WHAT S NEW in 7.9 RELEASE NOTES

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "WHAT S NEW in 7.9 RELEASE NOTES"

Transcription

1 7.9 RELEASE NOTES January 2015

2 Table of Contents Session Usability...3 Smarter Bookmarks... 3 Multi-Tabbed Browsing... 3 Session Time Out Pop Up... 4 Batch No Show Processing...5 Selecting a Guarantee Type... 6 No Show Guest Information... 6 Batch No Show Process... 8 Batch No Show... 8 Batch Post No Show Charge... 9 Batch Post Payment No Show Processing Processing for Properties using Shift Processing for Properties with Stand Alone Credit Card Terminals Property chooses not to Record Authorization Status for Arrivals and No Shows Hotel chooses to Record Authorization for Arrivals and No Shows Property chooses to Record Authorization during No Show Process No Show Processing Previous Day No Show Postings and Payments Room Moves and Room Move Report Performing a Room Move A Refresher Viewing the Room Move Report Enhanced Welcome Screen Tool Bar Steps General Managers may take to edit links Adding a link within the system Adding a link outside of the system

3 Session Usability How many times have you typed in reservation information, only to press Continue and be sent to the login page? Wouldn t it be better if the system notified you when it was going to time out? What about the ability to run choiceadvantage in a tabbed window instead of the fullscreen view? All of this and more will be possible with the Session Usability feature! Smarter Bookmarks Multi-Tabbed Browsing Session Timeout Pop Up Smarter Bookmarks Sometimes it is easier to click a browser favorite to get back to a page you want to in a website. ChoiceADVANTAGE is no exception we love bookmarks! Until now, if you had the login page bookmarked, the system was unable to tell if you had an existing active session. Introducing Smarter Bookmarks, an easier way to get exactly where you want in choiceadvantage: If you have a bookmark directed to the login page, the system will know whether or not you are logged in and direct you to the home page If you have a bookmark directed to another area of the system, such as Housekeeping Center or Find Group Master, the bookmark will bring you to that page as long as your session is active, and you have appropriate permissions Multi-Tabbed Browsing ChoiceADVANTAGE will no longer pop up as a full-screen page. This will allow you to have multiple tabs open at once. For example, as long as you have the appropriate permissions, you can have the In House List; Create a Reservation page, Create a Group Master page and Find Reservation screen open in multiple tabs. You are able to switch back and forth between the tabs, as needed. 3

4 Multi-Tabbed Browsing Use of multiple tabs while navigating choiceadvantage You will no longer see the blank tab in Internet Explorer after printing and closing a report Session Time Out Pop Up We have added a pop up timer that will notify you one-minute before logging you out. The pop up will allow you to stay signed in, or to sign out. If you do not select an option, the system will automatically log you out once the timer reaches zero. If you are using multi-tabbed browsing as described above, the pop up will be seen in all tabs. For example, if you select YES, KEEP ME SIGNED IN on the In House tab, this will apply to all other tabs and ensure they stay logged in as well You will no longer experience the frustration of entering a guest reservation, and clicking the Continue button and being directed to the login screen. 4

5 Batch No Show Processing The new Batch No Show process allows the posting of a No Show charge and payment with only a few simple clicks. This process allows you to no show all reservations before the night audit process and actualize the charge and payment before, or after audit. Batch No Show can be accessed from your tool bar through selecting: Manage > No Show Some of the new functionality includes: Selecting a date (can be today or past dates) Selecting by guarantee type Viewing Reservation details No Show reservations in a batch Posting No Show Charges in a batch Posting No Show Payments in a batch 5

6 Selecting a Guarantee Type A list of active property guarantees has been added to the No Show page. A filter allows your property to manage all no shows together or filter reservations from the list; either by a single guarantee type, or multiple criteria. After filtering your results for no shows, key information will display for only the guarantee methods selected. No Show Guest Information After choosing the guarantee methods and selecting the UPDATE button, the page populates information for each reservation that meets the selected guarantee criteria. Reservation order will default to reservation status followed by confirmation number. Ten columns of guest information will display. Each column is sortable to assist you in finding and selecting the needed reservations. 6

7 No Show Guest Information Guest Name - This will display the guest s Last Name, First Name. The name will be a clickable link that will take you to the guest reservation. This will allow you to reference the guest account quickly and review details or view notes that may be on the reservation. Selecting Back while in the reservation will bring you back to the No Show page. Rate Plan - The Rate plan will display the rate plan associated to the reservation. Room Rate - The Room Rate column will display the Rate Plan associated to the reservation and will display the room rate for the 1 st night of the reservation. Guarantee - This column will display the guarantee method for the reservation. If the guarantee method is credit card the column will list the card type associated to the reservation. # Nights - This column will display the number of nights for the reservation. Auth Status - Auth Status column will display results only for reservations that have used a credit card for a guarantee method. This column will display the latest status of the credit card authorization. Balance - If the guest s folio has a current credit or balance, it will appear in this column. This will allow the user to be able to determine if a pre-paid deposit has been taken for this reservation. Company Profile Name - This column will display the name of the company profile associated to the reservation. If the reservation has no company profile associated, the column will be blank. Group Name - This column will display the name of the Group associated to the reservation, if there is no group associated, the column will be blank. Conf # - This column will display the confirmation number for the reservation. 7

8 Batch No Show Process After filtering the guarantee, you will have the option of 3 batch no show actions: 1. No Show (sets the status of the reservation) 2. Post No Show Charge 3. Post Payment Each action will have a check box in the header as well as next to each reservation. All check boxes will default to unchecked; selecting the check box in the header will select all checkboxes in that row. Check boxes to the side of each reservation can be selected or unselected. Batch No Show The purpose of this column is to select any reservation to change from reserved status to No Show status. Clicking Submit on selected reservations will update the reservation status from Reserved to No Show. You will know the action has been completed when the Check Box changes to a Check Reserved Status 8

9 No Show Status Batch Post No Show Charge This feature will allow you to select the reservations to post a No Show charge to. The No Show charge will be equal to first night s room and tax. The only charge that will be posted is the No Show Charge. This functionality will be available for guarantee methods that are set to Credit Card or Direct Bill. Batch posting will not be available for other guarantee types. If other payment methods are used, such as check or cash, these need to be posted to the guest account manually. Note: It is up to the hotel to ensure payment is collected for any charges posted to the guest account. Selected to Post No Show Charge No Show Charge is Posted 9

10 Batch Post Payment This feature will allow you to select reservations that have appropriate guarantee types and decide to post a Payment. The No Show charge and payment will be equal to the first night s room and tax. This functionality is only available for Credit Card or Direct Bill guarantee methods. Batch Payments will not be available for other guarantee types. If other payment methods are used, such as check or cash, these need to be posted to the guest account manually. Note: Users cannot post a payment without the status of the reservation being No Show and the charge posted. Selected to Post Payment Payment is Posted 10

11 No Show Processing When the No Show, Post No Show Charge, and Post Payment options are all selected, you can click on Submit. This will update each reservation sequentially and will process in confirmation number order. Progress is represented by a blue highlighted box along with a blue loading icon to make you aware of progress. Processing for Properties using Shift 4 For Properties that utilize Shift 4 credit card processing, the Auth Status column displays the authorization status of the credit card on file, as it is communicated to your system from Shift 4. Declined cards will be noted in the auth status column. If a card is declined, the reservation will still be updated as No Show status. The charge will not post and the payment will not be received. Follow existing hotel procedures for declined cards. If errors occur while processing a credit card, the reservation will still be updated to no show status. The charge will not post and the payment will not be received. Cards that error will be noted in the auth status column in red text. A banner displaying the error message will display at the top of the screen. If the error message appears, this means the error occurred on one or more of the reservations, not on all. All reservations without Error displayed in the auth status column have processed successfully. Users can make a second attempt from this screen, or go to the individual reservation(s) to collect payment. Both Declined and Error results will be noted in the auth status column. 11

12 Processing for Properties with Stand Alone Credit Card Terminals Hotels with Stand Alone credit card processing terminals will process all credit card transactions independently of choiceadvantage credit card interface (Shift 4). choiceadvantage will allow you to record authorizations received from your Stand Alone terminals in the Authorization Center. All transactions are authorized and settled through the stand-alone unit. Authorization will remain in the Authorization Center until a payment is taken. Recording settlement status is not required by the system. Any tracking of credit card status in choiceadvantage is for information purposes only. Individual hotels can determine their own process to determine if recording authorization is required. All functionality will work the same for properties that interface with Shift 4 credit card processing, and those that do not, with the exception of the Auth Status column. For properties that use a stand-alone processing terminals, no status will be communicated to the system. The Auth Status column will reflect any Authorization Status that is manually entered into the guest reservation via the Authorization Center. Property chooses not to Record Authorization Status for Arrivals and No Shows Properties will authorize and settle payments for no shows on their stand-alone processing unit. When Settlements on the accounts are finished the user can select the appropriate reservations to No Show. Before any actions are taken, all reservations will show as No Auth in Auth Status Column. 12

13 After No Show and payment is recorded in choiceadvantage, the Auth status will change to Settled. This notifies the user that they have recorded a settled payment in choiceadvantage and the action has been completed. After refreshing or returning to the No Show page, the reservation that has been No Showed will reflect that both a charge and payment was recorded by the removal of the checkboxes. The Auth Status will return to No Auth. This reflects correct status as Auth and payment was done on the stand-alone unit and Auth was not recorded in the PM. 13

14 Hotel chooses to Record Authorization for Arrivals and No Shows Properties will authorize credit cards for the reservations on their stand-alone processing unit. User will record Authorization Amount and Auth Code for each arrival. Some properties may complete this step earlier in the day to ensure all arrivals have valid forms of payment. User will process payments on each reservation, on the stand-alone unit, before no showing them. When Settlements on the accounts are finished the user can select the appropriate reservations to No Show. Authorization received from the Stand Alone authorization unit can be entered into the reservation from: Guest Folio > View Authorization Center. Before any actions are taken, any reservation that has had an Auth Amount and Auth Code entered will show as Authorized in the Auth Status column. 14

15 After no show and payment are recorded in the system, the auth status will change to Settled. This notifies you that a recorded and settled payment action has been completed. This status will remain as Settled. After refreshing or returning to the No Show page, the reservation that has been No Showed will reflect that both a charge and payment was recorded by the removal of the checkboxes. The Auth Status will remain Settled. This status is correct, as authorization and payment was completed on the stand-alone unit and the authorization recorded. Property chooses to Record Authorization during No Show Process If a property chooses to receive and record the authorization status during the no show process, the batch no show authorization will follow the same functionality as if the authorization was recorded for arrivals. Steps to streamline recording authorization from the no show screen. 1) From the No Show Reservations screen a. Select the No-Show Date b. Choose the filters you want to no-show example: CC c. Click Update d. Go into each reservation to be no showed and perform the following: i. Select Guest Folio ii. Select View Authorization iii. Manually enter the Auth Code then click Save iv. Select Back from the Actions menu of the Folio screen v. Select Back from the Actions menu of the Reservation Information screen vi. Select the reservation to authorize from the No Show Reservation screen e. By clicking the No Show check box for each authorized guest, the Post No Show and Post Payment check boxes will automatically be populated. f. Once all authorized guest are selected click Submit 15

16 No Show Processing Should you need to leave the No Show screen while processing takes place, progress will pause until you return and finish. A confirmation message will prompt users before leaving the screen. The time to complete this process will vary depending on the number of no shows to process or hotel internet connection. Previous Day No Show Postings and Payments This functionality will allow the user to manage No Shows for past dates. When selecting a past date, if a no show has not been charged or a payment taken, the user will be allowed to post the no show charge and payment from this Arrivals screen. 16

17 Room Moves and Room Move Report When an in house guest is moved to a new room there is now an option to identify the reason for the move, such as; was the room dirty, does the guest want a different room type, do they want a different view, etc. The reason the room move occurred will display on the new Room Move Report. It is recommended that a reason be entered but is not required. Entering a reason for the move will help your tracking of such moves. Performing a Room Move A Refresher A room move may be performed only on existing In-House guests, by performing the following steps: 1. Click on the room number or click on Change Stay on the Reservation Information screen 2. Select new room number and/or room type 3. Enter in a reason for the room move (optional). Then answer the question if the guest has been to the room. This is a free form field with a limit of 80 characters. Yes will mark the first room as dirty, No will put the room to a clean or ready status depending on your property configuration The Reason for move field is new for this release. The reasons you enter during the room move process, will display on your report and give recognition to the conditions encountered to trigger the guest room move. 17

18 Viewing the Room Move Report The Room Move Report shows activity for any room moves that have occurred for a date or range of dates. It is important to be able to see the changes for a guest if they were moved to a different room or rooms in case items were left behind. It helps to give information to housekeeping as to why a room is suddenly a dirty vacant room or why a room that is clean but shows up as dirty in the system. The report may be used for tracking of guest s during their stay and in conjunction with guest complaints that can be used with the Guest Reimbursement form. Follow these steps to view the report: 1. Hover over Run located on your tool bar, select Reports from the drop down menu 2. Click on Room Move Report from the Front Desk section of the reports menu 3. Enter your range of dates (required) and set a sort order (optional) for the report 4. Click Submit 18

19 Enhanced Welcome Screen Tool Bar The Welcome Screen Tool Bar has been enhanced to provide the General Manager the ability to configure the screen in a way that is most relevant to the staff. With the addition of more shortcut buttons, you can create shortcuts to areas of the system as well as external sites such as Yelp and online documents that you create, such as Google documents, your employee schedule, Hotel Journal or Red Book. Steps General Managers may take to edit links 1. Click on the Edit button below the favorites bar 2. Begin to edit the section you would like to modify 19

20 Adding a link within the system a. Click the drop down arrow and select from the list on the screen an item you would like to have quick access to. Options available are displayed below. The GM user account may customize the links in the blue bar to meet the specific needs of the hotel. These are the available internal applications available to link in the blue favorites bar: Accu Weather Arrivals List Cashier Shift Create Direct Bill Account Create Group Master Create House Account Create Reservation Departures List Find Company Profile Find Direct Bill Account Find Direct Bill Invoice Find Group Master Find Guest Find House Account Find Reservation Future Availability Hotel Configuration House Accounts Housekeeping Center In House List Map Quest On line Help Packages Quick Statistics Room Blocking Run Night Audit Run Reports Tape Chart View Forecast View Night Audit View Performance Statistics View Recent Accounts View Today's Checked Out Guests Walk In 20

21 b. You may edit the Title field if you wish to customize it c. Choose an Icon from the preloaded icon list Adding a link outside of the system Here are several examples of the external links you can add! Trip Advisor Google Yelp URL Links to external sites Document links to release notes or shortcuts to Word or Excel files 21

22 Perform these steps to add your external link. a. Select the Custom Link Box b. Enter the URL Address into the Link box c. Edit the Title d. Choose an Icon from the preloaded icon list e. Click SAVE to retain your changes 3. Adding and Removing buttons: a. Clicking on will remove the section b. Clicking on will allow you to add a new link c. Click SAVE to retain your changes 22

ultimate traffic Live User Guide

ultimate traffic Live User Guide ultimate traffic Live User Guide Welcome to ultimate traffic Live This manual has been prepared to aid you in learning about utlive. ultimate traffic Live is an AI traffic generation and management program

More information

The Official s Guide to Athletix

The Official s Guide to Athletix The Official s Guide to Athletix Introduction This tutorial is designed to help Officials learn more about how to use the site and how it can help manage officiating information. Table of Contents Introduction

More information

MYOB EXO OnTheGo. Release Notes 1.2

MYOB EXO OnTheGo. Release Notes 1.2 MYOB EXO OnTheGo Release Notes 1.2 Contents Introduction 1 What s New in this Release?... 1 Installation 2 Pre-Install Requirements... 2 Installing the EXO API... 2 Installing EXO OnTheGo... 2 New Features

More information

QuickStart Guide. Concur Premier: Travel

QuickStart Guide. Concur Premier: Travel QuickStart Guide Concur Premier: Travel Proprietary Statement This document contains proprietary information and data that is the exclusive property of Concur Technologies, Inc., Redmond, Washington. If

More information

EMC Unisphere 360 for VMAX

EMC Unisphere 360 for VMAX EMC Unisphere 360 for VMAX Version 8.4.0 Online Help (PDF version) Copyright 2016-2017 EMC Corporation All rights reserved. Published May 2017 Dell believes the information in this publication is accurate

More information

Concur Travel User Guide

Concur Travel User Guide Concur Travel User Guide Table of Contents Updating Your Travel Profile... 3 Travel Arranger... 3 Access... 3 Book a Flight... 5 Step 1: Start the Search... 5 Step 2: Select a flight... 7 Step 3: Select

More information

CruisePay Enhancements for 2005 Training Guide Version 1.0

CruisePay Enhancements for 2005 Training Guide Version 1.0 CruisePay Enhancements for 2005 Training Guide Version 1.0 Royal Caribbean Cruises Ltd. 2004 i 9/8/2005 Table of Content: 1 Overview 1 1.1 Purpose: 2 1.2 Assumptions: 2 1.3 Definitions: 2 2 Web Application

More information

FlightMaps Online Help Guide FAQ V1.2

FlightMaps Online Help Guide FAQ V1.2 FlightMaps Online Help Guide FAQ V1.2 Q: How can I find flights using the map? Click on a dot on the map to start a search. Then choose your preferred option from the menu on screen to view the flight

More information

Online Guest Accommodation Booking System

Online Guest Accommodation Booking System DIRECTORATE OF ESTATES, MINISTRY OF URBAN DEVELOPMENT, GOVERNMENT OF INDIA Online Guest Accommodation Booking System [User Manual For Booking Agency] Document Prepared By Sunil Babbar, Scientist C, NIC

More information

Additional Boarding Setup and Daily Operations Guide

Additional Boarding Setup and Daily Operations Guide Additional Boarding Setup and Daily Operations Guide PetExec allows you to set holiday boarding prices, adjust kennel locations and boarding prices on a day-to-day basis, and accept boarding deposits that

More information

USER GUIDE Cruises Section

USER GUIDE Cruises Section USER GUIDE Cruises Section CONTENTS 1. WELCOME.... CRUISE RESERVATION SYSTEM... 4.1 Quotes and availability searches... 4.1.1 Search Page... 5.1. Search Results Page and Cruise Selection... 6.1. Modifying

More information

Sunquest Collection Manager (Monitor)

Sunquest Collection Manager (Monitor) Sunquest Collection Manager (Monitor) Collection Manager is a Sunquest application that is used to positively identify patients and print labels at the patient s bedside to eliminate the risk of specimen

More information

4 REPORTS. The Reports Tab. Nav Log

4 REPORTS. The Reports Tab. Nav Log 4 REPORTS This chapter describes everything you need to know in order to use the Reports tab. It also details how to use the TripKit to print your flight plans and other FliteStar route data. The Reports

More information

Homeport 2.0 User Guide for Public Users

Homeport 2.0 User Guide for Public Users Commanding Officer U.S. Coast Guard Operations Systems Center Kearneysville, WV 25430 Homeport 2.0 User Guide for Public Users Version 1.0 Draft October 17, 2017 Table of Contents 1. PREFACE...1 1.1 About

More information

User Guide for E-Rez

User Guide for E-Rez User Guide for E-Rez Table of Contents Section 1 Using E-Rez... 3 Security & Technical Requirements... 3 Logging on to E-Rez... 4 Verify Your Profile... 4 Section 2 Travel Center... 5 Familiarize yourself

More information

MyTraveler User s Manual

MyTraveler User s Manual MyTraveler User s Manual MyTraveler is the DataTraveler Elite tool that enables you to access and customize your DataTraveler Elite through the MyTraveler Console. Messages and prompts guide you through

More information

Virgin Australia s Corporate Booking Portal User Guide

Virgin Australia s Corporate Booking Portal User Guide Virgin Australia s Corporate Booking Portal User Guide Status: Review Version: 2.1 (accelerate) Date 07/06/2013 Table of Contents 1. Introduction... 4 2. Getting Started... 4 3. User Profiles... 4 User

More information

myldtravel USER GUIDE

myldtravel USER GUIDE myldtravel USER GUIDE Rev #2 Page 2 of 37 Table of Contents 1. First-Time Login... 4 2. Introduction to the myldtravel Application... 7 3. Creating a Listing... 8 3.1 Traveller Selection... 9 3.2 Flight

More information

CruiseBuilder 2.0 Tutorial. How to Set Up CruiseBuilder 2.0 How to Use CruiseBuilder 2.0 Booking Engine

CruiseBuilder 2.0 Tutorial. How to Set Up CruiseBuilder 2.0 How to Use CruiseBuilder 2.0 Booking Engine CruiseBuilder 2.0 Tutorial How to Set Up CruiseBuilder 2.0 How to Use CruiseBuilder 2.0 Booking Engine Visit Our Main Site Go to: www.crystalcruises.com to find the Travel Agent Center link located at

More information

S-Series Hotel App User Guide

S-Series Hotel App User Guide S-Series Hotel App User Guide Version 1.2 Date: April 10, 2017 Yeastar Information Technology Co. Ltd. 1 Contents Introduction... 3 About This Guide... 3 Installing and Activating Hotel App... 4 Installing

More information

Travelport Cruise & Tour Best Practice Cruise. Quick Reference - Book / Display / Pay

Travelport Cruise & Tour Best Practice Cruise. Quick Reference - Book / Display / Pay Travelport Cruise & Tour Best Practice Cruise Quick Reference - Book / Display / Pay Book a Cruise - Best Practice Quick Reference In this Quick Reference Basic Steps to Book pg 1 Find a Cruise Booking

More information

ST Electronics (Info-Software Systems) Pte Ltd. AOCS ACDM Flight Information Management (FIM) Training Guide

ST Electronics (Info-Software Systems) Pte Ltd. AOCS ACDM Flight Information Management (FIM) Training Guide Pte Ltd (Regn No: 198601030N) AOCS ACDM Flight Information Management (FIM) Training Guide The information contained herein is the property of Pte Ltd and may not be copied, used or disclosed in whole

More information

Welcome to Air Tickets

Welcome to Air Tickets Welcome to Air Tickets Welcome to Air Tickets The Air Tickets website is the gateway to our SmartFares database. SmartFares automatically locates up-to-the-minute fares from virtually every airline in

More information

Overseas Travel Registration System Operation Manual

Overseas Travel Registration System Operation Manual Overseas Travel Registration System Operation Manual For Student First Edition Osaka University International Student Affaires Division October 5, 2017 October 5, 2017 1 / 11 Index INDEX Overseas Travel

More information

TIMS & PowerSchool 2/3/2016. TIMS and PowerSchool. Session Overview

TIMS & PowerSchool 2/3/2016. TIMS and PowerSchool. Session Overview TIMS and PowerSchool TIMS & PowerSchool Kevin R. Hart TIMS and PowerSchool Kevin R. Hart TIMS Project Leader UNC Charlotte Urban Institute Session Overview What is TIMS? PowerSchool Data in TIMS PowerSchool

More information

NHS Professionals System User Guide

NHS Professionals System User Guide System: Holiday Booking Version Number: 1702.01.00.01 Audience: Flexible Workers Document Version Number: V3 Version Number Author Date Signed Off V3 John Russell 29 th September 2017 V0.2 John Russell

More information

Phytclean Guide: How to apply for phytosanitary (special) markets

Phytclean Guide: How to apply for phytosanitary (special) markets Wednesday, 27 June 2018 Phytclean Guide: How to apply for phytosanitary (special) markets Preamble This help file is designed for pome fruit producers registering for special markets. Please use this guide

More information

InHotel. Installation Guide Release version 1.5.0

InHotel. Installation Guide Release version 1.5.0 InHotel Installation Guide Release version 1.5.0 Contents Contents... 2 Revision History... 4 Introduction... 5 Glossary of Terms... 6 Licensing... 7 Requirements... 8 Licensing the application... 8 60

More information

Online flight bookings

Online flight bookings Travel and Events Online flight bookings A quick guide to booking flights online Welcome The flight tool is the online booking tool containing everything you need to book a flight, simply and quickly.

More information

Hotel Retail User Guide Worldspan

Hotel Retail User Guide Worldspan Hotel Retail User Guide Worldspan 2017 Travelport. All rights reserved. Travelport, Apollo, Galileo, Worldspan and the Travelport logo are trademarks of Travelport. All other marks are the property of

More information

AmadeusCytric Online User guide. October 2017

AmadeusCytric Online User guide. October 2017 AmadeusCytric Online User guide October 207 Home page Welcome to the AmadeusCytric home page. This modern user interface users intuitive icons making a simple booking experience and quick to navigate..

More information

SmartFares User Guide

SmartFares User Guide Welcome to Air Tickets The Air Tickets website is the gateway to our SmartFares database. SmartFares automatically locates up-to-the-minute fares from virtually every airline in the world. With its user

More information

CASS & Airline User Manual

CASS & Airline User Manual CASSLink AWB Stock Management System CASS & Airline User Manual Version 2.11 (for CASSLink Version 2.11) Version 2.11 1/29 March 2009 CASSLink Stock Management Table of Contents Introduction... 3 1. Initialising

More information

e-airportslots Tutorial

e-airportslots Tutorial e-airportslots Tutorial 2017 by IACS (International Airport Coordination Support) page 1 Table of contents 1 Browser compatibility... 4 2 Welcome Screen... 4 3 Show Flights:... 4 4 Coordination... 7 4.1

More information

Q. Can I book personal travel on the site? - The Concur site is to be used exclusively for business related travel.

Q. Can I book personal travel on the site? - The Concur site is to be used exclusively for business related travel. Concur Travel FAQ Q. What will I use Concur Travel for? - Concur Travel is Hill-Rom s online booking tool for all of your business travel needs. It works with Travel and Transport and allows you to see

More information

FAASafety.gov Help Manual for WINGS - Pilot Proficiency Program Federal Aviation Administration May 1, 2007

FAASafety.gov Help Manual for WINGS - Pilot Proficiency Program Federal Aviation Administration May 1, 2007 FAASafety.gov Help Manual for WINGS - Pilot Proficiency Program Federal Aviation Administration May 1, 2007 Gold Systems Inc. FAASafety.gov WINGS Pilot Proficiency Program 1 FAASafety.gov Help Manual for

More information

Fox World Travel/Concur Documentation Concur FAQ

Fox World Travel/Concur Documentation Concur FAQ Fox World Travel/Concur Documentation Concur FAQ User and Profile Assistance First Time Logging into Concur Travel & Expense Forgot Password System is Slow Smartphone Access Air Car Hotel-Navigational

More information

E: W: avinet.com.au. Air Maestro Training Guide Flight Records Module Page 1

E: W: avinet.com.au. Air Maestro Training Guide Flight Records Module Page 1 E: help@avinet.com.au W: avinet.com.au Air Maestro Training Guide Flight Records Module Page 1 Contents Assigning Access Levels... 3 Setting Up Flight Records... 4 Editing the Flight Records Setup... 10

More information

Version 9: Guide to the Big Changes

Version 9: Guide to the Big Changes Version 9: Guide to the Big Changes This document describes some of the big changes introduced with our Version 9 release. It s designed specifically for customers that are familiar with our earlier versions,

More information

Hotel Gainsharing Flight Attendant User Guide

Hotel Gainsharing Flight Attendant User Guide Flight Attendant Table of Contents Overview... 3 Last What revised Hotel 12/2016 Gainsharing?... 3 How does it work?... 3 What additional things do you need to keep in mind?... 4 Request Hotel Gainsharing

More information

HEATHROW S VIP SERVICE

HEATHROW S VIP SERVICE HEATHROW S VIP SERVICE YOUR STEP-BY-STEP GUIDE TO REGISTERING AND BOOKING Welcome to online registering of Heathrow s VIP Service the easy way. Heathrow s VIP Service is a seamless, private and personal

More information

Configuring a Secure Access etrust SiteMinder Server Instance (NSM Procedure)

Configuring a Secure Access etrust SiteMinder Server Instance (NSM Procedure) Configuring a Secure Access etrust SiteMinder Server Instance (NSM Procedure) Within the Secure Access device, a SiteMinder instance is a set of configuration settings that defines how the Secure Access

More information

2017 PROCEDURES HAVE CHANGED READ CAREFULLY

2017 PROCEDURES HAVE CHANGED READ CAREFULLY 2017 PROCEDURES HAVE CHANGED READ CAREFULLY Key Terms Crew Roster : Every crew hiking in the Philmont backcountry must submit important participant information online prior to arriving at the Ranch. Philmont

More information

Presentation date. IHG Rewards Club Guest Check-in Job Aid

Presentation date. IHG Rewards Club Guest Check-in Job Aid Presentation date IHG Rewards Club Guest Check-in Job Aid Preparing for IHG Rewards Club Member Arrival Identify loyalty member arrivals and their membership status Print the IHG Arrivals Summary Report

More information

Sabre Online Quick Reference Guide

Sabre Online Quick Reference Guide Sabre Online Quick Reference Guide Logging in Logging In www.tandemtravel.co.nz Log into Sabre Online with your allocated username (your work email address) and password (case sensitive) Forgotten your

More information

2/11/2010 7:08 AM. Concur Travel Service Guide Southwest Direct Connect

2/11/2010 7:08 AM. Concur Travel Service Guide Southwest Direct Connect 2/11/2010 7:08 AM Concur Travel Service Guide Southwest Direct Connect Overview... 3 Benefits... 3 How it Works... 4 Application of Credit... 11 Trip Cancel... 12 Allow Cancel and Rebook... 15 Error Messaging...

More information

MyFBO Help. Contents TRAINING ONLY

MyFBO Help. Contents TRAINING ONLY MyFBO Help Updated: July 25,2011 The online help menu works well to find most answers and explanations how to use the system. Simply click on the blue question mark symbol on the top right corner of MyFBO.com.

More information

Lesson: Total Time: Content: Question/answer:

Lesson: Total Time: Content: Question/answer: Go! Lesson: Total Time: Content: Question/answer: Worldspan 60 minutes 45 minutes 15 minutes Lesson Description: This lesson is designed to review the booking using cruise options, search, fare codes and

More information

An On Demand Hotel Information System

An On Demand Hotel Information System An On Demand Hotel Information System An on-line hotel management system that increases the profitability of your hotel business by centralizing your propertie' s operations and providing real time information

More information

Supports full integration with Apollo, Galileo and Worldspan GDS.

Supports full integration with Apollo, Galileo and Worldspan GDS. FEATURES GENERAL Web-based Solution ALL TRAVELPORT GDS Supports full integration with Apollo, Galileo and Worldspan GDS. GRAPHICAL INTUITIVE WEB EXPERIENCE Intuitive web experience for both GDS expert

More information

Concur Travel FAQs. 5. How do I log in to Concur Travel? Visit or the link is available on the Travel page of the Compass.

Concur Travel FAQs. 5. How do I log in to Concur Travel? Visit   or the link is available on the Travel page of the Compass. General 1. What is Concur Travel? Concur Travel is a hosted, web-based system that allows users to book travel using a web browser or mobile device instead of booking travel through a travel agent. Concur

More information

Concur Travel: User Supplied Hotels

Concur Travel: User Supplied Hotels Concur Travel: User Supplied Hotels Travel Service Guide Applies to Concur Travel: Professional/Premium edition TMC Partners Direct Customers Standard edition TMC Partners Direct Customers Contents User

More information

PASSUR Aerospace. Departure Metering Program at Toronto Pearson International Airport. Training Manual

PASSUR Aerospace. Departure Metering Program at Toronto Pearson International Airport. Training Manual PASSUR Aerospace Toronto Pearson International Airport Departure Metering Program at Toronto Pearson International Airport Training Manual Name: Today s Date: Toronto Pearson Deicing Sequencing Training

More information

Virginia Medicaid Web Portal Provider Maintenance Frequently Asked Questions Revised 02/20/2015. FAQ Contents. General Questions

Virginia Medicaid Web Portal Provider Maintenance Frequently Asked Questions Revised 02/20/2015. FAQ Contents. General Questions Virginia Medicaid Web Portal Provider Maintenance Frequently Asked Questions Revised 02/20/2015 FAQ Contents General Questions.......................................... Page 1 Provider Maintenance Menu...................................

More information

USER GUIDE DOCUMENT VIETJET AIR FLIGHTVIEW

USER GUIDE DOCUMENT VIETJET AIR FLIGHTVIEW USER GUIDE DOCUMENT VIETJET AIR FLIGHTVIEW VERSION CHANGE LOG Version Description of Change Author Date 0.1 Beginning of the Document Thanh Hien December 2018 1 TABLE OF CONTENTS USER GUIDE DOCUMENT VIETJET

More information

Video Media Center - VMC 1000 Getting Started Guide

Video Media Center - VMC 1000 Getting Started Guide Video Media Center - VMC 1000 Getting Started Guide Video Media Center - VMC 1000 Getting Started Guide Trademark Information Polycom, the Polycom logo design, Video Media Center, and RSS 2000 are registered

More information

Specialty Cruises. 100% Tally and Strip Cruises

Specialty Cruises. 100% Tally and Strip Cruises Specialty Cruises 100% Tally and Strip Cruises Cumulative Tally Tree Category Cruises Stratified Cruises Tree or Log Average Cruises Multiple Cruisers on the same Stand Site Index Cruises Reproduction

More information

Booking Airfare for Another Employee

Booking Airfare for Another Employee Travel Office: Concur Resource Guides Booking Airfare for Another Employee Process Flow (Best Practice): How To Book Airfare using Concur: 1. Navigate to the Concur tool via the busfin.osu.edu/buy-schedule-travel/travel.

More information

Comfort Pro A Hotel. User Manual

Comfort Pro A Hotel. User Manual Comfort Pro A Hotel User Manual Contents ComfortPro A Hotel 5 Software Features............................................................6 Scope of Delivery.............................................................7

More information

ELOQUA INTEGRATION GUIDE

ELOQUA INTEGRATION GUIDE ELOQUA INTEGRATION GUIDE VERSION 2.2 APRIL 2016 DOCUMENT PURPOSE This purpose of this document is to guide clients through the process of integrating Eloqua and the WorkCast Platform and to explain the

More information

GUEST TRAVELER INVITATION PROCESS GUIDE. Follow these steps to invite a guest traveler to book in Orbitz for Business (OFB):

GUEST TRAVELER INVITATION PROCESS GUIDE. Follow these steps to invite a guest traveler to book in Orbitz for Business (OFB): Follow these steps to invite a guest traveler to book in Orbitz for Business (OFB): 1. Request authorization to invite guest travelers to book in Orbitz for Business. Make your request by emailing stanfordtravel@stanford.edu,

More information

How to request for Security Clearance (SC) on the DSS Portal website

How to request for Security Clearance (SC) on the DSS Portal website How to request for Security Clearance (SC) on the DSS Portal website Last updated on 27 July 2016 1. Login to the DSS Portal at https://dss.un.org 2. Make sure your profile is up-to-date (if you have any

More information

Concur Travel-Frequently Asked Questions

Concur Travel-Frequently Asked Questions Concur Travel-Frequently Asked Questions Click Links to Navigate User & Profile Assistance First Time Logging into Concur Travel & Expense Forgot Password System is slow Smartphone Access Air Car Hotel-Navigational

More information

How to Integrate CA SiteMinder with the Barracuda Web Application Firewall

How to Integrate CA SiteMinder with the Barracuda Web Application Firewall How to Integrate CA SiteMinder with the Barracuda Web Application Firewall Overview CA/Netegrity SiteMinder provides an infrastructure for centralized and secure policy management of websites. It uniquely

More information

Angel Flight Information Database System AFIDS

Angel Flight Information Database System AFIDS Pilot s Getting Started Guide Angel Flight Information Database System AFIDS Contents Login Instructions... 3 If you already have a username and password... 3 If you do not yet have a username and password...

More information

Concur Travel - Frequently Asked Questions

Concur Travel - Frequently Asked Questions Concur Travel - Frequently Asked Questions Click on the question to navigate to the answer. What should I do the first time I log into Concur Travel & Expense? What do I do if I forgot my password? Why

More information

User Guide and Reference Information

User Guide and Reference Information User Guide and Reference Information Table of Contents Welcome to Hyatt Privé...3 Access the Hyatt Privé website...5 Explore our properties...8 Book with our Hyatt Privé rate...12 View your reservations...19

More information

Booking instructions 1

Booking instructions 1 Booking instructions 1 Overview Login My profile Hotel search Booking overview Cancellation Rebooking Booking representative Contact P. 3-4 P. 5-7 P. 8-17 P. 18 P. 19 P. 20 P. 21-24 P. 25 2 Log in Internet/URL

More information

LS-Data. Manual. Altenrhein Luftfahrt GmbH Office Park 3 Top 312 / Postfach 90 A-1300 Wien Flughafen

LS-Data. Manual. Altenrhein Luftfahrt GmbH Office Park 3 Top 312 / Postfach 90 A-1300 Wien Flughafen LS-Data Manual Altenrhein Luftfahrt GmbH Office Park 3 Top 312 / Postfach 90 A-1300 Wien Flughafen Contents: 1. General... 2 2. Requirements... 2 3. Log In... 3 4. Cockpit crew... 4 4.1. New flight...

More information

Opera TWI Room Type Changes Introduction

Opera TWI Room Type Changes Introduction Opera TWI Room Type Changes Introduction This document will outline the procedure for making changes to room types at an Opera TWI property. Room type counts should always match between Wyndham CRS and

More information

Click the Profile link to review and update your profile. You must save your profile before you first attempt to book a trip. TOP

Click the Profile link to review and update your profile. You must save your profile before you first attempt to book a trip. TOP FAQ Concur Travel Documentation User & Profile Assistance First Time Logging into Concur Travel & Expense Forgot Password System is slow Smartphone Access Air Car Hotel-Navigational Assistance Air-Search

More information

NAIPS Internet Service Authorised NOTAM Originator User Guide Version 3.0. (To be read in addition to NIS User Guide 3.0)

NAIPS Internet Service Authorised NOTAM Originator User Guide Version 3.0. (To be read in addition to NIS User Guide 3.0) NAIPS Internet Service Authorised NOTAM Originator User Guide Version 3.0 (To be read in addition to NIS User Guide 3.0) User Guide for Authorised NOTAM Originators Version 3.0 1. Introduction... 3 1.1

More information

Product information & MORE. Product Solutions

Product information & MORE. Product Solutions Product information & MORE Product Solutions Amadeus India s Ticket Capping Solution For Airlines Document control Company Amadeus India Department Product Management Table of Contents 1. Introduction...4

More information

Help Document for utsonmobile - Windows Phone

Help Document for utsonmobile - Windows Phone Help Document for utsonmobile - Windows Phone Indian Railway is introducing the facility of booking unreserved suburban tickets on smartphones. The application has been developed in-house by Centre for

More information

SOMMAIRE WORK IN SAS MODE BORDEAUX OR ST NAZAIRE CAN TAKE 3 TABLES OF 4 AGENTS ONE LEADER PER TABLE 10. BOOK A CAR 1.

SOMMAIRE WORK IN SAS MODE BORDEAUX OR ST NAZAIRE CAN TAKE 3 TABLES OF 4 AGENTS ONE LEADER PER TABLE 10. BOOK A CAR 1. CONCUR USER GUIDE 1 SOMMAIRE 1. PROFILE UPDATE 2. AIR TICKET BOOKING 3. AIR TICKET BOOKING SUSCRIBER FARES SEARCH 3 TABLES OF 4 AGENTS 4. AIR TICKET BOOKING WITH APPROVAL 5. TRAIN TICKET BOOKING BY PRICE

More information

InHotel. Installation Guide Release version 1.6.0

InHotel. Installation Guide Release version 1.6.0 InHotel Installation Guide Release version 1.6.0 Contents Contents... 2 Revision History... 5 Introduction... 6 Glossary of Terms... 7 Licensing... 8 Requirements... 9 Licensing the application... 9 60

More information

Synxis Go Fast and Go Free Reimbursement Process

Synxis Go Fast and Go Free Reimbursement Process Checking in a member using a Go Free award Synxis Go Fast and Go Free Reimbursement Process 1. To determine if a reservation is a Go Free award, look for the Go Free award number (Marked as Free Night

More information

myidtravel Functional Description

myidtravel Functional Description myidtravel Functional Description Table of Contents 1 Login & Authentication... 3 2 Registration... 3 3 Reset/ Lost Password... 4 4 Privacy Statement... 4 5 Booking/Listing... 5 6 Traveler selection...

More information

Sabre Online Booking. Quick Reference guide. 1 Start and basics. 1.1 Login with your username and password. 1.2 Welcome header

Sabre Online Booking. Quick Reference guide. 1 Start and basics. 1.1 Login with your username and password. 1.2 Welcome header Sabre Online Booking Quick Reference guide 1 Start and basics 1.1 Login with your username and password 1.2 Welcome header 1.3 Select main menu to display sub menu options 1.4 Manage travellers 2 Steps

More information

To view a video tutorial, click here:

To view a video tutorial, click here: Booking a Flight To view a video tutorial, click here: http://assets.concur.com/concurtraining/cte/en-us/cte_en-us_trv_booking-flight.mp4 From the SAP Concur home page, use the Flight tab to book a flight

More information

TILOS & P3 DATA INTERFACE PAUL E HARRIS EASTWOOD HARRIS PTY LTD. 24 July 2007

TILOS & P3 DATA INTERFACE PAUL E HARRIS EASTWOOD HARRIS PTY LTD. 24 July 2007 P.O. Box 4032 EASTWOOD HARRIS PTY LTD Tel 61 (0)4 1118 7701 Doncaster Heights ACN 085 065 872 Fax 61 (0)3 9846 7700 Victoria 3109 Project Management Systems Email: harrispe@eh.com.au Australia Software

More information

Project Sangam PASSAGE - ESS. Training / User Manual. IBM India Pvt. Ltd. GBS- Domestic Page 1 of 16

Project Sangam PASSAGE - ESS. Training / User Manual. IBM India Pvt. Ltd. GBS- Domestic Page 1 of 16 Project Sangam Training / User Manual PASSAGE - ESS IBM India Pvt. Ltd. GBS- Domestic Page 1 of 16 SAP Portal Navigation... 3 Create Passage... 5 Cancel RAO...14 IBM India Pvt. Ltd. GBS- Domestic Page

More information

All Group bookings made through qantasgrouptravel.com are offered standard group block seating free of charge.

All Group bookings made through qantasgrouptravel.com are offered standard group block seating free of charge. Group Seating All Group bookings made through qantasgrouptravel.com are offered standard group block seating free of charge. Travel Agents now have the ability to seat their passengers individually within

More information

Preliminary Staff User s Manual. CASSi The Computerized Aircraft Scheduling System Rev. 1.28a. February 10, 2001

Preliminary Staff User s Manual. CASSi The Computerized Aircraft Scheduling System Rev. 1.28a. February 10, 2001 CASSi The Computerized Aircraft Scheduling System Rev. 1.28a February 10, 2001 Page 1 of 37 June 25, 2000 Introduction CASSi is the Computerized Aircraft Scheduling System, an Internet based system that

More information

Travel Agent - User Guide

Travel Agent - User Guide Travel Agent - User Guide Amadeus Fare World Contents Amadeus Fare World... 3 Search screen... 4 Standard Search... 4 Open Jaw search... 5 Agentweb... 5 Power Pricer (Agency Mark Up)... 6 Search functions...

More information

Book Upto 12 tickets in a month by linking Aadhaar

Book Upto 12 tickets in a month by linking Aadhaar Book Upto 12 tickets in a month by linking Aadhaar Now users are allowed to book upto 12 tickets in a month, if users get themselves verified through their Aadhaar number along with at least one passenger

More information

PetExec Boarding Add-Ons

PetExec Boarding Add-Ons PetExec 3.1 - Boarding Add-Ons Table of contents Overview of Boarding Add-Ons Using Boarding Add-Ons Boarding Add-On Report Version 1.1 10/13/16 Page 1 of 9 Overview of Boarding Add-Ons: Boarding Add-Ons

More information

Quick Reference Guide Version

Quick Reference Guide Version Quick Reference Guide Version 2013.1 400 Minuteman Road Andover, MA 01810 USA Tel 978.983.6300 Fax 978.983.6400 Edgbaston House (15 th Floor) 3 Duchess Place, Hagley Road Birmingham, B16 8HN United Kingdom

More information

Concur Travel & Expense BOOKING TRAVEL VIA CONCUR

Concur Travel & Expense BOOKING TRAVEL VIA CONCUR Concur Travel & Expense BOOKING TRAVEL VIA CONCUR Booking Travel via Concur Overview Getting Started Booking Travel Airfare Car Rental Hotel Cancelling/Changing Travel booked via Concur Concur Travel Resources

More information

Step-by-Step Instructions

Step-by-Step Instructions Step-by-Step Instructions Trip Manager is customized to your company s travel policy. Please contact the Trip Manager Administrator for questions regarding Trip Manager at: Keona Boothe kboothe@jlab.org,

More information

Orbit Online Booking Tool User Guide 2016

Orbit Online Booking Tool User Guide 2016 Orbit Online Booking Tool User Guide 2016 1 Login at: www.orbit.co.nz Click on LOGIN at the top right of the www.orbit.co.nz site to display username & password fields. Enter your username and password,

More information

DART. Duty & Recreation Travel STAFF TRAVEL SIMPLIFIED. Straightforward, easy to use staff travel management system for the airline industry

DART. Duty & Recreation Travel STAFF TRAVEL SIMPLIFIED. Straightforward, easy to use staff travel management system for the airline industry DART Duty & Recreation Travel STAFF TRAVEL SIMPLIFIED. Straightforward, easy to use staff travel management system for the airline industry DART Duty & Recreation Travel 2 STAFF TRAVEL COULDN T GET EASIER

More information

Travel Training Manual: Section 5. Travel Card Management Site. The Travel Card (TCARD) Management System

Travel Training Manual: Section 5. Travel Card Management Site. The Travel Card (TCARD) Management System Manual: Section 5 Travel Card Management Site The Travel Card (TCARD) Management System This is the main menu for the Travel Card Management System. By logging in to the web site with your Login, travel

More information

Make an Airline Reservation. Action

Make an Airline Reservation. Action Note: If you have a Southwest Airlines unused ticket credit, you MUST call and speak directly to a travel agent at 770-291 5190 or 877-548-2996 to book your flight. From the Home page, access Trip Search,

More information

Concur Travel: Post Ticket Change Using Sabre Automated Exchanges

Concur Travel: Post Ticket Change Using Sabre Automated Exchanges Concur Travel: Post Ticket Change Using Sabre Automated Exchanges Travel Service Guide Applies to Concur Travel: Professional/Premium edition TMC Partners Direct Customers Standard edition TMC Partners

More information

TRAVEL AGENT NEW USER MANUAL

TRAVEL AGENT NEW USER MANUAL TRAVEL AGENT NEW USER MANUAL WE LC O M E TO HO M EP O R T TR AVE L AGE NT POR TA L Your one-stop destination for all Royal Caribbean s tools of the trade. WHY SHO ULD I SIGN- U P FO R HO M E PO R T? HomePort

More information