Aircom User Guide. Version 2. Site Navigation Tips and Shortcuts Steps to Commission Search

Transcription

1 Aircom User Guide Version 2 Site Navigation Tips and Shortcuts Steps to Commission Search 1

2 Aircom Home Return to Home Page Compare Commissions Compare Carrier Commissions ** under construction Standard Commissions Available to any IATA Agency Basic Navigation Quick Links FROSCH Intranet FROSCH Rate Desk the QC Desk (Contract Questions) User Guide Change Password (Login/Profile) WebEx Training Schedules for upcoming Online Training ALERTS Recent Contract Changes 2

3 USEFUL TIPS Standard Commissions provide a Fall-Back when we don t have a contract or if the contract we have does not apply Standard Commissions change WITHOUT NOTICE, always reconfirm on the carrier s website (see Home Page), DRS or by ing qc@frosch.com. 3

4 Accessing Contracts The Aircom Home Page lists all of the air contracts available to FROSCH and FROSCH Affiliates. Programs are listed alphabetically by carrier and may be further sub-divided by market (Transatlantic, Transpacific, etc.) Commission Contracts Click on the Airline Name to open COMMISSION Contract Information Negotiated Fare/Upgrade/Waiver/2-For-1 Contracts Click on YES to view program details Page Select Go to the Next, Previous, First or Last page of contracts 4

5 USEFUL TIPS Use FILTERS to find and display contracts faster. Enter the carrier validation code or name in the appropriate Filter By box and click on Apply. Re-display the complete alphabetical list of carriers by clearing the Filter Boxes and re-clicking Apply. 5

6 Commission Contracts Commission Contracts are display by clicking on the Carrier Name in the Airline column; for faster access, FILTER by carrier code. In this example, click on United Transatlantic to open commissions on United Airlines from JFK to Frankfurt. 6

7 Contract Summary Commission Contracts open to a SUMMARY display which includes all of the contract data on a single page (scroll up or down). TABS located on the top of the Summary Page cover different parts of the contract and are designed to help you walk through the details of a contract. Subject TABS 7

8 General Information These are the BASICS of the contract including ticket and travel validity dates, whether the contract is Bi-directional, whether Codeshares are commissionable, if you can take commissions on Corporate, Child or Senior Fares and if Ticket Designators, Tour Codes or Endorsements are required? Step 1: Make sure nothing in the contract General Information prevents applying it to your ticket USEFUL TIPS Valid Bi-Directional Yes means ALL commission apply in either direction See Commission Page means there are specific commissions for directional travel, rules vary by commission; check the commission GRID Valid on Codeshares Yes means ANY codeshare flight is allowed, if booked under the contract carriers code See Commission Detail means rules vary by specific commission; check the Commission Detail 8

9 Restrictions Contract Restrictions are Rules and Restrictions that apply to ALL commissions covered under the contract. Read carefully failure to read and understand these restrictions can result in a debit memo or recalled commission! STEP 2: Make sure none of the restrictions prevent using the agreement 9

10 USEFUL TIPS Contract Restrictions be intimidating, but they are easier to read and apply when you understand how they are written. CATEGORY Mixed Classes policy when multiple commission apply Exclusions what CANNOT be combined with commissions Other fare restrictions, ticketing, taxes, surcharges SUMMARY States the policy in brief. If the Summary statement could apply to the ticket you are issuing, READ the DETAILS before proceeding! If the Summary doesn t apply, move on to the next restriction. DETAILS Explain the policy in full, as written in the contract. Remember, If the Summary Statement could apply to the ticket you are issuing, you MUST read the Detail before proceeding 10

11 Commissions The Commissions are located directly below Contract Restrictions, grouped into First, Business and Economy Class grids. Open the commissions by clicking on the appropriate label. Click to hide/unhide OVERALL RESTRICTIONS Click to open/close the Commission Grids First Class Business Class Economy Class 11

12 Commission Grid Commissions are listed in a GRID. Each line is a single commission and commissions are listed in ALPHABETICAL order by Origin and Destination. The Origin and Destination may be city-codes (JFK), countries (France) or regions (Europe). Regions are defined on the Commission Checklist located on the far right of each commission listing. Click to close/reopen Commission Grid 12

13 Finding Commissions Step 3: Find the applicable commission based on Origin/Destination/Booking Class/Fare basis Bi-Directional next to the Origin header, means all commissions may be applied in either direction (i.e. DEN-FRA or FRA-DEN). 1. Find Origin and Destination. Look for City-Code FIRST if the city is not listed, look for Country or Region. Watch for any Exceptions, cities, citypairs or countries. Regions are defined on the commission Checklist 2. look for applicable Booking Class or Fare Basis Commission Contracts based on Booking Class determine commission based on where you SIT (i.e. UA123J) Contracts based on Fare Basis determine commission based on what you PAY (i.e. JRT1). 13

14 USEFUL TIPS Some Fare Basis in Aircom use an Asterisk (*) as a Wild Card A Wild Card can be replaced by any combination of letter and numbers, for example: Z* could be ZOW, ZRT, ZAP21, etc. i.e. any fare basis that starts with the letter Z N*0NA2 could be any fare basis starting with N and ending in 0NA2 (NXA0NA2, NWA0NA2, etc.) Commission 14

15 USEFUL TIPS ALWAYS OPEN THE COMMISSION CHECKLIST BEFORE YOU TICKET A COMMISSION! Use the Checklist to Reconfirm Application Valid routing, flights, fare basis or booking class, exceptions Restrictions Permitted codeshares, interline flights, routing requirements and exceptions Definitions Cities and countries included or excluded in commission regions Commission Checklist 15

16 Checklist Step 4: Go through the Commission Checklist, Recap and Restrictions This area RECAPS what is or is NOT applicable Click Here when you are ready to ticket WATCH FOR EXCLUSIONS! This area lists any RESTRICTIONS specific to this commission 16

17 Ticketing Step 5: Save the Ticketing Entry (FP/ATFQ) to your computer clipboard This area RECAPS the commission selected This area includes pre-formatted TICKET ENTRIES for all 3 GDS, including applicable Validating Carrier Commission Endorsement * Tour Code Ticket Designator Click COPY TO GDS to place the ticketing entry on your clipboard 17

18 Ticketing Step 6: Copy the pre-formatted ticketing entry into your GDS (CTRL + V) To add the ticketing instructions to your PNR 1) Open your GDS (Sabre, Apollo, Amadeus) 2) Enter [CTRL]+V or select Edit > Paste from the GDS Menu Bar USEFUL TIPS You can MODIFY ticketing instructions BEFORE you enter them in a PNR Segment Select for Split Ticketing or Waitlists Change Commission from percentage to dollar amount when Q surcharges have to be deducted from commission Change Commission percentage to dollar amount when pro-rating mixed level commissions Modify Endorsement for NONREF (non-refundable) airfares 18

19 USEFUL TIPS WATCH FOR OTHER REQUIREMENTS ON THE TICKETING PAGE! Required OSI Messages Ticketing Location Restrictions Special Endorsement Requirements The default endorsements in Aircom OVERWRITE the normal endorsements generated based on fare Some carriers will issue a debit memo if a non-refundable fare does NOT show non-refundable in the endorsement You can modify the pre-formatted ticketing instructions in your GDS, before entering 19

20 Authorized ARC Lists authorized ticketing locations by ARC number. ARC Numbers are listed in order, reading rows LEFT to RIGHT, and top to bottom. 20

21 Contacts List useful telephone, and other contact information. Note: Sales Reps for Affiliates may be different from the FROSCH representatives listed in Contacts. Please consult your local office for the correct contact information. USEFUL TIPS Many Contact pages include other useful information including Document Libraries Waiver, Name Change, seating and other Carrier Policies Sale Fares, Add-ons and other Promotional flyers 21

22 Other Information on the Home Page Links to Carrier WEBSITES RESERVATIONS Click on Number to open CONTACTS page Neg Fare Upgrade Waiver - 2-For-1 Contracts Click on YES to view program details 22

23 USEFUL TIPS Click on Neg Fare, Upgrades, Waivers or 2-For-1 headings to sort the carrier list based on the program, for example clicking on the heading Neg Fares re-sorts the carrier list based on those carriers that offer Negotiated Fare agreements. Click on the Airline heading to return the list to alphabetical order. Click on AIRLINES to re-sort by carrier name Click TWICE to sort carriers by Program Continued 23

24 Feedback, comments and suggestions are always welcome. Thank You 24