Schedule Change 300 Mile Radius

Transcription

1 Schedule Change 300 Mile Radius Return to Schedule Change - Main Index AA Flights 300-Mile Radius Travel Agents may apply 300-Mile radius for the following reasons: Discontinued service without an alternate protection agreement An extended connection time equal to/greater than 4 hours An involuntary connection requiring the customer to overnight on either the outbound or return segment Non-stop to connecting flight new routing within 300 mile radius offers non-stop flight AA Flights 300-Mile Radius - Discontinued service without an alternate protection agreement Travel Agents may rebook new itinerary: Discontinued service without an alternate protection agreement Discontinuation of Service: If American Airlines has an alternate protection agreement the 300-mile radius option is not allowed. Itinerary must contain AA space only Exception: Basic Economy ticketed fares: Fares must be booked in B inventory only If unable to book in B as originally ticketed, an alternate flight must be selected If the customer has chosen an alternate AA airport, they may use that airport for their continuing or return journey

2 AA Flights 300-Mile Radius - An extended connection time equal to/greater than 4 hours 4 Hours or Greater: An extended connection time equal to/greater than 4 hours Example itinerary: ACT - DFW - SMF - DFW ACT JUL ACT DFW 600A 645A (schedule change created a 4hr or greater connection) JUL DFW SMF 1230P 200P If the schedule change results in a connection time equal to/greater than 4 hours and the customer requests to drive to the connection city: Agency may "cancel the outbound flight segment" from the itinerary If assistance is required contact Sales Support If the customer has chosen an alternate AA airport, they may use that airport for their continuing or return journey or they may keep the return airport as originally ticketed Basic Economy tickets, the return journey must stay in B inventory AA Flights 300-Mile Radius If a schedule change results in an invalid connection the following options are allowed: Note: If there is a valid connection within the same origin/destination with an arrival time within 2 hours of original ticketed schedule, 300-Mile Radius does not apply Example itinerary: BUR PHX MIA PHX BUR SEP BURPHX 650A 819A SEP PHXMIA 840A 402P Exception: Basic Economy ticketed fares: Fares must be booked in B inventory only If unable to book in B as originally ticketed, an alternate flight must be selected

3 AA Flights 300-Mile Radius Involuntary Overnight Connection Involuntary Overnight Connection: Involuntary Overnight Connection Example itinerary: OKC - DFW - MIA - GGT - MIA - DFW - OKC JUL OKC DFW 615P 715P (schedule change created an overnight connection) JUL DFW MIA 545A 930A JUL MIA GGT 1045A 1200N If a schedule change results in an involuntary overnight connection the following options are allowed: Customer may change to an alternate airport within a 300-mile radius as long as the new schedule does not also require an overnight connection Itinerary must contain AA space only Exception: Basic Economy ticketed fares: Fares must be booked in B inventory only If unable to book in B as originally ticketed, an alternate flight must be selected Customer may cancel segment(s) as required to eliminate the involuntary overnight connection. If customer cancels the outbound origination flight that required the involuntary overnight stay they may also cancel the return segment into their origination airport - or - they may keep the return schedule as ticketed If assistance is required contact Sales Support.

4 AA Flights 300-Mile Radius - Non-stop to Connecting flight Non-stop to Connecting Flight If a schedule change results in the non-stop flight changing to a connecting flight, 300-mile radius may be offered only if the new origin/destination results in rebooking back to a non-stop flight. If no other non-stop is available on the same day the customer is ticketed to travel the customer may change to an alternate airport within a 300-mile radius as long as the new schedule is booked as a nonstop flight Exception: Basic Economy ticketed fares: Fares must be booked in B inventory only If unable to book in B as originally ticketed, an alternate flight must be selected Validation using SalesLink Schedule Change Double Time Endorsement Box Requirements for 300-Mile Radius New ticket must be annotated: SKCHG/300M Validation using SalesLink Schedule Change Double TIme Endorsement Box Requirements for 300-Mile Radius This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed. You may login to SalesLink for PNR documentation: Login to SalesLink Request Type select Service, enter your PNR Waiver Type select Schedule Change Double Time o Reason Code from drop down menu, select: o Reissue 300-Mile PNR details and VCR details update both sections Update New ticket Endorsement Box: SKCHG/300M

5 Additional Categories Additional Ticketing/Itinerary Information: Once the agency has accepted and reissued the ticket for the schedule change and is unacceptable to the customer, agency may rebook. Annotate SKCHG in the Endorsement Box/Field of the new ticket. If a customer was protected beyond their original travel time or date and an earlier flight becomes available the customer may be reaccommodated. Return to Top A subsequent schedule change occurs Updated: August 28, 2017