Table of Contents SECTION ONE - SYSTEM ONE ACCESS

Transcription

1 Unit 1 Table of Contents SECTION ONE - SYSTEM ONE ACCESS INTRODUCTION TO COMPUTER RESERVATIONS COMPUTER RESERVATIONS SYSTEMS YOUR APPROACH TO SYSTEM ONE TERMS UNIT 1 REVIEW Unit 2 SYSTEM ONE CRS AGENT WORKSTATIONS WORKSTATIONS SIGN IN SIGN OUT SIGN IN/OUT REVIEW EXERCISE TELEX 080A TERMINAL TELEX 080A TERMINAL EXERCISE SYSTEM ONE PC IBM PS/ IBM PS/2 EXERCISE SCREEN MANAGEMENT FOR TRAINING Unit 3 SELF START COMPUTER BASED TRAINING (CBT) INTRODUCTION TO SELF START COMPUTER BASED TRAINING SELF START CBT STUDENT COMMANDS AND SIGN OFF UNIT 3 REVIEW EXERCISE Unit 4 SYSTEM ONE INFORMATION SYSTEMS GENIE GENIE EXERCISE SYSTEM ONE HELP SYSTEM FLIFO FLIFO CODES SYSTEM ONE INFORMATION SYSTEMS REVIEW/EXERCISE iii

2 SECTION TWO Unit 5 CITY PAIR AVAILABILITY HELP AVL You will utilize flight availability on a daily basis. Availability and schedule displays give you flight segment information for air transportation offered between two cities. The information contained in these displays is similar to that shown in the Official Airline Guide (OAG). Availability displays give the additional information of the number of seats available for sale and the on time dependability of any given segment. System One provides schedules and flight availability for most airlines for approximately 330 days into the future. The flights are displayed in the "best trip" order. That is, the departure time closest to that you requested up to one and one half hours earlier and one hour later and with the least elapsed time beginning with non-stop flights, then direct flights, then programmed connecting flights. The basic availability entry is shown below. The various modifications are then listed for you on the following page. Finally, practice exercises are provided for you to increase your proficiency. ENTRY A25MAYATLORD4P Explanation/Response Display Availability. A Function Identifier for Availability. 25MAY Travel Date. ATLORD Departure and Arrival Cities. 4P Departure Time preferred. AVAILABILITY DISPLAY: A2MAYATLORD4P (1) (2) (3) (4) (5) MO 02MAY E C ALT*DEST (6)(7)(8) (9) (10) (11) (12) (13) (14) (15) (16)(17)(18) 1+DL 876 F4 Y4 B4 M4 H4 Q4 K4 L4 ATL ORD 319P 414P / 5 2+UA 1628 F4 Y4 B4 M4 Q4 H4 F4 ATL ORD 400P 446P 72A - 0 / 7 3 AA 2126 F4 Y4 B4 M4 V4 Q4 H4 K4 ATL ORD 441P 533P 72S S 0 / 7 4+DL 740 F4 Y4 B4 M4 H4 Q4 K4 ATL ORD 508P 609P L10 D 0 / 3 5+UA 271 F4 Y4 B4 M4 V4 Q4 H4 K4 ATL ORD 511P 615P 72A D 0 / 5 6 AA 1051 F4 Y4 B4 M4 V4 Q4 H4 K4 ATL ORD 647P 745P 100 D 0 / 6 7+DL 1675 F4 Y4 B4 M4 H4 Q4 K4 L4 ATL ORD 714P 815P 767 S 0 / 2 8+UA 665 F4 Y4 B4 M4 Q4 H4 V4 ATL ORD 747P 845P / 7 > (1) Day of the week. (13) Arrival, local time. (2) Departure date. (14) Type of aircraft (equipment). (3) Time Zone Indicator. (15) Meal service code. (Origin and Destination) B - Breakfast (4) Alternative Service Indicator. E - Continental Breakfast (5) Alternate airports serving the metro area. L - Lunch DEST - destination, ORIG - origin D - Dinner (6) Line number. S - Snack (7) + Designates Complete Access. F - Fee for a meal (8) Airline code. (16) Intermediate stops. (9) Flight number. (17) Direct Access Indicator. (10) Availability by booking class code. (18) On time dependability. (11) Departure and arrival airport. (8 = arrives 80 to 89.9% of the time) (12) Departure, local time. 47

3 Unit 14 SECTION FOUR CAR SELL HELP CAR S As with air segments, there are two ways to sell car segments: Sell From a Display or Direct Sell. Sell From Display Designate the airline segment the car segment will follow with the necessary line and column number from the display. You can sell from the following displays: CA - Car Availability display C$ - Car Rates and Availability display CK - Auto Choice - check for the best value CLI - Car Location Index display The CA and C$ displays can be for one car company or multiple companies, whichever you requested. You adjust the sell entry to fit the display. Direct Sell Sometimes it is not necessary to look at an availability display in order to sell a car rental. You and/or your client may know exactly what car is required. Sell by reference to an air segment on a PNR, including the Vehicle Type and Rate Category. Whichever method you choose, System One will assist you by performing the following automated functions: CONSTRUCT A CAR SEGMENT with either an SS or NN status code, display an availability instead, or give you a specific reject message. REJECT any attempt to sell a car for a closed (c), or not carried (-) car type. INSERT the flight arrival information when segment reference is used. INSERT the car segment into the PNR. INSERT the /CF- field into the segment. (The /CF- optional field will be covered later.) INSERT the /BS- field into the segment. (The /BS- field will be covered later.) SELL FROM A DISPLAY To sell from one of the displays you can begin with a PNR: 1.KLYANTS/JACK MR 2. KLYANTS/JILL MRS 3. KLYANTS/JENNIFER MISS 1 AA 525Y 03JUN 1 BOSORD SS3 750A 944A 2 UA 762Y 07JUN 5 ORDJFK SS3 155P 505P 3*AA 4989Y 13JUN 4 JFKBOS SS3 815A 930A P- 1. BOS T-FLY AWAY TRAVEL/BOSTON MA/S1/BP 2. BOS H T- TAW/01JUN 228

4 Unit 15 SECTION FOUR SYSTEM ONE HOTELS HELP HTL The Global Guest Hotel program in System One has been designed to provide you with a quick and easy way to access all the necessary information to answer your client s questions and book hotel reservations. You have a selection of displays and entries to work from, depending on the needs of the situation. Function Code Function H$ Hotel Rate Availability Display contains three property displays per screen. HA Hotel Availability status over a 47 day period. HD Hotel Description contains information pertaining to each participating hotel. HS Hotel Sell to sell from availability display. 0HTL Sell Hotel Segment to create a hotel segment for a hotel booked by phone. HC Change Hotel Segment. X Cancel Hotel Segment. CFH ConFirm Hotel Segment (for Complete Access transactions). HLI Hotel List Index is a list of participating hotels in a given city. DN Displays hotel city codes. These are three-letter codes created by the hotel program for smaller cities without 3-letter airline codes. The three-letter codes are used in availability entries. Where there are city codes and airport codes, i.e., DFW and DAL, HOU and IAH, the displays will be different meaning north, south, east, and west of the airport is different than north, south, east, and west of the city. The number 1 precedes all Complete Access entries. In the complete accessing of hotel computer systems, the number is followed by a two letter code indicating the specific hotel. A list of current Complete Access companies can be found in HELP COMPLETE ACCESS. 1RA Ramada 1BW Best Western 1MC Marriott 1DI Days Inn 1RC Residence Inn 1EZ Edwardian Hotels 1HI Holiday Inn 1HG Homewood Suites 1ES Embassy Suites 1LQ La Quinta Hotels 1HX Hampton Inn 1SG Shangri-La Hotels 1UI Utell Hotels 254

5 SECTION TWO - SYSTEM ONE AIR RESERVATIONS FUNCTION IDENTIFIERS Unit 5 FLIGHT AVAILABILITY AND SELL ENCODE AND DECODE CITIES AND AIRPORTS ENCODE AND DECODE AIRLINES ENCODING AND DECODING SUMMARY CITY PAIR AVAILABILITY AVAILABILITY ENTRY VARIATIONS ADDITIONAL AVAILABILITY AVAILABILITY BY CONNECTING FLIGHT MINIMUM CONNECTING TIMES DIRECT ACCESS COMPLETE ACCESS DIRECT ACCESS AVAILABILITY ADDITIONAL DIRECT ACCESS AVAILABILITY AVAILABILITY REVIEW AVAILABILITY EXERCISE SELLING SELL FROM AVAILABILITY SELL CONNECTING FLIGHTS FROM AVAILABILITY SELL BY FLIGHT NUMBER (LONG SELL) SEGMENT STATUS CODES SUMMARY SELL REVIEW SELL EXERCISE Unit 6 ITINERARY FIELD KLYANTS ITINERARY SEGMENT CONTINUITY ARNK - ARRIVAL UNKNOWN INSERT AFTER SEGMENT OPEN SEGMENTS CANCEL SEGMENTS WAITLISTING FLIGHT SEGMENTS SEGMENT ACTION/ADVICE/STATUS CODES ITINERARY REVIEW ITINERARY EXERCISE iv

6 Unit 7 MANDATORY PNR FIELDS PASSENGER NAME RECORDS CREATE YOUR OWN PNR NAME FIELD PHONE FIELD KLYANTS NAME FIELD AND PHONE FIELD EXERCISE TICKETING FIELD RECEIVED FROM FIELD END TRANSACTION PNR FIELDS REQUIRED TO END TRANSACTION KLYANTS PNR EXERCISE MANDATORY PNR FIELDS REVIEW MANDATORY PNR FIELDS EXERCISE Unit 8 OPTIONAL PNR FIELDS SUPPLEMENTARY FIELDS INTRODUCTION GENERAL FACTS (GFAX) SPECIAL SERVICE REQUESTS SPECIAL SERVICE REQUESTS - SPECIAL MEALS SPECIAL SERVICE REQUESTS - WHEELCHAIRS SPECIAL SERVICE REQUESTS - PETS SPECIAL SERVICE REQUESTS - CODES OTHER SERVICE INFORMATION GFAX - UNACCOMPANIED MINOR CHANGE/DELETE GFAX KLYANTS FACTS PNR - EXERCISE REMARKS COMMISSION RATE REMARKS FORM OF PAYMENT REMARKS ENDORSEMENT REMARKS ADDRESS REMARKS MISCELLANEOUS REMARKS CUSTOM CODED REMARKS CHANGE/DELETE REMARKS GROUPING ITEMS FOR ENTRY PNR FIELDS SUMMARY OPTIONAL PNR FIELDS REVIEW I OPTIONAL PNR FIELDS EXERCISE I FREQUENT TRAVELER INFORMATION ADVANCE SEAT RESERVATIONS INTRODUCTION ADVANCE SEAT RESERVATIONS - AREA REQUEST ADVANCE SEAT RESERVATIONS - SPECIFIC SEAT REQUEST CANCELING AND CHANGING SEATS SEAT MAPS SAMPLE SEAT MAP - CONTINENTAL SAMPLE SEAT MAP - AMERICAN AIRLINES SAMPLE SEAT MAP - DELTA AIR LINES SAMPLE SEAT MAP - UNITED AIRLINES BOARDING PASSES OPTIONAL PNR FIELDS REVIEW II OPTIONAL PNR FIELDS EXERCISE II v

7 Unit 9 PNR CHANGES INTRODUCTION TO PNR CHANGES DISPLAY PNR ITINERARY CHANGES CANCEL/CHANGE ITINERARY CHANGE/DELETE PASSENGER DATA DIVIDE DIVIDE PROCESS REDUCE NUMBER IN PARTY PNR HISTORY PNR CHANGES REVIEW PNR CHANGES EXERCISE Unit 10 PNR MAINTENANCE PROFILES SAMPLE CLIENT INFORMATION PROFILE DISPLAY PROFILES TRANSFER PROFILE PROCESS TRANSFER PROFILE DATA TO A PNR FROM PNR TO PROFILE FROM PROFILE TO PROFILE CREATE PROFILES CREATE YOUR OWN PROFILE - EXERCISE CHANGE/DELETE A PROFILE INTRODUCTION TO QUEUES PRE-ASSIGNED QUEUES MANUAL QUEUES PLACING PNRS ON QUEUE MESSAGE QUEUE QUEUE COUNTS WORKING PNR QUEUES WORKING MESSAGE QUEUES SCHEDULE CHANGE WORKING SCHEDULE CHANGE ACTION/STATUS CODES PNR MAINTENANCE REVIEW vi

8 SECTION THREE - FARING AND TICKETING FUNCTION IDENTIFIERS Unit 11 SYSTEM ONE FARE QUOTE CALCULATOR FUNCTIONS CALCULATOR FUNCTIONS - FARE BREAKDOWN CALCULATOR FUNCTIONS - DATE AND TIME CALCULATOR FUNCTIONS - ARITHMETIC CURRENCY CONVERSION CURRENCY CODES TERMS SAMPLE TARIFF DISPLAY TARIFF DISPLAY OPTIONS PASSENGER AND FARE TYPE CODES FARE RULES DISPLAYS QUICK QUOTE QUICK QUOTE OPTIONS QUICK QUOTE FARE RULES INTERNATIONAL FARING TERMS INTERNATIONAL TARIFF DISPLAYS INT L TARIFF DISPLAY OPTIONS - SPECIFIED GLOBAL DIRECTION INT L TARIFF DISPLAY OPTIONS - APPLICATION OF MILEAGE SYSTEM INT L TARIFF DISPLAY OPTIONS - EXCESS MILEAGE SURCHARGES INTERNATIONAL QUICK QUOTE DIRECT ACCESS FARES AND RULES FARE QUOTE REVIEW FARE QUOTE EXERCISE Unit 12 SYSTEM ONE ITINERARY PRICING INTRODUCTION TO ITINERARY PRICING PRICING DOMESTIC ITINERARIES PRICING THE KLYANTS PNR EXERCISE PRICING ALASKA AND HAWAII PRICING OPTIONS - SPECIFY PASSENGER TYPE PRICE KLYANTS PNR PRICING OPTIONS - NAME SELECT PRICING OPTION - SEGMENT SELECT BEST BUY PRICING - LOWEST AVAILABLE FARE BEST BUY PRICING - LOWEST POSSIBLE FARE BEST BUY PRICING - LOWEST AVAILABLE FARE AND REBOOK BEST BUY PRICING ACCESS AVAILABILITY FROM A FARE DISPLAY PRICING INTERNATIONAL ITINERARIES FARESHARE SYNOPSIS ITINERARY PRICING REVIEW ITINERARY PRICING EXERCISE vii

9 Unit 13 SYSTEM ONE TICKETING TICKETING TERMS TICKETING THE PNR SAMPLE ITINERARY/INVOICE AUTOMATED TICKETING ITINERARY PRICING OPTIONS AUTOMATED TICKETING ENTRIES TRANSITIONAL STORED TICKET TICKET REMARKS TICKET REMARKS ENTRIES SAMPLE TICKET WITH REMARKS ITINERARY/INVOICE AND REMARKS SAMPLE PNR WITH ITINERARY/INVOICE REMARKS SAMPLE ITINERARY/INVOICE WITH REMARKS CREDIT VERIFICATION SYSTEM ELECTRONIC CREDIT CARD PROCESSING TICKETING REVIEW TICKETING EXERCISE SECTION FOUR - AUXILIARY RESERVATIONS FUNCTION IDENTIFIERS AUXILIARY SERVICE SEGMENTS Unit 14 SYSTEM ONE CAR RENTAL AUTO-MATIC INTRODUCTION TO CAR RENTAL TERMS AND POLICIES AUTO-MATIC STEPS TO BOOK A CAR RENTAL CAR LOCATION INDEX CAR AVAILABILITY DISPLAYS AVAILABILITY AND RATES CAR SELL SELL FROM A DISPLAY DIRECT SELL KLYANTS PNR EXERCISE CAR AVAILABILITY CAR AVAILABILITY AND SELL SELL FROM A DISPLAY CAR RULES COMPLETE ACCESS CARS KLYANTS CAR PNR - SELL EXERCISE OPTIONAL ENTRIES MODIFYING OPTIONS INFORMATIONAL OPTIONS KLYANTS PNR - CAR OPTIONAL ENTRIES EXERCISE CAR SEGMENT MODIFICATIONS KLYANTS PNR - CAR SEGMENT MODIFICATIONS EXERCISE AUTO CHOICE CAR RENTAL REVIEW CAR RENTAL EXERCISE viii

10 Unit 15 GLOBAL GUEST HOTELS INTRODUCTION TO HOTELS TERMS SYSTEM ONE HOTELS STEPS TO BOOK HOTEL ACCOMMODATIONS HOTEL RATE AVAILABILITY HOTEL RATE AVAILABILITY ENTRIES HOTEL RATE CHANGE HOTEL AVAILABILITY STATUS HOTEL DESCRIPTION SELL HOTEL FROM RATE AVAILABILITY DISPLAY KLYANTS HOTEL SELL PNR EXERCISE SELL FEATURES SELL OPTION ITEMS HOTEL OPTION CODES AND TRANSACTIONS KLYANTS HOTEL OPTIONS PNR EXERCISE CHANGE AND CANCEL CHANGING OPTIONAL ITEMS SUMMARY OF CHANGE AND CANCEL FEATURES COMPLETE ACCESS KLYANTS HOTEL COMPLETE ACCESS PNR EXERCISE "OFF-LINE" HOTEL CODES HOTEL LIST INDEX HOTEL LIST EXERCISE HOTEL REVIEW STEPS TO BOOK HOTEL ACCOMMODATIONS HOTEL PNR EXERCISE GLOSSARY ix