Annual Report

Transcription

1 Annual Reprt

2 Table f Cntents 1.0 Message frm the Chair Message frm the CEO Vlunteer Referral Service Member Services Crprate Vlunteering Research and Plicy Yuth Vlunteering Schl f Vlunteer Management Marketing Cmmunicatins Vlunteers Partners and Supprters Financial Reprt fr the Year Ending 30 June This wrk is cpyright. Yu may dwnlad, display, print and reprduce this material in unaltered frm nly (retaining this ntice) fr yur persnal, nn-cmmercial use r use within yur rganisatin. Apart frm any use as permitted under the Cpyright Act 1968, all ther rights are reserved. Requests fr further infrmatin shuld be directed t the fllwing address: The Centre fr Vlunteering Level 3, 40 Glucester St Sydney NSW 2000 T: F E: inf@vlunteering.cm.au The Centre fr Vlunteering (NSW), 2013 The Centre fr Vlunteering Annual Reprt Page 1

3 1.0 Message frm the Chair At the last Annual General Meeting, I felt privileged and pleased t have been appinted Chair fr the Centre fr Vlunteering. Firstly, I want t thank Jy Wdhuse fr her wnderful leadership as the previus Chair, and am pleased that she has agreed t remain n the Bard fr a while. I am happy t reprt that the Centre has had a gd year. By this I mean nt just financially, but by ur scial impact and the increasing numbers we have assisted either int vlunteering r int wrk via their vlunteering experience. Vlunteering plays an imprtant part in the Australian cmmunity with abut 40% f the ppulatin being invlved ne way r anther. Many peple think f vlunteers as well-meaning lder peple, but in fact mst vlunteers are still in paid emplyment. The scene is changing and the challenge is t start selling vlunteering as a way f changing peple s lives fr the better whilst advantaging urselves persnally by develping leadership, mentring, self-cnfidence and adaptability skills. Crprate vlunteering has experienced huge grwth, and the Centre has received many requests frm the sectr t help give their staff the pprtunity t lend their expertise t nt-frprfit grups. These rganisatins cnsider vlunteering a part f their crprate scial respnsibility, and understand that staff gain satisfactin frm being invlved (which in turn results in imprved staff retentin rates and generally a mre cntented wrkfrce). The Centre cntinues t value several relatinships within the sectr including the netwrk f vlunteer centres acrss the State, the NSW Office fr Vlunteering, the Office f the Minister fr Citizenship, the Hn. Victr Dminell, and the CEO Netwrk f State peak vlunteering bdies (CEON). These relatinships ensure that the fcus n vlunteering is always at the frefrnt f ur business and ur purpse. The Centre has als strengthened its relatinship with yuth. Yu may recall that gvernment funding fr the Schls and Cmmunity Invlvement Prgram (SCIP) was withdrawn after 30 years, but the Centre made a decisin t cntinue its wrk in this area. Prmting the benefits f vlunteering t yuth is imprtant and many educatinal facilities such as schls and universities are becming increasingly invlved, and are ffering frmal recgnitin t yung peple wh participate in vlunteering. Such invlvement can help yung peple t develp the "sft skills", and jb seekers in particular, can clearly benefit. Research indicates that emplyers are psitively influenced by a yung persn's invlvement in a vlunteering prgram. The Centre, thrugh its Research, Develpment and Plicy unit, has develped a range f initiatives with University f Technlgy (UTS) and the University f Western Sydney (UWS) fr prgrams encuraging yuth invlvement in vlunteering. In June 2013, the Centre hsted anther very successful ne day Ignite Vlunteering Cnference which was well attended, and prvided a full day f training fr vlunteer managers acrss NSW. The brad range f expert speakers has made the cnference a must g fr peple invlved in the vluntary sectr. The Centre fr Vlunteering Annual Reprt Page 2

4 The training arm f The Centre, The Schl f Vlunteer Management (as an RTO), thrugh its manager Mark Tippett, has develped a reputatin fr slid training and educatin in management with its certificate and diplma curses. The results are clear and have led t partnerships with varius levels f Gvernment, universities and secndary schls that encurage cmmunity interactin and leadership develpment thrugh vlunteer training and practice. The Vlunteer Referral Service cntinues t be a critical part f the Centre's wrk, and I ften hear cmpliments abut the effectiveness f this service. There are still challenges ahead. Amngst them is finding jbs fr the many vlunteers frm the crprate, yuth and university sectrs wh want t get invlved. One f ur gals is t persuade the nt-fr-prfit sectr, that many tasks which they feel they cannt perfrm (due t lack f resurces) can be undertaken by a variety f experts in the vlunteer chrt. Lynne Daltn has reprted t the Bard that she will resign early We will miss her. Lynne became CEO in very difficult times and she steered The Centre in the right directins, financially and strategically. We wish her all the very best and hpe that she will remain invlved in sme way in the future. Pht: Valerie Hgstad with Micheala Cllins, 2012 NSW Yuth Vlunteer f the Year fllwing annuncement f award recipients during the state ceremny in December Many thanks t the Bard which has supprted me in my first year. A special welcme t Terry Brigden, Lki Ball and Brendan Lynch wh jined the Bard during the year, and thanks t Lynne and her fabulus team f staff and vlunteers fr their nging invlvement in the Centre. Valerie Hgstad Chairpersn Vlunteering plays an imprtant part in the Australian cmmunity with abut 40% f the ppulatin being invlved ne way r anther The Centre fr Vlunteering Annual Reprt Page 3

5 2.0 Message frm the CEO The past financial year has been ne f increased expansin f ur partnerships arund vlunteering within the cmmunity, within the crprate sectr and within Gvernment. We have develped nging and innvative relatinships with Macquarie University, UWS, UTS, Cmmunity CPS (nw Beynd Bank), the NSW Gvernment, Cmmnwealth Bank f Australia, Natinal Australia Bank, The Sydney Mrning Herald and an ever grwing number f crpratins. These partnerships will all wrk twards enhancing the vlunteering sectr thrugh the creatin f many vlunteer pprtunities. ClubsNSW has cme n bard as a dedicated spnsr f the NSW Vlunteer f the Year Award, and cntinues t ffer its expert advice and staff resurces t ensure that the Award prgram fcuses n acknwledging the invaluable cntributin the vlunteers make including the 50,000 vlunteers in the club industry alne. I am extremely grateful t Anne Fitzgerald, Executive Manager, Member Services & Marketing at ClubsNSW fr her cmmitment t the vlunteering cause. Thanks are als due t Maria Peña, Cmmunity Partnerships Executive at ClubsNSW. We were als very lucky t have intrduced t us a persn wh has becme a majr asset t The Centre thrugh her amazing zest fr the vluntary sectr. I speak f nne ther than Paula Duncan AM, wh has becme a staunch ally and friend f The Centre and wh last year accepted the rle f NSW Vlunteer f the Year Award Ambassadr. This year the Bard f The Centre ffered Paula the psitin f Ambassadr n an nging basis because f her cmmitment and dedicatin t the rle. Paula brings a wealth f understanding abut cmmunity engagement and prmtin frm which we have benefitted greatly in the shrt time she has been with us. I cntinue t be amazed at the dedicatin f The Centre s vlunteers. Many have been cming t The Centre fr decades, thrugh three relcatins, a few CEO changes and many staff changes yet they turn up day after day, week after week, year after year fulfilling ur need fr reliability and prfessinalism in their vlunteer rles. Sme even g away and cme back! As mentined in my reprt last year, I was pleased that the Minister fr Citizenship, Hn Victr Dminell, cmmitted the Gvernment t cnsulting with the cmmunity n the issue f vlunteer rights which resulted in a rbust prgram f meetings, and frums with an expert grup and the brader cmmunity regarding the cncerns raised by many vlunteers. The utcme was the adptin f a charter f principles which was endrsed by the Gvernment with an invitatin t rganisatins t sign up t the principles built n the three bjectives f respect, dignity and fairness fr vlunteers. I encurage rganisatins including gvernment agencies t sign up t, and apply, these principles in their everyday vlunteer management practices. The Centre fr Vlunteering Annual Reprt Page 4

6 Yet while these principles have been develped and prmted, I am still taking weekly calls frm vlunteers all ver the state wh have experienced frustratin, anger and even grief as a result f inapprpriate behaviur f managers and/r supervisrs. While I acknwledge that vlunteers themselves can smetimes cause disruptin, the rganisatin has the apprpriate management rights and pwer t deal with such behaviur in an apprpriate way. Vlunteers, hwever, have n structure, system r prtectin when it cmes t their rights and wellbeing. Of curse I culd nt cmplete an annual reprt withut mentining the Bard, vlunteers and staff, wh are all vital fr the rganisatin t functin effectively. The peple I have arund me are ne f the reasns I have jurneyed fr ver seven years frm Bwral t the City every day - a jurney f almst six hurs daily. There is never a day when I dn t want t cme t wrk and meet with my staff and vlunteers. The Bard als ffers me the supprt and friendship that makes my daily jurney wrthwhile. Our lng time chairpersn, Jy Wdhuse, retired frm the Chair at the last AGM due t her relcatin t Suth Australia, but has agreed t cntinue n the Bard fr the freseeable future. Her effrts have been a huge help twards the seamless transitin t ur new Chair, Valerie Hgstad. Pht (left t right): Paula Duncan, Bruce Venables, Judy Nunn and Lynne Daltn appearing n Weekend Sunrise n Channel 7, n 2 March This is my last reprt as CEO f The Centre fr Vlunteering as I have advised the Bard that I am intending t finish in my rle n 31 March While sme may think it a lng way ff, I believe that a substantial lead time will enable the Bard t implement a successin prgram in a cnsidered and methdical way. It is difficult t let g f a jb which enables me t wrk with a uniquely prfessinal, dedicated and supprtive bard, and a grup f peple I cnsider my friends and wh als happen t be the staff and vlunteers in the rganisatin. Hwever it is time t inject new vitality int the rganisatin thrugh the energy f smene with a different backgrund, different experiences and new ideas. I d hpe after a brief perid, in which t vercme the inevitable withdrawal symptms, that I will still be invlved with The Centre in sme way. Kindest regards t all and many thanks t everyne fr supprting and valuing the wrk f The Centre ver the years. Lynne Daltn CEO The Centre fr Vlunteering Annual Reprt Page 5

7 3.0 Vlunteer Referral Service The Vlunteer Referral Service (VRS) cntinues t be a busy department in The Centre fr Vlunteering. Each week, sme 35 vlunteers devte their time t ensure the smth running f this service. These vlunteers answer enquiries and make appintments fr vlunteers t be interviewed; prcess expressins f interest received and respnd t them; interview vlunteers and prvide them with advice and guidance t help secure vlunteer rles. Vlunteers als liaise with ur members, entering new rles nt ur database and listing these pprtunities n the varius websites we use t prmte them. Figures shw that we assist 700+ members f the public each mnth, ften thrugh respnding t s and prviding infrmatin regarding ur service, and f thse we refer vlunteers t suitable pprtunities within the cmmunity. The VRS has a wide range f rles frm the highly skilled thrugh FIDO, t thse that require n previus experience. Rles vary frm ne-ff special event vlunteering t an n-ging 16 hurs per week. The FIDO website, e-newsletter and newspaper clumn (in The Sydney Mrning Herald) cntinues t prmte skilled vlunteering rles and acts as a cnduit between skilled vlunteers and NFP rganisatins. Many thanks t Denis Prter, wh vlunteers each week as a Liaisn Officer t prcess and pst ur FIDO rles. We are als very grateful t The Sydney Mrning Herald fr dnating space fr the weekly FIDO clumns. Achievements As their supervisr, I am respnsible fr the n-ging training and supprt f these vlunteers, many f whm have been with us fr ver 10 years, and a few fr clse t 20 years. During the year we have said gdbye t five f ur vlunteers and recruited new vlunteers t take their place and embarked n crss training vlunteers t help the teams better manage when vlunteers are absent. I als prmte the VRS t ptential members and prvide new members with infrmatin n hw t make the best use f the service. As a part-time emplyee, I am extremely grateful t Wendy Chin, ur Membership Services Crdinatr, wh supprts the vlunteers in the VRS n the days I dn t wrk. I knw the teams are extremely appreciative f her supprt. Pictured (left t right): Judy, Bess and Vivien frm ur Vlunteer Referral Service at the launch f the 2013 NSW Vlunteer f the Year Awards in May The Centre fr Vlunteering Annual Reprt Page 6

8 We have als made a cncerted effrt t identify rles suitable fr yuth vlunteering in rder t prmte them n ur yuth website and thrugh scial media. The VRS wrks clsely with ur Yuth and Cmmunity Develpment staff t ensure that yung peple cming thrugh the VRS are well taken care f. T this end, Jacinthe Brsseau and her team are able t schedule interviews tw days per week between 3 5pm t accmmdate schl students. Challenges The challenge we face cntinues t be a mismatch between supply and demand fr vlunteer rles. Administrative rles are ppular especially with internatinal students, hwever, we have a predminance f welfare/aged care rles. The VRS has seen an increasing number f peple wh have disabilities referred by casewrkers as a pathway t emplyment. Fr us t be able t find suitable vlunteer wrk fr these vlunteers, we will depend largely n the rganisatin s ability and willingness t engage with disabled peple, and it will becme mre imprtant in cming mnths t seek ut rganisatins wh are prgressive in this regard s we can refer with cnfidence. The rle f the VRS is t bring vlunteers, nt-fr-prfit rganisatins and Gvernment agencies tgether fr a mutually beneficial assciatin, and t enrich the cmmunity and the lives f the individual vlunteers. Avril Samuels Vlunteer Referral Service Crdinatr Pht (left t right): Laura, Jan, Lynne, Paul, Carl, Avril, Mlly, Jenny, Peter, Lynne, Valerie, Else, and Nikki at a thank yu t ur vlunteers afternn tea held at The Centre in May The Centre fr Vlunteering Annual Reprt Page 7

9 4.0 Member Services Member Services renewed its fcus in the financial year after the appintment f a new Membership Services Crdinatr at the end f September The main bjective was t crdinate effective and efficient engagement with members, with the main respnsibilities including: Crdinatin f nging supprt and service t members ensuring best practice engagement and supprt fr members Review and refinement f referral membership prcesses ensuring reprts, plicies and prcedures are up-t-date and in practice Secure integratin f member services, including cnsistent messages, shared prmtin, planning and timely respnse t requests fr advice r supprt. Based n this, Member Services has been able t develp a better articulatin and cmmunicatin f their purpse and directin t current members, internal and external stakehlders and ptential members. A new membership engagement plan has been created that fcused initially n cntacting all ur existing members t either build a new relatinship r t build a better relatinship. By the end f the financial year, all nt-fr-prfit members had been cntacted either by phne r . The aim was t share a cnsistent message with all ur members abut the benefits and services they were entitled t as members f The Centre, and develp clser relatinships with ur member base. The cmpletin f this initial stage f the Membership engagement plan has helped t ensure a smther, mre efficient, membership renewal prcess. Additinal imprvements will be made t the renewal prcess in the cming year. Member Services this financial year created a Member Services sub-cmmittee n the bard which has develped a strategic plan. This is the basis n which Member Services is building its future plans, and will lk at future member benefits and services. I wuld like t acknwledge the supprt f wnderful vlunteers, Brendan Lynch (Bard Member), Christine Bassiri and internatinal student intern, Sihan Ga, fr their dedicatin and cmmitment in supprting Member Services. Wendy Chin Membership Services Crdinatr The Centre fr Vlunteering Annual Reprt Page 8

10 5.0 Crprate Vlunteering Rachel Rainbird was emplyed as Crprate Engagement Manager frm July 2012 t March Her rle has nw been taken ver by Wendy Chin, Crprate Vlunteering Manager and Yvette Carly, Crprate Vlunteering Administratr. This team has been rejuvenating the Crprate Vlunteering Prgram and its internal prcesses t match the increasing demand frm varius rganisatins that want t fulfill their Crprate Scial Respnsibility (CSR) prgrams and/r t initiate a CSR prgram. We have als assisted American University students t fulfill their cmpulsry vluntary prgram requirements fr their studies. In March 2013, the Cmmnwealth Bank f Australia (CBA) became a crprate partner with a new Crprate Vlunteering prgram t ffer mre pprtunities t its staff. This has created a great pprtunity fr CBA s CSR prgram, ur nt-fr-prfit members and vlunteering in NSW. We welcme CBA s input n CSR develpments and fr having the visin t partner with The Centre t find the right pprtunities fr its staff and assist the cmmunity thrugh ur netwrk f nt-fr-prfit cnnectins. We have rganised Crprate Vlunteering Days fr their staff, such as the makever f an adlescent accmmdatin facility, and participatin in a Special Olympics sprts day. We kicked ff ur new CBA partnership with a Crprate Vlunteering Breakfast in May t celebrate Natinal Vlunteer Week. CBA presented its existing vlunteering prgram t a netwrk f CSR managers. The aim was fr the crpratins t discuss their ideas and views n their Crprate Vlunteering prgrams in a relaxed atmsphere. Mre crprate breakfasts will be held quarterly thrughut the year at crprate hst venues. During Nvember and December 2012 there was the traditinal strng grwth with several cmpanies rganising events, including Experian and Westpac. In 2013, there was a significant increase in the number f crpratins wanting t bk an annual r six mnthly vlunteering prgrams t increase the CSR activities within their cmpany. In particular, we have frged relatinships with Real Insurance, Wise Educatin and Cca Cla Amatil. We are als helping t plan varius days fr cmpanies that hld ne day, ne week r ne mnth a year Vlunteering Days as part f their CSR prgrams. These included Siemens, Clgate Palmlive and PIMCO. The prgrams range frm aged care, sprting events, makevers, scial welfare gardening and envirnmental activities. The team is wrking hard t assist ur nt-fr-prfit members t prmte their crprate vlunteering prgrams, assist with prgram ideas and create mre pprtunities t engage with crprate vlunteers and CSR prgrams. Of nte, we have been wrking with Ted Nffs t find skilled crprate vlunteer day pprtunities, and with Wesley Missin t create prmtinal material. The Centre wuld like t thank all the rganisatins that have utilised ur services this year and fr their cntributin t the cmmunity thrugh these prgrams. We wuld als like t say a big thank yu t ur many nt-fr-prfit members wh liaise with us t prvide these crprate vlunteering pprtunities. The Centre fr Vlunteering Annual Reprt Page 9

11 It was such a rewarding day. We did things like taking the dgs fr a walk, cleaning their kennels, feeding them treats and best f all had play time with them. It was great t g t this shelter as I nly knew abut the RSPCA befre and cuncil shelters like these aren t as recgnised and struggle with funding. We had a great time and I instantly fell in lve with sme f the dgs. It was sad t see hw sme f the animals have been treated befre ging there but the shelter takes great care f them and they shuld be cmmended highly fr that. Jennifer Hdges n behalf f the Real Insurance Team The Centre fr Vlunteering, thrugh these crprate vlunteer prgrams, acts as a cnduit between the business wrld and the nt-fr-prfit sectr. The highly prductive crprate vlunteering days prvide great benefits t the cmmunity, and give crprate emplyees a first-hand experience f the rewarding nature f vlunteering. Yvette Carly, Crprate Vlunteering Administratr Wendy Chin. Crprate Vlunteering Prgram Manager The Centre fr Vlunteering Annual Reprt Page 10

12 6.0 Research and Plicy T expand its membership benefits and assist the NFP sectr The Centre has frmed and develped a number f significant partnerships this year. Memrandums f Understanding (MOU) have been signed and enacted with Western Sydney Cmmunity Frum, Chinese Australian Services Sciety and University f Western Sydney. The Centre and University f Western Sydney (UWS) partnership means The Centre and UWS are develping a prgram which enables and encurages cmmunity participatin in vlunteering. The prject is aimed at UWS students and alumni as well as secndary students and the brader cmmunity. Participatin will be encuraged thrugh a number f strategies including but nt limited t ffering a pathway t university thrugh a frmal vlunteer undertaking by high schl students wh seek entry int curses cnducted by UWS and t existing UWS undergraduates. Chinese Australian Services Sciety (CASS) is a well-established cmmunity rganisatin, prviding a cmprehensive range f services in the areas f health, ageing and disability, migrant settlement, vcatin and training, childcare, and much mre. In particular, CASS has extensive experience in develping vlunteers t assist in the running f all the different services. CASS aims t further develp its vlunteering expertise and facilitate Culturally and Linguistically Diverse (CALD) vlunteers t becme vlunteers fr mainstream cmmunity rganisatins. CASS and The Centre entered int an agreement t wrk in clse cperatin t pursue pprtunities within their cmbined capacity f expertise and ability, t the benefit f each ther. In particular, bth parties aim t facilitate the recruitment, placement and training f CALD vlunteers t becme vlunteers fr mainstream cmmunity rganisatins. The cllabrative participatin between The Centre and Western Sydney Cmmunity Frum (WSCF) pens up pprtunities fr crprate engagement in the Greater Western Sydney Regin. This partnership will create valuable crprate vlunteering prjects amng WSCF member rganisatins. It als prvides research pprtunities and data as a result f this cllabratin which will be used fr the benefit f bth parties and the sectr in general. The MOU with the Prject Management Institute f Australasia (PMI) creates a partnership that will engage with the PMI's Cmmunity Caching Prgram. This is run by experienced prject managers wh vlunteer their time t cach nt-fr-prfit rganisatins in imprved prject management practices. Onging interactin ccurred thrughut the year with the Australian Cmpliance Institute (ACI) and its crprate vlunteering subcmmittee. Tgether, ACI and The Centre can nw assist rganisatins thrughut NSW with their cmpliance requirements. The Centre accepted membership f Macquarie Graduate Schl f Management s (MGSM) exciting initiative f a CSR Partnership Netwrk. Participatin in the wrkshps and events will enhance the understanding f crprate and NFP requirements arund crprate scial respnsibility. Other members f the netwrk included crpratins, charities and federal and state gvernment agencies. The Centre als has direct access t the Australian Insurance industry thrugh its membership f the Insurance Cuncil f Australia s Natinal Cnsumer Reference Grup. This is an insurance industry frum that engages with 90% f Australian general insurance cmpanies that prvides input int insurance prducts and plicies. Dialgue similar t UWS was initiated and is nging with the University f Technlgy Sydney s (UTS) Brennan Prgram t assist UTS Law Facility Brennan Prgram students engage with the NFP sectr and ptentially prvide frmal recgnitin fr their activities. The Centre fr Vlunteering Annual Reprt Page 11

13 The Centre was the lead rganisatin in this year s City f Sydney Living in Harmny Festival and ran the Vlunteer Diversity and Inclusin Frum in April which explred the benefits f engaging diverse vlunteers in cmmunity rganisatins and the wider cmmunity. The frum cmprised a panel f leaders in Gvernment, cmmunity rganisatins, academics in vlunteer plicy and engagement. Frum members (pictured abve) represented: University f Technlgy Sydney; NSW Rural Fire Service; The Salvatin Army; Ethnic Cmmunities' Cuncil f NSW; Wesley Missin; University f Sydney; State Emergency Services; and The Smith Family The panel shared their strategies, experiences, and learning regarding multicultural and diverse vlunteer recruitment, retentin and develpment. The panel als participated in discussin n vlunteering as an effective strategy n building an inclusive sciety and enhancing scial and ecnmic participatin. There were 118 audience participants frm 68 rganisatins. Arund 94% rated the event either excellent r gd. Fr mst attendees (80%), this was the first time they had attended a Living in Harmny event and 93% said they wuld recmmend the event t thers. The Centre s Research and Plicy department undertk the fllwing activities in : ACNC and Scial Impact Reprting Research Prject A natinal investigatin was initiated by The Centre int the impact f natinal Wrk, Health & Safety legislatin as well as ptential impact frm the intrductin f an Australian Charities & Nt-fr-Prfits Cmmissin was cmmenced in May This prject will prvide plicy statements n the impact t Australian NFP s in relatin t these tw imprtant changes and als investigate the issues arund reprting and the R&P department will endeavur t develp a reprting mdel that accurately identifies NFP s scial impact as a measure f its resurce allcatin. This investigatin will be dne as a cllabrative effrt with the ther natinal peak vlunteering bdies researchers and will include a rundtable f academics and crprate representatives. A Research Rund Table was held during the Ignite Cnference June The fcus f rund table was n establishing research cllabratin between the nt fr prfit (NFP) sectr, gvernment, crprate enterprises and academia. The ACNC als attended and highlighted the need t build a research netwrk, t fster and supprt gd research in the third sectr. Other participating rganisatins were: Office f Cmmunities; ACNC; Macquarie University; University f Suth Australia; University f Sydney; University f Technlgy Sydney; University f Western Sydney; Cmmnwealth Bank; and Westpac. In additin, research vlunteers attended numerus external events t prmte vlunteering. Fr example: May lunch event at the Angliss Institute, Surry Hills. Interactin with a number f peple, particularly TAFE lecturers, wh were unaware that vlunteering was a meaningful step n the pathway t paid emplyment. They planned t advise their students f this ptin. Develping YOU - The Vlunteer Leader wrkshp presented by Sue Jnes (UK). This Ignite Wrkshp was held at The Prtside Centre, Kent Street. Interacted with a great number f individuals regarding vlunteering issues. Vlunteer Cnnectin Exp 2013 Blacktwn attracted mre than 220 peple t The Centre stand. The exp was pened by The Centre s Acting General Manager, and the Yuth and Develpment Manager als delivered a sessin n yuth vlunteering. The Centre fr Vlunteering Annual Reprt Page 12

14 ACAP Vlunteer Exp fr students at the Australian Cllege f Applied Psychlgy, wh were very interested in getting invlved with vlunteering pprtunities (Pht, left t right: Student with vlunteers, Else and Sidnie at ACAP Vlunteer Exp). Cmmunity Careers and Recruitment Fair Emu Plains with abut 200 attending. Presentatin n vlunteering fr ANYBODY Prince f Wales Hspital, Randwick. Audience included aged individuals, carers and vlunteer c-rdinatrs frm lcal charities. Discussed training fr vlunteers frm "different" cultures. The Friends f Multiculturalism event which aims t celebrate and acknwledge multiculturalism and the benefits it has brught t this natin. It encurages the Gvernment t re-fcus n future directins. Varius AMES seminars explaining the ins and uts f vlunteering especially as a pathway t emplyment fr migrants. Ignite Vlunteering Cnference in June 2013 assisted in facilitating wrkshps at the cnference, and interacted with delegates n the day. External Engagement The research department cllabrates with ther natinal peak vlunteering bdies and Vlunteering Australia (VA) via a mnthly nline frum t enhance research capability and advcacy fr vlunteer issues n a natinal level. Presentatins and discussins regarding varius aspects f vlunteering were held with gvernment, nt-fr-prfit and crprate rganisatins including: Asylum Seekers Centre; Bridges Incrprated; City f Sydney; Chinese Australia Services Sciety (CASS); COTA; Cmmnwealth Bank; Cmmunity Sectr Banking; Federal Department f Immigratin & Citizenship; Insurance Cuncil f Australia; Lane Cve Cuncil; NSW AMES; NSW ACE; Natinal Australia Trustees Ltd; NCOSS; NSW Cmmunity Relatins Cmmissin; NSW Department f Premier and Cabinet; NSW Health; Newcastle University; Randwick Cuncil; University f NSW; University f Western Sydney; University f Sydney; University f Wllngng; Vdafne; Western Sydney Cmmunity Frum; and Westpac. In additin, team members netwrked at cnferences, seminars and meetings with gvernment, universities and ther rganisatins such as: Sydney University SPRN seminars; NGO Research Frum meetings; and Time Banking update Tny Frew Research, Develpment and Plicy Manager Acting General Manager Pht: CASS MOU signing December 2012 The Centre fr Vlunteering Annual Reprt Page 13

15 7.0 Yuth Vlunteering As the Peak Bdy fr Vlunteering in NSW, prmting and supprting vlunteering and cmmunity participatin, The Centre fr Vlunteering aims t create rich, vibrant and chesive cmmunities thrugh the develpment and supprt f yuth and student vlunteer engagement initiatives. In 2013 The Centre received daily enquiries and requests fr supprt frm varius stakehlders abut yuth and student vlunteering. These included: Yuth and students seeking vlunteering pprtunities r placements in the nt-fr-prfit (NFP) sectr Parents wishing t supprt their children s engagement in the cmmunity Schls wanting supprt t develp r run student vlunteering prgrams Organisatins wanting advice n hw t engage yuth and students in vlunteering, Reginal educatin prviders and vlunteer centres lking fr resurces t prvide their lcal yuth, schls and students Yuth supprt services wanting t cnnect disengaged yuth with vlunteering pprtunities, and many mre. In 2013 The Centre has prvided the fllwing in regard t yuth vlunteering: Onging supprt and advancement f student vlunteering initiatives and prgrams in NSW Onging develpment, management and delivery f The Centre s Intr t Vlunteering Prgram in schls. Onging advcacy, educatin, netwrking and training f nt-fr-prfit (NFP) rganisatins t supprt and enhance their capacity, willingness and ability t engage yung peple and students as vlunteers. Onging identificatin and advancement f meaningful yuth and student vlunteering pprtunities in the NFP sectr in NSW. Onging disseminatin f research and best practice in yuth and student vlunteering. Cllabratins The Centre believes in the pwers f cllabrative effrts t prperly supprt and prmte yuth and student vlunteering. In particular The Centre has further develped a relatinship with the Cmmissin fr Children and Yung Peple t ensure NFP rganisatins are prvided with quality training in the area f risk assessment and management pertaining t invlving yung peple as vlunteers. The Centre has als wrked clsely with many NFP rganisatins ver the years t ensure yuth-friendliness in vlunteering, including: The Cancer Cuncil NSW The Cerebral Palsy Alliance St Jhn Ambulance First Aid The Wilderness Sciety Hurstville Cuncil Special Olympics Australia Amnesty Internatinal Australian Red Crss The Centre fr Vlunteering Annual Reprt Page 14

16 Wesley Missin ARV (previusly knwn as Anglican Retirement Villages) St Vincent de Paul EasyCare Gardening Nrbeach Cnnect.and mre. The Centre als supprts prgrams such as the Duke f Edinburgh Awards and Internatinal Baccalaureate Prgram with students ften calling The Centre s VRS t find vlunteer wrk, an imprtant cmpnent f these prgrams. Student Vlunteering The Centre s ability t link students with vlunteer infrmatin and pprtunities enables them access t the many benefits that successful vlunteering can prvide, including: meeting new peple and develping bth their prfessinal and persnal netwrks f cntacts, develping and utilising existing skills and interests t their benefit and t the benefit f the cmmunity, explring ptentially rewarding career pprtunities in the NFP sectr, gaining useful wrkplace experience, learning respnsibility, increased cmmunity awareness and develpment f a sense f scial belnging, increased cmmitment t helping thers and the cmmunity, increased engagement with frmal learning, increased self-cnfidence as they transitin ut f educatinal facilities t what peple ften refer t as the 'real wrld', and many mre. In 2013 The Centre supprted schls student vlunteering initiatives thrugh the prvisin f infrmatin sessins abut vlunteering (including vlunteering eths, definitin, general pprtunities, benefits, rights and respnsibilities). These sessins are key in develping students awareness and understanding f what vlunteering is all abut, as well as prviding cntext fr the student cmmunity invlvement activity, be it vlunteering, a cmmunity service placement, an internship, etc. Team members gave talks t university students abut vlunteering and attended varius university exps, wrkshps and cnferences. Our staff and vlunteers (sme f whm pictured abve right) als supprted student vlunteering in schls, TAFE and universities thrugh phne calls and meeting with varius representatives f these educatinal institutins t ffer tls, guidance and encuragement in the area f student vlunteering. Sectr Netwrking and Training As part f its prgram f mnthly netwrking events fr NFP rganisatins and ther stakehlders, The Centre ran five different events where the tpics f yuth and student vlunteering were presented and discussed. An invaluable pprtunity, especially fr thse wh wrk in islatin n these imprtant issues, these events allwed educatin prviders and representatives f rganisatins frm diverse sectrs t netwrk, btain infrmatin and resurces, share knwledge and learn frm the experiences f thers in the area f yuth and student vlunteering. One f the tpics was risk assessment and management when wrking with yung vlunteers, where The Centre partnered with the Cmmissin fr Children and Yung peple t trial a Child Safe Organisatins wrkshp with a fcus n yuth vlunteering. Signalling the need in the sectr as well as the mmentum created by The Centre twards supprting the engagement f yuth and students in vlunteering, the 2012 and 2013 Ignite Vlunteering Cnferences included seven separate wrkshps ffering training in the area f yuth and student vlunteering. Feedback frm all f these wrkshps was extremely psitive. The Centre fr Vlunteering Annual Reprt Page 15

17 Yuth Vlunteer Referral Service (Yuth VRS) In 2013 The Centre examined the capacity f its VRS t ensure yung peple, especially thse under 18 years ld, can access its vlunteer matching services. The Centre began trialling what it refers t as its Yuth VRS, ffering after-schl interview timeslts when students are invited t call in and have a chat abut vlunteering and pprtunities. The feedback has been incredibly psitive, yung peple and their parents appreciate the friendly and attentive service. In rder fr the Yuth VRS t remain relevant t yung peple, yuth-friendly vlunteer pprtunities needed t be available. The Centre therefre cntinued t map ut yuth-friendly vlunteering pprtunities, especially in the Sydney Metrplitan area. This invlved calling The Centre s members t ensure (and encurage) their advertised vlunteer pprtunities were indeed available t schl students and yuth under 18. It als invlved discussins abut ther pssible vlunteer pprtunities fr students/yung peple in these and ther NFP rganisatins in nminated areas, including Western Sydney where many f the calls t The Centre riginated this past year. Yuth Website and Facebk Page The Centre s website cntinued t be ppular and useful t yung peple, parents, teachers and rganisatins seeking infrmatin and advice regarding yuth and student vlunteering. In 2013 varius resurces were added t the Tlbx sectin prviding advice, tips and an evidence base fr successful yuth and student engagement in vlunteering. In 2013 The Centre s Yuth Vlunteering Facebk page was established t create an nline space where The Centre can cmmunicate with yung peple abut vlunteering, prvide useful infrmatin, highlight interesting vlunteer rles, pst fun facts and images relating t vlunteering, thereby creating interest and mtivatin t get invlved. The page has prven t be very ppular bth with yung peple and with rganisatins seeking t engage with yung peple in a vlunteer capacity. Cntent frm the page has been shared widely acrss varius Facebk netwrks. The Centre cntinues t use the Yuth Vlunteering website and nw the Yuth Vlunteering Facebk page t prfile yung peple s stries f vlunteering and case studies f rganisatins that have been successful in engaging yung peple and students as vlunteers. These stries and case studies are infrmative and inspiring, and are a great frm f recgnitin fr bth the vlunteers and the rganisatins. The Yuth Vlunteer Quiz cntinues t be ppular with yung peple taking (and being encuraged t take) the nline quiz t reflect n hw, where and why they wuld like t vlunteer. With the help f sme wnderful yuth vlunteers, The Centre prduced sme fun, creative and yuth-fcused print materials prmting vlunteering. These were used at events and ffered t members f ur netwrk t prmte and supprt yuth vlunteering. A big thank yu t Hganprint wh ffered pr bn services fr the printing f these resurces. In The Centre actively engaged 15 yung vlunteers and student interns t assist with varius aspects f its peratins, including marketing and cmmunicatins, scial media, research, events, and ffice administratin. Mst imprtantly, these yung peple prvided a yuth perspective n vlunteering and cntributed their skills, talents, passin and energy t furthering the missin f The Centre fr Vlunteering. Jacinthe Brsseau, Yuth Vlunteering & Cmmunity Develpment The Centre fr Vlunteering Annual Reprt Page 16

18 The Centre fr Vlunteering Annual Reprt Page 17

19 8.0 Schl f Vlunteer Management The Schl f Vlunteer Management (SVM) cntinues t build its relatinship with valued clients and establish new clients in in its registered training, nn-registered training, partnering and cllabratin. We frmed partnerships with the Australian Air League (Cert I in Active Vlunteering), Lcal Gvernment Assciatin f NSW, Odyssey Huse, Max Ptential and UWS. In this time, the SVM successfully cntinued t market and imprve its registered training curses t ensure it ffers the latest training curses in line with industry develpments, namely: Certificate IV in Vlunteer Prgram Crdinatin CHC42712 Certificate I in Active Vlunteering CHC10112 Certificate II in Active Vlunteering CHC20212 Certificate II in Active Vlunteering CHC30612 Diplmas f Business BSB50207 and Management BSB51107 Certificate II in Business BSB20112 These curses ffer a suite f cmmunity sectr curses and a valid pathway fr students. The secure trainer and student sectin f the schl s website is up and running and is grwing with an increased range f resurces. The Certificate IV in Vlunteer Prgram Crdinatin remains relevant t a majrity f The Centre s target market. Enrlments in this curse have increased ver the past year with funded fferings in New England and the Western Regin f NSW. Recgnitin f Prir Learning (RPL) are being ffered as part f the schl s flexible curse fferings. RPL allws individuals t have their existing skills and knwledge recgnised twards a qualificatin, leading t greater access t natinally recgnised qualificatins. The SVM cntinues t champin RPL. AS 2013 is an audit year fr the SVM, we have been attending prfessinal develpment curses related t changes t the Australian Quality Training Framewrk (AQTF). The schl submitted its quality indicatrs reprt in June as part f its cmpliance and cntinuus imprvement measures, and the verall satisfactin rate was abve 82%. The SVM was als n the Subject Matter Expert Grup and Industry Reference Grup, alng with several ther key members f the sectr, t review and streamline vlunteer qualificatins. This was in cperatin with the Cmmunity Services and Health Industry Skills Cuncil. The SVM als established a Peer Review Netwrk Grup which it hpes t get underway with scheduled activities later in Schl Staff The SVM cntinues t be ably represented and supprted by its talented pl f cntract trainers, namely: Penny Yrk, Jenny Kapp, Ray and Elizda Bredenkamp, Kathryn Leaney, Tulsi Levin van de Graaff and Narayan van de Graaff and Dale Rees-Bevan (pictured right) frm SpeakersBank Australia. Paul Davis cntinues t cntribute his research skills t the Schl s capacitybuilding in a vlunteer rle. Thank yu t all. The Centre fr Vlunteering Annual Reprt Page 18

20 And thank yu t the Schl s administratr, Jessica Gibbns (pictured left), wh cntinues t learn mre abut an RTO as well as ding a sund jb in keeping recrds and scheduling shrt curses. Several f the cntract trainers have develped and revised sme f the Schl s high-level wrkshps, such as Legally Speaking. The Schl wuld als like t thank its dedicated vlunteer Bridge t Vlunteering presenters, namely: Helen McInnes, Lrna Paviur, Karen Taylr, and Kathryn Leaney. Als, welcme t the new presenters fr Bridge t Vlunteering: Benu Mishra, Mary O Dnghue and Kathy Whitehead wh are already adding special tuches t their presentatins. Whether it is the nce-weekly presentatins r speaking t rganisatins, each presenter demnstrates an entertaining and knwledgeable intrductin t vlunteering. DET NSW Funded Training Late in 2011, the SVM was granted an verall 20 places in the Strategic Skills Prgram fr the Certificate IV in Vlunteer Prgram Crdinatin. These prgrams were cmpleted in mid Earlier last year the schl was funded fr 10 full places in the Diplma f Management fr participants in the New England regin. This curse was cmpleted in June A small grup was established fr Odyssey Huse, having attained funding fr the Certificate II in Active Vlunteering. In June 2013, the Schl, in cnsultatin with the Office f Cmmunities and State-wide Vlunteer Resurce Centres, was ffered 45 places under the Strategic Skills Prgram fr the Certificate IV in Vlunteer Prgram Crdinatin. This prgram is due t cmplete in December 2013 meeting an industry-led need acrss the sectr. Training Partnership with RSL NSW Anther training wrkshp fr the inaugural Crps f Guardians fr the ANZAC Memrial will be held in mid-september This training ffers a Statement f Attainment frm the natinallyregistered Certificate II in Active Vlunteering. State wide training n Building Better Relatinships, undertaken in Nvember 2011 will be rlled ut again early in Certificate I in Active Vlunteering Mdel The Certificate I in Active Vlunteering (CAVI) mdel was nce again successfully used fr a culturally and linguistically diverse grup with Envirnment Victria. The grup s English level required a change t the structure f the mdel t an interview prcess. Fr the third year, 36 participants vlunteered with Envirnment Victria s Hme Planet Prgram and cmpleted the CAVI with the schl. Envirnment Victria is in the first f three years partnership with AMES and the SVM. The prgram was als delivered t a grup at RAIN (Resurceful Australian and Indian Netwrk) in Suthern Sydney. DEVELOPMENTS IN THE CAVI, CAVII In June 2012, the SVM applied t have the Certificate I and II in Active Vlunteering added t the Bard f Studies as an ptin fr NSW high schl students, and it has been added fr this calendar year. It allws students t enter qualificatins frm rganisatins such as the SVM, which has been rigrusly prmting t Careers Advisrs and individual high schls. The Centre fr Vlunteering Annual Reprt Page 19

21 Hme Planet Graduatin Celebratin, Ftscray, Victria Abve: Mark Tippett with graduates frm Hme Planet, June 2013 On June 25, Mark Tippett, the Manager f the SVM attended the term 1 graduatin fr the Hme Planet prgram in Ftscray, Melburne. There were 37 graduates ut f 45 wh nt nly undertk HP s leadership prgram, but als cllected a Statement f Attainment in Active Vlunteering fr their vlunteering fcus within the prgram ver the past five mnths. I was hnured t be there as the students led us thrugh the ceremny with stries f their achievements during the prgram, spnsred by Envirnment Victria and Australian Migrant English Services (AMES). Present at the celebratin were rganisers and facilitatrs Eva and Katerina Gaita and teachers frm the service. Many f these yung peple are newly arrived in the cuntry, frm places such as Tanzania and United Arab Emirates. In the leadership prgram, students learn hw t create a mre sustainable envirnment fr ur future generatins and there was a presentatin n hw t reduce, reuse and recycle. In summary, training activities have cntinued t diversify and increase frm the previus year, as shwn in the fllwing: Prfessinal Develpment Wrkshps: 26 wrkshps delivered Custmised Training: 11 activities/wrkshps delivered Registered Training Curses: 139 students enrlled in the Diplmas f Business and Management, CAVI, CAVII and Certificate IV in Vlunteer Prgram Crdinatin, an increase f 55% n the previus year. Cmpletins during that time ttalled 115. Bridge t Vlunteering (Scheduled): weekly Friday sessins were resumed with 327 participants attending. Bridge t Vlunteering (Requested by Organisatins): 4 sessins were delivered. Mark Tippett Manager, Schl f Vlunteer Management The Centre fr Vlunteering Annual Reprt Page 20

22 9.0 Marketing Cmmunicatins 2012 NSW Vlunteer f the Year Award The NSW Vlunteer f the Year Award is nw in its sixth year, with the 2012 prgram being run frm its May t December The Centre fr Vlunteering develped the annual award t recgnise the valuable cntributin made by mre than 2 millin vlunteers t cmmunities thrughut NSW every year. The 2012 NSW Vlunteer f the Year Award has built n the success f prmtin and cmmunity supprt f this annual prgram since the Award s inceptin in In 2012 mre than 5,000 vlunteers were recgnised thrugh the 350 nminatins, being nminated individually, as part f a vlunteer team r nt-fr-prfit rganisatin! Every ne f the nminees can be extremely prud f their achievements. The judging prcess prved very difficult, with ver 30 judges frming panels t assess nminatins. ClubsNSW have agreed t cme n bard as spnsrs fr the NSW Vlunteer f the Year Award prgram ver a three year perid, and their supprt and cmmitment is much appreciated. Thanks are als due t the NSW Gvernment fr their nging financial supprt f the award prgram. The Centre s 2012 NSW Vlunteer f the Year Award marketing included: Scial Media: Facebk, Twitter, YuTube, Flickr, Wikipedia Media release annuncing Award launch Letter t all MPs and Mayrs frm Minister fr Vlunteering requesting letters t lcal cmmunity grups and media releases Letter, s, psters and pstcards t grups and individuals Pstings n celebrity blgs Cmmunity Service Annuncements delivered t ver 120 radi and TV statins NSW Gvernment Questin Time questin/answer Print media mentins, articles, radi interviews NFP e-newsletters and websites Vlunteer Centres Netwrk (VCN) And much mre Pht: Many f the reginal and state recipients f the 2012 NSW Vlunteer f the Year Award at the state ceremny n 5 December. The Centre fr Vlunteering Annual Reprt Page 21

23 2012 NSW Vlunteer f the Year Award Ceremny 5 December 2012, NSW Parliament Huse, Sydney Over 160 Ministers, Mayrs, vlunteers, vlunteer managers and guests attended the Award Ceremny at NSW Leagues Club, Sydney CBD. Special thanks t Adam Spencer (pictured) frm ABC s 702 radi statin, wh kindly acted as Master f Ceremnies fr the State Ceremny, and fr his nging supprt f the NSW Vlunteer f the Year Awards. Frty eight reginal individual, yuth and senir vlunteer winners and 21 reginal vlunteer team winners, gathered frm acrss New Suth Wales fr the annuncement f the 2012 NSW Vlunteer f the Year winners by The Hn. Victr Dminell, Minister fr Citizenship and Cmmunities, Abriginal Affairs, Member fr Ryde is Patrn f the NSW Vlunteer f the Year Award. The fllwing 2012 NSW Vlunteer f the Year Award winners were annunced at the State Award Ceremny, namely: Andrew Heslp, 2012 NSW Vlunteer f the Year (Neighbur Day funder) Micheala Cllins, 2012 NSW Yuth Vlunteer f the Year Megan Etheridge, 2012 NSW Senir Vlunteer f the Year Carevan Vlunteer Team f Albury, 2012 NSW Vlunteer Team f the Year Manning Supprt Services f Taree, 2012 NSW Excellence in NFP Vlunteer Management Michael Cluff, 2012 NSW Crprate Vlunteer f the Year Pht: (frm left t right) Minister Dminell with Andrew Heslp, 2012 NSW Vlunteer f the Year Entertainment at the 2012 NSW Vlunteer f the Year Award state ceremny included CPA KIDZ band (Chinese Parents Assciatin Children with Disabilities) and La Vz drumming grup NSW Vlunteer f the Year Award The 2013 NSW Vlunteer f the Year Award prgram is prgressing well, with nminatins received s far frm many regins acrss NSW. Prmtin began with the launch f nminatins during Natinal Vlunteer Week in May Paula Duncan AM (pictured) is the 2013 NSW Vlunteer f the Year Award Ambassadr. Paula generusly agreed t act as Ambassadr fr the NSW Vlunteer f the Year Awards n an nging basis. We thank Paula fr her cnsiderable time and effrt in prmting the Awards, and being part f ur prgramme. Paula began wrking with The Centre fr Vlunteering in mid-2012 t help attract spnsrs t supprt the NSW Vlunteer f the Year Award as well as t assist in raising the prfile f vlunteering and The Centre The Centre fr Vlunteering Annual Reprt Page 22

24 thrughut NSW. Paula Duncan has wrked extensively n stage, film and televisin, and has been a husehld name thrughut Australia fr ver half f her life, nt nly as an actress but as ne f Australia s mst lved persnalities Natinal Vlunteer Week In May 2013, Natinal Vlunteer Week (NVW) was celebrated with events and prmtinal activities rganised by The Centre. The events run during 2013 Natinal Vlunteer Week included: NVW Launch & Mrning Tea Mnday 13 May Parliament Huse Sydney The Hn. Victr Dminell, Minister fr Citizenship and Cmmunities, Abriginal Affairs, and Yuth, Member fr Ryde was n hand t launch NVW 2013 and t release the principles arund vlunteer rights fllwing a state-wide cnsultatin f almst 3,000 vlunteers acrss NSW. Anther speaker at the event was Dr Debbie Haski- Leventhal, (pictured n left with Minister Dminell) Senir Lecturer at Macquarie Graduate Schl f Management, wh shared sme valuable insights int the links between vlunteering and the business wrld. Attendees als heard frm Helen Cruch frm Max Ptential, (a yuth leadership and cmmunity cach develpment prgram), which is spnsred by ClubsNSW, alng with tw high schl students invlved in the prgram NSW Vlunteer f the Year Award Launch 15 May Kirribilli Club 2013 NSW Vlunteer f the Year Award ambassadr, Paula Duncan and 2012 NSW Vlunteer f the Year, Andrew Heslp jined The Centre's CEO Lynne Daltn, t launch the 2013 NSW Vlunteer f the Year Award at The Centre's Vlunteer Recgnitin Celebratin n Wednesday, 15 May, at Kirribilli Club. The elegant ccktail party was attended by mre than 120 vlunteers and vlunteer managers frm The Centre's NFP members. Lexie Duncan (pictured right) dazzled with audience with her vcal perfrmance. Vlunteers received a mini "V fr Vlunteering" cupcake frm The Cupcake Factry as a parting gift. Thank Yu Afternn Tea fr The Centre's in-huse vlunteers Mnday Friday, May The Centre fr Vlunteering The Centre hsted thank yu afternn teas each afternn during Natinal Vlunteer Week fr ur dedicated ffice vlunteers. Apprximately 40 vlunteers dnate time each week t assist The Centre. Their rles include interviewing, receptin, administratin, research, and IT. Crprate Breakfast 16 May Cmmnwealth Bank venue, Sussex Street, Sydney CBD The Centre fr Vlunteering Annual Reprt Page 23

25 Crprate Vlunteering Managers and Representatives frm sme f the state's biggest cmpanies attended the first f The Centre's 2013 Crprate Vlunteering Knwledge Netwrk Breakfasts. C-hsted by the Cmmnwealth Bank, the event featured The Centre's Paula Duncan and Lynne Daltn alng with CBA's Nathan Barker, Fina Davies and Michael Cluff, wh prvided their insights int crprate vlunteering, frm setting up prgrams t being a vlunteer. Psitive feedback was received fllwing this event, and mre crprate breakfast events are planned in the cming year. Ignite Vlunteering Cnferences 2012 Ignite Vlunteering Cnference 27 July 2012, Pullman Sydney Hyde Park Over 180 delegates frm NSW and thrughut Australia jined tgether fr The Centre's annual cnference n vlunteer management the 2012 Ignite Vlunteering Cnference at Pullman Sydney Hyde Park, Sydney CBD, n Friday, 27 July This year's cnference theme was Innvatin and Partnerships with 18 speakers delivering 19 wrkshps and plenary sessins n tpics within vlunteer management and the NFP sectr. The cnference was pened by the Hn. Victr Dminell MP, Minister fr Citizenship and Cmmunities, fllwed by Martin J. Cwling and Peter Slattery all delivering inspiring wrds t the grup. Delegates attended a brad range f wrkshps with tpics including Be part f an Advisry Supprt Grup, Help yur Organisatin t becme a Vlunteer Magnet, Teamwrk in Vlunteer Prgrams and Acrss Yur Organisatin and many mre. 96 per cent f delegates rated the standard f plenary presenters as very gd r excellent and ver 97 per cent f delegates rated the standard f wrkshp presenters as very gd r excellent. A big thank yu t ur cnference spnsr, Cmmunity Sectr Banking Ignite Vlunteering Cnference 20 June 2013, Pullman Sydney Hyde Park Over 20 speakers met in Sydney s CBD fr a day f vlunteer management training with 190 vlunteer managers frm arund NSW. The day will cmprise f a mixture f plenary sessins, interactive wrkshps, panels and case studies, all fcusing n the theme f Cnsult and Cllabrate. Pht: Event staff at the cnference The cnference was pened by The Hn. Victr Dminell, and Dr Judy Esmnd and Lki Ball were the tw ther plenary presenters. Over 77% f delegates rated the cnference verall as very gd r excellent, and 83% are planning t attend the cnference in Delegates rated their favurite wrkshps as: Vlunteers Hw t Get Them, Treat Them and Keep Them by Dr Judy Esmnd The Centre fr Vlunteering Annual Reprt Page 24

26 Designing Prjects and Activities t Engage University Students by Lindie Clarke, Macquarie Uni Skills Banking: An Asset and Empwerment-Based Apprach t Cmmunity Engagement and Vlunteering by Lki Ball Are Yur Gals Just Dreams? Strategies t Achieve Mre Realistic Persnal and Prfessinal Gals by Dale Rees-Bevan A big thank yu t ur cnference spnsrs: Cmmnwealth Bank f Australia Suthern Sydney Vlunteer Cnnectin: Keystne Cmmunity Slutins, VAST and Stars Kids Giving Back Ignite Wrkshp: Develping YOU the Vlunteer Leader 19 March 2013, Sydney CBD On Tuesday, 19 March 2013, a grup f dedicated vlunteer managers came tgether t participate in The Centre's 2013 Ignite Wrkshp with the UK's Sue Jnes. Sue Jnes, a widely respected speaker wh has presented at wrkshps like this all acrss the wrld, brught in new ideas and exciting ways t lk at vlunteer management. Her willingness t interact and strng knwledge f vlunteer management made the wrkshp ne everyne culd enjy. Vlunteer Diversity and Inclusin Frum 17 April 2013, at Custms Huse, Sydney CBD The Vlunteer Diversity and Inclusin Frum explred the benefits f engaging culturally diverse vlunteers in cmmunity rganisatins and the wider cmmunity. The frum was presented by the The Centre fr Vlunteering and the Ethnic Cmmunities' Cuncil f NSW and supprted by the City f Sydney, and targeted nt-fr-prfit CEOs, Vlunteer Managers, and peple wrking with vlunteers and decisin makers. Many thanks t Matthew Salier, Natinal Manager f The Smith Family wh prvided valuable assistance in serving as MC fr the event. Thanks als t the panel f leaders wrking in vlunteer plicy and engagement (pictured n left) frm Gvernment agencies, cmmunity rganisatins, and academia, wh shared their strategies, experiences, and learning regarding multicultural and diverse vlunteer recruitment, retentin and develpment. Entertainment was prvided by a Chinese Dance Trupe (pictured n right), frm Chinese Australian Services Sciety (CASS) a perfrmance enjyed by all attending the frum. E-newsletters The Centre fr Vlunteering Annual Reprt Page 25

27 The Centre fr Vlunteering has cntinued t cmmunicate with its members, vlunteers and supprters via its e-newsletters: The Vice f Vlunteering, SVM e-news and the weekly Fid Skilled Vlunteering Jbs ebulletin. The Vice f Vlunteering is ed regularly thrugh the year t ver 2,200 Vlunteer Managers, NFP Senir Management, Crprate CSR and Vlunteer Managers and The Centre fr Vlunteering s Members. The Vice prvides a valuable resurce, and allws readers t be updated with news, events, training, prjects, staffing and mre frm The Centre fr Vlunteering and the vlunteering sectr, free in their inbx, every mnth. "Thank yu fr sending this wnderful infrmatin [The Vice]. It gives us an pprtunity t lk at the prgress f vlunteers, and the ding f human gd will that helps in adding a meaning t ne's life...it shuld make us prud t belng t this cmmunity." Tania, Sydney Multicultural Cmmunity Services SVM e-news is sent apprximately every tw t three mnths t the Schl f Vlunteer Management s current and past students, Vlunteer Managers, members f The Centre fr Vlunteering and trainers. Fid Skilled Vlunteering Jbs ebulletin is sent every Mnday t 2,100 subscribers and lists all f the jbs featured in that week's Help Desk clumn in the Sydney Mrning Herald. Online Marketing Websites The Centre s websites are cnstantly updated with a wealth f resurces fr bth vlunteer and vlunteer managers within the cmmunity sectr. The Centre fr Vlunteering prmtes vlunteering, vlunteer management and training, vlunteer pprtunities and best practice via the abve websites. The websites are updated n a weekly and mnthly basis by a dedicated team f vlunteers.funding frm a FAHCSIA Grant allwed The Centre fr Vlunteering t update its existing main website and develp a website targeting Yuth Vlunteering (pictured). Online Marketing Scial Media The emplyment f Reem Abdelaty, Online Writer and Prducer (pictured right) has allwed The Centre t establish and expand its presence n scial media. The Centre nw has accunts n: Twitter: January 2013 started with 750 fllwers and July 1041 fllwers Facebk: The Centre fr Vlunteering: Jan 417 grwn t 526 Yuth Vlunteering: Launched March fllwers has grwn t 143 Schl f Vlunteer Management: 51 t 91 Vlunteering NSW (launched March 2013): 35 t 132 The Centre fr Vlunteering Annual Reprt Page 26

28 NSW Vlunteer f the Year Awards: 64 t 86 The Centre fr Vlunteering Annual Reprt Page 27

29 LinkedIn: Cmpany Page: The Centre fr Vlunteering 441 t 747 Pinterest : Launched January 9 t 38 Yutube: Yutube channel views have grwn frm apprximately 25 views per mnth t 110 views per mnth As an rganisatin we are increasingly using the cntent we generate frm netwrking events, cnferences and thse events and issues are staff are invlved in t ppulate these scial media channels. This is allwing us t increase ur engagement nt nly with the public but als with the nt fr prfit sectr. Examples include the ppularity f the April Mnthly Netwrking Event vide n yutube n the new Wrking with Children Check which has amassed 164 views since its nline release. This can be viewed at Many thanks t ur vlunteers and staff members wh have prvided much needed event management, administratin and IT supprt ver the last 12 mnths. In particular, thanks t Dennis, Barbara, Sidnie, Avril, Andrea, Kirralee, Lauren, Else, Phly, David, Jacinthe, Jess, Lyndn, and Rachel. Reem Abeldaty, Online Writer and Prducer Jacqui Hastings, Cmmunicatins & Events Management Kristin Sinclair, Awards Manager & Marketing Manager Marketing Team The Centre fr Vlunteering Annual Reprt Page 28

30 10.0 Vlunteers Kathryn Leaney, Bridge Speaker Mary O'Dnghue, Bridge Speaker Karen Taylr, Bridge Speaker Helen McInnes Bridge Speaker Lrna Paviur Bridge Speaker Kathy Whitehead, Bridge Speaker Benu Mishra, Bridge Speaker David Sinclair, Data Entry Darryl Tangtra, Data Entry Bettina Shepherd, Glen D'Csta, Tassanee Sangwn, Gerge Cper, Kristen Ward, Denis Prter, FIDO Liaisn Yvette Carly, Frnt Receptin Yan Li Huang, Frnt Receptin Jenny Gray, Frnt Receptinist Judy Hultn, Frnt Receptinist Sally Jrdan, Frnt Receptinist Sue Miller, Frnt Receptinist Sidne Garland, Frnt Receptinist Hyjung Lee, Graphic Designer Michael Fng, Intern P-chun Chang, Internet Prducer Anne Duffy, Interviewer Peter Hadley, Interviewer Bess Mrrisn, Interviewer Carl Russell, Interviewer Jan Pickering, Interviewer Betsy Williams, Interviewer Lesley Green, Interviewer Sue Marsden, Interviewer Mlly Neal, Interviewer Jhn Frrest, Interviewer Lynne Wayling, Interviewer Andrea Turner, Interviewer Carl Lawler, Interviewer Margaret Labruyere, Interviewer Vivien Wlff, Interviewer Candy Misquitta, Interviewer Rbin Arbib, Interviewer Nrman Hams, Interviewer Patricia Mdy, Interviewer Susan Reid, Interviewer Kaye Llewhellyn, Interviewer Suzan Cutler, Interviewer Philippa Beestn, Interviewer Vanessa Mumbler, Interviewer Cecily Wllard, Interviewer Bill Jarvis, IT Kyle Lenard, Marketing/Yuth Intern Yaniv Levy, Marketing/Yuth Intern Sihan Ga, Marketing/Yuth Intern Elaine Budd, Plicy Officer Nel Leslie, Plicy Officer Melanie Mrningstar, Plicy Officer Trang Nguyen Plicy Officer Shweta Sengupta, Plicy Officer Else Rland- Lai, Prject Officer Ganesh Ra, Prject Officer Niki Whitfrd, Prject Officer Jithu Vijayan, Prject Officer Phly Tan, Prject Officer Anu Paul, Prject Officer Ruby Chandraraj, Prject Officer Jan Curtis, Referral Receptinist Cnnie Lvell, Referral Receptinist Judith Nicklin, Referral Receptinist Denise Francis, Referral Receptinist Mai Duglas, Referral Receptinist Michelle Ca, Research Officer Jane Ciffi, Research Officer Mraket Fergussn, Research Officer Oleen Rlls, Research Officer Kirralee Phillips, SCIP Speaker Lauren McQueen, SCIP Speaker Laura Stran, VNSW Administratin Judy Schneider, VNSW Administratin Christine Bassiri, VNSW Administratin Sihan Gu, VNSW Administratin Dianne Denny, VNSW Administratin Barbara Keffel, VNSW Administratin Andrea Turner, VNSW Administratin The Centre fr Vlunteering Annual Reprt Page 29

31 11.0 Partners and Supprters Majr Funders The Department f the Prime Minister and Cabinet Department f Family & Cmmunity Services, NSW Gvernment Department f Educatin and Cmmunities, NSW Gvernment Financial Spnsrs/Prgram Supprters City f Sydney ClubsNSW Cmmnwealth Bank f Australia Kids Giving Back Office f Cmmunities, NSW Gvernment Suthern Sydney Vlunteer Cnnectin Cmmunity Sectr Banking Partnerships Chinese Australian Services Sciety Ltd (CASS) City f Sydney ClubsNSW Kirribilli Club Prject Management Institute University f Western Sydney Western Sydney Cmmunity Frum The Centre fr Vlunteering Annual Reprt Page 30

32 Pr-Bn and Other In-Kind Supprt Lki Ball, Sydney Yuth Engagement Kerri Barber, State Emergency Services Nathan Barker, Cmmnwealth Bank Alan Bates Terry Brigden, Lander and Rgers Dr Jhn Casey, City University f New Yrk Shannn Carruth, ING Direct Lindie Clark, PACE Macquarie Uni CPA KIDZ band (Chinese Parents Assciatin Children with Disabilities) Dr Ken Cruickshank, University f Sydney Dr Brnwen Daltn, University f Technlgy Sydney Sarah Davidsn, COTA Jn Dee, D Smething Near Yu! Lexi Duncan Paula Duncan Tny Gatt, Fdbank Dr Jenny Green, UTS Dr Debbie Haski-Leventhal, MGSM Les Hems. UNSW Hganprint, Artarmn Valerie Hgstad, The Centre fr Vlunteering Peter Hrsley, Cerebral Palsy Alliance Hua Xing, CASS Dance Grup Janne Kim, Wesley Missin Captain Nesan Kistan, The Salvatin Army Brendan Lynch, exsprt Kaye McCullch, Keystne Cmmunity Slutins Dr Lyndsey McKee, United Way Craig McKell, Pitch Partners Ian Myser, KPMG Nrth Shre Temple Emmanuel Maria O Brien, Integrated Living Prfessr Jenny Onyx, UTS Nicla Owens, Hurstville Cuncil Peter Risbey, Cmmunity Cnnect Gardening Dr Chris Rffey, UWS Carline Rme, Ethnic Cmmunities' Cuncil f NSW Paul Sabatier, Vlunteering Unit, Cmmunities NSW Matthew Salier, The Smith Family. Christpher Smith, COTA Adam Spencer, ABC s 702 Dr Graeme Stuart, University f Newcastle Shelley Taylr, Baptist Wrld Australia Simn Watts, Vlunteering Unit, Cmmunities NSW Carline Webber, Olive Press Kristine Wendtman, Rural Fire Service Jy Wdhuse, Jy Wdhuse Cnsultancy Service Award Spnsrs and Supprters Bunnings Warehuse Cadbury Captain Ck Cruises ClubsNSW Dan Murphys Featherdale Wildlife Park Jenlan Caves Lnely Planet Manning River Times Natinal Trust Nepean Belle Paddlewheeler Nvatel Darling Harbur Officewrks OzVPM Pwerhuse Museum Seik Sydney Symphny Tarnga Z UNSW Press