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1 Registration Brochure Register online Tourism Indigenous Employment Forum QTIC Champions Network Forum Brisbane Queensland Novotel Brisbane 200 Creek Street Brisbane 20th November 2012 Contact: Joyce-Anne Pinel T: E:

2 CONTENTS Introduction 3 Welcome 4 Provisional Program 5-6 Key note Speakers 7-12 Panel Members & Topics 13

3 INTRODUCTION The Queensland Tourism Industry Council is a non-profit organisation. As the peak body for the Tourism, the State s second largest industry, QTIC provides a focal point for the Tourism Industry and advocates its needs to Governments. Queensland Tourism Industry Council (QTIC), in conjunction with ACCOR Novotel Brisbane would like to invite you to attend the Tourism Indigenous Employment Forum. The event will be hosted by QTIC s Champions Network and will provide industry representatives with information on how to encourage and maintain participation of Indigenous people within the Tourism Industry. Learn about the real benefits Hear stories of success from local Industry Champions who are Walking the Talk Listen to employee s stories Find out how to source the information you need so you can make a difference Find out what is being done in your local region, and how you can become involved.

4 WELCOME Riverlife Mirrabooka Nunukul Yuggera People: When people visit particular areas of the Australian country, it is custom in Aboriginal Culture to Welcome people to be part of its traditional land, it is also custom for the ceremony to be conducted by its Elders or Descendants of that land. EXHIBITION To ensure the success of the conference we invite you to share your story in Indigenous employment by displaying them on our display Board. This will give the opportunity for other operators to gain valued knowledge and experiences in Indigenous employment in Tourism. your stories to: for display on the day. Listen to the beat of the Didgeridoo, one of the oldest musical instruments in the world, as Shannon Ruska presents Welcome to Country. NETWORKING There will be opportunities to network during the breaks and access the display board. For questions raised regarding Indigenous employment, we encourage you to link with operators to compare and share Indigenous employment strategies. DIETARY NEEDS Upon registration please advise of any dietary needs and we shall endeavour to meet these needs.

5 PROGRAM TUESDAY 20TH NOVEMBER 2012 * subject to change MORNING SESSION 8.00 am 9.00am Registration & General Networking 9.00am 9.10am Welcome to Country Shannon Ruska 9.10am 9.15am *Minister of Tourism (TBA) Open Jann Stuckey 9.15am 9.20am QTIC position Overview Shane O Reilly 9. 20am 9.35am National Tourism Strategy John King 9.35am 10.00am Department Aboriginal Torres Strait Islander Multicultural Affairs (DATSIMA) Haylene Grogan 1. State Government agenda 2. Relevant statistics in Indigenous employment in Tourism 3. Project and Government focus in Queensland 10.05am 10.15am Employee s story on his journey to building a career William Tranby CaPTA Cairns 10.15am 10.45am Morning Tea Sharing of Strategies Catriona Arthy Mission 1. Lesson Learned Australia 10.45am 11.15am Job Ready and Cultural Awareness in the workplace Gavin Wheeler ACCOR Employee s story in securing employment George Bell 11.20am 11.50am Penny Cleland CaPTA Group Indigenous Workplace Mentoring Joe Sproats Platypus Wealth Institute National Mentoring Framework What is a Mentor? 1. Why a workplace Mentor 2. Find the right Mentor 3. What do they do

6 PROGRAM TUESDAY 20TH NOVEMBER 2012 * subject to change AFTERNOON SESSION 11.55am pm Transition from education into employment Penny Cleland CaPTA Network of Education Departments, Job Services, Job preparation, Recruitment & Careers opportunities 12.25pm 1.15pm Lunch Networking session Paul Knight Managing Director One People HR Getting the Right People 1.20pm 2.20pm DVD Indigenous Employment Champions Network, Sharing the Stories PANEL Discussion 1. Developing an Australian Mentor Network 2. Government Policy position 3. Economic Opportunities for Indigenous Businesses 4. Innovative practices 5. Cultural Understanding and Community Engagement 6. Transition to Employment and Career Pathways 7. Workplace Mentoring 8. Issues raised from question time 2.10pm 2.20pm 2.20pm 2.25pm Action Planning CLOSING

7 KEY NOTE SPEAKERS A range of Queensland Tourist Industry speakers will deliver keynote speeches and participate in interviews and panel discussions addressing the key issues and needs that impact on Indigenous Tourism in Queensland and the opportunities that exit for culturally authentic Indigenous Tourism product, and service especially in the development; employment and training of Indigenous people which have a positive social and economic return to Queensland. *Minister of Tourism Jann Stuckey To be advised *Department Aboriginal and Torres Strait Islander and Multicultural Affairs (DATISMA) Haylene Grogan

8 KEY NOTE SPEAKERS SHANE O REILY O reilly s Rainforest Guesthouse In 1989 Shane gave up a successful management career in Brisbane and before that South Africa to return to the family business and now resides in his current position as Managing Director of National Park Pty Limited the family holding company of O Reilly s and Canungra Valley Vineyards Pty Ltd.. Shane s formal qualifications include a Business Degree in Human Resource Management and a Diploma of Company Directorship and a Diploma in Directorship of not-for profit and Government owned corporations. Shane has and is currently involved with numerous community and industry associations including the following: 1. Director Gold Coast Tourism 2002 to 2006 (membership based nomination) 2. Director of the Queensland Wine Industry Association 2004 to 2008 (membership based nomination) 3. Director of Gondwana Rainforests Reserves Australia 2005 to 2011 World Heritage Area (Federal appointment). 4. Chairman Australia s Green Cauldron 2008 to Director Tourism Queensland 2006 to 2011 (State appointment) 6. Shane is also the Chairman of the Canungra Information and Historical Association and a life member of his local Natural History Association which oversees the Green Mountains section of Lamington National Park.

9 KEY NOTE SPEAKERS JOHN KING Indigenous Tourism Business Leader John King was until recently Managing Director of Sydney based tourism marketing and development consultancy, Global Tourism & Leisure Pty Ltd through which he worked as an adviser to governments and tourism authorities, industry organisations and companies principally throughout Australia, Asia, Pacific and the Middle East. His 39 years tourism industry experience includes 12 years in senior executive positions with the Australian Tourist Commission. For most of his tourism career he has been responsible for the development and management of successful destination marketing strategies, a number of which have been recognised with international awards. He is widely recognised for his work particularly in the fields of Indigenous tourism, wine and food tourism and destination brand development. He serves on a wide range of industry and company Boards. He is the Australian Tourism Minister s nominee to the Board of Uluru Kata Tjuta National Park. and has also been recently appointed by the Federal Minister for Tourism to lead the development of Indigenous employment opportunities in the tourism industry in Australia.

10 KEY NOTE SPEAKERS PENNY CLELAND Champion CaPTA Group The benefits of Workplace Mentors: Mentoring is a process that always involve communication and is relationship based, but its precise definition is elusive. What is a Mentor Why a workplace Mentor Find the right Mentor What do they do GAVIN WHEELER : Regional Resource Manager ACCOR Queensland and North Territory Recruitment Job Ready Programs Direct Targeted Diverse National and local levels Support Recruitment Cultural understanding Mentoring & guidance Increased targeting and tailored support Direct contact to support people

11 KEY NOTE SPEAKERS WILLIAM TRANBY Employee CaPTA Cairns William started work at Rainforestation Nature Park in Kuranda in 1996 as a Pamigirri Dancer at the age of 13, performing on stage twice a week. William worked weekends and school holidays until he completed Grade 12 in 2000 from Woree State High School. Excelling in rugby league and rugby union, William made the Queensland State League teams in the under 15s and open school boys teams. He left for Sydney to sign with the Ranwick Football Club for 3 years which was the feeder team to the NSW Waratahs. In 2004 he left rugby union and returned to Cairns to once again perform with the Pamigirri Dancers at Rainforestation and playing in his spare time with Ivanhoes in Cairns. In 2005, William returned to rugby league to play for Brisbane East in the Queensland Cup, and moved to Wynnum Manly in Injuries in 2007 forced William to reconsider his career and he returned to Rainforestation, until he moved to Brisbane to play rugby league with the Brisbane North Devils in Injury in 2010 saw William back at Rainforestation as a performer with Pamigirri Dancers. In 2012 William applied for a sales traineeship with the CaPTA Group s sales team and is currently completing a Certificate III in Tourism while working with the sales team to promote CaPTA tours and attractions in North Queensland.

12 KEY NOTE SPEAKERS GEORGE BELL Employee F&B NOVOTEL Brisbane I began my hospitality career by being selected to participate in Accor s Job Ready Program in Cairns and securing a position in Food & Beverage at Novotel Cairns Oasis Resort. Originally from Cairns and a descendant of the Yamatji people from Western Australia, I have recently moved to Brisbane and taken up a position at the Novotel Brisbane in F&B. Since moving to Brisbane I have been involved in promoting my culture and story to a wider audience, particularly young Indigenous job seekers through participating as an exhibitor at FOGS, assisting with AIME initiatives across Brisbane and more recently being chosen to appear in a video for Accor s National submission to the AIME Video competition. Story of an Indigenous employee Support and Mentoring Building pathways Dream a dream Passion

13 KEY NOTE SPEAKERS CATRIONA ARTHY Mission Australia Indigenous Employment: Lessons learned Mission Australia has run targeted programs to help organisations employ Indigenous people for more than three years. These programs have taken a variety of approaches to Closing the Gap between Indigenous and non-indigenous employment, placing more than 150 Aboriginal and Torres Strait Islander people across Southern Queensland into meaningful, long-term employment in that time. Along the way there have been hiccups and challenges, successes and triumphs. In this presentation, Catriona will discuss what has worked, what hasn t worked, and what she would never do again! Catriona Arthy has been working with Mission Australia across two Indigenous Employment Programs for the past 18 months. She has worked with employers across a variety of industries from small businesses to large organisations, to develop and implement Indigenous Employment Strategies, and she has also taken over the management of the Indigenous Employment Program with the Intercontinental Hotel Group. She sharing both her successes and failures to enhance the long-term employment outcomes for Aboriginal and Torres Strait Islander people in the tourism industry.

14 PANEL MEMBERS & TOPICS Department Aboriginal Torres Striate Island and Multicultural Affairs (DATISMA) Queensland Tourism Industry Council, General Manger Business Strategy CaPTA Human Relations Cairns ACCOR Regional Human Resource Manager, Queensland Employee ACCOR Brisbane Dreamtime Cultural Centre Rockhampton TOPICS Developing an Australian Mentor Network Government Policy position Economic Opportunities for Indigenous Businesses Innovative practices Cultural Understanding and Community Engagement Transition to Employment and Career Pathways Workplace Mentoring Issues raised from question time

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