The AD75/50 ACTA special offer is not eligible for travel agents holding IATA Travel Industry Designator Service # (TIDS).

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1 SPECIAL ACTA OFFER for AD75 REDUCED RATE AUTHORIZATION PARTICIPATING CARRIERS In Economy Class, AD75 authorization numbers entitle qualified agency personnel to a 75% reduction on applicable fares when traveling on Air Canada, Air Canada Express *, Air Canada rouge, Lufthansa, the Austrian Airline Group (Austrian, Lauda Air, Tyrolean Airways, Rheintaflug), and Swiss. In Business Class, AD 75/50 authorization numbers entitle qualified agency personnel to a 75/50% reduction on applicable fares when traveling on Air Canada, Air Canada Express *, Lufthansa and the Austrian Airline Group (Austrian, Lauda Air, Tyrolean Airways, Rheintaflug), and Swiss. ELIGIBILITY and VALIDITY AD75/50 ACTA special offer is extended to valid ACTA travel agent ID card holders only AD75/50 authorizations are valid for outbound travel, up to and including January 31, Please review the fare rule first to ensure it permits an agent discount and book your reservation in your CRS. The AD75/50 program is extended to travel agencies who have held IATA accreditation for at least 12 consecutive months. Its personnel must be employed by the agency, without interruption, for 12 months before the travel date. Qualified personnel must be employed by an IATA appointed travel agency, without interruption, for 12 months before the travel date, or for at least 3 months with a current agency, provided they were previously employed with another approved agency, and the employment interruption did not exceed 60 days. The AD75/50 ACTA special offer is not eligible for travel agents holding IATA Travel Industry Designator Service # (TIDS). A fifty percent reduction (AD50) is also extended to the spouse of the qualified agency personnel, provided that the agency personnel and the spouse are booked on the same PNR, and travel all segments of the itinerary together, in Economy or Business Class. A spouse is defined as legally married or common-law partner of the same or opposite sex. * Air Canada Express is a trademark of Air Canada. The airlines operating Air Canada Express flights on behalf of Air Canada are: Jazz Aviation LP, Sky Regional Airlines Inc., Air Georgian Ltd. and Exploits Valley Services (EVAS).

2 Upon check-in or at the gate, travel agents must present a valid ACTA travel agent ID card for domestic Canada travel and a valid IATA travel ID card for transborder and international travel. Please consult IATA resolution 880 in the IATA travel agents s manual for all terms and conditions for reduced fares for accredited travel agencies. To submit a request for your two (2) AD75 authorization numbers for 2014, please fill in the AD75 ACTA Request Form and fax it to ACTA at Please allow 7 business days for processing. RESERVATIONS and TICKETING RESERVATIONS Economy Class Reservations must be booked in M class, but the discount must be applied using: - Y or B fares within Canada, US and international destinations Please note currently AD75/50 are not available on Air Canada's Premium Economy and Air Canada s rouge Premium rouge product. Business Class AD75 travel within 7 days of departure date (one-way or return trip). - Book in Z class, and apply your discount using the J fare. AD50 travel within 21 days of departure date (one-way or return trip). - Book in Z class, and apply your discount using the J fare. ** see below note Economy Class: S class Business Class: P class First Class: Contact LH sales office for authorization, and book O class, once authorized. Not valid on LH flight numbers operated by trains or buses Not valid for entry into Star Alliance airport lounges or affiliated lounges operated by other carriers.

3 ** see below note Economy Class: N class Business Class: R class First Class: n/a - Economy Class: N class Business Class: R class First Class: Contact LX country manager for authorization and book O class, once authorized. Please apply the Air Canada rules with regards to fare eligibility. ** NOTE: Effective August 6 th, 2014, entry of SK elements for AD75/50 travel must be assigned to the LH/OS flight segment. If the flight booking is changed, the SK element is automatically deleted; it must therefore be re-entered after every rebooking. If you are creating the booking in Amadeus or changing the booking, please enter the SK elements as follows: AD75N1-entry in Amadeus: SK STFDLHHK1-OP-LH08/Segmentallocation e.g. SK STFDLHHK1-OP-LH08/S2-3 Output: SK STFD LH HK1 OP-LH08/S2 SK STFD LH HK1 OP-LH08/S3 If you are booking your AD75/50 travel in a CRS other than Amadeus, the required SK element must be entered by LH. In such cases, please contact your Lufthansa Sales & Service Team for each new booking and rebooking of an AD75/50 journey; the team will make the necessary SK entries for you.

4 TICKETING Economy Class and Business Class A ticket time limit applies to all unrestrictive fares. Ticketing is required 3 days prior to departure, or within 24 hours for bookings made within 3 days of departure. Bookings will be monitored via the Air Canada automated Flight Firming Tool which searches for un-ticketed PNRs passed their ticketing deadline. You will receive an automated message a few days in advance of the ticketing deadline for your un-ticketed PNRs. Please remember to action your queues and provide ticket number (s) by the required date to prevent PNR cancellation. Authorization Number Only one authorization number is required for you and your spouse One authorization is valid for a single round trip travel Authorization numbers can only be used once Ticket Issuance Issue your tickets using BSP/ARC 014 ticket stock, according to the fare rule. Ticket Designator Review the fare rule, to ensure it permits a discount. If the fare permits a discount it will be indicated Enter the applicable ticket designator xx/ad7a4 or AD5A4 (example Y/AD7A4) Routing As per fare rule Not valid after As per fare rule, or 90 days from outbound flight if no maximum stay applies Tour Code Enter the 12-alphanumeric authorization number. A ticketing error fee of $50 CA plus tax applies for incorrect/missing authorization numbers. Commission/Itinerary Enter 0 and the applicable itinerary code Conjunction Tickets Issue the travel agent and spouse ticket in conjunction, when applicable Fuel Surcharges International fuel surcharges apply Taxes and Fees Apply Changes As per fare rule Refund Standard refund procedures apply, based on applicable fare rules Form of payment Air Canada accepted credit card only DON T FORGET! Reservations and tickets are subject to the Air Canada AD75/50 and the published fare rule, and the CRS Booking and Ticketing Policy. Cancel and rebook to secure space outside the ticketing deadline is not permitted.

5 NOT PERMITTED - Advance Seat Selection - Waitlist and inventory clearance - Commission, Cash Rewards - Codeshare and charter flight - Denied boarding compensation - VATs - Frequent Flyer miles accumulation - Protection/rerouting on other carriers - MPD as payment - Travel in business class with infants - Use of eupgrade credits - PTAs - Multiple trips (or side trips) on one ticket, using one authorization number - Name changes - Combination with any fares or other promotion - Not currently available on Air Canada s rouge Premium Economy product. BLACKOUT PERIODS Travel during blackout periods is not permitted. BLACKOUTS FOR NORTH AMERICA (including Hawaii) 16 April 2014 to 22 April December 2014 to 7 January April 2015 to 07 April December 2015 to 6 January 2016 BLACKOUTS FOR INTERNATIONAL 16 April 2014 to 22 April June 2014 to 2 September December 2014 to 7 January June 2015 to 7 September December 2015 to 6 January 2016

6 ADDITIONAL BLACKOUTS / SPECIFIC DESTINATIONS To/From Asia: 01 February 2015 to 15 February 2015 To/From China: 12 February 2015 to 26 February 2015 To/From Milan : 01 May 2015 to 31 October 2015 BLACKOUTS FOR CARIBBEAN DESTINATIONS 6 March 2014 to 24 March April 2014 to 22 April December 2014 to 7 January February 2015 to 7 April December 2015 to 6 January 2016 INTERLINE TRANSPORTATION ON CARRIERS OTHER THAN AC, LH, OS AND LX When interline carriers are part of a single reduced-rate journey, please contact the other airline for instructions regarding reduced rate transportation. Approval must be obtained from the other airline before you issue the ticket. Please cross-reference the other airline authorization or approval code in the endorsement box of the AC ticket and enter it in an OSI AC field of the PNR.

7 MISCELLANEOUS Irregular operations and schedule changes: Check-in: Maple Leaf Lounge access: When travelling to or via the U.S.: Protection/rerouting on other carriers not permitted. Please allow sufficient time for check-in and be prepared to check all baggage that does not meet the airline carry-on baggage rules. Verify baggage policy at Permitted using a confirmed AD75/50 ticket in Business Class for same day travel. Air Canada is required under the U. S. Transportation Security Administration's (TSA) Secure Flight Program, to collect at least 72 hours prior to departure, the following information: Full name as it appears on the travel document; Date of birth; Gender; Redress Number a unique number obtained from the U.S. Department of Homeland Security for passengers that share the same name as someone on the U.S. watch list (if applicable). This information can be provided in your GDS in an SSR DOCS or at aircanada.com. For reservations made within 72 hours of departure, the information must be provided at time of booking. Please ensure that sufficient time has been provided for U.S. Customs and Immigration formalities when pre-clearance is offered in Canada When travelling to international destinations: You must obtain health visas and proof of citizenship. In the event that you are denied entry into the country resulting in a cost to Air Canada, Lufthansa or the Austrian Airline Group, these airlines shall retain the right to seek redress for any and all costs it incurred. Such occurrence is likely to result in the withdrawal, cancellation or suspension of reduced rate travel privileges of the travel agency by which you are employed.