Emergency Sheltering Developing A Plan For Success

Size: px

Start display at page:

Download "Emergency Sheltering Developing A Plan For Success"

Morgan Jordan
6 years ago
Views:

2017 NFPA Cnference & Exp Emergency Sheltering Develping A Plan Fr Success Lieutenant Brandn Murray Captain Eric Jnes San Antni Fire Department Shelter Management Team San Antni Characteristics

1 2017 NFPA Cnference & Exp Emergency Sheltering Develping A Plan Fr Success Lieutenant Brandn Murray Captain Eric Jnes San Antni Fire Department Shelter Management Team San Antni Characteristics Seventh mst ppulus city in the natin Apprximately 1.4 millin ppulatin Cvers 465 square miles Fire Department cnsists f 51 Statins 2 Reginal Hazmat Teams 2 Heavy Rescue Teams 2 MSOU Teams 1 ARFF statin n grunds f San Antni Internatinal Airprt Abut 1600 unifrmed persnnel San Antni Characteristics (cnt d) San Antni is a hub during evacuatins Evacuatin rutes lead t San Antni San Antni far enugh frm castline t nt be hit by hurricane frce winds San Antni is the first respnder hub fr hurricanes alng suthern castline 1

2 Shelter Histry Began with Hurricane Katrina in 2005 General ppulatin shelter city fr Texas castline Have capacity t shelter upwards f 15,000 evacuees San Antni is a hub fr first respnders Shelters abut 1000 first respnders (bus drivers, ambulance persnnel, Task Frce persnnel, etc.) Staging fr ambulances, buses, task frce teams Been activated fr every Hurricane since Katrina 2005 Rita 2005 Dean 2007 Dlly, Eduard, Gustav, Ike 2008 Alex 2010 Current Training/Presentatins Texas A@M Engineering Extensin Service (TEEX) Currently teaching sheltering curses acrss the state f Texas Sit n cmmittee t frm Texas Mass Sheltering Plan Presentatins n Shelter Planning/Management Regin 20 Educatin Service Center (San Antni) City f Galvestn Fire Department/Emergency Management TEMC (Texas Emergency Management Cnference) Castal Bend Cnference NFPA Cnference (3 years running) Current Training/Presentatins (cnt d) IAFF (Internatinal Assciatin f Firefighters) Participating with the NFPA 1616 Cmmittee fr Sheltering Giving infrmatin t help develp the NFPA Mass Evacuatin and Sheltering Standard General ppulatin, first respnder, and FNSS Sheltering Plan frmed and used in San Antni has been recgnized acrss the State f Texas and natinally (NFPA) as a mdel t fllw 2

Initial Plan Framewrk fr Plan Key Players Activatin Prcess 120 Hur Timeline Sheltering Plan fr general ppulatin, pets, and FNSS Dembilizatin/Repatriatin Plan Key Players Psitins t be filled in EOC

3 Initial Plan Framewrk fr Plan Key Players Activatin Prcess 120 Hur Timeline Sheltering Plan fr general ppulatin, pets, and FNSS Dembilizatin/Repatriatin Plan Key Players Psitins t be filled in EOC Incident Cmmander Sectin Chiefs NGO Representatives Sheltering Persnnel Managers/Assistant Managers Shelter Wrkers NGO Wrkers Vlunteers Red Crss, VOAD, Private Sectr City, Cunty, State, And Federal Persnnel 3

4 Key Players (cnt d) Lcal law enfrcement City Plice Department Cunty Sheriff Department Private security Schl Prperty Schl District law enfrcement Cmbine with lcal law enfrcement Public Health Department Red Crss, VOAD Public Wrks, Public Utilities, Public Transprtatin Private Sectr, NGOs Regin 20 - Schl Districts Fire Department (City and Vlunteer) ICS/IMS Psitins City, Cunty, State, And Federal Persnnel Key Players (cnt d) Mst imprtant aspects f the key players are: Capabilities/Abilities Willingness t cperate Investment t the plan It is very imprtant t make sure that any key player has decisin making ability fr his/her rganizatin Sheltering Persnnel Shelter Manager (Shelter Task Frce Leader) Assistant Managers (Asst. Shelter Task Frce Leader) General Staff Lcal firefighters Trained in ICS, Basic EMT, state certified, backgrund checked Law enfrcement Lcal law enfrcement Private security cmpany Public Health Department Red Crss, VOAD Public Wrks, Public Utilities, Public Transprtatin Private Sectr, NGOs 4

5 Shelter Task Frce Leader Manager Assistant Shelter Task Frce Leader Assistant Manager Law Medical Shelter Supprt (American Red Crss) Shelter Wrkers Shelter Security Private Security ALS-SAFD Metr Health Staff Mental Health Fd Drms Shelter Registry VOAD Children s Needs Shelter Organizatin(cnt d) Organizatinal chart shws flw f infrmatin shws flw f respnsibility gives a chain f cmmand style structure Activatin Prcess Establish an activatin prcedure fr key persnnel in yur jurisdictin Establish timeline fr pick up f necessities and arrival at shelter Specifics n wh t speak t and materials t receive Infrmatin n wrk schedules/pay perids and sign in prcedures 5

6 Activatin Prcess (cnt d) Establish a Shelter Manager/Assistant Manager activatin prcedure fr yur jurisdictin Check in at EOC with Shelter Branch Directr Pick-up Radi s, cell phne & charger, laptp, air card and any special instructins r infrmatin frm Shelter Branch Directr (fr San Antni pick up push pack keys) Receive shelter lcatin assignment Receive and review IAP Activatin Prcess(cnt d) Establish a Shelter Manager/Assistant Manager activatin prcedure fr yur jurisdictin (cnt d) Prepare fr arrival f guests Open building, 360 degree walk arund, make site plan and flr plan Clean, set up cts, rder supplies, etc. Begin develping list f cntacts fr facility (shelter) Delivery f initial supplies (San Antni uses Push Packs) Activatin Prcess (cnt d) Lack f an established activatin prcess will start the incident ff in a negative way and make recvery effrts extremely difficult 6

7 120 Hur Timeline 120 hur timeline Hurricane specific Length f timeline accunts fr advisry, alert, and activatin times Mst advance warning yu will receive Often nt prvided 120 hurs ntice D things in cmpressed time frame Hurricane Watch has landfall within 36 hurs Hurricane Warning has landfall within 24 hurs Cne f prbability/uncertainty Average tracking times are at 24, 48, 72, 96, and 120 hurs 120 Hur Timeline (cnt d) Outline capabilities Prvides basic list f capabilities fr respnse alng with entity prviding the functin/task Crdinate functins t supprt hurricane preparedness Prvide framewrk fr stakehlders and thse entities invlved in respnse Helps t eliminate redundancy Outline respnse activities Prvides time frame fr respnse activities/prcedures List f respnse activities alng with timeline Helps act as prmpt fr functins/task that need t be dne 120 Hur Timeline (cnt d) Prvide infrmatin t lcal, reginal, and federal decisin makers abut the states planned respnse Prvide time phased respnsibilities fr the key stakehlders Checklist t prvide specific timing fr tasks Keeps respnse plan in mtin 7

8 120 Hur Timeline (cnt d) Phase 1: Pre-Deplyed Assets, H-120 t H-96 ARCC request written tasking frm the State Operatins Center fr activities Fd Bank ntified f pssible shipments f fd supplies frm FEMA r SOC Base Camp preparatins made fr respnders WebEOC Activated Lcatins fr medical, schl, and shelters ntified f pssible activatin. Shelter branch fficially activated and branch chiefs ntified t begin making preparatins 120 Hur Timeline (cnt d) Mnitr Trpical Depressin nce ntified f a pssible threat COMMAND PRE Cnfirm all required equipment fr Cmmand Pst and Receptin is in wrking COMMAND PRE cnditin r available Update staff as the strm develps r is dwngraded PLANS PRE Track and prject the strm path using Hurrevac PLANS PRE Cmplete MOUs with hst shelters and shelter partners fr invlved Shelter PRE Cunties Branch Establish MOU with medical supply surce Shelter PRE Branch Create signage kits fr each shelter Shelter Branch PRE Review fd service plan fr shelters Shelter Branch PRE Wrk with medical staffing unit t establish medical staffing plans Shelter Branch PRE Cnfirm prcedures fr btaining and delivering f fd fr the EOC and emergency Red Crss PRE wrkers staff Identify shifts and shift change prtcls Red Crss PRE Meet and crdinate with lcal Amateur Radi clubs Red Crss PRE Prcure ffice supplies and equipment Red Crss PRE 120 Hur Timeline (cnt d) Phase 2: Evacuatin and Sheltering Operatins, H- 96 t H+24 SOC ntificatin t prepare fr sheltering in San Antni Activate Receptin Center and Pet areas Activate Medical and Mega Shelter Branches Crdinate shelter capacities Full Base Camp peratins fr respnders 8

9 120 Hur Timeline (cnt d) Phase 3: Re-Entry/Reppulatin, H+24 t H+48 Begin re-entry prcess t impact areas Reentry/reppulatin will be crdinated with the State plan Establish Bus Operatins Branch t crdinate lading, departure and arrival f buses t impact areas Dembilizatin f Shelter Operatins Begin reclaiming supprt materials Cntinue Base Camp peratins 120 Hur Timeline (cnt d) Phase 4: Dembilizatin, H+48 t H+?? Full Dembilizatin f Operatins Re-Establish Asset Check-In peratins Receive and Dembilize respnse assets Assure all required dcumentatin cmpleted fr reimbursement Dembilize ARCC Cmmand and General Staff Sheltering Plan Partner meetings and training Facilities Acquisitin Initial Supplies Pet Sheltering FNSS Plan Receptin Pint Dembilizatin/Repatriatin Plan 9

10 Sheltering Plan (cnt d) Sheltering is a year rund event Facilities acquisitin in the ffseasn Training classes Keeping up with natinal standards cntinually update plan Meet with partner agencies, ther entities, and ther management sectins t keep plan up t date (make sure everyne is n the same page) Sheltering Plan (cnt d) January Organizatinal meeting, First respnder shelter visit and cntract renewal February Review and update all aspects f shelter plan and FNSS plan March Preparatin fr shelter manager class April Review and update facilities list, start facility surveys, RLO meeting May Manager class, Partners in sheltering meeting June Final preparatin June Nvember Hurricane Seasn December Clseut, seasn review and analysis, inventry push packs Sheltering Plan (cnt d) Shelter Manager Training Curse Given t all ptential managers and assistant managers Cnsists f a ne day training that includes classrm, scenari at an actual shelter site and certificate f cmpletin Since Hurricane Katrina apprximately 400 fire and plice persnnel have attended this training curse in San Antni Psitin Task Bk Shelter Manager Psitin Task Bk Credentialing f ur managers Helps t maintain rster f individuals wh have been trained and cntinue t train 10

11 Sheltering Plan (cnt d) ICS/IMS Curses Lcal training with partners Texas Frest Service training EOC meetings and training Meet with partnering agencies every year Facilities - Acquisitin Cntact with lcal realtrs Facility Survey Teams Initial survey Shelter Operatins Team Cmprehensive survey Bring in ther agencies/partners fr cmprehensive survey Lcal ADA agencies, Public Wrks and Utilities, Health Services, Water systems, Lcal Pet Agencies Cntinual mnitring f availability Lease terms Building availability Facilities Acquisitin (cnt d) Cnsider accessibility t: Highways Public Transprtatin Shpping Medical facilities Pet shelter Receptin Neighbrhds (t clse?) Schls (t clse?) 11

Cmprehensive Survey Team in actin: Gen-Pp Shelter Management Pet Shelter Managers Lcal Disability Access Office Team Lcal Public Wrks

Facilities Binder (cnt d) Inventry Sheets Track received inventry t help with dembilizatin Cntact List VERY IMPORTANT Tracks phne

ntes abut facility Health and Sanitary FNSS/Child Friendly Ntes Varius frms and ntes t help manager Initial Supplies Initial push f

12 Cmprehensive Survey Team in actin: Gen-Pp Shelter Management Pet Shelter Managers Lcal Disability Access Office Team Lcal Public Wrks Shelter Management Team Realtr Lcal Health Department etc. Facilities Binder (cnt d) Inventry Sheets Track received inventry t help with dembilizatin Cntact List VERY IMPORTANT Tracks phne numbers fr all persnnel wh deliver services r have infrmatin n facility Facility Evaluatins Any knwn issues with facility and general ntes abut facility Health and Sanitary FNSS/Child Friendly Ntes Varius frms and ntes t help manager Initial Supplies Initial push f small amunt f supplies t ensure the shelter can be pened and survive the first 24 hurs Includes ffice style supplies t pen shelter Gives the shelter manager sme supplies t get up and running and make first 24 hurs nt as hard 12

Push Pack Idea frmed in San Antni shelter rganizatin Inventry in push pack cntinually being updated thrugh training and real wrld activatins San Antni Fd Bank helps with sme supplies by rtating gds t

13 Push Pack Idea frmed in San Antni shelter rganizatin Inventry in push pack cntinually being updated thrugh training and real wrld activatins San Antni Fd Bank helps with sme supplies by rtating gds t make sure perishables get used befre spiling Prvides fr quick access t essential items Cllabratin f Shelter team, Lgistics, and Warehuse Push Pack (cnt d) Pallets specifically fr pening shelter Pre stcked and ready t be deplyed Cntain essentials t pen shelter prir t rdering Three(3) pallets and ne (1) Greenlee Strage cntainer per Push Pack Ten (10) push packs in warehuse Push Pack (cnt d) 13

Cnsideratins Service pets vs. cmpanin pets Central pet shelter vs.

14 Push Pack (cnt d) Pet Shelters Pet Shelters (cnt d) Prviding fr pet sheltering must be included in the lcal jurisdictins sheltering plan Can be handled within yur agency r crdinated thrugh a partnering agency crdinatin/cllabratin with lcal Animal Care Services Cnsideratins Service pets vs. cmpanin pets Central pet shelter vs. c-lcated shelter Crdinate and pre-plan with lcal pet care agencies Develp tracking system t link pets with wners Develp plan fr transprt f pets Develp plan fr transprt and access fr wners t pets 14

15 Pet Shelters (cnt d) The revised regulatins (2013) specify that: "the prvisin f emtinal supprt, well-being, cmfrt, r cmpaninship d nt cnstitute wrk r tasks fr the purpses f this definitin "Thus, trained dgs are the nly species f animal that may qualify as service animals under the ADA and emtinal supprt animals are expressly precluded frm qualifying as service animals under the ADA FNSS Planning What is FNSS? Functinal Needs Supprt Services Services that enable individuals t maintain their independence in a general ppulatin shelter What d yu need t prvide? Mechanisms and plans t help ensure that functinal needs individuals have access t services and items available FNSS Planning (cnt d) Assistance with daily activities such as: Eating Taking meds Dressing Transfer t and frm wheelchair r ther mbility aid Walking Bathing Tileting Cmmunicatin 15

16 FNSS Planning (cnt d) Pssible Plans and Mechanisms: Cmmunicatin Assistance Services Deaf, blind, freign languages fr example Durable Medical Equipment, Cnsumable Medical Supplies Persnal Assistance Services (PAS) Access t medicatins (refrigeratin f medicatins) Apprpriate sleeping accmmdatins and equipment Available fd and beverage fr thse with dietary restrictins Transprtatin access Wheelchair accessible vehicles, equipment transprt Service animal supplies Fd, water, sleep area near individual FNSS Planning (cnt d) General set up ratis: 1 Prta-pttie fr every 50 guests 1 prtable sink (minimum 4 head) fr every 25 prtaptties 1 shwer fr every 50 guests 5% f ttal number shuld be handicap/functinal needs accessible FNSS Planning (cnt d) It is very imprtant t understand that reasnable accmmdatins will be made early n while mre sustaining slutins t any cncerns are being addressed 16

17 FNSS References FEMA Guidance n Planning fr Integratin f Functinal Needs Supprt Services in General Ppulatin Shelters State f Texas Functinal Needs Supprt Services Tlkit SSTlkit.pdf NOTE: Bth resurces cntain a wealth f infrmatin t enable yu t better prepare fr sheltering thse entrusted t yur care Receptin Plan Main Bus Receptin Pint f entry fr all buses and any ther displaced guests Staffed by SAPD, SAFD Receptin Team, and MetrHealth Functin t triage guests and check n registratin status f guests SAFD persnnel and Metr Health will triage patients 1. Alert EOC t number f guests arriving and any knwn functinal needs r issues EOC states which shelter t send them 2. Alert shelter site f number f guests they are sending and any knwn functinal needs r issues Dembilizatin Plan Inventry sheets keep updated tracking f all necessary items t be dembilized Cnsumable vs. nn cnsumable Repatriatin plan shuld be ging n cncurrently with dembilizatin (fr shelters) Dembilizatin will be difficult withut inventry sheets (up t date) and repatriatin plan 17

18 Lessns Learned All agencies must be invlved in planning phase Prmtes buy in f the plan Gives everyne a vice Cmmunicatin prir t incidents is the key Cntinual assessment f the plan Train, train, train Cntact Infrmatin Eric Jnes Captain San Antni Fire Department Eric.jnes@sanantni.gv Brandn Murray Lieutenant San Antni Fire Department Brandn.murray@sanantni.gv 2017 NFPA Cnference & Exp CEUs: T receive CEUs fr this sessin, scan yur badge at the back f the rm befre leaving Evaluatin: Cmplete a sessin evaluatin n the mbile app. (Search app stre fr NFPA 2017 C&E. ) Handuts: Handuts will be available via the mbile app and at nfpa.rg/cnference Recrdings: Audi recrdings f all sessins will be available free f charge via NFPA Xchange. 18

DOT 3 Hour Rule GoJet SOC Master Plan

DOT 3 Hour Rule GoJet SOC Master Plan DOT 3 Hur Rule GJet SOC Master Plan Backgrund The Department f Transprtatin s (DOT) rule establishes a hard time limit f three hurs after which airlines must allw passengers t deplane. While the rule applies