Departure Punctuality - Feb-17. Departure Punctuality - Last 12 Months

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1 Operational Performance Reporting Manchester Airport February 2017 Departure - Feb-17 Last Month Last Year % Change Target Var to Target First Wave 85.2% 84.3% 0.8% 85.0% 0.2% Not First Wave 77.8% 80.5% -2.8% 85.0% -7.2% Grand Total 79.5% 81.4% -1.8% 85.0% -5.5% Departure - Last 12 Months This Year Prev Year % Change Target Var to Target First Wave 84.3% 84.9% (0.6%) 82.0% 2.3% Not First Wave 74.8% 77.2% (2.3%) 82.0% -7.2% Grand Total 77.0% 78.9% (1.8%) 82.0% -5.0%

2 ATMs and Passenger Volumes MTD YTD Last Year Change Last Year Change Last Year Change Last Year Change Flight Passengers Passengers % Movements Movements % Passengers Passengers % Movements Movements % 1 Arriving 369, % % 5,498, % % Departing 378, % % 5,451, % % 1 Total 748, % % 10,949, % % 2 Arriving 170, % % 2,926, % % Departing 179, % % 2,887, % % 2 Total 349, % % 5,814, % % 3 Arriving 277, % % 3,780, % % Departing 282, % % 3,726, % % 3 Total 559, % % 7,506, % % Grand Total 1,657, % % 24,270, % %

3 Monthly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of ATMs # % Flights with no Delay FLYBE BE % % RYANAIR FR % % EASYJET EZY % % THOMSON AIRWAYS TOM % % MONARCH SCH ZB % % BRITISH AIRWAYS BA % % JET2.COM LS % % AER LINGUS EI % 50 88% LUFTHANSA LH % 66 83% THOMAS COOK MT % % Grand Total % % Yearly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of Total ATMs # % Flights with no Delay FLYBE BE % % RYANAIR FR % % EASYJET EZY % % JET2.COM LS % % THOMSON AIRWAYS TOM % % MONARCH SCH ZB % % THOMAS COOK MT % % BRITISH AIRWAYS BA % % AER LINGUS EI % % LUFTHANSA LH % % Grand Total % %

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5 Departure by T1 T2 Puntuality T3 Puntuality 77.82% 79.10% 81.15% First Wave Departure Operator Name Operator IATA Code # Movements % of Movements % MONARCH SCH ZB % 90.97% RYANAIR FR % 90.72% LUFTHANSA LH % 88.68% EASYJET EZY % 86.77% JET2.COM LS % 86.22% FLYBE BE % 85.78% THOMAS COOK MT % 83.65% BRITISH AIRWAYS BA % 79.25% THOMSON AIRWAYS TOM % 78.16% K.L.M. KL % 74.07% Grand Total % 85.81%

6 Monthly Airline Performance by Departure Departing Ranking Operator Name Operator IATA Code Movements Movements Arriving Departing Change (Dep- Arr) Inbound Baggage 1 QATAR AIRWAYS QR % 90% 95% 5% 95% 2 CATHAY PACIFIC CX % 88% 94% 6% 100% 3 SINGAPORE SQ % 95% 90% (5%) 100% 4 AIR FRANCE AF % 87% 89% 2% 95% 5 GERMAN WINGS 4U % 88% 88% 0% 96% 6 DELTA DL % 82% 88% 6% 94% 7 IBERIA EXPRESS I % 88% 88% 0% 88% 7 VIRGIN ATLANTIC AIRWAYS VS % 86% 88% 2% 96% 7 HAINAN HU % 81% 88% 6% 100% 10 FINNAIR AY % 87% 87% 0% 82% 11 VUELING VY % 88% 85% (2%) 98% 12 ICELANDAIR FI % 81% 85% 4% 74% 13 MONARCH SCH ZB % 76% 85% 9% 98% 14 AER LINGUS EI % 91% 85% (6%) 95% 15 SAS SCANDINAVIAN SK % 82% 84% 3% 97% 16 LUFTHANSA LH % 82% 84% 2% 95% 17 FLYBE BE 2, % 85% 84% (2%) 93% 18 JET2.COM LS % 69% 83% 14% 87% 19 AMERICAN AA % 83% 83% (1%) 71% 20 TURKISH TK % 93% 82% (11%) 95% 21 AUSTRIAN OS % 92% 81% (12%) 88% 22 TITAN AIRWAYS ZT % 80% 80% 0% 20% 23 RYANAIR FR 1, % 79% 79% 1% 98% 24 EASYJET EZY 1, % 75% 79% 4% 90% 25 UNITED UA % 61% 79% 18% 86% 26 THOMAS COOK MT % 68% 76% 8% 88% 27 BRITISH AIRWAYS BA % 81% 76% (5%) 92% 28 COBALT AIR CO % 100% 75% (25%) 100% 28 EASYJET SWITZERLAND EZS 8 0.1% 100% 75% (25%) 100% 28 AIR MALTA KM % 75% 75% 0% 100% 28 AIR TRANSAT TS 8 0.1% 25% 75% 50% 100% 32 THOMSON AIRWAYS TOM % 73% 75% 2% 91% 33 AURIGNY AIR SERVICES GR % 84% 73% (11%) 98% 34 EUROWINGS EW % 77% 73% (5%) 98% 35 BRUSSELS SN % 88% 70% (18%) 95% 36 ETIHAD AIRWAYS EY % 89% 70% (19%) 89% 37 SWISS INTERNATIONAL LX % 86% 69% (17%) 91% AIR LINES 38 AIR PORTUGAL TP % 86% 68% (18%) 86% 39 K.L.M. KL % 81% 67% (14%) 97% 40 SHUTTLE DY % 75% 61% (14%) 100% 41 EMIRATES EK % 77% 60% (17%) 87% 42 SAUDIA ARABIAN SV % 40% 60% 20% 70% 43 INTERNATIONAL D % 58% 58% 0% 97% 44 CONDOR DE % 58% 50% (8%) 75% 44 P.I.A. PK % 48% 50% 2% 79% 46 AEGEAN A % 50% 38% (13%) 88% 47 SHAHEEN AIRWAYS NL % 60% 33% (27%) 0% 48 FREEBIRD FHY % 25% 25% 0% 100% 48 IRAQI AIRWAYS IA 8 0.1% 25% 25% 0% 75% Grand Total 12, % 80% 80% (0%) 93%

7 Monthly Airline Performance by Change (difference between Arrival OTP and Departure OTP) Change Ranking Operator Name Operator IATA Code Movements Movements Arriving Departing Change (Dep- Arr) Inbound Baggage 1 AIR TRANSAT TS 8 0.1% 25% 75% 50% 100% 2 SAUDIA ARABIAN SV % 40% 60% 20% 70% 3 UNITED UA % 61% 79% 18% 86% 4 JET2.COM LS % 69% 83% 14% 87% 5 MONARCH SCH ZB % 76% 85% 9% 98% 6 THOMAS COOK MT % 68% 76% 8% 88% 7 CATHAY PACIFIC CX % 88% 94% 6% 100% 7 HAINAN HU % 81% 88% 6% 100% 9 DELTA DL % 82% 88% 6% 94% 10 QATAR AIRWAYS QR % 90% 95% 5% 95% 11 ICELANDAIR FI % 81% 85% 4% 74% 12 EASYJET EZY 1, % 75% 79% 4% 90% 13 SAS SCANDINAVIAN SK % 82% 84% 3% 97% 14 AIR FRANCE AF % 87% 89% 2% 95% 15 P.I.A. PK % 48% 50% 2% 79% 16 LUFTHANSA LH % 82% 84% 2% 95% 17 THOMSON AIRWAYS TOM % 73% 75% 2% 91% 18 VIRGIN ATLANTIC AIRWAYS VS % 86% 88% 2% 96% 19 RYANAIR FR 1, % 79% 79% 1% 98% 20 GERMAN WINGS 4U % 88% 88% 0% 96% 20 IBERIA EXPRESS I % 88% 88% 0% 88% 20 FINNAIR AY % 87% 87% 0% 82% 20 TITAN AIRWAYS ZT % 80% 80% 0% 20% 20 AIR MALTA KM % 75% 75% 0% 100% 20 INTERNATIONAL D % 58% 58% 0% 97% 20 FREEBIRD FHY % 25% 25% 0% 100% 20 IRAQI AIRWAYS IA 8 0.1% 25% 25% 0% 75% 28 AMERICAN AA % 83% 83% (1%) 71% 29 FLYBE BE 2, % 85% 84% (2%) 93% 30 VUELING VY % 88% 85% (2%) 98% 31 EUROWINGS EW % 77% 73% (5%) 98% 32 SINGAPORE SQ % 95% 90% (5%) 100% 33 BRITISH AIRWAYS BA % 81% 76% (5%) 92% 34 AER LINGUS EI % 91% 85% (6%) 95% 35 CONDOR DE % 58% 50% (8%) 75% 36 TURKISH TK % 93% 82% (11%) 95% 37 AURIGNY AIR SERVICES GR % 84% 73% (11%) 98% 38 AUSTRIAN OS % 92% 81% (12%) 88% 39 AEGEAN A % 50% 38% (13%) 88% 40 K.L.M. KL % 81% 67% (14%) 97% 41 SHUTTLE DY % 75% 61% (14%) 100% 42 EMIRATES EK % 77% 60% (17%) 87% 43 SWISS INTERNATIONAL LX % 86% 69% (17%) 91% AIR LINES 44 BRUSSELS SN % 88% 70% (18%) 95% 45 AIR PORTUGAL TP % 86% 68% (18%) 86% 46 ETIHAD AIRWAYS EY % 89% 70% (19%) 89% 47 COBALT AIR CO % 100% 75% (25%) 100% 47 EASYJET SWITZERLAND EZS 8 0.1% 100% 75% (25%) 100% 49 SHAHEEN AIRWAYS NL % 60% 33% (27%) 0% Grand Total 12, % 80% 80% (0%) 93%

8 Monthly Delay Analysis by Airline Ground Servicing Operator Name Total Delay Incidents Air Traffic Airline Airport Misc Reactionary RYANAIR FLYBE EASYJET MONARCH Weather SCH THOMSON AIRWAYS BRITISH AIRWAYS JET2.COM K.L.M LUFTHANSA EMIRATES AER LINGUS EUROWINGS THOMAS COOK BRUSSELS SWISS INTERNATIONAL AIR LINES SAS SCANDINAVIAN ETIHAD AIRWAYS FINNAIR TURKISH INTERNATIONAL AIR FRANCE P.I.A AURIGNY AIR SERVICES SAUDIA ARABIAN AIR PORTUGAL GERMAN WINGS VIRGIN ATLANTIC AIRWAYS SHUTTLE VUELING QATAR AIRWAYS UNITED FREEBIRD SINGAPORE AUSTRIAN AEGEAN HAINAN SHAHEEN AIRWAYS CONDOR ICELANDAIR AMERICAN IRAQI AIRWAYS EASYJET SWITZERLAND IBERIA EXPRESS AIR TRANSAT DELTA AIR MALTA ALBA STAR EASTERN AIRWAYS MISTRAL AIR CORENDON DUTCH COBALT AIR TITAN AIRWAYS LUXAIR 2 2 CATHAY PACIFIC GERMANIA 2 1 1

9 SMALL PLANET UAB THOMAS COOK BELGIUM (HQ) 1 1 AVIATIQ 1 1 BMI REGIONAL 1 1 SMALL PLANET SP 1 1 CITY JET 1 1 NEA PRIVATE 1 1 ENTER AIR 1 1 MALETH AERO 1 1 GERMANIA FLUG AG SWISS 1 1 Grand Total

10 Percentage of - By Event Delay Category Code Description Air Traffic Control % of Total 9.2% Airline 19.9% Airport 24.9% Ground Servicing 6.3% Miscellaneous 7.0% Reactionary 23.3% Unknown 0.1% Unknown Delay Category Code 0.0% Weather 9.3% Percentage of - By Time Delay Category Code Description % of Total Air Traffic Control 7.0% Airline 25.6% Airport 9.3% Ground Servicing 3.9% Miscellaneous 5.2% Reactionary 34.2% Unknown 0.1% Unknown Delay Category Code 0.0% Weather 14.6%

11 Departing Taxi Times Manchester 1 Average Taxi Times 2 3 Operator Name AEGEAN 16 AER LINGUS 12 AIR EXPLORE 17 AIR FRANCE 12 AIR MALTA 12 AIR PORTUGAL 15 AIR TRANSAT 18 ALBA STAR 17 AMERICAN 17 AURIGNY AIR SERVICES 14 AUSTRIAN 15 AVIATIQ 20 BMI REGIONAL 12 BRITISH AIRWAYS 13 BRUSSELS 14 CARPATAIR 20 CATHAY PACIFIC 19 CITY JET 8 COBALT AIR 15 CONDOR 16 CORENDON DUTCH DELTA 21 EASTERN AIRWAYS 17 EASYJET 14 EASYJET SWITZERLAND 11 EMIRATES 19 ENTER AIR 13 ETIHAD AIRWAYS 16 EUROWINGS 13 FINNAIR 14 FLYBE 13 FREEBIRD 17 GERMAN WINGS 12 GERMANIA 17 GERMANIA FLUG AG SWISS 10 HAINAN 21 IBERIA EXPRESS 15 ICELANDAIR 16 IRAQI AIRWAYS 15 JET2.COM 16 JOTA AVIATION 20 K.L.M. 12 LUFTHANSA 14 LUXAIR 17 MALETH AERO 21 MISTRAL AIR 14 MONARCH SCH 17 NEA PRIVATE 16 INTERNATIONAL SHUTTLE 14 P.I.A. 21 QATAR AIRWAYS 20 RYANAIR 9 12 SAS SCANDINAVIAN SAUDIA ARABIAN 16 SHAHEEN AIRWAYS 17 SINGAPORE 22 SMALL PLANET SP 19 SMALL PLANET Arriving Taxi Times Manchester 1 Average Taxi Times 2 3 Operator Name AEGEAN 10 AER LINGUS 5 AIR EXPLORE 8 AIR FRANCE 5 AIR MALTA 9 AIR PORTUGAL 6 AIR TRANSAT 15 ALBA STAR 8 AMERICAN 7 AURIGNY AIR SERVICES 20 AUSTRIAN 7 AVIATIQ 11 BRITISH AIRWAYS 6 BRUSSELS 7 CARPATAIR 5 CATHAY PACIFIC 11 CELLO AVIATION 9 COBALT AIR 9 CONDOR 12 CORENDON DUTCH DELTA 11 EASTERN AIRWAYS 7 EASYJET 5 EASYJET SWITZERLAND 5 EMIRATES 8 ENTER AIR 7 ETIHAD AIRWAYS 10 EUROWINGS 8 FINNAIR 7 FLYBE 6 FREEBIRD 8 GERMAN WINGS 7 GERMANIA 10 GERMANIA FLUG AG SWISS 4 HAINAN 11 IBERIA EXPRESS 6 ICELANDAIR 9 IRAQI AIRWAYS 7 JET2.COM 7 K.L.M. 5 LUFTHANSA 6 LUXAIR 7 MALETH AERO 11 MISTRAL AIR 11 MONARCH SCH 8 INTERNATIONAL SHUTTLE 5 P.I.A. 12 QATAR AIRWAYS 10 RYANAIR 6 SAS SCANDINAVIAN SAUDIA ARABIAN 9 SHAHEEN AIRWAYS 12 SINGAPORE 12 SMALL PLANET SP 9 SMALL PLANET UAB SWISS INTERNATIONAL AIR LINES

12 UAB 24 SWISS INTERNATIONAL AIR LINES 15 THOMAS COOK 17 THOMAS COOK BELGIUM (HQ) 11 THOMSON AIRWAYS 18 TITAN AIRWAYS 19 TURKISH 17 UNITED 19 VIRGIN ATLANTIC AIRWAYS 21 VUELING 16 WOW Grand Total THOMAS COOK 10 THOMAS COOK BELGIUM (HQ) 14 THOMSON AIRWAYS 8 TITAN AIRWAYS 10 TURKISH 8 UNITED 10 VIRGIN ATLANTIC AIRWAYS 13 VUELING 7 WOW Grand Total 7 9 6

13 Summary of Baggage Performance Baggage Category Arriving Passengers Arriving Movements Average Time to First Bag Average TIme to Last Bag Volume Last Bag SLA Missed Last Bag % A 64, % B 528, % C 167, % D 56, % Grand Total 816, % Baggage Performance by Description Arriving Passengers Arriving Average Time to First Average TIme to Last Movements Bag Bag Volume Last Bag SLA Missed Last Bag % 1 369, % 2 170, % 3 277, % Grand Total 816, % Baggage SLA by Handling Agent Ramp Handling Agent Asig (Handling Agent) Arriving Passengers Arriving Average Time to First Average TIme to Last Movements Bag Bag Volume Last Bag SLA Missed Last Bag % 36, % Aviator 67, % Dnata Ops 45, % Flight Support % Menzies 253, % Servisair 2, % Swissport 366, % Jet2 44, % Grand Total 816, %

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