CruisePay Enhancements for 2005 Training Guide Version 1.0

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "CruisePay Enhancements for 2005 Training Guide Version 1.0"

Transcription

1 CruisePay Enhancements for 2005 Training Guide Version 1.0 Royal Caribbean Cruises Ltd i 9/8/2005

2 Table of Content: 1 Overview Purpose: Assumptions: Definitions: 2 2 Web Application and Processing Web Security System Requirements 3 3 How to Use CruisePay Web Site Logon to CruisePay CruisePay Help Exiting CruisePay CruisePay Profile and Bank Setup (For CruisePay Administrator only) CruisePay Profile * Bank Profile * Forgot My Password Feature Payments Pay Selected Booking- Credit Card * Pay Selected Booking- Electronic Funds Payment Inquiry Group Payments * Retrieve Statement Process * Upload Statement Process 38 4 Current Monthly Billing Statement By Ship By Booking Id Statement Page Features Agreement Details Group Passenger Cross Referencing Current Monthly Billing Statement Download 55 Royal Caribbean Cruises Ltd ii 9/8/2005

3 Table of Figures Figure 1. CruisingPower Logon Screen... 4 Figure 2. CruisingPower Website... 5 Figure 3.CruisePay 1st Time Logon Screen with no Monthly Billing Statement option... 6 Figure 4. First time user Logon with Current Monthly billing statement... 7 Figure 5. *Help Menu... 8 Figure 6. Logoff CruisePay... 9 Figure 7. Create CruisePay Profile Figure 8. Change CruisePay Profile Figure 9. * Password Verification Screen Figure 10.* Bank Profile List Figure 11. * Sample message when inactivating an Account Figure 12. * Sample message when activating an Account Figure 13. * Sample Service History Figure 14. * Create Bank Profile Screen USA/USD Figure 15 * Create Bank Profile - CAN / CAD Figure 16. * Create Bank Profile - GBR / GBP Figure 17. * Forgot My Password Figure 18. Create A New CruisePay Statement Screen Figure 19. Build Statement Screen shown while creating on Site Figure 20. Payment Type Screen Figure 21. * CruisePay Screen for non-first time users Figure 22. Booking Selection Screen Figure 23. Booking Entry Error Pop up Figure 24. Credit Card Payment Screen Figure 25. EFT Payment Screen Figure 26. * Electronic Funds Transfer Payment Preview Screen Figure 27. EFT Virtual Check Figure 28. EFT Confirmation Screen Figure 29. EFT Payment Screen for a Group Figure 30. Group Cross Reference Screen Figure 31. * Sample for Upload sent to Travel Agency Figure 32. * Upload Details attachment Figure 33. Main Screen for accessing Monthly Billing Statement Figure 34. Current Monthly Billing Statement Option Figure 35. Selection Screen Figure 36. Current Billing Statement Details Figure 37. Manual Check/Wire Transfer Payment Review Royal Caribbean Cruises Ltd iii 9/8/2005

4 Figure 38. Confirmation Screen. Manual Check (Cheque)/Wire Transfer Figure 39. Selection By Booking Figure 40. Booking Details Balance Figure 41. Group Cross Reference Figure 42. Retrieve CruisePay Monthly Billing Statement By Royal Caribbean Cruises Ltd iv 9/8/2005

5 1 Overview CruisePay.com is an Internet web site, which allows the travel agent to make payments electronically for their agreements that has an amount. The CruisePay web site provides the agency with up-to-date reservation information. For example, an agency can create a new agreement, either through CruiseMatch or by contacting reservations. Then, the agency can go directly into the CruisePay web site and the newly created agreement will be available for payment. Enhancements have been made to CruisePay. These will be annotated through out the document with an * (asterisk). New enhancements include: EFT functionality for banking countries Great Britain using Sterling (GBP) currency and Canada using Canadian (CAD) dollars. Forget My Password feature Retrieve statement feature Upload statement feature available for a limited number of agencies. Allow multiple banking profiles per country/currency combination for the EFT process. Additional features available from within the CruisePay web site include: View a previously processed electronic payment Download the complete statement Upload payments thru a specified common format (available to large agencies at this time) Display agreement charge/payment details Passenger cross-referencing of group payments At present, the CruisePay web application has the following limitations: The CruisePay web site is only offered to domestic and international agencies that have o US Dollar accounts with US banks o *Sterling accounts with Great Britain banks o *Canadian dollar with Canadian banks

6 Each agency is limited to 50 electronic payments during a monthly cycle. The total payment amount submitted must be equal to or greater than $5.00. Current RCI Sales headquarter/branch rules apply, meaning that if a headquarter office would like to make payments for each owned branch office, they would have to use the CruisingPower user Id and password for each branch separately via the CruisingPower access page. 1.1 Purpose: The purpose of this document is to provide training and a reference guide for users of the CruisePay application. 1.2 Assumptions: The following assumptions have been made in creating this document: The user is familiar with Internet Browsers. The user has Internet Access. The user has appropriate system authority. The travel agency should designate a CruisePay administrator. 1.3 Definitions: Current 60-day period Current date plus 59-days in the future Agreement or Booking id Refers to the RCI reservation number for an individual passengers booking and/or reservation number for a group booking * IACH International automatic clearing house ACH Automatic clearing house JP Morgan/Chase The third party vendor used to process the (ACH and IACH) electronic payment transactions for the CruisePay web site. Royal Caribbean Cruises Ltd /8/2005

7 2 Web Application and Processing 2.1 Web Security In creating the CruisePay web site, concentration was on securing all financial data within the Internet via encryption and secured socket layers (SSL). Currently, JP Morgan is the third party vendor used to process the electronic (ACH) payment transactions. They also insure use of state-ofthe-art security and encryption techniques. 2.2 System Requirements The following are the system requirements for running CruisePay: The travel agency must have Internet access. It is recommended that larger travel agencies use an Internet Service Provider that has access other then a regular dial-up phone line. The browser version of Internet Explorer 5.0 or higher is recommended for better performance. Royal Caribbean Cruises Ltd /8/2005

8 3 How to Use CruisePay Web Site 3.1 Logon to CruisePay The CruisePay web site can be accessed via the Internet from either one of two different web addresses: Both web addresses will bring you to the same central location, the CruisingPower web page. The one requirement to access this information is that the agency must have an active CruisingPower sign-on. Upon entering the CruisingPower web page, the agent will be required to enter their CruisingPower username and password, as shown below. Figure 1. CruisingPower Logon Screen Royal Caribbean Cruises Ltd /8/2005

9 After entering your CruisingPower username and password and selecting the enter button, the travel agent is provided access to the CruisingPower web site. From this web page, click on the Booking Tools >> Online Payments as shown below. * This will flow you directly into CruisePay without requesting a CruisePay logon password. Figure 2. CruisingPower Website Royal Caribbean Cruises Ltd /8/2005

10 You have now successfully entered the CruisePay web site as shown below. First time users will see only one option: a. Create/Pay a New CruisePay Statement b. For those of you with monthly billing, you will receive a second option for Current Monthly billing Statement Figure 3.CruisePay 1st Time Logon Screen with no Monthly Billing Statement option Royal Caribbean Cruises Ltd /8/2005

11 Figure 4. First time user Logon with Current Monthly billing statement Royal Caribbean Cruises Ltd /8/2005

12 3.2 CruisePay Help Help is available from every web page within the CruisePay web site. Click on the Help menu. By clicking on any of the topics on the left, the instructions will appear. To exit Help, use one of these options: o Close button is available at the bottom of the screen o The X button (located on the top right hand of the screen) on your browser to return to the previous page. The Help text can be printed by selecting the Print button located at the bottom of each page Figure 5. *Help Menu Royal Caribbean Cruises Ltd /8/2005

13 3.3 Exiting CruisePay On every page, within the CruisePay web site is a Logoff menu option. Press the Logoff menu option to properly exit CruisePay. If an agent exits the web site by closing the page via the X within the browser or should the agent have a system disconnection, the CruisePay statement will not be accessible again for 20 minutes. Upon reentering the site, if it is prior to the 20-minute time out, a message will display stating that the Statement in Use. After 20 minutes the statement will be available for processing again. Figure 6. Logoff CruisePay Royal Caribbean Cruises Ltd /8/2005

14 3.4 CruisePay Profile and Bank Setup (For CruisePay Administrator only) CruisePay Profile There is only one CruisePay profile per agency. The information below should be provided for the individual who will be responsible for the CruisePay administration. The information entered for the user s first and last name and address should be the owner or principal (payment authorizer) of the agency. If your CruisePay administrator leaves in the future, o Coordinate the changing of the password prior to the staff departing by having the existing staff logon with their password and the new CruisePay Administrator change the profile to their name and new password. o If the existing CruisePay Administrator is no longer with you, need to send a company letterhead stating the individual has left the company. This letter needs to be faxed to the Sales Automation Help Desk containing the following information of the new CruisePay Administrator: First Name of the new CruisePay Administrator Last Name of the new CruisePay Administrator Contact address to be used for CruisePay confidential information. Highlight Profile and click on CruisePay menu to enter the CruisePay Profile. Enter the following information: o First Name of CruisePay Administrator o Last Name of CruisePay Administrator o Contact address to be used for CruisePay confidential information. o CruisePay Password which will be used for Electronic Funds Transfers and when changing the CruisePay and Banking profiles. Press Submit to process the information. Press Return to go back to main menu. Press Clear Form to start data entry over. Royal Caribbean Cruises Ltd /8/2005

15 Figure 7. Create CruisePay Profile Royal Caribbean Cruises Ltd /8/2005

16 Figure 8. Change CruisePay Profile Royal Caribbean Cruises Ltd /8/2005

17 3.4.2 * Bank Profile There are two ways to get to the bank Profile screen: o Select Profile and then click on Bank from the menu. o When setting up the CruisePay Profile, it will direct you to the bank profile screen afterwards. In the Password Verification Screen, you will be asked to enter your CruisePay administrator password before you can continue entry. Figure 9. * Password Verification Screen Royal Caribbean Cruises Ltd /8/2005

18 The bank Profile list will display all banks and related status. The status will be: o Pending The Non-USD bank account is pending approval from your bank and RCI office. This takes about working business days and excludes bank holidays. o Active The bank is available for processing EFT payments. o Inactive The bank account is no longer available for processing EFT payments. Figure 10.* Bank Profile List The pencil icon allows for you to change some basic information in the bank profile. The red X is the disable feature, which allows you to inactivate an ACTIVE bank account. The green check is the enable feature, which allows you to activate an Inactive bank account. New Profile adds new bank accounts. Service history displays the history for banking information and CruisePay profile information. Royal Caribbean Cruises Ltd /8/2005

19 Figure 11. * Sample message when inactivating an Account Figure 12. * Sample message when activating an Account Figure 13. * Sample Service History Royal Caribbean Cruises Ltd /8/2005

20 * Add a Bank Profile Click on New Profile. Enter the banking information as directed on the screen. Press Save to process the information. If it is a non-usd bank, the bank will go into pending approval. The process for activating a non-usd bank takes about business working days. Bank holidays may extend this period of time as well. Figure 14. * Create Bank Profile Screen USA/USD The Description or Nickname is used to identify how the bank account could be used: Individual checking or Group Checking as an example. It is for the travel agency to use purpose. Royal Caribbean Cruises Ltd /8/2005

21 Figure 15 * Create Bank Profile - CAN / CAD Royal Caribbean Cruises Ltd /8/2005

22 Figure 16. * Create Bank Profile - GBR / GBP Great Britain Banks, we require to identify the type of bank it is from the list provided Royal Caribbean Cruises Ltd /8/2005

23 3.5 * Forgot My Password Feature With this new release of CruisePay, we have provided a feature to reset your password. This is to be used in the event that you cannot recall your password. A randomly generated reset password will be ed to the address of the CruisePay administrator only. Once the is received, the CruisePay administrator should log on to CruisePay. The administrator should go to Profile \ Cruisepay and change the password to a more meaningful password. The existing password would be the reset password sent in the . Figure 17. * Forgot My Password Click on the link below to receive your new password. Royal Caribbean Cruises Ltd /8/2005

24 3.6 Payments To Make payments, first time users would need to do: o For EFT processing, setup a bank profile o For Credit card processing, no setup is necessary. For first time users, click on CREATE/PAY A NEW CRUISEPAY STATEMENT, located on the center page. Select the option desired. If you have a large numbers of bookings with RCI, it is recommended that you select the Create and check back later option. Click on the Build button. If you chose to build now, a progression screen will display. Otherwise, the system will exit you out of CruisePay. Note: that when using this option with an existing statement, any SAVED payment information will be cleared. Figure 18. Create A New CruisePay Statement Screen Royal Caribbean Cruises Ltd /8/2005

25 Figure 19. Build Statement Screen shown while creating on Site Royal Caribbean Cruises Ltd /8/2005

26 The next screen that will display after the build, if done while on site, is the Payment Type. Figure 20. Payment Type Screen For credit card payments, you could proceed to make payments. For Electronic Funds Transfer (EFT), additional setup needs to be done by the CruisePay Administrator. o Setup CruisPay Profile o Setup Bank Profile Royal Caribbean Cruises Ltd /8/2005

27 If you chose to come back later, you will see the following panel. Figure 21. * CruisePay Screen for non-first time users Notice there are now 3 options available: o Pay Selected Bookings Only This is the quickest way for payments to be made on a limited number of bookings. It prompts for the booking, which is your booking id or the group id provided by RCI. Credit card and EFT process can be done here. o Update / Previously Saved CruisePay Statement Allows for credit card or EFT payments to be added to a saved statement. This is also where the CruisePay Administrator would go to approve an EFT for submitting someone else s payments for processing. o Create / Pay A New CruisePay Statement This generates a statement of all the bookings with a balance due within the past 60 days. This option also clears any existing saved statement that has not been submitted to RCI. Check for a message called Saved As of to see if you have a saved statement located Royal Caribbean Cruises Ltd /8/2005

28 under the Update/Previously Saved CruisePay Statement. o * Retrieve Statement This allows you to download your recent billing statements. An will be sent to the CruisePay Administrator with this information. o * Upload Statement This feature is currently available to a limited number of customers at this time. Allows for large upload of payment information. Royal Caribbean Cruises Ltd /8/2005

29 1. Pay Selected Booking- Credit Card Click on the Pay Selected Booking option. The payment type screen will appear to allow selection of EFT or Credit Card. See Figure 11. Select the payment option Credit Card and Click the Next button. A Screen will display for entry of Individual (booking ids) and Groups (group ids). Select the tab you desire and enter the RCI booking information. Click continue. Figure 22. Booking Selection Screen Royal Caribbean Cruises Ltd /8/2005

30 If you enter the wrong information the following error message will appear: Figure 23. Booking Entry Error Pop up Royal Caribbean Cruises Ltd /8/2005

31 o The following screen will appear for you to enter the Credit card information: Credit Card Number Credit Card type Expiration Date Credit Card Holder Last name and First name Amount to Pay o Click Submit Charge to process payment. o Chg PYMT Type allows for the type to be changed to Electronic Funds or Credit Card. Allows the user to start over. o Add Bookings lets additional bookings to be added for payment. Royal Caribbean Cruises Ltd /8/2005

32 The following screen will appear to confirm authorization to the credit card. Print can print a copy of the payment for your records. Cancel Charge stops the process of the payment. Authorize Card continues the payment process. Click on Authorize Card to proceed processing the payments. The transaction should process with no issue. If there is an issue, a message will appear stating: *** The Credit Card ***********1002 for the amount of cannot be submitted for authorization at this time. Please try again later. ***. At this point, log off of CruisePay and attempt your credit card transaction at a later time. Figure 24. Credit Card Payment Screen Royal Caribbean Cruises Ltd /8/2005

33 2. * Pay Selected Booking- Electronic Funds Click on the Pay Selected Booking option. The payment type screen will appear to allow selection of EFT or Credit Card. See Figure 11. Select the payment option EFT and Click the Next button. A Screen will display for entry of Individual (booking ids) and Groups (group ids). Enter the RCI booking information. Click Continue. * If you do not have any banks setup for the currency of the booking, a Screen will display asking if you want to continue for view only or if you want to go to Bank Profile for setup. The EFT Payment Screen will display to allow entry of Amount to Pay. Chg PYMT Type allows for the type to be changed to Electronic Funds or Credit Card. Allows the user to start over. Add Bookings lets additional bookings to be added for payment. Save Changes permits payments to be saved and submitted at a later date. Submit Pymt sends the payments for processing to Royal Caribbean. Royal Caribbean Cruises Ltd /8/2005

34 Figure 25. EFT Payment Screen Royal Caribbean Cruises Ltd /8/2005

35 Click Submit Pymt to continue processing if you are the CruisePay Administrator. Otherwise, click Save Changes and notify your CruisePay administrator that you have EFT payments for processing. The Electronic Funds Transfer Payment Preview Screen will appear. Select Bank account to be used by clicking on the drop down and selecting the appropriate bank account. Click Continue Processing Payment in order to finalize the payment. Figure 26. * Electronic Funds Transfer Payment Preview Screen Review payment information and select appropriate bank account to use if you have multiple bank accounts. Royal Caribbean Cruises Ltd /8/2005

36 At this time, the CruisePay administrator needs to type in the CruisePay password and click on Submit Payment. Figure 27. EFT Virtual Check The agent should review the bank account used and total payment amount, prior to clicking on the Submit Royal Caribbean Cruises Ltd /8/2005

37 You will receive a confirmation of your payment. Click on Print to keep a copy for your records. Figure 28. EFT Confirmation Screen Royal Caribbean Cruises Ltd /8/2005

38 3.7 Payment Inquiry The Payment Inquiry screen allows the users of CruisePay to review payments they have made the within a specified range or the last 60 days, including the detailed agreements associated to each processed electronic payment. The date, time and reference numbers can be the same on multiple agreements. The date and time indicates when the CruisePay transaction was process, not the date and time of the funds transfer (or when the funds were deposited to RCI s bank account). The sequence of information appearing in this page is; date (oldest date to current date), reference number (ascending order) within date and agreement number (ascending order) within reference number. The payment history web page can be printed by clicking on the print option within the browser or by using the print button at the bottom of the web page. Click on Inquiry. The Payment Inquiry will display. o Select: Payment Type Payment Date Click Continue. The screen will display all of the related payments for the specified criteria. Royal Caribbean Cruises Ltd /8/2005

39 3.8 Group Payments Initial deposits may be made for the entire group. All other payments must be cross-referenced to individual bookings. Failure to do so may cause accounting errors. o To cross-reference a payment, please enter the amount on your statement. o Click the G next to your group and distribute the payment to the applicable individual bookings. Figure 29. EFT Payment Screen for a Group G links to the Group cross reference screen. o Click Confirm X-Reference to complete the process. Figure 30. Group Cross Reference Screen Royal Caribbean Cruises Ltd /8/2005

40 Royal Caribbean Cruises Ltd /8/2005

41 3.9 * Retrieve Statement Process Retrieving the billing statement may be a lengthy process depending on the number of bookings. We will send the statement as an attachment to the address entered in your CruisePay address. You can continue to work in CruisePay. On the Home page, click on the Retrieve Statement button. A Retrieve Statement by screen will display. Click the Yes button. A message will display stating: Your statement is being processed. CruisePay will be sending the statement to the CruisePay_ _address in a few minutes. You can continue to use CruisePay in the meantime by clicking on HOME. Open your and open the attachment to work on your billing statement. The following fields are on the file: Travel Agency id Ship Sail date Booking id Type Balance Due Current Due Amount to Pay Currency Field Description A unique identified required for processing the payments for your agency. This is the ship of the booking This is the sail date of the booking This is the RCI reservation number The type of reservation: can be I for Individual or G for Group This is the remaining total amount due on the reservation. This is the total amount due currently for this reservation. This is the amount determined by the travel agent that is to be paid on the reservation. This is the currency the reservation was made. Edit the statement file thru excel and return back by following the Upload Statement instructions. Royal Caribbean Cruises Ltd /8/2005

42 3.10 * Upload Statement Process The Upload statement allows the travel agent to upload a file. Requirements: * File needs to be in specific format provided by a template. Click on the Download_template link located on the HOME page. On the Home page, click on the Upload Statement button. An Upload CruisePay Statement screen will display. Click the Browse button and locate the statement file that needs to be uploaded. Click Submit. This does an update to your saved statement and will be available shortly for you to review and do a final submit. An will be sent notifying to the CruisePay administrator address stating the results of the upload. Review the , then go to Update/Pay Previously Saved Statement to finalize your payments and Submit. Royal Caribbean Cruises Ltd /8/2005

43 Figure 31. * Sample for Upload sent to Travel Agency 08/31/ :52 PM CruisePay Upload report (report source: spoolfile QSYSPRT number *LAST from job /ITITJS2/QPADEV000X) - Message: Please do not reply back to the address shown above. If you have any questions regarding this information, please send Figure 32. * Upload Details attachment Date: 31AUG05 14:52:17 Travel Agent ID: Your Agency Name. Dear Travel Agent: We have received and loaded the cruise bookings file uploaded through RCCL's CruisePay Site. The following are the results of RCCL processing that file: Description Bookings Amount Submitted: Errors encountered: Booking Net Settlement: 0.00 Your CruisePay Statement is currently in a "Saved" status ready for you to preview. Please log on to CruisePay to finalize and "Submit" the above payments. Thank You Royal Caribbean Cruises Ltd /8/2005

44 4 Current Monthly Billing Statement The Current Monthly Billing Statement is available for users. This feature allows for you to identify the agreements that you will be paying by check (cheque) or wire transfer. The statement page will display showing all agreements that have an amount due greater than zero. The sequence of the statement is as follows: alphabetical by ship name sail date within ship (oldest sail date displaying first) RCI agreement number (ascending order). Amount to Pay will reflect a value if that agreement has an amount due within the next seven days. The Clear All button is available and if selected it will zero out the values within the Amount to Pay fields. At this point the agent will be able to enter any positive amount in the Amount to Pay field, regardless of the balance due or current due amounts. Royal Caribbean Cruises Ltd /8/2005

45 o If your travel agency has been designated to receive a Monthly billing statement, you will see the additional selection below when you log on to CruisePay. Figure 33. Main Screen for accessing Monthly Billing Statement Royal Caribbean Cruises Ltd /8/2005

46 Figure 34. Current Monthly Billing Statement Option Royal Caribbean Cruises Ltd /8/2005

47 o Click on Current Monthly Billing Statement. o The Selection Screen will appear. o By Booking allows you to specify the agreements. o By Ship allows you to see the agreements by specific ship. o All Bookings this is only available for agencies that have less than 112 agreements. Specify your selection and click GO. Figure 35. Selection Screen The details will appear. Enter the amounts that you will be paying and click Continue. Royal Caribbean Cruises Ltd /8/2005

48 Figure 36. Current Billing Statement Details Royal Caribbean Cruises Ltd /8/2005

49 A grand total is provided at the bottom of the page of all the bookings you are paying at this time. At this time you can do one of the following: o Print allows printing and keeping a copy for your records. o Make Changes allow you to modify what you current did. o Commit to Pay this will be sent to our Accounting office stating that you will be paying this with a specific check or wire transfer. Figure 37. Manual Check/Wire Transfer Payment Review Royal Caribbean Cruises Ltd /8/2005

50 Click on Commit to Pay. A confirmation Screen will display. Print a copy of this final confirmation screen. Include the Reference Number on your check or wire transfer. You must instruct your bank to include this reference number on the wire transfer instructions. Failure to include this number on your check or wire transfer may delay payment posting. The amount received by Royal Caribbean should equal the amount shown at the bottom of the confirmation page. Royal Caribbean Cruises Ltd /8/2005

51 Figure 38. Confirmation Screen. Manual Check (Cheque)/Wire Transfer Royal Caribbean Cruises Ltd /8/2005

52 4.1 By Ship o A statement for the first ship name that you select will appear, listing all of the agreements that have a balance due amount within the next 60-days. o If the first ship selected has no agreements due within the next 60 days, a message stating that No Statement is found or No Agreements are due will be displayed for the selected ship. o From this page, the agent may enter any positive amount in the Amount to Pay field, regardless of the balance due or current due values. o To enter a payment amount for another ship, click the Add Bookings button displayed at the bottom of the statement page. o At this time, the agent may once again, select one of the two available options By Ship or By Booking Id. A new statement will appear listing all agreements where you previously entered an amount in the Amount to Pay field and any new agreements that have been selected via either of the two selections, By Ship or By Booking Id. The agent can continue this process until they have selected all of the agreements that they wish to pay. Note: When using the By Ship selection to add additional agreements, if no agreements are due within the next 60 days for the selected ship, the previous statement will display. If no previous agreements were marked for payment an error message stating that No Agreements are due or No Statement found will display. Royal Caribbean Cruises Ltd /8/2005

53 4.2 By Booking Id o The By Booking Id selection allows the agent to select agreements by the RCI agreement number. o The agent can enter the specific agreement number(s) that they want to make payment on, up to ten agreements at one time, then click GO. o If you have entered an invalid RCI agreement number(s) or if the agreement number(s) entered does not have a payment due within the next 60 days, you will receive an error message. o A new statement will appear listing all agreements where you previously entered an amount in the Amount to Pay field and any new agreements that have been selected via either of the two selections, By Ship or By Booking Id. o To make payments on additional agreements, click the Add Bookings button displayed at the bottom of the statement page. At this time, you may once again select either of the two selections, By Ship or By Booking Id. The agent can continue this process until they have selected all of the agreements that they wish to pay. Royal Caribbean Cruises Ltd /8/2005

54 Figure 39. Selection By Booking Royal Caribbean Cruises Ltd /8/2005

55 4.3 Statement Page Features In addition to the previously discussed statement features within the statement page, an agent can access additional information related to an agreement (agreement details), cross reference group payments to individual passengers within the group or download a complete statement to the agent s computer. Each feature is discussed in detail below Agreement Details o When you click on the Balance Due amount for the agreement, a pop up window will display containing the following information related to the specific agreement. o Ship o Sail Date o Agreement Type and Agreement Number o Passenger Name or Group Name o Due Date (this is the final payment due date) o Total Cruise Charges o Penalties o Value Added Tax (VAT) on commission (currently not applicable) o Commission o Payments (all previous payments) o Balanced Due Royal Caribbean Cruises Ltd /8/2005

56 Figure 40. Booking Details Balance Click on the Balance Due amount to display the agreement details for the selected agreement. Royal Caribbean Cruises Ltd /8/2005

57 4.3.2 Group Passenger Cross Referencing Group Cross Referencing is only available for Groups that have less than 112 passengers at this time. o To enter payment amounts on individual passengers within a group agreement, first enter the total payment amount for the group agreement in the Amount to Pay field on the statement page. o Next, click on the G in the Type column for the group agreement, to access the passenger cross-referencing detail page. o A new web page listing the active passengers within the group agreement will appear. o The header information on the passenger cross-reference page will identify the group name, RCI group agreement number and the amount to cross-reference $ o The amount to cross-references is the total payment amount that was entered on the statement page. o The passenger cross-reference detail information will display the individual passenger s agreement number, passenger name, booking status, total charges, balance due and an amount to pay entry field. o The information is presented in passenger last name sequence. A total count of active passengers for the group agreement and a total payment amount is included at the bottom of the passenger cross-reference page. Royal Caribbean Cruises Ltd /8/2005

58 Figure 41. Group Cross Reference After entering payment, click on the G o Applying a payment to an individual passenger within a group requires that you enter the payment amount in the Amount to Pay field for that passenger. o If you enter an amount greater than the passengers balance due amount, a warning message will appear. o The sum of all amounts entered in the passenger Amount to Pay fields must be less than or equal to the amount entered in the Amount to Pay field on the statement page or less than or equal to the crossreference amount within the header of this page. o If the total passenger payment amounts exceed the amount to crossreference, an error message will appear and you must adjust passenger payment amounts to continue. o Once you are satisfied with the values entered in the Amount to Pay fields for each passenger, select the Post button displayed at the bottom of the passenger cross referencing page. Royal Caribbean Cruises Ltd /8/2005

59 4.3.3 Current Monthly Billing Statement Download The statement download feature allows travel agents to download a complete list of all agreements due within the 60-day period. The agent may have the need to export the statement information to another application such as an Excel spreadsheet or an in-house accounting application. To download the statement, click on the Download link displayed on the statement page directly under the agency s name and address. Click on Yes to continue the retrieval of the monthly billing statement. Figure 42. Retrieve CruisePay Monthly Billing Statement By Royal Caribbean Cruises Ltd /8/2005

USER GUIDE Cruises Section

USER GUIDE Cruises Section USER GUIDE Cruises Section CONTENTS 1. WELCOME.... CRUISE RESERVATION SYSTEM... 4.1 Quotes and availability searches... 4.1.1 Search Page... 5.1. Search Results Page and Cruise Selection... 6.1. Modifying

More information

Virgin Australia s Corporate Booking Portal User Guide

Virgin Australia s Corporate Booking Portal User Guide Virgin Australia s Corporate Booking Portal User Guide Status: Review Version: 2.1 (accelerate) Date 07/06/2013 Table of Contents 1. Introduction... 4 2. Getting Started... 4 3. User Profiles... 4 User

More information

S-Series Hotel App User Guide

S-Series Hotel App User Guide S-Series Hotel App User Guide Version 1.2 Date: April 10, 2017 Yeastar Information Technology Co. Ltd. 1 Contents Introduction... 3 About This Guide... 3 Installing and Activating Hotel App... 4 Installing

More information

Lesson: Total Time: Content: Question/answer:

Lesson: Total Time: Content: Question/answer: Go! Lesson: Total Time: Content: Question/answer: Worldspan 60 minutes 45 minutes 15 minutes Lesson Description: This lesson is designed to review the booking using cruise options, search, fare codes and

More information

WHAT S NEW in 7.9 RELEASE NOTES

WHAT S NEW in 7.9 RELEASE NOTES 7.9 RELEASE NOTES January 2015 Table of Contents Session Usability...3 Smarter Bookmarks... 3 Multi-Tabbed Browsing... 3 Session Time Out Pop Up... 4 Batch No Show Processing...5 Selecting a Guarantee

More information

User Guide for E-Rez

User Guide for E-Rez User Guide for E-Rez Table of Contents Section 1 Using E-Rez... 3 Security & Technical Requirements... 3 Logging on to E-Rez... 4 Verify Your Profile... 4 Section 2 Travel Center... 5 Familiarize yourself

More information

myldtravel USER GUIDE

myldtravel USER GUIDE myldtravel USER GUIDE Rev #2 Page 2 of 37 Table of Contents 1. First-Time Login... 4 2. Introduction to the myldtravel Application... 7 3. Creating a Listing... 8 3.1 Traveller Selection... 9 3.2 Flight

More information

Travelport Cruise & Tour Best Practice Cruise. Quick Reference - Book / Display / Pay

Travelport Cruise & Tour Best Practice Cruise. Quick Reference - Book / Display / Pay Travelport Cruise & Tour Best Practice Cruise Quick Reference - Book / Display / Pay Book a Cruise - Best Practice Quick Reference In this Quick Reference Basic Steps to Book pg 1 Find a Cruise Booking

More information

User Reference Manual

User Reference Manual User Reference Manual Of Food Licensing & Registration System (FLRS) (Version 2.0) For Food Business Operator (FBO) 1 1. Login Page Type the URL: - http://foodlicensing.fssai.gov.in and first create Username

More information

Preliminary Staff User s Manual. CASSi The Computerized Aircraft Scheduling System Rev. 1.28a. February 10, 2001

Preliminary Staff User s Manual. CASSi The Computerized Aircraft Scheduling System Rev. 1.28a. February 10, 2001 CASSi The Computerized Aircraft Scheduling System Rev. 1.28a February 10, 2001 Page 1 of 37 June 25, 2000 Introduction CASSi is the Computerized Aircraft Scheduling System, an Internet based system that

More information

Virginia Medicaid Web Portal Provider Maintenance Frequently Asked Questions Revised 02/20/2015. FAQ Contents. General Questions

Virginia Medicaid Web Portal Provider Maintenance Frequently Asked Questions Revised 02/20/2015. FAQ Contents. General Questions Virginia Medicaid Web Portal Provider Maintenance Frequently Asked Questions Revised 02/20/2015 FAQ Contents General Questions.......................................... Page 1 Provider Maintenance Menu...................................

More information

Concur Travel FAQs. 5. How do I log in to Concur Travel? Visit or the link is available on the Travel page of the Compass.

Concur Travel FAQs. 5. How do I log in to Concur Travel? Visit   or the link is available on the Travel page of the Compass. General 1. What is Concur Travel? Concur Travel is a hosted, web-based system that allows users to book travel using a web browser or mobile device instead of booking travel through a travel agent. Concur

More information

ultimate traffic Live User Guide

ultimate traffic Live User Guide ultimate traffic Live User Guide Welcome to ultimate traffic Live This manual has been prepared to aid you in learning about utlive. ultimate traffic Live is an AI traffic generation and management program

More information

NHS Professionals System User Guide

NHS Professionals System User Guide System: Holiday Booking Version Number: 1702.01.00.01 Audience: Flexible Workers Document Version Number: V3 Version Number Author Date Signed Off V3 John Russell 29 th September 2017 V0.2 John Russell

More information

Each room will automatically be selected with the same room type (standard, junior suite, ocean view, etc.).

Each room will automatically be selected with the same room type (standard, junior suite, ocean view, etc.). EL DORADO SPA AND RESORTS VACATIONS FAQs Updated 4/2018 General Questions Q: Am I booking this package directly with El Dorado Spa and Resorts Vacations? A: No. Your booking is handled through Global Booking

More information

MyTraveler User s Manual

MyTraveler User s Manual MyTraveler User s Manual MyTraveler is the DataTraveler Elite tool that enables you to access and customize your DataTraveler Elite through the MyTraveler Console. Messages and prompts guide you through

More information

Fox World Travel/Concur Documentation Concur FAQ

Fox World Travel/Concur Documentation Concur FAQ Fox World Travel/Concur Documentation Concur FAQ User and Profile Assistance First Time Logging into Concur Travel & Expense Forgot Password System is Slow Smartphone Access Air Car Hotel-Navigational

More information

Concur Travel-Frequently Asked Questions

Concur Travel-Frequently Asked Questions Concur Travel-Frequently Asked Questions Click Links to Navigate User & Profile Assistance First Time Logging into Concur Travel & Expense Forgot Password System is slow Smartphone Access Air Car Hotel-Navigational

More information

QuickStart Guide. Concur Premier: Travel

QuickStart Guide. Concur Premier: Travel QuickStart Guide Concur Premier: Travel Proprietary Statement This document contains proprietary information and data that is the exclusive property of Concur Technologies, Inc., Redmond, Washington. If

More information

Angel Flight Information Database System AFIDS

Angel Flight Information Database System AFIDS Pilot s Getting Started Guide Angel Flight Information Database System AFIDS Contents Login Instructions... 3 If you already have a username and password... 3 If you do not yet have a username and password...

More information

Additional Boarding Setup and Daily Operations Guide

Additional Boarding Setup and Daily Operations Guide Additional Boarding Setup and Daily Operations Guide PetExec allows you to set holiday boarding prices, adjust kennel locations and boarding prices on a day-to-day basis, and accept boarding deposits that

More information

GUEST TRAVELER INVITATION PROCESS GUIDE. Follow these steps to invite a guest traveler to book in Orbitz for Business (OFB):

GUEST TRAVELER INVITATION PROCESS GUIDE. Follow these steps to invite a guest traveler to book in Orbitz for Business (OFB): Follow these steps to invite a guest traveler to book in Orbitz for Business (OFB): 1. Request authorization to invite guest travelers to book in Orbitz for Business. Make your request by emailing stanfordtravel@stanford.edu,

More information

Click the Profile link to review and update your profile. You must save your profile before you first attempt to book a trip. TOP

Click the Profile link to review and update your profile. You must save your profile before you first attempt to book a trip. TOP FAQ Concur Travel Documentation User & Profile Assistance First Time Logging into Concur Travel & Expense Forgot Password System is slow Smartphone Access Air Car Hotel-Navigational Assistance Air-Search

More information

USER GUIDE DOCUMENT VIETJET AIR FLIGHTVIEW

USER GUIDE DOCUMENT VIETJET AIR FLIGHTVIEW USER GUIDE DOCUMENT VIETJET AIR FLIGHTVIEW VERSION CHANGE LOG Version Description of Change Author Date 0.1 Beginning of the Document Thanh Hien December 2018 1 TABLE OF CONTENTS USER GUIDE DOCUMENT VIETJET

More information

Product information & MORE. Product Solutions

Product information & MORE. Product Solutions Product information & MORE Product Solutions Amadeus India s Ticket Capping Solution For Airlines Document control Company Amadeus India Department Product Management Table of Contents 1. Introduction...4

More information

Sabre Online Quick Reference Guide

Sabre Online Quick Reference Guide Sabre Online Quick Reference Guide Logging in Logging In www.tandemtravel.co.nz Log into Sabre Online with your allocated username (your work email address) and password (case sensitive) Forgotten your

More information

Student Visa Process. CTY Summer Programs

Student Visa Process. CTY Summer Programs Student Visa Process CTY Summer Programs 2018 Presentation Content 1. Visa requirements 2. Starting the process and deadlines 3. Obtaining the I-20 form 4. Applying for the F-1 visa 5. Traveling to the

More information

2018 PSO Profile Highlights and Tips. December 18, :00 3:00 PM

2018 PSO Profile Highlights and Tips. December 18, :00 3:00 PM 2018 PSO Profile Highlights and Tips December 18, 2018 2:00 3:00 PM Call Logistics The PSOPPC will be presenting the 2018 PSO Profile Highlights and Tips. Please use the chat (Ask a Question) to submit

More information

Concur Travel: VIA Rail Direct Connect

Concur Travel: VIA Rail Direct Connect Concur Travel: VIA Rail Direct Connect Travel Service Guide Applies to Concur Travel: Professional/Premium edition TMC Partners Direct Customers Standard edition TMC Partners Direct Customers Contents

More information

Q. Can I book personal travel on the site? - The Concur site is to be used exclusively for business related travel.

Q. Can I book personal travel on the site? - The Concur site is to be used exclusively for business related travel. Concur Travel FAQ Q. What will I use Concur Travel for? - Concur Travel is Hill-Rom s online booking tool for all of your business travel needs. It works with Travel and Transport and allows you to see

More information

Quick User Guide for Individual Reservations

Quick User Guide for Individual Reservations Quick User Guide for Individual Reservations 2015 Azamara Club Cruises 2015 Royal Caribbean Cruises Ltd. 2015 Celebrity Cruises Inc. All Rights Reserved. Version 1.0 Nov 2015 Contents Espresso Features

More information

Concur Travel - Frequently Asked Questions

Concur Travel - Frequently Asked Questions Concur Travel - Frequently Asked Questions Click on the question to navigate to the answer. What should I do the first time I log into Concur Travel & Expense? What do I do if I forgot my password? Why

More information

Concur Travel: Post Ticket Change Using Sabre Automated Exchanges

Concur Travel: Post Ticket Change Using Sabre Automated Exchanges Concur Travel: Post Ticket Change Using Sabre Automated Exchanges Travel Service Guide Applies to Concur Travel: Professional/Premium edition TMC Partners Direct Customers Standard edition TMC Partners

More information

iprefer Tiered Benefits

iprefer Tiered Benefits iprefer As a member of the Preferred Hotels & Resorts Lifestyle Collection, Royal Plaza on Scotts guests are eligible to enroll in the iprefer guest loyalty program, which extends points redeemable for

More information

MYOB EXO OnTheGo. Release Notes 1.2

MYOB EXO OnTheGo. Release Notes 1.2 MYOB EXO OnTheGo Release Notes 1.2 Contents Introduction 1 What s New in this Release?... 1 Installation 2 Pre-Install Requirements... 2 Installing the EXO API... 2 Installing EXO OnTheGo... 2 New Features

More information

Homeport 2.0 User Guide for Public Users

Homeport 2.0 User Guide for Public Users Commanding Officer U.S. Coast Guard Operations Systems Center Kearneysville, WV 25430 Homeport 2.0 User Guide for Public Users Version 1.0 Draft October 17, 2017 Table of Contents 1. PREFACE...1 1.1 About

More information

MyFBO Help. Contents TRAINING ONLY

MyFBO Help. Contents TRAINING ONLY MyFBO Help Updated: July 25,2011 The online help menu works well to find most answers and explanations how to use the system. Simply click on the blue question mark symbol on the top right corner of MyFBO.com.

More information

Sunquest Collection Manager (Monitor)

Sunquest Collection Manager (Monitor) Sunquest Collection Manager (Monitor) Collection Manager is a Sunquest application that is used to positively identify patients and print labels at the patient s bedside to eliminate the risk of specimen

More information

Kristina Ricks ISYS 520 VBA Project Write-up Around the World

Kristina Ricks ISYS 520 VBA Project Write-up Around the World VBA Project Write-up Around the World Initial Problem Online resources are very valuable when searching for the cheapest flights to any particular location. Sites such as Travelocity.com, Expedia.com,

More information

E: W: avinet.com.au. Air Maestro Training Guide Flight Records Module Page 1

E: W: avinet.com.au. Air Maestro Training Guide Flight Records Module Page 1 E: help@avinet.com.au W: avinet.com.au Air Maestro Training Guide Flight Records Module Page 1 Contents Assigning Access Levels... 3 Setting Up Flight Records... 4 Editing the Flight Records Setup... 10

More information

NAIPS Internet Service Authorised NOTAM Originator User Guide Version 3.0. (To be read in addition to NIS User Guide 3.0)

NAIPS Internet Service Authorised NOTAM Originator User Guide Version 3.0. (To be read in addition to NIS User Guide 3.0) NAIPS Internet Service Authorised NOTAM Originator User Guide Version 3.0 (To be read in addition to NIS User Guide 3.0) User Guide for Authorised NOTAM Originators Version 3.0 1. Introduction... 3 1.1

More information

Supports full integration with Apollo, Galileo and Worldspan GDS.

Supports full integration with Apollo, Galileo and Worldspan GDS. FEATURES GENERAL Web-based Solution ALL TRAVELPORT GDS Supports full integration with Apollo, Galileo and Worldspan GDS. GRAPHICAL INTUITIVE WEB EXPERIENCE Intuitive web experience for both GDS expert

More information

FAASafety.gov Help Manual for WINGS - Pilot Proficiency Program Federal Aviation Administration May 1, 2007

FAASafety.gov Help Manual for WINGS - Pilot Proficiency Program Federal Aviation Administration May 1, 2007 FAASafety.gov Help Manual for WINGS - Pilot Proficiency Program Federal Aviation Administration May 1, 2007 Gold Systems Inc. FAASafety.gov WINGS Pilot Proficiency Program 1 FAASafety.gov Help Manual for

More information

The Official s Guide to Athletix

The Official s Guide to Athletix The Official s Guide to Athletix Introduction This tutorial is designed to help Officials learn more about how to use the site and how it can help manage officiating information. Table of Contents Introduction

More information

PASSUR Aerospace. Departure Metering Program at Toronto Pearson International Airport. Training Manual

PASSUR Aerospace. Departure Metering Program at Toronto Pearson International Airport. Training Manual PASSUR Aerospace Toronto Pearson International Airport Departure Metering Program at Toronto Pearson International Airport Training Manual Name: Today s Date: Toronto Pearson Deicing Sequencing Training

More information

Concur Travel: User Supplied Hotels

Concur Travel: User Supplied Hotels Concur Travel: User Supplied Hotels Travel Service Guide Applies to Concur Travel: Professional/Premium edition TMC Partners Direct Customers Standard edition TMC Partners Direct Customers Contents User

More information

Orbit Online Booking Tool User Guide 2016

Orbit Online Booking Tool User Guide 2016 Orbit Online Booking Tool User Guide 2016 1 Login at: www.orbit.co.nz Click on LOGIN at the top right of the www.orbit.co.nz site to display username & password fields. Enter your username and password,

More information

Concur Travel User Guide

Concur Travel User Guide Concur Travel User Guide Table of Contents Updating Your Travel Profile... 3 Travel Arranger... 3 Access... 3 Book a Flight... 5 Step 1: Start the Search... 5 Step 2: Select a flight... 7 Step 3: Select

More information

LS-Data. Manual. Altenrhein Luftfahrt GmbH Office Park 3 Top 312 / Postfach 90 A-1300 Wien Flughafen

LS-Data. Manual. Altenrhein Luftfahrt GmbH Office Park 3 Top 312 / Postfach 90 A-1300 Wien Flughafen LS-Data Manual Altenrhein Luftfahrt GmbH Office Park 3 Top 312 / Postfach 90 A-1300 Wien Flughafen Contents: 1. General... 2 2. Requirements... 2 3. Log In... 3 4. Cockpit crew... 4 4.1. New flight...

More information

CASS & Airline User Manual

CASS & Airline User Manual CASSLink AWB Stock Management System CASS & Airline User Manual Version 2.11 (for CASSLink Version 2.11) Version 2.11 1/29 March 2009 CASSLink Stock Management Table of Contents Introduction... 3 1. Initialising

More information

Online Guest Accommodation Booking System

Online Guest Accommodation Booking System DIRECTORATE OF ESTATES, MINISTRY OF URBAN DEVELOPMENT, GOVERNMENT OF INDIA Online Guest Accommodation Booking System [User Manual For Booking Agency] Document Prepared By Sunil Babbar, Scientist C, NIC

More information

Flight Delays Module (External User)

Flight Delays Module (External User) Flight Delays Module (External User) Table of Contents Flight Delays Module and its Functionalities 3 Access Flight Delay Module 3 Auto-generate Flight Delay Records 4 Manually Create a Flight Delay Record

More information

WebReserv Quickstart Guides How to setup your Bed & Breakfast booking system

WebReserv Quickstart Guides How to setup your Bed & Breakfast booking system WebReserv Quickstart Guides How to setup your Bed & Breakfast booking system Configuring the Bed & Breakfast booking calendar 1 Introduction WebReserv.com is a highly configurable booking system. It can

More information

MEMBER PORTAL QUICK GUIDE

MEMBER PORTAL QUICK GUIDE MEMBER PORTAL QUICK GUIDE Table of Contents How to register:... 2 How to log into Member Portal:... 3 To book a round trip:... 4 To book a one way to appointment (from home to appointment with no return

More information

GetThere User Training

GetThere User Training GetThere User Training STUDENT GUIDE Table of Contents Table of Contents... 2 Revision History... 3 Objectives... 4 Overview... 4 Getting Started... 5 Home Page... 6 Search... 7 Uncertain City... 8 Flight

More information

PLANNING & ADVICE. Print this page. Introducing Holland America Line Express Docs

PLANNING & ADVICE. Print this page. Introducing Holland America Line Express Docs Call your travel professional or 1-877-932-4259 For Booked Guests > Planning & Advice PLANNING & ADVICE Print this page Introducing Holland America Line Express Docs NEW: Online Check-in can now be completed

More information

Travel Training Manual: Section 5. Travel Card Management Site. The Travel Card (TCARD) Management System

Travel Training Manual: Section 5. Travel Card Management Site. The Travel Card (TCARD) Management System Manual: Section 5 Travel Card Management Site The Travel Card (TCARD) Management System This is the main menu for the Travel Card Management System. By logging in to the web site with your Login, travel

More information

EMC Unisphere 360 for VMAX

EMC Unisphere 360 for VMAX EMC Unisphere 360 for VMAX Version 8.4.0 Online Help (PDF version) Copyright 2016-2017 EMC Corporation All rights reserved. Published May 2017 Dell believes the information in this publication is accurate

More information

InHotel. Installation Guide Release version 1.5.0

InHotel. Installation Guide Release version 1.5.0 InHotel Installation Guide Release version 1.5.0 Contents Contents... 2 Revision History... 4 Introduction... 5 Glossary of Terms... 6 Licensing... 7 Requirements... 8 Licensing the application... 8 60

More information

Wishlist Auto Registration Manual

Wishlist Auto Registration Manual Wishlist Auto Registration Manual Table of Contents Use the quick navigation links below to navigate through the manual: Introduction to Wishlist Auto Registration Complete Activation Process Summary in

More information

myidtravel Functional Description

myidtravel Functional Description myidtravel Functional Description Table of Contents 1 Login & Authentication... 3 2 Registration... 3 3 Reset/ Lost Password... 4 4 Privacy Statement... 4 5 Booking/Listing... 5 6 Traveler selection...

More information

UNCLAIMED PROPERTY Reporting & Updates

UNCLAIMED PROPERTY Reporting & Updates UNCLAIMED PROPERTY Reporting & Updates ILLINOIS STATE TREASURER S OFFICE WWW.ILLINOISTREASURER.GOV/ICASH Welcome! IL County Treasurer s Association Spring Conference April 10, 2018 Springfield, IL Contact

More information

ELOQUA INTEGRATION GUIDE

ELOQUA INTEGRATION GUIDE ELOQUA INTEGRATION GUIDE VERSION 2.2 APRIL 2016 DOCUMENT PURPOSE This purpose of this document is to guide clients through the process of integrating Eloqua and the WorkCast Platform and to explain the

More information

Travel Agent - User Guide

Travel Agent - User Guide Travel Agent - User Guide Amadeus Fare World Contents Amadeus Fare World... 3 Search screen... 4 Standard Search... 4 Open Jaw search... 5 Agentweb... 5 Power Pricer (Agency Mark Up)... 6 Search functions...

More information

ANA Domestic Flight Online Business Travel Arrangement System. October 2017 All Nippon Airways Co., Ltd.

ANA Domestic Flight Online Business Travel Arrangement System. October 2017 All Nippon Airways Co., Ltd. ANA Domestic Flight Online Business Travel Arrangement System October 2017 All Nippon Airways Co., Ltd. Contents 1-1 What Is ANA@desk? 2 2-1 Benefits of ANA@desk (1) 3 2-2 Benefits of ANA@desk (2) 4 2-3

More information

FLICA Training! Horizon Air Flight Attendants!

FLICA Training! Horizon Air Flight Attendants! Horizon Air Flight Attendant FLICA Tutorial Page 1 FLICA Training Horizon Air Flight Attendants The new SAP process for Horizon Air Flight Attendants aims to add flexibility to schedules and will allow

More information

Video Media Center - VMC 1000 Getting Started Guide

Video Media Center - VMC 1000 Getting Started Guide Video Media Center - VMC 1000 Getting Started Guide Video Media Center - VMC 1000 Getting Started Guide Trademark Information Polycom, the Polycom logo design, Video Media Center, and RSS 2000 are registered

More information

NEW AND IMPROVED. ROYAL CARIBBEAN Scope & Changes DEPOSITS AND FINAL PAYMENTS DEFINITIONS, SIZE REQUIREMENTS AND LIMITS

NEW AND IMPROVED. ROYAL CARIBBEAN Scope & Changes DEPOSITS AND FINAL PAYMENTS DEFINITIONS, SIZE REQUIREMENTS AND LIMITS NEW AND IMPROVED G R O U P S Y O U R WAY ROYAL CARIBBEAN Scope & Changes The policies contained in these Groups Your Way Group Policies (the Group Policies ) of Royal Caribbean International ( Royal Caribbean

More information

2/11/2010 7:08 AM. Concur Travel Service Guide Southwest Direct Connect

2/11/2010 7:08 AM. Concur Travel Service Guide Southwest Direct Connect 2/11/2010 7:08 AM Concur Travel Service Guide Southwest Direct Connect Overview... 3 Benefits... 3 How it Works... 4 Application of Credit... 11 Trip Cancel... 12 Allow Cancel and Rebook... 15 Error Messaging...

More information

User Guide and Reference Information

User Guide and Reference Information User Guide and Reference Information Table of Contents Welcome to Hyatt Privé...3 Access the Hyatt Privé website...5 Explore our properties...8 Book with our Hyatt Privé rate...12 View your reservations...19

More information

PublicVue TM Flight Tracking System. Quick-Start Guide

PublicVue TM Flight Tracking System. Quick-Start Guide PublicVue TM Flight Tracking System Quick-Start Guide DISCLAIMER Data from the PublicVue TM Flight Tracking System (FTS) is being provided to the community as an informational tool, designed to increase

More information

4 REPORTS. The Reports Tab. Nav Log

4 REPORTS. The Reports Tab. Nav Log 4 REPORTS This chapter describes everything you need to know in order to use the Reports tab. It also details how to use the TripKit to print your flight plans and other FliteStar route data. The Reports

More information

TIMS & PowerSchool 2/3/2016. TIMS and PowerSchool. Session Overview

TIMS & PowerSchool 2/3/2016. TIMS and PowerSchool. Session Overview TIMS and PowerSchool TIMS & PowerSchool Kevin R. Hart TIMS and PowerSchool Kevin R. Hart TIMS Project Leader UNC Charlotte Urban Institute Session Overview What is TIMS? PowerSchool Data in TIMS PowerSchool

More information

West Virginia Provider Enrollment and Revalidation General FAQ. Date of Publication: 01/19/2016 Document Version: 1.0

West Virginia Provider Enrollment and Revalidation General FAQ. Date of Publication: 01/19/2016 Document Version: 1.0 West Virginia Provider Enrollment and Revalidation General FAQ Date of Publication: 01/19/2016 Document Version: 1.0 General Topics: In this document, please find a number of Frequently Asked Questions

More information

PetExec Boarding Add-Ons

PetExec Boarding Add-Ons PetExec 3.1 - Boarding Add-Ons Table of contents Overview of Boarding Add-Ons Using Boarding Add-Ons Boarding Add-On Report Version 1.1 10/13/16 Page 1 of 9 Overview of Boarding Add-Ons: Boarding Add-Ons

More information

Book Upto 12 tickets in a month by linking Aadhaar

Book Upto 12 tickets in a month by linking Aadhaar Book Upto 12 tickets in a month by linking Aadhaar Now users are allowed to book upto 12 tickets in a month, if users get themselves verified through their Aadhaar number along with at least one passenger

More information

FLIGHT PASS PURCHASED IN CANADA TRAVEL AGENTS FREQUENTLY ASKED QUESTIONS

FLIGHT PASS PURCHASED IN CANADA TRAVEL AGENTS FREQUENTLY ASKED QUESTIONS FLIGHT PASS PURCHASED IN CANADA TRAVEL AGENTS FREQUENTLY ASKED QUESTIONS PURCHASE How is a Flight Pass purchased? All Flight Passes are purchased at aircanada.com/agents by clicking Flight Pass on the

More information

TRAVEL AGENT NEW USER MANUAL

TRAVEL AGENT NEW USER MANUAL TRAVEL AGENT NEW USER MANUAL WE LC O M E TO HO M EP O R T TR AVE L AGE NT POR TA L Your one-stop destination for all Royal Caribbean s tools of the trade. WHY SHO ULD I SIGN- U P FO R HO M E PO R T? HomePort

More information

1. Please tell us about new features, functions or information that you made available on the new website for the first time?

1. Please tell us about new features, functions or information that you made available on the new website for the first time? 1 of 6 6/21/2010 10:35 AM 1. Please tell us about new features, functions or information that you made available on the new website for the first time? USCIS Response: Where to Start Widget: There are

More information

FSXmap.com. Interactive Airport and Runway map for Flight Simulator X

FSXmap.com. Interactive Airport and Runway map for Flight Simulator X FSXmap.com Interactive Airport and Runway map for Flight Simulator X Thank you for your interest in FSXmap.com! This is an interactive Airport and Runway map targeted for Microsoft Flight Simulator X (onwards

More information

2019 Vacation Bidding

2019 Vacation Bidding 2019 Vacation Bidding Flight Attendant Guide Published September 24, 2018 Published September 24, 2018 1 2019 FLIGHT ATTENDANT VACATION TIMELINE Vacation Timeline Open Date & Time Close Date & Time Posting

More information

Project Sangam PASSAGE - ESS. Training / User Manual. IBM India Pvt. Ltd. GBS- Domestic Page 1 of 16

Project Sangam PASSAGE - ESS. Training / User Manual. IBM India Pvt. Ltd. GBS- Domestic Page 1 of 16 Project Sangam Training / User Manual PASSAGE - ESS IBM India Pvt. Ltd. GBS- Domestic Page 1 of 16 SAP Portal Navigation... 3 Create Passage... 5 Cancel RAO...14 IBM India Pvt. Ltd. GBS- Domestic Page

More information

FOR DEALER USE ONLY. Online Resource YOUR TRAINING GUIDE. Version 3.0

FOR DEALER USE ONLY. Online Resource YOUR TRAINING GUIDE. Version 3.0 FOR DEALER USE ONLY Online Resource YOUR TRAINING GUIDE. Version 3.0 2 Your Training Guide Contents 1. Introduction p5 Overview 6 Training standards 7 2. Partner Training Centre p9 Getting set up 10 Logging

More information

Setup and Configure the Siteminder Policy Store with Dxmanager

Setup and Configure the Siteminder Policy Store with Dxmanager One CA Plaza Islandia, NY 11749 T +1 631 342 6000 F +1 631 342 6800 ca.com June 20, 2013 Customer Request Number: N/A System/Application: Policy Server Module: Siteminder Policy Store with DXmanager Request

More information

Flight Crew Operating Manual STANDARD OPERATING PROCEDURES

Flight Crew Operating Manual STANDARD OPERATING PROCEDURES CONTENTS 9.00.01 P 2 9.00.01 CONTENTS... 2 9.01.01 CONFIGURE... 3 9.01.02 CONFIGURE... 4 9.02.01 START... 5 9.02.02 START... 6 9.03.01 REFUEL... 7 9.03.02 REFUEL... 8 9.04.01 STATUS... 9 9.05.01 FDR...

More information

NEW AND IMPROVED GROUPS YOUR WAY SM GUIDELINES

NEW AND IMPROVED GROUPS YOUR WAY SM GUIDELINES R NEW AND IMPROVED GROUPS YOUR WAY SM GUIDELINES ROYAL CARIBBEAN INTERNATIONAL New and Improved Groups Your Way SM Guidelines: All policies contained herein apply to U.S. and Canadian Travel Partners only.

More information

CruiseBuilder 2.0 Tutorial. How to Set Up CruiseBuilder 2.0 How to Use CruiseBuilder 2.0 Booking Engine

CruiseBuilder 2.0 Tutorial. How to Set Up CruiseBuilder 2.0 How to Use CruiseBuilder 2.0 Booking Engine CruiseBuilder 2.0 Tutorial How to Set Up CruiseBuilder 2.0 How to Use CruiseBuilder 2.0 Booking Engine Visit Our Main Site Go to: www.crystalcruises.com to find the Travel Agent Center link located at

More information

What if I just want to obtain flight schedules without making a reservation?

What if I just want to obtain flight schedules without making a reservation? http://www.omanair.com/en/faqs/booking Booking Home > Printer-friendly PDF > Booking If you have any unanswered questions about Oman Air and our services and need help, please select the appropriate category

More information

2019 Travel Tips for Martha s Vineyard Residents

2019 Travel Tips for Martha s Vineyard Residents 2019 Travel Tips for Martha s Vineyard Residents As a full-time or seasonal resident of Martha s Vineyard, you know that the Steamship Authority serves as the Lifeline to the Islands, providing reliable

More information

Medical Royal Colleges. Revalidation Portfolio User Guide

Medical Royal Colleges. Revalidation Portfolio User Guide Medical Royal Colleges Revalidation Portfolio User Guide Contents INTRODUCTION... 3 STARTING TO USE THE REVALIDATION PORTFOLIO... 4 HOME PAGE... 5 MANAGING YOUR PROFILE... 6 Changing designated body or

More information

Currently used for: Reservation Calendars

Currently used for: Reservation Calendars Currently used for: Reservation Calendars Internet Explorer (IE) Web Browser https://sharepoint.renvillecountymn.com 2/7/17 QUICK GUIDE Use I.E. (Internet Explorer) CONFERENCE ROOMS Title: Type in the

More information

Option 1 Live Bookings

Option 1 Live Bookings Option 1 Live Bookings The CRUISE TEAM Cruise lines with Live Booking Access: - Royal Caribbean International - Azamara Club Cruises - Carnival Australia (Carnival Spirit and Carnival Legend) - Celebrity

More information

EXHIBITORS WITH BOOTH SPACE OVER 1501 SQ. FT.

EXHIBITORS WITH BOOTH SPACE OVER 1501 SQ. FT. AAOS 2019 Housing Rules and Regulations EXHIBITORS WITH BOOTH SPACE OVER 1501 SQ. FT. In an effort to ensure that sleeping rooms are properly allocated and available to both exhibitors and meeting attendees,

More information

Concur Travel & Expense BOOKING TRAVEL VIA CONCUR

Concur Travel & Expense BOOKING TRAVEL VIA CONCUR Concur Travel & Expense BOOKING TRAVEL VIA CONCUR Booking Travel via Concur Overview Getting Started Booking Travel Airfare Car Rental Hotel Cancelling/Changing Travel booked via Concur Concur Travel Resources

More information

General Information on 24-Month OPT Extension Based on Degree in Science, Technology, Engineering, or Math (STEM)

General Information on 24-Month OPT Extension Based on Degree in Science, Technology, Engineering, or Math (STEM) Contents General Information on 24-Month OPT Extension Based on Degree in Science, Technology, Engineering, or Math (STEM) 1 Regulations and Policy Guidance 2 OPT Request Statuses 2 Process Overview 3

More information