Quikticket User Guide. Add to favourites or access via

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1 Quikticket User Guide Signing in Add to favourites or access via Note : This site requires up to date Browsers Out of date browsers are not supported Signing in add your user name, password and agency account code that you received on sign up. Once your credentials are entered select Sign In Once signed in - your dash board (Home page) will show

2 From here you can select your action o Issue via Quikticket o Queue PNR o Ticket search by Report or find by range FTG-Quikticket o Select this if you are wanting to issue a new ticket either on your agency plate or on First Fares or Wholesale The GDS Provider & PCC will have your PCC, First Fares AND Wholesale as options. The example here shows all our PCC options. Yours will be limited to three or whatever you have access to.

3 From here enter in your GDS record locater (Not the airline reloc) and select next This example is a Singapore Airlines booking to Singapore It is suggested that you remove any filed fares and let Quikticket validate the fare. If you do have a stored fare if not a guaranteed fare quote the system will alert you that it cannot continue and it will require you to start over once you have removed any filed fares Ensure all the passengers you want to ticket are checked; remain on Price New Gross. Select Sectors that you want to ticket Select Form of Payment and select Next Note: There is a 10 minute action countdown timer located at the bottom left corner. If this expires you must start over. Note: You will not have access to Reissue/Reval or Involuntary reissue. This will be implemented in time once we have concluded testing. Note: You will also not see: Ticket NET fare Note: If you select Credit card a new box will appear for you to enter in these details. Any entries in your GDS will not be carried through. You will always need to enter your credit card details in Quikticket. One you have selected next, the fare, tax and commission will be shown.

4 You can enter in your selling Price or instruct your E Ticket receipt to have the gross omitted using SPM. Select SPM to access. Note: In agents access Baggage, Invoice, Tourcode & endorsement are not editable. By entering 0.00 in the selling price this will take the price off your receipt.

5 Note: This is for documentation only. The airline E Ticket remains as ticketed with fare values. You can also add a service fee and offer a breakdown of fare and taxes, summary only or, by entering 0.00, no value. SPM can be updated anytime prior to ticketing or after ticketing. Any saved changes will generate a new Receipt/Itinerary. Commissions payable will also be shown here. All commissions have been pre-loaded to validate against all itineraries Once you are satisfied that the fare, taxes and commission are correct you can select issue Note: Quikticket will not Best Buy. It assumes you have pre-sold the fare you are wanting and will only price on the class booked. Ticket confirmation Select Finish

6 Now refresh your home/dash board page You will now see your ticket shown here. The icons on the right are action icons to allow you to make adjustments should you need to complete you SPM, Void, submit a refund application (if issued on FTG plate) or see booking history Select this to void (Same Calendar day) Select this to update your SPM Select to submit a refund application to FTG Select to view booking history Select to view actual Airlines/GDS E Ticket

7 Once issued you will automatically receive an E Ticket receipt from QT The amount circled is the amount entered in SPM. If this was set to 0.00 then no amount would show here. The detail in the rectangle will be branded to your agency with your details. Note: Any tickets issued on your agency plate will not receive an invoice from us, nor will it have any service fees applied. Note: Any tickets issued on FirstFares or Wholesale will be followed by an invoice from FTG. Tickets that need to go on FirstFares or Wholesale include ticketing authorities your agency does not hold or special fares only accessible via FirstFares. Voiding To void, select the on the ticket line IMPORTANT NOTE: It is imperative that you void through Quikticket if you issued the original ticket in Quikticket. DO NOT VOID IN YOUR GDS. This will not send a message to Quikticket nor credit your agency if issued on FirstFares. If issued and voided in Quikticket no void fees will apply. Once you have selected the void key, you will be asked to confirm the action.

8 You will now see a ticket number with a red line and the status as VOID Other Information At the top left there are some selections you can view. Commissions: This is what we pay you if issued on our plate. This is NOT a list of self-write levels. Please refer FIN or the base commissions list for self-write levels. Tools: This has a list of all FTG only IATA plates and ticketing authorities. This is not a list that your agency holds. News: This is on the home page This will include special information to complement our What s New

9 QUESTIONS & ANSWERS Q: I can t access Quikticket after I have registered and received my details A: Double check your credentials. If all correct, copy or Print Screen and paste on an and send to QTsupport@firsttravel.co.nz Q: I get an error when trying to price my PNR A: Unfortunately not all tickets can be processed via QT. All guaranteed GDS fares can be processed, however there are certain exceptions. Please refer to the exceptions list at the bottom of this document. If you feel this is not an exception or the error message is not self-explanatory, register the error by clicking on the same page as the error on the Report Error link. This sends an detailing your issue to the support team. They will report back to you with a fix or advise that they have escalated it for further investigation. Q: I have had a schedule change or required to reissue the ticket. How do I get an updated E Ticket receipt from Quikticket? A: At this point in time it is NOT possible. Either attach an updated itinerary or download from the GDS online portal. However if issued on FirstFares or wholesale you can access a similar looking document from the E TICKET Download Q: I am trying to issue a ticket on Hahn (HR). It doesn t recognise my operating carrier to plate on HR. A: There are hundreds of interline partners on HR send QTsupport@firsttravel.co.nz the PNR and sector you want to issue and they will set up the interline agreement between the operating carrier and HR. Q: I am trying to issue a wholesale fare; it prices a lower gross but with a large ticketing fee A: Unfortunately this is the only way we can load airline filed NET fares to us. The ticketing fee acts as the Mark up, and commission is paid to you from that. You should have already sold the gross fare, therefore your NET will be as expected.

10 Ticketing Exceptions FTG Filed fares (Fares not loaded publically or privately by the airline or ATPCO) Fares requiring manual intervention o LH/LX/OS ex NZ o NZ Shorthaul with 7 DAY Authority o NZ Shorthaul IT Fares o FJ IT Fares o Other IT fares when not filed by the airline Corporate Fares Group Fares Hint: The base commission list on FIN or Farefinder has a Quikticket guide. For a full list of cans & cants please refer to this list