Use and issuance of Air Burkina e-tickets

Transcription

1 Use and issuance of Air Burkina e-tickets Table of contents 1. E-tickets only from 1 June 2008 in IATA BSPs 2. 2J Ticket Issue Policy 3. Rebooking /Collecting change fees on Air Burkina 3.1 Revalidation 3.2 Reissue 4. Interline e-ticket agreements (IET) on Air Burkina 5. Interline e-ticket agreements (IET) to be completed 6. Ticketing of Infants on interline journeys 7. Ticketing Airports which are not e-ticket enabled 8. Open Flight Coupons 9. Itineraries containing more than 16 Segments 10. Group booking 11. 2J Policy for VMPD / VMCO 12. Bulk and Negotiated fare

2 The purpose of this instruction is to provide guidance on the use and issuance of Air Burkina e-tickets on and after 1 June 2008, when paper tickets are eliminated from IATA BSPs. This document is primarily concerning administration processes with other airline partners. 1. e-tickets Only from 1 June 2008 in IATA BSPs For tickets issued on or after 1 June 2008 paper tickets must not be issued on BSP neutral paper ticket stock using Air Burkina airline accounting code (2J 226). 2. 2J Ticket Issue Policy Air Burkina may be selected as ticketing carrier by travel agents when issuing e-tickets to cover journeys which include travel entirely or partially: (a) on 2J flights with a 2J flight designator code (including flights with a 2J prefix operated by a 2J partner carrier like I5). In all other cases, Air Burkina must not be selected as ticketing carrier. Air Burkina has a ticket issuance misuse fee of XOF in place. This will be applied in each case where a 2J ticket has been used to issue tickets which do not conform to this policy. In the event of a fee being applied, it will be charged to each ticket and debited by means of an ADM. 3. Rebooking /Collecting change fees on Air Burkina 3.1 Revalidation The revalidation is not allowed For rebooking of tickets, the revalidation can be done only by 2J agencies CTO or ATO. 3.2 Reissue Reissue must be used by the agent to rebook 2J e-tickets.

3 Use ADC procedure to collect rebooking fee 4. Interline e -ticket agreements (IET) on Air Burkina Air Burkina has completed IET agreements with the following carriers. This means that providing Air Burkina flights are part of an interline journey with the following carriers, Air Burkina tickets may be issued in accordance with the 2J Ticket Issue Policy. Completed IET agreements I5 Compagnie Aérienne du Mali 5. Interline e -ticket agreements (IET) to be completed Air Burkina intends, over the course of the next few months to complete IET Agreements with the following carriers. Note the following table is subject to change, will only include those carriers who have confirmed that they will implement IET with us. V7 Air Sénégal International YO Heli Air Monaco ET Ethiopian Airlines KQ Kenyan Airlines KL KLM Airlines AF Air France VU Air Ivoire 6. Ticketing of Infants on interline journeys I5 as 2J does not have limited functionality in their system to accept e-tickets for infants who are travelling as part of an interline journey involving Air Burkina. 7. Ticketing Airports which are not e-ticket enabled No V-MPD / V-MCO to be used Please send the passenger to Air Burkina ATO/CTO for the payment

4 8. Open Flight Coupons I5 as 2J support the issuance of open e-ticket flight coupons. 2J as Validating Carrier will issue e-tickets for interline itineraries with open segments as long as one segment is confirmed or waitlisted. 9. Itineraries containing more than 16 Segments 2J can issue conjunctive tickets up to 16 coupons. 2J cannot accept a conjunctive ticket as validating carrier or from an OA validating carrier that contains more than 16 coupons as defined in IATA industry ATB resolutions. 10. Group booking 2J allows the issuance of electronic tickets for groups. 2J requires that each ticket have a specific passenger name. 2J allows E-tickets to be issued in a PNR that contains a group name field as long as the ticket is issued for an individual J Policy for VMPD / VMCO IATA has developed the BSPlink VMPD as a substitute for manual MPDs. Air Burkina will accept VMPD or VMCO solu tions only for a very limited number of reasons of issuance. The table below gives an overview of the reasons for wich Air Burkina will accept the issuance of a V-MPD (BSP link) or a V-MCO (GDS solution). Since the transmission of the GDS V-MCO number into Air Burkina Reservation or DCS data base is not guaranteed today in order to allow efficient processing, acceptance of it will be limited until clarifications are made by GDSs.

5 Reason for issuance V-MPD V-MCO Comment Air Transportation NO NO Use airline paper MCO at 2J CTO / ATO Surface Transportation NO NO Bag shipped as Cargo NO NO Land arrangement for NO NO IT Car Hire NO NO Sleeper/berth NO NO Up-grading NO NO Use airline paper MCO at 2J CTO / ATO or make reissue using ADC procedure Under collection NO NO Refund or contact 2J CTO / ATO for reissue Taxes/fees/charges NO NO Deposit/down payment NO NO Refundable balance NO NO Hotel accommodation NO NO Sundry charges NO NO Cancellation fee NO NO domestic Rebooking fee international YES NO VMPD number must be shown on the reissue ticket on endorsement box Lost ticket NO NO UMNR fee domestic NO NO UMNR fee NO NO international Collection for xbag NO NO Use airline paper MCO at 2J CTO / ATO Prepaid ticket advice (PTA) YES NO Origin of PTA must be one of the following cities: OUA ABJ COO LFW PAR BKO DKR NIM BOY, and departure must be 72 hours after issuing date of PTA

6 12. Bulk and Negotiated fares 2J allows the issuance of electronic tickets for bulk and negotiated fare type