Lesson: HOTEL SELECT

Transcription

1 Lesson: HOTEL SELECT General Description The Hotel Select system stores availability, rate rules, and hotel chain policy information for over 47,000 hotel properties. This lesson introduces the Hotel Select reference systems and covers the 4-step method Worldspan recommends for booking a hotel: Objectives 1. Request Hotel List 2. Access Property Availability 3. Display Rate Rules 4. Sell from Rate Rules At the end of this lesson, you will be able to Use the Hotel Select Reference Systems Book a hotel from availability in 4 steps - Request a Hotel List - Access Property Availability - Display Hotel Rate Rules - Sell from Rate Rules Access and interpret a Hotel Detail display Direct Sell a hotel segment Modify and cancel a hotel segment Access and update a Hotel Default Record Request a Hotel List by Reference Point Name Topics Covered These topics are covered : Hotel Select Hotel Select Reference Systems HELP 2691 Page /01

2 Advanced Worldspan Hotel Associates Hotel Associate GRS Hotel Chain Codes Hotel General Code Table Four Steps to Book a Hotel Four Steps to Book a Hotel Hotel List Display Hotel List Hotel List Continuation Entries Hotel List Options Hotel List from an Itinerary Segment Property Availability Hotel Session Control Rate Rules Display Rate Rules Sell from Rate Rules Book Non-AccessPlus Hotel From Rate Rules Hotel Detail Display Hotel Detail AccessPlus Hotels AccessPlus Availability AccessPlus Hotel Availability Hotel List Options Delete Hotel List Options Property Availability Rate Rules Hotel Source Hotel Source Availability Rate Rules Cancel Hotel Segment Hotel Direct Sell Modify Hotel Segment Hotel Default Record Reference Points Page /01

3 Hotel Select Worldspan s Hotel Select is one of the most advanced hotel packages in the industry. It features a geographical code system that indexes over 205 hotel chains and 47,000 hotel properties. Hotel associates participate in Hotel Select on one of three levels: 1. Non-AccessPlus hotel associates return a confirmation number after end transaction. 2. AccessPlus hotel associates return a confirmation before end transaction. 3. Hotel Source provides seamless connection to the database of each participating hotel associate, displaying room and rate availability, rate rules and information, and allowing viewing and selling from the same database available to the hotel participant s reservationists. The function identifier for hotel entries is the letter H. Secondary characters or symbols are used to specify the applicable Hotel Select function. For example, HL is the function identifier to request a hotel list and H0 is the hotel sell function identifier. Hotel Select Reference Systems This topic covers instructions for locating formats in HELP, accessing a hotel chain s general policy information in GRS, encoding and decoding hotel chain codes and names, and utilizing the Hotel General Code Table. HELP The Hotel Select HELP reference contains all formats required to access hotel list, property availability, rate rules, sell a hotel, and change hotel options in an existing reservation. Activity: HELP Sine TRAINING 1. Access HELP HOTEL and review the index. HELP HOTEL 10/01 Page 11-3

4 Advanced Worldspan 2. Move down to review the rest of the display. MD 3. Move to the top of the display. MT Hotel Associates A list of Hotel Select participants is accessed from the HELP HOTEL index page. Activity: Hotel Associates Access the ASSOCIATES keyword and move down to review the display. <TAB> HELP HSA MD The first column is an alphabetical list of Hotel Select associates. The second column is the hotel chain code, followed by the hotel chain s Subscriber Identification (SID). The Communication Link column indicates AccessPlus or non-accessplus participation. The CX NBRS column indicates YES if the hotel chain returns a cancellation number. The last column is the entry to access the hotel associate s Global Reference System (GRS). Hotel Associate GRS In addition to the Hotel Select HELP and INFO reference systems, each hotel associate maintains a Global Reference System (GRS) page containing information about the hotel chain. Page /01

5 Hotel associates provide the following information in GRS: Commission Corporate rates Guarantees Cancellation policies Activity: Hotel Associate GRS 1. Access the GRS page for Marriott. G/HTL/MCQ 2. Access the keyword SOURCE and review the information. G/P3 3. Redisplay the GRS index page for Marriott. G/P1 4. Clear the window. <F9> Hotel Chain Codes Each hotel chain is assigned a two-character chain code. Hotel chain names and chain codes are encoded and decoded by preceding the hotel chain name or code with the HC function identifier. Activity: Encode Hotel Chain Codes 1. Access HELP HC and review the entry to display a list of the hotel chains in Hotel Select. HELP HC The entry HC displays an alphabetical list of all hotel chains in Hotel Select with their chain codes and toll-free telephone numbers. 2. Display the list of hotel chains in Hotel Select and review the display. 10/01 Page 11-5

6 Advanced Worldspan HC 3. Redisplay the HELP HC page. GR 4. Encode the Westin chain name. HCWESTIN 5. Decode the Forte chain code. HCFE Hotel General Code Table Worldspan maintains the Hotel General Code Table to interpret the codes used in Hotel Select. Activity: Hotel General Code Table 1. Access HELP HCODE. HELP HCODE 2. Tab to HG*ALL to display the General Code Table. <TAB> HG*ALL 3. Move down to review the Bedding Type Codes shown in hotel availability displays and confirmed segments. MD 4. Move down to review the Special Room Location Codes used primarily for resort properties. MD 5. Move down to review the Meal Plan Codes as indicated in Hotel Detail. MD Page /01

7 6. Move down to review the Standard Rate Plan Codes used in hotel availability or in Hotel List displays when the availability option (/A-) is used. MD Review/Practice 1. Access the Hotel Select index in HELP. HELP HOTEL 2. Access the GRS index for Holiday Inn (HI). G/HTL/HIQ 3. Encode the chain Clarion Inns. HCCLARION 4. Decode chain code CY. HCCY 5. Encode the chain Concorde. HCCONCORDE 6. Decode chain code ES. HCES 7. Decode chain code HG. HCHG 10/01 Page 11-7

8 Advanced Worldspan Four Steps to Book a Hotel The 4-step process Worldspan recommends to book a hotel. Four Steps to Book a Hotel Some hotel room types and rates have cancellation penalties. The 4-step hotel booking process recommended by Worldspan includes viewing the rate rule prior to booking the room. Using this 4-step process should help to avoid cancellation penalty charges. 4 Steps to Book a Hotel Write the following function identifiers on the board for the 4-step process. Request a Hotel List HL Access Specific Property Availability HA Access Hotel Rate Rules HR Sell from Rate Rules H0 Activity: Four Steps to Book a Hotel Access HELP HBOOK and review the 4 steps to book a hotel. Hotel List HELP HBOOK This topic covers how to request a Hotel List by city or airport reference point and from an itinerary segment. You will learn options to customize the initial availability request and modify the availability display. The first step in selling a hotel requests a list of hotel properties for the desired location. To ensure location accuracy, each hotel property is indexed in the Hotel Select database by reference points which includes latitude and longitude information. A reference point is a city, airport, or point of interest designated by Worldspan. Page /01

9 Display Hotel List There are a number of ways to request a Hotel List: By city or airport code By state or country code and reference point By reference point code or name From an Area List We use city and airport reference points to request Hotel Lists. Activity: Display Hotel List 1. Access HELP HL and review the entries to request a Hotel List. HELP HL The only requirement to request a Hotel List for a specific city is the function identifier HL and the city or airport code. 2. Request a Hotel List for Buffalo and review the Hotel List display. HLBUF The entry displays a list of all hotel properties within a 75-mile radius of the requested city center. Hotels are displayed in random order, regardless of availability. 10/01 Page 11-9

10 Advanced Worldspan Sample Hotel List Display (a) NY-BUFFALO (b) CURRENCY: USD (c) (d) (e) (f) (g) LN CO PROPERTY NAME ADDRESS DD $LM UNIVERSITY INN CON AMHERST NY NE 002 #RA RAMADA CORAL INN FALLS ON CA L2 19NW 003 #RA RAMADA INN SUITES FALLS ON CA L2 20NW* 004 #TL AMHERST NIAGARA FALL AMHERST NY US N 005 #RD RADISSON HTL AND STE BUFFALO NY US E 006 #HI HI NIAGARA FALLS AT NIAGARA FALLS NY NW 007 #CI COMFORT INN DUNKIRK DUNKIRK SW* 008 #SZ SLEEP INN AMHERST AMHERST NY N (h) >HA( PROPERTY AVAILABILITY >HD( DETAIL >HLD( MORE PROPERTIES> Hotel List Display Explanation Label Header Description a NY-BUFFALO Reference point used in the HL entry; (e.g., city code, airport code, or reference point) b CURRENCY Currency code of the agent s CRT location c LN Line number for each hotel property in the list display to access Property Availability or Hotel Detail d CO Two character chain code. Symbols preceding the chain code indicate the Hotel property is not in the same country as the reference point used in the request $ An AccessPlus hotel property that returns a confirmation prior to end transaction # A Hotel Source hotel property that provides an instant confirmation number and access to their central reservations for availability and rates e PROPERTY NAME Name of hotel property Page /01

11 Label Header Description f ADDRESS Address of hotel Hotel property is not in the same country as the reference point used in the request g DD The distance and direction the hotel property is located from the reference point in the upper left corner of the Hotel List display *An asterisk in the DD column indicates the property s exact location has not been determined; the information shown may be based on city-center h HA HD HLD Tab prompts to access: Hotel Property Availability Hotel Detail Additional Hotel Properties Hotel List Continuation Entries Continuation entries are used to move around in the Hotel List display. Activity: Hotel List Continuation Entries 1. Move down in the display. HLD 2. Move down again. HLD 3. Move up in the display. HLU 10/01 Page 11-11

12 Advanced Worldspan 4. Redisplay the Hotel List. HL* The HL* entry redisplays the last Hotel List screen, not the beginning of the Hotel List. 5. Move to the top of the list display. Hotel List Options HLT The hotel search can be customized to list specific hotel properties, based on your client s needs, by appending options to the initial Hotel List request. Activity: Hotel List Options 1. Access HELP HOPT and review the list of options. HELP HOPT The following options are generally used in the initial Hotel List request: Option /A- /B- /C- /D- Description The availability option displays a sample of the hotel property s lowest available rate plans (4 maximum) from Worldspan s Hotel Select database. Dates and number of persons are mandatory with the availability option. This option accesses Worldspan s database without referencing the hotel s database directly. The bed type option is used to request properties offering a specific type. One or two bed types can be requested. The chain code option is used to limit a request to a specific hotel chain or can be used with a Loyalty Chain Code that accesses several chains that share the same frequent guest program such as EM for all Marriott brands. The arrival date and departure dates are automatically captured from the preceding and subsequent PNR segments when requesting a Hotel List with a segment indicator such as HLS1. Page /01

13 Option Description /D Arrival and departure dates must be manually typed when a PNR segment does not exist. /DD- /MR- /NP- /RR- /SC- /Z- The distance and direction option is used to specify the maximum distance and/or direction from the city, airport, or reference point to the hotel property. The system assumes a 40-mile radius from the reference point if no /DD- data is specified. However, Users may request distances up to 75 miles with the /DD- option. The maximum rate option is used to list hotel properties who have at least one rate status as available in Worldspan s Hotel Select system lower than the requested amount. The hotel system requires a number of persons field, which can be entered after the out date (/D-DDMM2) or in the /NP- option field (/NP-2). This option accesses Worldspan s exclusive Integrated Hotel Source Rate Range product in which the User will see real-time rate ranges directly from the Hotel Suppliers internal CRS system on the HL screen for those vendors who participate in this product. The same country option is used to request only those hotels within the same country as the city in the Hotel List request. This option is most helpful when requesting a Hotel List in Europe. The postal or zip code option is used to request hotel properties within a specific postal code. The system searches only those qualifying hotel properties based on the specified options. Some option identifiers stand alone, such as the AccessPlus (/AP-) and available rate (/A-). All option identifiers followed by specific data require a dash as a separator between the code and the data. Although the dash is not mandatory for all options, the dash is used for consistency. 2. Redisplay the Hotel List. 10/01 Page 11-13

14 Advanced Worldspan HL* 3. Move to the opposite window. <F8> 4. Recall the initial Hotel List entry. <F5> 5. Move the cursor to the end of the initial entry (HLBUF), add the /SC option, and <ENTER>. HLBUF/SC- <ENTER> Compare and review the displays. The original list includes properties in other countries (Canada, in this case). Foreign properties are indicated by symbol preceding the address. The Hotel List display with the /SC- option includes only properties within the United States (no properties have symbol). Hotel List from an Itinerary Segment Most Hotel Lists can be requested from PNR itinerary segments. Activity: Hotel List from an Itinerary Segment 1. Display the PNR for BARNES. *-BARNES 2. Request a Hotel List for segment 1. Request available rates for 1 person within a 10- mile radius of the reference point. Review the display. Sample Hotel List Display HLS1/DD-10/NP-1 Page /01

15 (a) (b) CO-DENVER IN TUE 23SEP/OUT FRI 26SEP (c) (d) CURRENCY: USD /NP-1 /DD-10 (e) (f) (g) (h) (i)(j) A #HI HI DENVER SOUTH EAST 3200 S PARKER RD 9SE 002 C #FN FAIRFIELD LAKEWOOD WEST 6TH AVE 10W 003 #HY HYATT REGENCY TECH C 7800 E TUFTS AVE PARKW 9SE 004 $EA EXTD AM STAY DENVER 7393 WEST JEFFERSON 8SW 005 R #HI HOL INN EXP DENVER N 9041 I 76 FRONTAGE ROA 7N 006 A #HI HOL INN DENVER WEST 4700 KIPLING 7W 007 #BE HOMESTEAD DENVER TEC 4885 SOUTH QUEBEC 8SE 008 #WL WELLESLEY SUITES DEN 5200 S QUEBEC STREET 9SE (k) (l) (m) >HA( PROPERTY AVAILABILITY >HD( DETAIL >HLD( MORE PROPERTIES> Sample Hotel List Display Explanation Label Header Description a CO-DENVER The reference point used in the entry always appears in the upper left corner of the screen b IN / OUT DATES The in and out dates used in the entry. c CURRENCY The currency code of the agent s CRT, unless the equivalent currency option (/E-) is specified d /NP-1/DD-10 The options included in the Hotel List entry and applied to the search e LN The line number for each hotel property in the list f CO The 2 character chain code for each property g PROPERTY NAME The hotel property name h ADDRESS The hotel property address i DD Distance and direction given in relationship to the reference point. The system assumes a 40-mile radius from the reference point unless the /DDoption is used or a distance parameter is set in the Hotel Default Record. Distances can be specified in a direction and a mileage range. 10/01 Page 11-15

16 Advanced Worldspan Label Header Description j AVAIL. STATUS Asterisk (*) indicates exact distance has not been determined This field shows the availability status for those hotel suppliers who participate in Integrated Hotel Source Availability. The indicators are A for Available, C for Closed, R for On Request and O for Rate Available Other Than the One Requested (when the Users has used a plan code). k HA Tab prompt to request specific property availability To request availability, type the line number from the list display and enter l HD Tab prompt to request hotel detail for a specific hotel property To request detail, type the line number from the list display and enter m HLD Tab prompt to move down in the display list display To move down, tab to HLD and enter Property Availability This topic covers how to access specific Property Availability from a Hotel List display and interpret the rate, room description, and bed type information. Once the client s preferred hotel is identified, the second step in the booking process is to access specific Property Availability for more rates, room descriptions, and bed types. Since hotel availability is property specific, an availability request must include the following: Check-in and check-out dates Number of persons in the room Reference point (city, airport, name or code) OR Property code Page /01

17 However, this information is usually included in the Hotel List request. Activity: Property Availability 1. Change the Hotel List to display only Ramada properties. HL/C-RA 2. Access Property Availability with a line number from the list display and review. <TAB> HA ( 1 PROPERTY AVAILABILITY Property Availability lists all available rate plans and room types stored in the Hotel Select database. Sample Property Availability Display )>(a) (b) (c) BR RENAISSANCE DENVER H IN TUE 21OCT/OUT FRI 24OCT CURR: USD (d) (e) (f) BR1023 REF: CO-DENVER PERSONS: 1 (g) (h) (i) (j) (k) (l) (m) (n) (o) (p) LN PLAN ROOM TYPE RL ROL MAX AV RATE /G-RQRD DEPOSIT MIN 01 PRO C1KAAA 1 03 SS PM 01 (q) AAA RATE - AAA MEMBERSHIP ID REQUIRED AT CHECK IN 02 PRO C2QAAA 1 05 SS PM 01 AAA RATE - VALID AAA-CAA ID REQUIRED AT CHECKIN 03 GEN C1KRAC 1 03 SS PM 01 RACK RATE - STANDARD ROOM - 1 KING BED 04 GEN C2QRAC 1 05 SS PM 01 RACK RATE 05 GEN D1KRAC 1 03 SS PM 01 RACK RATE - CLUB LEVEL ROOM - 1 KING BED STANDARD AMENITIES-SMOKING )> Sample Property Availability Display Explanation Label Header Description a BR RENAISSANCE DENVER H The 2 character chain code and hotel property name b IN / OUT The check-in and check-out day and date c CURR The currency code of the rate stored for the property in the hotel database 10/01 Page 11-17

18 Advanced Worldspan Label Header Description d BR1023 The hotel property code. This is the 2 character chain code followed by a 2 to 5 character property code e REF The reference point included in the availability entry. This can be an airport or city code as well as reference point code f PERSONS The number of persons included in the availability entry g LN The line number for the room type h PLAN The rate plan associated to the room type i ROOM TYPE The room type assigned by the hotel j RL The room location code k ROL The number of rollaway beds permitted in the room l MAX The maximum number of persons for the existing bedding m AV - The availability status of the room (i.e., SS = available for sale; NN = on request) n RATE The room rate per night for 1 or 2 persons o /G-RQRD DEPOSIT The guarantee requirement for the /Gfield when selling a hotel. This area displays one of the following: YES to indicate a guarantee is required NO to indicate a guarantee is not required Time of arrival after which a guarantee is required p MIN The minimum number of nights stay q The room description assigned by the hotel property Page /01

19 3. Move down in the availability display to review the EXTRA CHARGES information and action prompts. MD Sample Property Availability Display (r) EXTRA CHARGES - ROLLAWAY: ADULT NO CHARGE CHILD NO CHARGE EXTRA PERSON: ADULT CRIB: NO CHARGE CHILD NOT OFFERED (s) >HD( PROPERTY DETAIL >HL( LIST >HR( RATE RULES >H0( TO SELL END OF DISPLAY Sample Property Availability Display Explanation Label Header Description r EXTRA CHARGES The charges for a rollaway bed, a crib, or an extra person in the room s HD HL HR H0 Tab prompts to access: Hotel Property Detail Hotel List Rate Rules Sell Hotel Hotel Session Control Hotel Session Control participants send cancellation numbers and penalty information at the time a hotel segment is canceled prior to PNR ignore or end transaction. The keyboard is locked until the cancellation number is received. If multiple hotel segments are canceled, all the messages are sent at one time and the keyboard remains locked until all cancel numbers are processed. A maximum of 10 segments may be canceled at one time. 10/01 Page 11-19

20 Advanced Worldspan Activity: Hotel Session Control 1. Access INFO HSESSION for a general overview of hotel session control. INFO HSESSION If the PNR is ended, a message is sent to the hotel associate to finalize the cancellation. The hotel segment and cancellation number are placed in history. If the PNR is ignored, a cancellation number is received, and is not processed or recorded in history. The PNR is returned to the original status. 2. Access HC-SESSION for a list of HOTEL SESSION control vendors. HC-SESSION Many hotel associates have an internal timer that requires a reservation to be ended or ignored within 55 minutes to 3 hours of a sell - modify or cancel entry. This allows subscribers to leave a booking. The message indicated the work area containing a hotel segment in danger of a timeout. One message is sent 15 minutes prior to associate time-out or at 40 minutes of PNR inactivity. Another message is sent 5 minutes prior to associate time-out or at 50 minutes of PNR inactivity. If no action is taken after the second message, an automatic hotel associate time-out occurs after 55 minutes of PNR inactivity. Users will be made aware of all of this activity with an unsolicited message (UMSG.) They may access this UMSG by typing a U and pressing ENTER Integrated Availability This topic introduces the Hotel Source integrated availability. Each participant has an identifier that precedes the associate chain code in availability. The identifiers indicate the availability status. The codes include A - Available for sale R - On request Page /01

21 C - Closed out/not available O - Rate plan other than specified in request is available Worldspan obtains real-time availability from participating associates with every HL and HLD entry. HL*, HLU, and HLT display the information obtained from the last HL or HLD entry. Activity: Integrated Availability 1. Display a hotel list for Atlanta on the 15 th of next month for 2 nights for 2 people. Sample Integrated Availability Display HLATL15MMM17MMM2 GA-ATLANTA IN SAT 15JUL/OUT MON 17JUL CURRENCY: USD /CCY-RA-MC /NP-2 LN CO PROPERTY NAME ADDRESS DD 001 #RA RAMADA LTD MARIETTA MARIETTA GA NW 002 #RA RAMADA PLAZA ATL AIR ATLANTA GA SW 003 A #CY COURTYARD EXECUTIVE ATLANTA GA NE 004 #RA LTD COMMERCE 2650 COMMERCE GA NE 005 #RA RAMADA LIMITED DECAT DECATUR GA SE 006 A #CY COURTYARD WINDY HILL ATLANTA GA NW 007 A #CY COURTYARD ALPHARETTA ALPHARETTA GA N 008 A #CY COURTYARD APT ATLANT HAPEVILLE GA S >HA( PROPERTY AVAILABILITY >HD( DETAIL >HLD( MORE PROPERTIES> Rate Rules The A next to the Courtyard properties is the code to describe the property is available for sale. This topic covers how to access Hotel Rate Rules by line number from the availability display and interpret the guarantee and cancellation penalty information. Display Rate Rules The third step in the booking process is to access the Rate Rules for guarantee and cancellation information. Some rate plans and room types have cancellation penalties. Rate Rules should be checked for cancellation penalty information prior to booking the room to avoid cancellation charges. 10/01 Page 11-21

22 Advanced Worldspan Activity: Display Rate Rules 1. Access and review the Rate Rules for one of the rate plans in the availability display. <TAB> HR (1 RATE RULES) Sample Rate Rule Display (a) BR1023 RENAISSANCE DENVER HOTEL - DIA (b) (c) IN TUE 21OCT/OUT FRI 24OCT NBR PERSONS: 1 (d) (e) CURR: USD ROOM TYPE: C1KAAA (f) RATE: PER NIGHT (g) DESCRIPTION: AAA RATE - AAA MEMBERSHIP ID REQUIRED AT CHECK IN (h) ADV BOOKING: NONE MIN STAY: 01 NIGHT MAX STAY: NONE (i) EARLY CHECK-OUT CHARGE: NONE (j) GUARANTEE REQUIRED: FOR CHECK-IN AFTER 4PM (k) GUARANTEE OPTIONS: /G-CC CREDIT CARDS: AX CA CB DC DS JC VI *** CREDIT CARD SUBJECT TO BILLING IF CANCELLATION OR CHECK-IN REQUIREMENTS ARE NOT MET *** /G-AGT TRAVEL AGENCY IATA/ATC NUMBER /G-CD CORPORATE ACCOUNT NUMBER Sample Rate Rule Display Explanation Label Header Description a b The chain, property code, and property name displayed from the Worldspan database, based on the property code indicated. The check-in and check-out dates from the request entry. The system calculates and displays the corresponding day of the week for each date. c NBR PERSONS The number of persons. Rate is determined based on number of persons. d CURR The currency code. Rate Rules requested from Property Availability reflect the currency code of Page /01

23 Label Header Description the rate as it was loaded. It may not necessarily be the same currency code from the HA display. e ROOM TYPE The room type code for which the Rate Rules are displayed. f RATE The rate data for either 1 person or 2 persons followed by PER NIGHT. If two different rates rules are applicable for the specified date range, the highest rate is displayed. g DESCRIPTION The room description provided by the hotel chain. h ADV BOOKING If one day advance booking is required, the word DAY appears. If multiple days are required, a number and the word DAYS appear. If no advance booking is required, the word NONE appears. i j k EARLY CHECK- OUT CHARGE GUARANTEE REQUIRED GUARANTEE OPTIONS The amount charged for early check-out, if applicable. The guarantee requirements for this rate. The guarantee option codes and requirement explanations. 2. Move down to review the deposit options, cancellation information, and action prompts. MD 10/01 Page 11-23

24 Advanced Worldspan Sample Rate Rule Display (l) DEPOSIT OPTIONS: /G-DEP DEPOSIT TO BE SENT /G-DEPCC CREDIT CARDS: AX *** CREDIT CARD WILL BE BILLED IMMEDIATELY *** /G-DEPCD CORPORATE ACCOUNT NUMBER DEPOSIT AMOUNT: (m) CANCELLATION REQUIREMENTS: ** BASED ON PROPERTY LOCAL TIME/DATE ** GUARANTEED RESERVATIONS MUST BE CANCELED NO LATER THAN 1600 DAY OF ARRIVAL TO AVOID NO-SHOW PENALTY. ALL DEPOSITS ARE NON-REFUNDABLE. (n) >HA( SPECIFIC AVAIL >HD( DETAIL >H0( TO SELL END DISPLAY Sample Rate Rule Display Explanation Label Header Description l m n DEPOSIT OPTIONS CANCELLATION REQUIREMENTS The explanations for deposit requirements The explanation for cancellation penalties, when applicable Tab prompts to access: HA HD H0 Specific Availability Hotel Detail Sell Hotel Sell from Rate Rules This topic covers how to reserve a hotel property from Rate Rules with the sell entry. We will also decode the confirmed hotel segment data. Book Non-AccessPlus Hotel From Rate Rules Page /01

25 The fourth step in the booking process is to reserve the room. The current rate/room type can be sold from the Rate Rules display. The function identifier to sell a hotel is H0. This hotel property accepts a credit card or permits a deposit to be sent. The /G-DEP appended to the sell entry indicates a deposit will be sent. Activity: Sell a non-accessplus Hotel 1. Access HELP H0 and review hotel sell formats. HELP H0 2. Sell the room type from Rate Rules and include a deposit guarantee. H0/G-DEP For non-accessplus associates, the confirmation number is returned after end transaction. An advisory message may appear with cancellation or deposit information. This message is not appended to the confirmed segment. The currency code appended into the sold segment is the currency from the Rate Rules and may not necessarily be the same currency shown in the HA screen. 3. Redisplay the PNR. Hotel Detail *R The Hotel Detail display includes facts about a hotel property. You can access Hotel Detail from a confirmed hotel segment and review the property specific information in the header. Display Hotel Detail Information about a hotel property is stored in Hotel Detail. Hotel detail can be displayed: From a hotel list display 10/01 Page 11-25

26 Advanced Worldspan From a hotel availability display By property code From a hotel segment in a PNR By city code and property name Activity: Display Hotel Detail 1. Access HELP HD and review hotel detail formats. HELP HD 2. Display Hotel Detail from the confirmed hotel segment in the itinerary and review. HDS2 Hotel Detail provides the hotel property s name, street address, phone/fax numbers, check-in and check-out times, transportation service between the hotel and airport, meal plans, tax rate, etc. Other information is organized under keywords in the Property Keyword index. 3. Move down to review the keywords. 4. Move to the top of the display. MD MT The ALL FACTS keyword provides a scrollable display of all information contained in Hotel Detail. 5. Access the ALL FACTS keyword. HD*ALL FACTS 6. Move down and review the keywords and the information stored by keyword. 7. Redisplay the PNR. MD Page /01

27 *R Review/Practice 1. Display PNR for Barnes. Request a Hotel List within a 10-mile radius of FSG city center. Specify available rates at Renaissance (BR) properties for 1 person with a check-out date three days later.(pnr for BARNES). HLSX/C-BR/A-/DD-10 (X = SEGMENT NUMBER) 2. Request Property Availability for line 1 of the Hotel List display. HA1 - OR - <TAB> HA ( 1 3. Request Rate Rules for the rate on line 1 of the availability display. HR1 4. Sell the rate and guarantee with DEP to AX EXP4-YY. 5. Display the itinerary. H0/G-DEPCCAX EXP4-YY 6. Display Hotel Detail for the Renaissance property in Atlanta. *I HDSX (X = SEGMENT NUMBER) 7. Tab to HD*REFERENCE POINTS and review the list of Reference Points near the hotel. 8. Move to the bottom of the display. <TAB> HD*REFERENCE POINTS MB 10/01 Page 11-27

28 Advanced Worldspan 9. Tab to HD*ALL to redisplay Hotel Detail. <TAB> HD*ALL 10. Move down in the Hotel Detail Display. MD 11. Tab to HD*FACILITIES and review the display. <TAB> HD*FACILITIES 12. Redisplay the PNR. *R AccessPlus Hotels This topic provides additional practice in requesting a hotel list, accessing property availability, and displaying rate rules for AccessPlus participants. AccessPlus Availability Most hotel associates are AccessPlus participants. When Property Availability and Rate Rules are requested for an AccessPlus associate, the information is displayed from the Worldspan database. When an AccessPlus hotel is sold, the reservation message is transmitted over a special communications line to the hotel associate. The rate is verified in the hotel associate s system and a confirmation number is returned. If the AccessPlus sell is successful, the rate, confirmation number, and AccessPlus indicator ($XX$), are appended to the hotel segment prior to end transaction. If the AccessPlus link is unavailable, the sell is edited and created from the Worldspan database. The AccessPlus indicator, $XX$ does not append to the sold segment and a confirmation number is returned after end transaction. Page /01

29 AccessPlus Hotel Availability The hotel system assumes the city center of the reference point in the itinerary segment. To request hotel properties for the airport reference point, enter the letter A after the segment number. The /AP- option requests only AccessPlus hotel properties for the availability display. Activity: AccessPlus Availability Request a list of AccessPlus hotel properties within a 10-mile radius of the San Francisco airport (SFO). Request available rates for one person with a departure date from the next PNR segment. HLSXA/A-/DD-10/AP- (X = SEGMENT NUMBER) The reference point is ASFO indicating the hotels listed are from the San Francisco Airport reference point. The $ indicates an AccessPlus associate. The end item (#) indicates a Hotel Source associate. Hotel List Options Several options can be added to a hotel list entry. The number of properties displayed depends on the options used in the entry. The more options used, the more specific the display. Activity: Hotel List Options 1. Access HELP HOPT and review hotel options. HELP HOPT 2. Request a Hotel List for the San Francisco city center. HLSFO The Hotel List display can be changed from the airport reference point to the city center reference point. 10/01 Page 11-29

30 Advanced Worldspan 3. Change the display to promotional rates. HL/P-PRO 4. Request a list of hotel properties within zip code HL/Z The Hotel List can be changed to display hotel properties within a specific zip/postal code. Previously entered options can be changed and new options added in the same entry. Delete Hotel List Options Hotel List options can be deleted by entering the function identifier without the option. Activity: Hotel List 1. Delete the zip code, maximum rate, promotional rate request, and bedding type options and review the response. HL/Z-/MR-/P-/B- The zip code (/Z-), maximum rate (/MR-), promotional plan (P-), and bed type (/B-) options no longer appear in the option line of the Hotel List display. 2. Change the hotel list to request Best Western hotel properties. Property Availability HL/C-BW This section covers how to request hotel availability from the hotel list display. Activity: Property Availability Page /01

31 Rate Rules 1. Request Property Availability for the hotel property in line 1 of the availability display and review the display. HA1 2. Move to the bottom of the availability display. MB Rate Rules are accessed for AccessPlus hotels in the same manner as non-accessplus hotels. Activity: Rate Rules 1. Request Rate Rules for the room type in line 1 of the availability display and review the cancellation policy. 2. Display Hotel Detail from Rate Rules. HR1 - OR - <TAB> HR ( 1 HD 3. Redisplay Rate Rules for line 1 of the availability display. 4. Redisplay the PNR. HR* *R 10/01 Page 11-31

32 Advanced Worldspan Hotel Source Hotel Source provides a direct connection to the database of the participating hotel. This allows the display of room and rate availability, rate rules and information, as well as viewing and selling from the hotel's database. Hotel Source Availability Hotel Source properties are identified in the Hotel List display by the end item preceding the chain code. All Hotel Source participants are AccessPlus and return a confirmation prior to end transaction. When Property Availability and Rate Rules are requested for a Hotel Source participant, the availability and rules information displayed are from the Hotel Source associate s reservation system. If the communication link is unavailable, the information displayed is from the Worldspan hotel database. Activity: Hotel Source Availability 1. Change the Hotel List to request Holiday Inn Hotels within a 10-mile radius of the San Francisco city center. 2. Request promotional rates. HL/C-HI/DD-10 HL/P-PRO Using the promotional plan code option when requesting Holiday Inn rates ensures that Great Rates appear near the top of the availability display. 3. Delete the promotional rate plan (/P-) option. HL/P- 4. Request Property Availability for line 1 of the Hotel List. HA1 - OR - <TAB> HA ( 1 5. Move to the bottom of the Property Availability display. Page /01

33 MB 6. Access more rates for Holiday Inn. <TAB> HA/MORE ( MORE RATES 7. Move to the bottom of the Property Availability display. MB Rate Rules Rate rules for Hotel Source associates are accessed directly from the hotel's database. Activity: Rate Rules 1. Access Rate Rules for the rate in the first line of availability. HR18 - OR - <TAB> HR (18) 2. Move down to view the cancellation policy and penalties. 3. Redisplay the PNR. MD *R Review/Practice 1. Request a Hotel List for FSG. Specify Holiday Inns and rates for one person. Use the date in the next flight segment as the check-out date. HLSX/D-DDMMM1/C-HI (X = SEGMENT NUMBER) 2. Access Property Availability for line 1 of the Hotel List display. HA1 10/01 Page 11-33

34 Advanced Worldspan 3. Move down in the availability display. MD 4. Move to the bottom of the availability display. 5. Access more rates. MB <TAB> HA/MORE 6. Request Rate Rules for the rate in the first line of this availability display. HR19 - OR - <TAB> HR (19 7. Sell from Rate Rules and guarantee with American Express card number EXP 09-YY. 8. Redisplay the PNR. Cancel Hotel Segment H0/G-CCAX EXP 09-YY *R When a segment is canceled, a message is generated to the hotel associate. A cancel message is not generated on MK or ML bookings. Activity: Cancel Hotel Segment 1. Access HELP HCANCEL and review the entries to cancel hotel segments. 2. Cancel all hotel segments. HELP HCANCEL Page /01

35 HX 3. Ignore the PNR. I Activity: HTL Script 1. Access the script menu form the INDEX tab on the top (black) toolbar. CLICK INDEX 2. Select the Book tab from the window on the right side of the display. CLICK BOOK 3. Scroll down to the Hotel script then select the first option, hotel availability. 4. Enter a reference point of DFW and continue. CLICK HOTEL CLICK HOTEL LIST/AVAILABILITY ENTER DFW CLICK OK 5. Enter a check in date for the 22 nd of next month, a check out date for the 24 th, for 2 people, select Available Hotels, and click OK. 22MMM 24MMM 2 CLICK OK The Hotel List Options box displays. 6. Enter HI for Holiday Inn in the Chain Codes field, 5 in the Distance/Direction field, and click OK. HI 5 10/01 Page 11-35

36 Advanced Worldspan CLICK OK 7. Select Availability for any line you prefer and click OK. SELECT AVAILABILITY X (X = LINE NUMBER) CLICK OK 8. Select Rate Rules for any line and click OK. SELECT RATE RULES X (X = LINE NUMBER) CLICK OK The Choices box displays and Book/Sell would be the next logical step. This is the 4 step process to book a hotel. 9. Click Exit. Hotel Direct Sell Click exit Direct Sell entries allow a room type for a specified hotel to be sold without first displaying a hotel list or hotel availability display. The minimum required information needed before a Direct Sell entry can be made is: City/airport code or hotel property code Hotel name (unless property code is used) Dates and number of persons Room type Activity: Hotel Direct Sell 1. Direct Sell the Roosevelt Hotel in Seattle (SEA) for one person arriving on the 25th of next month and departing on the 29th of next month. Specify A1QRAC room type and guarantee with a deposit to be sent. The client s name is Barry Jones. Review the segment. Page /01

37 2. Redisplay the PNR and review the hotel segment. Modify Hotel Segment HNSEA25MMM29MMM1/R-A1QRAC/H- ROOSEVELT HOTEL/G-DEP/NM-JONES BARRY *R Hotel segments in a PNR can be changed or modified by entering the new option desired. Any change to the hotel segment for non-accessplus hotels sends a cancel and rebook message to the associate and assigns a new confirmation number. For AccessPlus hotels, some hotels accept changes to specific fields without assigning a new confirmation number. You can verify hotel policies in the hotel s GRS pages. Activity: Modify Hotel Segments 1. Access HELP H@ and review the entries to change the optional data fields. HELP H@ A confirmed hotel segment can be changed by modifying the optional data field. The only optional data fields that cannot be changed or modified are the hotel name field (/H-) and the hotel chain (/C-). 2. Redisplay the itinerary. *I 3. Modify the hotel segment to include the Supplementary Information, /SI- PASSENGER REQUESTS LOWER FLOOR. H@1/SI-PASSENGER REQUESTS LOWER FLOOR 4. Redisplay the PNR and review the modified hotel segment. *R 5. Delete the Supplementary Information option. 10/01 Page 11-37

38 Advanced Worldspan 6. Redisplay the PNR and note the Supplementary Information option is removed from the hotel segment. *R Worldspan Hotel Select also provides enhanced AccessPlus modify. This provides AccessPlus hotel associates who have true modification ability to permit changes to the hotel segment without assigning a new confirmation number. Each AccessPlus associate designates which option fields generate a new confirmation number. This information is stored in each participant s INFO page (INFO HAP or INFO XXAP). 7. Cancel the hotel segment. 8. Ignore any PNR data. Hotel Default Record X1 I The Hotel Default Record is a template in which options can be chosen to be used as a default each time a hotel list entry is made. Any option in the hotel default record can be overridden by including the desired option in the hotel list entry. One hotel default record can be created for use by the entire office and applies to all agent sines. If an agent prefers to create their own hotel default record, it applies only to their sine and overrides the office hotel default (if one exists). Each agent sine can be associated to only one hotel default record, either the office or a personal hotel default record. Activity: Hotel Default Record 1. Access HELP HDR and review the Hotel Default Record index. HELP HDR Page /01

39 The entry H/L or H/L1 entry displays the Hotel Default Record by agent sine. 2. Display the Hotel Default Record and review the template. H/L - OR - H/L1 Specific fields are completed by Worldspan as screen defaults. Y (Yes) next to an option in the template indicates the option is applied; N (No) next to an option indicates the option is not applied. To change these fields, enter Y or N over the parameter inside the parentheses. The selections stored in the template are overridden when the corresponding hotel option is included in the Hotel List entry. Reference Points A reference point list contains all locations and attractions for a specific state or country based on the first letter of the reference point name. A reference point list can also contain all worldwide reference points with a similar name. Activity: Reference Points 1. Access HELP HL and review the entry to request a Hotel List by Reference Point name. HELP HL An itinerary is not required to book a hotel segment. A Hotel List can be requested by any reference point as designated by Worldspan. A reference point can be a city, airport, tourist attraction, or point of interest. 10/01 Page 11-39

40 Advanced Worldspan 2. Request a Hotel List for Disneyland, checking in on the 25th of next month and checking out on the 29th of next month. Specify 2 persons and available hotel properties within 5 miles of Disneyland. HL-DISNEYLAND/D25MMM29MMM2 /DD-5 3. Access HELP HG and review the entry to request a list of state codes. HELP HG 4. Request a list of state codes beginning with the letter N and review the list. HG*STN 5. Request a list of available hotels within a 5-mile radius of Radio City Music Hall in New York. Specify a room for 2 persons with a check-in the 25th of next month and check-out the 29th. HLNY-RADIO CITY MUSIC HALL/D25MMM29MMM2/ DD-5 6. Display a list of country codes beginning with the letter F and review the list. HG*COF 7. Request a list of available hotels within a 5-mile radius of the Eiffel Tower in France (FR). Specify rates for 2 persons with a check-in date the 25th of next month and a check-out date of the 29th. HLCFR-EIFFEL TOWER /D25MMM29MMM2/DD-5 8. Request a list of hotels within a 5-mile radius of Boulder, Colorado. Specify rates for 2 persons with a check-in the 25th of next month and a check-out date of the 29th. HLCO-BOULDER/D25DDD29MMM2/DD-5 Page /01

41 9. Request a list of available hotels within a 10-mile radius of Park City, Utah. Specify rates for 2 persons with a check-in the 25th of next month and a check-out date of the 29th. HLUT-PARK CITY /D25MMM29MMM2/DD-10 10/01 Page 11-41