Industry meetings HOTEL TECHNOLOGY SUMMIT. 21 March 2016 Riyadh, Saudi Arabia. Post event report. Organised by In partnership with In association with

Transcription

1 Industry meetings HOTEL TECHNOLOGY SUMMIT 21 March 2016 Riyadh, Saudi Arabia Post event report Organised by In partnership with In association with

2 INTRODUCTION The Hotel Technology Summit concluded successfully on 21 March 2016 at the Al Faisaliah Hotel. The summit was organised by Naseba in association with Hospitality Financial and Technology Professionals (HFTP). Over 100 Chief Executive Officers, Managing Directors, Chief Information Officers, General Managers, Procurement and Revenue Management Directors met to discuss their challenges and share their best practices. Under the theme Leveraging Technology. Enhancing guest experience. Increasing profitability, the agenda comprised of keynote presentations, case study examples, panel discussions and interactive workshops. I express my sincere gratitude to the delegates, speakers, sponsors and partners who participated and contributed to the success of the initiative. Special mention to: Platinum sponsor: Cisco Systems Gold sponsor: Arabian Sounds and Lights Co. Silver sponsors: Nawatt FZE, Scent Company s.r.l, Alcatel-Lucent Enterprise and Al-Futtaim Technologies. Bronze sponsors: Infor Hospitality, Interlabz Technologies, Technology Leads and SimpliVity Chocolate partner: Gudrun Group I welcome any feedback you may have to share about this initiative and suggestions for our future editions. I look forward to successfully hosting you at our other hospitality events in 2016 and beyond! Sincerely, Olga Gavrilova Project Manager Naseba

3 OVERVIEW Naveen Bharadwaj, Production Manager at Naseba, welcomed the attendees and emphasised the hospitality industry s rapid transformation through the implementation of the most advanced and cutting-edge technologies. Hatem Gasmi, Owner and Managing Director at Auris Group of Hotels and the summit s Chairperson, highlighted the transformation of the entire hospitality industry in the Middle East. Mohammed Almojel, Chairman of the Tourism Committee at Riyadh Chamber of Commerce & Industry (RCCI) underlined the important role of implementing the up to date technology in the hospitality industry to attract new visitors to the Kingdom. David Henry, VP of Marketing, Sales and Distribution at Accor, spoke about the technological impact on internal and external communications, guest experience and hotel internal organization. An interactive panel on how hotels can meet the expectations of business and religious travellers attracted a lot of attention. The presenters Hatem Gasmi, David Henry and Denis Sorin, President of Hotel Operations at Dur Hospitality. Immediately after the break, the participants witnessed three highly interesting interactive parallel workshops run by Sherif Ismail, Business Development Manager at Cisco, Ismail Alkamal, Managing Director at Nawatt and Paolo Persico, CEO at Scent Company. Mohanad Abakar, Solutions Architect at SimpliVity, welcomed the audience back and delivered a presentation on how a CIO can refine operations and create enterprise-wide efficiencies to fund innovation. The third panel discussion of the summit elaborated on how the implementation and convergence embracing of cloud-based technologies, mobile applications and social platforms positively impact hotels and provide additional platforms to attract and retain customers. Syed Jalaludeen, Regional Director of Information Technology at Hyatt International, Ahmed Abdel Raouf, Area Director of Information Technology at Al Khozama Management Company, Osama Al-Zoubi, Chief Technology Officer at Cisco and Mohamed Gharib, Director of Information Technology at Burj Rafal Hotel Kempinski. were the panellists. After the first panel discussion, Abdullah Alswaha, Deputy at Cisco delivered a presentation on «Hospitality transformation powered by digitization». The second panel discussion revolved around disruptive technologies for enhancing guest experience and offering personalised services. The session was joined by Joe Rahim, Development Manager at Riyada International Hotels & Resorts, John Rees, Senior Director of Operations MENA at Marriott International and Gabriel Karam, Channel Sales Director at Alcatel-Lucent Enterprise. The closing panel discussion hosted Austine Jarome, Director of Purchasing at Al Khozama Management Company, Tarek Lotfy, Regional Director of Revenue Management at Golden Tulip MENA and Sam Achampong, at Chartered Institute of Procurement and Supply MENA. The panellists explored the technology innovations and IT solutions that are complimenting revenue generation and procurement, and some of the leading technologies and techniques supporting hospitality sales and marketing. The summit concluded with open business meetings. During the 90-minute networking break, prescheduled and ad hoc meetings were conducted between the delegates and the solution providers, all based on the current and future technology needs of the delegates.

4 BUYERS STATISTICS COMPANY CATEGORY TYPE OF HOTEL READINESS TO SOURCE SOLUTIONS Hotel operators 57% 5 Star 53% 0-3 months 9% Hotel owners 38% 4 Star 36% 3-6 months 41% Consultants Architect 4% 3 Star 11% 6-12 months 31% 12 months 1% 19% and above BUDGET ALLOCATION LEVEL OF PURCHASING AUTHORITY KEY STAKEHOLDERS INVOLVEMENT IN PROCURING IT SOLUTIONS 4% 8% 9% Up to US$ 0.5M 29% Decision maker 29% 35% US$ 0.5M - 2M Influencer US$ 2M - 3M Purchaser/buyer 53% US$ 3M and above 62% 17% 14% 40% CEOs GMs Procurement Heads CIOs/Heads of IT

5 PHOTO GALLERY Mohammed Almojel speaking on the importance of technology implementation in the hospitality industry Abdullah Alswaha briefing the audience on hospitality transformation powered by digitization

6 Technology for enhancing guest experience and offering personalised services panel discussion. From left to right: Joe Rahim, John Rees and Gabriel Karam. Centralising IT and embracing disruptive technologies (cloud, mobile, big data) panel discussion. From left to right: Syed Jalaludeen, Osama Al-Zoubi, Mohamed Gharib and Ahmed Abdel Raouf.

7 One-to-one business meetings One-to-one business meetings

8 One-to-one business meetings One-to-one business meetings

9 Mohanad Abakar presents hyperconverged hospitality solutions Networking

10 BUYERS' LIST COMPANY NAME JOB TITLE COMPANY NAME JOB TITLE Accor Vice President Marketing, Sales and Distribution Alwaha Palace Hotel Assistant Al Faisaliah Hotel IT Manager Anjum Hotels Information Technology Consultant Al Faredah Anjum Hotels Assistant IT Manager Al Hokair Group Director of Sales Archen Engineering Consultants Projects Director Al Khozama Management Company Project Operations Director Assila Investements IT Manager Al Khozama Management Company Area Director of Information Technology Assila Investements Director of Operations Al Khozama Management Company Director of Purchasing Auris Group of Hotels Owner and Managing Director Al Mashreq Boutique Hotel IT Manager Awal Al-Qoutouf Trading Est Purchasing Manager Al Massa Hotels Hotel Manager Bateel International LLC Deputy Al Nimran Hotel Burj Rafal Hotel Kempinski Director of Information Technology Al Rasheed Trading Sales and Marketing Manager Carawan Al Fahad Hotel /Owner Al Saedan Real Estate Co. GM Real Estate Development Chartered Institute of Procurement and Supply MENA Al Saedan Real Estate Co. Projects Manager Consolidated Consultants Group Project Manager Al Sawani for Trading Services Co. Sales and Marketing Manager Coral Al-Khobar Hotel ICT Manager Al Seteen Palace Hotel Crowne Plaza Riyadh Purchasing Manager Aloft Hotels KSA Director of IT Crowne Plaza Riyadh Minhal Revenue Manager

11 BUYERS' LIST COMPANY NAME JOB TITLE COMPANY NAME JOB TITLE Crowne Plaza Riyadh Minhal Technology Head Holiday Inn Olaya Revenue Director Delta Al Ghtha Marketing Head Holiday Inn Olaya Dhaliliyah/Najmatik Senior Project Manager Holiday Inn Riyadh Izdihar Revenue Manager Dur Hospitality Chief Information Officer Holiday Inn Riyadh Izdihar Dur Hospitality President of Hotel Operations Hyatt International Regional Director of Information Technology Dur Hospitality Vice President - Projects Department Hyatt Regency Riyadh Olaya Director of Rooms EFCO Technical Manager Hyatt Regency Riyadh Olaya Executives Hotel Financial Controller Hyatt Regency Riyadh Olaya Director of Finance Executives Hotel Operations Manager Hykal Consultant Senior Project Manager Golden Orchid IT Manager Intercontinental Hotel Material Manager Golden Tulip MENA Regional Director of Revenue Management Intercontinental Riyadh Area Director of Sales and Marketing and Revenue Management Green Oaks Trading Executive Director Intercontinental Riyadh Area Technology Manager Guest And Conference Palaces Area Director of Technology - Palaces Intour IT Manager Hilton Garden Inn Riyadh Olaya Food and Beverage Director Intour Hotel Hilton Riyadh Cluster Financial Controller Kellek Hala Trading Company CEO Hilton Worldwide Cluster Director of Sales Kholood Est Projects Head

12 BUYERS' LIST COMPANY NAME JOB TITLE COMPANY NAME JOB TITLE Madareem Company IT Manager Narcissus Hotel Riyadh Revenue and Reservations Director Madareem Crown Hotel Sales and Marketing Director Nobu Hotel Riyadh Marriott International Senior Director of Operations MENA Nobu Hotel Riyadh Lhw Director of Sales And Marketing MBAC Contracting and Trading Est Vice President Nobu Riyadh Hotel Revenue Manager Mena Hotel Riyadh Director of Sales Novotel Dammam Director of Sales And Marketing Mena Hotel Riyadh Novotel Riyadh Al Anoud & Novotel Suites Riyadh Dyar Mercure Value Hotel IT Manger Novotel Suite Riyadh Olaya Director of Sales Mercure Value Hotel Novotel Suite Riyadh Olaya Mohammed Andelziz Al-Rajhi Endowments Chief Information Officer Otaishan Consultant Engineers Projects Manager Movenpick Hotel Riyadh Financial Controller Otaishan Consulting Engineers Vice CEO Movenpick Hotel Riyadh Revenue and Distribution Manager Othaim Investment and Real Estate Development Co. Vice President IT Movenpick Hotel Riyadh IT Manager Panorama Gulf Group Movenpick Hotel Riyadh Director of Sales and Marketing Plaza Inn Hotel Hotel Manager Naga Architects Project Architect / BIM Coordinator Plaza Inn Hotel Hotel Manager Nahaz Investment Project Manager Plaza Inn Hotel Group IT Manager Narcissus Hotel And Residence Riyadh Director of Sales And Marketing Qadeebi Sons Real Estate Investment Company Hotel Development Head

13 BUYERS' LIST COMPANY NAME Qadeebi Sons Real Estate Investment Company Quiet Dreams Company Radisson Blu Hotel Riyadh Ramada Riyadh Rand By Wandalus Hotel Riyada Hotels And Resorts Riyada International Hotels & Resorts Riyadh Marriott Hotel and Marriott Executive Apartments Saudi Consulting Services Saudi Consulting Services The Business Boutique Hotel JOB TITLE CEO Cluster IT Manager Reservation Director Country Development Manager Development Manager IT Manager Project Manager Senior Architect Project Manager IT Coordinator The event in Riyadh, KSA was a big success for us. It helped us to explore new markets and meet quality potential customers. Marketing our product and exposing our brand to the key decision makers has never been easier. The one-to-one meetings were the key take away for us. I really appreciate your hard work in organizing this event. The timely follow-up and the onsite support were marvellous. You are a great team and please keep up this great work. The Business Boutique Hotel The Ritz-Carlton Riyadh The Riyadh Chamber of Commerce & Industry Tiara Hotel CEO Director Revenue Management Chairman of Tourism Committee Director of Sales and Marketing VP-Partner & Customer Engagement Interlabz Technologies Vivienda Hotel Villas

14 Summit was been a great opportunity to connect and collaborate with a lot of decision makers within the hotel industry. We met many key customers. Cisco Systems Naseba staff were very well organised and helped us to the maximum extent. The event was successful for us. Executive Manager Technology Leads This truly is better than regular exhibitions and conferences. We will definetly consider participating again. Chief Executive Officer Nawatt FZE Very good event with good quality local KSA attendees and decision makers. I appreciate the interest of the attendees and the introduction made by Naseba staff. VP Sales Infor Hospitality Lots of high level attendees. One to one meetings is great idea. Very satisfied. Brand Manager Scent Company Majority of the attendees were decision makers and key influencers. We are confident of doing business very soon. Manager - Corporate Solutions EROS Electricals

15 SPEAKERS ABDULLAH AL-SWAHA Deputy, Cisco Saudi Arabia AHMED ABDEL RAOUF Area Director of Information Technology, Al Khozama Management Company AUSTINE JAROME Director of Purchasing, Al Khozama Management Company DAVID HENRY Vice President Marketing, Sales and Distribution, Accor DENIS SORIN President of Hotel Operations, Dur Hospitality GABRIEL KARAM Channel Sales Director, Alcatel-Lucent Enterprise HATEM GASMI Managing Director, Auris Group of Hotels ISMAIL ALKAMAL Chief Executive Officer, Nawatt JOE RAHIM Development Manager, Riyada International Hotels & Resorts JOHN REES Senior Director of Operations MENA, Marriott MOHAMED GHARIB Director of Information Technology, Burj Rafal Hotel Kempinski MOHAMMED ALMOJEL Chairman of Tourism Committee, Riyadh Chamber of Commerce & Industry (RCCI)

16 SPEAKERS MOHANAD ABAKAR Solutions Architect, Simplivity OSAMA AL-ZOUBI Chief Technology Officer, Cisco PAOLO PERSICO Chief Executive Officer, Scent Company SAM ACHAMPONG, Chartered Institute of Procurement and Supply MENA SYED JALALUDEEN Regional Director of Information Technology, Hyatt International TAREK LOTFY Regional Director of Revenue Management, Golden Tulip MENA

17 Naseba brought hospitality professionals together to exchange ideas to help develop standards and find solutions. Conference arrangements were of very high quality. The quality of speakers and presenters was good. Very well organised event, professionally handled in all areas. Revenue Manager Holiday Inn Olaya Riyadh, Intercontinental Hotel Group Topics were good. Venue was very conducive for learning. Food was great. IT Manager Al Faisaliah Hotel Director Operations Assila Investments (Hospitality Division) Summit was excellent! Area Director of Information Technology Al Khozama Management Company Good networking opportunities in a relaxed atmosphere where people are prepared to really listen. This is the place to go to form new partnerships in the field. Revenue Manager Crowne Plaza Riyadh Minhal The event was highly beneficial and I m glad that we were able to collectively add value to the summit. CIO Awqaf Alrajhi

18 SPONSORS AND PARTNERS Platinum sponsor Association sponsor Gold sponsor Silver sponsor Silver sponsor Silver sponsor Bronze sponsor Bronze sponsor Bronze sponsor Chocolate partner

19 SPONSORS AND PARTNERS Knowledge partner Official hospitality magazine Media partner Media partner Media partner Media partner Media partner

20 ABOUT NASEBA Naseba offers business facilitation expertise in growth markets. We create deal flow, foster networking and enhance knowledge exchange. Since inception in 2002, Naseba has connected over 80,000 executives globally through more than 700 proprietary business platforms. Naseba supports you with educating your workforce, entering new markets, raising capital, securing partners and closing sales. Our services include investor introductions, industry meetings, leadership forums, and professional trainings: Naseba has offices in France, India, United Arab Emirates, and the United States and local representation in China, Portugal and Saudi Arabia. Naseba. Creating opportunity. Investor introductions provide pre-qualified business cases with direct meetings with pre-screened investors. Industry meetings connect pre-screened purchasing decision makers with solution providers to shorten their sales cycle. Leadership forums bring together business executives through an interactive agenda of keynotes, panels and workshops produced to drive change. Professional training offers a wide range of executive courses, crafted to advance careers and execute business strategy. For more information visit naseba com For further enquiries on our product and services, you may contact: Industry meetings jeanp@naseba.com Professional training karing@naseba.com Leadership forums naveenkn@naseba.com Event management matejs@naseba.com Naseba partners with governments, key figures in media, industry, associations and academia to add real value to our network worldwide.

21 CONTACT INFORMATION NASEBA Boutique Villa No 5, Dubai Media City Dubai - United Arab Emirates P F dubai@naseba.com naseba.com CONTACTS Naveen Bharadwaj Production Manager naveenkn@naseba.com Olga Gavrilova Project Manager olgag@naseba.com Charan Varghese Delegate Account Manager charanv@naseba.com Elsa Mellac Event Coordinator elsam@naseba.com

22 naseba com Investor introduction Industry meetings Leadership forums Professional training