Paper Ticket Request Process and Guidelines

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Amelia Clarke
5 years ago
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1 Paper Ticket Request Process and Guidelines Effective 01 June 2008 British Airways has already communicated the initial policy and guidelines with regards to the removal of BSP paper stock from BSP agents effective 31 May This follow up document is to provide additional information for the UK travel trade on how to request a paper ticket from British Airways for itineraries that are not eticket eligible and where BA is the validating carrier.

2 Guidelines Paper ticket requests for travel more than 14 calendar days in advance will be posted to the agent address as advised in the booking. Paper ticket requests for travel between 14 calendar days and 48 hours of departure will default to a ticket on departure at the airport ticket desk. Paper ticket requests for travel within 48 hours of departure cannot be guaranteed. Please ask your customers to allow extra time to collect tickets on departure. Bookings will be validated to ensure that an eticket could not have been issued for the itinerary. Where an eticket can be issued the paper ticket request will be rejected. BA will acknowledge that the paper ticket request has been received and that details have been checked. The ticket numbers will appear in the booking once the tickets have been issued. This process is for prime issue or new ticket requests only. Requests for the reissue of paper tickets following a voluntary itinerary change will need a minimum of 21 calendar days notice and you are asked to consult with trade support for advise on these occasions. Please note: Requests for departures from Newquay (NQY) airport cannot be processed, as there are no ticketing facilities available at this location. Booking Content Create the relevant MD50/vMPD for a PTA as per instructions previously published on batraveltrade.com. Using the keywords described below add information to the booking according to your GDS system to include full telephone and address contact information and fare calculation breakdown. Should it be necessary to re send a PNR to BA for action for any reason such as where BA has requested additional information, the PTRQ keyword must be entered into the PNR again. Ending the transaction will forward your booking to BA for processing and validation. Page 2 of 6

3 Please see below for the GDS specific entries required: Additional entries for Amadeus GDS agents: SK PTRQ BA-PAPER TICKET REQUEST SR OTHS BA-MPD NUMBER (Include check digit) SR OTHS BA-AGT IATA NUMBER SR OTHS BA-MCO ISSUED DDMMMYY SR OTHS BA-PLS ACK TOD/PTA SR OTHS BA-CONTACT NAME AND AGENCY POSTAL ADDRESS. SR OTHS BA-TELEPHONE CONTACT DETAILS Additional entries for Sabre GDS agents: 3 OSI BA PTRQ.PAPER TICKET REQUEST Add keyword PTRQ as an OSI element for BA ensuring a dot is added after the keyword. Add segment relation for any BA sector in each OTHS element : 3OTHS2/DHARAMSI/ZMRS DHARAMSI/TMS (Names for segment 2) 3OTHS2/BA 872Y LHRDME 01AUG 3OTHS2/UN333Y DMELHR 04AUG (Itinerary) 3OTHS2/LON BA MOW CIF 3OTHS2/DME UN LON CIF NUC END ROE (NUC Breakdown) 3OTHS2/GBP (Base Fare) 3OTHS2/GBP3 90YR GBP80 00GB GBP19 70UB GBP3 20RI (Taxes) 3OTHS2/GBP (Total Fare Including Taxes Per Passenger) 3OTHS2/ 2P 30K (Baggage) Page 3 of 6

4 3OTHS2/ENDORSEMENTS AND VALIDITY DATES 3OTHS2/CIF CIF (Fare Basis) 3OTHS2/GUARANTEED FARE QUOTED ON DDMMMYY (Date of Fare Quote) 3OTHS2/MPD NUMBER (Include check digit) 3OTHS2/TOTAL MPD VALUE FOR ALL PASSENGERS GBP AMOUNT 3OTHS2/AGT IATA NUMBER OTHS2/MPD ISSUED DDMMMYY 3OTHS2/PLS ACK TOD/PTA 3OTHS2/CONTACT NAME AND AGENCY POSTAL ADDRESS. 3OTHS2/TELEPHONE CONTACT DETAILS Additional entries for Galileo GDS agents: SI.BA*PTRQ.BA HK1 PAPER TICKET REQUEST (Note Dot required after keyword) SI.BA*DHARAMSI/ZMRS DHARAMSI/TMS (Names) SI.BA*BA 872Y LHRDME 01AUG SI.BA*UN333Y DMELHR 04AUG (Itinerary) SI.BA*LON BA MOW CIF SI.BA*DME UN LON CIF NUC END ROE (NUC Breakdown) SI.BA*GBP (Base Fare) SI.BA*GBP3 90YR GBP80 00GB GBP19 70UB GBP3 20RI (Taxes) SI.BA*GBP (Total Fare Including Taxes Per Passenger) SI.BA*2P 30K (Baggage) Page 4 of 6

5 SI.BA*ENDORSEMENTS AND VALIDITY DATES SI.BA*CIF CIF (Fare Basis) SI.BA*GUARANTEED FARE QUOTED ON DDMMMYY (Date of Fare Quote) SI.BA*MPD NUMBER (Including check digit) SI.BA* TOTAL MPD VALUE FOR ALL PASSENGERS GBP AMOUNT SI.BA*AGT IATA NUMBER SI.BA*MCO ISSUED DDMMMYY SI.BA*PLS ACK TOD PTA SI.BA*CONTACT NAME AND AGENCY POSTAL ADDRESS. SI.BA*TELEPHONE CONTACT DETAILS Additional entries for Worldspan GDS agents: 3OSI BA PTRQ.PAPER TICKET REQUEST Add keyword PTRQ as an OSI element for BA ensuring a dot is added after the keyword. 3SSR OTHS BA/DHARAMSI/ZMRS DHARAMSI/TMS (Names) 3SSR OTHS BA/BA872Y LHRDME 01AUG 3SSR OTHS BA/UN333Y DMELHR 04AUG (Itinerary) 3SSR OTHS BA/LON BA MOW CIF 3SSR OTHS BA/DME UN LON CIF NUC END ROE (NUC Breakdown) 3SSR OTHS BA/GBP (Base Fare) 3SSR OTHS BA/GBP3 90YR GBP80 00GB GBP19 70UB GBP3 20RI (Taxes) 3SSR OTHS BA/GBP (Total Fare Including Taxes Per Passenger) 3SSR OTHS BA/2P 30K (Baggage) Page 5 of 6

6 3SSR OTHS BA/ENDORSEMENTS AND VALIDITY DATES 3SSR OTHS BA/CIF CIF (Fare Basis) 3SSR OTHS BA/GUARANTEED FARE QUOTED ON DDMMMYY (Date of Fare Quote) 3SSR OTHS BA/MPD NUMBER (Including check digit) 3SSR OTHS BA/TOTAL MPD VALUE FOR ALL PASSENGERS GBP AMOUNT 3SSR OTHS BA/AGT IATA NUMBER SSR OTHS BA/MCO ISSUED DDMMMYY 3SSR OTHS BA/PLS ACK TOD PTA 3SSR OTHS BA/CONTACT NAME AND AGENCY POSTAL ADDRESS. 3SSR OTHS BA/TELEPHONE CONTACT DETAILS Page 6 of 6

Use and Issuance of Bahamasair E-Tickets

Use and Issuance of Bahamasair E-Tickets The purpose of this instruction is to provide guidance on the use and issuance of Bahamasair e-tickets on and after 1 June 2008, when paper tickets are eliminated