Remedy awarded (complaints decided in qtr)
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- Jeffery Chase
- 5 years ago
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1 Quarterly complaints data for Q from the CAA Approved ADR entities and the CAA s Passenger Advice and Team ADR entity No remedy per million pax Total Average award consumers Air Canada/Canada Rouge CDRL , % Air China CDRL % Air France CDRL , % Air India CDRL , % Air Mauritius CDRL % Asiana Airlines CDRL % Cityjet CDRL % Delta Air Lines CDRL % EgyptAir CDRL % Flybe CDRL , % Garuda Indonesia CDRL KLM CDRL , % Norwegian CDRL , % Royal Brunei Airlines CDRL % Ryanair CDRL , % SkyWork Airlines CDRL Small Planet Airlines CDRL ,278 1, % South African Airways CDRL % TAP Portugal CDRL , % Turkish Airlines CDRL , % Virgin Atlantic CDRL , % Wizz Air CDRL , % British Airways CEDR , % Easyjet CEDR , %
2 Quarterly complaints data for Q from the CAA Approved ADR entities and the CAA s Passenger Advice and Team ADR entity No remedy per million pax Total Average award consumers Gatwick CEDR Heathrow CEDR % Manchester CEDR % Stansted CEDR % Thomas Cook CEDR , % TUI CEDR ,480 1,027 84% Aegean Airlines PACT Aer Lingus PACT % Air Algerie PACT % Air Arabia PACT % Air Europa PACT % Air Moldova PACT Air Transat PACT % Alba Star PACT % Alitalia PACT % American Airlines PACT % Arkia PACT % ASL Airlines PACT % Atlas Global PACT % Aurigny Air Services PACT % Avianca Colombia PACT % BH Air PACT % Biman Bangladesh Airlines PACT % Blue Air PACT % Blue Islands PACT %
3 Quarterly complaints data for Q from the CAA Approved ADR entities and the CAA s Passenger Advice and Team ADR entity No remedy per million pax Total Average award consumers BMI PACT % BMI Regional PACT % Brussels Airlines PACT % Bulgaria Air PACT % Cathay Pacific Airways PACT % China Southern PACT % Cobalt Aero PACT % Croatia Airlines PACT % Delta Airlines PACT % Eastern Airways PACT % Easyjet Switzerland PACT % Edelweiss Air PACT % El Al PACT % Emirates PACT % Enter Air PACT % Ethiopian Airlines PACT % Etihad Airways PACT % Eva Air PACT Finnair PACT % Freebird Airlines PACT % Gulf Air PACT % Helvetic Airways PACT % Iberia PACT % Icelandair PACT % Iran Air PACT %
4 Quarterly complaints data for Q from the CAA Approved ADR entities and the CAA s Passenger Advice and Team ADR entity No remedy per million pax Total Average award consumers Jet Airways PACT % Jet2 PACT % Korean Air PACT % Kuwait Airways PACT % TAM Linhas Aereas PACT % Loganair PACT % LOT Polish Airlines PACT % Lufthansa PACT % Monarch PACT % Olympic PACT % Oman Air PACT % Pakistan Intl Airlines PACT % Pegasus Airlines PACT % Philippine Airlines PACT % Primera Air PACT % Qantas PACT % Qatar Airways PACT % Royal Jordanian PACT SAS PACT % Saudi Arabian Airlines PACT % Singapore Airlines PACT % Srilankan Airlines PACT % Stobart Air PACT % Swiss Airlines PACT % TAM Linhas Aereas PACT %
5 Quarterly complaints data for Q from the CAA Approved ADR entities and the CAA s Passenger Advice and Team ADR entity No remedy per million pax Total Average award consumers Tarom PACT % Thai Airways International PACT % Tunisair PACT % Ukraine International Airlines PACT % United Airlines PACT % Vietnam Airlines PACT % Volotea PACT % Vueling PACT % Westjet PACT WOWAir PACT % Totals CDRL , % Totals CEDR ,250, % Totals PACT %
Number of complaints decided where a financial remedy awarded. Number of complaints received others
Quarterly data for Q4 2017 from the CAA Approved entities and the CAA s Passenger Advice and Complaints Team Airline / Airport name of Aegean Airlines PACT 2 0 0 1 3 17 - - 25% Aer Lingus PACT 12 0 7 17
I am writing in respect of your recent request of 11 January 2018, for the release of information held by the Civil Aviation Authority (CAA).
Communications Department External Information Services 8 February 2018 Reference: F0003558 Dear I am writing in respect of your recent request of 11 January 2018, for the release of information held by
I am writing in respect of your recent request of 5 February 2018, for the release of information held by the Civil Aviation Authority (CAA).
Communications Department External Information Services 5 March 2018 Reference: F0003589 Dear I am writing in respect of your recent request of 5 February 2018, for the release of information held by the
I am writing in respect of your recent request of 10 January 2018, for the release of information held by the Civil Aviation Authority (CAA).
Communications Department External Information Services 7 February 2018 Reference: F0003557 Dear I am writing in respect of your recent request of 10 January 2018, for the release of information held by
For SOP the CAA holds data for the time period 1 August 2016 to 31 December 2016.
Communications Department External Information Services 17 July 2017 Reference: F0003249 Dear I am writing in respect of your recent request of 19 June 2017, for the release of information held by the
Heathrow Airport (LHR)
Heathrow Airport (LHR) Summer 2018 (S18) Start of Season Report Report Date: Wed 21Mar2018 Headlines S18 Start vs. S17 Start vs. S17 End Total Air Transport Movements (Passenger & Freight) 294775 0.2%
The contents of this report may not be reproduced without the written consent of COHOR.
Nice Côte d Azur Airport NCE/LFMN Summer 2018 - Start Of Season Report Report data extraction date: 27 March 2018 Table of contents Evolution of allocated slots at the Start Of Season (SOS)... 2 Total
The contents of this report may not be reproduced without the written consent of COHOR.
Nice Côte d Azur Airport NCE/LFMN Winter 2018 - Start Of Season Report Report data extraction date: 31 October 2018 Table of contents Evolution of allocated slots at the Start Of Season (SOS)... 2 Total
EVOLUTION OF ALLOCATED SLOTS AT THE START OF SEASON (SOS)... 2 TOTAL SLOTS BY OPERATOR TOP SLOTS DISTRIBUTION PER ALLIANCE...
Paris - Charles de Gaulle Airport CDG/LFPG Winter 2017 - Start Of Season Report Report data extraction date: 30 October 2017 Table of contents EVOLUTION OF ALLOCATED SLOTS AT THE START OF SEASON (SOS)...
EVOLUTION OF ALLOCATED SLOTS AT THE START OF SEASON (SOS)... 2 TOTAL SLOTS BY OPERATOR TOP SLOTS DISTRIBUTION PER ALLIANCE...
Paris - Charles de Gaulle Airport CDG/LFPG Summer 2018 - Start Of Season Report Report data extraction date: 26 March 2018 Table of contents EVOLUTION OF ALLOCATED SLOTS AT THE START OF SEASON (SOS)...
Lyon St Exupéry Airport LYS/LFLL
Lyon St Exupéry Airport LYS/LFLL Winter 2018 - Start Of Season Report Report data extraction date: 30 October 2018 Table of contents Evolution of allocated slots at the Start Of Season (SOS)... 2 Slots
Punctuality for june 2018 per airline
Punctuality for june 2018 per airline Departures scheduled *) Delayed more than 15 minutes. **) s having less than 10 operations. Planned Cancelled Delayed *) Punctuality Avg. delay (min) Adria Airways
Punctuality for september 2018 per airline
for september 2018 per airline Departures scheduled Adria Airways 31 29 2 94% 12 61% 57 Aegean s S.A. Aeroflot Russian s 24 24 0 100% 6 75% 28 60 60 0 100% 2 97% 24 Air Baltic 90 90 0 100% 6 93% 25 Air
Prediction of Skytrax airline rankings, short formula (2e)
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Departure Punctuality - Dec-17. Departure Punctuality - Last 12 Months
Departure - Dec-17 Last Month Last Year % Change Target Var to Target First Wave 74.0% 84.1% -10.1% 85.0% -11.0% Not First Wave 55.4% 72.0% -16.6% 85.0% -29.6% Grand Total 59.4% 74.9% -15.5% 85.0% -25.6%
Punctuality for may 2018 per airline
for may 2018 per airline Departures scheduled **) having less than 10 operations. Adria Airways 33 28 5 85% 9 73% 49 Aegean S.A. Aeroflot Russian 23 23 0 100% 5 78% 25 66 63 3 95% 10 85% 53 Air Baltic
Punctuality for july 2018 per airline
Punctuality for july 2018 per airline Departures scheduled *) Delayed more than 15 minutes. **) having less than 10 operations. Planned Cancelled Delayed *) Punctuality Avg. delay (min) Adria Airways 31
Operational Performance Reporting Manchester Airport January 2018
Operational Performance Reporting Manchester Airport January 2018 Departure - Jan-18 Last Month Last Year % Change Target Var to Target First Wave 89.7% 85.2% 4.5% 85.0% 4.7% Not First Wave 77.7% 76.3%
Punctuality for november 2018 per airline
for november 2018 per airline Departures scheduled Aegean s S.A. Aeroflot Russian s 21 21 0 100% 4 81% 31 60 60 0 100% 5 92% 24 Air Baltic 86 86 0 100% 3 97% 58 Air Canada 14 14 0 100% 8 43% 49 Air China
Operational Performance Reporting Manchester Airport August 2018
Operational Performance Reporting Manchester Airport August 2018 Departure Punctuality - Aug-18 Last Month Last Year % Change Target Var to Target First Wave 83.4% 80.2% 3.2% 85.0% -1.6% Not First Wave
Start of Season Report Nice Côte d Azur Airport Summer Nice Côte d Azur Airport NCE/LFMN. Summer Start Of Season Report
Nice Côte d Azur Airport NCE/LFMN Summer 2017 - Start Of Season Report Report data extraction date: 29 March 2017 Table of contents Evolution of allocated slots at the Start Of Season (SOS)... 2 Total
Punctuality for july 2015 per airline
for july 2015 per airline Departures scheduled **) having less than 10 operations. Acd/Ad Hoc 10 0 10 0% 0 100% 0 Adria Airways 18 18 0 100% 5 72% 25 Aegean S.A. 27 27 0 100% 12 56% 30 Aer Lingus 34 31
Summer Start Of Season Report
Paris - Charles de Gaulle Airport CDG/LFPG Summer 2015 - Start Of Season Report Report data extraction date: Monday 30 March 2015 Last modification made on: 03/30/2015 Table of contents Evolution of allocated
Operational Performance Reporting Manchester Airport March 2018
Operational Performance Reporting Manchester Airport March 2018 Departure Punctuality - Mar-18 Last Month Last Year % Change Target Var to Target First Wave 79.8% 88.1% -8.3% 85.0% -5.2% Not First Wave
Departure Punctuality - Sep-17. Departure Punctuality - Last 12 Months
Departure Punctuality - Sep-17 Last Month Last Year % Change Target Var to Target First Wave 73.0% 82.7% -9.7% 85.0% -12.0% Not First Wave 60.9% 73.4% -12.5% 85.0% -24.1% Grand Total 63.5% 75.5% -12.1%
Punctuality for february 2018 per airline
for february 2018 per airline Departures scheduled **) having less than 10 operations. Adria Airways 20 19 1 95% 0 100% 0 Aegean S.A. Aeroflot Russian 12 12 0 100% 4 67% 21 57 56 1 98% 8 86% 49 Air Baltic
Punctuality for june 2015 per airline
for june 2015 per airline Departures scheduled Adria Airways 16 16 0 100% 6 63% 28 Aegean s S.A. 23 23 0 100% 3 87% 24 Aer Lingus 30 30 0 100% 13 57% 45 Aeroflot Russian s 60 60 0 100% 10 83% 43 Air Baltic
Punctuality for october 2017 per airline
for october 2017 per airline Departures scheduled **) having less than 10 operations. Adria Airways 22 22 0 100% 5 77% 33 Aegean S.A. Aeroflot Russian 29 29 0 100% 7 76% 26 62 62 0 100% 9 85% 24 Air Baltic
Punctuality for april 2018 per airline
for april 2018 per airline Departures scheduled **) having less than 10 operations. Adria Airways 29 29 0 100% 10 66% 47 Aegean S.A. Aeroflot Russian 16 16 0 100% 0 100% 0 60 60 0 100% 2 97% 24 Air Baltic
Punctuality for june 2014 per airline
for june 2014 per airline Departures scheduled **) having less than 10 operations. Adria Airways 17 17 0 100% 4 76% 32 Aegean S.A. 12 12 0 100% 9 25% 39 Aer Lingus 30 30 0 100% 10 67% 34 Aeroflot Russian
London Heathrow CDA Performance - by Airline and Aircraft. Period From : 01/03/2009 To: 31/03/2009. Wednesday, April 1, 2009 V1.4.1.
Abs Jets A.S. Learjet (L23/L24/L25/28/L29) Aer Lingus Plc Airbus A320 0 0 1 100 292 96 0 0 Aeroflot-Russian s Jsc Airbus A321 0 0 0 0 310 93 0 0 Airbus A330-300 Airbus A319 0 0 0 0 16 63 0 0 Airbus A320
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Facts & Figures Aircraft Data Aircraft Values Aircraft E-190 CRJ900 RJ100 MTOW 105.4-114.2 80.5-84.5 97.5-101.5 Engine Types CF34-10E5 92; CF34-10E5A1 87; CF34-10E6 99; CF34-10E6A1 28; CF34-10E7 10 CF34-8C5
Departure Punctuality - Aug-17. Departure Punctuality - Last 12 Months
Departure - Aug-17 Last Month Last Year % Change Target Var to Target First Wave 80.2% 83.9% -3.8% 85.0% -4.8% Not First Wave 65.0% 71.0% -6.0% 85.0% -20.0% Grand Total 68.3% 73.9% -5.7% 85.0% -16.7% Departure
Punctuality for july 2012 per airline
for july 2012 per airline Departures scheduled **) having less than 10 operations. Adria Airways 32 31 1 97% 3 91% 46 Aeroflot Russian Aerosvit 62 61 1 98% 8 87% 25 31 30 1 97% 13 58% 78 Air Baltic 93
Departure Punctuality - Oct-17. Departure Punctuality - Last 12 Months
MAG Airport Name Manchester Scheduled Date Between TIMESTAMP '2017-10-01 00:00:00' and TIMESTAMP '2017-10-31 00:00:00' Departure - Oct-17 Last Month Last Year % Change Target Var to Target First Wave 88.1%
Departure Punctuality - Feb-17. Departure Punctuality - Last 12 Months
Operational Performance Reporting Manchester Airport February 2017 Departure - Feb-17 Last Month Last Year % Change Target Var to Target First Wave 85.2% 84.3% 0.8% 85.0% 0.2% Not First Wave 77.8% 80.5%
HEATHROW AIRPORT LHR Summer 2014 (S14) Start of Season
HEATHROW AIRPORT LHR Summer 214 (S14) Start of Season KEY STATISTICS Summer 214 vs Summer 213 Air Transport Movements Allocated 282,172.6% Passenger Air Transport Movements Allocated 28,726.6% Total Seats
Punctuality for february 2017 per airline
for february 2017 per airline Departures scheduled **) having less than 10 operations. Aegean S.A. Aeroflot Russian 12 12 0 100% 1 92% 32 59 56 3 95% 8 86% 105 Air Baltic 84 83 1 99% 6 93% 76 Air Berlin
Departure Punctuality - May-17. Departure Punctuality - Last 12 Months
MAG Airport Name Manchester Scheduled Date Between 2017-05-01 00:00:00 and 2017-05-31 00:00:00 Operator IATA Code (Report Defaults) Departure - May-17 Last Month Last Year % Change Target Var to Target
Punctuality for march 2014 per airline
for march 2014 per airline Departures scheduled **) having less than 10 operations. Aer Lingus 30 30 0 100% 2 93% 68 Aeroflot Russian 63 62 1 98% 1 98% 19 Air Baltic 73 72 1 99% 1 99% 19 Air Berlin 167
Punctuality for september 2013 per airline
for september 2013 per airline Departures scheduled Adria Airways 17 17 0 100% 3 82% 20 Aer Lingus 26 26 0 100% 4 85% 22 Aeroflot Russian s 60 60 0 100% 9 85% 29 Air Baltic 85 84 1 99% 9 89% 32 Air Berlin
Departure Punctuality - Jun-17. Departure Punctuality - Last 12 Months
Departure - Jun-17 Last Month Last Year % Change Target Var to Target First Wave 79.3% 79.8% -0.5% 85.0% -5.7% Not First Wave 68.3% 66.8% 1.5% 85.0% -16.7% Grand Total 70.7% 69.8% 0.8% 85.0% -14.3% Departure
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Punctuality for may 2014 per airline
for may 2014 per airline Departures scheduled **) having less than 10 operations. Adria Airways 18 18 0 100% 3 83% 118 Aer Lingus 30 30 0 100% 7 77% 36 Aeroflot Russian 62 62 0 100% 4 94% 58 Air Baltic
Departure Punctuality - Apr-17. Departure Punctuality - Last 12 Months
Departure - Apr-17 Last Month Last Year % Change Target Var to Target First Wave 87.6% 91.3% -3.8% 85.0% 2.6% Not First Wave 77.5% 81.5% -4.0% 85.0% -7.5% Grand Total 79.7% 83.6% -3.9% 85.0% -5.3% Departure
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Gatwick Airport (LGW) Winter 16/17 (W16) Start of Season Report Report Date: Mon 24Oct16 Headlines W16 Start vs. W Start vs. W End Total Air Transport Movements (Passenger & Freight) 99,93 4.4% 9.9% Total
Punctuality for august 2017 per airline
for august 2017 per airline Departures scheduled **) having less than 10 operations. Acd/Ad Hoc 12 0 12 0% 0 100% 0 Adria Airways 21 21 0 100% 4 81% 26 Aegean S.A. Aeroflot Russian 19 19 0 100% 9 53% 22
Punctuality for october 2012 per airline
for october 2012 per airline Departures scheduled **) having less than 10 operations. Adria Airways 12 12 0 100% 3 75% 45 Aeroflot Russian Aerosvit 62 61 1 98% 8 87% 33 23 23 0 100% 5 78% 26 Air Baltic
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50,946 53,422 40,332 37,789 182,489 0.60 American Airlines Inc 181,392 51,073 53,402 39,639 37,278 21,657 24,554 6,780 3,758 56,749 6.75 Envoy Air Inc 53,160 19,786 22,807 6,837 3,730 11,093 13,991 3,698
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51,124 53,607 40,295 37,729 182,755 0.87 American Airlines Inc 181,179 50,824 53,173 39,776 37,406 21,401 24,296 6,787 3,767 56,251 4.16 Envoy Air Inc 54,002 20,245 23,243 6,798 3,716 10,978 13,972 3,744
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