Group Bridge For British Airways

Transcription

1 Group Bridge For British Airways This Quick Reference Guide was developed by Worldspan Marketing Communications to support Worldspan s World Group Bridge product for British Airways.

2 INTRODUCTION...1 STEPS TO CREATE A PNR Logon to British Airways System Move agency World File Add Group Name Check Availability Request Group Space Complete the PNR and Queue to British Airways for Pricing Request Copy PNR for Ticketing Issue Ticket...6 LOGON AND LOGOFF...7 CREATE A PNR...7 Flight Availability...7 Name Field...7 Segment Sell...8 Phone Field...8 Received From Field...8 End Transaction...8 Ignore...8 OSI Field...9 SSR Field...9 Remarks Field...9 Seat Maps...9 Reserved Seat Assignment...10 Queues...10 Divide (Split) PNR...11 Segment Status Change...11 Scrolling...11 Profiles (World Files)...11 Copy PNR...11 Display Sign-on Details...11 PNR RETRIEVAL FORMATS...12 PNR Elements Retrieval Formats...12 EXPLANATION OF THE NEW BRITISH AIRWAYS PNR...13 MODIFYING A BRITISH AIRWAYS PNR...14 Flight Availability...14 Name Field...14 Phone Field...14 Received From Field...14 OSI Field...15 SSR Field...15 Remarks Field...15 Reserved Seat Assignment...15 TROUBLESHOOTING ERROR RESPONSES...16

3 British Airways Worldspan Group Bridge INTRODUCTION Worldspan Group Bridge provides the capability to create and modify airline owned group PNRs in the airline s system. This product also provides the capability to issue tickets from the Worldspan system using a passive Passenger Name Record (PNR). Worldspan Group Bridge for British Airways requires the use of Worldspan Direct Access formats to create and update British Airways PNRs. End transaction on a PNR automatically transfers an agent back into the Worldspan system while the original PNR remains within the British Airways system. When a booking is ended in the British Airways system, the COPY PNR function is used to create a mirror image of the PNR in Worldspan. The Worldspan PNR is given a Worldspan record locator for ticketing. This PNR appears in Worldspan as a passive segment (MK) PNR and has the header CPYD PNR at the top. 1

4 Worldspan Group Bridge British Airways STEPS TO CREATE A PNR 1. Logon to British Airways System 2. Move agency World File 3. Add group name 4. Check availability 5. Request group space 6. Complete the PNR 7. Request copy PNR for ticketing 8. Issue ticket 1. Logon to British Airways System The Welcome page displays. Sample Welcome page: WORLDSPAN GROUP BRIDGE EN 16DEC Z ********** WELCOME TO BA GROUP BOOKING ************* **************************************************** IF YOU EXPERIENCE DIFFICULTY PLEASE CALL THE **** WORLDSPAN HELP DESK ***** **DO NOT CALL MANCHESTER GROUPS****************** ********************************************************** TO CREATE A NEW PNR WITH YOUR AGENCY DETAILS - PLEASE ENTER ************************** THIS WILL MOVE YOUR AGENCY PROFILE INTO YOUR BOOKING ************************************************* GROUP SALES RATES ARE NOW AVAILABLE ON THE BA TRADE EXTRANET - IF YOU ARE LOOKING FOR GUIDE PRICES FOR YOUR CLIENTS PLEASE ACCESS THE RATES PAGES NOW AVAILABLE ON THE EXTRANET ************************************************** **GREAT UPGRADE OFFERS FROM BRITISH AIRWAYS******** PLEASE ASK YOUR GROUP SALES CONSULTANT FOR SPECIFIC ROUTE INFORMATION SUBJECT TO AVAILABILITY TERMS AND CONDITIONS APPLY ***************************************************** THE TELEPHONE NUMBER FOR GROUP SALES IS ********************************************* GROUP BOOKING CLASSES FOR BA FLIGHTS IN AVAILABLITY DISPLAYS ARE AS FOLLOWS - FIRST CLASS - BOOK *A* CLASS CLUB WORLD/EUROPE - BOOK *I* CLASS WORLD/EURO TRAV - BOOK *G* CLASS WORLDTRAV PLUS - BOOK *T* CLASS *********************************************** 2

5 British Airways Worldspan Group Bridge 2. Move agency World File Blind copy your agency World File to transfer customer data into your PNR. Display your PNR. Sample PNR: RP/LONB12B33110/ *C* WORLD TRAVEL PNR TRANSFERABLE DATA MUC1A A AP LON T/WORLD TRAVEL 2 A AB TRAVEL SHOP INC- 4 ELISABETH STREET- LONDON 3 A ES/P B HDQ 4 A TK TL29JAN/MUC1A A OSI YY PWCT 6 A RM **** REQUEST DEPOSIT TO GUARANTEE BOOKING **** 7 A RM **** USE /G/ CLASS LONG-HAUL- /M/ CLASS SHORT- HAUL **** 8 A FV BA 3. Add Group Name e.g.@-c/25kouni/tourgroup 4. Check Availability Only British Airways flights may be booked. It is not necessary to include BA in your input. Use the following entries to check availability. Basic Availability Availability Specifying Departure Time Return Availability for Specified Date Return Availability for Specified Date and Departure Time Return Availability for Specified @A/R2P 3

6 Worldspan Group Bridge British Airways 5. Request Group Space Direct Segment Entry Request 20 Seats G Class from line 10 of an Availability Display (Use for single flight requests or connecting flights with the same class of service.) Request Group Space from Availability with Connecting Flight (Use for connecting flights with different classes @099AR1 0 = Sell function 99 = number in group A = class of service for first flight R = class of service for connecting flight 1 = line number of first flight 6. Complete the PNR and Queue to British Airways for Pricing The following are mandatory items to include in your PNR. Number in Group, Agency Name and Group Name Business Telephone Number for Group Leader or Individual Passenger Received from Field Add SSR Item with Every LEADER LISA (Agency SID does not display in phone GRPF BA KOUNI TOUR GROUP Pricing Queue Process British Airways will advise agency of the actual queue number and category for use with Worldspan Group Bridge. Place PNR on Specified Queue Number and Category of BA Office (12345/87 = Actual queue number and category assigned by BA.) The Pricing Queue Process could require several PNR queue placements from the Worldspan agent and British Airways. See below for example: First Queue Placement: Worldspan agent queues PNR to the appropriate British Airways office for pricing. Sample entry: QEP/LONB12345/87 (Where 12345/87 represent the actual queue number and category advised by British Airways.) Second Queue Placement: British Airways prices PNR and queues it back to Worldspan agent queue in the BA system with price. Third Queue Placement: 4

7 British Airways Worldspan Group Bridge Sample entry: QEP/LONB12345/87 (Where 12345/87 represent the actual queue number and category advised by British Airways.) Agent accepts fare: Worldspan agent accepts the fare by placing a remark in the British Airways PNR and queues back to British Airways. Agent does not accept fare: If Worldspan agent does not accept the fare agent should cancel the itinerary. Queue process ends here. Fourth Queue Placement: British Airways confirms space and queues PNR back to Worldspan agent for ticketing. When the fare breakdown is added to the British Airways PNR you must issue tickets within 24 hours or the fare becomes invalid and BA cancels the itinerary. 7. Request Copy PNR for Ticketing Request a Copy PNR for ticketing after British Airways has confirmed the space and entered the fare breakdown. Copy PNR Allows the Subscriber to Issue Tickets and Invoices for the Group in Worldspan. Display (XXXXXX = BA record When you request a Copy PNR, Worldspan sends a Request Copy Message to British Airways. When the Copy PNR is received, Worldspan automatically creates a passive PNR and displays the message CPY PROCESS INITIATED. TO RETRIEVE PNR ENTER followed by the format to display the PNR using the British Airways record locator. Example Response: CPY PROCESS INITIATED. TO RETRIEVE PNR ENTER: >*BA@ XXXXXX Important Note: A Copy PNR should not be requested until agent is ready to ticket. Tickets must be issued within 24 hours of the British Airways pricing time stamp. British Airways only guarantees the fare for 24 hours. When a Copy PNR is successfully ended, Worldspan automatically sends an acknowledgment message to British Airways, PNR synchronization occurs between the master PNR and the Copied PNR and British Airways changes the ownership of the PNR to the Worldspan agent. If British Airways is unable to update the PNR with the Worldspan record locator Worldspan sends an UMSG (unsolicited) message to the agent. Example: 5

8 Worldspan Group Bridge British Airways *PROBLEM* 1P RECORD LOCATOR AND TICKETING FIELD NOT ADDED TO BA GROUP BOOKING PLEASE MANUALLY UPDATE IN BA SYSTEM. This alerts the agent to a problem encountered with the British Airways group PNR and to contact the Worldspan Help Desk for assistance. 8. Issue Ticket Rate desk price the PNR using the fare calculation provided by British Airways in the Other Service Information (OSI) message field. The fare calculation must be entered within 24 hours of the British Airways pricing time stamp and typed exactly as provided by BA to avoid a debit memo. In addition tickets must be issued within that 24-hour time frame or the fare expires. Ticketing Guidelines: When ticketing large groups the maximum number of tickets you can issue in a single entry is nine. (The size limit on British Airways Teletype messages is 4K. When more than nine tickets are issued using a single entry, British Airways does not receive all the passenger ticket numbers.) Ticketing a maximum of nine passengers at a time ensures British Airways receives all ticket data. Agent must issue electronic tickets to avoid the fee for issuing paper tickets. If agent cannot issue tickets within the 24-hour time frame due to printer problems, contact the Worldspan Help Desk for assistance. 6

9 British Airways Worldspan Group Bridge LOGON AND LOGOFF Logon to British Airways System Logoff British Airways System CREATE A PNR Enter each format as a single entry. World Group Bridge does not support combined entries, 6office Flight Availability Basic Display Basic Display with Date and Time Specify Connect City Return Trip (date only) Return Trip (time only) Return Trip (date and time) Return Trip (date and time 24 hr clock) Display More Display Previous Redisplay Last Screen Display Original Screen Display Tomorrow Display Yesterday Change to Specific Connect City Alternate Date/Time (date only) Alternate Date/Time (time only) Alternate Date/Time (date (Times are supported in 12 hour or @A8MAY2P Name Field Add Single Name Add One Passenger Add Passenger Name Multiple Passengers with Same Multiple Passengers with Passenger Types Add Group Display Individual Passenger (Display names only) Display Individual Passenger and Full PNR Data 7

10 Worldspan Group Bridge British Airways Segment Sell Short Sell Group Space Request 0(#of seats)(class of service)(line number) Long Sell Group Space Request Group Space Availability with Connecting Flight 0 = Sell function 99 = number in group A = class of service for first flight R = class of service for connecting flight 1 = line number of first flight (Use for connecting flights with different classes of service.) Add ARNK Cancel Individual (cancel segment number 2) Cancel Range of (cancel segments 2 through 4) Cancel Phone Field Agency SID does not display in phone field. Business Telephone Number for Group Leader or Individual LEADER LISA (Phone codes of T, H, B or A are supported) Received From Field Add a Received From SMITH End Transaction End Transaction End Transaction and Work (The ER and EWR formats are not supported by BA for Worldspan Group Bridge.) Ignore Ignore Ignore 8

11 British Airways Worldspan Group Bridge OSI Field Add an OSI Field Add OSI Field for Specified BA TEXT (OSI for all BA TEXT/P2-5/7 (OSI for passenger 2 through 5 and passenger 7) SSR Field Add this mandatory SSR Item with Every Group Booking Add SSR Field for All Passengers Add SSR for Selected Passengers Add SSR for Specified Segments and All Passengers Add SSR for Specified Segments and Selected Passengers Add SSR for Frequent Flyer Add More Than One Item in SSR Add to Complete Party (TCP) Group TOUR (All segments, name 1 &5 need (Vegetarian meal all passengers on segment 1 & (Segment 5 & 6, names 5 though PSGR HAS 2 BA TCP 10 GRP Remarks Field Add Remark REMARK Seat Maps Display Seat Map Request Seat Map (specific class) Request Seat Map @41976/12APRFRACDG0BA 9

12 Worldspan Group Bridge British Airways Reserved Seat Assignment British Airways supports a maximum of 127 seat elements. Multiple seat rows and passengers can be requested at one time, but only one segment number may be requested at a time. Non-smoking Aisle, Segment 3, Passenger 4 Non-smoking Window, Segment 2, Passenger 6 Non-smoking, Segment 5, Passenger 3 Smoking window, Segment 5, Passenger 3 Segment 3, Passenger 2, Row 13, Seat A Segment 5, Passengers 6-9, Row 12, Seats ABCD Segment 5, Passenger 1, 3, 6, Row 13, Seats ABC Segment 6, Row 10, Seat AB, Row 11, Seats ABC BA supports the following generic A- Aisle B- Bulkhead C- Cot E- Emergency Row N- Non-smoking R- Rear Facing S- Smoking W- Window Queues British Airways advises agency of the actual queue number and category for use with Worldspan Group Bridge. Queue Count for All Active Queues Queue Count for Categories/Date Ranges Reset Counters and Clear the Queues Access Queues Access Specific Queue Number Access Specific Queue and Category Access Specific Queue, Category and Date Range Ignore PNR and Display Next PNR in Queue Remove PNR from Queue and Display Next PNR Ignore Changes to PNR, Leave PNR in Queue, Exit Queue ET PNR, Remove from Queue, Exit Queues ET PNR, Remove from Queue, Display next PNR Redisplay PNR if Screen is Cleared Queue to Assigned British Airways Office ID & Queue # Queue to Assigned British Airways Office ID, Queue Number @QC/AMII23/AA @QEP/LONB12345/87 (Where 12345/87 represent the actual queue number and category advised by British 10

13 British Airways Worldspan Group Bridge Divide (Split) PNR Divide (Split) One Passenger Name Divide Multiple Passenger Names Divide Unassigned Names from the Group Name End Transact and File the Associated PNR Divide Unassigned Names from the Group Name End and File Parent (7 = Passenger D0#(Number of names to be (1 = name number you are Segment Status Change Use this function in the British Airways system to change the PNR segment status from KK (confirmation of segment request) to HK (holding confirmed segment) after BA has confirmed itinerary segments. Change Segment Status Scrolling Move Up Move Down Move Top Profiles (World Files) Blind Copy Agency Profile Display Copy PNR Copy PNR from British Airways system (XXXXXX = BA record locator) Display Sign-on Details Display Sine on 11

14 Worldspan Group Bridge British Airways PNR RETRIEVAL FORMATS By PNR Address By Group Name By Host Flight @*BA302/10JUN-SMITH (Retrieve by flight, date and (Retrieve by flight, date, origin and (Retrieve by flight, date, origin, destination and name) PNR Elements Retrieval Formats From Similar Name List Redisplay Similar Name List Display Air Segments Display General Facts Display History Display Itinerary Redisplay Entire PNR Display History 12

15 British Airways Worldspan Group Bridge EXPLANATION OF THE NEW BRITISH AIRWAYS PNR --- TST AXR RLR RLP --- RP/NYCBA00S2/NYCBA00S2 TL/SU 21JUN04/2137Z TI2WIN 0. 0ABC/ANTIQUITY/INTERNATIONAL NM:25 1.JONES/AMR 2.JONES/AMRS 3.WHITE/CMRS 4.WHITE/DMR 5.BLACK/BMR 6.BLACK.B/MRS 7.BLUE/AMR 8.BLUE/DMRS 9.BLUE/EMR 10.RED/AMR 11.RED/EMRS 12.TACKLE/DORISMS 13.RAYMONDO/BMRS(W INF) 14.GIORGIO/GMR 15.GIORGIO/GMRS 16.KENT/WMRS 17.ISKET/JMS 18.ROWE/SMS 19.CROYLE/DMS 20.BROWN/B 21.YELLOW/WMR 22.ORGANGE/PMRS 23.GREY/DMS 24.SKYLARK/PMS 25.GEORGIA/AMR 26 BA 206 G 13JUL 2 MIALHR HK25 455P 635A+1 E* 27 BA 209 G 24JUL 6 LHRMIA HK P 555P E* 28 AP SMITHSONIAN REF-CAROL 29 AP ****************************************** 30 AP **** TIER 2/GSA GROUPS AGENT *********** 31 AP ****************************************** 32 AP FAX NUMBER AP IATA NUMBER AP Q NYCBA07S9/87 C 0 -- USA 35 AP NEW SIGNED GTA ON FILE / VALID THRU 11DEC04 36 AP GROUP NAME ANTIQUITY INTERNATIONAL 37 AP RECVD SIGNED ORIGINAL GBC ON 4/13/04 38 AP DEPOSIT RECEIVED USD AP DATE RECEIVED 13APR AP MCO NUMBER AP /// 90-DAYS / 30 SEATS HELD / 14APR04 42 APE CAROL@SMITHSONIAN.COM 44 TK OK01JUN/NYCBA07S9 45 RM FREE FLOW TEXT, OSI/SSR FIELDS PRECEED REMARKS, )> Element: Description: RP/ Responsible Party NYC (New York location), BA00S2 (BA Office ID) 0 Agency name and group name. Twenty-five (25) seats requested for the group ANTIQUITY INTERNATIONAL. Twenty-five (25) names are listed in the PNR Passenger names. Each name is listed separately, even though they may share the same family name. 26 Twenty-five seats confirmed for BA206 G (class) from Miami (MIA) to London (LHR). The number 2 before the city pair identifies the day of the week. 27 Twenty-five seats confirmed for BA209 G (class) from London (LHR) to Miami (MIA). The number 6 before the city pair identifies the day of the week, and 3 before the departure time indicates the departure terminal. 28 Phone Number Profile Information 32 Fax Number 33 IATA Number 34 British Airways Queue Information 35 Contract Information 36 Group Name Contract Terms Regarding Bookings, Deadlines, Deposits, etc. 44 Ticketing Field TKOK- (Ticketed OK), 01JUN(Date), NYC (New York location), BA07S9 (BA Office ID) 45 Beginning Remarks Field 13

16 Worldspan Group Bridge British Airways MODIFYING A BRITISH AIRWAYS PNR Use the following entries to modify a British Airways PNR. Flight Availability Change Departure Time Change Departure Date Change Departure Time and Date Return Trip Change to Specific @A18MAY6P (date (time (date and (date and time) Not Supported Name Field Modify Group Name Before End Transaction Modify Passenger Name Cancel Individual Passenger and Maintain Group Space (Note: Multiple passengers are entered in descending numerical order) Cancel Individual Passenger Name and Reduce Group Space Cancel Unassigned Passenger Names and Reduce (Note: The passenger name number equates to the passenger element in the British Airways (single (Note: This format supported only for British (reduce the group by 5 people, a group of 20 would become a group of 15) (Note: This format supported only for British Airways. This format will reduce the group by x amount.) Phone Field Modify Phone Field Item Delete Single Phone (Cancel Item (Cancel item 99) Received From Field Modify Received From SMITH

17 British Airways Worldspan Group Bridge OSI Field Modify an OSI Field on element 6 Add or Change Passenger Association for OSI Modify OSI Text and Passenger Association Delete OSI Field on Element 4 Delete Multiple OSI Fields on Elements 2 and 4 through BA BA (Delete OSI fields 2 and 4 through 6) SSR Field Modify SSR Message Text Field Not Supported (Note: British Airways does not allow modification of SSR fields once a PNR is (XE and line number) Delete SSR Field Delete Multiple SSR (cancel line number 4 and (cancel line number 4 through (cancel line 4 and 6 through 8) Remarks Field Change Remark Field Delete Remark (delete single remark (delete multiple remark fields) Reserved Seat Assignment British Airways only allows seat modification requests before end transaction. Cancel Seat Element 10 Cancel Seat Element 2, 4 EXIT THE BRITISH AIRWAYS SYSTEM Use the following entries to transfer back into the Worldspan system. Logoff British Airways 15

18 Worldspan Group Bridge British Airways TROUBLESHOOTING ERROR RESPONSES Error responses from British Airways use British Airways formats and terminology. Error Message: Reason for Error: Course of Action: Error Message: Reason for Error: Course of Action: *PROBLEM* 1P RECORD LOCATOR AND TICKETING FIELD NOT ADDED TO BA GROUP BOOKING PLEASE MANUALLY UPDATE IN BA SYSTEM. British Airways is unable to update the PNR with the Worldspan record locator. Contact the Worldspan Help Desk for assistance. NOT AUTHORISED. REQUESTOR NOT AUTHORISED FOR THIS PNR. Agency is not in the British Airways agreement table. Contact your British Airways Sales Representative for assistance. 16