Blending Service and Sales Motions

Transcription

1 N DI E G 2018 S O lending Service and Sales Motions Presented by TSI CONFERENCE OOKLET

2 TSW SPONSORSHIP TSW Level Conference Sponsors PLTINUM SPONSORS GOLD SPONSOR SILVER SPONSORS PS Principles The Professional Services Training Company dditional Event Sponsors 5K ON THE Y MONDY RECEPTION IN THE TUESDY RECEPTION IN THE SERVICES EXECUTIVE NETWORKING EVENT CORPORTE HEDSHOT PHOTO STTION Keynote Sponsors WHT WILL CCELERTE THE LENDING OF SLES ND SERVICES? CLRIFYING SUCCESS IN LURRY WORLD

3 MONDY, MY 7 TIME SESSION TITLE LOCTION 7:00 M Registration and Information Palm Foyer 9:30 M Initiative lignment with TSI Outcome Chains: How to Leverage TSI for Overcoming Critical usiness Challenges Patrick Carmitchel, TSI Gaslamp -D 10:15 M TSI Outcome Chains Product Training: Team Workshop Cindy Lin, TSI Gaslamp -D 11:30 M Discipline-Specific Meetings with Lunch (Open to Vice Presidents and bove) See pp for Locations 11:45 M Pre-Con Keynote: Navigating The rave New World of Microtransactions John Ragsdale, TSI 12:00 PM Preview and Lunch Seaport allroom 1:15 PM ll bout TSI and Making the Most of Your TSW Conference Experience Diane rundage, TSI Harbor 2:00 PM Keynote: Clarifying Success in a lurry World Thomas Lah, TSI 3:00 PM Keynote: The Genesys Effect Lucy Norris, Genesys Telecommunications Laboratories 3:45 PM TSI Special nnouncement 4:00 PM Refreshment reak Harbor Foyer 4:15 PM TSI Research Concurrent reakouts See pp for Locations 5:15 PM Welcome Reception in the Seaport allroom Keynotes reakout Sessions Networking Events Other

4 TUESDY, MY 8 TIME SESSION TITLE LOCTION 6:00 M Fitness Event: 5K on the ay The Marina Courtyard 7:00 M Registration and Information Palm Foyer 7:00 M Grab-and-Go Coffee and ites Harbor & Seaport Foyers 7:00 M Women in Services Power reakfast ($) Harbor I 8:30 M Keynote: Making a Million Dreams Come True Muammer Yilmaz, Optimistic Traveler Milan ihlmann, Optimistic Traveler 9:15 M Keynote: Heart of Darkness: Service Leader s 3-Year Journey as VP of Sales Charles Matthews, lcatel-lucent Enterprise 9:30 M Opens Seaport allroom 9:45 M Refreshment reak Harbor Foyer 10:00 M Discipline-Specific Keynotes See pp for locations 11:00 M Moving reak 11:15 M Concurrent eakouts See pp for Locations 12:00 PM Visitation Seaport allroom 12:00 PM Lunch Harbor & Seaport Foyers dditional seating in the EXPO 12:15 PM Concurrent Solution Showcase reakouts See pp for Locations 1:05 PM Concurrent Solution Showcase reakouts See pp for Locations 2:00 PM Concurrent Industry Panels See pp for Locations ($) dditional fee applies Keynotes reakout Sessions Networking Events Other

5 TUESDY, MY 8 TIME SESSION TITLE LOCTION 2:45 PM Moving reak 3:00 PM Concurrent Solution Showcase reakouts See pp for Locations 3:40 PM Refreshment reak Harbor Foyer 4:00 PM Concurrent reakouts See pp for Locations 4:45 PM Moving reak 5:00 PM Discipline Community Huddles See pp for Locations 5:30 PM Reception in the Seaport allroom 7:00 PM Private Rooftop Party and allgame ($) Petco Park, Western Metal uilding ($) dditional fee applies IMPORTNT Join the #TSW18 Download the TSW pp > > itunes and Google Play stores, search: TSW pp > lso available in HTML5

6 WEDNESDY, MY 9 TIME SESSION TITLE 6:00 M Fitness Event: Zen-as-a-Service Yoga LOCTION Iconic Poolside at the Marilyn Monroe Spa, 3rd Floor, Harbor Tower 7:30 M Registration and Information Palm Foyer 7:30 M Grab-and-Go Coffee and ites in the Seaport allroom 7:30 M Final Opportunity Seaport allroom 8:30 M Keynote: Notes from the Coalface: Integrating Sales and Customer Success in a SaaS Environment Callan Carpenter, utodesk 9:00 M Keynote: The E in LER: Driving Expand Revenue with Services Steve Frost, TSI 9:30 M Refreshment reak in the Seaport allroom 10:00 M Concurrent eakouts See pp for Locations 11:00 M Moving reak 11:15 M Closing Keynote: What Will ccelerate the lending of Sales and Services? J.. Wood, TSI 12:15 PM Conference Concludes 12:30 PM TSI Emerging Research: Going eyond Services in the Technology Transformation J.. Wood, TSI Patrick Carmitchel, TSI Laura Fay, TSI Martin Dove, TSI Harbor Keynotes reakout Sessions Networking Events Other

7 WELCOME TO THE Exhibiting Consulting lliance Partners CSM practice Customer Success Consulting Firm klever insight The smartest next step Exhibiting Partners TM Orange Pantone 158C lue Pantone 280C PS Principles The Professional Services Training Company

8 NETWORKING EVENTS Receptions in the Date: Mon. May 7 Time: 5:15 PM Time: 5:30 PM Location: Seaport allroom 5K on the ay* Time: 6:00 M Location: The Marina Courtyard Women in Services Power reakfast $ * Time: 7:00 M Location: Harbor I Corporate Headshot Station Time: 7:00 M Location: Palm Foyer Private Rooftop Party and allgame $ * Time: 7:00 PM Location: Petco Park, Western Metal uilding Zen-as-a-Service Yoga* Date: Wed. May 9 Time: 6:00 M Location: Iconic Poolside at the Marilyn Monroe Spa, 3rd Floor, Harbor Tower ($) dditional fee applies \ (*) Sign up at registration desk Vote for est in Show via the TSW pp With 55+ exhibitors to choose from, vote for your favorite and be entered to win a Fitbit Versa Fitness and Smart Watch. Winner will be announced Wednesday morning.

9 FEDEX Charging Lounge Optimistic Traveler TSW Receptions EXPO and Lunches Charging Lounge Charging Lounge Registration Optimistic Traveler & Information Member Receptions Optimistic Success and Traveler Lunches HQ Receptions TSI Meeting and Pods Lunches Registration Speaker Ready & Information Room Member Success HQ TSI Meeting Pods 32nd Speaker Floor Ready Seaport Room Tower: ccess to ayview, Cityview, Skyline, and Vista Services Third Level Executive Harbor Event Tower and Seaport Tower Third Level Harbor Tower and Seaport Tower Second Level Harbor and Seaport Tower Second Level Harbor and Seaport Tower Second Level Harbor Tuesdayand Seaport Tower Member Success HQ reakfast & Lunch Member Success HQ reakfast & Lunch Registration Tuesday Registration SHOW OFFICE 3 Member Success HQ reakfast & Lunch SHOW OFFICE Registration 3 G H G D ICONIC POOL ZEN-S--SERVICE ZEN-S--SERVICE Yoga Yoga ZEN-S--SERVICE Yoga SHOW OFFICE 3 D E D VENUE MP 32nd Floor, Seaport Tower: ccess to ayview, Cityview, Skyline, and Vista Services Executive Event Third Level Harbor Tower and Seaport Tower G ICONIC POOL ICONIC POOL Keynote Sessions TechEST wards TSI nnouncements Keynote Sessions Registration & Information Concurrent TechEST Keynote wards reakouts Sessions Women TSI nnouncements in Services reakfast Member Success HQ TechEST wards Other Meetings TSI Meeting Pods TSI nnouncements Concurrent reakouts Speaker Ready Room 32nd Floor, Seaport Tower: Women in Services reakfast ccess to ayview, Cityview, Skyline, and Vista Other Meetings Services Executive Event MISSION ECH MISSION ECH MISSION ECH PLM PLM PLM H E TSI I F C Meeting TSIPods H E I F C Meeting Pods TSW Entrance EXPO Women in Services LLROOMTSI Entrance I F C Women reakfast in Services Meeting Pods LLROOM Entrance reakfast Women in Services LLROOM reakfast Lobby Level Lobby Level 5K on the ay MRIN COURTYRD 5K on the ay Lobby Level MRIN COURTYRD 5K on the ay MRIN COURTYRD SOLN ECH SOLN ECH SOLN ECH MISSION ECH OCEN MISSION ECH OCEN ECH SOLN PIER ECH MISSION ECH SOLN ECH OCEN PIER ECH ECH SOLN PIER ECH OCEN ECH OCEN ECH OCEN ECH Concurrent reakouts Women in Services reakfast Other Meetings NKERS CORTEZ HILL NKERS CORTEZ HILL HILL C TORREY CORTEZ HILL HILLS C HILLCREST TORREY HILLS HILLCREST C GOLDEN TORREY HILL C HILLS GOLDEN HILLCREST HILL CD GOLDEN D HILL C D Tuesday reakfast Tuesday & Lunch reakfast & Lunch Tuesday reakfast & Lunch Speaker Ready Speaker Room Ready LO Room Speaker LLROOM LO Ready Room LLROOM ELEVTORS LOTO 32ND ELEVTORS FLOOR LLROOM TO 32ND FLOOR GSLMP ELEVTORS L JOLL TO 32ND GSLMP FLOOR L JOLL GSLMP OLD TOWN C L OLD JOLL TOWN CD OLD TOWN D C NKERS HILL D TOP OF THE HYTT ELEVTOR TO 40TH FLOOR TOP OF THE HYTT ELEVTOR TO 40TH FLOOR TOP OF THE HYTT ELEVTOR TO 40TH FLOOR FEDEX FEDEX GRND LOY R GRND LOY R GRND LOY R Keynote Sessions Keynote GRND Sessions HLL GRND HLL Keynote Sessions GRND HLL FRONT DESK FRONT DESK FRONT DESK MRKET ONE KETTNER ENTRNCE KETTNER ENTRNCE KETTNER ENTRNCE MRKET REW30 ONE CLIFORNI TPS REW30 MRKET ONE CLIFORNI TPS REW30 CLIFORNI TPS