8 First ScotRail Caledonian Sleeper service 9 GNER Withdrawal of smoking facilities on GNER trains 10 TransPennine Express

Transcription

1 N ewsrail E X P R E S S TRAIN COMPANY National Rail information is listed first, followed by Train Company information in alphabetical Train Company order. Further items follow in alphabetical contributor order. To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate. * WEEK ENDING 25 JNE 2005 ITEM FOR RETAIL TRAIN TRAVEL ITEM SBJECT OTLETS STAFF AGENTS 1 National Rail Discount fares for disabled people who do not have a Disabled Persons Railcard 2 National Rail Reduced rate Season Ticket for TOC new entrants 3 National Rail * Three Peaks challenge 4 Atos Origin National Fares Manuals amendments 5 Atos Origin First Great Western Link Gatwick Flyaway in RM2/RD1 June issue 6 Atos Origin one divider for Retail Manual Part Two/Rail Directory Part One 7 First Great Western National Fares Manual and RailLinks Manual amendments * 8 First ScotRail Caledonian Sleeper service 9 GNER Withdrawal of smoking facilities on GNER trains 10 TransPennine Express * Airport Getaway 11 Virgin Trains Value Advance, First and Standard: non-refundable from 12 June 2005 ON * 291

2 ADDITIONAL PBLICATIONS The list shows additional publications included with this Newsrail Express. If you do not receive them, or need extra copies, rail staff should see Further Supplies. Travel Agents please contact your Sales Office. 1. ITEMS YO SHOLD HAVE RECEIVED PBLICATION NAME LABEL SENT NEWSRAIL FRTHER CODE TO EXPRESS SPPLIES NMBER [See 3 below] NRES Enquirer Newsletter ENQ All ITEMS TO LOOK OT FOR Newsrail Express on 1/7/05 NRE All 292 PS Retail Manual Part Two July Issue 184 plus RM2 Rail 292 PS Northern PVC divider Rail Directory Part One July Issue 184 plus RD1 Agents 292 Northern PVC divider Newsrail Express on 15/7/05 NRE All 293 PS Agents All Rail Sel all travel agents all recipients all rail staff selected recipients for distribution label code shown 3. CONTACTS FOR FRTHER SPPLIES FOR RAIL STAFF PS Atos Origin Publications Service nit Reading Tel: Fax: DISTRIBTION DATABASE FOR RETAIL STAFF You should advise any publications database amendments to your Retail Manager, or to Atos Origin, Publications Service nit, 4th Floor, Aquis House, Blagrave Street, Reading RG1 1PL Tel: (Rail internal) , BT , Fax: (Rail internal) , BT , Publications@atosorigin.com Please quote the reference number shown on your mailing label. 2

3 1 ASSOCIATION of TRAIN OPERATING COMPANIES DISCONT FARES FOR DISABLED PEOPLE WHO DO NOT HAVE A DISABLED PERSONS RAILCARD Please remember the following discounts are available for disabled people who do not hold a Disabled Persons Railcard: People who have to stay in their own wheelchair for the journey When a person travels in their own wheelchair and does not have a Railcard they are entitled to the following discounts. The same discount applies to one companion. Ticket type Discount First Class or Standard Open Single 34% First Class or Standard Day Single 34% First Class or Standard Day Return 50% First Class or Standard Open Return 34% Discount code 0001 should be used when issuing the tickets. Disabled children aged between 5 and under 16 travelling in wheelchairs are allowed 75% discount off the above ticket types. If they have an adult companion, then this person is allowed the discounts shown above. People registered as visually impaired When a person registered as visually impaired travels with another person and does not have a Railcard, the discounts shown above apply for both passengers. To qualify for these discounts the visually impaired person must present a document confirming their disability when purchasing tickets and should show the document with the discounted tickets when asked by ticket examining staff. The document confirming disability should be issued by a recognised institution e.g. Local Authority Social Services, Royal National Institute for the Blind or St Dunstans. The blind or visually impaired person does not qualify for a discount if travelling alone. If a blind or partially sighted child travels with an adult companion, the child is charged the normal child fare and the companion is eligible for the above discounts. Blind and partially sighted persons can be issued with one adult season ticket to cover two people (two travelling for the price of one). Where the blind or partially sighted person is a child and the companion is an adult, the price for one adult is charged. In Scotland, holders of Local Authority Cards issued to Blind Persons travel free of charge between all stations in Scotland and as far as Carlisle and Berwick upon Tweed by all operators. Please also note the following general comments in respect of persons who are visually impaired and wheelchair users: 1. Whilst advance booking is not essential, every effort should be made to encourage persons with disabilities to book in advance. 2. As a minimum give the person the telephone number of your Train Company's Disabled Assistance Helpline. 3. The disabled person does not need to hold a Railcard to obtain the above discounts. 4. In some cases cheaper public tickets may be available e.g. Advance Purchase tickets. Care needs to be taken to ensure that customers understand why they are not being offered the discounted fares above. ATOC Retail Support 3

4 * 2 ASSOCIATION of TRAIN OPERATING COMPANIES REDCED RATE SEASON TICKET FOR TOC NEW ENTRANTS Agreement has been reached between a majority of TOCs to continue for a further year the arrangement which will permit TOC New Entrants (i.e. those who have entered the service since 31 March, 1996) to purchase reduced rate season tickets for residential or leisure use on the services of other than their employing TOC. The only TOC not participating in this arrangement is First ScotRail. Also no availability on London nderground services is allowed. This means that if any reduced rate season ticket is issued to an eligible TOC New Entrant over a route where First ScotRail or London nderground also operates a service, the holder must be reminded that they must not use those services. Due to their non-participation, the arrangement is not open to TOC New Entrants employed by First ScotRail. It should be noted that approval of this arrangement has been given only until 30 June, For this reason reduced rate season tickets with validity after that date will not be issued. Reduced rate season tickets may also be purchased for dependants of TOC New Entrants but these must not be used for commuting to work. They may, however, be used for travel to and from an educational establishment. A redesigned form has been introduced which TOC New Entrants wishing to purchase a reduced rate season ticket after 1 July must complete. The form, RSTL87151 (revised 1/7/05), can be downloaded from or can be obtained from travel facilities issue point. This is the only such form which can be accepted for season tickets which run from 1 July. Existing forms (i.e. marked 'revised 1/1/05') can be used up to that date. When Ticket Office staff receive one of these application forms they should deal with the request as follows: 1. Check the eligibility of the applicant by ensuring it is not from a TOC New Entrant employed by First ScotRail. If it is or the employing company is not shown the application should be rejected. 2. The price of the Reduced Rate Season Ticket issued should be calculated at a quarter of the public rate - the deductible amounts which apply to safeguarded staff DO NOT apply. 3. The minimum validity of these Reduced Rate Season Tickets is one month and no validity after 30 June, 2006 is to be allowed. 4. In the 'Photocard No.' field, insert before the applicant's photocard number the initials TOCNE. This will alert Revenue Protection staff of First ScotRail that the ticket is one they should reject. Stuart Redding Assistant Chief Executive, RSTL Newsrail Express for train company National Rail information over 8,000 copies printed fortnightly 3,000 stations, travel agents and call centres receive Newsrail Express Estimated readership of 15,000 retail staff 4

5 3 ASSOCIATION of TRAIN OPERATING COMPANIES THREE PEAKS CHALLENGE 23 TO 25 JNE 2005 On Thursday 23 June, 200 people representing rail companies from all over the K will set off on a special train from London Euston to compete in a Three Peaks race by rail challenge. The event has been organised by the Railway Children, a charity that helps runaway and abandoned children living on or around the world's railway stations. Participants in the challenge will walk or run up the highest peaks in Scotland, England and Wales in around 48 hours, with special trains connecting the three peaks. A Standard Class commemorative all stations pass, valid from 23 to 26 June 2005 (inclusive) has been produced free of charge by BemroseBooth for the event (see specimen below). Each pass issued will carry the participant s name and participants are expected to verify their identity if requested by revenue protection staff. The pass provides rail travel: to London on Thursday 23 June 2005; from North Wales, the Lake District or the Scottish Highlands to the participant s home, if he or she drops out or misses the organised train between peaks, and from London to the participant s home on Saturday 25 June 2005 or Sunday 26 June SPECIMEN Rail Settlement Plan Newsrail Express for train company National Rail information over 8,000 copies printed fortnightly 3,000 stations, travel agents and call centres receive Newsrail Express Estimated readership of 15,000 retail staff 5

6 4 NATIONAL FARES MANALS AMENDMENTS In the following restriction codes in NFM 90, the words 'Reading West' should be replaced with the words 'heading West'. NFM 90 Page number Restriction code E23 WB E24 WH E24 WK E24 WP E26 W 2 occurrences E26 WW 2 occurrences E35 GI E36 WG E36 WJ E37 WO E37 WR E38 WZ Please accept our apologies for this error. Publications Atos Origin Reading Rail internal BT FIRST GREAT WESTERN LINK GATWICK FLYAWAY IN RM2/RD1 JNE ISSE There was some information omitted from page GL.4 in the June issue of the Retail Manual Part Two for Stations and Rail Directory for Travel Agents Part One. This will be included in the July issue but in the meantime this information is shown below: 60 Zone Colwall, Great Malvern, Hereford, Ledbury and Malvern Link. Atos Origin Publications

7 6 ONE DIVIDER FOR RETAIL MANAL PART TWO/RAIL DIRECTORY PART ONE Please note that the above has been inadvertently despatched with the June Issue of the Retail Manual Part Two for Stations and Rail Directory for Travel Agents Part One. Please retain this divider in a safe place until you receive the 'one' pages that will be despatched with a future issue. They, along with the divider, will make up a new section within your manual. Atos Origin Publications Newsrail Express for train company National Rail information over 8,000 copies printed fortnightly 3,000 stations, travel agents and call centres receive Newsrail Express Estimated readership of 15,000 retail staff 7

8 * 7 NATIONAL FARES MANAL AND RAILLINKS MANAL AMENDMENTS Amendment to RailLinks Manual NFM 90 Please note the following changes to Stena Line ferry details: Page D7 The departure from Fishguard should read 02.45, and the arrival at Rosslare should read Page D14 The timetable for sailing times From Ireland should be amended - Delete Stena HSS and Stena HSS Insert Stena HSS Page D7 Contact details for Stena Line should now read: Stena Line Rail Sea Telesales Terminal 1 Station Approach LL65 1DQ NFM 90 Page E24 Saver restriction WH This is a reminder to all retailers that Saver tickets ARE valid on First Great Western's weekday service from London Paddington for journeys to Gowerton and beyond. NFM 90 Page E26 Saver restriction W To London From London Creditons & branch see times for Exeter see Note A below stations St Davids (Code WW) Pewsey 08:25 see Note B below Note A Valid on services departing Paddington or Waterloo between 0930 and 1635, or after (Departing Reading between 0950 and 1705, or after 1824.) Note B Valid on services departing Paddington or Waterloo between 0830 and 1636, or after (Departing Reading between 0900 and 1701, or after 1845.) This is as specified in section E of the NFM. Pricing & Systems manager First Great Western ( ) 8

9 8 FIRST SCOTRAIL CALEDONIAN SLEEPER SERVICE Caledonian Sleeper Merchandiser (June 2005) A Merchandiser is available to assist Booking Offices, Travel Centres and rail appointed Travel Agents and contains all the information that retailers need to know about the Caledonian Sleeper service including information about on-train and station facilities, ticket information, ticket issuing instructions and fares. Retailers should ensure that they have an update copy of the Merchandiser which can be obtained either via the internet at or by telephoning First ScotRail marketing on (internal) (external) Retailers should in particular note the following: Section 32 Fares The Standard Class Sleeper berth supplement and the Scottish Executive ticket prices have been revised. Retailers should refer to Section 32 of the Merchandiser for a full list of fares from 12 June Scottish Executive Ticket The Scottish Executive ticket includes car parking at a limited number of Scottish stations. Currently car parking is available for up to 7 days at Edinburgh Waverley, Edinburgh Haymarket, Aberdeen, Inverness, Fort William and Perth. All car parking is subject to availability and vehicles are left at the owner's risk. Please note car parking IS NOT available at other stations including Glasgow Central or London Euston. For full details please refer to Section 21 of the Merchandiser. First ScotRail Marketing * 9 WITHDRAWAL OF SMOKING FACILITIES ON GNER TRAINS With effect from 29 August 2005, smoking will no longer be permitted anywhere on GNER trains. Please advise passengers who ask for smoking accommodation of this change in policy. Relabelling of the fleet to reflect 100% non-smoking begins on 27 August. As a result, the last day it will be possible to reserve seats in the smoking section on our trains is 26 August The seats in Coaches B and M that were previously reservable for smokers will be removed from the reservation system from 27 August for a period of time while other work is carried out on these coaches. GNER Marketing

10 10 TRANSPENNINE EXPRESS AIRPORT GETAWAY As part of the June 2005 Fares setting round, Airport Apex and Super Advance Returns have been deleted on all TransPennine Express flows to Manchester Airport. This means that as from 12 June 2005, these products will no longer be available for sale, however customers who possess these tickets after this date will still be able to use them. A new product is being launched specifically for the Airport market on 12 June This product is the Airport Getaway, and is detailed below. As well as being available for use on TPE services, it is also available on Northern services from destinations including Blackpool Nth, Poulton Le Fylde and Preston - to Manchester Airport. Although the Airport Getaway is classed as one product, there will be slightly different features when the group includes either one or two adults. These are detailed below, with differences highlighted in italic: Single adult with up to one child travelling free The product will have the following features: The outward leg of the journey will be train specific, and a seat reservation is compulsory. Must be purchased at least 14 days prior to the date of outward travel. Product will be valid on TPE services only*. Sold with Route code AP TPE ONLY from all locations with the exceptions of (detailed below). Route code AP NW TRNS ONLY will be used for flows to Blackpool Nth and Poulton Le Fylde. Route code AP ANY PERMITTED will be used for the Preston flow. Available on all longer distance TPE journeys to the Airport. Priced at 20% below equivalent Saver. This increases to 25/30% on longer distance flows such as Newcastle to the Airport. One child can travel for free, and must be issued with a ticket as per attached instructions. Reservation required on the outward journey. The Return portion of the ticket will be available on any TPE service within one calendar month*. No Railcard discounts will be available with this product. This product is available in Standard Class only. Two adults with up to three children travelling free The product will have the following features: The outward leg of the journey will be train specific, and a seat reservation is compulsory. Must be purchased at least 14 days prior to the date of outward travel. Product will be valid on TPE services only*. Sold with Route code AP TPE ONLY from all locations with the exceptions of (detailed below). Route code AP NW TRNS ONLY will be used for flows to Blackpool Nth and Poulton Le Fylde. Route code AP ANY PERMITTED will be used for the Preston flow. Available on all longer distance TPE journeys to the Airport. Priced at 20% below the cost of 2 adult Saver tickets. This increases to 25/30% on longer distance flows such as Newcastle to Manchester Airport and must be issued with tickets as per instructions. p to three children can travel for free. Reservation required on the outward journey The Return portion of the ticket will be available on any TPE service within one calendar month*. No Railcard discounts will be available with this product. This product is available for Standard Class only. * Valid on both TPE and Northern services to and from Preston, and must be sold with route code When the product is sold from either Blackpool Nth or Poulton Le Fylde, Route Code AP NW TRNS ONLY must be used. For these flows, the customer must use Northern Trains services for their Return journey. 10

11 Excess Fares If a customer is travelling on a train different from that on the ticket (this only applies to the outward leg, as the return is not train specific). Check the dates and times of the outward travel; Decide on the appropriate Single or Return ticket without a pre-booking requirement for the journey being made. Charge the customer 5.00 supplement plus the difference between the fares. When the Outward booked service is cancelled The customer should be able to travel on the next available service to his destination at no extra cost. Refund rules Wholly unused Airport Getaways are to be treated as follows: Surrendered before 18:00 on the day before outward travel - full refund less the standard administration fee; Surrendered between 18:00 on the day before outward travel and the departure of the actual train of outward travel - 50% refund; Surrendered after the departure of the actual train of outward travel - no refund. nused return portions of Airport Getaway - no refund. pgraded ticket surrendered for refund - treat as two separate transactions to calculate amount of refund to customer; refund on original Airport Getaway ticket according to Airport Getaway refund rules plus refund on the excess fare paid according to the upgraded ticket type refund rules. Trainline and Internet Retailing Please note that tickets issued via Trainline currently include a quirk that all station and on train staff should be aware of. The ticket will state that all members of a group are adults, even in situations where the customer has stated explicitly that the members are children. The only way to tell the true make up of the group will be the description on the ticket, which includes the number of adults and children. Examples of the ticket types as they will be printed are shown within the Tribute Issuing Instructions below. Thomas Orr Pricing Manager First TransPennine Express APTIS On APTIS, the Airport Getaway will be retailed as a multi-passenger ticket. The fare will therefore need to be manually keyed in. APTIS will print off one Multi-passenger ticket. This will state the number of adults and children included within the party. APTIS TICKET ISSING INSTRCTIONS 1. Select Origin/Destination/Route as appropriate to the Journey being made. 2. Press [ALPHA ROTE] and input the route 3. Press [START DATE] and input the date of travel if the ticket is being purchased in advance. 4. Select the Local ticket type button for AIRGETAWAY 5. Press [No OF PASSENGERS/ITEMS] and input the number of Adults/Children travelling. 6. Input the fare and press [ENTER]. 7. Select [Fare Override] and re-input the correct fare. 8. Press the appropriate method of payment button. 11

12 APTIS LOCAL PROGRAM TICKET TYPE DETAILS 1 : Insert and turn the supervisor key to the SPERVISOR position and press 3 (See the Operators Manual section B, page 9). 2 : Press the nominated LOCAL TICKET TYPE BTTON (Local 1 to 8) 3 : Input TKT PRINTED NAME AIRGETAWAY and press ENTER 4 : Input TKT DISPLAY NAME AIRPORT and press ENTER 5 : Input TKT TYPE CODE HLL and press ENTER 6 : Input PRINT FORMAT No. 02 and press ENTER 7 : HOPPER FED (Y/N)? N and press ENTER 8 : Input TKT TYPE CATEGORY 10 and press ENTER 9a: Input VAL LEGEND 4 and press ENTER 10 : Input DISCONT BIN No. 2 and press ENTER 11 : Input TS TKT TYPE CODE** 00 and press ENTER 12 : Input TIME RESTRICTION** 0 and press ENTER ** - If either of these two fields is other than '00' or '0' the Local Program will have to be reinserted on the APTIS after receiving a download. APTIS prints a local program card confirming the details entered. TRIBTE On Tribute, the Airport Getaway is set up as a series of packages, with different adult, child combinations. AirGetaway1A1C will be for 1 Adult and 1 Child, whereas AirGetaway2A3C will include 2 Adults and 3 Children. Tribute will print off one ticket for every customer included on the ticket. TRIBTE TICKET ISSING INSTRCTIONS At Journey Input Screen 1. Select Origin 2. Select Destination 3. Select Ticket Type AirGetaway1A FA1 AirGetaway1A1C AirGetaway2A AirGetaway2A1C AirGetaway2A2C AirGetaway2A3C 4. Select Route 5. Select Status 6. Insert number of Adults. 7. Insert Outward Date of Travel. 8. Insert Return Date of Travel. 9. Press [F2] to obtain fare. 10. Press [F3] for Timetables. 11. Press [F4] for Reservations. 12. Press [F12] and select method of payment. 13. Press [ENTER] to issue ticket. FA2 FA3 FA4 FA5 FA6 12

13 * 11 VALE ADVANCE, FIRST AND STANDARD: NON-REFNDABLE FROM 12 JNE 2005 Please note that all Value Advance ( Virgin Value ) products, both First Class and Standard Class, issued on or after 12 June 2005 are Non-Refundable. Changes to journey plans are allowed, with customers charged the difference in cost between the ticket held and the cheapest fare available (advance purchase or walk-up) for the journey required, plus the standard 5.00 admin fee per ticket. All other Value Advance terms and conditions remain unchanged - any tickets issued up to and including 11 June 2005 should be refunded, even after 12 June if requested, as per the old terms and conditions. Retail Support Newsrail Express for train company National Rail information over 8,000 copies printed fortnightly 3,000 stations, travel agents and call centres receive Newsrail Express Estimated readership of 15,000 retail staff 13

14 INDEX This index covers those more important items still current from the last six issues of Newsrail Express. Amendments to Fares Manuals and associated Publications are excluded. Some items have been included in the updates to other Manuals as indicated. NEWSRAIL EXPRESS No. PAGE No. ITEM No. MANAL Advance Purchase Tickets RM2/RD1 NAT.D.1 ARRIVA Trains Wales Rail-Sea-Rail Atos Origin NFM 89 Avantix Traveller Fares CD Rom Amendment Atos Origin Notice of Fares Revision Atos Origin Rail Internal Telephone/Fax numbers for Atos Origin Reading Atos Origin Retail Manual Part Two/Rail Directory Part One May Issue Central Trains Alton Towers All-in-One Ticket Central Trains Over 50 s 10/ 5 Flat Fare Offer Central Trains Penalty Fares Central Trains Summary of Fares Review June First Great Western & First Great Western Link June to December Timetables First Great Western Link Heathrow Connect First ScotRail Scottish Executive Ticket Car Parking Fishguard/Rosslare Family Fares RM2/RD1 GW.24 GNER Royal Ascot at York Race Day Special Trains Midland Mainline News National Rail Adult & Child GroupSave National Rail APTIS/SDR Data Cartridges DC 100A National Rail ATOC introduces Electronic Restrictions Manual & Rail Directory for Travel Agents National Rail ATOC Re-Launches Travel Trade Website National Rail Changes to Bus Services 205 & 705 Direct Links between Central London National Rail Termini National Rail Changes to London Visitor Ticketing National Rail Community Rail Day National Rail Family Railcard Trial Promotion National Rail Family Railcard Trial Promotion & 25% Discount Offer National Rail Missing SPORTIS Machine National Rail Missing SPORTIS Machine National Rail New Railcard Leaflets & Posters Summer National Rail PlusBus Rail/Bus Ticket Expands National Rail Rail Enthusiasts visits to Stations National Rail The London Tour London Sightseeing National Rail Ticket on Departure Refunds South West Trains International Festival of the Sea Southern Day at the Races Southern New Bus Links Thameslink New Rail/Bus Link via St Albans to Hatfield Business Park Thameslink Restoration of Thameslink s through London Service from 16 May Thameslink News The National Trust and The National Trust for Scotland 2 for 1 Offer Virgin Trains A change to how we Communicate our Service WAGN No Trains North of Cambridge Wessex Trains Rovers and Rangers in the South West RM2: Retail Manual Part Two RD1: Rail Directory for Travel Agents Part One PAGE No. 14

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16 ASSOCIATION of TRAIN OPERATING COMPANIES working together for Great Britain s National Rail companies Published by Atos Origin, Publications Service nit, 4th Floor, Aquis House Blagrave Steet, Reading RG1 1PL Distribution Int Production Int Facsimile jackie.shastri@atosorigin.com Publications@atosorigin.com Copyright Association of Train Operating Companies (ATOC) 2000 Printed by Hobbs the Printers Ltd, Brunel Road, Totton Hampshire SO40 3WX 16