SALES PRESENTATION. Katherine Thornton. Consolidated Travel Airline Training. Account Manager Etihad Airways

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1 SALES PRESENTATION Consolidated Travel Airline Training Katherine Thornton Account Manager Etihad Airways

2 QUICK FACTS ABOUT US Established by Government Decree in July 2003 National airline of the United Arab Emirates One of the fastest growing airlines in commercial aviation history 117 destinations in 68 countries 124 aircraft, almost 180 more on order 250 flights each day Almost 17 million guests each year World s Leading Airline seven years running at the World Travel Awards

3 Seventh largest grouping of airlines in the world 400 destinations More than 700 aircraft More than 100 million passengers per year

4 ETIHAD AIRWAYS + 49 CODESHARE PARTNERS NORTH AMERICA 3 EUROPE/ CENTRAL ASIA 22 MIDDLE EAST 2 ASIA / INDIAN SUBCONTINEN T 11 CHINA 3 SOUTH AMERICA 2 AFRICA 4 VIRTUAL NETWORK OF ALMOST 600 DESTINATIONS Combined Etihad and non-etihad operated destinations AUSTRALIA / NEW ZEALAND 2

5 CODESHARE PARTNERS Our codeshares give us a combined passenger and cargo network of 580 destinations, and over 25,200 flights per week, more than any other Middle Eastern airline. Etihad Airways currently has 49 codeshare partnerships in place with: Aegean Airlines Aer Lingus Aerolíneas Argentinas Air Astana airbaltic airberlin Air Canada Air Europa Air France Air Malta Air New Zealand Air Serbia Air Seychelles Alitalia All Nippon Airways American Airlines Asiana Airlines Avianca Bangkok Airways Belavia (Belarusian Airlines) SN Brussels Airlines China Eastern Airlines Czech Airlines Darwin Airline (Etihad Regional) Flybe Garuda Indonesia Gol Linhas Aéreas Inteligentes Hainan Airlines Hong Kong Airlines Jet Airways JetBlue Airways Kenya Airways KLM Royal Dutch Airlines Korean Air Malaysia Airlines Middle East Airlines Flynas NIKI (flyniki) Pakistan International Airlines Philippine Airlines Royal Air Maroc SAS S7 Airlines (Siberia Airlines) SNCF South African Airways Sri Lankan Airlines TAP Portugal Turkish Airlines Vietnam Airlines Virgin Australia

6 FARE CHOICES MORE OPTIONS FOR GUESTS Fare Choices allow guests to tailor bookings to their individual needs, giving greater choice and more clarity. Fare Choices offer different baggage allowances, levels of flexibility and more. This is the most feature-rich proposition of its type for any long-haul airline in the world.

7 FARE CHOICES AT A GLANCE *General baggage policy. Please refer to the baggage information table for specific details on baggage allowance on your route.

8 BAGGAGE POLICY Note: For Economy, Groups (G RBD) fall under the Economy Saver Fare Choice for baggage allowance. All the other attributes remain as per the old policy. *Additional bag for Etihad Guest Silver Members is only applicable for Deal and Saver Fare Choices.

9 EXCESS BAGGAGE RATES & DISCOUNTING Airport Rates for Piece Markets Zone 1 to 1 (e.g. Intra GCC) Zone 1 to 2 / Zone 2 to 2 (e.g. EU-GCC, GCC- Asia) Trips to/from Americas (US, Canada & Brazil) Trips to/from Japan, Australia and Korea Upgrade bag to 32 kg Second 23 kg bag Third 23 kg bag and onwards Additional 32 kg bag Oversized piece $40 $75 $100 $115 CARGO $75 $150 $200 $225 CARGO $125 N/A $300 $350 CARGO $75 $175 $300 $350 CARGO Airport Rates for Weight Markets Between GCC-ISC only 5 kg Excess 10 kg Excess 15 kg Excess 20 kg Excess 25 kg Excess 30 kg Excess 35 kg Excess Oversized piece $40 $90 $130 $180 $220 $270 $310 CARGO Discount Online 30% Discount Contact Center / EY Retail/GDS 20%

10 US CUSTOMS & BORDER PROTECTION FACILITY Preclear US Immigration and Customs before flying to the US from Abu Dhabi International Airport. Process all immigration, customs and agriculture inspections at the US Customs and Border Protection Facility. Arrive into the US through domestic passenger terminals with entry formalities completed. Luggage is sent to the final destination. No need to collect and re-check for internal US connecting flights. For guests from the US, Canada and Visa Waiver Program, there are self-service Automated Passport Control kiosks. More information at etihad.com/uspreclearance.

11 SUPERSELLER OUR TRADE INCENTIVE PROGRAMME A rewarding, simple and easy to use trade incentive programme, with miles earned on every ticket sold. The higher the ticket value, the more miles are earned. Miles can be redeemed for flight and nonflight rewards from the online Rewards Shop and be converted into cash with PointsPay. How it works: Visit agents.etihad.com and register by completing your personal details. Obtain an APIN number from Etihad. Quote your APIN number on the GDS for bookings on Etihad and partner. Begin earning miles and visit etihadguest.com to browse rewards and redeem miles earned.

12 FLYING REIMAGINED BY ETIHAD.

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