1 National Rail New procedure for contributing information to publish in Newsrail Express, Retail Manuals and Rail Directory for Travel Agents

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1 N ewsrail E X P R E S S 1 National Rail New procedure for contributing information to publish in Newsrail Express, Retail Manuals and Rail Directory for Travel Agents WEEK ENDING 1 OCTOBER 2005 ITEM FOR TRAIN COMPANY ON RETAIL TRAIN TRAVEL ITEM SUBJECT OUTLETS STAFF AGENTS National Rail National Fares Manual 91: Saver and SuperSaver Calendar 3 National Rail New Railcard leaflets and posters Winter National Rail Travel Agents ordering more posters and leaflets 5 National Rail Missing SPORTIS machine 6 Thameslink Thameslink News National Rail information is listed first, followed by Train Company information in alphabetical Train Company order. Further items follow in alphabetical contributor order. To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate. *

2 ADDITIONAL PUBLICATIONS The list shows additional publications included with this Newsrail Express. If you do not receive them, or need extra copies, rail staff should see Further Supplies. Travel Agents please contact your Sales Office. 1. ITEMS YOU SHOULD HAVE RECEIVED PUBLICATION NAME LABEL SENT NEWSRAIL FURTHER CODE TO EXPRESS SUPPLIES NUMBER [See 3 below] Retail Manual Part Two October Issue 187 RM2 Rail 298 PSU Chiltern Railways Just 15 Booklet NRE Rail CONTACTS FOR FURTHER SUPPLIES FOR RAIL STAFF Customer Services TSO St. Crispins Duke Street Norwich NR3 1PD Tel: Fax: DISTRIBUTION DATABASE FOR RETAIL STAFF You should advise any publications database amendments to your Retail Manager, Pricing Manager or to Customer Services, TSO, St. Crispins, Duke Street, Norwich NR3 1PD Tel: , Fax: , customer.services@tso.co.uk 2

3 TO BE READ BY: TRAIN COMPANY RETAIL STAFF U ON-TRAIN STAFF U 1 TRAVEL AGENTS U ASSOCIATION of TRAIN OPERATING COMPANIES NEW PROCEDURE FOR CONTRIBUTING INFORMATION TO PUBLISH IN NEWSRAIL EXPRESS, RETAIL MANUALS AND RAIL DIRECTORY FOR TRAVEL AGENTS The publisher of Newsrail Express, Retail Manuals and Ticket Examiners Handbook is changing from Atos Origin to TSO (The Stationery Office) with immediate effect. ATOC would like to thank Atos Origin (in particular, the very good work put in by the Reading team of Jackie Shastri, John Bennett, Chris Miller and Terry Simms) and Hobbs the Printers for providing the service for many years. Until you receive further information, please send any Newsrail Express and Retail Manual Part Two/Rail Directory for Travel Agents items to: Tony Ewers ATOC anthony.ewers@atoc.org Fax ATOC will continue to edit Newsrail Express, collate input and proof the final publication. ATOC will also continue its overall editorial role for the Retail Manuals, Rail Directory for Travel Agents and Ticket Examiners Handbook. The process of contributing information will change once all TOCs have been trained in the new service which will enable you to electronically insert Newsrail Express items for publication via a Fares and Retail Publications website. The current pricing structure for contributing information will continue and be reviewed once the final electronic procedure has been running for several months. ATOC (through Rail Settlement Plan) are making arrangements for the re-charging mechanism used for National Fares Manuals to be put into place and Purchase Order facilities for external bodies. Please direct any questions on re-charging to Andrew Tolley of RSP on Murray Motley Fares and Retail Publications Relations Manager Newsrail Express for train company National Rail information over 7,000 copies printed fortnightly 3,000 stations, travel agents and call centres receive Newsrail Express Estimated readership of 15,000 retail staff 3

4 TO BE READ BY: TRAIN COMPANY RETAIL STAFF U ON-TRAIN STAFF U 2 TRAVEL AGENTS U ASSOCIATION of TRAIN OPERATING COMPANIES NATIONAL FARES MANUAL 91: SAVER AND SUPERSAVER CALENDAR Unfortunately, the Saver and SuperSaver Availability Calendar shown in NFM91 is incorrect. Will you please ignore the information shown on the inside front and inside back cover for Blue and White days. All recipients of the National Fares Manuals will receive direct from the printers a revised calendar to be inserted in your manuals. If you have not received the inserts by the time you read this article then please contact TSO on Retail Support Newsrail Express for train company National Rail information over 7,000 copies printed fortnightly 3,000 stations, travel agents and call centres receive Newsrail Express Estimated readership of 15,000 retail staff 4

5 TO BE READ BY: TRAIN COMPANY RETAIL STAFF U ON-TRAIN STAFF TRAVEL AGENTS U 3 NEW RAILCARD LEAFLETS & POSTERS WINTER 2005 To coincide with the introduction of the new Winter timetable, Railcard Marketing has updated the station posters and leaflets for the Young Persons, Family and Senior Railcards for the Winter 2005 period. Examples of the new posters and leaflets for the Young Persons, Family and Senior Railcards which you should by now have received are shown below. They should be the only versions of these three Railcard products on display from 25 September Leaflets YP05B Young Persons Railcard Leaflet FR05B Family Railcard Leaflet SN05B Senior Railcard Leaflet Posters YP05B/P Young Persons Railcard Poster FR05B/P Family Railcard Poster 5 SN05B/P Senior Railcard Poster

6 Keeping Customers Informed: In order that the most up to date information is available to customers, please ensure that you display only the current versions of Railcard posters and leaflets. Earlier versions of posters and leaflets that are now out of date should be destroyed. Return of Completed Railcard Application forms: 1. Stations and other TOC locations. Please ensure application forms are fully and clearly completed and returned at least every 4 weeks to: Settlements Team, ATOS Origin, PO BOX 5332, Derby DE24 8UP. 2. Travel Agents Please ensure application forms are fully and clearly completed and returned at least every 4 weeks to: Travel Trade Service, PO BOX 177, Stevenage SG1 2YW. Leaflet & Booklet Supplies: If the quantity of any or all of the Railcard material supplied needs to be adjusted or the delivery address revised in any way, then please contact ATOC Marketing either by fax , or in writing to:- Dept. 05B, ATOC Marketing, 40 Bernard Street, London WC1N 1BY, ensuring that your full postal address is given together with your NLC or agency code. Please give details of your preferred initial supply of each Railcard leaflet/booklet (rounded up to the nearest 50) for both the Summer (May/June to September) and Winter (September to May/June) periods of the year. You may, of course, advise us of any revisions to these quantities at any time. Ordering extra Leaflets & Posters: Stations and Travel Agents: Full details of how to obtain further supplies of leaflets, booklets, posters etc., are shown in the latest update to the Railcard section of Retail Manual Part Two (NAT.A.3 and NAT.A.4 October 2005). The ATOC Marketing team would like to thank you in advance for your continued assistance. ATOC Marketing, Railcards Samantha Mathieson Joanna Ford Newsrail Express for train company National Rail information over 7,000 copies printed fortnightly 3,000 stations, travel agents and call centres receive Newsrail Express Estimated readership of 15,000 retail staff 6

7 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF TRAVEL AGENTS U 4 TRAVEL AGENTS ORDERING MORE POSTERS & LEAFLETS With effect from the end of September 2005, Dawsons Marketing Services will be closing their publicity distribution depot. To order additional copies of the Senior, Young Persons and Family Railcard leaflets, valid from 25 September 2005 and Network Railcard leaflets, valid until 1 January 2006, or the current Rail Travel for Disabled Passengers booklet, rail-appointed Travel Agents should contact: TNT Printline, Telephone No: , Fax No: or Amanda.packham@tnt.co.uk Railcard posters (Double Royal size, 25" x 40") are normally only suitable for display at stations. However, Travel Agents wishing to use them, may be able to obtain copies by application to: Paula Murphy Associates, Telephone No: , Fax No: or orders@herculesdistribution.co.uk Should these telephone, fax numbers or details change, ATOC Marketing will notify you through Newsrail Express. ATOC Marketing, Railcards Peter Pryor TO BE READ BY: TRAIN COMPANY RETAIL STAFF U ON-TRAIN STAFF U TRAVEL AGENTS 5 MISSING SPORTIS MACHINE ASSOCIATION of TRAIN OPERATING COMPANIES The following SPORTIS machine has been reported stolen. Southern Railway: Victoria based machine number Please look out for ticket issues 6865 and higher. If you come across any of the above tickets, please withdraw them and issue a free excess ticket. You should take full details of the passenger's name and address and where they bought the ticket. Details should be reported as soon as possible to your local British Transport Police and also to RSP on Rail Settlement Plan

8 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF TRAVEL AGENTS U U 6 THAMESLINK NEWS Thameslink Half Past Ten Promotion Between 25 September 2005 and 31 March 2006, Thameslink will be running a special promotion, the objective being to generate more leisure travel. Leaflets will be distributed to potential customers, either by direct mail or by demonstration teams in shopping centres. The leaflets will include a voucher offering travel at half the normal Cheap Day Return fare to two people travelling together, provided that they start their journey after 1000 and travel to any station served by Thameslink trains. To take advantage of this offer, customers will complete the required information on the voucher and hand it in at one of the following ticket offices: Bedford, Flitwick, Harlington, Leagrave, Luton, Luton Airport Parkway, Harpenden, St Albans, Radlett, Elstree & Borehamwood, Mill Hill Broadway, Hendon, Cricklewood, West Hampstead Thameslink. Individual tickets will then be issued at half the normal Cheap Day Return fare. Thameslink FlyAway tickets to Gatwick Airport and Luton Airport Parkway Fixed fare of for four people Full details of the outstanding value FlyAway tickets were shown in Item 6 of Newsrail Express 289. Please note that FlyAway may also be sold by selected Tourist Information Centres, where the date on the ticket is hand-stamped. Business Development Manager Newsrail Express for train company National Rail information over 7,000 copies printed fortnightly 3,000 stations, travel agents and call centres receive Newsrail Express Estimated readership of 15,000 retail staff 8

9 INDEX This index covers those more important items still current from the last six issues of Newsrail Express. Amendments to Fares Manuals and associated Publications are excluded. NEWSRAIL EXPRESS No. PAGE No. ARRIVA Trains Wales Pembroke to Rosslare with Irish Ferries Central Trains Railway Station Car Parks Central Trains Summary of Fares Review September First ScotRail Caledonian Sleeper On-Train Smoking Policy GNER New Advance First and Standard Single Tickets Midland Mainline New MML Advance Purchase Fares Missing SPORTIS Machine National Rail Annual Gold Card Leisure Benefits National Rail Annual Gold Cards National Rail First National Community Railfest National Rail Free Return Travel Pass for Staff attending Controllers Development Workshop National Rail HM Forces Railcard Changes to Discounts and Minimum Fares National Rail Missing SPORTIS Machines National Rail New Natwest 5-year Young Persons Railcard National Rail Notice of Fares Revision National Rail PlusBus New Station Zones National Rail Railcard Discounts Off Peak Day Travelcards National Rail Season Ticket Sales from Rail Ticketing Sites National Rail Transport for London Student Discount Scheme National Rail Travel Trade Information Online (for Travel Agents only) National Rail Travel Trade Information Online Further Information for Travel Agents only Wessex Trains GroupSave on Wessex Trains ITEM No. MANUAL PAGE No. RM2: RD1: Retail Manual Part Two Rail Directory for Travel Agents Part One 9

10

11

12 ASSOCIATION of TRAIN OPERATING COMPANIES working together for Great Britain s National Rail companies Printed by Hobbs the Printers Ltd, Brunel Road, Totton Hampshire SO40 3WX Copyright Association of Train Operating Companies (ATOC)

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