QUICK REFERENCE GUIDE

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Harvey McCarthy
5 years ago
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1 QUICK REFERENCE GUIDE For flydubai s travel partners MEMBERSHIP PROFILE ACCESS ENROLMENT EARNING POINTS TIER POINTS SPENDING POINTS TRAVEL CLUBS MEMBER BENEFITS CUSTOMER CONTACT

2 MEMBERSHIP Customers can only apply for individual membership if they are aged 18 years or over. Children can be enrolled in the programme (so they can join a Family Travel Club) by their parents or legal guardians through openrewards.flydubai.com only. Member classification: - Adult 18 years old and above - Child 2-17 years old Corporations, partnerships, unincorporated associations or similar are not eligible. Membership is valid for every qualifying spend made within a period of 24 consecutive months. Members earn points from qualifying spends which include flydubai flights, upgrades, pre-purchased optional extras, such as excess baggage, extra legroom seats, inflight meals and inflight entertainment, as well as purchases through our programme partners (Dubai Islamic Bank at launch). PROFILE ACCESS Available online at openrewards.flydubai.com Members can: - access personal information; - view earning & spending activity; - check their preferences; - print their virtual card; - view their Travel Club; - claim points retrospectively; - manage their bookings. 0 ENROLMENT To enrol a flydubai customer, a travel partner must: (1) Go to: (2) Enter the following customer details: - first & last name as stated on their passport; - date of birth; - nationality; - mobile number (including international dialling code); - valid address. (3) Click Register. (4) The OPEN membership number will appear on your screen. Take note of this number and include this in the customer s flight booking. (5) By clicking on the Register button, an will immediately be sent to the customer s registered address with their OPEN membership number and a link to create a password. Customers can also apply for OPEN membership: - at openrewards.flydubai.com; - through the flydubai Customer Centre; - by visiting a flydubai Travel Shop in the UAE; - in the flydubai Business Lounge (Terminal 2); - with programme partners. Changes to personal information can also be requested through the flydubai Customer Centre.

3 EARNING POINTS Points can be earned when: - flights are booked with flydubai; - direct ancillary revenue services are pre-purchased at the time of booking, such as excess baggage, extra legroom seats, inflight meals and inflight entertainment; - spending with our associated programme partners. Points will be credited to the member s account 24 hours after completion of a sector and on a monthly basis with programme partners. Any change to the original flydubai flight booking that results in a change in fare will result in a change to the number of points earned. Exceptions (points are not earned for): - taxes and fees; - cancelled trips; - free companion pass; - charter flights; - reward flights where any portion of the fare is paid with points; - transactions with programme partners where any portion is paid with points. Members can claim points retrospectively (retro claims) for their previous flights with flydubai: - new members up to 30 days from the date of enrolment; - existing members up to 90 days from the date of travel (if they ve been a member for at least 90 days). Information required for air retro claims: - Booking reference - Flight number - Date of travel - Origin - Destination - Class of travel - Seat number (optional) TIER POINTS In addition to OPEN reward points, members earn tier points for flydubai revenue tickets and pre-purchased ancillary services. Tier points are only used for tier upgrades, downgrades or renewals. OPEN Gold member: - from achieving the required number of tier points, a member remains in the Gold tier for 12 months and enjoys additional travel benefits; - to maintain Gold status, members must earn a certain number of tier points over a period of 12 consecutive months. Benefits of Gold status: - Gold members earn up to 10 times the number of reward points; - Gold members can check in at flydubai Business Class counters; - Gold members can access the flydubai Business Lounge at Terminal 2, DXB.

4 SPENDING POINTS Spending options OPEN OPEN Gold Flight bookings Travel Club Family Friends Criteria Family members including parents, children and household workers Friends or colleagues 18 years old & above Upgrades Pre-purchased direct ancillary (excess baggage, extra legroom seats, inflight meals & IFE) Number Earning 8 members (inclusive of earns 100% of the club s points 8 members (inclusive of earns 100% of the club s points blackout dates Cash + Points Spending redeems 100% of the club s points redeems 100% of the club s points An individual member can spend points on another member or a non-member Number of clubs A member can only be part of one club A member can only be part of one club A can spend points on members of the Travel Club only Spend points online, through the flydubai Customer Centre or at a travel agent TRAVEL CLUBS A Travel Club (Family or Friends) can be created by any member inviting up to 7 other members to join them. Travel Club member exits Points earned prior to joining the club are retained by the individual member Points earned as part of the club are not retained 6 months from the date of enrolment in a club to join another club Points earned prior to joining the club are retained by the individual member Points earned as part of the club are not retained 6 months from the date of enrolment in a club to join another club To create a Travel Club, an existing member can send an invitation from their online account to other existing members. Once a member accepts the invitation, they will become a member of the Travel Club. The member who creates the Travel Club automatically becomes the. To include a child under the age of 18 in a Family Travel Club, their parent or legal guardian can create an individual membership account for them. Travel Club Head exits Member responsible for ensuring they ve been deleted from the club (or points remain with Travel Club ends Member responsible for ensuring they ve been deleted from the club (or points remain with Travel Club ends

5 MEMBER BENEFITS Benefits OPEN OPEN Gold Access to priority check-in desks Priority baggage handling Access to the flydubai Business Lounge in Dubai (Terminal 2) Fast-track immigration Inflight welcome announcement Dedicated flydubai Customer Centre support CUSTOMER CONTACT OPEN members Call: (+971) OPEN Gold members Call: (+971) flydubai. fz1411g/ All rights reserved.

Enrollment & Benefits

http://www.omanair.com/frequent-flyers/faqs-0 Home > frequent-flyers > faqs-0 FAQs Enrollment & Benefits How can I become a member of Sindbad? You can enrol online using the Join Sindbad option. Who can