Implementation Forum /1

Transcription

1 Implementation Forum /1 Industry Distribution Programs (NDC and ONE Order) February IATA Office Miami

2 Imp Forum Miami - Who is in the room Other (please specify), 2 IT Provider, 19 Airline, 24 Seller/Agent, 5 Aggregator, 6

3 Competition Law Compliance This meeting is being conducted in compliance with the Provisions for the Conduct of the IATA Traffic Conferences. Pursuant thereto, this meeting will not discuss or take action to develop fares or charges, nor will it discuss or take action on remuneration levels of any intermediaries engaged in the sale of passenger air transportation. The meeting also has no authority to discuss or reach agreement on the allocation of markets, the division or sharing of traffic or revenues, or the number of flights or capacity to be offered in any market. Delegates are cautioned that any discussion regarding such matters, or concerning any other competitively sensitive topics outside the scope of the agenda, either on the floor or off, is strictly prohibited. The foregoing applies equally to discussions, instant messaging and social media discussions whether directed to announced participants or other parties not present in the meeting. Participants are reminded that live streaming of this meeting to parties not present in person is not permitted except as indicated by and with the express permission and knowledge of the Chairperson and IATA and only in the event that specific participation on a given item from a party not present in person is required. Unauthorized recording of the meeting is prohibited. 3

4 Together, Let s Build Airline Retailing The NDC Program February 2019

5 What s the market problem? Customer Experience Travel Agents Airlines Is not consistent depends on where they search and not rich when shopping through travel agents Can t easily access many airline products that are available on the airline direct websites Don t have the freedom to distribute their products across channels without being commoditized

6 Traditional Flight Distribution Fares via 3 rd party Schedule via 3 rd party Availability Airline Airline Global Distribution Systems Travel Agents (TMC OTA Independent) Travelers (Business Leisure) e-commerce engine and you understand the constraints

7 Airline Retailing in an NDC World Airline Offer & Order Management System Airline NDC Content Aggregators (GDS New Entrants) Travel Agents (TMC OTA Independent) Travelers (Business Leisure) NDC Content Aggregation Airline

8 Americas Air Canada American Airlines Avianca Airlines Delta Air Lines GOL InselAir Taca International Airlines United Airlines WestJet 66 airlines 60% PBs Aegean Airlines Aer Lingus Aeroflot Air Austral Air France APG Airlines Austrian Airlines British Airways Brussels Airlines Condor CORSAIR Finnair Flybe Iberia Iberia Express Europe KLM Lufthansa Norwegian Air Olympic Air Onur Air S7 Siberia Airlines SunExpress Germany SunExpress Turkey SWISS TAP Air Portugal Thomas Cook Airlines Turkish Airlines Virgin Atlantic Vueling Airlines Middle- East & Africa Emirates Etihad Ethiopian Airlines flydubai FlyEgypt Oman Air Qatar Airways Rotana Jet Saudi Arabian Airlines Air China Cathay Pacific Airways China Airlines China Eastern China Southern Colorful Guizhou EVA Air North Asia Asia Pacific Korean Air Qantas Airways SilkAir Singapore Airlines T way Air Hainan Airlines Hong Kong Airlines Jiangxi Air Shandong Airlines Shenzhen Airlines Sichuan Airlines Xiamen Airlines Latest status as of February 2019 For most up-to-date information check:

9 The journey to 2020 IATA NDC Leaderboard Represented in our meeting today 9

10 The Value chain is committed Travel Management Advisory Group. Amazon. Allianz. AstraZeneca.. Bechtel. Gov t. of Canada. LEO. Pharma. Microsoft. Nestle.. S&P Global. Ingersoll Rand.. UBS. Veritas and many more Global Travel Management Executive Council. American Express GBT.. ATPI/Direct Travel. BCD Travel.. Carlson Wagonlit Travel. Clarity.. Click Travel. CTM. Egencia.. FCM Travel Solutions and many more 10 Working faster, together, to bring NDC to life

11 Corporate Buyers. See Opportunities with NDC and Content Cost Control Customer Experience Envision the future of the TMC The TMC Value Proposition in a New Distribution Landscape 11 Together, Let s Build Airline Retailing

12 Travel Agents See NDC as an enabler and have their reference architecture Customer Service Efficiency Competitiveness 12 Together, Let s Build Airline Retailing

13 Extract paper

14 Don t miss out on these

15 Sellers/Agents in the room Expedia Group Skyscanner TUI Group WTMC

16 Aggregators in the room Amadeus Duffel Technology Ltd PKFARE.com Sabre Travelport

17 IT Providers in the room Amadeus ATPCO Datalex Duffel Technology Ltd Farelogix Inc. InteRES GmbH ITA Software by Google LInks Rez Midoco GmbH Navitaire OpenJaw Technologies Ltd pribas airline solutions GmbH Sabre Thomalex

18 ... And from IATA Andrew Cecile Claude Ionut Karina ADS TP IDP Matt Oana Raphael Shaunelle Vanni

19 On your mind - IT Providers, Others 1. Seller identification, Voluntary & Involuntary Servicing, Payment 2. NDC Clients readiness for NDC 3. Voluntary and Involuntary Servicing, Payments We are currently implementing v18.1 and v Discussion on 19.2 Schema VOL and INVOL scenario, One Order, OrderChangeNotification and highlight on 2020 Schema 5. Other than the lack of common types, we do not face major challenges regarding the NDC / OO schemas. 6. "Application of commission, fare discounts and markups. The challenge of convincing travel agents to pilot/implement without post-ticketing via NDC in place.can the leaderboard airlines share how they moving forward in discussions with agents in terms of post-ticketing servicing. Additionally, for the U.S., how are they applying commission and fare discounts. 7. We have had to use many augmentation points. How do others deal with this? Our customers want slice-byslice shopping. Do others see a need for this too? 8. I would like to discuss the problems that we were facing when consuming the 18.1/18.2 NDCSchema using JAXB - duplicated information in many XSD files. Apart from this I would like to share our experience concerning migration from the NDC 15.2 to 18.1/18.2 implementation. 9. Service-only sales Non-air products 10. I would really like to learn about challenges around agency support and servicing. 11. lack of common types remains a major challenge for us in our implementation of 18.1

20 On your mind - Agents and Aggregators 1. One particular challenge that we are facing at the moment is the lack of consensus around what data is "mandatory" for the airlines to return. NDC does a good job of saying "if you want to return this data here's where you should put it - and everyone else will roughly put it in the same place" but it would be great if it went further and said "this data is mandatory - if it's not in the response you request is invalid". One example of that is: baggage allowances in AirShoppingRS. Some airlines have it, some don't but every one wants it. 2. Regional insights (e.g. Chinese-, Russian-, Spanishspeaking markets); alternative (and region specific) methods of payments, distribution of rich media content 3. Divide and Reduce Orders and Passenger Servicing in a Hybrid World 4. Handling Schedule changes and disruptions through NDC and how OTAs can respond to these events and assist their customers on behalf of the airlines. 5. Fare rules in AirShopingRS are not complete and in same structure between different airlines. 6. "Offers comparison (offer categorisation), NDC implementation differences, error flows 7. NDC vs caching? Discussing with an airline for NDC Cache Looking forward to hearing and sharing experiences with others.

21 On your mind - Airlines 1. schema convergence payment and servicing 2. How to handle split? PMR? How to transfer ownership? 3. Version Upgrade 4. Response time is a huge issue for end user adopters like GDS, OTAs etc who are used to sub-second responses from EDIFACT and other legacy messaging. API/Service based messaging is simply not able to deliver that level of low response time. How do we as an industry solve for this? Is it a technical question of business process one? 5. ARC Reporting, History transactions elements, Time Limit (inventory guarantee) 6. Challenges with DHS compliance in terms of vetting for passenger clearance score 7. Involuntary changes handling 8. Would like to hear from other carriers any issues they have been facing with 17.2 and what demands agencies have been making from NDC 9. Mid back Office Integration 10. XML connectivity with the PSS 11. Best practices for implementation, handling regulatory considerations 12. To better understand how specific implementations can cover and address the NDC gaps today. 13. To understand the issues involved in the various NDC Schema versions; learn more from colleagues who have done a POC for One Order; and understand how IATA is supporting these initiatives.

22 On your mind recurring themes Voluntary Servicing Involuntary Servicing Version Upgrades Lack of Common Types Different Airline implementations

23 Agenda Day 1 Welcome and Introductions Welcome - IATA Miami Team Who s in the room IATA Antitrust Provisions 11: Outlook The NDC Program The Standard, what's happening in 2019 Lunch ONE Order focus Findings from 2 ONE Order Pilots ONE Order program, incl. certification A Mid/Back Office perspective Leaderboard insights part 1 SAS, SQ 14:00 16:00 End of Day 1 17:00 Dinner 18:30 23

24 Agenda Day 2 NDC Implementation in The Americas An IATA overview Avianca AA ARC Agency and Aggregator Implementation Experiences Agent Identification Update Thomalex - Resvoyage Travelport Midoco, LHG On Your Mind Implementing Servicing Part 1 Setting the scene Servicing roadmaps A servicing demo 24 9:00-11:00 11:20-15:00 15:00 Day 2 end 17:00

25 Agenda Day 3 Implementing Servicing Part 2 Removing a passenger from an Order (split) Insights from a Schedule Change POC OrderChangeNotif delivery Technical considerations 9:00-11:00 Schema deep dive and Open Forum NDC Schema technical feedback Restoring Common Types Airline Profile "On Your mind" Final Words A summary Next steps 11:00-15:00 15:30 Meeting close 16:00 25

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