ATM & GENESYS Digital Futures Summit IATA - NDC Program Update 23 rd April 2018
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1 ATM & GENESYS Digital Futures Summit IATA - NDC Program Update 23 rd April 2018
2 What s the market problem? Airlines Travel Agents Customer Experience Don t have the freedom to distribute their products across channels without being commoditized Can t easily access many airline products that are available on the airline direct websites Is not consistent depending on where they search for travel and not rich when shopping through travel agents
3 Together, Let s Build Airline Retailing Why NDC? What is NDC? Who will benefit from NDC? To modernize the way air products are being retailed to travel agents, corporations and travelers A travel industry supported program for the development and adoption of a new data transmission standard Full-service and low-cost airlines Content aggregators and travel agents Corporate Buyers and travelers
4 How Flight Distribution Worked Fares via 3 rd party Schedule via 3 rd party Availability Airline Airline Global Distribution Systems Travel Agents (TMC OTA Independent) Travelers (Business Leisure) e-commerce engine
5 Airline Retailing Works Airline Offer & Order Management System Airline NDC Content Aggregators (GDS New Entrants) Travel Agents (TMC OTA Independent) Travelers (Business Leisure) NDC Content Aggregation Airline
6 Today s Shop Window Compare airlines mainly on price and schedule Source: Expedia 27 th November 2017
7 Tomorrow s Shop Window Enabled by NDC Full airline products seen by consumer via travel agents Information here is purely for illustration purposes
8 Tomorrow s Shop Window Enabled by NDC Comparison shopping capability Information here is purely for illustration purposes
9 NDC live examples
10 Rich content
11 Access to Airline s Inventory With NDC for the first time, agencies can see actual products that they can buy through rich media content And they can sell their new fare family products
12 Seamless shopping experience
13 Seamless shopping experience (cont d)
14 Augmenting key product Augmenting information key product at the information point of sale at the point of sale
15 NDC Program Update
16 What happened in 2017? 500 More NDC capable airlines 50 airlines representing 47% of IATA member passengers boarded Airline announcements of distribution strategies AA, AF, BA, IB, KL, LH, LX, OS, SN Clear separation between surcharge/incentive approach and NDC implementation
17 What is IATA doing for NDC? 500 Engagement & Adoption Airlines IT providers Travel trade Corporates Standard settings & evolution Standard versions Implementation support ( start up, developers..) Hackathons
18 NDC Live Implementations - 55 NDC Certified Deployments Level 3 Airlines as of 12/04/2018 Aegean Airlines Aer Lingus PJSC Aeroflot Air Austral Air Canada Air China Air France American Airlines APG Airlines Austrian Airlines British Airways Brussels Airlines Cathay Pacific Airways China Eastern China Southern Colorful Guizhou Condor Emirates Etihad Ethiopian Airlines EVA Air Finnair Flybe flydubai FlyEgypt GOL Jiangxi Air Hainan Airlines Iberia Iberia Express InselAir KLM Royal Dutch Airlines Korean Air Lufthansa Norwegian Air Shuttle Olympic Air Qatar Airways Rotana Jet Saudi Arabian Airlines Shandong Airlines Shenzhen Airlines Sichuan Airlines S7 Siberia Airlines SunExpress Germany SunExpress Turkey SWISS TAP Thomas Cook Airlines Manchester Thomas Cook Airlines Belgium Turkish Airlines United Airlines Vueling WestJet Xiamen Airlines
19 System Providers certified & capable to date IT Providers - Capable 14 Aggregators - Certified Includes 4 Start ups Aaron Group Airlines Technology AirGateway Amadeus APG ATPCO Atriis Technologies Beijing Asia Technology Co Birdres Technologies Conztanz Caravelo Datalex DXC Technology Farelogix Forever Flying Hitit IBS Indra Information Systems Associates InteRES ISO Software Systeme ITA Software by Google Iween Software Solutions JR Technologies KAYAK Software Co Maureva Marco Polo Technology Navitaire On Travel Solutions Openjaw Pribas PROS Reserve Sabre SAP Hybris Shanghai Aqueduct Information Technology Shree Partners "Sirena-Travel" JSC SITA Skyscanner TOPAS TPConnects Travelfusion Travel Planet Travelport Travelsky Verteil Technologies WTMC XML Travelgate
20 GDSs to become Level 3 NDC aggregators 2018 Plan 2018 Plan 2018 Certified Level 3 in December 2017
21 Sellers certified to date - 14 NDC Certified Implementations Includes 5 TMCs AL Maghseel International LLC China Air Service Ltd. Click Travel Club Travel Ctrip.com International Ltd. Flyazmeel.com (Azmeel International Agency Tours & Travel) Hogg Robinson Group Logitravel Group Superior Tracks Travel & Tourism Zeeyarah.com TravelCC Travel Planet Tripadvisor, LLC Viaflight.com (Talent Travel & Tourism) WTMC
22 NDC Roadmap set with IATA Board
23 NDC Leaderboard AIM: grow NDC volumes rapidly Benefits: rapid growth of the number of travel agents, corporate buyers and consumers using NDC speed up deployments help IT players to enhance their solutions and trigger innovation from new entrants increase competition and speed to market for NDC followers
24 NDC Tools & Comms Channels NDC Certification Registry Up-to-date list of all companies that are considered NDC Certified/Capable Dedicated NDC Microsites For Airlines, Business Travel and Developers Change Readiness Guide for Airlines A support tool for airlines planning their NDC enablement from defining the vision and strategy to initiating the program Info tab on iata.org To access white papers, dedicated microsites, case studies and guidelines around the NDC standard
25 For more information subscribe to the NDC Hub
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Departure Punctuality - Dec-17. Departure Punctuality - Last 12 Months
Departure - Dec-17 Last Month Last Year % Change Target Var to Target First Wave 74.0% 84.1% -10.1% 85.0% -11.0% Not First Wave 55.4% 72.0% -16.6% 85.0% -29.6% Grand Total 59.4% 74.9% -15.5% 85.0% -25.6%
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Operational Performance Reporting Manchester Airport March 2018 Departure Punctuality - Mar-18 Last Month Last Year % Change Target Var to Target First Wave 79.8% 88.1% -8.3% 85.0% -5.2% Not First Wave
Departure Punctuality - Feb-17. Departure Punctuality - Last 12 Months
Operational Performance Reporting Manchester Airport February 2017 Departure - Feb-17 Last Month Last Year % Change Target Var to Target First Wave 85.2% 84.3% 0.8% 85.0% 0.2% Not First Wave 77.8% 80.5%
Operational Performance Reporting Manchester Airport January 2018
Operational Performance Reporting Manchester Airport January 2018 Departure - Jan-18 Last Month Last Year % Change Target Var to Target First Wave 89.7% 85.2% 4.5% 85.0% 4.7% Not First Wave 77.7% 76.3%
Operational Performance Reporting Manchester Airport August 2018
Operational Performance Reporting Manchester Airport August 2018 Departure Punctuality - Aug-18 Last Month Last Year % Change Target Var to Target First Wave 83.4% 80.2% 3.2% 85.0% -1.6% Not First Wave
Departure Punctuality - Apr-17. Departure Punctuality - Last 12 Months
Departure - Apr-17 Last Month Last Year % Change Target Var to Target First Wave 87.6% 91.3% -3.8% 85.0% 2.6% Not First Wave 77.5% 81.5% -4.0% 85.0% -7.5% Grand Total 79.7% 83.6% -3.9% 85.0% -5.3% Departure
Punctuality for september 2018 per airline
for september 2018 per airline Departures scheduled Adria Airways 31 29 2 94% 12 61% 57 Aegean s S.A. Aeroflot Russian s 24 24 0 100% 6 75% 28 60 60 0 100% 2 97% 24 Air Baltic 90 90 0 100% 6 93% 25 Air
Departure Punctuality - Sep-17. Departure Punctuality - Last 12 Months
Departure Punctuality - Sep-17 Last Month Last Year % Change Target Var to Target First Wave 73.0% 82.7% -9.7% 85.0% -12.0% Not First Wave 60.9% 73.4% -12.5% 85.0% -24.1% Grand Total 63.5% 75.5% -12.1%
Departure Punctuality - Jun-17. Departure Punctuality - Last 12 Months
Departure - Jun-17 Last Month Last Year % Change Target Var to Target First Wave 79.3% 79.8% -0.5% 85.0% -5.7% Not First Wave 68.3% 66.8% 1.5% 85.0% -16.7% Grand Total 70.7% 69.8% 0.8% 85.0% -14.3% Departure
Departure Punctuality - May-17. Departure Punctuality - Last 12 Months
MAG Airport Name Manchester Scheduled Date Between 2017-05-01 00:00:00 and 2017-05-31 00:00:00 Operator IATA Code (Report Defaults) Departure - May-17 Last Month Last Year % Change Target Var to Target
Departure Punctuality - Aug-17. Departure Punctuality - Last 12 Months
Departure - Aug-17 Last Month Last Year % Change Target Var to Target First Wave 80.2% 83.9% -3.8% 85.0% -4.8% Not First Wave 65.0% 71.0% -6.0% 85.0% -20.0% Grand Total 68.3% 73.9% -5.7% 85.0% -16.7% Departure
Departure Punctuality - Oct-17. Departure Punctuality - Last 12 Months
MAG Airport Name Manchester Scheduled Date Between TIMESTAMP '2017-10-01 00:00:00' and TIMESTAMP '2017-10-31 00:00:00' Departure - Oct-17 Last Month Last Year % Change Target Var to Target First Wave 88.1%
Punctuality for may 2018 per airline
for may 2018 per airline Departures scheduled **) having less than 10 operations. Adria Airways 33 28 5 85% 9 73% 49 Aegean S.A. Aeroflot Russian 23 23 0 100% 5 78% 25 66 63 3 95% 10 85% 53 Air Baltic
Punctuality for june 2015 per airline
for june 2015 per airline Departures scheduled Adria Airways 16 16 0 100% 6 63% 28 Aegean s S.A. 23 23 0 100% 3 87% 24 Aer Lingus 30 30 0 100% 13 57% 45 Aeroflot Russian s 60 60 0 100% 10 83% 43 Air Baltic
Punctuality for june 2014 per airline
for june 2014 per airline Departures scheduled **) having less than 10 operations. Adria Airways 17 17 0 100% 4 76% 32 Aegean S.A. 12 12 0 100% 9 25% 39 Aer Lingus 30 30 0 100% 10 67% 34 Aeroflot Russian
Punctuality for may 2014 per airline
for may 2014 per airline Departures scheduled **) having less than 10 operations. Adria Airways 18 18 0 100% 3 83% 118 Aer Lingus 30 30 0 100% 7 77% 36 Aeroflot Russian 62 62 0 100% 4 94% 58 Air Baltic
Punctuality for june 2018 per airline
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Punctuality for july 2015 per airline
for july 2015 per airline Departures scheduled **) having less than 10 operations. Acd/Ad Hoc 10 0 10 0% 0 100% 0 Adria Airways 18 18 0 100% 5 72% 25 Aegean S.A. 27 27 0 100% 12 56% 30 Aer Lingus 34 31
Punctuality for july 2018 per airline
Punctuality for july 2018 per airline Departures scheduled *) Delayed more than 15 minutes. **) having less than 10 operations. Planned Cancelled Delayed *) Punctuality Avg. delay (min) Adria Airways 31
Punctuality for october 2017 per airline
for october 2017 per airline Departures scheduled **) having less than 10 operations. Adria Airways 22 22 0 100% 5 77% 33 Aegean S.A. Aeroflot Russian 29 29 0 100% 7 76% 26 62 62 0 100% 9 85% 24 Air Baltic
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Punctuality for november 2018 per airline
for november 2018 per airline Departures scheduled Aegean s S.A. Aeroflot Russian s 21 21 0 100% 4 81% 31 60 60 0 100% 5 92% 24 Air Baltic 86 86 0 100% 3 97% 58 Air Canada 14 14 0 100% 8 43% 49 Air China
Punctuality for march 2014 per airline
for march 2014 per airline Departures scheduled **) having less than 10 operations. Aer Lingus 30 30 0 100% 2 93% 68 Aeroflot Russian 63 62 1 98% 1 98% 19 Air Baltic 73 72 1 99% 1 99% 19 Air Berlin 167
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Punctuality for february 2017 per airline
for february 2017 per airline Departures scheduled **) having less than 10 operations. Aegean S.A. Aeroflot Russian 12 12 0 100% 1 92% 32 59 56 3 95% 8 86% 105 Air Baltic 84 83 1 99% 6 93% 76 Air Berlin
Punctuality for september 2013 per airline
for september 2013 per airline Departures scheduled Adria Airways 17 17 0 100% 3 82% 20 Aer Lingus 26 26 0 100% 4 85% 22 Aeroflot Russian s 60 60 0 100% 9 85% 29 Air Baltic 85 84 1 99% 9 89% 32 Air Berlin
Punctuality for april 2018 per airline
for april 2018 per airline Departures scheduled **) having less than 10 operations. Adria Airways 29 29 0 100% 10 66% 47 Aegean S.A. Aeroflot Russian 16 16 0 100% 0 100% 0 60 60 0 100% 2 97% 24 Air Baltic
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