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1 The world s leading aviation IT Conference for MRO and Operations Solutions returns to the EMEA region. IT Conference - EMEA 7 th and 8 th June, Sheraton Frankfurt Hotel & Towers Conference Center, Frankfurt am Main, Germany Independent MROs Information Brochure MROs will be doing themselves an injustice not to attend this event Cathay Pacific Airways (attendee recent Asia/Pacific conference, October 2009) Lead sponsor Vendors exhibiting their software include: For further information: frankfurt@aircraft-commerce.com

Why attend as a delegate? The IT Conference EMEA returns to Frankfurt for bigger and better than before, with a who s who line up of aviation MRO IT vendors exhibiting their software (over 35!

2 Why attend as a delegate? The IT Conference EMEA returns to Frankfurt for bigger and better than before, with a who s who line up of aviation MRO IT vendors exhibiting their software (over 35!), and more workshops and airline/mro IT case studies. It is the only event in the world which addresses the strategic issues surrounding the development of technology behind improvements in maintenance costs of aircraft. The topics discussed and the software available to demo in the exhibition hall offer a one-stop solution for airlines and MROs seeking to implement or discover more about how new technology can streamline and increase their MRO efficiency as well as reduce costs dramatically. This event has become a must attend event for MROs seeking to: Install new MRO IT Systems (Fully integrated systems, ERP Platform MRO system, Digital Documentation Management systems, Cost Management solutions, Supply Chain solutions) Network with and learn from fellow airlines and MROs about common problems and how to overcome them. Learn about the latest upgrades available from the world s major vendors and how best to incorporate them into your current system. image from the IT Conference EMEA Conference Overview: The conference provides three superb opportunities: A large exhibition area allows airlines and MROs the opportunity to try out the major software and hardware IT systems from the world s leading vendors. Over 20 vendors will be exhibiting their software at Miami. See over page for a full list of vendors booked to date and the conference floor plan. A two day agenda of presentations, given by industry experts and the airline/mro IT users themselves, discuss the latest trends and innovations in this rapidly developing sector of the industry. See pages 4 and 5 for a full list of the presentation titles. Network with your peers (IT, MRO and Operations personnel) from other airlines and MROs from across the Americas region. Learn from their experiences and recommendations. For more information, please contact Stephen or Leo: Stephen Keeble: stephen@aircraft-commerce.com Leo Kembery: lk@aircraft-commerce.com Very interesting event, focusing on just the topics we are planning for right now Finnair (Attendee EMEA Conference, June 2009)

IT Conference AMERICAS 23 rd & 24 th March, Hilton Miami Downtown Hotel, Miami, USA e-mail: miami@aircraft-commerce.

3 IT Conference AMERICAS 23 rd & 24 th March, Hilton Miami Downtown Hotel, Miami, USA call: Live Software Demonstrations: Extended breaks during the presentation programme (including a two hour cocktail reception) allows airlines and MROs the opportunity to browse the extensive exhibition area. It provides the ideal opportunity to: Try out all the major MRO system solutions from with world s leading vendors to help decide which systems are most suitable for your company Try out all the latest upgrades and add-ons to complement your current systems Speak with the vendors about problems you may be having with your current system and discuss the best solutions E1 E2 E3 E4 E5 Refreshment Buffet Station E6 MRO Software available to Demo includes: Fully integrated MRO Solutions Supply Chain Solutions Software Digital Documentation Management Solutions MRO solutions linked to Enterprise Wide Software (ERP etc) Full Scanning Services for paperless solutions E19 E10 Conference Hall E9 E8 E11 E12 E13 E14 E15 E16 E17 E18 E20 E21 E22 E23 E24 E7 E25 E29 E28 E27 E26 E30 E31 E32 E33 Registration Desk E34 E35 E36 Internet Station Vendors Very good for networking; very informative; very good to get in touch with potential vendors, Air Berlin (attendee EMEA Conference, June 2009) For further information: frankfurt@aircraft-commerce.com

4 IT Conference AMERICAS 23 rd & 24 th March, Hilton Miami Downtown Hotel, Miami, USA call: Conference Agenda of Presentations The conference agenda is divided into MRO IT topics on day one with the Operations IT topics on day two. The workshops run in an opposite format so the Operations IT workshops are on day one with the MRO IT themed workshops on day two. They will be held in conjunction to the main agenda and are situated in the meeting area in the foyer outside the main conference hall. Places are limited to 40 per workshop so book early to avoid disappointment. Speakers Include: AAR Corp, Airbus, Boeing, Etihad Airways, KLM Royal Dutch Airlines, Lufthansa, Saudi Airlines, SAKS Consulting, TAP Maintenance & Engineering, Turkish Technic, Air Malta, FL Technics, DAY ONE - Monday 7 th June 8:00 am SOFTWARE DEMOS REFRESHMENTS AND REGISTRATION Ops Workshop 1 8:55 am 9:00 am Operations Workshop 1 9:30am to 10:30am CHAIRMAN S OPENING REMARKS Abdel Aziz Fadel, Chairman, Egyptair Maintenance & Engineering Keynote presentation: The rights and wrongs of enterprise wide MRO Implementations Sharhabeel Lone, Partner Global Business Strategy, SAKS Consulting An EFB (Electronic Flight Bag) Masterclass * How to justify an EFB solution to senior management and present a business case. * Selecting a level of capability for your airline. * The impact of EFB on business processes. * Implementation and application of the Connected Aircraft EFB architecture. Hosted by 9:30 am 10:00 am MRO Case Study: Turkish Technic s Application of Sensor Networks in Aircraft MRO. How to use the system for: tool box, equipment and technician location and availability monitoring, how sensor data can be used to optimise assignment of available resources. Dr Orkun Hasekioglu, CIO, Turkish Technic MRO Case Study: The successful joint venture between TAP Maintenance & Engineering and Airbus to deliver an RFID in the Engine Workshop and the benefits gained from the system. Fernando Matos, Director IT, TAP Maintenance & Engineering Paul-Antoine Calandreau, Flyable RFID Project Manager, Airbus 10:30 am SOFTWARE DEMOS - REFRESHMENT BREAK am Airline/OEM Case Study: working closely with your OEM. The success of the Saudi Airlines and Boeing IT Infrastructure Solution. Robert J. Rencher, Senior Systems Engineer, Boeing Ali Elansary, Project Manager Automation, Saudi Airlines For further information: frankfurt@aircraft-commerce.com

IT Conference - EMEA 7 th & 8 th June, Sheraton Frankfurt Hotel & Towers, Frankfurt am Main, Germany e-mail: frankfurt@aircraft-commerce.

5 IT Conference - EMEA 7 th & 8 th June, Sheraton Frankfurt Hotel & Towers, Frankfurt am Main, Germany frankfurt@aircraft-commerce.com call: Conference Agenda of Presentations DAY ONE - Monday 7 th June - Continued Ops Workshop 2 Operations Workshop 2 11:30am to 12:30am 12:00 pm : A European Emissions Trading Scheme (ETS) and IT System Masterclass * An overview of the ETS - how it has impacted airlines - all your queries answered. * The timelines and key issues going forwards with the scheme. * How important are IT systems in complying with the regulations. * A full review of the IT systems available on the market Hosted by Airline Case Study: How new technology can optimise supply chain management. Harm Ploeger, Project Manager Component Trading, KLM Royal Dutch Airlines 12:30 pm SOFTWARE DEMOS - LUNCH Ops Workshop 3 2:00 pm Operations Workshop 3 2:00pm to 3:00pm 2:30 pm Will Paperless become a reality in a modern MRO facility? Ray Olds, Business Development Director, Cambridge Online Systems Ltd. A Flight Planning Masterclass * The benefits of Flight Planning software, including: Fuel Savings & Better Time Management. * A review of the systems available and the pros and cons of these systems. * How to interface and incororate other software packages, such as Crew Scheduling, Weather Monitors and Load Control and the benefits these can bring. * Implementation: Best Practice techniques and some common problems to avoid and overcome. * Ongoing managment of the system - troubleshooting and ensuring smooth operation. Airline Case Study: Automating Line and Hangar Maintenance - New tool for Mechanic Efficiencies. David Hopkins, Managing Director ITS, American Airlines Dinakara Nagalla, President & CEO, EmpowerMX 3:00 pm SOFTWARE DEMOS - REFRESHMENT BREAK 4:00 pm Leveraging a best of breed IT solution to expand the MRO business model. Deimante Lankelyte, Project Manager, FL Technics For further information: frankfurt@aircraft-commerce.com

6 IT Conference - EMEA 7 th & 8 th June, Sheraton Frankfurt Hotel & Towers, Frankfurt am Main, Germany frankfurt@aircraft-commerce.com call: Conference Agenda of Presentations DAY ONE - Monday 7 th June - Continued Ops Workshop 4 Operations Workshop 4 4:00pm to 5:00pm Operation Distruption Management Masterclass * How to empower airlines to better manage off schedule operations, and crew disruptions. * How to enable airlines to better handle disrupted customers. * How to preserve customer loyalty and maximise revenue retention. * How to efficiently rebook disrupted passengers based on defined company policies while minimizing associated costs. * How to reduce additional recovery expenses, and minimize lost operating revenue. * How to minimize the impact of schedule disruptions on crew, passenger and maintenance scheduling Hosted by 4:30 pm 5:00 pm pm MRO Case Study: How improved transaction visibility can create mutual efficiency for the MRO and the customer Kevin Larson, CIO, AAR Corp Using IT to Collaborate in maximising your Asset Utilisation and reducing your DMC (Direct Maintenance Costs) Jacques Beauchesne, Partner, 2moro COCKTAIL RECEPTION & LIVE SOFTWARE DEMONSTRATIONS Cocktail ReceptionSponsored by: For further information: frankfurt@aircraft-commerce.com

MRO Workshop 1 9:30am to 10:30am 9:30 am 10:00 am Airline Case Study: The benefits of improved quality of Flight Data and Norwegian s development of their own software system to monitor the data.

7 IT Conference - EMEA 7 th & 8 th June, Sheraton Frankfurt Hotel & Towers, Frankfurt am Main, Germany frankfurt@aircraft-commerce.com call: Conference Agenda of Presentations MRO Workshop 1 MRO Workshop 2 DAY TWO - Tuesday 8 th June 8:00 am SOFTWARE DEMOS REFRESHMENTS AND REGISTRATION 8:55 am CHAIRMAN S OPENING REMARKS 9:00 am MRO Workshop 1 9:30am to 10:30am 9:30 am 10:00 am Airline Case Study: The benefits of improved quality of Flight Data and Norwegian s development of their own software system to monitor the data. John Christian Paulshus, Head of Business Development Operational IT Solutions, Norwegian : An MRO IT Implementation Masterclass: From contracting, to ensuring it is on time, on budget, on plan * Successful contract negotiation and SLAs. * Key to Managing your vendor/si. * Understanding the touch points of a successful delivery plan. * Delivering ROI. Hosted by Airline Case Study: An airline s experience of selecting and implementing an EFB solution and the benefits of the system. Juergen Glaeser, Product Manager, T&A Systeme A connected aircraft architecture: Justifying an Electronic Flight Bag solution. Bud Sittig, President, Flight Guidance LLC 10:30 am SOFTWARE DEMOS - REFRESHMENT BREAK 11:30 am MRO Workshop 2 11:30am to 12:30am Airline Case Study: How airlines cut costs with better planning and fuel management, connected with EFBs. Siow Litingtung, Fuel Conservation Manager, easyjet : An Enterprise Wide Platform MRO System Masterclass * Uncovering & understanding the root issues and constraints of existing legacy MRO IT systems. * Reviewing & assessing industry trends for providing solutions. * Discussing best-practice methodologies for guaging the true needs of the business and technical implementation. * Analyzing best-practice replacement and migration strategies with respect to integration, customization and take into production. * Identifying and prioritizing the key business benefits and potential risks that have the strongest influence on the business case Hosted by 12:00 pm Airline Case Study: Optimisation of Flight Management - New systems for managing Flight planning and Flight Tracking and inerfacing with CFMU (Central Flow Management Unit) Michael Brandes, Managing Director Europe, Sabre Airline Solutions Speaker TBC, Lufthansa For further information: frankfurt@aircraft-commerce.com

8 IT Conference AMERICAS Sheraton Frankfurt Hotel & Towers, Frankfurt am Main, Germany call: Conference Agenda of Presentations DAY TWO - Tuesday 8 th June - Continued 12:30 pm SOFTWARE DEMOS - LUNCH 2:00 pm 2:30 pm Airline Case Study: Operations Cost Management and automation in the Aviation Industry. How new technology can streamline your finance managementto increase efficiency and save costs. Sam Issac, Operations Finance Manager, Etihad Airways How to achieve successful and optimum one-chain IT integration between the airline s main Flight Planning System with its CrewBriefing/EFB solutions in the cockpit and the scheduling/crew/load/ maintenance system solutions used on the ground. Per Jensen, Managing Director & Company Founder, Air Support 3:00 pm SOFTWARE DEMOS - REFRESHMENT BREAK 4:00 pm 4:30 pm The advantages of data link in improving operational efficiency: how to connect aircraft into the airline s business systems and enable more efficient end-to-end processes. Arfon Rees, Principal Program Manager, Rockwell Collins The benefits of airlines sharing operational data to provide a performance metric Mechanical Scheduled Perfomance (MSP). Frank Noechel, Program Manager Fleet Reliability Monitoring, Lufthansa Technik AG 5:00 pm CLOSE OF CONFERENCE For further information: frankfurt@aircraft-commerce.com

9 IT Conference AMERICAS 23 rd & 24 th March, Hilton Miami Downtown Hotel, Miami, USA call: Independent MRO Delegate Booking Form: As IT users Aircraft Commerce is pleased to make available a number of half price VIP delegate places for executives from independent MRO providers from across the EMEA region. There are only a limited number of these discounted VIP delegate places available so please book your delegate place(s) as soon as you can to guarantee you receive your discounted rates. Discounts are available if you wish to attend for just one day. Contact us on the contact details below for more information. VIP DELEGATE No. of VIP delegates: Aircraft Commerce has reserved a block of rooms at the Frankfurt Hotel & Towers, Conference Center at a reduced rate. Please visit conferences/frankfurt_/hotel_booking.asp for more information I wish to register: independent MRO delegate rate : Total : STANDARD Once the VIP delegate places have all been taken, the indepenant delegate rate will revert I wish to register: to the standard rate. VIP Independent MRO Delegate airline places delegate are rate : No. of delegates: available - register your delegate place(s) using the above option Total $: Your Details: Name: Company Name: Tel No: Job Title: address: Signature: Delegate 2: Name: Job Title: address: Method of Payment: Invoice me / Bank transfer Please find cheque enclosed (make payable to: Nimrod Publications) Please debit my credit card (Credit cards will be debited to Nimrod Publications) Cardholder s Name Card No. Expiry date Alternate billing address: Please return by fax to: Or frankfurt@aircraft-commerce.com Or Call: For our cancellation and refund policy please view our terms and conditions at: By registering your delegate place(s) using this form you adhere to these terms and conditions.

10 Testimonials from the 2009 Airline & Aerospace MRO & Operations IT Conferences An exceptionally good event. For those of us who has selected and implemented it has been very good to network, exchange ideas on what is happening in the industry. For MROs who have not selected their ERP, the conference captures all the guidance points for implementing an ERP. They will be doing themselves an injustice if they do not attend. Cathay Pacific Airways I must congratulate you on a very well organised event. The presentations and demonstrations, as always, were informative and of a high standard and quality. The event allowed us the opportunity to network with other airlines that are also in the market for new software solutions South African Airways Perfect platform for our IT needs this year! XL Airways Germany Very interesting event, focusing on just the topics we are planning for right now Finnair We made some very interesting contacts with different vendors Eurowings Very good for networking; very informative; very good to get in contact with potential vendors Air Berlin Was one of the better conferences we attended this year. Was useful as we are in preliminary search mode for systems (maintenance) and information on EFBs Farnair Switzerland AG We had a good opportunity to meet and talk with all vendors to get a better understanding of their products Orient Thai Airlines As a new MRO to find a good solution for IT software. The conference was very useful for us to see all the major vendors in the same place and to compare them Mahan Air

Companies exhibiting in 2009:

Companies exhibiting in 2009: The 2008 conference was very useful as we are searching for an MRO system and for information on EFBs. Perry Ryznar, Farnair Switzerland AG 08 th & 09 th June, Sheraton Frankfurt Hotel & Towers Conference