Amtrak Enhancements Euronet Fall Release

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1 Amtrak Unstaffed Stations - New Ticketing Options: Sales from unstaffed stations previously were blocked in Euronet as travelers had no method for retrieving tickets. These locations will now be made available for sales. Unstaffed stations will now offer the following ticketing options (with Amtrak handling the fulfillment/ticketing): TBC Ticket by Conductor (only applicable for a limited number of unstaffed stations) TBM Ticket by Mail (for bookings made 8 or more days in advance, no additional charge) TBX Ticket by Express Mail (for bookings made 3 8 days in advance, $15 cost) Most deliveries will involve either Ticket by Mail (TBM) or Ticket by Express Mail (TBX); tickets will be mailed directly to the passenger or to your agency pulling shipping information directly from Euronet. Only US and Canadian addresses will be possible, and Euronet will prompt you with a pop-up screen to ensure this option is acceptable before confirmation. For a limited number of routes, Ticket by Conductor (TBC) will be offered if the train departure date is within 8 days of booking creation. In this case the ticket will be printed by Amtrak at an earlier stop on the route and the passenger will be given the ticket onboard by the conductor. Below is a recap of all Amtrak pick-up & delivery options offered for staffed and unstaffed stations. Code Description Amtrak Ticket Delivery Options TBC Ticket by Conductor (Only valid at certain unstaffed stations - Booking is less than 8 days before train departure date) TBM Ticket by Mail (Unstaffed station - Booking is 8 or more days before train departure date) TBX Ticket by Express Delivery (Unstaffed station - Booking is between 3 8 days before train departure date $15 charge) TML Ticket by Metrolink Machine (Only valid at certain staffed stations) TOF Ticket through Ticket Office (Staffed station - Applies to normal e-ticketing for stations without Quik-Trak machines) TVM Ticket by Quik-Trak/Ticketing Kiosk (Staffed station - Applies to normal e-ticketing for stations with Quik-Trak machines) Display before confirmation: Each delivery option (above) will be automatically determined by Euronet and is dependent upon the ticketing options for each station and the length of time from booking creation to train departure date. The final ticketing method will appear only after confirmation by Amtrak. Currently, the Solution Details pop-up window will at best provide an estimated accuracy of 80 percent in regard to staffed, unstaffed stations. For this purpose: Unstaffed station indicates the passenger will only be offered delivery options by mail Staffed station indicates the passenger can go to the station and retrieve the ticket from a ticket office, ticketing machine (Quik-Trak) or from the conductor onboard the train) Solution Details: 1

2 Booked Products screen: Booking Recap Summary: Euronet booking flow for unstaffed stations (previously blocked): When confirming a route flagged as Unstaffed, only mail options are available and these pop-ups will display: 2

3 If the train departure date is more than 8 days in advance of booking creation, the segment will confirm without a change in price, as below: If the train departure date is between 3 8 days of booking creation, express delivery will be required increasing the price by $15 (Amtrak s delivery charge): The Booked Products screen will illustrate the actual ticketing option required by Amtrak (as well as in the Proforma Invoice and Recap screens): 3

4 NOTE: No ticketing options are available (no sale possible) if: - Shipping address is outside of U.S. or Canada - Train departure date is less than 3 days in advance and route does not allow Ticket by Conductor - If no viable ticketing options are available, the error message RESERVATION DOES NOT QUALIFY FOR ADVANCE PAYMENT will display in Euronet Ticket by Conductor: A very limited number of these routes will print the tickets in advance and will be held for the passenger when they board the train. If booking is eligible for one of these routes and is created between 1 8 days before departure, then Euronet will return this flag before confirmation: And upon confirmation: 4

5 Shipping Information: If you prefer the unstaffed station Amtrak tickets be mailed/delivered to your travel agency, then you should leave the shipping information as is: If you would like the tickets to be mailed directly to your client, it will be necessary to select Third Party Express from the Service Type menu and you will be required to check the Waive box. Once you have selected the Third Party Express delivery option, you will be able to change the shipping address listed by clicking Modify button: 5

6 Once the new shipping address has been entered, click Apply button. This will be the address to which Amtrak will deliver tickets. This only applies for Ticket by Mail (TBM) and Ticket by Express Mail (TBX). Recap Summary and Proforma Invoice New ticketing options will appear in the product description of the Recap Summary and invoice documents Recap Summary: Proforma Invoice: 6

7 New text to appear in the Proforma Invoice: Amtrak: Amtrak Tickets - Travelers with reserved seats are guaranteed seating but are not given specific seat assignments. Seating is subject to availability on certain short-distance trains that do not offer reservations. Amtrak Pass - Travelers with a USA Rail Pass must call for each train reservation as seating is limited. Please refer to e_documents_amtrak for important information. Amtrak Corporate and Promotional Rates: We have added new fields to allow for Amtrak promotional and corporate discount codes. If you or your client has a promotional code they would like to use, it must be entered into the provided fields under the Preference tab in Euronet. Euronet will automatically apply the appropriate discount as long as the code used is valid/correct. 7

8 Upon confirmation from Amtrak, price is reduced automatically: Note: Only one code is permitted per booking. Filling in both fields will result in an error message from Amtrak. 8