Training Documentation

Transcription

1 Training Documentation Worldspan Training provides training documentation online for your convenience. Answers to common questions can be found in the resources listed. Follow these steps to access Training Documentation. For Go! Subscribers: Point your browser to home.wspan.com and access the Go! Homepage. Then, select Training from the tools menu. The Global Learning Center provides a list of all Worldspan Training tools. Select Training Documentation. Or: for subscribers not on Go! Point your browser to and select Tools and Training from the tools menu. Next, click on Training. Under Training Opportunities click on the Global Learning Center link. Select Training Documentation. Training Documentation provides the following information: Agent Assistant Bulletins, Manuals & Miscellaneous Items Installation Instructions Instructor Outlines and Student Workbooks Pocket Format Guide order form Quick Reference Cards Script Overview Documents Technical Specifications

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3 GLOSSARY A A.I.R. Agency Information Record controls - ARC Report Processing, Automatic Validation, Boarding Pass Issuance, Daily Documentation Log (DDL), Descriptive Billing Information (DBI), Dial-In Product Access, Easy Documentation (EZ), ECHOTAIR, Electronic Ticketing Authorization, Interface, Interface Retransmission, Interface Ticketing (EZI), Mini- Itinerary, Non-Participant Airline Ticketing, Ticket Type AAA The Agent Assembly Area (AAA) is a temporary computer storage area that accumulates all data entered during a transaction. Upon completion of the transaction data within the AAA can be filed for permanent computer storage or ignored. Also known as a work area in reservations. AAP Agent Assist Pricing (AAP) can be used to: Direct the system into pricing using a desired fare Construction by limiting automatic multi-trip Assist the system in pricing by overriding factors, which may prevent autopricing. AccessPlus A service mark identifying two distinct Worldspan products- Direct Access and Direct Sell. Agent Sine An eight-alpha/numeric character code providing access capability into Worldspan and identifies actions performed by the sine holder. Airline Source Seamless availability through a direct connection with an airline participant s inventory. Airline Source combines Direct Access and Direct Sell products, eliminating the need to use Direct Access availability. Airline Source segments are sold through Direct Sell

4 Airport Code A unique 3-character code presenting an airport name or location. ARC Airline Reporting Corporation An independent corporation jointly owned by most U.S. Airlines that establish the standard traffic documents used by participants. ARC collects payments for tickets sold by travel agencies and distributes the funds to the airlines. ARC publishes the rules governing the appointment of travel agents to sell domestic air transportation. ARC Number An identification number issued by ARC for any location issuing traffic documents ARINC Aeronautical Radio Inc. Network Communication a subsidiary set up by all major airlines to direct intercommunications between all member airlines and their associates such as hotels, cars and tour operators. ARNK Arrival Unknown - provides a means to show surface segments in an itinerary to maintain segment continuity. ASTA American Society of Travel Agents ATB Automated Ticketing and Boarding Pass ATB2 Ticket Stock A ticket designed for use in various automated devices. Used to issue an MCO, PTA, Tour Order, Agents Refund Voucher or Excess Baggage Ticket.

5 ATPCO Airline Tariff Publishing Company (ATPCO) a collection and distribution company of fare and fare related data for the airline and travel industry. Autoprice Verifies the itinerary routings and fare rules, and then calculates the lowest applicable fare based on class of service, Passenger Type Code (PTC), departure date, return date and ticketing date. Automated Fare Rules Provides immediate access to data required to book, price and ticket at the best available fare. Automated rules are updated several times a day providing fares and rules simultaneously for any fare and rule filed with ATPCO. Auxiliary Segment Non-air segments in a PNR, such as cars, hotels and tours. Availability Display An inventory of flights, hotels or cars, based on entry used. Availability for flights can be requested up to 331 days in the future. B Baggage Allowance The weight or number of pieces of baggage allowed per passenger without incurring additional fees. BBR Bankers Buying Rate rate of exchange used by Worldspan. Blackout Dates Prohibited dates, directed by an airline, for use of special or discounted fares. Blackout dates are normally heavily traveled dates around holidays. Booking Code A letter used to indicate the class of service booked for a fare.

6 BP Boarding Pass a document issued by an airline permitting the passenger to board a plane or other form of transportation. Branch Establishes an automated working relationship between Worldspan locations. Bridge Establishes an automated working relationship to/from/or between Worldspan, World Dial Link, and Commercial World locations. BSP Billing and Settlement Plan a ticket-reporting agency, similar to ARC in the United States, offering a standardized system for airlines and agents with a simplified approach to the selling, reporting and administration of passenger air transportation. C Car Select A system featuring available rates, general policy, rules, location displays and templates of car Associates. Circle Trip A trip with stopovers that returns a passenger to their departure point without retracing the same route. City Code A unique 3-character code representing a city name. Claim PNR A booking made by a passenger, with an airlines, that a travel agency takes ownership of in order to make changes to the reservation and/or issue the ticket.

7 CRT/Printer Assoc A communication between the Computer Reservation Terminal (CRT) to a ticket, itinerary and/or invoice printer enabling the agent to issue documents. Code Sharing An agreement between airlines to operate flights using another airline s carrier code. Commission The amount a travel agency receives from a supplier/vendor for selling transportation, accommodations, or other services. Conjunction Ticket Two or more sequentially numbered air tickets issued for a passenger s itinerary Connecting Flights A flight segment requiring a passenger to change planes before arriving at their final destination. Continuation Entries Shortcut entries that redisplay and/or modify the initial request. Credit Memo A document issued by an airline to a travel agency allowing the agency to retrieve unreported commission amounts. Credit memos are reported through the agency s weekly ARC report, reducing the amount the agency owes ARC. Currency Code A 2 or 3 character IATA code for the monetary unit of a country set by the International Standards Organization (ISO). Custom Pricing A method of taking a discount on the cost of an airline ticket using a percentage ranging from 0 to 100 or a specific dollar amount.

8 Customized Name Data Information used by a travel agency, which is located in the name field of the PNR. This information either prints on an itinerary or is transmitted to the agency s accounting department for reporting purposes. The maximum alpha/numeric characters allowed are 29. D Daily Document Log (DDL) Provides a means to track daily transactions in order to verify receipt of interface accounting data from branch offices and/or home location. Debit Memo A document issued to a travel agency by an airline to retrieve unearned revenue. Descriptive Billing Information (DBI) Companies using an Airplus TP card to pay for tickets have an option to receive specific reports from Airplus about their travel expenses. Differential An amount added when a segment and/or segments of an itinerary is traveled in a higher class of service than the majority of the segments. Direct Flight A segment of a trip making a stop enroute but does require a passenger to change planes before arriving at their final destination. Document History A record, attached to a PNR, storing information on accountable documents issued. Document Instructions Method of specifying and storing the type of document, the format and other variable information to easily produce needed documents.

9 E Easy Documentation (EZ) A method of producing all or select pieces of ticketing documentation with a single entry. ECCP Electronic Credit Card Processing - a program developed by Airlines Reporting Corporation (ARC) which electronically transmits credit card sales to the credit card contractors daily rather than upon receipt. e-learning A web-based learning system, allowing access from any location and at any time, designed to effectively train an individual on Worldspan. e- Learning consists of self-paced tutorials, instructor led virtual classes, and on-line discussions. Endorsement Remarks A PNR field, consisting of a maximum of 58 characters, storing data required for ticketing by an airline. EQP An abbreviation for equipment used in passenger transportation. ER End and Redisplay Permanently storing changes to a newly created or modified PNR. ETA Electronic Ticket Authorization is a positive acknowledgment that the validating carrier received and stored the electronic ticket in their database. The ETA field is stored in the PNR as a suppressed item. ETKT Electronic Ticket ETR Electronic Ticket Record displays the coupon status of an electronic ticket.

10 F Fare The cost or price of a trip. Fare Calculation Line A field in the PNR showing the breakdown of the fare charged for a ticket. Fares Display Provides a display of the lowest to highest one-way, roundtrip, circle trip and round-the-world fares for participating airlines for a specific city pair. FBC Fare Basis Code An alpha-numeric designator identifying the fare, fare rules and booking code of a segment. File Address Also known as a record locator Flight Coupon The portion of an airline ticket authorizing transportation between cities. FLIFO Flight Information information on a specific flight number, supplied by the individual airline. FOP Form of Payment a PNR field used to store the method of payment for the purchase of an airline or Amtrak ticket. G GDS Global Distribution System information system containing data about Worldspan s affiliate airlines, OAL, car, hotel and non-air vendors.

11 GFAX General Facts Field - an optional PNR field containing supplemental information to be transmitted to the transportation carrier in the PNR. GI Global Indicator two letter code indicating the global direction of travel required by a fare. GRS Global Reference System contains information on air, car, hotel, tour, PNR formats, travel suppliers, daily briefings and new enhancements. GTR Government Travel Request A document issued by the U.S. Government used as a form of payment for a passenger s ticket or baggage charges. H HELP Part of the Global Reference System containing examples of formats used in Worldspan. Displayed by using the word HELP and a keyword, letter or function identifier. HIP Higher Intermediate Point an intermediate point along the route of travel having a higher published fare than the published fare between the origin and the destination causing the fare to increase. Hotel Default Record Allows an agency and/or an agent to customize hotel list displays with selected information and options. The selections stored in the template are bypassed when the corresponding hotel option is included in the hotel list entry. Hotel Select Provides complete availability, booking, pricing, confirmation, and policy information for worldwide Hotel Associates in Worldspan.

12 IATA International Air Transport Association the prime vehicle for inter-airline cooperation in promoting safe, reliable, secure and economical air services for the benefit of the world's consumers. ICTA Institute of Certified Travel Agents an international, nonprofit organization that educates and certifies travel industry professionals at all career stages. INFO Part of the Global Reference System containing explanations of formats used in Worldspan. Displayed by using the word INFO and a keyword, letter or function identifier. Input Recall A Worldspan function allowing the redisplay and use of the last 50 CRS entries. Insert Data The placement of information into a PNR either before or after existing information. Interface A direct link between Worldspan and an accounting system allowing pertinent booking, payment and client information to be updated through automation. Interface Level The level of communication or interaction between an agency s accounting system and Worldspan. Items Suppressed Documentation within a PNR excluded from view until all data is requested (*AD).

13 K Keyword A word or group of words, describing a CRS function, used when accessing the HELP and/or INFO systems in Worldspan. L LFF Low Fare Finder A Worldspan function providing a method for pricing an itinerary at the lowest applicable fare based on booking class availability and using AccessPlus when the change (@) symbol is part of the entry. LFRC Low Fare Recheck an audit program, which processes PNRs to determine if a lower fare exists for a booked domestic and/or international itinerary. LLI Itinerary and Invoice a document, issued by a travel agency, listing the services and their prices, as requested by a client. M Macros Recorded sequences of keystrokes, allowing frequently used inputs to be made quickly and accurately by utilizing a keystroke combination or mouse. There are two types of macros: Personal and Office. Manual Sell Selling a specified hotel, car or flight without displaying a list or availability. Maximum Stay The longest amount of time allowed between the arrival at a destination and return to the point of origin.

14 MCO Miscellaneous Charge Order An ARC accountable document providing a receipt of payment for specific services. MCT Minimum Connecting Time displays standard minimum connection times by airport or city code. Displays exceptions to the standard time when options are added to the entry. Memo Segment The creation of a Worldspan PNR segment documenting a flight, hotel and/or car reservations not made in the Computer Reservation System (CRS). Microfiche A small sheet of microfilm, which can store many pages of documents. Minimum Stay The shortest amount of time allowed between arriving at a destination and return to the point of origin. Modem A device allowing computers to communicate with a central data base via a phone line. MoneySaver Fares A display of the lowest to highest one-way, roundtrip, circle trip and roundthe-world fares for participating airlines for a specific city pair. N No Show Failure to use reserved accommodations for reasons other than missed connections. Non-Stop Travel from origin to destination without stopping in between.

15 NUC Neutral Units of Construction - NVA Not Valid After A notation on a standard ticket identifying when travel must be completed as specified in the fare rules. NVB Not Valid Before A notation on a standard ticket identifying the date when travel can begin as specified in the fare rules. O OAG OAL An independent provider of travel information products and services, offering business travelers, corporations and the global travel industry information to make travel-planning decisions. Other Airlines Airlines other than the host airlines, associated with Worldspan. Office Macros Macros, stored in a single file, available to all agents with the same SID. OJ Open Jaw Air transportation from a point of departure to a specific destination with a return to a point other than the original point of departure. OSI Other Service Information Notification to an airline(s) of important passenger information. P Participating Airline An airline having a signed agreement with Worldspan to have its schedules and availability shown in an impartial display.

16 PFC Passenger Facility Charge A fee imposed by U.S. Congress on enplaning passengers. The fees are used by the airport to fund FAA approved, airport improvement projects. Personal Macros Macros saved based on an agent s login. An agent may have an unlimited numbers of macro files. PI Pricing Instructions a PNR field containing pre-stored pricing entries to be used to produce multiple tickets. PNR Passenger Name Record An electronic booking record of air and non-air segments, containing pertinent passenger information. PNR Search A request to send selected PNRs for a specified agency, bridge or branch location based on search criteria entered in a template to a specific queue. POS Point of Sale Pseudo City Code A Computer Reservation System (CRS) code used to identify a travel agency location. PTA Prepaid Ticket Advice Authorization to issue a travel document at a point other than the point of payment. PTC Passenger Type Code Three letter code representing the type of passenger traveling.

17 Q QRC Quick Reference Card a document containing commonly used formats in Worldspan for a particular topic. Queue A queue is a list of passenger name records (PNR), messages or World Files. A queue can be compared to a file drawer, which can be further subdivided into multiple file folders called categories. R RDP Rate Desk Price a program allowing the manual pricing of PNRs, which do not autoprice and/or cannot be agent assisted priced. Ready Keys Programmable keys used to assist agents in saving keystrokes by storing formats used consistently. These keys can be for personal use or with formats for the entire office. Recall Commission Statement An airline generated statement sent to a travel agency reclaiming commissions previously reported that were subsequently refunded by the airline. Record Locator A unique 6-character alpha/numeric code assigned by Worldspan to a PNR at end transaction. Remarks Documentation within a PNR deserving attention and/or response by the agency and/or the passenger. REN Refund Exchange Notice A document used to process refunds, additional collections, and other exchanges through the agency s weekly ARC report.

18 Round-Trip A trip from a point of origin to a destination, and return to the point of origin on the same airline. RTG Routing Designates, for a specific fare, the cities allowed for intermediate stops or connections. S SCN Stock Control Number pre-printed numbers on ticketing coupons issued by ARC. SFQ Stored Fare Quote a PNR field containing the total PNR fare and a breakdown with fare basis code for each passenger type code. SID Sine Subscriber Identification Number A unique 3 character code assigned to an agency by Worldspan. A unique code identifying a specific user in Worldspan. SITA Societe Internationale De Telecommunications provider of global information and telecommunications solutions to the air transport industry. SITO International sale and ticket location indicator. Sale In the country of origin Ticket Outside the country of origin SOM Start of Message The indicator preceding a Worldspan entry.

19 SOTO International sale and ticket location indicator. Sale Outside the country of origin Ticket Outside the country of origin SSR Special Services Request An entry requesting a special service requirement of a passenger to an airline. STP Satellite Ticket Printer A printer allowing an agency to electronically generate tickets, itineraries/invoices at a remote location. Surcharge An extra charge that applies to a specific fare. Surface Segment Transportation, other than air travel, between two cities. An ARNK is used to indicate a surface segment in a PNR. T T/- A ticketing field indicating PNR has been ticketed. Tariff An official publication of fares, rates and rules. Template A fill in guide used to input information in the correct order and format, (i.e. World Ticket Image) Ticket Record Provides the ability to pre-store pricing and fare data in order to produce documents for more than one trip per PNR.

20 U UCC Universal Credit Card Charge Form a manual charge form used for credit card sales. UFS Ultimate Fare Search - a program allowing options to be added to a fares display entry to edit for: Seasonal Restrictions Advance Purchase Requirements Day of Week Applications (edits leave and return date individually) Fare Effective Dates Minimum and Maximum Stay Requirements Blackout Dates Fare Discontinued Date Travel Complete Date Unique Remarks Specific information about a passenger stored in a PNR categorized by an alpha character. V Validate To imprint a ticket or voucher with an airline or agency identification plate. Validating Carrier An airline designated as the recipient of ARC distributed funds. Vehicle Codes Standard, abbreviated codes used in the travel industry to identify vehicles. Vehicle Rate Amount to be paid for the vehicle, can be an hourly, daily or weekly rate.

21 Virtual Class Classes with a structured classroom setting utilizing a computer network as the method of delivery. W Waitlist To stand by for a flight in the event space becomes available. A list of passengers seeking transportation or accommodations currently not available. World Files Automated data files, which can be copied into a PNR, used to eliminate duplicate work by storing agency, company and passenger information. World Ticket Image A method of storing a fare used for ticketing created by filling in a template that overrides auto pricing. Worldspan Travel Suppliers A variety of travel-related products, information and services provide by various companies, some providing a booking capability utilizing template and/ or messages through Worldspan.

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23 Training Role Play Exercises and Review Remember to use the Worldspan Training sine for the Role Play exercises. SINE OUT OF ACTIVE WORK AREA F : SINE INTO AREA F : BSO$F BSIF0747PI/TA Number ONE (Basic P.I.N.T.) 1. There is one passenger departing 30 days from today at 5PM from Atlanta (ATL) to New Orleans (MSY). 2. Sell one seat in "Y" class on the flight closest to 5PM. 3. The passenger is returning 7 days later at 3PM. 4. Sell one seat "Y" class on the on the same carrier closest to 5PM. 5. Build the PNR with the following information: Name is Kathy Brant (ADT) Enter the agency phone in the first phone field Enter the client s home phone ( H) in the second phone field Enter the client's business phone ( B) Enter the TICKET AT WILL (TAW) ticketing field with your category and tomorrow s date 6. END TRANSACTION (E enter) NOTE: you will not be able to retrieve the PNR in a training sine. Number TWO (Basic P.I.N.T, Multiple Passenger Type Codes PTCs - Remarks, Client Billing, Client Delivery, Form of Payment) 1. There are two passengers departing 30 days from today at 9AM from Boston (BOS) to Los Angeles (LAX). 2. Sell two seats in "Y" class on the flight closest to 9AM. 3. The passenger is returning 14 days later at 3PM. 4. Sell one seat Y class on the same carrier closest to 3PM. 5. Build the PNR with the following information: Names are Frank and Debbie Murphy. Frank is Military (MIL) and Debbie is Adult (ADT) Enter the agency phone in the first phone field Enter the client s home phone ( H) in the second phone field Enter the client's business phone ( B) Enter the TICKET AT WILL (TAW) ticketing field with your category and tomorrow s date 6. Enter a General Remarks field: Clients will need a car and hotel at a later time. 7. Enter the Client Billing and Client Delivery address fields: Acme Incorporated Frank and Debbie Murphy 121 Main Street Wilbert Street Boston MA Boston MA Enter their Form of Payment: AX expiration 12/04 9. END TRANSACTION (E enter) NOTE: you will not be able to retrieve the PNR in a training sine.

24 Number THREE (Basic P.I.N.T., Unique Remarks, Itinerary Remarks, Remark, Form of Payment) 1. There is one passenger departing 30 days from today at 11AM from Cleveland (CLE) to Miami (MIA). 2. Sell one seat in "Y" class on the flight closest to 11AM. 3. The passenger is returning 7 days later at 3PM. 4. Sell one seat in "Y" class on the same carrier closest to 3PM. 5. Build the PNR with the following information: Name is Michael Johnson (ADT) Enter the agency phone in the first phone field Enter the client s home phone ( H) in the second phone field Enter the client's business phone ( B) Enter the TICKET AT WILL (TAW) ticketing field with your category and tomorrow s date 6. Enter in a Unique Remark Field using the letter S the client prefers Window forward seat. 7. Enter an Itinerary Remark field providing your name as and emergency contact. 8. Enter their Form of Payment: AX expiration 12/04 OPTIONAL: For MY TRIP AND MORE USERS enter address Customer@aol.com 9. END TRANSACTION (E enter) NOTE: you will not be able to retrieve the PNR in a training sine. Number FOUR (Basic P.I.N.T., multiple Passenger Type Codes PTCs -) Remarks, Client Delivery, Form of Payment, OSI, SSR, Frequent Flyer Number) 1. There are two passengers departing 30 days from today at 9AM from Pittsburgh (PIT) to Dallas (DFW). The clients want US airlines. 2. Sell one seat in "Y" class on the US air flight closest to 9AM. 3. The passenger is returning 7 days later at 3PM. 4. Sell one seat Y class on the US Air flight closest to 3PM. 5. Build the PNR with the following information: Names are Maria (ADT) and John (INF) Jones. John will not have a seat. Enter the agency phone in the first phone field Enter the client s home phone ( H) in the second phone field Enter the client's business phone ( B) Enter the TICKET AT WILL (TAW) ticketing field with your category and tomorrow s date 6. Enter Client Deliver address fields: Maria Jones 121 Broadway Drive Pittsburgh PA Enter their Form of Payment: AX expiration 12/04

25 8. Enter an OSI field travel with Infant 9. Enter an SSR field requesting a vegetarian meal 10. Enter a Frequent Flyer number for US air of: US END TRANSACTION (E enter) NOTE: you will not be able to retrieve the PNR in a training sine. Number FIVE (Basic P.I.N.T., Low Fare Pricing, Price Quote, Historical Remark) 1. There is one passenger departing 30 days from today at 7PM from Detroit (DTW) to Las Vegas (LAS). 2. Sell one seat in "Y" class on the flight closest to 7PM. 3. The passenger is returning 7 days later at 9AM. 4. Sell one seat in "Y" class on the same carrier closest to 9AM. 5. Build the PNR with the following information: Name is Harry Connors (ADT) Enter the agency phone in the first phone field Enter the client s home phone ( H) in the second phone field Enter the client's business phone ( B) Enter the TICKET AT WILL (TAW) ticketing field with your category and tomorrow s date 6. Make the entry to determine the cost of the flights exactly as booked. 7. Make the entry to determine the lowest available fare using direct access. 8. Make the entry to re-book the lowest available fare in direct access 9. Enter in a Unique Remark Field using the letter H passenger agreed to all fare restrictions 10. Make the entry to add in a PRICE QUOTE 11. END TRANSACTION (E enter) NOTE: you will not be able to retrieve the PNR in a training sine. Number SIX (Basic P.I.N.T., Power Shopper) 1. There are two passengers departing 30 days from today at 5PM from Miami to San Diego and returning 7 days later. Using the Power Shopper format: 2. Sell round trip flights in Y class. 3. Make the entry to find up to 3 additional ALTERNATES in Direct Access: Using Direct Access Number of people 2 Leaving at 5PM for the outgoing flight and returning 9AM 4. Book ALTERNATE 1 5. Enter the Fare Quote. 6. Build the PNR with the following information: Name is Cindy Bryant (ADT) Enter the agency phone in the first phone field Enter the client s home phone ( H) in the second phone field Enter the client's business phone ( B)

26 Enter the TICKET AT WILL (TAW) ticketing field with your category and tomorrow s date 7. END TRANSACTION (E enter) NOTE: you will not be able to retrieve the PNR in a training sine. Number SEVEN (Basic P.I.N.T., Power Pricing, Fare Quote, Worldspan Resource Center) 1. There is one passenger departing 30 days from today at 5PM from JFK to LHR. 2. Sell one seat in "Y" class on the flight closest to 7PM. 3. The passenger is returning 14 days later at 9AM. 4. Sell one seat in "Y" class on the flight closest to 9AM. 5. Type the entry to re-book the lowest available fare in direct access. 6. Make the Power Pricing entry to find up to 3 additional ALTERNATES in Direct Access. 7. Book ALTERNATE Add a Fare Quote. 9. Build the PNR with the following information: Name is Pat Dent (ADT) Enter the agency phone in the first phone field Enter the client s home phone ( H) in the second phone field Enter the TICKET AT WILL (TAW) ticketing field with your category and tomorrow s date 10. Type the entry to add in a PRICE QUOTE OPTIONAL: Using the Worldspan Go! Resource Center, find a vendor that can assist you in locating Passport and Visa information for your customer. (HINT: See TRAVEL DOCUMENT SYSTEMS) 11. END TRANSACTION (E enter) NOTE: you will not be able to retrieve the PNR in a training sine. Number EIGHT (Car, Basic P.I.N.T) For the following Role Play use the test City Code "FSG" to avoid creating a live reservation. 1. There is one passenger requesting a Car 30 days from today for 3 days in Test City (FSG). Request CAR availability: Passenger will arrive at 2PM Passenger will return the car at 11AM They require a Compact Vehicle 2. Sell the car company of your choice. 3. Change the Vehicle to an Intermediate Car. 4. Change the return date to make it a 5 day stay (an extra 2 days). 5. Build the PNR with the following information: Name is John Brown (ADT) Enter the agency phone in the first phone field

27 Enter the client s home phone ( H) in the second phone field Enter the client's business phone ( B) Enter the TICKET AT WILL (TAW) ticketing field with your category and tomorrow s date 6. END TRANSACTION (E enter) NOTE: you will not be able to retrieve the PNR in a training sine. Number NINE (Hotel, Basic P.I.N.T) For the following Role Play use the test City Code "FSG" to avoid creating a live reservation. 1. There is one passenger requesting a Hotel 30 days from today for 3 days in Test City (FSG). Request Hotel List: Number in party 1 Only hotels that are available Distance and Direction is 10 miles 2. Check Hotel Availability for the property of your choice. 3. Decide on a Room Type and Check the Hotel Rule. 4. Sell the room or return to Hotel Availability (step 2 or 3). Guarantee the room to VI expiration 12/04 5. Build the PNR with the following information: Name is Julie McDonald Brown (adult) Enter the agency phone in the first phone field Enter the client s home phone ( H) in the second phone field Enter the client's business phone ( B) Enter the TICKET AT WILL (TAW) ticketing field with your category and tomorrow s date 6. END TRANSACTION (E enter) NOTE: you will not be able to retrieve the PNR in a training sine. Number TEN (Car and Hotel, Basic P.I.N.T., Form of Payment) For the following Role Play use the test City Code "FSG" to avoid creating a live reservation. 1. There are 2 passengers requesting a Car and Hotel 30 days from today for 5 days in Test City (FSG). Request CAR availability: Passengers will arrive at 2PM Passengers will return the car at 11AM They require an Intermediate Vehicle 2. Sell the car of your choice. 3. Request Hotel List: Number in party 1 Only hotels that are available Distance and Direction is 10 miles 4. Check Hotel Availability for the property of your choice.

28 5. Decide on a Room Type and Check the Hotel Rule. 6. Sell the room or return to Hotel Availability (step 2 or 3). Guarantee the room to VI expiration 12/04) 7. Build the PNR with the following information: Names are Fred and Juanita Bowman (ADT) Enter the agency phone in the first phone field Enter the client s home phone ( H) in the second phone field Enter the client's business phone ( B) Enter the TICKET AT WILL (TAW) ticketing field with your category and tomorrow s date 8. END TRANSACTION (E enter) NOTE: you will not be able to retrieve the PNR in a training sine.