GroupManager QUICK REFERENCE

Transcription

1 GroupManager QUICK REFERENCE

2 Acknowledgement: This document was developed by Galileo Training Services. Customer feedback is important to us. Please take a few minutes to send any questions or comments to us at training.development@galileo.com 2007 Galileo International, L.L.C. All rights reserved. Information in this document is subject to change without notice. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose without the written permission of Galileo International. All screen examples and other inserts associated with system output are provided for illustration purposes only. They are not meant to represent actual screen responses, rates, etc. Galileo International may have patents or pending patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. The furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property rights except as expressly provided in any written license agreement from Galileo International. All other companies and product names are trademarks or registered trademarks of their respective holders. 4/07

3 Contents Two Basic Steps... 3 Entering and Exiting GRP Mode...3 Creating Group Control Records (GCRs)... 4 Entering Mandatory GCR Fields... 4 Entering Optional GCR Fields... 5 Completing GCRs... 5 Retrieving GCRs... 6 Managing GCRs... 6 Cancelling and Cancelling/Rebooking GCR Segments... 6 Changing Segment Size... 7 Merging Duplicate Segments... 7 Reaccommodating Group Segments... 7 Changing Segment Status... 8 Displaying Selected GCR Components... 8 Displaying Group Manifests... 9 Creating Group PNRs (GPNRs) Displaying GCR Availability Using GCR Availability Options Displaying Non-Group Availability Selling and Cancelling GPNR Segments Selling Cancelling and Cancelling/Rebooking Completing GPNRs or C/GPNRs Entering Passenger Data Working with Ticket Summary Reports (TSRs) Entering Information in Ticket Summary Reports Displaying Ticket Summary Reports Printing Ticket Summary Reports Appendix Sample Screens...16 GroupManager Quick Reference (August 2002-Internet Version) 2

4 GroupManager GroupManager is a group travel management program that provides an easy way to coordinate the sale of blocked (group) space. GroupManager assists you in the management of that space before, during and after its sale. The two main components of GroupManager are the Group Control Record (GCR) and the Group PNRs (GPNRs). In one record, the GCR stores blocked airline space. GCR s can only be created and managed by an agency-designated group controller. The GPNRs store the individual passenger s itinerary and information. Two Basic Steps 1. Build GCR. 2. Build GPNRs from GCR availability. Entering and Exiting GRP Mode A new work area called the Group (GRP) mode, must be activated (entered) to perform Group Control Record (GCR) functions. Once entered, it remains active until exited. Only select agency designated personnel can build and manage GCRs and are authorized to enter GRP mode. Enter GRP mode Exit GRP mode Display active mode GMI GMX OP/W GroupManager Quick Reference (August 2002-Internet Version) 3

5 Creating Group Control Records (GCRs) A GCR has both mandatory and optional fields. Entering Mandatory GCR Fields To input: GCR ownership (where xxxx is the pseudo city) Group name (no numerics allowed) Agency phone number Received Host airline seats from availability (maximum of 9 seats) Non-host airline seats (maximum of 999 seats) GID/xxxx N:HORSE SHOW P:DENAS/ LOU R:JOE Ø9Y3 ØUS280Y2NOVPITDTWGK225 Continued on next page GroupManager Quick Reference (August 2002-Internet Version) 4

6 Entering optional GCR Fields To input: Manual fare (no ATFQ allowed) Mailing address Delivery address Remarks FINAL date for segment 1 with number of days prior to departure (7 days) FINAL date for segments 1-3 with specific date Group tracking with number of days prior to departure (days must be in descending order) Group tracking with specific dates (dates must be in ascending order) Queue Minder (maximum of 10 per GCR allowed to be input by agency and only GRP mode queue 15 can be used) T: F/ORDMIAORD /40.00/YG26 /W-APOLLO TRAVEL 23 ELM ST ARROW C0 Z/80014 D-APOLLO TRAVEL JAN 38 th FLOOR :5 TRADE SHOW FINAL/S1/DEN/7 FINAL/S1-3/DEN/5MAY GRPT/S1/DEN/120/90/60/30 GRPT/S1-3 5/LAX/ 1MAY/1JUN/1JUL/1AUG QMDR-13AUG/15/FIRM GROUP Note: Group tracking (GRPT) can be viewed only by displaying the itinerary ( I). Competing GCRs You must end transact or queue a GCR to complete it. To End transact End transact and place GCR on GRP mode queue 20 End transact and place GCR on GRP mode queue 15 of new owner (where xxxx is the pseudo city) Ignore E QEP/20 QEP/xxxx/15 I GroupManager Quick Reference (August 2002-Internet Version) 5

7 Retrieving GCRs GRP mode must be active before you can retrieve a GCR. To retrieve: GCR by group name GCR by group record locator GCR by flight info and name List of all GCRs for pseudo (where xxxx is the pseudo city) -HORSE SHOW G1ABC23 BA296/15JUL-SMITH -xxxx Managing GCRs Cancelling and Cancelling/Rebooking GCR Segments You can cancel or cancel/rebook one or more segments in a GCR. All goup space in GPNRs must be cancelled prior to cancelling the segment in a GCR. GRP mode must be active. Cancel itinerary, all segments Cancel segment 5 Cancel segments 3 thru 5 and 7 Cancel segment 6 and rebook from availability (for selling host airline space only) Cancel segment 2 and rebook for alternate date Cancel segment 2 and rebook in alternate class of service XI X5 X3-5 7 X6/Ø9B3 X2/Ø19SEP X2/ ØM GroupManager Quick Reference (August 2002-Internet Version) 6

8 Changing Segment Size You can increase or decrease the current block size (CUR) for one or more segments in a GCR. GRP mode must be active. Change all segments on GCR to group size of 10 Reduce all no names to zero on segment 2 (AVL=0 BKD=CUR) Reduce all no names to zero and set FINAL to current date on segments 1 thru 25 CSI/10 CS2/0 CSF1-25 Merging Duplicate Segments You can combine (merge) duplicate segments, which are often the result of a schedule change. To merge: Segment 2 into segment 3 MI3 2 Reaccommodating Group Segments Group Segment Reaccommodation allows the group controller to manually move non-host blocked space from one flight to another. All associated GPNRs are updated when a group segment is reaccommodated in a GCR. To reaccommodate: Segment 2 to all new flight information Segment 5 to new flight number Segment 9 to new gooking class Segment 30 to new date Segment 4 to a connection Segment 1 without rotection Segment 6 with new times Segment 2, picking up new times from availability GR2/US213Y2JUNRDUORD GR5/112 GR9/H GR30/2JUN GR4/UA639B1FEBTADEN UA150B1FEBDENSAN GR1/NONE GR6/T-900A 1005A GR2/T- GroupManager Quick Reference (August 2002-Internet Version) 7

9 Changing Segment Status All associated GPNRs are updated when a group segment s status is changed in a GCR. To change: Status Time Status and time.22hk.9t/530p715p or.9t/ gk/800a140p or.45gk/ Displaying Selected GCR Components Display air itinerary in GCR for specific carrier Display air itinerary in GCR for several carriers Sign into GRP mode queue 15 and display itinerary for specific carrier Sign into GRP mode queue 15 and display itinerary for several carriers (a maximum of 5 carriers can be specified) Display history of displayed GCR Display air history of a displayed GCR Display queue trail history of a displayed GCR Display GCR from similar name list Redisplay similar name list I/DL I/DL UA TW Q/15 I/DL Q/15 I/DL/UA/TW H HA HQ 2 L GroupManager Quick Reference (August 2002-Internet Version) 8

10 Displaying Group Manifests A group manifest is a list of all passengers travelling in a specific group. GRP mode must be active to request the manifest. You can display the list with or without numbers. A numbered list will display in PNR mode and an unnumbered list will display in GRP mode. An enhanced manifest, including additional flight and booking information, can be displayed by appending an N after the function identifier of G or GC in any of the formats below (e.g. GN, GN/S3 or GCN-D). To display numbered manifest for: All GPNRs and C/GPNRs for segment 1 Only C/GPNRs for segment 1 All GPNRs and C/GPNRs for segment 3 Only C/GPNRs for segment 3 All GPNRs and C/GPNRs for segment 3 with seat assignments Only C/GPNRs for segment 3 with seat assignment To display unnumbered manifest for: All GPNRs and C/GPNRs for segment 1 Only C/GPNRs for segment 1 All GPNRs and C/GPNRs for segment 3 Only C/GPNRs for segment 3 All GPNRs and C/GPNRs for segment 3 with seat assignments Only C/GPNRs for segment 3 with seat assignments Display A GPNR or C/GPNR from a numbered list Redisplay numbered list G GC G/S3 GC/S3 G/S3S GC/S3S G-D GC-D G/S3-D GC/S3-D G/S3S-D GC/S3S-D L 2 L GroupManager Quick Reference (August 2002-Internet Version) 9

11 Creating Group PNRs (GPNRs) Displaying GCR Availability The GCR must be built before you can build the GPNRs. You can use only airport codes when dislaying GCR availability. You must be in NR mode and the availability format must include the GCR record locator. See Appendix Sample screens for an example of a GCR availability screen. To request availability for: All segments in the GCR Specific carrier in the GCR Excluding carrier in the GCR All segments in the GCR by departure date A departure date, origin and destination (time is optional) A departure date, origin, destination, and return date GMA/G1ABC23 GMA/G1ABC23 DL GMA/G1ABC23-DL GMA/G1ABC23/15OCT GMA/G1ABC23/15OCTORDMIA8A GMA/G1ABC23/15OCTORDMIA/R22OCT Using GCR Availability Options Request more availability Redisplay original availability Redisplay availability with a new departure date GMA GMA R GMA 17JUL Continued on next page GroupManager Quick Reference (August 2002-Internet Version) 10

12 Using GCR Availability Options (Cont.) The following options can be used only if you specified an origin and destination city in your original entry. To request: Availability by alternate time Availability by alternate date and time Opposite availability for alternate date and time Availability for new origin (board point) Availability for new destination GMA 2P or GMA 1400 GMA 21JUL2P GMA 024JUL/8A GMA BSEA GMA DPHX Displaying Non-Group Availability To request availability for: Non-blocked segments A15DECMIATPA5P GroupManager Quick Reference (August 2002-Internet Version) 11

13 Selling and Cancelling GPNR Segments Selling You sell blocked space from GCR availability and on-blocked space from normal availability. To reference sell blocked space from a GCR availability, you must be in PNR mode. A maximum of 99 seats may be sold (blocked space only). Sell 10 seats from line 3 of a GCR availability screen Sell 10 seats from lines 1 thru 3 and 5 of a GCR availability screen Insert after segment 4 and sell 9 seats from line 10 of a GCR availability screen Reference sell 9 coach seats from lines 3 and 4 of a normal availability screen Manual sell non-blocked space Enter ØSP10L3 ØSP10L1-3 5 /4 ØSP9L10 Ø9Y3Y4 or Ø9Y3 ØUS243Y11SEPCLEPITNN2 Cancelling and Cancelling/Rebooking Cancel itinerary all segments Cancel segment 3 Cancel segments 2 thru 4 and 6 Can entire itinerary and rebook space from a GCR availability screen Cancel and rebook from a normal availability screen XI X3 X2-4 6 XI/ØSP8L4 X2/Ø9Y3 GroupManager Quick Reference (August 2002-Internet Version) 12

14 Completing GPNRs or C/GPNRs Entering Passenger Data Passenger data must be entered into a GPNR before it can be completed. To input: Name Group name Agency phone Ticketing Received Mailing address Delivery address Remarks Form-of-payment (check) Seat assignments Stored fare (ATFQ) N:SMITH/JOHN/JANE MRS N:C/10SMITH/GROUP P:ATLAS/ JAN T:TAU/5SEP R:BILL W-MR J SMITH 56 MAIN ST ATLANTA GA Z/30318 D-IBM SUE 2ND FLOOR :5 SHRINERS CONVENTION F-CK 9S T:$B You must end transact or queue a GPNR to complete it. End transact End transact and place GPNR on queue 46 End transact and place GPNR on queue 51 of branch office (where xxxx is the branch pseudo city) Ignore E QEP/46 QEP/xxxx/51 I Note: See Appendix Sample Screens for an example of a completed GPNR. GroupManager Quick Reference (August 2002-Internet Version) 13

15 Working with Ticket Summary Reports (TSRs) The Ticket Report Summary (TSR) is an optional feature. It can provide either a detailed list of passenger ticketing activity (summary report) or a summary of ticketing totals (totals report) for a specific group movement. Entering Information in Ticket Summary Reports You use fill-in-format screens to enter ticket information in the TSR when a ticket was not generated through Apollo. The fill-in can be displayed in either GRP or PNR mode. This allows both group controllers and retail agents to enter ticket information. To display a fill-in-format to: Add ticket information Delete ticket information Void ticket information Enter exchange ticket information Add/change remarks Delete remarks To display last accepted: Ticket information fill-in Remarks fill-in GTKT/ or GTKT/G1ABC23 GTKT/G1ABC23/D GTKT/G1ABC34/V GTKT/G1ABC23/EX GRMK/ or GRMK/G1ABC23 GRMK/G1ABC23/D GTKT GRMK GroupManager Quick Reference (August 2002-Internet Version) 14

16 Displaying Ticket Summary Reports Once the report has been established, it can also be sent to a printer. The GCR must first be displayed before printing the TSR. Only a group controller can print a report. To display the report for: All carriers with the summary and total of GPNR ticket activity (where is the printer LNIATA) A specific carrier with the summary and total of GPNR ticket activity All carriers with only the total of GPNR ticket activity A specific carrier with only the total of GPNR ticket activity GSUM GSUM/BA GTOT GTOT/BA Printing Ticket Summary Reports Once the report has been established, it can also be sent to a printer. The GCR must first be displayed before printing the TSR. Only a group controller can print a report. To print the report for: All carriers with the summary and total of GPNR ticket activity (where is the printer LNIATA A specific carrier with the summary and total of GPNR ticket activity All carriers with only the total of GPNR ticket activity A specific carrier with only the total of GPNR ticket activity GSUM/ /P GSUM/SR/ /P GTOT/ /P GTOT/UA/ /P GroupManager Quick Reference (August 2002-Internet Version) 15

17 Appendix Sample Screens All group air segments are sold from GCR availability. The display will show 1-10 lines of flight information with 0-9 seats available in the class blocked. Status codes (HK, GK, SC and TK) are seen after the segment is sold. On a GPNR screen the words GROUP RECORD appear in the upper right corner of the display and a G appears to the right of each group segment. On an itinerary display ( ) or ( IA), the group record locator (GRLOC) appears to the right of the group segment. GroupManager Quick Reference (August 2002-Internet Version) 16