Departure Punctuality - Apr-17. Departure Punctuality - Last 12 Months

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1 Departure - Apr-17 Last Month Last Year % Change Target Var to Target First Wave 87.6% 91.3% -3.8% 85.0% 2.6% Not First Wave 77.5% 81.5% -4.0% 85.0% -7.5% Grand Total 79.7% 83.6% -3.9% 85.0% -5.3% Departure - Last 12 Months This Year Prev Year % Change Target Var to Target First Wave 84.3% 85.0% (0.6%) 82.0% 2.3% Not First Wave 74.8% 77.4% (2.6%) 82.0% -7.2% Grand Total 77.0% 79.1% (2.1%) 82.0% -5.0%

2 ATMs and Passenger Volumes MTD YTD Last Year Change Last Year Change Last Year Change Last Year Change Flight Passengers Passengers % Movements Movements % Passengers Passengers % Movements Movements % 1 515, % % 515, % % Departing 504, % % 504, % % 1 Total 1,019, % % 1,019, % % 2 234, % % 234, % % Departing 226, % % 226, % % 2 Total 461, % % 461, % % 3 382, % % 382, % % Departing 380, % % 380, % % 3 Total 763, % % 763, % % Grand Total 2,244, % % 2,244, % %

3 Monthly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of ATMs # % Flights with no Delay FLYBE BE % % RYANAIR FR % % EASYJET EZY % % JET2.COM LS % % THOMSON AIRWAYS TOM % % MONARCH SCH ZB % % THOMAS COOK MT % % BRITISH AIRWAYS BA % 68 87% AER LINGUS EI % 34 92% LUFTHANSA LH % 74 82% Grand Total % % Yearly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of Total ATMs # % Flights with no Delay FLYBE BE % % RYANAIR FR % % EASYJET EZY % % JET2.COM LS % % THOMSON AIRWAYS TOM % % MONARCH SCH ZB % % THOMAS COOK MT % % BRITISH AIRWAYS BA % % AER LINGUS EI % % LUFTHANSA LH % % Grand Total % %

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5 Departure by T1 T2 Puntuality T3 Puntuality 78.68% 81.46% 80.12% First Wave Departure Operator Name Operator IATA Code # Movements % of Movements % RYANAIR FR % 93.85% K.L.M. KL % 90.00% JET2.COM LS % 89.72% EASYJET EZY % 89.07% MONARCH SCH ZB % 88.30% THOMSON AIRWAYS TOM % 87.32% LUFTHANSA LH % 87.04% THOMAS COOK MT % 84.88% FLYBE BE % 81.47% BRITISH AIRWAYS BA % 80.00% Grand Total % 87.95%

6 Monthly Airline Performance by Departure Departing Ranking Change (Dep- Arr) Operator Name Operator IATA Code Movements Movements Departing Inbound gage 1 ICELANDAIR FI % 77% 100% 23% 81% 1 CATHAY PACIFIC CX % 65% 100% 35% 100% 1 HAINAN HU % 12% 100% 88% 88% 4 QATAR AIRWAYS QR % 68% 94% 26% 94% 5 AUSTRIAN OS % 55% 94% 39% 88% 6 SAS SCANDINAVIAN SK % 91% 94% 3% 100% 7 FINNAIR AY % 88% 93% 5% 88% 8 DELTA DL % 77% 92% 15% 95% 9 AER LINGUS EI % 95% 89% (6%) 87% 10 AURIGNY AIR SERVICES GR % 89% 89% 0% 98% 11 VIRGIN ATLANTIC AIRWAYS VS % 83% 88% 5% 90% 12 JET2.COM LS % 87% 88% 1% 94% 13 GERMAN WINGS 4U % 93% 88% (5%) 100% 14 BRITISH AIRWAYS BA % 87% 87% 1% 93% 15 MONARCH SCH ZB % 71% 85% 14% 96% 16 AIR FRANCE AF % 83% 84% 1% 97% 17 LUFTHANSA LH % 79% 84% 5% 92% 18 ETIHAD AIRWAYS EY % 70% 83% 13% 82% 19 UNITED UA % 79% 83% 3% 86% 20 THOMAS COOK MT % 69% 82% 13% 92% 21 VUELING VY % 86% 82% (4%) 84% 22 FLYBE BE 3, % 83% 81% (2%) 93% 23 AMERICAN AA % 76% 81% 4% 78% 24 IRAQI AIRWAYS IA % 80% 80% 0% 40% 25 THOMSON AIRWAYS TOM % 68% 79% 11% 88% 26 SINGAPORE SQ % 72% 79% 7% 95% 27 K.L.M. KL % 82% 78% (4%) 98% 28 IBERIA EXPRESS I % 85% 77% (8%) 85% 29 RYANAIR FR 2, % 79% 77% (2%) 96% 30 EASYJET EZY 1, % 72% 77% 4% 90% 31 EUROWINGS EW % 68% 70% 2% 100% 32 ROYAL AIR MAROC AT % 69% 69% 0% 92% 33 EMIRATES EK % 62% 69% 7% 88% 34 COBALT AIR CO % 75% 67% (8%) 92% 35 AIR MALTA KM % 63% 63% 0% 88% 36 AIR TRANSAT TS % 60% 60% 0% 80% 37 BRUSSELS SN % 72% 53% (19%) 81% 38 P.I.A. PK % 47% 51% 4% 36% 39 SHUTTLE DY % 75% 50% (25%) 100% 40 SWISS INTERNATIONAL LX % 73% 47% (25%) 91% AIR LINES 41 SAUDIA ARABIAN SV % 9% 41% 32% 32% 42 TURKISH TK % 50% 40% (10%) 72% 43 AEGEAN A % 75% 38% (38%) 100% 44 INTERNATIONAL D % 46% 37% (9%) 97% 45 AIR PORTUGAL TP % 70% 27% (43%) 60% 46 FREEBIRD FHY % 0% 0% 0% 100% Grand Total 15, % 78% 80% 2% 92%

7 Monthly Airline Performance by Change (difference between Arrival OTP and Departure OTP) Change Ranking Operator Name Operator IATA Code Movements Movements Departing Change (Dep- Arr) Inbound gage 1 HAINAN HU % 12% 100% 88% 88% 2 AUSTRIAN OS % 55% 94% 39% 88% 3 CATHAY PACIFIC CX % 65% 100% 35% 100% 4 SAUDIA ARABIAN SV % 9% 41% 32% 32% 5 QATAR AIRWAYS QR % 68% 94% 26% 94% 6 ICELANDAIR FI % 77% 100% 23% 81% 7 DELTA DL % 77% 92% 15% 95% 8 MONARCH SCH ZB % 71% 85% 14% 96% 9 ETIHAD AIRWAYS EY % 70% 83% 13% 82% 10 THOMAS COOK MT % 69% 82% 13% 92% 11 THOMSON AIRWAYS TOM % 68% 79% 11% 88% 12 SINGAPORE SQ % 72% 79% 7% 95% 13 EMIRATES EK % 62% 69% 7% 88% 14 FINNAIR AY % 88% 93% 5% 88% 15 VIRGIN ATLANTIC AIRWAYS VS % 83% 88% 5% 90% 16 LUFTHANSA LH % 79% 84% 5% 92% 17 AMERICAN AA % 76% 81% 4% 78% 18 EASYJET EZY 1, % 72% 77% 4% 90% 19 P.I.A. PK % 47% 51% 4% 36% 20 UNITED UA % 79% 83% 3% 86% 21 SAS SCANDINAVIAN SK % 91% 94% 3% 100% 22 EUROWINGS EW % 68% 70% 2% 100% 23 AIR FRANCE AF % 83% 84% 1% 97% 24 JET2.COM LS % 87% 88% 1% 94% 25 BRITISH AIRWAYS BA % 87% 87% 1% 93% 26 AURIGNY AIR SERVICES GR % 89% 89% 0% 98% 26 IRAQI AIRWAYS IA % 80% 80% 0% 40% 26 ROYAL AIR MAROC AT % 69% 69% 0% 92% 26 AIR MALTA KM % 63% 63% 0% 88% 26 AIR TRANSAT TS % 60% 60% 0% 80% 26 FREEBIRD FHY % 0% 0% 0% 100% 32 FLYBE BE 3, % 83% 81% (2%) 93% 33 RYANAIR FR 2, % 79% 77% (2%) 96% 34 VUELING VY % 86% 82% (4%) 84% 34 K.L.M. KL % 82% 78% (4%) 98% 36 GERMAN WINGS 4U % 93% 88% (5%) 100% 37 AER LINGUS EI % 95% 89% (6%) 87% 38 IBERIA EXPRESS I % 85% 77% (8%) 85% 39 COBALT AIR CO % 75% 67% (8%) 92% 40 INTERNATIONAL D % 46% 37% (9%) 97% 41 TURKISH TK % 50% 40% (10%) 72% 42 BRUSSELS SN % 72% 53% (19%) 81% 43 SHUTTLE DY % 75% 50% (25%) 100% 44 SWISS INTERNATIONAL LX % 73% 47% (25%) 91% AIR LINES 45 AEGEAN A % 75% 38% (38%) 100% 46 AIR PORTUGAL TP % 70% 27% (43%) 60% Grand Total 15, % 78% 80% 2% 92%

8 Monthly Delay Analysis by Airline Ground Servicing Operator Name Total Delay Incidents Air Traffic Airline Airport Misc Reactionary RYANAIR EASYJET FLYBE THOMSON AIRWAYS MONARCH Weather SCH JET2.COM LUFTHANSA THOMAS COOK K.L.M BRUSSELS TURKISH EMIRATES EUROWINGS BRITISH AIRWAYS SWISS INTERNATIONAL AIR LINES AER LINGUS AIR PORTUGAL VIRGIN ATLANTIC AIRWAYS P.I.A INTERNATIONAL FINNAIR SAS SCANDINAVIAN ETIHAD AIRWAYS SINGAPORE AIR FRANCE AMERICAN GERMAN WINGS QATAR AIRWAYS SHUTTLE SAUDIA ARABIAN AUSTRIAN AURIGNY AIR SERVICES VUELING AEGEAN UNITED COBALT AIR FREEBIRD AIR MALTA ROYAL AIR MAROC DELTA AIR TRANSAT IBERIA EXPRESS HAINAN EASTERN AIRWAYS 2 2 LUXAIR ICELANDAIR 1 1 SKY TAXI 1 1 CITY JET 1 1 CATHAY PACIFIC 1 1 ARKEFLY 1 1 JOTA AVIATION 1 1 Grand Total

9 Percentage of - By Event Delay Category Code Description Air Traffic Control % of Total 11.3% Airline 20.5% Airport 29.9% Ground Servicing 7.4% Miscellaneous 6.1% Reactionary 23.1% Unknown 0.1% Unknown Delay Category Code 0.0% Weather 1.6% Percentage of - By Time Delay Category Code Description % of Total Air Traffic Control 9.4% Airline 27.5% Airport 15.2% Ground Servicing 6.0% Miscellaneous 6.1% Reactionary 33.5% Unknown 0.0% Unknown Delay Category Code 0.0% Weather 2.3%

10 Departing Taxi Times Manchester 1 Average Taxi Times 2 3 Operator Name AEGEAN 18 AER LINGUS 13 AIR FRANCE 11 AIR MALTA 16 AIR PORTUGAL 13 AIR TRANSAT -24 AMERICAN 19 ARKEFLY 26 AURIGNY AIR SERVICES 13 AUSTRIAN 14 BINAIR 18 BRITISH AIRWAYS 13 BRUSSELS 14 CATHAY PACIFIC 22 CITY JET 15 7 COBALT AIR 15 CORENDON DUTCH DELTA 20 EASTERN AIRWAYS 2 EASYJET 13 EMIRATES 18 ETIHAD AIRWAYS 16 EUROWINGS 14 FINNAIR 13 FLYBE 13 FREEBIRD 16 GERMAN WINGS 14 HAINAN 21 IBERIA EXPRESS 12 ICELANDAIR 14 IRAQI AIRWAYS 15 JET2.COM 15 JOTA AVIATION 12 K.L.M. 11 LUFTHANSA 14 LUXAIR 21 MALETH AERO 16 MONARCH SCH 17 INTERNATIONAL SHUTTLE 15 P.I.A. 18 QATAR AIRWAYS 18 ROYAL AIR MAROC 17 RYANAIR 12 SAS SCANDINAVIAN SAUDIA ARABIAN 22 SINGAPORE 22 SKY TAXI 7 SUN AIR OF SCANDINAVIA SWISS INTERNATIONAL AIR LINES THOMAS COOK 18 THOMSON AIRWAYS 17 TITAN AIRWAYS 19 TURKISH 16 UNITED 16 VIRGIN ATLANTIC AIRWAYS 20 VUELING 15 Grand Total Taxi Times Manchester 1 Average Taxi Times 2 3 Operator Name AEGEAN 9 AER LINGUS 6 AIR FRANCE 5 AIR MALTA 10 AIR PORTUGAL 6 AIR TRANSAT 11 AMERICAN 9 AURIGNY AIR SERVICES 6 AUSTRIAN 8 BINAIR 6 BRITISH AIRWAYS 6 BRUSSELS 6 CATHAY PACIFIC 10 CITY JET 8 COBALT AIR 8 CORENDON DUTCH DELTA 11 EASTERN AIRWAYS 6 EASYJET 5 EMIRATES 7 ETIHAD AIRWAYS 9 EUROWINGS 7 FINNAIR 6 FLYBE 6 FREEBIRD 10 GAINJET 9 GERMAN WINGS 7 HAINAN 10 IBERIA EXPRESS 7 ICELANDAIR 8 IRAQI AIRWAYS 8 JET2.COM 7 JOTA AVIATION 4 K.L.M. 5 LUFTHANSA 6 LUXAIR 5 MALETH AERO 8 MONARCH SCH 8 INTERNATIONAL SHUTTLE 5 P.I.A. 11 QATAR AIRWAYS 11 ROYAL AIR MAROC 9 RYANAIR 6 SAS SCANDINAVIAN SAUDIA ARABIAN 13 SINGAPORE 10 SKY TAXI 5 SWISS INTERNATIONAL AIR LINES THOMAS COOK 10 THOMSON AIRWAYS 55 9 TITAN AIRWAYS 6 5 TURKISH 9 UNITED 10 VIRGIN ATLANTIC AIRWAYS 11 VUELING 7 Grand Total

11 Summary of gage Performance gage Category Passengers Movements Average Time to First Average TIme to Last Volume Last SLA Missed Last % A 90, % B 766, % C 199, % D 76, % Grand Total 1,132, % gage Performance by Description Passengers Average Time to First Average TIme to Last Movements Volume Last SLA Missed Last % 1 515, % 2 234, % 3 382, % Grand Total 1,132, % gage SLA by Handling Agent Ramp Handling Agent Asig (Handling Agent) Passengers Average Time to First Average TIme to Last Movements Volume Last SLA Missed Last % 15, % Aviator 113, % Dnata Ops 51, % Flight Support 1, % Menzies 363, % Premiere Handling % Servisair 3, % Swissport 513, % Jet2 70, % Grand Total 1,132, %

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