Hotel Select Participation Levels. Total Time: Content: Question/answer:

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1 Lesson: Total Time: Content: Question/answer: Hotel Select Levels of Participation 30 minutes 25 minutes 5 minutes Lesson Description: This lesson reviews the three levels of Hotel Select participation and includes: AccessPlus error responses and Integrated Hotel Source availability. Author: T.L.Colbert SME: Steven Murphy Approved: PowerPoint - 01 Welcome to Hotel Participation Levels PowerPoint - 02 Objectives After completing this lesson, you should be able to: Determine levels of participation: non-accessplus, AccessPlus, and Hotel Source List the differences among the three levels of participation Locate a hotels General Overview page Access Hotel AccessPlus error responses List the features of Integrated Hotel Source availability 1 3/13/2003

2 Hotel Select is one of the most advanced hotel packages in the industry. Hotel Select offers three levels of hotel participation in Worldspan s Hotel Select: Hotel Source, AccessPlus, and non- AccessPlus. It features a geographical code system indexing over 200 hotel chains and 50,000 hotel properties. We first discuss non-accessplus. Non-AccessPlus hotel associates return a confirmation number after end transaction. (No symbol is used to identify non-accessplus participants.) Non-AccessPluss Application Sharing 1. Access HC-NACCESS for a list of non-accessplus hotel participants. HC-NACCESS HOTEL NON-ACCESS PLUS ASSOCIATES RX BRITISH TRAVEL AGENTS CA CAMELOT INTERNATIONAL DJ HARD ROCK HTLS RSTS AND CASINOS XX HOTEL AG HOTEL DES GOUVERNEURS HA HOTUSA HOTELS TS INTERNATIONAL TRAVEL IT INTERNATIONAL TRAVEL RESORTS IU INTOURIST TRAVEL LU LUXOR HOTEL MB MANDALAY BAY RESORT N CASINO MN MONTE CARLO RST CASINO )> Non-AccessPlus hotels do not offer a confirmation prior to end transaction. The hotel is sold and a message is sent to the hotel requesting a confirmation number after end transaction. 2. Request a hotel list in Las Vegas the 13 th of next month for one night, 2 people, within a 15-mile radius, for chain code LU, 3/13/2003 2

3 MC, and ER. HLLAS13MMM14MMM2/CLU-MC-LU/DD-15 NV-LAS VEGAS IN WED 13FEB/OUT THU 14FEB CURRENCY: USD /CLU-MC-FS /NP-2 /DD-15 LN CO PROPERTY NAME ADDRESS DD 001 A #MC MARRIOTT SUITES LAS LAS VEGAS NV SW 002 A #MC MARRIOTT JW LAS VEGA LAS VEGAS NV W 003 #LS FOUR SEASONS RESORT LAS VEGAS 6S 004 LU LUXOR HOTEL AND CASI LAS VEGAS NV SW >HA( PROPERTY AVAILABILITY >HD( DETAIL >HLD( MORE PROPERTIES> (It may be necessary to move down one or more times to display a screen with all three chain codes shown.) The hotel list displays each level of participation. Hotel Source participant indicated by the #, An AccessPlus participant indicated by the $, and non-accessplus participant with no indicator. AccessPlus Some hotel associates offer AccessPlus capabilities. When a room is sold from an AccessPlus hotel availability display, the request is processed directly from the hotel associate s database. Confirmation and rate verification are received prior to end transaction on each AccessPlus booking. $ to the left of the hotel code indicates an AccessPlus participant. The /AP- option is used to display only AccessPlus vendors in a hotel list. 3. Access HELP HAP for a list of AccessPlus hotel associates. HELP HAP > ACCESSPLUS HOTEL INDEX HELP AP HOTEL HELP HAP ACCOR RES SERVICES >INFO RTQ( 3 3/13/2003

4 ADAMS MARK HOTELS AIRCO ALL SUITES HOTELS ALLEGRO RESORTS AMERICINNS INTERNATIONAL AMERIHOSTS AMERISUITES HOTELS ANA HOTELS ASTON HOTELS ASTRON HOTELS ATEL HOTELS NETWORK >INFO AMQ( >INFO AZQ( >INFO ASQ( >INFO IAQ( >INFO AAQ( >INFO AEQ( >INFO AJQ( >INFO ANQ( >INFO AHQ( >INFO APQ( >INFO ACQ()> To display AccessPlus formats or information for a specific hotel, tab to the associate s INFO page in the right column and enter. HC-ACCESS also displays AccessPlus participants; however, it does not include the associate s INFO page. 4. Tab to the Adams Mark Hotel. INFO AMQ > ACCESSPLUS ADAMS MARK INFO AMQ PARTICIPATES IN HOTEL SOURCE AND SESSION CONTROL. FEATURES- INSTANT CONFIRMATION NUMBERS RATE VERIFICATION AND RETURN AT BOOKING TIME SECURATES CANCELLATION NUMBERS ACCEPTABLE FORMS OF GUARANTEE- /G-CC /G-DEPOTH /G-DEP CONFIRMED AFTER END TRANSACTION- CRIB /CR-)> 5. Move down until you locate the manual sell entry and review the format. MD TOTAL MAXIMUM 9 /THE MAXIMUM NUMBER OF ROOMS FOR THE SAME ROOM TYPE IN A SINGLE REQUEST/ 3/13/2003 4

5 /THE MAXIMUM NUMBER OF ROOMS RETURNED BY THE HOTEL IN A SINGLE SEGMENT AND THE MAXIMUM NUMBER OF ROOMS WHICH CAN BE MODIFIED IN A SINGLE SEGMENT/ ANY CHANGE TO AN ADAMS MARK ACCESSPLUS SEGMENT DOES NOT ASSIGN A NEW CONFIRMATION NUMBER. EXAMPLE OF A MANUAL SELL ENTRY HNP-AMAMOR/D12NOV13NOV1/R-A1K/G-DEP EXAMPLE OF A SELL ENTRY FROM A PNR SEGMENT HNS1/D-13NOV1/C-AM/H-ADAMS MARK HOTEL-FLORIDA MALL/R-A1K)> After you MD twice, the EXAMPLE OF A MANUAL SELL ENTRY is located approximately three quarters down the screen. 6 Access INFO HTLAP to display the AccessPlus hotel index, including the message switching company. INFO HTLAP > ACCESSPLUS HOTEL INDEX INFO AP HOTEL INFO HAP THE MESSAGE SWITCHING COMPANY IS NOTED IN THE MIDDLE COLUMN. WHEN THE MESSAGE SWITCHING COMPANY IS MENTIONED IN A GDAY ANNOUNCEMENT REFER TO INFO WIZCOM OR INFO THISCO /PEGASUS/ FOR A HOTEL ASSOCIATE LIST BY SWITCHING COMPANY. GENERAL OVERVIEW >INFO HAPG( ACCOR RES SERVICES WIZCOM >INFO RTQ( ADAMS MARK WIZCOM >INFO AMQ( ALL SUITES HOTELS WIZCOM >INFO ASQ( ALLEGRO RESORTS THISCO >INFO IAQ( AMERICINNS INTERNATIONAL THISCO >INFO AAQ()> 7. Tab to GENERAL OVERVIEW. INFO HAPG > ACCESSPLUS HOTEL GENERAL OVERVIEW INFO HAPG WHEN A ROOM FROM A HOTEL AVAILABILITY OR DIRECT SELL ENTRY- THE RESERVATION IS TRANSMITTED FROM WORLDSPAN AND THE HOTELIER. AT THE POINT OF SALE A RATE VERIFICATION IS PERFORMED AND 5 3/13/2003

6 A CONFIRMATION NUMBER IS APPENDED TO THE SEGMENT PRIOR TO END TRANSACTION. THE RATE / CONFIRMATION NUMBER AND $XX$ WILL BE APPENDED TO SEGMENT IF THE ACCESSPLUS SELLIS SUCCESSFUL. XX IS USED HERE IN LIEU OF THE ACTUALCHAIN CODE. - ACCESSPLUS SELLS ALLOW YOU TO BOOK A RESERVATION DIRECTLY INTO A HOTELIERS SYSTEM. - IN THE EVENT THAT THE ACCESSPLUS LINE IS)> When a room is sold from a hotel availability display or a direct sell entry is used, the reservation is transmitted across a special line between Worldspan and the hotel. At the point of sale, a rate verification is performed and a confirmation number is appended to the segment prior to end transaction. The rate, confirmation number, and $XX$ is appended to the segment if the AccessPlus sell is successful (XX = hotel chain code). THISCO (PEGASUS) and WIZCOM are the hotel industry switching companies who send messages to/from Worldspan and the hotel associates. If the link is unavailable for THISCO (PEGASUS) or WIZCOM, the sell is created and edited through the Worldspan database. By entering HC-THISCO or HC-WIZCOM the hotel participant list can be accessed. Hotel AccessPlus Errors The following information assists in locating error responses and their meaning. 8. Access INFO ERROR for an error response index. INFO ERROR > ERROR RESPONSE INDEX INFO ERROR 3/13/2003 6

7 AP AIRLINE ERROR RESPONSE INDEX AGENT SECURITY RECORD ALLIANCE AMTRAK ERROR RESPONSE INDEX ARC AUTO REFUND REPORTING TEMPLATE ERROR RESPONSES A-I ERROR RESPONSES I-Z AVAILABILITY / SCHEDULES BOOKING CLASS DISPLAY BRIDGE/BRANCH RELATIONSHIPS BURST TICKETING CAR DEFAULT RECORD >INFO APERR( >INFO ASRERR( >INFO ALLIANCEERR( >INFO 2VERR( >INFO ARCERR( >INFO REFERR( >INFO REFERR2( >INFO AVAILERR( >INFO BOOKERR( >INFO KYAERR( >INFO BURSTERR( >INFO CDERR()> 9. Move down and access HOTEL ACCESSPLUS ERROR INDEX. MD HELP >INFO HELPERR( HERTZ ACCESSPLUS >INFO ZEZERR( HOTEL ACCESSPLUS ERROR RESPONSE INDEX >INFO HAPERR( HOTEL DEFAULT RECORD >INFO HDERROR( HOTEL SOURCE >INFO HSOURCE ERR( INFANT PNR >INFO INFERR( INTERACTIVE WF ERROR RESPONSE-INDEX >INFO IWFERR( ITINERARY PRICING >INFO PRICEERR( ITINERARY SEGMENTS >INFO ITINERR( ITINERARY/INVOICE >INFO EZLERR( MANUAL SEGMENT >INFO 0ERR( MANUAL QUOTE ENTRY >INFO 4PQMERR( MINIMUM CONNECT TIME >INFO MCTERR( NAME FIELD >INFO ERR( NETWORKING >INFO NETERR()> 10. Move down and access Hotel AccessPlus error response index. INFO HAPERR > ACCESSPLUS HOTEL ERROR INDEX INFO HAP ERROR INFO HAPERR HOTEL ACCESSPLUS $AP$ >INFO HOTEL APERR( ACCOR RES SERVICES $RT$ >INFO RTQERR( ADAMS MARK $AM$ >INFO AMQERR( AIRCO $AZ$ >INFO AZQERR( ALL SUITES HOTELS $AS$ >INFO ASQERR( ALLEGRO RESORTS $IA$ >INFO IAQERR( AMERICINNS INTERNATIONAL $AA$ >INFO AAQERR( AMERIHOST $AE$ >INFO AEQERR( AMERISUITES $AJ$ >INFO AJQERR( ANA HOTELS $AN$ >INFO ANQERR( ASTON HOTELS $AH$ >INFO AHQERR( 7 3/13/2003

8 ASTRON HOTELS $AP$ >INFO APQERR()> 11. Tab to INFO AMQ ERR to display error information for the Adams Mark hotel chain. INFO AMQ ERR ACCESSPLUS ADAMS MARK ERROR RESPONSES INFO AMQERR CLOSED TO ARRIVAL DATE $AM$ THE ARRIVAL DATE SPECIFIED IS CLOSED FOR THE DATE REQUESTED. GOVERNMENT OR PACKAGE RATES NOT AVAILABLE $AM$ THE ROOM TYPE/RATE PLAN SPECIFIED IS NOT AVAILABLE FOR THE DATES REQUESTED. PLEASE SELECT ALTERNATE DATES. INVALID OR MISSING ROOM TYPE OR RATE AGREEMENT CODE $AM$ CHECK THE ROOM TYPE YOU ARE ATTEMPTING TO SELL. THE ROOM AND RATE PLAN SPECIFIED IS NOT STORED FOR THIS HOTEL. MINIMUM 2 NIGHT STAY REQUIRED $AM$)> The error responses are listed alphabetically. If an error response is returned from the Adams Mark Hotel, it is indicated by $AM$ at the end of the error response. Hotel Source Some AccessPlus hotel associates participate in Hotel Source. Hotel Source allows a subscriber to display room rate availability, rate rules and information, and sell from the same database available to someone calling the hotel associate s reservation number. When a Hotel Source associate s room is sold, the confirmation number and rate verification are received prior to end transaction. # to the left of the hotel code indicates a Hotel Source participant. The /S- option displays Hotel Source associates only. 3/13/2003 8

9 12. Access HELP HSOURCE. HELP HSOURCE > HOTEL SOURCE ASSOCIATES HELP HSOURCE HOTEL SOURCE ASSOCIATES A-M HOTEL SOURCE ASSOCIATES N-Z >HELP HSOURCE A-M( >HELP HSOURCE N-Z( **ADDITIONAL REFERENCES** HOTEL SOURCE ASSOCIATES >INFO HSOURCE( HOTEL SOURCE SPECIFIC AVAILABILITY >HELP HSOURCE AVAIL( HOTEL SOURCE RATE RULES >HELP HRULES( HOTEL SOURCE INDEX >HELP HOTEL SOURCE( 08MAY00/PL HC-SOURCE also displays Hotel Source participants; however, it does not include the associate s INFO page. 13. Tab to Hotel Sources associates A-M. HELP HSOURCE A-M <ENTER> > HOTEL SOURCE ASSOCIATES HELP HSOURCE HOTEL SOURCE ASSOCIATE CODE INFO REFERENCE ACCOR HOTELS RT >INFO RTHSOURCE( ADAMS MARK HOTELS AM >INFO AMHSOURCE( ALL SUITES HOTELS AS >INFO ASHSOURCE( AMERICINN HOTELS AA >INFO AAHSOURCE( AMERIHOST INN HOTELS AE >INFO AEHSOURCE( AMERISUITES HOTELS AJ >INFO AJHSOURCE( ANA HOTELS AN >INFO ANHSOURCE( ASTON HOTELS AH >INFO AHHSOURCE( ASTRON HOTELS AP >INFO APHSOURCE()> 14. Move down and locate the entry for Best Western. MD AXCESS HOTELS AZ >INFO AZHSOURCE( BAYMONT INN SUITES BU >INFO BUHSOURCE( BEST WESTERN BW >INFO BWHSOURCE( 9 3/13/2003

10 CAMBERLEY HOTELS QC >INFO QCHSOURCE( CAMINO REAL HOTELS CM >INFO CMHSOURCE( CANDLEWOOD SUITES YO >INFO YOHSOURCE( CAVANAUGHS HOTELS CN >INFO CNHSOURCE( CIH HOTELS IH >INFO IHHSOURCE( CLARION INNS CC >INFO CCHSOURCE( CLUBHOUSE INNS KL >INFO KLHSOURCE( COAST AND WEST COAST WX >INFO WXHSOURCE( COASTAL HOTELS UC >INFO UCHSOURCE( COLONY RESORTS CS >INFO CSHSOURCE( COLUMBUS RESERVATIONS BX >INFO BXHSOURCE( COMFORT INNS CI >INFO CIHSOURCE()> 15. Access Hotel Source information for the Best Western and review. INFO BWHSOURCE > BEST WESTERN HOTEL SOURCE INFO BWHSOURCE BEST WESTERN HOTEL SOURCE PROVIDES DIRECT CONNECTION TO THE HOTEL*S DATABASE-ALLOWING VIEWING AND SELLING JUST AS THE BEST WESTERN RESERVATIONIST. ANY SPECIFIC AVAILABILITY OR RATE RULES REQUEST FOR BEST WESTERN PRODUCES A HOTEL SOURCE RESPONSE. /THE ACESSPLUS LINK MUST BE AVAILABLE./ SPECIFIC AVAILABILITY RATE DATA IS RETURNED BY BEST WESTERN HOTEL IN THE SPECIFIC AVAILABILITY DISPLAY. EACH RATE HAS A LINE NUMBER AND RATE AMOUNT AND WILL SHOW THE FOLLOWING OPTIONAL RATE INDICATOR--)> Information in this INFO page is specific to Best Western. To display information for other Hotel Source participants, enter INFO XXHSOURCE (XX = chain code). 16. Move to the bottom of the page. MB *MINIMUM STAY RESTRICTION APPLIES AND IS NOT SATISFIED $BW$ *PROPERTY NOT AVAILABLE $BW$ THERE ARE NO ROOMS AVAILABLE FOR THE REQUEST MADE- PLEASE CHANGE REQUEST OPTIONS OR SELECT AND ALTERNATE PROPERTY. 3/13/

11 *ROOM TYPE NOT AVAILABLE SELECT ANOTHER $BW$ **ADDITIONAL REFERENCES** ACCESSPLUS BW HOTEL SOURCE INDEX >INFO BWQ( >INFO HSOURCE( 11APR01/AH > 17. Access INFO BWQ for a general overview of Best Western. INFO BWQ > ACCESSPLUS BEST WESTERN INFO BWQ PARTICIPATES IN HOTEL SOURCE- SESSION CONTROL- AND ALTERNATE INN AVAILABILITY FEATURES- INSTANT CONFIRMATION NUMBERS RATE VERIFICATION AND RETURN AT BOOKING TIME SECURATES ALTERNATE INN AND ALTERNATE ROOM DISPLAYS RATE CHANGE IF ONE OCCURS DURING STAY CANCELLATION NUMBERS CHANGES WHICH RETAIN THE CONFIRMATION NUMBER ACCEPTABLE FORMS OF GUARANTEE-)> Information on each associate is available under INFO XXQ (XX = chain code). Best Western is a Hotel Source participant as well as a Hotel Session Control participant. (Session Control provides true ignore and cancel transactions for participating Hotel Source associates and is discussed in the Hotel Modification and Cancellations lesson.) 18. Redisplay the hotel list. HL* NV-LAS VEGAS IN SUN 13JAN/OUT MON 14JAN CURRENCY: USD /CLU-MC-LM /NP-2 /DD-15 LN CO PROPERTY NAME ADDRESS DD 001 #LM MAIN STREET STATION LAS VAGAS NV #LM HAWTHORN INN AND STE HENDERSON NV SE 003 #LM CARRIAGE HOUSE DELUX LAS VEGAS NEVADA S 004 LU LUXOR HOTEL AND CASI LAS VEGAS NV SW 005 #LM PLAZA HOTEL AND CASI LAS VEGAS NV NW 006 #LM EXCALIBUR HOTEL AND LAS VEGAS NV SW 11 3/13/2003

12 007 #MC MARRIOTT SUITES LAS LAS VEGAS NV SW 008 #LM WESTWARD HO HOTEL AN LAS VEGAS NV S >HA( PROPERTY AVAILABILITY >HD( DETAIL >HLD( MORE PROPERTIES> 19. Modify the hotel list to display Hotel Source participants only. HL/S- NV-LAS VEGAS IN WED 13FEB/OUT THU 14FEB CURRENCY: USD /CLU-MC-FS /NP-2 /S /DD-15 LN CO PROPERTY NAME ADDRESS DD 001 A #MC MARRIOTT SUITES LAS LAS VEGAS NV SW 002 A #MC MARRIOTT JW LAS VEGA LAS VEGAS NV W >HA( PROPERTY AVAILABILITY >HD( DETAIL >HLD( MORE PROPERTIES> Integrated Hotel Source Integrated Hotel Source provides availability status for a hotel property. The availability status code preceding the chain code is the Integrated Hotel Source availability. A = available for sale R = on request only O = rate plan other than specified in request is available C = closed, not available There are no new entries to learn in order to use Integrated Hotel Source availability. 20. Access INFO HINTEGRATED and review the features of Integrated Hotel Source availability. INFO HINTEGRATED > INTEGRATED HOTEL SOURCE INFO HINTEGRATED AVAILABILITY/RATE RANGE FUNCTION TO PROVIDE TRUE AVAILABILITY STATUS FOR A HOTEL PROPERTY. AVAILABILITY IS OBTAINED DIRECTLY FROM THE HOTEL ASSOCIATE*S INTERNAL RESERVATION SYSTEM. ALSO PROVIDES INTERACTIVE RATE INFORMATION FROM THE PARTICIPATING ASSOCIATES INTERNAL RESERVATION SYSTEM. 3/13/

13 FUNCTION ID HL **NOTE** THE HL OPTION /A INHIBITS INTEGRATED HOTEL SOURCE AVAILABILITY AND INTEGRATED RATE RANGE. WHEN THE /RR OPTION)> The use of hotel list options /A- or /RR- inhibits Integrated Hotel Source availability. When these options are used, the hotel list displayed contains information from the Worldspan Hotel Select database and not from the associate. 21. Access HC-INTEGRATED and review the Integrated Hotel associates. HC-INTEGRATED HOTEL INTEGRATED AVAILABILITY ASSOCIATES BX COLUMBUS RESERVATIONS CY COURTYARD BY MARRIOTT CP CROWNE PLAZA FN FAIRFIELD INN GX GLOBAL CONEXTIONS HI HOLIDAY INN MC MARRIOTT ET MARRIOTT CONFERENCE CENTERS NR RAMADA INTERNATIONAL BR RENAISSANCE RC RESIDENCE INN RZ RITZ CARLTON )> PowerPoint 04 Summary: Non-AccessPlus - Does not offer confirmation prior to end transaction AccessPlus - Offers instant confirmation prior to end transaction - When availability and rate rules are requested, the information is from the Worldspan database - The rate is verified and a confirmation number is returned 13 3/13/2003

14 PowerPoint - 05 AccessPlus error responses - If an error response is returned by the associate it is indicated by $XX$ (XX = chain code). Hotel Source - When property availability and rate rules are requested for Hotel Source, the information is from the associate s reservation system. PowerPoint - 06 Integrated Hotel Source availability - Availability status code is shown in the hotel list display. PowerPoint - 07 Question/Answer 1. When is confirmation received on a non-accessplus hotel booking? a. Confirmation is received as soon as the reservation is booked. b. Confirmation is received after end transaction. c. There is no confirmation. d. Confirmation is received before end transaction. 2. When a room is sold from an AccessPlus hotel availability display, the request is processed. a. after end transaction b. after the agent calls to receive a confirmation number c. directly from the Worldspan database d. directly from the hotel associate s database 3. To directly access the Hotel AccessPlus error response index. a. enter INFO ERROR. 3/13/

15 b. enter HELP ERROR c. enter INFO HAPERR d. enter HELP HAPERR 4. When a Hotel Source associate s room is sold, the and are received prior to end transaction. a. confirmation number; rate verification b. confirmation number; bed type c. tax rate; rate verification d. tax rate; bed type 5.Integrated Hotel Source provides. e. car rental and hotel reservations in one booking f. multiple night bookings at two or more destinations g. a single credit card charge for all segments on an international trip h. an availability status code from the Hotel Source associate PowerPoint - 08 Related Topics Virtual Classes Hotel Booking Hotel Modifications and Cancellations Hotel Reference Points Hotel Default Record PowerPoint - 09 Thank You PowerPoint - 10 Evaluation 15 3/13/2003