Fare conditions international train tickets. United Kingdom

Transcription

1 Fare conditions international train tickets United Kingdom

2 Fare conditions for your International train tickets Because we want to provide you with the best possible information about your international train tickets, we have made a list of the various fare types and the respective fare conditions for you. All train journeys to the United Kingdom make use of the Eurostar, the high-speed train line through the channel tunnel, between Brussels/Lille/Paris and Ashford/Ebbsfleet/London. There are two types of international train tickets: those for trains that require a reservation, and those that do not. High-speed trains, such as Eurostar, generally require that passengers reserve a seat, and the tickets are only valid for the specific train, date and class booked, unless otherwise stated in the fare conditions. International tickets for trains that do not require a reservation, such as the Intercity and local trains, are limited to a specific route, but not to a specific departure time or train, unless otherwise stated in the fare conditions. These international train tickets are valid for a maximum of one day and the validity period is specified on the ticket. Eurostar It is important that you check in before the Eurostar service departs.your ticket/fare determines when you must check in, as is specified at the top of your Eurostar ticket: Business Premier : no later than 10 minutes before departure. Standard Premier and Standard (2nd class): no later than 30 minutes before departure. Interrail/Eurail Pass (1st and 2nd class): no later than 45 minutes before departure. If you have an international ticket with a Eurostar reservation that is also valid for transport to and from Any Dutch Station, your international ticket for the Any Dutch Station Brussels South v.v. route will also be valid on the day before or after the date specified on the ticket.

3 Eurostar tickets that are also valid for transport to and from Any Dutch Station constitute multiple contracts. Any complaints, delay refunds, compensation claims or damages claims relating to carriers other than NS International that result from a transport contract set up through NS International can be submitted to NS International. Depending on which carrier is targeted in the claim, NS International will either process the claim itself or forward it to the carrier in question. Reserved seats If you have reserved a seat, we ask that you be seated in your reserved seat within 15 minutes of boarding the train. If you do not do so, the Train Manager may give your seat to another passenger. Homeprint tickets Passengers can now print their own tickets for an increasing number of trains and fare types at home. Homeprint tickets can be booked at any time upuntil shortly before departure via NSInternational.nl, the NS International Service Center, the NS International service desk in the service shop, or via your travel agent. You will receive an confirmation of your homeprint booking, which also includes a button that lets you print your homeprint ticket. If you book your ticket at the NS International service desk in the service shop, your homeprint ticket will be printed for you directly. The following supplemental terms and conditions apply to homeprint tickets: Homeprint tickets must be printed on A4 paper before you begin your journey. Homeprint tickets are personal and non-transferable. See the homeprint ticket for the rules that apply specifically to this type of ticket. Your ticket will be checked based on a valid photo ID. Remember to bring along a valid photo ID (passport or identity card), as the Train Manager may ask you to show it. Your ticket will only be valid for the date (1 day) and/or train booked, unless otherwise stated in the fare conditions. When travelling with a homeprint ticket, you do not need to

4 check in or out if you board the train at the station specified on the ticket. If you need to pass through access gates or show your ticket, simply use the barcode on your homeprint ticket. The normal fare conditions apply for exchanges and cancellations (see tables). When changing the travel date for your ticket, the new date must fall within the carrier s booking period. If a refund is requested within two days after the start date specified on the ticket, the refund will be made via the original payment method after these two days, due to the need to retrieve the necessary authentication data. For homeprint tickets purchased via the NS International service desk in the service shop, you can request a refund at the NS International desk prior to the start of the journey, or after the period stated above. You can also request a refund via the NS International Service Center. Thalys and Eurostar Overbookings The more expensive rates for Thalys and Eurostar services are subject to fairly lenient conditions for exchanges and refunds. As a result, some travellers do not feel a need to cancel their tickets prior to departure. In order to fill seats left empty by no-show passengers, you may be offered an overbook ticket if your requested train is fully booked. An overbook ticket is a reservation without a seat assignment. In consultation with the Train Managers, you may be seated in an unoccupied seat, or if none are available, on one of the folding seats at the front and rear of the train. These tickets can be recognised by the notification No seating reservation.

5 Travel tips Bring your bicycle The following rates apply to transporting your bicycle on a Eurostar service Booked well in advance via eurodespatch@eurostar.com or on phone number (with the bicycle being transported on the same train): 30 per single ticket. Booked on the day of departure (with the bicycle being transported on the same train or the first train with available bicycle spots): 25 per single ticket. Your bicycle will be available no later than 24 hours after arrival. You are requested to report to the Luggage Sending/Retrieval desk in Brussels-South/Midi station an hour before the train s scheduled departure. The same process applies for departures from London St. Pancras. Please report to the Euro-despatch Centre an hour before the train s scheduled departure. Bicycles may only be brought aboard Thalys trains if both wheels have been removed and if the bicycle is transported in a special bicycle cover (max. 135 x 85 x 30 cm). Folding bicycles are permitted if they are folded up and transported in a cover. For more information about travelling with a bicycle, go to NSInternational.nl, call the International Service Center on or visit the NS International service desk in the service shop at most major stations. Travel insurance It is always a good idea to take out a travel insurance policy when you travel. Travel insurance provides you with security in the event that you need medical assistance, are involved in an accident or lose your luggage.

6 Cancellation insurance Certain types of fares are subject to high cancellation fees. It is therefore recommended that you purchase cancellation insurance in advance. Luggage Each train type has different facilities for transporting luggage. For more information about travelling with luggage, see NSInternational.nl, or call the International Service Center on Travellers are required to label their luggage with their first and last name. Pets Travelling with pets is not permitted in the Eurostar, with guide dogs forming the sole exception. In this case, the dog must have been trained by a member organisation of one of the following associations: Assistance Dogs (GB) The International Guide Dog Federation Assistance Dogs International Compensation for delays Eurostar Eurostar has different rules and regulations regarding compensation for delays. For more information about compensation for delays, terms and conditions and the compensation per carrier, see NSinternational. nl/en/after-the-journey/compensation-for-delays, or call the NS International Service Center on General Under certain circumstances, travellers may be eligible for compensation in the event that their international train experiences a delay. One of these conditions is that the delay must involve a

7 cross-border route. The compensation is calculated based on the price of a single ticket, including surcharges, but excluding booking fees or transaction fees. Compensation claims amounting to less than 4 will not be paid out. Compensation is usually paid out in the form of a debit to the traveller s bank account. Compensation requests can be sent to the railway company from which you purchased your ticket, or one of the carriers involved in your international journey. If you wish to receive compensation for a delay, you must submit a compensation request to NS International within three months of your journey, using the compensation request form, along with your original ticket. This form is available via NSinternational. nl/en/after-the-journey/compensation-for-delays or at the NS International service desk in the service shop at most major NS stations. Would you like to know more? For travel tips, advice before you leave, up-to-the-minute information, information on maintenance and delays, the international Travel Planner and information about discount fares, visit NSInternational.nl. You can also purchase train tickets to the most popular international destinations online. For more information, please call the International Service Center on or visit the NS International service desk in the service shop at most major stations.

8 Service Center NS International constantly strives to improve its services, and your comments and suggestions about travelling by train are extremely welcome. If you have any comments or suggestions, please send them to: NS International Service Center P.O. Box GN Utrecht Terms and Conditions The transport contracts between the traveller and the carrier(s) are subject to the relevant carrier s general and special terms and conditions. Several carriers may be part to the transport contracts referred to in the previous section, and your journey may consist of several separate transport contracts, even if you are using a single ticket. Please refer to NSinternational.nl/en/terms-and-conditions or the point of sale for more information. A copy of the terms and conditions can be provided at no extra charge upon request. Transport contracts entered into with the carriers NS International B.V. or HSA Beheer N.V. (which trade under the brand name NS International) are solely applicable to transport using high-speed trains or cross-border trains. In the event of a transfer to or from said trains, a contract with another carrier may come into effect.the following regulations and conditions apply to the transport contracts referred to in the previous section: EU Directive on Travellers Rights, the General Terms and Conditions of NS International, the applicable Train Type Conditions, and the specific Fare Conditions. We wish you a pleasant journey!

9 United Kingdom Eurostar Any Dutch Station <-> London (not valid for Thalys, Eurostar Amsterdam Brussels and ICE Brussels Liège) Fare types Fare conditions Exchange Refund Business Premier ESN Standard Premier ESN Standard ESN (2nd class) Youth ESN (2nd class) None. None. Travellers aged 12 to 25 upon presentation of valid identification. Child ESN Children aged 4 to (1st and 2nd class) 11 Children under the age of 12 are not permitted to travel with Eurostar unaccompanied. Permitted before and up to 60 days after the train s scheduled departure time, if the ticket is unused.* unused. Exchange fee: 40 per person and per single ticket + any price difference with the best unused. Exchange fee: 20 per person and per single ticket + any price difference with the best 100% refund before and up to 60 days after the train s scheduled departure date, if the ticket is unused. Not permitted. *) If the new ticket costs less than the original ticket, the price difference will not be refunded.

10 United Kingdom Eurostar London -> the Netherlands Fare types Fare conditions Exchange Refund** Business Premier Standard Premier Standard (2nd class) None Youth (2nd class) Travellers aged 12 to 25, upon presentation of valid identification. Child (1st and 2nd class) Rail Pass Wheelchair (1st class) Companion (1st and 2nd class) Children aged 4 to 11 on the travel date, and children under the age of 4, who will be travelling in their own seat. Children under the age of 12 are not permitted to travel with Eurostar unaccompanied. Holders of a valid (and validated) international Rail Pass that covers all or part of the Eurostar route: Interrail (all passes) Eurail (all passes) The pass must be valid in the country of departure or arrival: Benelux or United Kingdom for the London->Rotterdam/ Amsterdam route. The pass must be validated prior to the day of the journey. Only 1st-class pass holders are permitted to travel in Standard Premier. Intended for wheelchair passengers, who are unable to walk independently for 200 meters (no proof of disability required). They must remain seated in the wheelchair for the duration of the journey. Intended for the travelling companion of a wheelchair passenger, or visually or otherwise physically or mentally impaired passenger. Disabled passengers may travel with no more than one companion. Companions of a wheelchair passenger up to the age of 16 must be at least 16 years of age on the travel date. train s scheduled departure, if the ticket is unused.* train s scheduled departure, if the ticket is 50 per person and per train s scheduled departure, if the ticket is unused.exchange fee: 40 per person and per train s scheduled departure, if the ticket is 20 per person and per 1x permitted before the train departs. Exchange fee: 20 per person per single ticket in Standard Premier and 15 per person per single ticket in Standard. 40 per person and per 100% refund before the train s scheduled departure, if the ticket is unused. No refunds will be granted after the departure time. Not permitted. *) If the new ticket costs less than the original ticket, the price difference will not be refunded. **) No refunds will be granted for partially unused tickets.

11 United Kingdom Eurostar Belgium <-> London and France <-> London Fare types Fare conditions Exchange Refund** Business Premier Standard Premier Standard (2nd class) Youth (2nd class) Child (1st and 2nd class) Rail Pass Wheelchair None. Travellers aged 12 to 25 upon presentation of valid identification. Children aged 4 to 11. Children under the age of 12 are not permitted to travel with Eurostar unaccompanied. Holders of a valid (and validated) international Rail Pass that covers all or part of the Eurostar route: Interrail (all passes). Eurail (all passes). The pass must be valid in the country of departure or arrival: Benelux or United Kingdom for the London <>Brussels route France or Great Britain for the London<>Paris route. The pass must be validated prior to the day of the journey. Only 1st-class pass holders are permitted to travel in Standard Premier. Intended for wheelchair passengers, who are unable to walk independently for 200 meters (no proof of disability required). They must remain seated in the wheelchair for the duration of the journey. Companion Intended for the travelling (1st and 2nd class) companion of a wheelchair passenger, or visually or otherwise physically or mentally impaired passenger. Disabled passengers may travel with no more than 1 companion. Companions of a wheelchair passenger up to the age of 16 must be at least 16 years of age on the travel date. Permitted before and up to 60 days after the train s scheduled departure time, if the ticket is unused.* 50 per person and per 40 per person and per 20 per person and per Permitted once before the train departs. Exchange fee: 20 per person per single ticket in Standard Premier and 15 per person per single ticket in Standard. 40 per person and per single ticket.* 100% refund before and up to 60 days after the train s scheduled departure date, if the ticket is unused. Not permitted. *) If the new ticket costs less than the original ticket, the price difference will not be refunded. **) Partially unused tickets will not be refunded.

12 United Kingdom Thalys-Eurostar Through Fares Fare types Fare conditions Exchange Refund** Business Premier Standard Premier Standard (2nd class) None Youth (2nd class) Travellers aged 12 to 25, upon presentation of valid identification. Child Children aged 4 to 11 on (1st and 2nd class) the travel date, and children under the age of 4, who will be travelling in their own seat. Children under the age of 12 are not permitted to travel with Eurostar unaccompanied. Wheelchair Intended for wheelchair passengers, who are unable to walk independently for 200 meters (no proof of disability required). They must remain seated in the wheelchair for the duration of the journey. Companion Intended for the travelling (1st and 2nd class) companion of a wheelchair passenger, or visually or otherwise physically or mentally impaired passenger. Disabled passengers may travel with no more than 1 companion. Companions of a wheelchair passenger up to the age of 16 must be at least 16 years of age on the travel date. train s scheduled departure, if the ticket is unused.* 50 per person and per 40 per person and per 20 per person and per Permitted before and up to 60 days after the train s scheduled departure time, if the ticket is unused.* 100% refund before the train s scheduled departure, if the ticket is unused. No refunds will be granted after the departure time. Not permitted. 100% refund before up to 60 days after the train s scheduled departure date, if the ticket is unused. *) If the new ticket costs less than the original ticket, the price difference will not be refunded. **) No refunds will be granted for partially unused tickets.

13 Delete page for online version *) No refunds will be granted for partially unused tickets.

14 More destinations at NSInternational.nl Valid from 7 August 2018 Intercity Berlijn Intercity Brussel