PROVIDERS BROCHURE business MEETINGS per company. 750 delegates from 87 countries. 80 AIRLINES on average. USD 750,000 + in business leads

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1 USD 750,000 + in business leads 80 AIRLINES on average More than 750 delegates from 87 countries business MEETINGS per company PROVIDERS BROCHURE

2 32 Years of Proven Quality As the longest running international ground operations event, the IATA Ground Handling Conference (IGHC) provides the ultimate platform for the ground handling community to develop business, network with industry leaders and drive change. With a high delegate satisfaction rate over the past five years, the IGHC has proven to be the premier event of our industry % 95% 95% 96% 95% 86% YVR KUL IST YYZ BKK DOH 100% 98% 96% 94% 92% 90% 88% 86% 84% 82% 80% Number of Delegates Overall Satisfaction Rate

3 A Forum by the Industry for the Industry The IGHC offers unique business, networking and branding opportunities, with a 94% business opportunity satisfaction rate in 2018 as well as exclusive access to industry intelligence and personal development opportunities. Personal development- IATA training Plenary sessions and workshops Exhibition Industry meetings and workshops Getting to Know Your Airlines Ground Ops Executive Summit BizZone for bilateral meetings NEXTT innovation bootcamp IGHC Innovator Competition Cocktails & networking reception

4 Ultimate Networking Hub With more than 40 exhibitors and over 750 delegates from more than 87 countries, the IGHC facilitates connections, interactions and opportunities for our participants around the world. 60% commercial 34% operational/safety 6% other 50% executive management 49% middle management 1% other

5 Airlines Drive the Aviation Industry Airlines fuel the global economy and generate over 700 billion USD in total revenues, create approximately 240,000 ground handling jobs and 59 billion USD in revenues for ground service providers and caterers. IATA member airlines, representing 85% of global air traffic, are key players in terms of standards setting and business development. Therefore, their presence at the IGHC is beneficial to all attendees. On average, the IGHC is attended by 80 airlines worldwide with 215 delegates.

6 The Airlines Connector AMERICAS MIDDLE EAST & AFRICA ASIA Air Canada Air Canada Rouge Air Tahiti Nui Air Transat American Airlines American Eagle Airlines Alaska Airlines Atlas Air Avianca Avianca Brazil Cargojet Airways Cubana de Aviacion Delta Air Lines LATAM Airlines FedEx Express Polar Air Cargo SATA Internacional TAME United Airlines UPS WestJet Air Burundi Air Zimbabwe Angola Airlines CAMAIR-CO Egyptair El Al Israel Airlines Emirates Ethiopian Airlines Etihad Airways Flydubai Gambia International Airline Gulf Air Iran Air Kenya Airways Kuwait Airways Middle East Airlines Oman Air Qatar Airways Royal Air Maroc Royal Jordanian Airlines Royal Wings RWANDAIR South African Airways Sudan Airways Yemenia Yemen Airways Air Asia Air China Air India Air Macau Air New Zealand All Nippon Airways Asiana Airlines Bangkok Airways Biman Bangladesh Airlines Cathay Pacific Airways China Airlines China Eastern Airlines China Southern Airlines Eva Airways Hong Kong Airlines Hong Kong Dragon Airlines Hong Kong Express Airways Lion Air Japan Airlines Jet Airways India Korean Air Malaysia Airlines Pakistan International Airlines Philippine Airlines Singapore Airlines Shandong Airlines SriLankan Airlines VIETJET

7 The Airlines Connector EUROPE Adria Airways Aegean Airlines Aer Lingus Aeroflot Air Baltic Air Europa Air France Air Malta Air Nostrum Air Serbia Alitalia ArkeFly Aurora Airlines Austrian Airlines British Airways / IAG Brussels Airlines Cargolux Condor Corendon Airlines Corsair International Croatia Airlines Czech Airlines DHL Air EasyJet Edelweiss Air European Air Transport - DHL Express Evelop Airlines Finnair Flybe Freebird Airlines Iberia Icelandair KLM KLM Cityhopper LOT Lufthansa Lufthansa City Line Lufthansa Cargo Luxair NIKI Luftfahrt Norwegian Air Shuttle MNG Airlines Olympic Air Onur Air Pegasus Airlines Rossiya Airlines SAS SunExpress Swiss International Air Lines TAP Portugal Tarom Turkish Airlines Thai Airways Thomas Cook Airlines TNT TUIfly Utair Volga-Dnepr Airlines Widerøes Flyveselskap

8 Best Return on Investment IGHC statistics demonstrate that an average of meetings are set up per company during the event. Our delegates estimate approximately USD 20,000 in savings on travel expenses annually while generating USD 750,000 + of business leads at the IGHC. IGHC 2019 will strengthen the commercial side with new complimentary passes for airline procurement subject matter experts and facilitate power meetings event between airlines and providers. Commercial representatives are offered the perfect setting and access to delegates to negotiate contracts with providing a one-stop-business-meeting-shop with 94% delegate satisfaction with business and networking opportunities.

9 Networking and Business The IGHC offers a networking tool to set up business meetings, hospitality suites, an exhibition, a business area as well as various social and networking events. New in 2019, the IGHC BizZone will be reserved exclusively for meetings scheduled using the IGHC networking tool. The BizZone will be open from Sunday afternoon until Wednesday at lunch time Delegates can reserve a table for a specific meeting via the IGHC networking tool A dedicated Biz team will be available to delegates prior and during the IGHC to: Assist with the networking tool (i.e., login, profile setup, agenda, user tutorial) Provide assistance with meeting scheduling as well as schedule the meeting upon request Monitor and follow up on pending meetings Provide each delegate with their agenda, including their personalized meeting schedule, prior to the IGHC Monitor table rotation and provide onsite assistance The IGHC networking tool provides all the information you need in one place: program details, lists of delegates, sponsors and exhibitors, personalized agenda, messaging options and meeting scheduler

10 Networking and Business A facilitated one-on-one power meetings (also known as speed networking), are one of the fastest growing forms of structured networking in the world. That is why IATA is making Getting to Know Your Airlines networking session part of its IGHC program on Monday, 27 May afternoon. This two-hour dedicated session has been crafted with your needs in mind. It is designed to provide you with a unique platform to access airline subject matter experts (SMEs) responsible for procurement and/or management of ground handling contracts. You will be able to meet with up to 15 airline delegates. Ten on-site hospitality suites can be rented by delegates to meet with their clients to showcase products/services and negotiate contracts in private. Social events are traditionally highlights of the IGHC. You can informally catch up with old or new business partners during the welcome cocktail on Monday, a cocktail during the exhibition on Tuesday and networking receptions on Wednesday.

11 The Place to be Seen and Heard! Exhibition & sponsorship is the most effective way to highlight your products and feature your brand before a captive audience comprised primarily of senior level executives. The IGHC has over 60 exhibitors and sponsors, most of them long-term participants. Each year, the exhibitors and sponsors provide positive feedback, with an average overall satisfaction rate of 92% in the past two years.

12 An Event Not to Be Missed The IGHC is the ideal platform to leverage your business opportunities, create revenues and build your reputation and relationships with current and prospective airlines, airports and suppliers. Category IATA Ground Handling Partners (GHP) Two (2) complimentary passes Open to ground service providers, airports, non-iata member airlines, regulators and authorities GHP membership registration Contact: IATA Strategic Partners (SP) Open to aviation suppliers, manufacturers, solution and service providers Contact: Early bird (ends 8 Feb 2019) Regular rate $1, $2, $1, $2, General admission $1, $2, Exhibitors Two (2) complimentary passes per booth (standard package) Sponsors Complimentary passes based on sponsorship level Contact: francinis@iata.org IGHC REGISTER HERE 20% discount for additional passes

13 Highlights According to IGHC delegates, this conference is the ONLY one that shapes the development and implementation of future industry standards, priorities and investments. In 2019, sessions will focus on: Innovation and the Ramp of the Future concept Baggage tracking, security threats and environmental issues The new ISAGO model and how to globally implement standardized training and more Reshaping of the Standard Ground Handling Agreement (SGHA) and the Standards Inflight Catering Agreement (SICA) The program has been reshaped to facilitate more time for networking and workshops. IGHC Innovator Competition finalists can benefit from a unique opportunity to present their solutions at the IGHC. The winner will be selected by the audience. The Innovation Bootcamp is attended by invited experts exploring emerging technologies and challenging the way we innovate. Outcomes will be presented on the final day.

14 Highlights The Ground Operations Executive Summit (GOES) for top industry executives will take place during the IGHC with the objective of agreeing on industry priorities and IATA's ground handling strategic direction. By invitation only Participants will also received a complimentary VIP pass to attend the IGHC. Catch the TRAM a complementary seminar focused on security threats, risks and audits on Tuesday, 28 May. An IATA certificate will be provided to attendees. Immediately following the IGHC 2019, several key ground handling courses will be offered at a special rate to the IGHC delegates: A-CDM in Airport and Ground Operations Baggage Tracking Implementation and Compliance Emergency Planning and Response for Airports and GSPs Security Management Systems - SeMS SGHA-SLA and Effective Negotiation Behaviors For more details and to register, go to

15 Testimonials from Our Delegates For me it was the first time attending the IGHC Conference despite being in the business for 30 year now, to be honest I m disappointed that I didn t join earlier as the conference is a perfect occasion to meet most of our suppliers in a short time frame, which would take me about three years of traveling to achieve the same without attending the conference. In addition, it s a good occasion to become/stay up to date on the ground ops developments in the industry. Obviously the entertainment on the end of the conference was suburb! Eric Caes, Director Airline Handling & Performance MEA, DHL Aviation EEMEA B.S.C. (c) The IGHC is the most distinguished Conference of the industry, where you can find the latest developments in the sector and learn and network with a wide range of experts. Roberto Gomes, Manager Quality Assurance, TAM Linhas Aereas SA I attended this years 30th IGHC event in Bangkok, Thailand and as usual it hasn't disappointed. It was A-ICE's first time attending this event, but the good quality of attendees both delegates and exhibitors, was apparent. Plenty opportunities for networking, meet existing customers and gather information about what is in the pipeline for the future. I highly recommend attending or exhibiting. Carlos Fernandes, Sales Manager for A-ICE UK A terrific opportunity for all industry leaders to get together in the one location. For our organization, we had global coverage in terms of senior managers meeting with airline counterparts. In all, we had 49 customer airline meetings over the 3 days so we certainly made the most out of this event. Stuart Key, VP Commercial, Menzies Aviation For more information and meeting assistance, please contact groundops@iata.org See you in Madrid