Innovate Create Collaborate

Transcription

1 26 & 27 SEPTEMBER 2018 QUEENSTOWN HOSPITALITY NEW ZEALAND ANNUAL CONFERENCE

2 A warm welcome to Hospitality New Zealand's Annual Conference! We are pleased to have you join us in Queenstown for our Annual Conference. We trust you will have a most informative, inspirational and enjoyable time! During your time at conference we will take a look into the state of the industry, provide you with new ideas, innovations and inspiration. As always, these industry events offer plenty of opportunities to catch up and make new friendships and acquaintances! Have fun, pick up some new ideas for your business from the conference sessions and enjoy catching up with old friends and making some new ones. The following information will help you know what is happening and when. Name Badges Your name badge gives you entry to business sessions; please remember to wear it to all daytime sessions. We have colour coded the badges to relate to your registration if you have an orange and blue colour either side of the HNZ logo you are booked for the DB night and Lion Awards for Excellence dinner; if it s just orange you are booked for the DB night; if it s just blue you are booked for the Lion Awards for Excellence dinner; and if you have neither you are booked for the day sessions only. Dress Code Conference sessions DB Night Lion Awards for Excellence Dinner Smart/Business Casual Smart/Business Casual Black Tie/Formal Free WiFi WiFi is offered complimentary to all guests of Rydges, password is bigtrout. Trade Show The Trade Show will run all day on Wednesday and until the end of morning tea on Thursday. Please take the time during the day to visit the exhibitors to find out more about products and services that may help you and your business. There is a directory in this programme. Thanks to the generosity of a number of exhibitors there are a number of prizes to be given away. These will be drawn during morning tea on Thursday you must be present at the time of the draw to win! Lion Awards for Excellence Dinner Thursday evening If you have any dietary requirements please advise us at the registration desk by 3pm on Wednesday. While allergies and intolerances will be catered for, we cannot guarantee being able to cater for any lifestyle choices. Pre-dinner drinks commence at 5.30pm in the Coronet/Remarkables rooms at Rydges. Buses will be leaving from 6pm to take you to the location for the dinner, as the access to the venue is private delegates are unable to make their own way there so please ensure that you are at Rydges no later than 6pm. Buses will be bringing all delegates back in to Queenstown CBD and Rydges. There is a seating plan for the dinner. As much as possible, seating will be by Branch. The plan will be posted at the venue. Enjoy, have fun and good luck to all of the Awards for Excellence national finalists. Transport If you require a taxi at any stage, the hotel reception will be able to assist, or phone Blue Bubble Queenstown on Emergencies / Assistance If you need any medical assistance during the conference please contact the conference registration desk or any staff at Rydges. National Service Centre (NSC) The 24-hour 7-day a week service will continue as usual during the course of conference. Our Regional Managers will be doing their best to service members during conference breaks.

3 Wednesday 26 September, at a glance All sessions held in the Coronet / Remarkables rooms unless otherwise noted. 8.30am Registration / Trade Show Opens 5th floor, Rydges :00pm :30pm :30pm :00pm Update on the New Zealand Economy Dominick Stephens, Westpac Chief Economist DB Managing Director - Peter Simons Lunch / Trade Show 5th floor Rydges Board Nominee Speeches :45am :05am :45am Welcome - Nau Mai Haere Mai Tim Wilson, Master of Ceremonies Vicki Lee, Chief Executive Officer Chris Buckley, Central Otago Branch President Clare Davies, HNZ National President A Year of Transformation Vicki Lee, CEO Hospitality New Zealand Creative Interior Design Ideas Bradley Keys, Spaceworks pm :00pm Breakout Sessions (select one of the following) Accommodation - How to Win Faster (Rees Room QT Hotel) Gaming Forum - Panel: Chair - Vicki Lee Tony Crosbie - Hospitality NZ Board Michelle White, Sue Ingram - DIA Steve Old - Tasmanian Hotel Association The Automation Economy - What does it mean for your hospitality business (Richard McLeod, Loaded Reports) (Von Room QT Hotel) Keynote Speaker - Al Brown (including Q&A) :15am Morning Tea / Trade Show 5th floor, Rydges pm Trade Show Networking 5th floor Rydges :15pm Accommodation Performance and Data Stephen Hamilton, Director - Horwath HTL Paul Hammond, Business Development Manager, STR 7.00pm DB Night Join us for celebrations at Reds Bar, Rydges

4 Speakers Master of Ceremonies - Tim Wilson Vicki Lee Our Master of Ceremonies Tim Wilson is a well-known New Zealand journalist, producer, writer and radio personality, working for TVNZ and NZME. Tim was born in Dunedin and adopted by a Presbyterian minister who relocated his family to Pokeno,then to New Plymouth and finally, when he was a teenager, to Whanganui. Tim studied at the University of Auckland and was US correspondent for One News in New York City for around ten years before returning to New Zealand in Tim now produces for TVNZ s Breakfast and Seven Sharp current affairs shows. Vicki joined the team as Chief Executive of Hospitality New Zealand just over two years ago. With a love for all things hospitality and tourism, and a self-confessed huge consumer of both, she is well placed to lead the Hospitality New Zealand team in promoting and supporting the industry. A New Zealand Women of Influence finalist in 2015, Vicki is an experienced businesswoman with wide ranging leadership experience having held CEO positions on both sides of the Tasman. These positions have been in advertising, marketing, publishing and healthcare communications and education. Vicki brings a wealth of advocacy, strategy and leadership experience to the team. However, big corporate words aside, Vicki s overarching goal is to keep things simple, drill down to what really matters and effect change at the grass roots level for our almost 3,000 members.

5 Speakers Bradley Keys Dominick Stephens Bradley Keys is the Commercial Director at the renowned creative commercial interior design company SPACEWORKS Design Group. With a plethora of industry experience under his belt, Bradley has spent time living in Vietnam and transforming hospitality spaces throughout Asia. Bradley has been instrumental in the development of Spaceworks largest commercial projects. With a keen eye for design, he is well-informed on trends and new innovations on the commercial design scene. Bradley s expert discussion will surround noteworthy dialogue that focuses on designing your hospitality space in the context of contemporary design trends and increasing profitability through design. Dominick joined Westpac as a Senior Economist in 2006, and became Chief Economist in His most well-known research concerns the roles of taxation, interest rates and inflation on the New Zealand housing market. He has also published research on the exchange rate, New Zealand s labour market, and macroeconomic modelling. Dominick started his career at the Reserve Bank of New Zealand. He was closely involved in forecasting and interest rate decisions as second-in-charge of the RBNZ s forecasting team. He is from Christchurch, and graduated from the University of Canterbury with a Bachelor of Science with 1st Class Honours in Economics. His travels include crossing Mongolia on horseback, riding 1000 miles down the Peruvian Andes, and a year spent in the Amazon jungle.

6 Speakers Peter Simons Al Brown Peter Simons joined DB as Managing Director in He is an internationally-oriented business leader with an extensive experience in executive management, sales, marketing/trade marketing, logistics, joint ventures and exports. Before DB, Peter worked in a number of commercial and management roles within the Heineken Company. These included the management of joint venture businesses with SAB and Diageo in SA, as GM of Export for Central & Eastern Europe, and most recently as Managing Director of Heineken s Hanoi-based Vietnamese operating company. We re thrilled Kiwi entrepreneur and restauranteur Al Brown will present at the Conference on the afternoon of 26 September. Al is behind the hugely successful eateries Depot and Federal Delicatessen in Auckland, as well as the bagel factories Best Ugly Bagels in Auckland and Wellington. Al has presented many culinary television shows, including Masterchef New Zealand. He is also the author of popular cook books Go Fish, Stoked, Get Fresh, and Depot: Biography of a restaurant. Peter is results driven, pragmatic, passionate about fostering innovation and developing people to their full potential.

7 DB Night Join us for celebrations at Reds Bar, Rydges

8 Thursday 27 September, at a glance All sessions held in the Coronet / Remarkables rooms unless otherwise noted. 8.30am Trade Show Breakfast Reviver 5th floor, Rydges :00pm Lunch - with Scotty Sumo Stevenson Bazaar Restaurant :30am Disrupt the Disruptors Gus Balbontin, Former Executive Director and CTO Lonely Planet :30pm approx Hospitality NZ National Annual General Meeting Members only :00am Morning Tea / Trade Show 5th floor, Rydges 5.30pm 6.00pm Pre-Awards dinner drinks, sponsored by IGT Transport to Awards Dinner :45am #BoostyourBusiness Steve Adams, Socialize Sharing your story with Social Media 7:00pm Lion Awards for Excellence, Dinner Rachel Smalley, Master of Ceremonies :30pm Sustainability Panel Adele Rose, 3R Group / Packaging Forum Nick Keene, Hospitality NZ Board :00pm Lion Managing Director - Rory Glass

9 Speakers Gus Balbontin Steve Adams Raised in the Argentinean Patagonia, Gus knew from the age of eight that he was going to travel the world even before he knew how to make the dream a reality. Gus earned a travel scholarship at 17 that led him Byron Bay for a year. When he returned home, he wanted to continue to travel and, with only a small backpack and a youthful lust for adventure, Gus journeyed 40,000kms through South America without spending a cent. Meeting other travellers along the way, he discussed amazing journeys and travel guidebook improvements he would share with anyone that would listen. Eventually, he returned to Australia and stumbled upon an job opportunity for a travel company. His lack of experience was no deterrent and against the odds he secured a designer role at Lonely Planet. As far as Gus was concerned, he had landed his dream job, but it was just the beginning. Fast forward to 2014 and Gus completed an MBA, spent countless hours on planes, progressed through a number of different roles within Lonely Planet and eventually led the company globally. The company went from books dominating the world of travel information to the internet and a mobile revolution. Gus is a big thinker who doesn t let life s hurdles get in the way of big solutions. His knowledge and expertise in transformation and digital innovation is genuinely impressive, as he teaches his audience how to navigate the struggles and successes that even great brands in the world experience. Steve Adams is the founder if Socialize, a digital Agency in Auckland. He has been working with Councils around New Zealand to help local business communities get online and build their online presence using social media. In 2018 he delivered the #BoostYourTown campaign around New Zealand, in partnership with Facebook. #BoostYourTown visited 13 towns from Kaitaia to Hokitika with workshops, video content and online training, all aimed at helping businesses collaborate to succeed online. His presentation will be focused on building social media presence, and how the power of collaboration can help hospitality operators to promote themselves and their towns as destinations.

10 Speakers Thanks so much to Our Sponsors Rory Glass Rory Glass joined Lion in 2001 and has been Managing Director since He leads a New Zealand-wide team of over a thousand people and is passionate about creating a positive and engaged company culture. In 2017, this focus was recognised with Lion when he won the Work Life Balance Award at the Diversity NZ Awards, and also was awarded the Gold Champion at the Equal Pay Awards. Rory sees responsible and sustainable business practices as vital to Lion s continuing success and in 2018 Lion opened The Fermentist, a microbrewery and taproom in Christchurch, built on sustainability principles. Highlights of Rory s time at the helm of Lion have included the purchases of craft breweries Emersons in 2012, Panhead in 2016, and Harringtons in He has also led a new focus for Lion in the area of non-alcoholic adult drinks with the 2017 purchase of shares in Good Buzz Kombucha and the launch of coffee brand Good Patron. Thanks to Coca Cola Amitil for providing our coffee cart

11 Thanks so much to Our Awards for Excellence Sponsors

12 Trade Show Exhibitors Fire Exit Storage Room Fire Exit 1. 2degrees 2. Genesis Energy 3. EFTPOS NZ 4. James Dunlop Textiles 5. OfficeMax 6. Linenmaster 7. Glass Packaging Forum 19. AMS Music 20. Marsh Insurance 21. Westpac 22. Dormakaba 23. Lexis Nexis 24. Hospo IQ 25. Link Business Franchising Balcony Balcony Queenstown Room Wakatipu Room Clarity 9. Datacom Employer Services 26. Sleepyhead Commercial 27. Glory Global Chomp 28. Headquarters 11. Rooms Online 29. Indeserve 12. Cardtronics 30. Noel Leeming Group Lift 13. Irvine Flooring 31. Seekom 14. Lion 32. Seekom 15. Strait Solutions 16. Materialised 17. Deane Apparel 18. AMS Music 33. All Accounted For 34. SKY Network Television 35. Inland Revenue Balcony Clancy s Restaurant Steps Bar Balcony To Kitchen Fire Exit

13 Trade Show Exhibitors Noel Leeming Group Lion SKY Network Television Goodbuzz EFTPOS New Zealand Straight from the Source Sleepyhead Commercial 2degrees OfficeMax Westpac Seekom

14 Trade Show Exhibitors Nightlife Music Cardtronics All Accounted For Marsh Ltd Bepoz, powered by Indeserve Genesis Energy Chomp Rooms Online Clarity AMS Music Datacom Employer Services

15 Trade Show Exhibitors Headquarters Deane Irvine Flooring Dormakaba James Dunlop Textiles Glass Packaging Forum Lexis Nexis Glory Global Linenmaster Hospo IQ Link Business Franchising

16 Trade Show Exhibitors With special thanks to Rydges Queenstown Materialised Strait Solutions Inland Revenue Thanks to Coca Cola Amitil for providing our coffee cart

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