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1 Page 1 of 6 Annual Conference Summary Invitation Fees Conference Program & Agenda Attendees Thursday Morning Workshop & Exhibitors and Sponsors Resort Reservations, FAQs, Maps & More Resort Reservations Boyne Mountain Resort Boyne Mountain is offering a variety of options to make your stay during the conference enjoyable and affordable. Click on the link below for room options, pricing and availability. Resort Online Reservations Room rates are guaranteed at the conference rate until October 4, Reservations received after this date will be taken on a space available basis at the current room rates. A valid credit card is required at the time of booking to secure reservation. First night's room rate, plus taxes and resort fee is charged at the time of the booking. Boyne accepts Visa, MasterCard, American Express and Discover. Boyne does not accept debit cards or check cards. Cancellation/Refund Policy: Cancellations outside of 7 days will be refunded the deposit, minus a $10 processing fee. Cancellations inside of 7 days in are not refundable. Guests staying in the Mountain Grand Lodge enjoy complimentary access to both the strength/cardio fitness room and indoor/outdoor pool from 6:00 am to 10:00 pm. Hotel room key provides access to the facilities. Guests staying at the Clock Tower Lodge or the Edelweiss Lodge enjoy complimentary access to the smaller fitness room and outdoor pool at the Clock Tower Lodge. These guests do not have complimentary access to the Mountain Grand amenities. Resort is non-smoking. Resort and Conference FAQs

2 Page 2 of 6 RESORT Q: Where do I check-in and check-out of the resort? A: All conference guests check-in and check-out at the Mountain Grand Lodge Front Desk. Q: What time is check-in? A: Clock Tower Lodge and Edelweiss Lodge check-in is 5:00 pm. Mountain Grand Lodge check-in is 6:00 pm. Q: What time is check-out? A: Clock Tower Lodge and Edelweiss Lodge check-out is 1:00 pm. Mountain Grand Lodge check-out is 1:00 pm. Q: Why is check-in so late? A: Some units at Boyne Mountain Resort are privately owned and by contract owners have the option of late check-out. Q. Can early check-in be requested? A. Yes, conference guests can request early check-in, but unfortunately it cannot be guaranteed by the resort. Q: Is wireless Internet access available? A: Guests can enjoy complimentary high-speed wireless connection in most common areas and most hotel rooms. Q: What is there to do at the resort? A: Lots! See for yourself. Q: Should I bring my family with me to the conference? A: Boyne Mountain Resort is family friendly. See for yourself. Q: Will the Avalanche Bay Waterpark be open during the conference? A: The waterpark will be closed on November 4th, but will be open: November 5th: 4-8 pm ($19) November 6th and 7th: 9 am -10 pm ($25) - MACRAO members will receive a $5.00 coupon off full-day admission bringing cost to $20; 4-8 pm ($19) Q: How do I schedule a Solace Spa appointment? A: Call to make a reservation or to obtain more information. Ask for Amanda Merritt and mention "MACRAO" at the time of scheduling your appointment to receive your exclusive MACRAO Solace Spa discount. Q: Is there an additional charge to use the fitness facilities? A: Guests staying in the Mountain Grand Lodge enjoy complimentary access to both the strength/cardio fitness room and indoor/outdoor pool from 6:00 am to 10:00 pm. Hotel room key provides access to the facilities. Guests staying at the Clock Tower Lodge or the Edelweiss Lodge enjoy complimentary access to the smaller fitness room and outdoor pool at the Clock Tower Lodge. These guests do not have complimentary access to the Mountain Grand amenities. Q: Is there a charge for parking? A: No, ample parking is available free of charge. Q: Do I have to stay at the Boyne Mountain Resort? A: Conference attendees are not required, but encouraged, to stay at the Boyne Mountain Resort. MACRAO has contracted with the resort to provide the most reasonable rates in the area. In addition, it is the most convenient and accessible resort to all conference activities. Q: I plan to arrive Tuesday evening so I can attend the Pre-Conference Workshop. Will conference room rates apply? A: Conference room rates are also applicable Tuesday, November 3, 2009.

3 Page 3 of 6 CONFERENCE Q: How do I pay my conference registration fees? A: Registration fees can be paid online using a credit card when you register. If you prefer to pay by check, register online and send your check to: Pete Lacey, MACRAO Treasurer 323 Erie Street PO Box 5015 Port Huron, MI Phone: placey@sc4.edu Please make check payable to MACRAO and include a copy of your registration confirmation with the check. Q: Where do conference attendees, speakers and vendors check-in? A: Conference check-in is at the Conference Registration/Hospitality Station located in the West Lobby of the Civic Center. Hours Tuesday, November 3, 2009 (5:00 pm - 7:00 pm) Wednesday, November 4, 2009 (7:00 am - 8:00 am) Thursday, November 5, 2009 (7:00 am - 6:00 pm) Friday, November 6, 2009 (7:00 am - 12:15 pm) Q: Can I still submit a session or workshop proposal for the conference? A: If you would like to submit a session or workshop for consideration, please contact Debbie Harju at dlharju@umich.edu. Q: I'm participating in Thursday Morning's 1/2 Day Workshop. How do I complete my Passion Profiler Assessment. A: To get the MOST out of Alaina Love's Thursday Morning Workshop, you are being asked to take The Passion Profiler which will only take minutes of your time. Alaina Love will contact conference/workshop registrants beginning in September and will provide instructions on how to complete The Passion Profiler online. Q: How far is the Civic Center from the Mountain Grand Lodge, Clock Tower Lodge, Edelweiss Lodge? Should I wear a coat? A: The distance from the lodges to the Civic Center is not very far. If you choose to wear your coat, coat racks will be available in the Civic Center for your use. MACRAO will not be responsible for any lost or missing items. Q: Am I required to participate in Wednesday night's and Thursday night's group activities? A: Participation is not required for any of these activities; however, participation is encouraged to promote networking and teambuilding opportunities. Q: Where do I drop off my book donations for Wednesday Night's Library - Reading Room? A: Drop off books at the Conference Registration/Hospitality Station located in the West Lobby of the Civic Center. Q: I brought a guest with me to the conference. Can he/she participate in Wednesday's and Thursday's group activities with me? A: Absolutely. We hope everyone will join in on the fun. Q: How will teams for the Scavenger Hunt be assembled? A: Team signup sheets will be posted at the Conference Registration/Hospitality Station on Wednesday and Thursday. Participants should gather in the Mountain Grand Lodge (outside the Vienna) by 8:00 pm Thursday for instructions and supplies. Q: What is the "Passionate Teams" Challenge? A: The "Passionate Teams" Challenge is a game Full Conference registrants are eligible to play on Thursday. Participants will be competing for the Boyne Mountain Grand Prize -- One night lodging at Boyne Highlands

4 Page 4 of 6 or Boyne Mountain plus choice of one round of golf for two people or two one-day Boyne lift tickets. The winner will be announced at dinner Thursday Night. Game form and details can be found inside conference registration packets. Q: If Exhibitors have questions or need assistance, who should they contact? A: Please feel free to contact Tammy Grossbauer, this year's Conference Exhibitor Coordinator. Phone: grossbt@lcc.edu GENERAL Q: What will the weather be like in November? A: The average low temperature in Boyne Falls is 31 and the high is 42. It is Michigan, after all...but normal! Q: Is MACRAO hosting another food drive this year? A: Yes, last year's food drive was such as success we couldn't resist. The Seventh-Day Adventist Church in Boyne City has been selected to be the recipient of the food pantry items collected. Please bring along as many non-perishable food items with you and drop them off at the Conference Registration/Hospitality Station upon conference check-in. Q: How can I get involved with MACRAO? A: Please visit the Conference Registration/Hospitality Station for more details. In addition, MACRAO's Vice President and Committee Chairs are hosting the "Committee Meet and Greet" session. Session Committee Meet and Greet Thursday, 3:20-4:10 pm Location: Arlberg 1, Civic Center - Lower Level Do you have other questions? Please feel free to contact a member of the Local Arrangements Committee. Exclusive MACRAO Solace Spa Specials SOLACE SPA DAILY ADMISSION SPECIAL MACRAO members and guests will receive a 50% discount on daily spa admission on Wednesday, Thursday and Friday (November 4-6, 2009). Daily spa admission includes access to relaxation lounges, locker rooms, robe and sandals, whirlpool, steam room and cedar sauna, spa pool courtyard, state-of-the art fitness facilities and any of the scheduled fitness classes. Rate is normally $25 per person, per day; special fee is only $12.50 per person, per day (ages 16 and up). Just mention "MACRAO" when purchasing the daily pass. SOLACE SPA AND SALON SERVICES DISCOUNT: MACRAO members and guests will receive a 10% discount on all spa and salon services on Wednesday, Thursday and Friday (November 4-6, 2009). Ask for Amanda Merritt and mention "MACRAO" at the time of scheduling your appointment to receive your exclusive MACRAO Solace Spa discount. Solace Spa Video Solace Spa Brochure Solace Spa Treatment and Price Guide Please call to make a reservation or to obtain more information.

5 Page 5 of 6 Resort and Conference Center Maps CONFERENCE CENTER SPACE Ramshead is not shown above, but its across the East Lobby from the Top Notch. RESORT MAPS Conference Facilities and Guest Lodging 1 - Mountain Grand Lodge 2 - Avalanche Bay Waterpark & Arcade 3 - Clock Tower Lodge 7 - Civic Center (Main Conference Center) 10 - Edelweiss Lodge Boyne Mountain Resort Complex Map

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