Synxis Go Fast and Go Free Reimbursement Process

Size: px

Start display at page:

Download "Synxis Go Fast and Go Free Reimbursement Process"

Gregory Wilkerson
6 years ago
Views:

00 GTD is set to TR 2. To check in the guest, leave the rate at $0.00 and change the GTD from TR to DR and add the Wyndham Rewards receivables account into the receivables field 3.

1 Checking in a member using a Go Free award Synxis Go Fast and Go Free Reimbursement Process 1. To determine if a reservation is a Go Free award, look for the Go Free award number (Marked as Free Night Stay # ) at the top of the screen Rate Plan is set to SRB Rate shows $0.00 GTD is set to TR 2. To check in the guest, leave the rate at $0.00 and change the GTD from TR to DR and add the Wyndham Rewards receivables account into the receivables field 3. If you do not know your Wyndham Rewards receivables account, click on the magnifying glass beside the recievables field and search for it 4. Once you have all information correct, press the F12 action button to save the check in 5. Go Free Awards are based on your Wyndham Rewards tier are are as follows:

Go Free Processing Procedure if Occupancy is below 95% If your occupancy percentage is below 95% for the day, you will not need to modify the Go Free reservation any further At checkout you will post

2 Go Free Processing Procedure if Occupancy is below 95% If your occupancy percentage is below 95% for the day, you will not need to modify the Go Free reservation any further At checkout you will post a DR for the remaining balance (example is a DR of $47.25 for a Tier 4 property) and check the guest out as normal Go Free Processing Procedure if Occupancy is Above 95% If your occupancy percentage is above 95% for the day, you will receive additional reimbursement from Wyndham Rewards and you will need to adjust the folio on the Go Free reservation Determining your property s occupancy percentage run your Statistics report for the business date the guest stayed (Reports > Front Office >Statistics). The Occ % + OOO + COMPS is the number you will use to determine your occupancy percentage for reimbursement purposes (See screenshot below) During night audit Synxis should automatically post 2 separate room charges (1 for the standard Go Free award and 1 for the additional reimbursment amount). The total amount of reimbursement will be equal to the ADR without Comps as seen on your statistics report above (Example $ as shown above) If the total posted amount is not correct, you will need to adjust the folio accordingly and post a total DR for the correct amount

Go Fast Reimbursement Policy The Go Fast reimbursement policy is as follows: If occupancy on the day of the go fast award stay is 95% or greater, your property will receive payment from the member

If occupancy on the day of the go fast award stay is less than 95%, your property will receive payment only from the member and will not be reimbursed by Wyndham Rewards.

3 Go Fast Reimbursement Policy The Go Fast reimbursement policy is as follows: If occupancy on the day of the go fast award stay is 95% or greater, your property will receive payment from the member for the cash portion of the go fast award and reimbursement from Wyndham Rewards. If occupancy on the day of the go fast award stay is less than 95%, your property will receive payment only from the member and will not be reimbursed by Wyndham Rewards. Member payments are based on your property s designated Wyndham Rewards Tier as follows: Determining your property s occupancy percentage run your Statistics report for the business date the guest stayed (Reports > Front Office >Statistics). The Occ % + OOO + COMPS is the number you will use to determine your occupancy percentage for reimbursement purposes (See screenshot below) Checking in a member using a Go Fast award 1. To determine if the reservation is a go fast award, look for the go fast Award Number (will be marked as Free Night Stay # at top of screen see screenshot, below).

Rate Plan is set to SRB1 Rate shown will be the amount you charge the guest ($45 + tax for a Tier 4 Property for example) The GTD will be the guests form of payment by default (Example: VI) Go Fast

4 Rate Plan is set to SRB1 Rate shown will be the amount you charge the guest ($45 + tax for a Tier 4 Property for example) The GTD will be the guests form of payment by default (Example: VI) Go Fast Processing When Property is above 95% occupied 1. After you check the guest in and post the guest s payment, you will need to change the GTD to DR and set it to the Primary form of payment and attached the Wyndham Rewards receivables account (See screenshot below). 2. After night audit has completed, 2 room charges will be posted to the guest folio (1 for the guest paid portion, 1 for the Wyndham Rewards reimbursement portion). Due to the current configuration of Synxis, you will need to adjust the first room charge and repost the correct amount. Synxis will post $45 tax inclusive (i.e. $ tax = $45). You will need to reverse this room and tax and repost as $45 + taxes To determine the correct amount for the additional reimbursement amount, you will need to run your statistics report again and you will use the line ADR without Comps Example ADR is $100 Deduct the guest paid portion (Example $51.63 above) from the ADR ($100 $51.63 = $48.37) and this is your additional reimbursement amount including taxes Determine the room charge without taxes that needs to be posted and adjust your folio if required. Example is $48.37 reimbursement and 12% taxes ($48.37/1.12 = $43.19 RM + taxes) You will then post a DR for $48.37 to the Wyndham Rewards receivables account Go Fast Processing When Property is below 95% occupied 1. If your occupancy percentages is below 95% for the date of the Go Fast reservation, you will not need to make any changes to the primary GTD method Rate Plan remains SRB1 Rate amount remains the same (i.e. $45 + Taxes for a Tier 4 property) Primary GTD will remain as the guest s form of payment 2. After night audit is completed only 1 room charge and taxes will be posted to the guest folio. Due to the configuration of Synxis currently, you will still need to adjust the room charge (Synxis will post $45 tax inclusive (i.e. $ tax = $45). You will need to reverse this room and tax and repost as $45 + taxes

5 Clearing the Go Fast or Go Free Amount off of the Wyndham Rewards Statement After Reimbursement 1. Reimbursements for Go Fast and Go Free awards are posted to your monthly franchise statement on or around the 22 nd of every month. You can view the Wyndham Rewards Reimbursement report in Myportal to validate the amount of reimbursement for the last month 2. To clear the balances from your Wyndham Rewards statement, go to advanced search in Synxis and retrieve the Wyndham Rewards receivables account 3. Once the company is displayed, click on the F6 action button to go to the company statement 4. At the bottom of the statement, under Type select the charge code TR and fill in the amount of the reimbursement and press Add 5. Once the TR is posted, click on the F5 apply payments window. On the left side of the window will be the payments/credits in red. On the right side will be the DR charges from the guest accounts 6. Click on the appropriate payment on the left and the corresponding guest invoice on the right and click Apply 7. Once you have applied all of the correct credits, click Close and then press the F12 action button to save the company

6 CONTACT Wyndham Hotel Group Support: Synxis Tech Support: Wyndham Rewards Member Services General questions from members: General questions from franchisees: Wyndham Rewards Billing and Reimbursement US and Canada: Outside US and Canada: , WR.Billing@wyn.com

WYNDHAM REWARDS FRONT DESK GUIDE

WYNDHAM REWARDS FRONT DESK GUIDE Updated May 8, 2015 1 WYNDHAM REWARDS BUILDING OUR MAGIC To Our Valued Wyndham Rewards Ambassadors: Welcome to the revolutionary Wyndham Rewards Program the simplest and