Departure Punctuality - May-17. Departure Punctuality - Last 12 Months

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1 MAG Airport Name Manchester Scheduled Date Between :00:00 and :00:00 Operator IATA Code (Report Defaults) Departure - May-17 Last Month Last Year % Change Target Var to Target First Wave 84.3% 85.1% -0.9% 85.0% -0.7% Not First Wave 76.2% 79.0% -2.7% 85.0% -8.8% Grand Total 78.0% 80.4% -2.4% 85.0% -7.0% Departure - Last 12 Months This Year Prev Year % Change Target Var to Target First Wave 84.3% 84.9% (0.7%) 82.0% 2.3% Not First Wave 74.6% 77.5% (2.9%) 82.0% -7.4% Grand Total 76.8% 79.1% (2.3%) 82.0% -5.2%

2 ATMs and Passenger Volumes MTD YTD Last Year Change Last Year Change Last Year Change Last Year Change Terminal Flight Passengers Passengers % Movements Movements % Passengers Passengers % Movements Movements % Terminal 1 Arriving 544, % % 1,059, % % Departing 587, % % 1,092, % % Terminal 1 Total 1,131, % % 2,151, % % Terminal 2 Arriving 292, % % 527, % % Departing 326, % % 553, % % Terminal 2 Total 619, % % 1,081, % % Terminal 3 Arriving 367, % % 750, % % Departing 389, % % 769, % % Terminal 3 Total 756, % % 1,519, % % Grand Total 2,508, % % 4,752, % %

3 Monthly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of ATMs # Delays % Flights with no Delay FLYBE BE % % RYANAIR FR % % EASYJET EZY % % THOMSON AIRWAYS TOM % % JET2.COM LS % % THOMAS COOK MT % % MONARCH SCH ZB % % BRITISH AIRWAYS BA % 86 85% AER LINGUS EI % 48 90% LUFTHANSA LH % 56 86% Grand Total % % Yearly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of Total ATMs # Delays % Flights with no Delay FLYBE BE % % RYANAIR FR % % EASYJET EZY % % JET2.COM LS % % THOMSON AIRWAYS TOM % % MONARCH SCH ZB % % THOMAS COOK MT % % BRITISH AIRWAYS BA % % AER LINGUS EI % % LUFTHANSA LH % % Grand Total % %

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5 Departure by Terminal T1 T2 Puntuality T3 Puntuality 76.16% 77.60% 80.01% First Wave Departure Operator Name Operator IATA Code # Movements % of Movements % K.L.M. KL % 93.55% FLYBE BE % 89.77% JET2.COM LS % 88.25% RYANAIR FR % 87.55% EASYJET EZY % 85.76% LUFTHANSA LH % 84.21% BRITISH AIRWAYS BA % 82.86% MONARCH SCH ZB % 80.95% THOMAS COOK MT % 78.62% THOMSON AIRWAYS TOM % 76.92% Grand Total % 84.60%

6 Monthly Airline Performance by Departure Departing Ranking Operator IATA Code Movements Movements Arriving Departing Change (Dep- Arr) Inbound Baggage Operator Name 1 BALKAN HOLIDAY AIR BGH % 100% 100% 0% 100% 1 HAINAN HU % 100% 100% 0% 100% 1 IRAQI AIRWAYS IA 8 0.0% 100% 100% 0% 100% 1 ROYAL AIR MAROC AT % 85% 100% 15% 85% 5 AIR FRANCE AF % 87% 95% 8% 96% 6 QATAR AIRWAYS QR % 82% 94% 13% 96% 7 SAS SCANDINAVIAN SK % 94% 92% (1%) 98% 8 VIRGIN ATLANTIC AIRWAYS VS % 84% 92% 9% 87% 8 CATHAY PACIFIC CX % 69% 92% 23% 77% 10 ICELANDAIR FI % 43% 90% 48% 100% 11 AUSTRIAN OS % 74% 90% 16% 77% 12 SINGAPORE SQ % 86% 88% 2% 93% 13 AER LINGUS EI % 92% 87% (4%) 93% 14 EMIRATES EK % 85% 87% 2% 97% 14 ETIHAD AIRWAYS EY % 82% 87% 5% 90% 14 UNITED UA % 61% 87% 26% 90% 17 LUFTHANSA LH % 87% 86% (1%) 94% 18 IBERIA EXPRESS I % 86% 86% 0% 93% 19 FINNAIR AY % 89% 85% (3%) 80% 20 BRITISH AIRWAYS BA % 85% 85% 0% 93% 21 JET2.COM LS 1, % 81% 84% 3% 90% 22 AURIGNY AIR SERVICES GR % 89% 84% (5%) 96% 23 DELTA DL % 56% 84% 28% 96% 24 GERMAN WINGS 4U % 87% 83% (4%) 94% 25 FLYBE BE 3, % 84% 82% (2%) 93% 26 OMAN AIR WY % 45% 81% 35% 100% 27 PRIVILEGE STYLE S.A PVG % 40% 80% 40% 40% 27 TRAVEL SERVICE QS % 0% 80% 80% 60% 29 COBALT AIR CO % 93% 79% (14%) 86% 30 MONARCH SCH ZB 1, % 69% 77% 8% 94% 31 RYANAIR FR 2, % 79% 76% (3%) 96% 32 AMERICAN AA % 60% 75% 14% 75% 33 VUELING VY % 90% 74% (16%) 92% 34 K.L.M. KL % 81% 74% (7%) 97% 35 THOMSON AIRWAYS TOM 1, % 65% 74% 9% 86% 36 SAUDIA ARABIAN SV % 36% 73% 36% 77% 37 THOMAS COOK MT 1, % 63% 71% 8% 83% 38 SHUTTLE DY % 89% 70% (19%) 89% 39 EASYJET EZY 2, % 68% 69% 2% 92% 40 EUROWINGS EW % 70% 67% (3%) 98% 41 SWISS INTERNATIONAL LX % 93% 67% (26%) 89% AIR LINES 41 INTERNATIONAL D % 83% 67% (17%) 94% 43 AIR TRANSAT TS % 35% 65% 30% 57% 44 BRUSSELS SN % 75% 65% (11%) 88% 45 P.I.A. PK % 64% 62% (2%) 33% 46 EUROPE AIRPOST FPO % 48% 61% 12% 77% 47 TURKISH TK % 73% 58% (15%) 73% 48 AEGEAN A % 100% 56% (44%) 56% 49 FREEBIRD FHY % 50% 50% 0% 90% 49 ENTER AIR ENT % 17% 50% 33% 33%

7 51 AIR PORTUGAL TP % 60% 20% (40%) 70% Grand Total 17, % 77% 78% 1% 91%

8 Monthly Airline Performance by Change (difference between Arrival OTP and Departure OTP) Change Ranking Operator Name Operator IATA Code Movements Movements Arriving Departing Change (Dep- Arr) Inbound Baggage 1 TRAVEL SERVICE QS % 0% 80% 80% 60% 2 ICELANDAIR FI % 43% 90% 48% 100% 3 PRIVILEGE STYLE S.A PVG % 40% 80% 40% 40% 4 SAUDIA ARABIAN SV % 36% 73% 36% 77% 5 OMAN AIR WY % 45% 81% 35% 100% 6 ENTER AIR ENT % 17% 50% 33% 33% 7 AIR TRANSAT TS % 35% 65% 30% 57% 8 DELTA DL % 56% 84% 28% 96% 9 UNITED UA % 61% 87% 26% 90% 10 CATHAY PACIFIC CX % 69% 92% 23% 77% 11 AUSTRIAN OS % 74% 90% 16% 77% 12 ROYAL AIR MAROC AT % 85% 100% 15% 85% 13 AMERICAN AA % 60% 75% 14% 75% 14 QATAR AIRWAYS QR % 82% 94% 13% 96% 15 EUROPE AIRPOST FPO % 48% 61% 12% 77% 16 THOMSON AIRWAYS TOM 1, % 65% 74% 9% 86% 17 VIRGIN ATLANTIC AIRWAYS VS % 84% 92% 9% 87% 18 THOMAS COOK MT 1, % 63% 71% 8% 83% 19 MONARCH SCH ZB 1, % 69% 77% 8% 94% 20 AIR FRANCE AF % 87% 95% 8% 96% 21 ETIHAD AIRWAYS EY % 82% 87% 5% 90% 22 JET2.COM LS 1, % 81% 84% 3% 90% 23 SINGAPORE SQ % 86% 88% 2% 93% 24 EMIRATES EK % 85% 87% 2% 97% 25 EASYJET EZY 2, % 68% 69% 2% 92% 26 BRITISH AIRWAYS BA % 85% 85% 0% 93% 27 BALKAN HOLIDAY AIR BGH % 100% 100% 0% 100% 27 HAINAN HU % 100% 100% 0% 100% 27 IRAQI AIRWAYS IA 8 0.0% 100% 100% 0% 100% 27 IBERIA EXPRESS I % 86% 86% 0% 93% 27 FREEBIRD FHY % 50% 50% 0% 90% 32 LUFTHANSA LH % 87% 86% (1%) 94% 33 SAS SCANDINAVIAN SK % 94% 92% (1%) 98% 34 FLYBE BE 3, % 84% 82% (2%) 93% 35 P.I.A. PK % 64% 62% (2%) 33% 36 RYANAIR FR 2, % 79% 76% (3%) 96% 37 FINNAIR AY % 89% 85% (3%) 80% 38 EUROWINGS EW % 70% 67% (3%) 98% 39 GERMAN WINGS 4U % 87% 83% (4%) 94% 40 AER LINGUS EI % 92% 87% (4%) 93% 41 AURIGNY AIR SERVICES GR % 89% 84% (5%) 96% 42 K.L.M. KL % 81% 74% (7%) 97% 43 BRUSSELS SN % 75% 65% (11%) 88% 44 COBALT AIR CO % 93% 79% (14%) 86% 45 TURKISH TK % 73% 58% (15%) 73% 46 VUELING VY % 90% 74% (16%) 92% 47 INTERNATIONAL D % 83% 67% (17%) 94% 48 SHUTTLE DY % 89% 70% (19%) 89% 49 SWISS INTERNATIONAL LX % 93% 67% (26%) 89% AIR LINES 50 AIR PORTUGAL TP % 60% 20% (40%) 70%

9 51 AEGEAN A % 100% 56% (44%) 56% Grand Total 17, % 77% 78% 1% 91%

10 Monthly Delay Analysis by Airline Ground Servicing Delays Operator Name Total Delay Incidents Air Traffic Delays Airline Delays Airport Delays Misc Delays Reactionary Delays RYANAIR EASYJET FLYBE THOMSON AIRWAYS MONARCH Weather Delays SCH JET2.COM THOMAS COOK K.L.M LUFTHANSA BRITISH AIRWAYS BRUSSELS TURKISH AER LINGUS EUROWINGS SWISS INTERNATIONAL AIR LINES AIR PORTUGAL FINNAIR SAS SCANDINAVIAN EMIRATES AIR FRANCE EUROPE AIRPOST AMERICAN P.I.A VUELING INTERNATIONAL SINGAPORE VIRGIN ATLANTIC AIRWAYS GERMAN WINGS ETIHAD AIRWAYS AIR TRANSAT SHUTTLE AUSTRIAN AURIGNY AIR SERVICES OMAN AIR SAUDIA ARABIAN FREEBIRD AEGEAN QATAR AIRWAYS UNITED DELTA COBALT AIR ENTER AIR AEROFLOT RUSSIAN TRAVEL SERVICE AIR EUROPA ROYAL AIR MAROC IBERIA EXPRESS BALKAN HOLIDAY AIR PRIVILEGE STYLE S.A 2 2 CATHAY PACIFIC CITY JET TUIFLY NORDIC 2 2 MISTRAL AIR PEGASUS 1 1 SMALL PLANET SP 1 1

11 ALK 1 1 BELAVIA 1 1 TRADE AIR 1 1 DANISH AIR 1 1 TRANSPORT ADRIA AIRWAYS 1 1 Grand Total

12 Percentage of Delays - By Event Delay Category Code Description Air Traffic Control % of Total 16.2% Airline 18.6% Airport 31.1% Ground Servicing 7.0% Miscellaneous 5.5% Reactionary 20.3% Unknown 0.2% Unknown Delay Category Code 0.0% Weather 1.1% Percentage of Delays - By Time Delay Category Code Description % of Total Air Traffic Control 14.4% Airline 25.3% Airport 17.1% Ground Servicing 5.9% Miscellaneous 5.6% Reactionary 30.7% Unknown 0.1% Unknown Delay Category Code 0.0% Weather 0.9%

13 Departing Taxi Times Manchester Terminal 1 Average Taxi Times Terminal 2 Terminal 3 Operator Name ADRIA AIRWAYS 15 AEGEAN 19 AER LINGUS 13 AEROFLOT RUSSIAN AIR EUROPA AIR FRANCE 12 AIR PORTUGAL 13 AIR TRANSAT 19 ALBA STAR 16 ALK 24 AMERICAN 19 AURIGNY AIR SERVICES 12 AUSTRIAN 15 BALKAN HOLIDAY AIR 11 BELAVIA 16 BRITISH AIRWAYS 12 BRUSSELS 14 CATHAY PACIFIC 22 CELLO AVIATION 14 CITY JET -3 COBALT AIR 13 DANISH AIR TRANSPORT 12 DELTA 17 EASYJET 13 EMIRATES 17 ENTER AIR 21 ETIHAD AIRWAYS 17 EUROPE AIRPOST 19 EUROWINGS 13 EVELOP 15 FINNAIR 14 FLYBE 13 FREEBIRD 17 GERMAN WINGS 12 HAINAN 21 IBERIA EXPRESS 12 ICELANDAIR 14 IRAQI AIRWAYS 13 JET2.COM 16 JOTA AVIATION 9 K.L.M. 13 LUFTHANSA 14 LUXAIR 13 MALETH AERO 19 MISTRAL AIR 14 MONARCH SCH 17 INTERNATIONAL SHUTTLE 15 OMAN AIR 22 P.I.A. 19 PEGASUS 16 PRIVILEGE STYLE S.A QATAR AIRWAYS 19 ROYAL AIR MAROC 14 RYANAIR 13 SAS SCANDINAVIAN SAUDIA ARABIAN 22 SINGAPORE 20 SMALL PLANET SP Arriving Taxi Times Manchester Terminal 1 Average Taxi Times Terminal 2 Terminal 3 Operator Name ADRIA AIRWAYS 7 AEGEAN 8 AER LINGUS 6 AEROFLOT RUSSIAN AIR EUROPA 9 8 AIR FRANCE 6 AIR PORTUGAL 6 AIR TRANSAT 10 ALK 11 AMERICAN 9 ARKEFLY 8 AURIGNY AIR SERVICES 7 AUSTRIAN 7 BALKAN HOLIDAY AIR 8 BELAVIA 8 BRITISH AIRWAYS 5 BRUSSELS 7 CATHAY PACIFIC 12 CELLO AVIATION 8 CITY JET 8 COBALT AIR 8 DANISH AIR TRANSPORT 7 DELTA 9 EASYJET 5 EMIRATES 7 ENTER AIR 8 7 ETIHAD AIRWAYS 9 EUROPE AIRPOST 12 EUROWINGS 7 EVELOP 12 FINNAIR 6 FLYBE 6 FREEBIRD 9 GERMAN WINGS 7 HAINAN 11 IBERIA EXPRESS 1 ICELANDAIR 8 IRAQI AIRWAYS 6 JET2.COM 7 JOTA AVIATION 9 K.L.M. 4 LUFTHANSA 7 MALETH AERO 9 MISTRAL AIR 12 MONARCH SCH 8 INTERNATIONAL SHUTTLE 6 OMAN AIR 9 P.I.A. 12 PRIVILEGE STYLE S.A 9 10 QATAR AIRWAYS 12 ROYAL AIR MAROC 9 RYANAIR 6 SAS SCANDINAVIAN SAUDIA ARABIAN 12 SINGAPORE 10 SMALL PLANET SP 7 SMALL PLANET UAB

14 SMALL PLANET UAB 24 SWISS INTERNATIONAL AIR LINES 13 THOMAS COOK 16 THOMSON AIRWAYS 16 TITAN AIRWAYS 20 TRADE AIR 10 TRAVEL SERVICE TUIFLY NORDIC 19 TURKISH 17 UNITED 16 VIRGIN ATLANTIC AIRWAYS 20 VUELING 15 Grand Total SWISS INTERNATIONAL AIR LINES 8 THOMAS COOK 12 THOMSON AIRWAYS TRADE AIR 7 TRAVEL SERVICE 8 9 TURKISH 8 UNITED 13 VIRGIN ATLANTIC AIRWAYS 12 VUELING 8 Grand Total

15 Summary of Baggage Performance Baggage Category Arriving Passengers Arriving Movements Average Time to First Bag Average TIme to Last Bag Volume Last Bag SLA Missed Last Bag % A 87, % B 839, % C 199, % D 78, % Grand Total 1,204, % Baggage Performance by Terminal Terminal Description Arriving Passengers Arriving Average Time to First Average TIme to Last Movements Bag Bag Volume Last Bag SLA Missed Last Bag % Terminal 1 544, % Terminal 2 292, % Terminal 3 367, % Grand Total 1,204, % Baggage SLA by Handling Agent Ramp Handling Agent Asig (Handling Agent) Arriving Passengers Arriving Average Time to First Average TIme to Last Movements Bag Bag Volume Last Bag SLA Missed Last Bag % 8, % Aviance Manchester % Aviator 147, % Flight Support 4, % Menzies 423, % Servisair 2, % Swissport 520, % Jet2 98, % Grand Total 1,204, %