SmartFares User Guide

Transcription

1 Welcome to Air Tickets The Air Tickets website is the gateway to our SmartFares database. SmartFares automatically locates up-to-the-minute fares from virtually every airline in the world. With its user friendly interface, and 24/7 accessibility, rest assured you will find the right fare quickly and easily in SmartFares! Table of Contents pg. 1. Fare Search 2 2. Fare Results 3 3. Fare Sheet 5 4. Fare Search Library 6 5. Page Search 7 6. Latest Fares/Commissions 8 7. Customise 9 8. Training Centre, Tools and Services 10 1

2 1. Fare Search From the welcome page select SmartFares Then select Airfare Search Enter your Fare Search Criteria Mandatory Fields (marked with an ): Enter the From city code e.g. MEL. Enter the To city code e.g. BWN. Click in the Depart field, a calendar will open to select the departure date. Optional Fields: Enter any optional fields that you wish to filter your search results with: o Click in Return a calendar will open for you to select the return date from o Return is set as a default, change to One Way if applicable o The Cabin defaults to Economy, click on the drop down arrow and select an alternative class if required e.g. Business o Select an Airline Alliance from the drop down arrow to only display fares belonging to an alliance group e.g. Oneworld o You may enter up to three Preferred Airlines codes to only display certain airlines e.g. MH o Stopovers - Enter up to two stopover city codes to only view fares that allow these stopovers. 2

3 Select the + icon to reveal additional Advanced Options to further filter your fare results: o Enter a number of days in the Max Stay field to exclude fares valid for longer than these days o Enter a Max Price to set a price cap e.g. enter 2000 and fares higher than $2000 will not be displayed o Tick Single Carrier field to only display single carrier fares e.g. 100% Qantas o Tick Smart Ticket fares Only to only display fares that can be issued online o Tick Show Net? field to see the Net fares in addition to the gross fares o Enter a Mark Up amount either in dollars, or as a percentage, to add your mark up onto the fare price Select Search to return matching fares. 2. Fare Results Fares matching your search criteria are displayed. Fare table columns: Airline The carrier the fare belongs to Departures Date from which travel can commence and the last date that travel may commence Adult Fare The cost of the fare, taxes and the total of fare and taxes. Min/Max minimum stay away before the return flight may commence and the maximum stay away before the return flight commences 3

4 Class The fare booking class. Note: The booking class shown is an indication only and generally taken from the first outbound flight. It is still required that you check the fare sheet for the correct booking class for your particular segments. Purchase By This column may include the last ticketing date Reference Fare Sheet reference Save This Search Saves your search criteria in a Library to easily re-run the search again later Show Premium Filter the results to display premium (generally higher commission) carriers only Modify Search Return to the Fare Search screen to modify your search criteria and re-run the search Select the shown. icon to view a mini rules pop up and to view the routing used for the tax Click on your preferred fare to view the full fare details. 4

5 3. Fare Sheet Fare sheet information is filtered to display information matching your criteria. Save Fare Sheet Save the fare sheet in a library for your future reference (see page 6) Back to Results Return to the fare results page to select an alternative fare. Show All Fares Expands the fare sheet to display all seasons, and all fare levels, including those that did not match your search criteria The fare Conditions are collapsed. Click on a heading to expand and view information. For example, we have expanded the Application and other conditions heading. Alternatively, select the Expand/Collapse All link to expand all conditions. 5

6 4. Fare Search Library Fare searches, and fare sheets, can be saved in a library for your personal reference, and to receive automatic fare change and expiry notifications. A Previous Searches drop down list is located above the fare search criteria. This allows you to select, and re-run, any search that conducted from the current day only To Save a Fare Search Permanently: 1. Select the Save This Search from the Fare Results page (pg. 4). You will be prompted to enter a name for the search. 2. To run the search again later, select the search form the Saved Libraries menu (located above the search criteria) and all previous criteria will be automatically populated. You can still modify the criteria to reflect new dates etc. To Save a Fare Sheet: 1. Select the Save Fare Sheet button from a fare sheet (pg. 5) 2. To view the fare sheet later, select the fare sheet from the Saved Libraries drop down menu. To receive automatic fare change notifications, and expiry reminders, on a saved fare sheet: 1. Save a Fare Sheet using the above instructions. 2. Select the Library link from the blue menu bar. 6

7 3. A new page will display, select the Saved Fares tab to see fare sheets you have saved. 4. Select the Notify checkbox next to the fare. 5. Select Modify and you will begin receiving automatic notification for that fare sheet. Note: You may use the Delete button to remove the fare sheets, and fare searches, from your library 5. Page Search You may enter a page reference to quickly retrieve a page, for example, enter the fare sheet reference and select the magnifying glass icon. Various pages indexes exist for you to browse including airpass indexes, BSR & ROE indexes, indexes of fares by airlines and city, and round the world fares etc. 7

8 6. Latest Fares / Commissions Latest Fares SmartFares The Latest Fares link, on the blue menu bar, simply contains a list of fares most recently loaded and new fares due for loading. The latest fares loaded will automatically be returned in your fare searches. The fares loading will not be returned in your fare searches until they are loaded. Commissions 8

9 To view airline commissions levels: SmartFares 1. Select the Commissions tab from the blue menu bar. 2. Begin typing the airline code in the Select an Airline field. 3. Press Enter on your keyboard or click Go 4. Commission levels display. Y stands for economy class, J for business class and F for first class. 7. Customise Customise Options for Consultants/Managers: The Customise link allows you to set certain Fare Search fields to automatically default to your own personal settings. 1. Select the Customise tab from the blue menu bar. 2. Various search fields are available to set including the origin city, up to three preferred carriers, to show the net fare in addition to the gross fare, set a preferred airline alliance and set a standard mark up by dollars or percentage. Note: You may still override these on the Airfare Search screen 9

10 Additional Customise Options for Agency Managers: Agency Managers can also set the following default Fare Search entries for the whole agency, in addition to personalising their Fares Search screen using the above instructions. Enter a dollar or percentage amount in the Mark Up field, then deselect the Can Modify Mark Up check box and all consultants will automatically have this mark up apply as the default in their fare search Selecting Mark up above gross will allow consultants to mark up the fare above the gross price Enter an amount in the number of days before fare expires field and fares due to expire within these days are highlighted on the fare results page with a red expiring warning Select Save to set your customised search default options. 8. Training Centre, Tools and Services Various links are available to provide guidance on other Air Tickets services, and assist you with general operations, including: 1. Training Centre: Select the Training Centre link from the top menu bar to view a list of any training sessions that Air Tickets are currently offering. Training sessions are complimentary for Air Tickets clients and cover a range of topics from fares workshops to our Smart products training. Sessions run in all major capital cities and/or via WebEx. 2. The following Tools and Services links are available for your reference: The Services links outlines various Air Tickets operations and services. Refunds Air Ticket s refund request process. Fare Quotes Obtain a fare quote from Air Tickets. Group Ticketing Conduct group ticketing with Air Tickets. Our Fees Air Tickets fees for various services. 10

11 Airline Fees & Surcharges Airline fees for various services. Fare Tracker Subscribe to our free weekly newsletter containing lots of fares information and promotions to win. We are Open 24/7 Operating hours/fees and process for out of hours assistance. The Tools links connect you to a wide variety of travel arrangement information Credit Card Acceptance Credit cards that various airlines do, or do not accept. Airline Sites Links to key airlines websites including industry sites and conditions of carriage. Industry Sites Links to other useful websites including travel advisories, tourism offices, industry associations and general travel sites. GDS Shortcuts and Commands Galileo, Sabre and Amadeus commands. Deals Just For You Connects to the Breakaway website for special Agent deals. SmartHotels Book worldwide hotels and tours online. 11