Number of complaints decided where a financial remedy awarded. Number of complaints received others
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- Samantha Harris
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1 Quarterly data for Q from the CAA Approved entities and the CAA s Passenger Advice and Complaints Team Airline / Airport name of Aegean Airlines PACT % Aer Lingus PACT % Aeroflot PACT % Aeromexico PACT % Air Arabia PACT Air Astana CDRL Air Baltic PACT Air Canada CDRL , % Air China CDRL , % Air Europa PACT % Air France CDRL , % Air India CDRL , % Air Mauritius CDRL Air Moldova Intl PACT % Air New Zealand PACT % Air Transat PACT % Alitalia PACT % American Airlines PACT % Asiana CDRL ASL Airlines PACT % Atlasjet International PACT % Aurigny Air Services PACT % Avianca Colombia PACT % BH Air PACT % Bristol CEDR
2 of Blue Air PACT % Blue Islands PACT % BMI Regional PACT % British Airways CEDR , % Bulgaria Air PACT % Cathay Pacific Airways PACT % China Southern PACT % Cityjet CDRL , % Cobalt Aero PACT % Delta CDRL East Midlands Intl CDRL Eastern Airways PACT % Easyjet CEDR , % Egypt Air CDRL El Al PACT % Emirates PACT % Enter Air PACT % Ethiopian Airlines PACT % Etihad Airways PACT % Eurowings Luftverkehrs PACT % Finnair PACT % Flybe CDRL , % Freebird Airlines PACT % Garuda Indonesia CDRL Garuda Indonesia PACT % Gulf Air PACT %
3 of Iberia PACT % Icelandair PACT % Iran Air PACT % Jet Airways PACT % Jet2 PACT % KLM CDRL , % Loganair PACT % London City CDRL London Gatwick CEDR London Heathrow CEDR London Stansted CEDR LOT Polish Airlines PACT % Lufthansa PACT % Malaysian Airlines System- MAS PACT % Manchester CEDR Med-View Airline PACT % Meridiana Air PACT Monarch Airlines PACT % Montenegro Airlines PACT % Norwegian CDRL Norwegian PACT % Oman Air PACT % Onur Air PACT % Pakistan Intl Airlines PACT % Pegasus Airlines PACT Philippine Airlines PACT %
4 of Qantas PACT % Qatar Airways PACT % Royal Air Maroc PACT % Royal Brunei Airlines PACT % Ryanair CDRL , % SAS PACT % Saudi Arabian Airlines PACT % Singapore Airlines PACT % SkyWork CDRL Small Planet CDRL ,100 1, % Small Planet PACT % Smartwings PACT % South African Airways CDRL % Stobart Air PACT % Swiss Airlines PACT TAP Portugal CDRL , % Tarom PACT % Thai Airways Intl PACT % Thomas Cook CEDR ,153 1,058 56% Titan Airways PACT % Transavia PACT % TUI CEDR ,208 1,040 78% Turkish Airlines CDRL , % Ukraine Intl Airlines PACT % United Airlines PACT % Vanair Europe As PACT %
5 of Vietnam Airlines PACT % Virgin Atlantic CDRL , % Vueling Airlines PACT % WestJet PACT % Wizz Air CDRL , % WOW Air PACT % Total CDRL , % Total CEDR ,134, % Total PACT % Supplementary data Complaints from start of s to end December 2017: 25,062 Complaints from start of s to end December 2017: 14,578 Complaints in progress at end December 2017: 7,950 Complaints as of end December 2017 having taken over 90 days from complete complaint file as at end December 2017: 42
Remedy awarded (complaints decided in qtr)
Quarterly complaints data for Q2 2018 from the CAA Approved ADR entities and the CAA s Passenger Advice and Team ADR entity No remedy per million pax Total Average award consumers Air Canada/Canada Rouge
I am writing in respect of your recent request of 10 January 2018, for the release of information held by the Civil Aviation Authority (CAA).
Communications Department External Information Services 7 February 2018 Reference: F0003557 Dear I am writing in respect of your recent request of 10 January 2018, for the release of information held by
I am writing in respect of your recent request of 11 January 2018, for the release of information held by the Civil Aviation Authority (CAA).
Communications Department External Information Services 8 February 2018 Reference: F0003558 Dear I am writing in respect of your recent request of 11 January 2018, for the release of information held by
I am writing in respect of your recent request of 5 February 2018, for the release of information held by the Civil Aviation Authority (CAA).
Communications Department External Information Services 5 March 2018 Reference: F0003589 Dear I am writing in respect of your recent request of 5 February 2018, for the release of information held by the
For SOP the CAA holds data for the time period 1 August 2016 to 31 December 2016.
Communications Department External Information Services 17 July 2017 Reference: F0003249 Dear I am writing in respect of your recent request of 19 June 2017, for the release of information held by the
Punctuality for june 2018 per airline
Punctuality for june 2018 per airline Departures scheduled *) Delayed more than 15 minutes. **) s having less than 10 operations. Planned Cancelled Delayed *) Punctuality Avg. delay (min) Adria Airways
Punctuality for july 2018 per airline
Punctuality for july 2018 per airline Departures scheduled *) Delayed more than 15 minutes. **) having less than 10 operations. Planned Cancelled Delayed *) Punctuality Avg. delay (min) Adria Airways 31
Punctuality for may 2018 per airline
for may 2018 per airline Departures scheduled **) having less than 10 operations. Adria Airways 33 28 5 85% 9 73% 49 Aegean S.A. Aeroflot Russian 23 23 0 100% 5 78% 25 66 63 3 95% 10 85% 53 Air Baltic
Punctuality for september 2018 per airline
for september 2018 per airline Departures scheduled Adria Airways 31 29 2 94% 12 61% 57 Aegean s S.A. Aeroflot Russian s 24 24 0 100% 6 75% 28 60 60 0 100% 2 97% 24 Air Baltic 90 90 0 100% 6 93% 25 Air
Punctuality for april 2018 per airline
for april 2018 per airline Departures scheduled **) having less than 10 operations. Adria Airways 29 29 0 100% 10 66% 47 Aegean S.A. Aeroflot Russian 16 16 0 100% 0 100% 0 60 60 0 100% 2 97% 24 Air Baltic
Punctuality for november 2018 per airline
for november 2018 per airline Departures scheduled Aegean s S.A. Aeroflot Russian s 21 21 0 100% 4 81% 31 60 60 0 100% 5 92% 24 Air Baltic 86 86 0 100% 3 97% 58 Air Canada 14 14 0 100% 8 43% 49 Air China
Punctuality for february 2018 per airline
for february 2018 per airline Departures scheduled **) having less than 10 operations. Adria Airways 20 19 1 95% 0 100% 0 Aegean S.A. Aeroflot Russian 12 12 0 100% 4 67% 21 57 56 1 98% 8 86% 49 Air Baltic
Lyon St Exupéry Airport LYS/LFLL
Lyon St Exupéry Airport LYS/LFLL Winter 2018 - Start Of Season Report Report data extraction date: 30 October 2018 Table of contents Evolution of allocated slots at the Start Of Season (SOS)... 2 Slots
Punctuality for july 2015 per airline
for july 2015 per airline Departures scheduled **) having less than 10 operations. Acd/Ad Hoc 10 0 10 0% 0 100% 0 Adria Airways 18 18 0 100% 5 72% 25 Aegean S.A. 27 27 0 100% 12 56% 30 Aer Lingus 34 31
Heathrow Airport (LHR)
Heathrow Airport (LHR) Summer 2018 (S18) Start of Season Report Report Date: Wed 21Mar2018 Headlines S18 Start vs. S17 Start vs. S17 End Total Air Transport Movements (Passenger & Freight) 294775 0.2%
The contents of this report may not be reproduced without the written consent of COHOR.
Nice Côte d Azur Airport NCE/LFMN Summer 2018 - Start Of Season Report Report data extraction date: 27 March 2018 Table of contents Evolution of allocated slots at the Start Of Season (SOS)... 2 Total
The contents of this report may not be reproduced without the written consent of COHOR.
Nice Côte d Azur Airport NCE/LFMN Winter 2018 - Start Of Season Report Report data extraction date: 31 October 2018 Table of contents Evolution of allocated slots at the Start Of Season (SOS)... 2 Total
Punctuality for june 2015 per airline
for june 2015 per airline Departures scheduled Adria Airways 16 16 0 100% 6 63% 28 Aegean s S.A. 23 23 0 100% 3 87% 24 Aer Lingus 30 30 0 100% 13 57% 45 Aeroflot Russian s 60 60 0 100% 10 83% 43 Air Baltic
Punctuality for october 2017 per airline
for october 2017 per airline Departures scheduled **) having less than 10 operations. Adria Airways 22 22 0 100% 5 77% 33 Aegean S.A. Aeroflot Russian 29 29 0 100% 7 76% 26 62 62 0 100% 9 85% 24 Air Baltic
Departure Punctuality - Dec-17. Departure Punctuality - Last 12 Months
Departure - Dec-17 Last Month Last Year % Change Target Var to Target First Wave 74.0% 84.1% -10.1% 85.0% -11.0% Not First Wave 55.4% 72.0% -16.6% 85.0% -29.6% Grand Total 59.4% 74.9% -15.5% 85.0% -25.6%
Punctuality for february 2017 per airline
for february 2017 per airline Departures scheduled **) having less than 10 operations. Aegean S.A. Aeroflot Russian 12 12 0 100% 1 92% 32 59 56 3 95% 8 86% 105 Air Baltic 84 83 1 99% 6 93% 76 Air Berlin
Departure Punctuality - Sep-17. Departure Punctuality - Last 12 Months
Departure Punctuality - Sep-17 Last Month Last Year % Change Target Var to Target First Wave 73.0% 82.7% -9.7% 85.0% -12.0% Not First Wave 60.9% 73.4% -12.5% 85.0% -24.1% Grand Total 63.5% 75.5% -12.1%
EVOLUTION OF ALLOCATED SLOTS AT THE START OF SEASON (SOS)... 2 TOTAL SLOTS BY OPERATOR TOP SLOTS DISTRIBUTION PER ALLIANCE...
Paris - Charles de Gaulle Airport CDG/LFPG Winter 2017 - Start Of Season Report Report data extraction date: 30 October 2017 Table of contents EVOLUTION OF ALLOCATED SLOTS AT THE START OF SEASON (SOS)...
Punctuality for september 2013 per airline
for september 2013 per airline Departures scheduled Adria Airways 17 17 0 100% 3 82% 20 Aer Lingus 26 26 0 100% 4 85% 22 Aeroflot Russian s 60 60 0 100% 9 85% 29 Air Baltic 85 84 1 99% 9 89% 32 Air Berlin
Punctuality for june 2014 per airline
for june 2014 per airline Departures scheduled **) having less than 10 operations. Adria Airways 17 17 0 100% 4 76% 32 Aegean S.A. 12 12 0 100% 9 25% 39 Aer Lingus 30 30 0 100% 10 67% 34 Aeroflot Russian
EVOLUTION OF ALLOCATED SLOTS AT THE START OF SEASON (SOS)... 2 TOTAL SLOTS BY OPERATOR TOP SLOTS DISTRIBUTION PER ALLIANCE...
Paris - Charles de Gaulle Airport CDG/LFPG Summer 2018 - Start Of Season Report Report data extraction date: 26 March 2018 Table of contents EVOLUTION OF ALLOCATED SLOTS AT THE START OF SEASON (SOS)...
Punctuality for august 2017 per airline
for august 2017 per airline Departures scheduled **) having less than 10 operations. Acd/Ad Hoc 12 0 12 0% 0 100% 0 Adria Airways 21 21 0 100% 4 81% 26 Aegean S.A. Aeroflot Russian 19 19 0 100% 9 53% 22
Operational Performance Reporting Manchester Airport January 2018
Operational Performance Reporting Manchester Airport January 2018 Departure - Jan-18 Last Month Last Year % Change Target Var to Target First Wave 89.7% 85.2% 4.5% 85.0% 4.7% Not First Wave 77.7% 76.3%
Punktlighed for september 2018 pr. flyselskab
Afgange rute Punktlighed for september 2018 pr. flyselskab *) Forsinket mere end 15 minutter. **) Flyselskaber med mindre end 10 operationer. Flyselskab Planlagt Aflyst Forsinket *) Punktlighed Gns. fors.
Prediction of Skytrax airline rankings, short formula (2e)
Site: Wiki of Science at http://wikiofscience.wikidot.com Source page: 20120725 - Prediction of Skytrax airline rankings, short formula (2e) - 2010 at http://wikiofscience.wikidot.com/print:20120725-skytrax-al-short-perezgonzalez2010
Operational Performance Reporting Manchester Airport August 2018
Operational Performance Reporting Manchester Airport August 2018 Departure Punctuality - Aug-18 Last Month Last Year % Change Target Var to Target First Wave 83.4% 80.2% 3.2% 85.0% -1.6% Not First Wave
Punctuality for july 2012 per airline
for july 2012 per airline Departures scheduled **) having less than 10 operations. Adria Airways 32 31 1 97% 3 91% 46 Aeroflot Russian Aerosvit 62 61 1 98% 8 87% 25 31 30 1 97% 13 58% 78 Air Baltic 93
Punctuality for may 2014 per airline
for may 2014 per airline Departures scheduled **) having less than 10 operations. Adria Airways 18 18 0 100% 3 83% 118 Aer Lingus 30 30 0 100% 7 77% 36 Aeroflot Russian 62 62 0 100% 4 94% 58 Air Baltic
Operational Performance Reporting Manchester Airport March 2018
Operational Performance Reporting Manchester Airport March 2018 Departure Punctuality - Mar-18 Last Month Last Year % Change Target Var to Target First Wave 79.8% 88.1% -8.3% 85.0% -5.2% Not First Wave
Punctuality for march 2014 per airline
for march 2014 per airline Departures scheduled **) having less than 10 operations. Aer Lingus 30 30 0 100% 2 93% 68 Aeroflot Russian 63 62 1 98% 1 98% 19 Air Baltic 73 72 1 99% 1 99% 19 Air Berlin 167
Departure Punctuality - Jun-17. Departure Punctuality - Last 12 Months
Departure - Jun-17 Last Month Last Year % Change Target Var to Target First Wave 79.3% 79.8% -0.5% 85.0% -5.7% Not First Wave 68.3% 66.8% 1.5% 85.0% -16.7% Grand Total 70.7% 69.8% 0.8% 85.0% -14.3% Departure
Departure Punctuality - Aug-17. Departure Punctuality - Last 12 Months
Departure - Aug-17 Last Month Last Year % Change Target Var to Target First Wave 80.2% 83.9% -3.8% 85.0% -4.8% Not First Wave 65.0% 71.0% -6.0% 85.0% -20.0% Grand Total 68.3% 73.9% -5.7% 85.0% -16.7% Departure
Departure Punctuality - May-17. Departure Punctuality - Last 12 Months
MAG Airport Name Manchester Scheduled Date Between 2017-05-01 00:00:00 and 2017-05-31 00:00:00 Operator IATA Code (Report Defaults) Departure - May-17 Last Month Last Year % Change Target Var to Target
Punktlighed for august 2017 pr. flyselskab
for august 2017 pr. flyselskab Afgange rute **) er med mindre end 10 operationer. Acd/Ad Hoc 12 0 12 0% 0 100% 0 Adria 21 21 0 100% 4 81% 26 Aegean S.A. Aeroflot Russian 19 19 0 100% 9 53% 22 62 62 0 100%
Punctuality for october 2012 per airline
for october 2012 per airline Departures scheduled **) having less than 10 operations. Adria Airways 12 12 0 100% 3 75% 45 Aeroflot Russian Aerosvit 62 61 1 98% 8 87% 33 23 23 0 100% 5 78% 26 Air Baltic
Start of Season Report Nice Côte d Azur Airport Summer Nice Côte d Azur Airport NCE/LFMN. Summer Start Of Season Report
Nice Côte d Azur Airport NCE/LFMN Summer 2017 - Start Of Season Report Report data extraction date: 29 March 2017 Table of contents Evolution of allocated slots at the Start Of Season (SOS)... 2 Total
Gatwick Airport (LGW)
Gatwick Airport (LGW) Winter 16/17 (W16) Start of Season Report Report Date: Mon 24Oct16 Headlines W16 Start vs. W Start vs. W End Total Air Transport Movements (Passenger & Freight) 99,93 4.4% 9.9% Total
Departure Punctuality - Oct-17. Departure Punctuality - Last 12 Months
MAG Airport Name Manchester Scheduled Date Between TIMESTAMP '2017-10-01 00:00:00' and TIMESTAMP '2017-10-31 00:00:00' Departure - Oct-17 Last Month Last Year % Change Target Var to Target First Wave 88.1%
Departure Punctuality - Apr-17. Departure Punctuality - Last 12 Months
Departure - Apr-17 Last Month Last Year % Change Target Var to Target First Wave 87.6% 91.3% -3.8% 85.0% 2.6% Not First Wave 77.5% 81.5% -4.0% 85.0% -7.5% Grand Total 79.7% 83.6% -3.9% 85.0% -5.3% Departure
Departure Punctuality - Feb-17. Departure Punctuality - Last 12 Months
Operational Performance Reporting Manchester Airport February 2017 Departure - Feb-17 Last Month Last Year % Change Target Var to Target First Wave 85.2% 84.3% 0.8% 85.0% 0.2% Not First Wave 77.8% 80.5%
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50,946 53,422 40,332 37,789 182,489 0.60 American Airlines Inc 181,392 51,073 53,402 39,639 37,278 21,657 24,554 6,780 3,758 56,749 6.75 Envoy Air Inc 53,160 19,786 22,807 6,837 3,730 11,093 13,991 3,698
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