USE AND ISSUANCE OF AIR CANADA E-TICKETS

Transcription

1 USE AND ISSUANCE OF AIR CANADA E-TICKETS 1. E-TICKETS Effective August 1st, 2014, Air Canada has extended 100% ET functionality for passenger tickets issue in ARC. Tickets can no longer be issued on neutral paper ticket stock using Air Canada airline accounting code (AC 014). The IATA 100% ET mandate is a worldwide initiative to be followed by all countries. Since 2008, all IATA accredited travel agents using BSP were required to issue electronic tickets.. If a neutral paper ticket is erroneously issued, it will not be accepted for normal travel. You must record the paper ticket as VOID and issue an ET. If a carrier chooses to settle directly with an agency, the agency will be able to issue paper tickets using that particular carrier s plate and their ticket stock. Air Canada will not provide agencies with its own ticket stock. 2. CARRIER IDENTIFICATION PLATES (CIPS) Air Canada has requested the return of 014 CIPs from all agencies. 3. GDS PROVIDERS AND PAPER TICKETS Amadeus, Sabre, Worldspan, Galileo and Apollo have inhibited paper ticketing for all BSP and ARC countries. All tickets must be issued electronically. Abacus, Axess, Infini, Topas and Travelsky have also inhibited paper for international points of sale. If the GDS ET link is down for an extended period of time, you can either: Wait until the link is restored, or Book a new reservation at aircanada.com/agents 4. AIR CANADA ET ELIGIBLE DESTINATIONS All Air Canada destinations, online and codeshare, are ET eligible. 5. INTERLINE E-TICKET (IET) AGREEMENTS ON AIR CANADA Air Canada has interline agreements with more than 100 carriers. For a complete list of interline partners, refer to CIC*26/8/XX (XX is the airline code). Refer to the grid at the end of this document for the list of carriers where IET is possible (subject to change). If the itinerary is not covered by an interline agreement, two separate tickets must be issued.

2 6. INFANT TICKETING ON INTERLINE JOURNEYS Although Air Canada has enabled the IET infant functionality for infants with interline partners, it does not mean that each individual carrier has developed the same functionality. When this functionality is developed, carriers may then become eligible infant IET partners. Agencies can process Infant ticketing on eligible IET partners that have not developed infant functionality as follows: 10 or more days prior to departure: via your GDS queue, request an infant fare and provide the mailing address for the paper ticket to be mailed out. Air Canada Rates will calculate the fare, confirm the fare to the agency and will contact the agency to request payment for ticket issuance. Within 10 days of departure: via your GDS queue, request an infant fare. Because the travel date is within 10 days of departure, the customer will need to pick up the infant paper ticket at the airport. Air Canada Rates will calculate the fare; confirm the fare to the agency. For a complete list of infant IET partners, refer to CIC*26/8/XX (XX is the airline code). Refer to the grid at the end of this document for the complete list of IET carriers including where infant IET is possible (subject to change). 7. ADDITIONAL COLLECTIONS The original ticket has to be exchanged for a new ticket, showing the ADCOL amount. If any change fees apply, reissue the ticket and collect the change fee amount in your exchange mask or format. 8. PREVIOUSLY ISSUED PAPER TICKETS Although paper ticket stock has been removed, Air Canada has a contractual obligation to accept customers who have been issued paper tickets. This applies to both 014 and OAL issued paper tickets. Please note that ARC (POS USA) 014 paper tickets issued prior to August 1, 2014, will continue to be accepted at airports for their validity period only. Passengers holding an MPD/MCO issued by Air Canada Airports or Customer Relations can have it exchanged for an ET issued by a travel agent. Any additional collection requires credit card or cash form of payment. Mark paper MPD/MCO coupon as exchanged with notation of new ET number and retain on file. 9. EXCHANGE OF PAPER TICKETS Paper tickets requiring an exchange within validity period must be exchanged for ETs. If a paper ticket is for a non-et eligible itinerary, update the booking in your GDS and queue it to Air Canada Rates for a revised fare quote prior to sending the passenger to the Air Canada ticket counter for reissue. 10. REFUNDS Agencies can refund tickets within validity period using the GDS automated refund functionality and retain the refunded passenger coupons at their office.

3 11. ISSUANCE OF OPEN SEGMENTS An agency may issue IET open segments, if eligible; however, Air Canada will not issue tickets on an agency s behalf for interline itineraries where open segments are not permitted. It is recommended that agencies book a segment in order for an ET to be issued. 12. SPLIT PAYMENTS (EXAMPLE: CREDIT CARD AND CASH) AND ET Air Canada does not allow split form of payment (FOP) using the Air Canada vendor number. Agencies may process the credit card through their agency vendor account and report the ticket to Air Canada as a cash sale in compliance with IATA Resolution GROUPS AND IET Group Bookings for travel on Air Canada (pure AC marketed and operated flights). Use the Group Claim functionality. Ticket in your GDS To ensure the e-ticket data transfers to the Air Canada PNR, please confirm with your GDS the number of tickets that can be issued at one time. Some GDSs may have a limit due to message size issues. Group Bookings that include Interline Create passive segments and issue tickets in your GDS. Contact Air Canada Group Desk and provide the ticket numbers. Air Canada will contact the other airline to ensure the PNR has the correct names and e-ticket numbers. You must cancel any passive segments if the live space is cancelled. (For example, if Smith is no longer travelling, then the passive itinerary for him/her must be cancelled). 14. ROUND THE WORLD FARES (RTW) Star Alliance RTW fares are ET eligible and limited to a maximum of 16 segments; re-issues must have the same number of segments or less. Airlines with Interline Ticket Agreements (IET) on Air Canada and Infant IETs Subject to change as more interline partners are implemented. For an up-to-date list, refer to CIC*26/8/XX ( XX = airline code) Airline Code Infant ET Airline Code Infant ET Adria Airways JP Yes Gulf Air GF Yes Aegean Airlines A3 Yes Hawaiian Airlines HA Yes Aer Lingus EI Yes Hong Kong Air HX Yes Aeroflot SU Yes Iberia IB Yes Aerogal 2K Yes Icelandair FI Yes AEROMÉXICO AM Yes JALways JO Yes Air Algerie AH Yes Japan Airlines JL Yes Air Baltic BT Yes Jeju Air 7C Yes

4 Air Caledonia SB Yes Jet Airways 9W Yes Air China Limited CA No Jetstar Asia 3K Yes Air Creebec YN Yes Jetstar Japan GK Yes Air Dolomiti EN Yes Juneyao Airlines HO Yes Air France AF Yes Kenya Airways KQ Yes Air India AI Yes KLM KL Yes Air Malta KM Yes Korean Air KE Yes Air Mauritius MK Yes Kuwait Airways KU Yes Air New Zealand NZ Yes LACSA LR Yes Air Pacific FJ Yes Lan Argentina 4M Yes Air Serbia JU Yes Lan Chile LA Yes Air Tahiti Nui TN Yes Lan Ecuador XL Yes Air Ukraine PS Yes Lan Peru LP Yes LATAM Airlines Yes Alaska Airlines AS Yes Columbia 4C Alitalia AZ Yes LIAT LI Yes All Nippon Airways NH Yes LOT Polish Airlines LO Yes American Airlines AA Yes Lufthansa LH Yes Asiana Airlines OZ Yes Luxair LG Yes Austrian Airlines OS Yes Malaysia Airlines MH Yes Avianca AV Yes MEA Middle East Airline ME Yes Avianca Brazil O6 Yes Oman Air WY No Azul Linhas AD Yes Pakistan Airlines PK Yes Bearskin JV Yes Philippine PR Yes Biman BG Yes Qantas QF Yes Blue1 KF Yes Qatar Airways QR Yes BMI Regional BM Yes Royal Air Maroc AT Yes British Airways BA Yes Royal Jordanian RJ Yes Brussels Airlines SN Yes South African Airways SA Yes Canadian North 5T Yes Scandinavian Airlines SK Yes Caribbean Airways BW Yes Saudi Arabian Airlines SV Yes Cathay Pacific CX Yes Shenzhen Airlines ZH Yes Cayman Airways KX Yes Silver Air 3M Yes Central Mountain Air 9M Yes Singapore Airlines SQ Yes China Airlines CI Yes SriLankan UL Yes China Eastern MU Yes STA travel O0 Yes SWISS International Air Lines LX Yes China Southern Airlines CZ No Croatia Airlines OU Yes TACA TA Yes Copa CM Yes TACA Peru T0 Yes Czech Airlines OK Yes TAM Linhas Aereas JJ Yes Delta Air Lines DL Yes TAM Transportes PZ Yes Dragonair KA Yes TAP Portugal TP Yes Egyptair MS Yes Thai Airways TG Yes Emirates EK Yes Turkish Airlines TK Yes Ethiopian Airlines ET Yes Tunisair TU Yes

5 Etihad Airways EY Yes United Airlines UA Yes EVA Air BR Yes US Airways, Inc. US Yes First Air 7F Yes Vietnam Airlines VN Yes Flybe BE Yes Virgin Australia VA Yes Garuda Indonesia GA Yes Virgin Atlantic VS Yes Germanwings 4U Yes Wideroe WF Yes GOL (VRG linhas Aereas S.A.) G3 Yes Yemenia IY Yes Jetstar JQ Yes