ADDING CAR SERVICE TO A DEEM WORK FOURCE ITINERARY

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1 ADDING CAR SERVICE TO A DEEM WORK FOURCE ITINERARY Deem Work Fource now offers PNR writeback for car service bookings. Any car service segment added to a Deem itinerary is included in the PNR and visible in the GDS used by a travel management company (TMC). Travelers gain the comfort of knowing changes to their car service are updated in their itinerary and agencies gain visibility into the car service portion of their travelers itineraries an important feature for servicing ground transportation bookings. This document provides a step-by-step guide for travelers and travel arrangers on how to add car service to an existing Deem Work Fource itinerary. How to Add Car Service to Your Deem Work Fource Itinerary: 1. Complete flight & hotel reservation 2. Wait for reservation to move to confirmed/ticketed status 3. Click add car service 4. Plan car service rides 5. Select car service providers 6. Review trip 7. Purchase trip 8. Trip confirmation Step 1: Complete Flight Reservation Once you have purchased your flight or hotel, you will be on the Trip Confirmation page. Click the blue Done button which will take you back to the Home Page where you will click Reservations or you can click the Reservations tab from the Trip Confirmation page to view the status of your Reservation and whether it has moved from Reserved status to Confirmed status.

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4 Step 2: Wait for Reservation to Move to Confirmed/Ticketed Status Click on your recent reservation to view its status. If you booked Southwest Airlines (in the example in this guide), your reservation will be ticketed immediately and you can add car service immediately. For all other airlines, it can take up to 5 minutes for the flight to be ticketed by your TMC and the Add Car Service option to become visible. You will know when your reservation has been ticketed because it will move from the Reserved to Confirmed status and you will see an eticket number. Below the reservation status is in Confirmed status and an eticket Receipt number is now present along with a Status Message of Ticketed.

5 Below is a view of a reservation that is not yet in Confirmed status: Step 3: Click Add Car Service Once your reservation has been ticketed and moved to Confirmed status, you will see an Add Service link and a View Details link both of which will take you to the Trip Planner screen where you will begin the Car Service booking process.

6 The view below is where you can Add car service if you click the View Details link:

7 Step 4: Plan Your Car Service Rides After you click on the Add Car Service link, you will be taken to the Trip Planner screen where you will begin the Car Service booking process. The Trip Planner screen pre-populates your flight information for each leg of your trip. You will enter the pick-up or drop-off location which is a simple step with Deem s Google Maps integration.

8 Once you have filled in your pick-up and drop-off locations for your car service rides, you will click the Continue button to move on to the Search Results screen.

9 Step 5: Select Your Car Service Providers You will select a car for each Car Service segment. Note that you can hover over the Flat Rate Estimated Total or Hourly Rate Estimated Total to see the fare breakdown for each operator. You can also sort your results by Vehicle Type or Rate Type. In the example below, the first segment is taking the traveler from their office to the airport for their departing flight. The second segment is taking the travers from the airport in their destination city to their hotel.

10 Step 6: Review Your Trip After you have selected an operator for each car service segment of the traveler s trip, you will arrive on the Trip Review page where you can view your full itinerary and estimated cost for your booked car service.

11 Step 7: Purchase Your Trip On the purchase page, you can review all of your traveler information and also enter Special Requests for your car service experience such as requesting bottled water. The itinerary overview at the bottom of the Purchase page includes the added car service rides.

12 Step 8: Trip Confirmation Once you click Purchase, you will see the Trip Confirmation page which includes the record locator and trip ID along with green or red checkmark icons next to each operator which indicates whether they have confirmed or declined the reservation.

13 Users will see the car service rides have been added to the reservation under the Reservations tab and will include the confirmation number sent by the operator.

14 Travelers will also receive an from Deem confirming the change. This confirmation will include the providers booked and the cost for the car service bookings along with flight, hotel, car rental, etc. information.

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