ospitality WA THE BROOK Heart of Ellenbrook WA Service with a Smile New Wage Increase Final Report Industry wide customer service initiative

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1 ospitality WA The Magazine of the Australian Hotels Association (WA). July Issue 24 WA Service with a Smile Industry wide customer service initiative New Wage Increase What you need to know Final Report Liquor industry review THE BROOK Heart of Ellenbrook Major Corporate Sponsor Major Corporate Sponsor Principal Service Sponsor Principal Beverage Sponsor

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3 Key Contacts Australian Hotels Association (WA) Mr. Bradley Woods CEO/Executive Director 38 Parliament Place, West Perth WA 6005 PO Box 660, West Perth 6872 P: (08) F: (08) E: W: Aon Risk Services Mr. Ross McGovern Account Director - Hospitality GPO Box 7026, PERTH WA 6000 P: (08) F: (08) E: ross.mcgovern@aon.com.au W: Carlton & United Breweries Mr. Dean Turner General Manager Sales & Marketing, WA GPO Box F361, PERTH WA 6842 P: (08) F: (08) E: dean.turner@fostersgroup.com W: Department of Racing Gaming & Liquor P: (08) F: (08) E: info@rgl.wa.gov.au W: HOSTPLUS Ms. Kate Simpson State Manager WA PO Box 6162, EAST PERTH WA 6892 P: (08) F: (08) E: ksimpson@mail.hostplus.com.au W: ME Bank Mr. Stewart Higgins Business Development Manager Level 11, 111 St. Georges Terrace, PERTH WA 6000 P: (08) F: (08) M: E: stewart.higgins@mebank.com.au W: Racing & Wagering Western Australia 14 Hasler Road, Osborne Park WA 6017 PubTAB enquiries P: (08) E: sandra.bowerman@rwwa.com.au PubTAB Training enquiries P: (08) W: Contents GENERAL NEWS 5 Final report liquor industry review 9 WA Service with a Smile INSIDE NEWS 4 CEO s Report 8 President s Report 10 Over a Beer with Brian Pub News 12 The Brook Bar and Bistro Accommodation News 20 AHICE returns 26 InterContinental Perth Burswood Event News 15 WA s Best Country Pub Steak Sandwich Hospitality Conference & Expo 18 Expo Booth Winners 19 WA Hospitality Supplier Award Winners TRAINING NEWS 6 Recent changes to RSA Workplace Relations News 7 Wage Increases 29 Paid parental leave 29 Fair Work Ombudsman 29 Recent workplace relations alerts Wage Increases 30 Review and reforms Treasury Wine Estates Mr. Mark Evans State Sales Manager GPO Box F361, PERTH, WA 6842 P: (08) F: (08) E: mark.evans@treasurywineestates.com W: Corporate News 14 Accolade Wines new name 22 Be on top of your Super 24 New corporate members 28 Make the most of your Pay-Per-View Hospitality WA 3

4 Inside News SMILES, VISION AND UNFAIR CRITICISM The mid-winter months can bring with them low temperatures that send a chill to the bones, and while it s been the unpleasant breeze of unfounded criticism from Dr Janet Woollard MLA or the criticism of customer service standards that has sent shivers through the liquor industry this winter, the AHA has been working hard to provide some warmth for members comfort. Last month, the Education and Health Standing Committee, which is chaired by the Independent Member for Alfred Cove, Dr Woollard, handed down the final report of its wide-ranging Inquiry into the Adequacy and Appropriateness of Prevention and Treatment Services for Alcohol and Illicit Drug Problems in Western Australia. In total, 60 recommendations rambled through everything from increasing the drinking age to banning all alcohol advertising. The report is a pot-pouri of contradiction that falls outside of its terms of reference and the Committee somehow believes it has influence over Commonwealth law. The report is poorly-researched and it is ill-informed, particularly when it suggests the Liquor Control Act is structured in a pro-industry fashion The West Australian taxpayer should be asking serious questions as to why this parliamentary committee has been afforded hundreds of thousands of dollars to deliver a report that fails to meet the standards of accurate research and reporting, and reads like a spray of disdain for the alcohol and hospitality industry. The State Government has 90 days to respond to the report and we had discussions with both sides of State Parliament in relation to the findings. In August, the AHA will launch a new, free, online customer service training program. The WA Service with a Smile Customer Training Program is very exciting because it achieves two really important objectives It serves as a basis for the great customer service initiatives that you have already implemented in your business to be recognized on a broader, industry-wide scale. It also serves as an introductory training program for businesses that haven t already accessed and implemented specific customer service training modules. This is a program that has been developed by the AHA with the full backing of the Premier of Western Australia, the State Government of Western Australia and Tourism WA, which will deliver tangible, long term benefit for Western Australia. In July, we welcomed the announcement by Tourism Minister Kim Hames that industry leader, Peter Prendiville, has been appointed to the Board of Tourism WA. Mr Prendiville s appointment, in particular, will ensure the State receives guidance from one of the most successful business identities in Western Australia s hospitality and tourism sectors. After 11 years of service to the AHA(WA), Membership Manager, Brian Moar has advised he will be leaving the AHA in August to commence a new path in his life. It is a decision Brian has thought long and hard about, but after 11 years of dealing with the constant and demanding challenges posed by the role, he is ready and keen to seek different and new opportunities for the future. I would like to pass on my sincere appreciation of the dedication and commitment with which Brian has demonstrated to his role, and ultimately to AHA members. It has been a pleasure to work with Brian over the years and we have collectively seen many changes, faced many challenges, solved many issues and his efforts have contributed to the betterment of our industry. After a well-earned holiday and long service leave he will no doubt be out amongst the hospitality industry in search of a new and challenging role. We wish Brian and his wife Maritta all the best for their family s future. Bradley Woods CEO / Executive Director 4 Hospitality WA

5 General??? News A NOT SO INDEPENDENT VIEW OF THE LIQUOR INDUSTRY Last month, the Education and Health Standing Committee led by the Independent Member for Alfred Cove, Dr Janet Woollard MLA, tabled its final report of its wideranging Inquiry into the Adequacy and Appropriateness of Prevention and Treatment Services for Alcohol and Illicit Drug Problems in Western Australia, and once again the liquor industry received undue criticism. Consistent with the approach that has been demonstrated by the Committee and its Chair during the course of this inquiry, a number of recommendations have been made which could be detrimental to suppliers of alcohol including hotels, restaurants, small bars and hospitality operators in WA. Many of the 60 recommendations made within the Alcohol: Reducing The Harm And Curbing The Culture of Excess Report are ill-informed, misguided and made without any tangible comprehension of the Liquor Control Act or understanding of hospitality business operations. Once again licensed premises in WA were the easy target of the Committee s report. There is no breakdown of where the majority of alcohol is sold or consumed or the increased focus on food and entertainment services provided by modern day hospitality venues. There is also no recognition of the safety and responsibility measures the vast majority of venues are implementing proactively in their businesses. The State Government has three months to respond to the Committee s report. Encouragingly, it has already been reported on page 3 of The West Australian ( ) that the Premier doesn t support one of the key recommendations of the report; increasing the legal drinking age. Following a media conference announcing the report, from which the AHA was excluded by Dr Woollard, there has been focus on some of the key recommendations and the AHA has publicly responded vigorously on behalf of the industry. The report is poorly-researched and it is ill-informed to suggest the Liquor Control Act is structured in a pro-industry fashion, says AHA(WA) CEO, Bradley Woods. Existing WA business operators face the toughest and most stringent examination of their business practices on a daily basis in Australia. The licensing authority has demonstrated consistently that the economic considerations of the industry come a distant second to harm minimisation principles. The West Australian taxpayer should be asking serious questions as to why this parliamentary committee has been afforded hundreds of thousands of dollars to fund bureaucrats and politicians like Janet Woollard to travel around the world only to deliver a report that fails to meet the standards of accurate research and reporting, and reads like a spray of disdain for the alcohol and hospitality industry. The Woollard Report contains deliberately misleading allegations about the AHA and the liquor and hospitality industry, which undermines public confidence and trust in the integrity of the Parliament s research and committee structure. The public have a high expectation that Parliament and its committees act in good faith, in an unbiased manner and provides the opportunity for those falsely accused to respond. While the AHA has publicly dismissed the report on behalf of the industry and called into serious question the motivations and the agenda of the Committee and its Chair, it has already begun discussions with relevant State Government Ministers to determine the Government s response to the report and its recommendations. continued on Page 6 Hospitality WA 5

6 General??? News continued from Page 5 SOME OF THE KEY RECOMMENDATIONS INCLUDE: The hospitality industry pay for increased Policing levels in entertainment and late night trading precincts The Director of Liquor Licensing should provide information on the profitability of the hotel and hospitality industry each year in order for the State Government to determine how much the industry should contribute towards harm prevention programs Basing the definition of drunkenness for patrons on a blood alcohol level Increasing any minimum fine for an applicable offence under the Act that is currently $1,000 to $10,000 The Minister for Health amend to the Health (Public Building) Regulations 1992 to repeal regulations 7(4) and 7A(2) so that the existing exemptions are removed for the four very large hotels (Cottesloe Beach Hotel, Ocean Beach Hotel, Aberdeen Hotel and Metro City), no later than December 2011 Deleting section 5(1)(c) to cater for the requirements of consumers for liquor and related services, with regard to the proper development of the liquor industry, the tourism industry and other hospitality industries in the State from the objects of the Liquor Control Act Prohibiting discounting of alcohol products when they are bought in a package of six, a dozen or a carton Health message warnings on the labels of all alcohol products and containers including wine, beer and spirit glasses produced and sold in WA Making it a condition of liquor licences for drinking glasses to include an indication of the number of standard drinks Extending the current restrictions in the Kimberley and Pilbara limiting the sale of particular alcohol products to all other regions of the State where the annual liters per capita consumption of alcohol is greater than the Western Australian average Raising the legal drinking age to 20 or 21 Recent Changes to RSA Training The Liquor Control Act 1988 states that persons employed in the sale, supply and service of liquor on licensed premises must complete a course, approved by the Director of Liquor Licensing, in the responsible sale and supply of alcohol (RSA). Different levels of training were introduced such that bar staff were able to choose to undertake either the nationally accredited unit of competency in RSA or a non-accredited abridged course. With the introduction of the changes to the Act in 2010/11, the non-accredited abridged course was abolished effective from May 2, From that date, all new bar staff have been required to complete the nationally accredited unit of competency in RSA. While those staff members who undertook the abridged course prior to May 2, 2011 are not legally required to undertake the RSA course, the licensing authority strongly recommends they do in order for their skills and knowledge to reflect industry standards. Please call the AHA Training Department on if you have any further questions relating to your Statement of Participation. 6 Hospitality WA WANT THE TOOLS TO RUN A MORE EFFICIENT BUSINESS? Hospitality & Retail Point of Sale Solutions POS software solutions Cash registers Paging systems CCTV security VIP loyalty cards Consumables 21stcenturybusiness.com.au

7 Workplace??? Relations News News WAGE INCREASES Fair Work Australia s decision was announced on 3 June 2011 to lift minimum wage rates by 3.4 percent. This was the first time in the past 20 years that a Federal wagesetting tribunal had awarded a percentage increase, which is another cost increase for businesses operating in the hospitality sector. Federal Wage Increase The AHA and employer associations submitted written and made verbal submissions to Fair Work Australia requesting a moderate increase whereas the Trades and Labour Council were seeking a $28 per week wage increase. The 3.4 percent increase represents a $19.40 per week increase for Award workers on the minimum wage level. For the Hospitality Industry (General) Award, the hourly Monday to Friday rate increases from $15.00 to $15.51 per hour for a full-time, introductory level employee. The wage rate for a Food and Beverage Attendant Level 6, such as a Chef de Partie, increases from $19.06 to $ 19.71; an increase of 65 cents per hour. Contrary to all reports, the actual increase is not $19.40 per hour. For most businesses, the increase for hospitality employees will represent a greater increase than this, and once again, place higher, unnecessary costs on hospitality businesses. Western Australian State Wage Increase The AHA(WA) provided a written submission to the Western Australian Industrial Relations Commission (WAIRC). Our submission strongly recommended a wage increase of 1 percent to a maximum increase of 1.5 percent and submitted that the State wage should be equivalent to the Federal wage. Our recommendation within our submission focused on the: Effect of international and interstate travel and the Asian tourist market; Impact of government costs and regulations; Impact of natural disasters; Impact of labour cost. The WAIRC announced on 10 June 2011 an increase for State Award employees of $19.90 per week, effective from the first full pay period on, or after the 1 July Wage Schedules The following wage schedules are available at Federal Constitutional Employees - Hospitality Industry (General) Award - Restaurant Industry Award - New business incorporated after March 2006 State Non-Constitutional Employees - Hotel and Tavern Workers Award - Restaurant, Tearoom and Catering Workers Award - Club Workers Award - Clerks (Hotels, Motels & Clubs) Award If you do not have your username and password for the AHA(WA) website please contact Western Australian Industrial Relations (WAIRC) Revision The Amendola review and its report were released in December 2010 for public comment. The AHA(WA) recently provided a verbal submission to the Department of Commerce and a written submission outlining our concerns relating to the additional public holidays, Award Modernisation of the State Award system, application for unfair dismissal, the structure and jurisdiction of the WAIRC, right of entry, trial work and a consolidation of the WA Industrial Relations Act and its Regulations. AHA(WA) will keep you informed of any proposed outcomes. Hospitality WA 7

8 Inside News Some smoke without fire Following recommendations for more changes to smoking restrictions in and around licensed premises, the AHA has made submission to the Department of Health on the grounds that the industry has faced, and undergone, enough regulatory changes over recent years. In April, the Department of Health, in accordance with its legislative responsibilities, released a discussion paper that recommended a further 15 amendments to the Tobacco Products Control Act Of those 15 recommendations, nine have potential, direct impact on our industry. Of most concern are recommendations to make all licensed alfresco areas smoke-free and for a smoke-free buffer-zone to be implemented around every entrance to licensed premises. The AHA doesn t support any further changes to the legislation that have an impact on licensed premises in light of the changes that came into force last year as a result of a Private Members Bill moved by the Independent Member for Alfred Cove, Dr Janet Woollard. On a brighter note, and after a lengthy period of lobbying by the AHA, new changes to Approved Manager regulations have been introduced providing our businesses with more flexibility in employing qualified staff and reducing the red tape burden. The new system introduced by the Department of Racing, Gaming and Liquor in June, offers two approval types for Unrestricted Manager s Approval, which applies to managers of commercial licence types such as taverns, liquor stores, special facility licences and Restricted Manager s Approval, which applies to managers at club and club restricted licences. The key point is that Licensees will no longer be required to obtain approval from RGL each time they appoint a new approved manager at their premises. As a result of last year s changes, we have to ensure that no more than 50 per cent of our total outdoor dining areas are set aside for smokers. This is a workable situation and we have accommodated those changes in similar fashion as we did with indoor smoking bans in I know many affected members have invested in upgrading, renovating, or constructing outdoor areas specifically for smoking patrons. They have ensured that they are catered for comfortably and that they have as minimal impact as possible on non-smokers. These, new recommendations, disguised in a discussion paper by the Department of Health, come too soon after the most recent changes in 2010 and without any detailed evaluation of their effectiveness. 8 Hospitality WA It was great to see so many of you at Hospitality Expo 2011 in June. I have been lucky to have the opportunity to attend many of the AHA s hospitality, trade showcases in the past and this year s was the best to date. The business sessions, which featured an excellent standard of informative speakers including WA s Police Commissioner and Director of Liquor Licensing, provided an opportunity for delegates to gather some tangible insights on running a more profitable business. The Expo showcased the innovation and future of our industry. I can t wait until Hospitality Expo Neil Randall State President AHA(WA) Classroom Training Advanced Course in Liquor Licensing 26 July 30 August Beermasters 28 July Course in Liquor Licensing & RSA (combined) 19 July 2 August 16 August Provide Responsible Service of Alcohol 19 July 2 August 16 August Book online or call (08)

9 General??? News WA SERVICE WITH A SMILE The AHA s new online customer service training program has been developed to enhance the culture of great customer service in Western Australia. For the first time in Western Australia, staff in the hospitality and tourism industry will have access to a free, online, state-focused course in customer service training, to enhance the experience for your customers. The AHA s WA Service with a Smile Customer Service Training Program provides the industry with the tools necessary to build a strong customer service focus culture amongst staff and enhance the service experience of your businesses. The program achieves two really important objectives, says AHA(WA) CEO, Bradley Woods. Firstly, it serves as a basis for customer service initiatives that have already been implemented in businesses across WA, so that they can be recognised on an industrywide scale. Secondly, it tells every customer that comes into your business that you are dedicated to great customer service that you promote great customer service through training your staff and being part of a specific WA industry-wide initiative. The program is also a valuable tool for businesses that haven t already implemented their own specific customer service training. The free online WA Service with a Smile Customer Training Program is all about making sure visitors and customers continue to talk about Western Australia as a place that they should visit; that we have towns and cities abundant with friendly people, wonderful services and venues operated by professionals, says Bradley. It s about creating an industrywide and state-wide commitment to customer service standards. Participation in the program supports and builds the existing culture of service, and lifts it to become one of the highest priorities in all WA hospitality businesses. The program focuses on the fundamental principles of delivering excellent customer service with the underpining core values of being real, being friendly and being connected. Utilising a range of e-learning systems and learning styles the course incorporates multimedia, written word, spoken language, active on screen thinking exercises and simple research links to deliver a multi-faceted accelerated learning platform. Participating venues will be issued an administrator login which allows the opt in or opt out selection for some of the course elements if already delivered through in-house training. Prior to the Commonwealth Heads of Government Meeting (CHOGM) in October 2011, course modules addressing CHOGM and cultural diversity will be mandatory components of the course. Support for the program has been tremendous, as smart business operators realise that there is significant commercial value in being part of a high-profile, industry-wide and recognisable campaign that is easily-identifiable to customers, says Bradley. The free 90 minute online WA Service with a Smile Customer Training Program isn t just supported by business and the AHA; it has the full backing of The Premier of Western Australia, the WA State Government and Tourism WA. WA Service with a Smile will be launched in August and available for completion online 24/7. If you have not already confirmed participation in this industry-wide initiative, or would like more information visit Hospitality WA 9

10 Inside News Over a beer with Brian What a confusing, yet exciting time we are all having with the new Approved Managers Licensing system. If you are yet to begin the process for obtaining your licence, then you will need to move fairly quickly to ensure that you have everything in place correctly. Unless you are a singular, individual licensee, then you should be applying for an approved manager s licence. To carry on in a position of approved manager, you will need this new card with your photo on it, highlighting that you have completed the relevant training course (Liquor Licensing Course), and are therefore able to act in the manager s position. As a listed approved manager you would have received notification from DRGL complete with a username and password so that you can access their website and complete the required details. If you DO NOT have this information, please call to obtain the login codes. This process needs to be completed prior to July 31, or you will need to lodge a new application. If you have someone who is not listed as an approved manager on your licence, then they will need to complete the process for the start.. The application process is now online, and can be accessed through following the prompts on the DRGL website To begin the application, they should already have their training certificate number, and a National Police Clearance (available from Australia Post that is not older than 30 days). They will then create their user name, download an application summary and take that to Australia Post for a photo. Australia Post will 10 Hospitality WA provide a receipt for lodging the application, and that will allow the person to officially act in the position of manager until their licence arrives. The Department has set up a hotline to answer any questions. The number is Signage With the changes to approved managers, there were also amendments to how the correct signage should be displayed. Previously we listed all our managers on the liquor licence. You are now able to list your manager s name on the sign above the door, or for convenience sake, I would suggest that ALL managers be listed on a separate page, and displayed alongside your liquor licence. This will ensure that the name of the on-duty manager is displayed in a conspicuous place. Temporary Managers There were also amendments to how we are able to appoint temporary managers. You are now able to appoint a person, who has not at any time, been found to be not a fit and proper person to manage your premises for a period of: a) Not more than 7 consecutive days, nor b) For more than 7 days in a 28 day period. Policing matters Finally, the Police will be focusing on some simple book keeping practices, which you need to be aware of. Incident Registers Under the regulations, incident registers need to be completed for: A person (including a person employed or engaged in the business conducted under the licence) is injured. This means that if a staff member cuts their finger, or a patron twists their ankle, and you are aware that it has occurred, a form needs to be completed. Notice of Authorisation Any crowd controllers who are engaged by you, need to have a notice of authorisation that allows them to remove any patrons from your venue, without having to ask a manager each time. This notice is only required to be given to a crowd controller when they begin working with you, not for each shift. The notice will last until that person ceases to be engaged by you. I would retain a copy of the notice with the rosters which you keep for your crowd controllers. If you have any concerns, need any further information or require any of the documents mentioned, please contact me or Michael Andrew at the office on Until then, keep on pouring! Brian Moar Membership Manager

11 AHA WA members to save THOUSANDS in group (bulk) electricity purchase! Bulk Tender saved AHA WA members in excess of $500, members were included in the first TTEG/AHA tender with outstanding results! About TTEG TTEG are experienced energy consulting experts, specialising in the hospitality sector. Operating throughout Australia, we have guided thousands of companies through the complexities of the emerging competitive electricity market delivering significant savings in the process. Next Step A Group (bulk) process for AHA WA members is currently underway ACT NOW! Please contact Luke Pelich at TTEG Ph: lpelich@tteg.com.au Furniture & Fabric for the Commercial Market Showroom located at: 121 Burswood Road, Burswood Ph:

12 Pub??? News THE HEART OF ELLENBROOK Situated on the doorstep of the Swan Valley, Ellenbrook is one of Australia s most award winning new communities, and now it has its heart and soul The Brook Bar and Bistro. Located in the ever-flourishing surroundings of Ellenbrook, The Brook Bar and Bistro breathes new levels of sophistication and class into the centre of Ellenbrook. Since opening in December 2010, The Brook s reputation has continually grown with locals and visitors from all over taking the trip out to Perth s North to check out the new venue. Owner David Storm wanted to create an innovative and creative venue that complemented the feel of Ellenbrook and provided the people of the local community to come together. The Ellenbrook community had been promised a venue for a long time and after such a long wait they are ecstatic to finally have a local watering hole, says David. We have designed the venue to be warm in winter and cool in summer and, The Brook Bar and Bistro is a great place to be all year round. The relaxed and inviting atmosphere of the Brook allows everyone in the family to enjoy a delicious meal, a relaxing drink, the latest game or that big occasion. Boasting a relaxing lounge bar, sports bar, a beer garden and a bistro, The Brook has something to offer everyone. The venue s interior is modern and tastefully decorated with warm lighting and slick finishes. The bistro can seat 200, including alfresco dining, and a semi-private function area suitable for cocktail style or seated functions of up to 100 people. The lounge bar is perfect for a predinner drink or a relaxing catch up with friends. The casual seating and cosy fireplace make this the perfect spot to sit back and relax. The sport bar is the place to be for 12 Hospitality WA

13 Pub??? News Architecture Building & Design: Architects Oldfield Knott, Designer Jenlin Chia Furniture: Atama, Furniture Options, Innerspace WA & Roxby Lane Sound, Lighting & Audio Visual : SEME Technology: Infotel The Brook Bar & Bistro 11 Main Street, Ellenbrook WA 6069 P: F: E: enquiries@brookbarandbistro.com.au W: fans, complete with state of the art PubTAB facilities, pool tables, a large projector screen and five plasma screens throughout featuring the latest local and international sports. The beer garden features a garden bar and offers the perfect outdoor oasis to relax and enjoy a refreshing beverage. Lush garden and living green walls create a cool tropical feel during hot summer days while modern heating systems keep patrons warm in winter. The Brook offers an array of food options with each individual menu reflecting the different ambience of the space where diners are served. Patrons can choose from the comprehensive bistro menu, garden bar menu and the sports bar menu. The staff at The Brook are dedicated to supporting the community by sponsoring local sporting teams and regularly raising funds to support those in need. Management are working hard to create a presence in the local community, says David. The Brook boasts plenty of evening entertainment with quiz night on Thursday s and live music on Friday s and Saturday s. The venue is also family friendly with activity packs for the children and kids entertainment every Sunday morning for breakfast. The Brook Bar & Bistro is located on Main Street, Ellenbrook and is open from 10 am till late, Monday to Friday and 8 am till late Saturday and Sunday. Hospitality WA 13

14 Corporate News Accolade Wines CEO Troy Christensen Accolade Wines New Name, New Vision, New Mission Australia s largest wine producer, Constellation Wines Australia, officially made the transition to its new name Accolade Wines in June this year. The change to Accolade Wines comes after Constellation Brand Inc., the world s largest wine business, sold Constellation Wines Australia along with its British operations to Sydneybased private equity firm CHAMP in February. Accolade Wines Chief Executive Officer Troy Christensen said the name change falls in line with the company s vision for growth and encapsulated the company s goal of putting customers at the heart of the global business. Our vision is about getting people to enjoy our wines, it s about growth in key markets and consumer-led innovation, Troy says. Our mission is about being global, our global brands and our global footprint. Troy Christensen says the new name, Accolade Wines, was about setting standards in the industry, not just about having award-winning wines, but also about being recognised for meeting customer and consumer needs, responding quickly and paying attention to the whole process of bringing wines and beverages to the table. From the vine to the glass we want to get results through teamwork and shared commitment, he says. It's who you know Get the right prospect to help your business grow The Book of Lists. Allison Cairns - Subscriptions A marketing tool to reach your target market. It is ideal for a sales force, marketing department, telemarketing, telesales or research departments, great also a reference guide to WA Companies and executives in 54 industry categories, also has place in the offi ce of any CEO. A comprehensive database of WA companies and executives in 54 industry categories. Includes contact information for more than 8,500 West Australian senior executives. This sales tool is kept up-to-date all year and is ready to mail merge and export data to MS Outlook. Available as Hardcopy, CD and Online helping business grow

15 Event News 2011 WA s Best Country Pub Steak Sandwich Royal Exchange Hotel Austral Tce, Katanning P: THE ROYAL EXCHANGE HOTEL JUDGED THE BEST STEAK SANDWICH Katanning s The Royal Exchange Hotel was the winner of the 2011 WA s Best Country Pub Steak Sandwich Competition after a sizzling cook off at Burswood Entertainment Complex during Hospitality Expo W hile the competition was fierce between the five country finalists and the standard of the steak sandwiches was extremely high across the board, there could only be one winner and The Royal Exchange Hotel in Katanning was judged best in show. The strong field included Southerlys Harbour View Bar and Restaurant, Mundaring Hotel, Ravensthorpe Palace Hotel and Matso s Broome Brewery. The AHA(WA), Tourism WA and Lion Nathan hosted the search for the great taste of country WA, which culminated in the Steak Sandwich Cook-Off at the AHA Hospitality Expo The Royal Exchange Hotel s steak sandwich, prepared by the winning chef, 25 year old Englishman Ray Pullen, was judged the best by a panel of judges consisting of former Channel 9 news reader Dixie Marshall, 6PR s Steve Mills, Lion Nathan s Tim Islip and The West Australian s Rob Broadfield. The steak sandwich is an Australian icon that can define, not only a hotel but an entire region when locallygrown produce is used to create a culinary masterpiece, says AHA(WA) CEO Bradley Woods. Royal Exchange Hotel s winning chef Ray Pullen Each year we search each of the State s tourism regions to find the best steak sandwich available at one of our great country pubs. Judging for WA s Best Country Pub Steak Sandwich was based on a number of factors including the tenderness and quality of the steak, presentation, sauces, flavour, value for money and the quality of the sides that accompany the sandwich. The five finalists were determined by customer voting. Each of the entrants were unique in regards to their presentation, ingredients and taste and highlighted the fact that you can go into any country pub in WA and enjoy some fresh, quality fare that has been Steve Mills, Tim Islip, Dixie Marshall, Rob Broadfield and Paul Murray produced with local ingredients, says Bradley Woods. I am really looking forward to next year and I encourage every country pub in WA to create their own unique steak sandwich that represents their venue and the area where they are located. Thank you to Moffat and HISCO for supplying the cooking equipment and congratulations to all the finalists for presenting steak sandwiches of the highest quality, made with the freshest local ingredients from the regions they present. Hospitality WA 15

16 Event??? News HOSPITALITY UNDER one ROOF The AHA Hospitality Expo 2011 kicked off in style with the AHA Customers ATM Gala Dinner and presentation of the 2011 Synergy WA Hospitality Supplier Awards and continued over the next two days of the best of hospitality on show. WA s Liquor & Hospital The evening of Monday 30 May saw The Astral at Burswood Entertainment Complex dedicated to glamour, entertainment and celebration. Guests enjoyed a three-course gourmet banquet, including a entrée of smoked petuna ocean trout, followed by a roasted duck breast and finished with a pistachio and nougatine crunch centered bomb alaska. The evening acknowledged the outstanding achievement of industry suppliers, with Carlton and United Breweries taking out the overall supplier of the year award. Once the formalities were over guests enjoyed live music from Housequake playing a mix of soul, funk and R&B music. One of the highlights of the night was the presentation of the 2011 Hospitality Industry Achievement Award, which went to Lester Brett, from Peacock s Bedding. The Hospitality Expo Conference attracted an enthusiastic crowd this year with a focus on the future of WA hospitality industry. Delegates enjoyed presentations and interactive panel sessions from industry experts and successful operators. Vivid Group s Digital Strategist Andrew Dalton provided an interesting and engaging presentation regarding the growth of social networking and online communication. Delegates enjoyed hearing Andrew s insights into the future of digital marketing and the importance of social media strategies. Andrew was followed by informative by RiskLink s Managing Partner, Michael Morgan. Michael s 78% of visitors at the expo were key decision makers keen to find new innovations in the industry as well as taste and test new products. 16 Hospitality WA

17 Event??? News 76% of visitors arranged to do business with one or more suppliers while at expo which mirrored many exhibitor testaments of receiving great leads across both days ity Conference & Expo presentation focused on the new Work, Health and Safety Laws commencing in June On day two, Steve Samson, WA Chairman for Family Business Australia shared his knowledge and experience from being a fourth generation family business member to guide and support other families in business. Following Steve was a presentation by WA Director of Liquor Licensing Barry Sargeant. sampling the very best the industry has to offer. Once again the AHA(WA) put together Western Australia s best annual industry Expo with 93 percent of this year s attendees expressing interest to attend again in WA Police Commissioner Karl O Callaghan drew a large crowd eager to hear what WA s top cop had to say about the future focus for police enforcement of licensed premises. The AHA Diageo Cocktail Function held on Tuesday night allowed suppliers and hoteliers from around the state an exclusive networking opportunity. The Botanical Rooms were packed with guests enthusiastically chatting about the conference and expo and making future contacts. The Expo was a great success again this year with over 2500 visitors coming through the doors and Hospitality WA 17

18 Event??? News 2011 Hospitality Expo Booth Winners WA s Liquor & Hospitality Conference & Expo Best Product Display Carlton & United Breweries Two large bars and six beer taps covered the Carlton & United Breweries booth. Visitors to the booth ad the opportunity to enjoy samples of Bulmers Original Cider, Strongbow Genuine Cider, and Pure Blonde Naked. As the largest brewer and cider producer in Australia, Carlton & United Breweries has a portfolio of brands that include traditional regular, premium domestic and premium international. For more information visit Best Overall Booth Coca-Cola Amatil Located next to the main stage, the 7m long Coca-Cola Amatil booth was the centre of excitement. Visitors to the booth were supplied with a variety of beverages including Coca-Cola, diet Coke, Coke Zero, Mount Franklin Lightly Sparkling, Peroni Nastro Azzurro, Miller Genuine Draft and Bruers Bright. Coca-Cola Amatil is one of the largest premium branded beverage companies in the Asia Pacific Region. For more information visit Best New Exhibitor European Foods Wholesalers A first time exhibitor at Hospitality Expo, European Food Wholesalers booth was abundant with premium products. Visitors to the booth enjoyed tasting flavoursome Silvana coffee and Birra Italia beverages. European Foods are direct importers, manufacturers and distributors of speciality foods, coffee, beverages, liquor and equipment to the hospitality and retail markets across Western Australia. For more information visit Synergy WA Hospitality Supplier Award Winners Hospitality WA

19 Event News AHA Customers ATM Gala Dinner and the presentation of the 2011 Synergy WA Hospitality Supplier Awards 1. Non Alcohol Beverage Supplier & Service Provider of the year Metropolitan Coca-Cola Amatil 2. Non Alcohol Beverage Supplier & Service Provider of the year Regional Coca-Cola Amatil 3. Beer Supplier & Service Provider of the Year Award - Metropolitan Lion Nathan 4. Beer Supplier & Service Provider of the Year Award- Regional Carlton & United Breweries 5. Wine Supplier & Service Provider of the Year Award - Metropolitan Fine Wine Partners 6. Wine Supplier & Service Provider of the Year Award Regional Constellation Wines Australia 7. Spirit Supplier & Service Provider of the Year Award - Metropolitan Pernod Ricard Australia 8. Spirit Supplier & Service Provider of the Year Award Regional DIAGEO Australia 9. Food Supplier & Service Provider of the Year Award - Metropolitan Sealanes 10. Food Supplier & Service Provider of the Year Award Regional Freshcorp 11. Hospitality Product & Accessory Supplier of the Year Award - Metropolitan HISCO Hospitality & Healthcare 12. Hospitality Product & Accessory Supplier of the Year Award Regional Mal Atwell Indoor Leisure Group 13. Hospitality Service Provider of the Year Award - Metropolitan HOSTPLUS 14. Hospitality Service Provider of the Year Award - Regional H & L Australia 15. Hospitality Education Provider of the Year Award - Metropolitan & Regional Hospitality Group Training 16. WA s Hospitality Industry Supplier of the Year Carlton & United Breweries 17. Best On Premise Beverage Promotion Award Carlton & United Breweries Corona Bucket Promotion 18. Best Bottleshop Promotion Award Lion Nathan - Tooheys Extra Dry Clear Guitar Promotion 19. Best New Beverage Product Award Lion Nathan XXXX Summer Bright Lager 20. Best New Hospitality Product Award MegaVision Sound & Lighting - Tornado Mist Mate Fans 21. Hospitality Industry Achievement Award Lester Brett

20 General??? News AHICE returns The Australasian Hotel Industry Conference and Exhibition (AHICE) is set to be held at the Four Seasons Hotel Sydney on September 2, Following a successful inaugural event in 2010 that attracted almost 300 leading hoteliers and industry executives from across the Asia-Pacific region. Once more, AHICE will be firmly focused on the management and operation of accommodation hotels throughout Australia, New Zealand and the South Pacific region, and will be hosted by leading industry publication HM Hotel & Accommodation Management, parent company The Intermedia Group and Tourism Accommodation Australia (TAA). DO YOU WANT TO SAVE ON YOUR ELECTRICITY AND BILLS? WA now has multiple energy retailers allowing consumers to tender their Energy requirements to achieve sustainable savings Set to be held at the Four Seasons Hotel Sydney on September 2, 2011, AHICE will be a forum for established, and emerging, leaders in the large hotel industry from around Australasia to form relationships and learn from the best. During the day, delegates will be given a snapshot of the accommodation industry, from an overall outlook to specific topics ranging from social media to the MICE market, food and beverage trends, human resources issues and managing distribution channels. HM magazine s Managing Editor, James Wilkinson, says a number of the world s leading Hoteliers will again be invited to be involved in the conference and a line-up of speakers will be announced in the lead-up to the conference. The day will be a great insight to the industry for Hoteliers, major suppliers and industry leaders and the program will be one where delegates leave with a firm understanding of the major factors impacting on the accommodation industry. Once again, AHICE will be held prior to the HM Awards, with the 2011 event also hosted by HM magazine on September 2. Early bird registration is still available for just $350 per delegate and a special deal of four for the price of three is also currently on offer. HFM are energy procurement specialists providing: E N E R G Y A U D I T S N E W M A R K E T C O N T R A C T S C O N T R A C T R E N E W A L S T A R I F F R E V I E W S C O N T E S T A B I L I T Y A N A L Y S I S to assist you in reducing energy and saving money all year round For a free quote or further information contact Ian Knox or Bevan Tyler Phone: (08) Bookings are available online at or by calling Hospitality WA

21 Staff from front of house to maintence, from remote sites to 5-star properties General??? News Maximise Your Workforce Minimise Your Risk Your International Workforce Solutions Partner Site WorkReady TM provides tailored workforce training and recruitment solutions for the Hospitality industry. Experienced candidates placed through WorkReady are prequalified and up-skilled at our offshore Australian campus and brought in ready to work on the appropriate visa. For more, visit us at or call Hospitality WA 21

22 Corporate??? News News Be on top of your super Meeting employer Superannuation Guarantee (SG) and Tax File Number responsibilities will mean you can claim SG contributions as a tax deduction and avoid penalties from the Australian Taxation Office (ATO). SG contributions Superannuation Guarantee law requires employers to pay a minimum amount of super for an employee if they: Are between 18 and 69 years old (inclusive): Earn $450 or more (before-tax) in a calendar month, or earn $350 or more in a calendar month if an employee is under the Hospitality Industry (General) Award (HIGA); and Are under the age of 18 and work 30 hours or more in a week and earn more $450 or more (before-tax) in a calendar month; Are employed on a full-time basis, part-time or casual basis (including those who are working in Australia temporarily). What is super choice? Super Choice was introduced in 2005 to give eligible employees the ability to choose the fund into which their super contributions are paid. If your employee does not choose a fund, you must pay their super contributions into your default fund. 22 Hospitality WA If your employees are eligible for Super Choice and you don t meet your Choice Obligations, you may be penalised, so it is in your and your business interest to keep records showing: You have offered a choice of superannuation fund to eligible employees and have provided them with a standard choice form within 28 days of the commencement of their employment; After 12 months, if requested by an employee, you must provide a choice form within 28 days; You have acted on your employees choice of super fund; Contain information about your chosen employer fund, including the date that the employee nominated a fund; and The employer (default) fund meets the statutory death benefit insurance requirements. If you fail to meet your Super Choice obligations you will then be liable for the choice shortfall (limited to $500 for a notice period per employee). The choice shortfall is 25 percent of the contributions that are paid to the wrong fund and is not tax deductible. This penalty also applies if you have not given your employee a standard choice form within 28 days of the commencement of their employment. How much do you need to pay? The minimum amount you must pay is currently 9 percent of your employee s ordinary time earnings (OTE). If your employees are covered by an award or employment agreement which specifies a higher super contribution than 9 percent, you must then pay the higher amount. For more information or help on how much you need to pay for an employee under an award or agreement, visit au or call Fair Work Australia on The maximum contributions base is generally the maximum limit on the amount of SG contributions you are expected to pay for an individual employee. For employees whose OTE earnings are higher than the maximum contributions base, you can calculate SG contributions using 9 percent of ordinary time earnings or

23 Corporate??? News News the maximum contribution base. For the financial year the maximum contributions base is $168,880 a year (or $42,220 a quarter). Paying your super on time When you become a participating employer with HOSTPLUS, you can choose to pay SG contributions monthly or quarterly. However, how often you make payments may vary on whether any of your employees are covered by an award or employment agreement that requires a certain payment frequency. Payments made by the ATO SG contributions deadline below can be claimed as a tax deduction. Payment period Securing super SG contributions due 1 Jul to 30 Sep 28 Oct 28 Nov 1 Oct to 31 Dec 28 Jan 28 Feb 1 Jan to 31 Mar 28 Apr 28 May 1 Apr to 30 Jun 28 Jul 28 Aug SG statement and SG charge due The Government has launched a Protecting Worker s Entitlement package to ensure that superannuation entitlements are paid in a timely manner, and that employers and employees are given more information about their superannuation payments (including Superannuation Guarantee payments and salary sacrifice payments) Through the Securing Super reforms employees will receive: Information on their payslips about the amount of super actually paid into their account. Quarterly notifications from their super fund if regular payments cease. In addition the Government is also looking to improve the legislation as part of the Cooper Review, to extend the Director Penalty regime to cover unpaid SG contributions. As a result directors of failed companies will be directly held liable for failing to pay super as well as held liable for their company. Providing Tax File Numbers (TFNs) Once an employee provides you with a Tax File declaration formyou must pass it onto to HOSTPLUS: Within 14 days of the employee giving you this form, or When you make the first SG contribution on their behalf. The ATO may fine you to $1,100 if you re late providing an employee s TFN. Get MORE out of HOSTPLUS for you and your staff We offer a range of flexible ways to provide contribution and payment details. We are also here to serve you, providing local assistance, including worksite presentations and over-the-phone help, with a HOSTPLUS office in every state and territory. Contact the Perth team on or visit hostplus.com.au for more information. The information in this document is general in nature and does not consider any of your objectives, financial situation or needs. Before acting on this information, you should consider obtaining advice from a licensed financial adviser and consider the appropriateness of this information, having regard to your particular investment needs, objectives and financial situation. You should obtain a copy of the HOSTPLUS Product Disclosure Statement and consider the information contained in the Statement before making any decision about whether to acquire an interest in HOSTPLUS products. Issued by Host-Plus Pty Limited ABN , AFSL No , RSEL No. L , HOSTPLUS Superannuation Fund ABN , RSE No. R Hospitality WA 23

24 Corporate News New Corporate Members ezeatm Contact: Mr Todd Zani Chief Executive Officer Address: PO Box 3344 MALAGA WA 6945 Phone: Fax: Website: Corporate sponsor Ezeatm is the longest running and largest Western Australian owned and operated automatic teller machine ( ATM ) deployer. Ezeatm specialises in the installation and maintenance of automatic teller machines ( ATMs ) in small to medium enterprises in both urban and remote locations across Australia. Corporate Communication Plans GOLD Corporate MEMBEr Contact: Mr David Boyd Director Address: 12/57 Labouchere Road SOUTH PERTH WA 6151 Phone: Fax: davidb@optccp.com.au Website: Corporate Communication Plans is an Optus Business Channel Partner, marketing and delivering Optus complete portfolio of communication services for SMBs, coupled with premium customer care. Caterlink Contact: Mr Nathan Park Sales Manager Address: 26 Howe Street OSBORNE PARK WA 6017 Phone: Fax: info@caterlink.com.au Website: gold Corporate MEMBEr Founded in 1977 Caterlink has grown to be the leading provider of commercial kitchen equipment and solutions in Western Australia, having completed many of the state s largest and most complex kitchen projects. This includes the Burswood resort, the Perth Convention and Exhibition Centre, Hyatt Regency, Grand Hyatt - Bali and numerous other hospitality industries. Caterlink s strength is derived from a highly motivated and experienced team with skills across the full spectrum of commercial kitchen requirements. This includes kitchen design, equipment specification and sourcing, project coordination, installation, commissioning and training. Chubb Security Services Ltd GOLD Corporate MEMBEr Contact: Mr Barry Lloyd Business Development Officer Address: PO Box 208 NORTH PERTH WA 6906 Phone: Fax: barry.lloyd@chubb.com.au Website: Chubb Security Services are experts in cash delivery and collection, providing secure transport, cash processing, ATM services and management. We have branches in North Perth and Kalgoorlie to service your needs. Corporate Psychology and Consulting Services gold Corporate MEMBEr Contact: Ms Sam O Keefe Managing Director Address: Level 1, 384 Rokeby Road SUBIACO WA 6008 Phone: Fax: sam@cpcsaustralia.com Website: CPCS is an organisational consulting firm specialising in employee and organisational development. Services include recruitment, career management, psychological assessment, training and development, leadership development and specialist HR services. emenu Australia gold Corporate MEMBEr Contact: Mr Christiaan Wagennar General Manager Address: 91a Kew Street WELSHPOOL WA 6106 Phone: Fax: christiaan@emenuaustralia.com.au Website: A provider of self-service user experiences and business solutions through the supply of software and hardware products for the restaurant industry. Our customer-facing hardware and software systems deliver an easy,fast and engaging self-service interface that allows guests to accurately order their food. 24 Hospitality WA

25 Corporate News Jones Lang LaSalle Hotels GOLD Corporate MEMBEr Contact: Mr Aaron Desange Vice President Investment Sales Address: Level 29, Central Park St Georges Terrace PERTH WA 6000 Phone: Fax: Website: Jones Lang LaSalle Hotels, the first and leading global hotel investment services firm, provides advice relating to investment sales, valuation, asset management, strategic consulting, operator selection, industry research and project development services. One Step Beyond Worldwide (Australia) Pty Ltd GOLD Corporate MEMBEr Contact: Mr Jurgen Baumhoff CEO & Founder Address: 10 Rushton Court KARDINYA WA 6163 Phone: Website: We are a Boutique Hospitality & Tourism Consultancy with extensive national and international experience in Hotel (Accommodation and Food & Beverage) Development and Operations, offering an extensive range of services that can be used collectively as part of the bigger picture or tailored to specific projects. These services include; Asset Management/Hospitality, Food & Beverage/Restaurant Advisory, Preopening Consultancy, Hospitality Advisory, Client Representation/ Management Services, Hotel Operator Selection, E-Marketing Services/ social media and Hospitality Coaching for employees. We believe in Less is more and look forward hearing from you. Perth Installation & Maintenance Services GOLD Corporate MEMBEr Contact: Mr Wade French Manager Address: PO Box 2775 MALAGA WA 6944 Phone: Fax: wade@perthinstallation.com.au Website: Perth Installations is a diverse company with the ability to take care of most projects / odd jobs. We specialise in signage / signage maintenance (NEON& LED) / lighting maintenance / commercial maintenance / programmed maintenance / painting / graffiti removal / tree pruning / building & footpath washdowns. Statewide service and fully insured. FutureNow Creative & Leisure Industries Training Council SILVER Corporate MEMBEr Contact: Mr Mal Gammon Chief Executive Officer Address: PO Box 57 CLAREMONT WA 6910 Phone: Fax: mgammon@futurenow.org.au Website: The State Government charges FutureNow with the task of preparing workforce development strategies for the creative & leisure industries (incorporating hospitality & tourism), and advising it on critical areas of skills shortages and future training needs. FutureNow works in partnership with Government, industry leaders, registered training organisations and other stakeholders to achieve positive workforce outcomes. Exclusive Beverages BrONZE Corporate MEMBEr Contact: Mr Craig Gurney Director Address: 8 Edmonston Place KINGSLEY WA 6027 Phone: Fax: craigg@exclusivebeverages.com.au Website: Exclusive Beverages is a dynamic and innovative distributor of high quality brands including spirits, wines, ciders, beers and liquors in WA, with a world class portfolio with some of the most highly awarded and renowned brands. Luff & Barber Business & Commercial Bronze Corporate MEMBEr Contact: Mr Tim Beaver Property Consultant Address: 5/288 Amherst Road CANNING VALE WA 6155 Phone: Fax: tim@luffbarber.com.au Website: At Luff & Barber we pride ourselves on being able to make your property sale or purchase a success every time. Whether you are buying, selling, letting or renting property, or simply want to arrange a mortgage, we would be delighted to help you. After all, it s what we do best. We cover the entire property spectrum and our people are among the best in the business. Hospitality WA 25

26 Accommodation??? News News A NEW LEVEL OF LUXURY InterContinental Perth Burswood is undergoing a major renovation and facelift as part of Burswood Entertainment Complex s $350 million Modernisation Project, a development that when complete, will set a new benchmark for five-star luxury in Perth. At the heart of Burswood Entertainment Complex on the eastern banks of the Swan River, is Perth s premier five-star hotel; Intercontinental Perth Burswood. The distinctively tiered building is set amongst 100 hectares of superbly landscaped gardens and offers a wide variety of dining, entertainment and recreation facilities including 19 restaurants and bars, Western Australia s only 24 hour casino, a day spa and hair salon, and a challenging 18 hole golf course. Burswood Entertainment Complex is conveniently located only 15 minutes away from both the international and domestic airports, and only minutes from Perth CBD. Premium dining options are a feature of the Complex with a portfolio that currently includes (A)LURE Dining Room & Bar, Neil Perry s Rockpool Bar & Grill, Yu Restaurant, Modo Mio Cucina Italiana and, Nobu Perth set to open in August Originally named Burswood Resort Hotel when established in 1987, InterContinental Perth Burswood was re-named in 2003 and prides itself on providing a high level of customer service and hospitality. The property has reached the half-way mark in an extensive redesign project, 26 Hospitality WA

27 Accommodation??? News News InterContinental Perth Burswood Great Eastern Highway Burswood WA 6100 P: F: E: or scheduled for completion by mid The investment strengthens Burswood s position as a world-class integrated resort, and the $150,000 per room investment ensures the finished product is of the highest level of quality and sophistication. Interior Designer, Blainey North, has redesigned the spacious guestrooms to create a timeless feel, integrating a rich palette of materials including woven black leather and reflective wallpapers that contrast against high gloss, dark oak. The modernisation project has also delivered a major transformation of the hotel s reception area. Designed to take full advantage of views over the Swan River and Perth City skyline, the new reception area complements the hotel s existing 47 metre high glass lobby that creates a lasting impression from the moment guests arrive. The hotel showcases a distinct art deco influence through the use of black granite, mirrors and stainless steel details throughout. The next phase of the redevelopment project includes a glamorous Las Vegas style outdoor pool area, complete with private cabanas, plunge pools and butlers. The hotel s global reputation in conjunction with its prime location in the heart of Burswood Entertainment Complex makes it the hotel of choice for local, interstate and international visitors. Hospitality WA 27

28 General News Source: Getty Images Make the most out of your Pay Per View FOX SPORTS Venues provides customers with a wealth of quality Pay-Per-View (PPV) boxing and MMA events from around the world. These events give venues the opportunity to drive revenue at otherwise quieter periods. We have found that venues that do well with PPV s use relatively inexpensive and simple marketing techniques to generate awareness and interest in the event. Here are 5 tips to help make your PPV event a success. Exposure and awareness is the first key element in promoting a PPV event. It is crucial your patrons and passers-by know that you are showing the event. FOX SPORTS Venues supplies multiple glossy A1 posters that can be displayed around the venue and can also supply 16:9 ratio jpegs for internal advertising on plasma TV s and hi res A4 posters for restrooms, table talkers and for take home flyers. Utilise your staff and empower them to drive the marketing and promotion of the PPV event. Determine amongst your staff who has an interest in boxing or UFC and encourage them to take charge of promoting the event. Social media such as facebook and twitter are becoming another key area of communicating with your patrons. This free marketing tool is ideal for promoting PPV features and encouraging patrons to interact with the event. FOX SPORTS Venues can provide web ready images to promote PPV events on your website or facebook page. Creating an event atmosphere for your patrons is a great way to differentiate your venue from their lounge room. Capture the buzz of a live PPV event by encouraging patrons to come with groups of friends to cheer on the fighters. Finally if you want to maximise the value of taking PPV events, then you need to be consistent with what events you take. Patrons can become confused when venues randomly pick and choose what events to show. FOX SPORTS Venues is committed to help venues make their PPV events work as a means to drive revenue into your business. For more information about what PPV events are coming up please call your local FOX SPORTS Commercial Manager, Sandra Dangen on or visit and click on Pay-Per-View. The AHA(WA) would like to acknowledge the following Corporate Sponsors 28 Hospitality WA

29 Workplace Relations News Paid Parental Leave reminder Australia s first national, Government funded Paid Parental Leave (PPL) Scheme commenced on 1 January 2011 for all eligible employees in accordance with the Paid Parental Leave Act As of 1 July 2011, employers will be responsible for acting as the paymaster of PPL to eligible employees who have, or adopt, a child from 1 July 2011 distributing the PPL payments to employees through their payroll system. The Paid Parental Scheme: Is fully funded by the Australian Government; Applies to eligible working parents of children born or adopted on or after 1 January 2011; Is paid at the National Minimum Wage (currently $15.51 per hour); Fully funds up to 18 weeks PPL at the National Minimum Wage (currently $ per week); Can be transferred to the other parent; Can be taken at any time within the first 12 months of the birth or adoption of a child. From 1 July 2011 To make sure your business is ready to provide PPL to any eligible employees, you can register for the PPL Scheme through Business Online Services. A Business Requirement Statement has been developed to help you make the changes necessary for your role in the PPL Scheme. Employers can access all relevant PPL Scheme reference documents via or call Centrelink s Business Hotline Working entitlements. Go to the Department of Immigration and Citizenship website to ensure the worker has been approved to work in Australia. More information on these services is available at the departments website at gov.au/managing-australias-borders/compliance/ info-employers/evo-orgs.htm or by contacting the Employer s Immigration Hotline on ; Been paid in accordance with the relevant legislation; Received pay slips containing the required information; Received meal breaks in accordance with the Award (have not worked more than five hours without a break). Recent Workplace Relations Alerts AHA(WA) recently circulated four Workplace Relations Alerts that apply to Constitutional Corporations. These Alerts were pertaining to: Adult Apprentice rates of pay ( ed on 5 April 2011); The Hospitality Industry (General) Award 2010 does not provide for a specific adult apprentice rate of pay. Businesses need to review this document and consider a rate of pay based upon the information provided and their own judgment. Clerks rates of pay ( ed on 5 April 2011); Fair Work Ombudsman recently changed their advice on the interpretation of transitional arrangements for employees transitioning from the Clerks (Hotels, Motels and Clubs) Award. Apprentice rates of pay ( ed on 12 May 2011); Fair Work Ombudsmen (FWO) The AHA(WA) recently met with the State Director of FWO. At this meeting, he indicated that there would be a state campaign on the employment of foreign visa holders. Hospitality businesses who are constitutional corporations will form part of the campaign in conjunction with other industries. AHA(WA) recommends you ensure all your foreign workers have: Dispute between the AHA(WA) and Fair Work Ombudsman relating to the structure of Apprentice wage rates South Australian Hotel to be prosecuted by Fair Work Ombudsman ( ed on 12 May 2011) Prosecution launched against the operator of a South Australian hotel which allegedly underpaid five employees almost $50,000.00, as well as falsifying employee time sheet. To download a copy of these Alerts, go to Hospitality WA 29

30 Workplace??? Relations News News 2011 Wage Increases Annual Wage Review applicable to Constitutional Corporations The AHA National Office forwarded a submission to the Commonwealth Fair Work Australia on 18 March As part of national submission, AHA(WA) requested a moderate increase. ACCI requested that Fair Work Australia consider the increase of $9.50 per week. The ACTU is seeking a $28.00 per week pay increase for Award dependent workers (up to the benchmark trade person s rate) and then 4.2 percent above that (i.e. $30- $40 per week). The WA Government recommended a $15.76 increase per week. WA State Wage Case applicable to NON Constitutional Corporations AHA(WA) made a submission on the 2011 WA State Wage Case. Our recommendation was as follows: The Federal minimum wage and the State minimum wage should be on par. Currently the State wage is higher at $ The Federal minimum wage should rise from $ in order for both rates to mirror each other. Therefore, the State wage should remain the same, or alternatively, transition this difference over the next two years until the Federal minimum wage catches up. If there was to be a wage increase, consideration should be given for a 1.0 percent ($5.90) to 1.5 percent ($8.80) maximum weekly wage increase. WAGE SCHEDULES AHA(WA) forwarded updated wage schedules to all members on 1 July These are now available for download from the AHA website Change of name for the Liquor Hospitality and Miscellaneous Union (LHMU) For your information, the LHMU have adopted the business name United Voice. Reviews and Reforms Occupational Safety & Health In July 2008, the Council of Australia Governments formally committed to the harmonisation of work health and safety laws. The model Work Health and Safety Act (WHS Act) and regulations are due to commence on 1 January The WA Government is prepared to accept the vast majority of the recommendations, although it is unable to support the following recommendations: the introduction of a conciliation concept for resolution of issues; power for health and safety representatives to stop work; reverse onus of proof for discrimination issues; level of penalties; and right of entry. The AHA National Office forwarded a detailed submission to Safe Work Australia on 4 April This submission highlighted our major concerns relating to the proposed Regulations and Codes of Practices. AHA(WA) participated in numerous discussions relating to these proposals. A further opportunity will be given for public comment later this year prior to the Regulations and Codes of Practice commencing. Review of the State Industrial Relations System AHA(WA) met with the Department of Commerce on 3 May 2011 in relation to the Review of the State Industrial Relations System to provide further evidence and comments relating to our submission on the Government findings into the Amendola Review. A further written submission was also provided to the Department of Commerce. Department of Immigration AHA(WA) in conjunction with the ISA Group forwarded a submission to the Department of Immigration and Citizenship on 31 March 2011 requesting changes to the ENSOL to allow for the placement of Restaurant Managers, Food & Beverage Managers and Assistant Managers to be considered under the arrangements of a 457 visa. State Migration Plan Various options being explored to allow Working Holiday Makers to extend: From two to three years; From 6 12 months with one employer; From 30 to 40 years of age. AHA(WA) is seeking to include Perth as a regional area on same basis as Adelaide and Canberra. 30 Hospitality WA

31 BUPA is looking SIGN UP TODAY after your health! Join the AHAWA corporate health plan today to receive: A dedicated representative available for general enquiries and comparisons Substantial savings through the exclusive corporate health plans plus a further 5% discount for AHAWA members (including overseas visitors cover products) Higher set benefits on ancillary covers and certainty of costs (including gap free dental for kids when you pair a hospital and extras together) Receive One Month Free and Claim immediately on most extras when you join before May 31 st 2011* Receive a month s cover for free ~ How to Join? CALL: Sheenali Patel on Sheenali.patel@bupa.com.au CALL: Or corporate hotline on WE ALSO OFFER A RANGE OF PRODUCTS FOR 457 VISA HOLDERS Complete this form and fax to (08) or Sheenali.patel@bupa.com.au to find out more Yes! I wish to know more about AHAWA Corporate Health Plan Name: Phone Number: Current member (y/n) #up to the limits of your cover. ~For new Bupa Australia customers who take up both hospital and extras cover through their corporate health plan. Excludes overseas visitors cover. Your second month is free after your initial payment. Direct debit. Not available with any other offers and not redeemable for cash. Bupa Australia Pty Limited ABN Trading as MBF. MBFHC / 09

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