Contents. BritRail Passes. 1. Contact Us. 2a/b New For 2005! 3. Products

Transcription

1

2 Contents 1. Contact Us 2a/b New For 2005! 3. Products BritRail Passes A. BritRail Consecutive Pass and BritRail FlexiPass B. BritRail Consecutive & Flexi England Passes C. BritRail + Ireland Pass D. BritRail London Plus Pass E. BritRail Scottish Freedom Pass BritRail Point to Point Tickets F. BritRail Open Point to Point Tickets G. Gatwick Express H. Heathrow Express I. Stansted Express J. Luton Airport London K. Manchester Airport Rail Links L. Birmingham Airport Rail Links M. Caledonian Sleepers (London Scotland) Night Riviera Services (London South West) BritRail Travel Extras N. London Visitor TravelCard (underground & bus) O. BritainShrinkers P. City Sightseeing Bus Tours Q. Great British Heritage Pass R. London Pass S. York Pass T. Dublin Pass BritRail Seat and Sleeper Reservations U. Seat Reservations V. Sleeper Services and Reservations ACP Rail International Page 2 12/01/04

3 4. Why Purchase a BritRail Pass? 5. Suggested Routes & Planning a Trip 6. Suggested Hub Cities and Short Trips 7. Scenic Rail Routes in Britain 8. Arriving in Britain by Air 9. Reservations Policy and Advice 10. Sleeper Reservations 11. Rail Travel for Disabled Passengers 12. Catering Tips 13. Luggage Tips 14. Cancellation, Refunds, Responsibility & Liability Appendix A BritRail Map ACP Rail International Page 3 12/01/04

4 1. Contacts BritRail is a division of ACP Rail International, which manages overseas sales of the BritRail product range.. Helpdesks for our ticketing systems are available to deal with any booking problems and are open Monday to Friday CET: RailNet Helpdesk info@acprailnet.com Tel: AccesRail Helpdesk info@accesrail.com Tel: The Sales Office for your Region is: BritRail Official BritRail website 2 nd Floor, Sutton House Victoria Street London SW1E 5LB Tel: +44 (0) Fax: +44 (0) Key Contacts Name Title Based Mark Butlin Sales Director, Europe London markbutlin@acprail.com Ian Campbell Sales Support Manager London iancampbell@acprail.com Danny Manning Operations Manager London dannymanning@acprail.com ACP Rail International Page 4 Dec 2004

5 2a. New Products For 2005 Please note that for the first time we have produced a Japanese language BritRail brochure. If you would like supplies please contact your Sales Manager. There are a number of minor changes to the range for 2005 as follows: Youth Discounts The 25% Youth discount on Standard Class Consecutive, Flexi & London Plus Pass will be extended to First Class. BriRail London Plus Pass This Pass was previously known as the BritRail Days Out of London Pass. It is unchanged and offers unlimited travel throughout the South-East of England including airport transfers from London Gatwick, London Stansted and London Luton airports to Central London. From 7,400 Yen Yen for 2 days travel. BritRail England Passes The BritRail England Pass introduced in 2004 has proved such a success that we are making it a permanent feature of the product range. It offers a 20% discount on a full BritRail Pass for travel anywhere in England (excludes Scotland and Wales). From 18,400 Yen for 4 days travel. Scottish Freedom Pass New Tour Rates We now have tour rates for the Scottish Freedom Pass offering substantial discounts on the full price product. If you are interested in packaging this product please contact your sales manager. More City Passes We have now added the York and Dublin City Passes to our range of City Passes. Additionally we now have a new 1 Day version of the popular London Pass. The Dublin Pass makes a great add-on to the BritRail + Ireland Pass, and also to our shortly to be announced new range of Irish Rail products. Best Of Britain Guide We will be publishing our Best Of Britain guide. This contains information about things to see and do by train in Britain and discounts to use. Please ensure that customers purchasing a BritRail Pass or point to point ticket receive a copy. ACP Rail International Page 5 Dec 2004

6 2b. More New Trains Many improvements have occurred to the rail network in Britain over the last few years, but the biggest improvement of them all took place at the end of 2004 with the introduction of Virgin Trains new 125mph tilting Pendolino and Super Voyager trains The benefits include: More frequent services to more places Faster journey times Brand new trains with facilities which include: o At seat audio o At seat meals in First Class o On board shop o Power points for lap top computers Pendolino trains run from London Euston on the West Coast MainLine: Journey Fastest Journey Time Frequency London Manchester 2 hours 6 mins 2 per hour London Birmingham 1 hour 21 mins 2 per hour London Liverpool 2 hours 20 mins 1 per hour London Glasgow 4 hours 42 mins 1 per hour Voyager and SuperVoyager trains run on cross-country routes hubbing through Birmingham, with 2 services an hour to destinations such as Newcastle, Manchester and Bristol ACP Rail International Page 6 Dec 2004

7 3. PRODUCTS BRITRAIL PASSES A. BRITRAIL CONSECUTIVE PASS & BRITRAIL FLEXIPASS BritRail Passes allow unlimited travel in England, Scotland and Wales on any scheduled train over the whole of Great Britain s National Rail network during the validity of the Pass without restrictions. Heathrow Express, Gatwick Express and Stansted Express, trains from Luton Airport to London, from Birmingham and Manchester airports are also included. BritRail Consecutive Pass is valid for travel on a set number of consecutive days. Passes are available for 2, 4, 8, 15, 22 days or 1 month. BritRail FlexiPass permits the holder to choose the travel days within the period of validity. Passes are available for 2, 3, 4, 8 or 15 days travel within 2 months. Prices inyen BritRail Consecutive Pass First Adult Standard 4 Days 34,500 23,000 8 Days 49,500 32, Days 74,100 49, Days 94,100 62,500 1 Month 111,400 74,100 Adult BritRail FlexiPass First Standard 4 Days in 2 Months 43,200 29,100 8 Days in 2 Months 63,200 42, Days in 2 Months 95,200 63,800 ACP Rail International Page 7 Dec 2004

8 Senior and Youth Discounts:. Senior First Class BritRail Consecutive Japan Sales Manual 2005 Youth Standard & First Class 15% 25% BritRail FlexiPass 15% 25% Children Off-Peak Party Discount One Child aged 5-15 can travel FREE with each Full Price adult Pass Additional Children (5-15) pay half the adult fare. Children under 5 travel free and do not need a ticket. All Customers receive an additional 25% discount when travelling 1 st January 28 th February 2005 and 1 st November th February The 3 rd to 9 th people travelling in a group receive a 50% discount Other Notes BritRail Passes are not valid on Eurostar services between London and Brussels or Paris, Transport for London Underground trains or buses, on special excursions, on ships or other Channel ferries, or on coach services. BritRailPasses are not valid on trains in the Republic of Ireland, Northern Ireland or any other transport service not mentioned here. Some commuter services do not have First Class; this has been allowed for in the price. Ideal for BritRail Consecutive Pass is ideal for those whose time is restricted and will be on the move. BritRail FlexiPass is ideal for those who wish to linger several days or a week or more in one location. ACP Rail International Page 8 Dec 2004

9 B. BRITRAIL ENGLAND CONSECUTIVE PASS & BRITRAILENGLAND FLEXIPASS BritRail England Passes allow unlimited travel in England on any scheduled train. Heathrow Express, Gatwick Express and Stansted Express, trains from Luton Airport to London, from Birmingham and Manchester airports are also included. BritRail England Consecutive Pass is valid for travel on a set number of consecutive days. Passes are available for 2, 4, 8, 15, 22 days or 1 month. BritRail England FlexiPass permits the holder to choose the travel days within the period of validity. Passes are available for 2, 4, 8 or 15 days travel within 2 months. The boundary stations for this pass are: Carlisle, Berwick upon Tweed, Lyndey, Gloucester, Cheltenham, Hereford, Bucknell, Shrewsbury, Chirk, Crewe, Chester, West Kirby. Prices in Yen BritRail England Consecutive Pass First Adult Standard 4 Days 27,600 18,400 8 Days 39,600 26, Days 59,300 39, Days 75,300 50,000 1 Month 89,100 59,300 Adult BritRail England FlexiPass First Standard 4 Days in 2 Months 34,500 23,200 8 Days in 2 Months 50,500 33, Days in 2 Months 76,100 51,000 Senior and Youth Discounts:. Senior First Class BritRail Consecutive Youth Standard & First Class 15% 25% BritRail FlexiPass 15% 25% Children One Child aged 5-15 can travel FREE with each Full Price adult Pass Additional Children (5-15) pay half the adult fare. ACP Rail International Page 9 Dec 2004

10 Off-Peak Party Discount Japan Sales Manual 2005 Children under 5 travel free and do not need a ticket. All customers receive an additional 25% discount when travelling 1 st January 28 th February 2005 and 1 st November th February The 3 rd to 9 th people travelling in a group receive a 50% discount Other Notes BritRail Passes are not valid on Eurostar services between London and Brussels or Paris, Transport for London Underground trains or buses, on special excursions, on ships or other Channel ferries, or on coach services. BritRail Euro Passes are not valid on trains in the Republic of Ireland, Northern Ireland or any other transport service not mentioned here. Some commuter services do not have First Class; this has been allowed for in the price. Ideal for BritRail England Consecutive Pass is ideal for those whose time is restricted and will be on the move. BritRail England FlexiPass is ideal for those who wish to linger several days or a week or more in one location. C. BRITRAIL PASS + IRELAND Unlimited rail travel in England, Wales, Scotland, Northern Ireland and the Republic of Ireland including a roundtrip Stena Line or Irish Ferries sea crossing between Stranraer and Belfast, Holyhead and Dublin Port or Dun Laoghaire or Fishguard and Rosslare, via ship or high speed catamaran. Roundtrip sea crossings can be made on different routes for the outward and return journey. Prices in Yen BritRail Pass + Ireland First Standard 5 Days in 1 Month 63,300 45, Days in 1 Month 104,600 73,200 Children aged 5-15 pay half the adult fare. Children under 5 travel free and do not need a ticket. Other Notes Reservations for sea crossings are not necessary Why not combine this Pass with our new Dublin Pass, giving free access to the city s main attractions. Ideal for Independent travellers visiting both Great Britain and Ireland. ACP Rail International Page 10 Dec 2004

11 D. BRITRAIL LONDON PLUS PASS (PREVIOUSLY BRITRAIL DAYS OUT FROM LONDON PASS Unlimited rail travel in the south east of England, including Oxford, Cambridge & Brighton. Boundary stations are: Harwich, Kings Lynn, Huntingdon, Bedford, Long Buckby, Banbury, Worcester Foregate Bedwyn, Exeter (via Salisbury only), West of Didcot Parkway and Weymouth. Prices inyen BritRail London Plus Adult Pass First Standard 2 Days in 8 Days 11,200 7,400 4 Days in 8 Days 18,500 13,900 7 Days in 15 Days 24,600 18,500 Children Small Groups Youth Seniors Off-Peak One Child aged 5-15 can travel FREE with each Full Price adult Pass Additional Children (5-15) pay half the adult fare. Children under 5 travel free and do not need a ticket The 3 rd to 9 th people travelling in a group receive a 50% discount Age receive a 25% discount on the Adult Fare in First & Standard Class Age 60 and over receive 15% discount in First Class. All customers receive an additional 25% discount when travelling 1 st January 28 th February 2005 and 1 st November th February Other Notes This pass is NOT valid on First Great Western services west of Didcot Parkway, i.e. not valid to Bath, or on Heathrow Express services between London Paddington and Heathrow Airport. Some commuter services do not have First Class; this has been allowed for in the price. Ideal for Visitors staying in or around London and wanting to make day trips to attractions such as Canterbury, Cambridge, Oxford, Brighton, Dover, Hastings, Poole, Greenwich, Winchester and many more! ACP Rail International Page 11 Dec 2004

12 E. BritRail Scottish Freedom Pass Japan Sales Manual 2005 Unlimited train travel in Scotland. Pass includes travel to/from Berwick upon Tweed and Carlisle. Also covers travel on Caledonian MacBrayne and Strathclyde ferries to islands, as well as key bus links and Glasgow Underground Prices inyen BritRail Scottish Freedom Pass Standard 4 Days in 8 Days 19,800 8 Days in 15 Days 25,800 Children Age 5-15 pay half the adult fare. Children under 5 travel free and do not need a ticket. Other Notes 33% Discount on P & O Ferry Routes (Scrabster Stromness (Orkney) Complimentary pack of information and detailed timetables upon validation of the Pass. Ideal for The BritRail Scottish Freedom Pass may be validated at main stations within Scotland (Aberdeen, Dundee, Edinburgh, Fort William, Glasgow Central & Queen Street, Inverness, Oban, Paisley, Perth & Stirling Visitors wishing to explore Scotland and its islands in depth. Some travel restrictions apply before Mon-Fri. ACP Rail International Page 12 Dec 2004

13 BRITRAIL POINT TO POINT TICKETS Japan Sales Manual 2005 F. BRITRAIL OPEN POINT TO POINT TICKETS Valid for travel between two selected stations. There are no restrictions as to day, time, or train. Tickets are valid for 2 months from the date of outward travel. Children Age 5-15 pay half the adult fare. Children under 5 travel free and do not need a ticket. Other Notes Reservations are not compulsory but are recommended. They can be made when booking (normally available 3 months in advance of travel) or at stations when in Britain. Group rates for groups of 10 or more available on request. Point-to-Point Tickets must be validated within 6 months of issuing date. Once they are validated, they are valid for 2 months from that date. Ideal for FAQ Those who are not touring but have a specific journey to make, for example the business traveller. Why buy in advance? - These tickets are intended for overseas visitors, they carry no restrictions as to time, day or availability. - Travel on any train on the route in question. - Stop-off as often as wished in the direction of travel. (On a London/Edinburgh BritRail Open Single, the client could stop at York, Durham and Newcastle.) Are cheaper tickets available in the UK? - Sometimes, however, they are usually date, train/time restricted, non-changeable, subject to penalties, etc. - Many are valid only on certain train operating company services. - Many routes require advance local purchase. ACP Rail International Page 13 Dec 2004

14 G. GATWICK EXPRESS Travel non-stop between Gatwick Airport and London Victoria. There are no restrictions as to time, day or train. Prices inyen Gatwick Express First Class Standard Class Single 4,000 2,500 Return 8,000 4,900 Children Other Notes Gatwick Express is the fastest way to travel from Gatwick Airport to central London - the 27 miles are covered in just 30 minutes. Trains leave every 15 minutes from London Victoria and Gatwick Airport throughout the day and evening. Gatwick Airport Station is actually part of Gatwick Airport. There are no long corridors to walk through and it is nearer than the buses and taxis. Age 5-15 pay half the adult fare. Children under 5 travel free and do not need a ticket Ideal for All airport travellers going to London. London Victoria station is in London s West End and offers a variety of Underground and mainline rail connections, local and long distance buses and of course, easy access to taxis. H. HEATHROW EXPRESS Travel non-stop between Heathrow Airport and London Paddington. There are no restrictions as to time, day or train. Prices in Yen Heathrow Express First Class Standard Class Single 4,900 3,000 Return 9,300 5,500 Other Notes The quickest way from Heathrow Airport to central London! Trains depart every 15 minutes and the journey takes just 15 minutes. Heathrow Express serves all four terminals at Heathrow Airport with one station for Terminals 1, 2, and 3 and a separate one for Terminal 4. Children Age 5-15 pay half the adult fare. Children under 5 travel free and do not need a ticket ACP Rail International Page 14 Dec 2004

15 Ideal for All airport travellers going to London. Paddington Station offers a variety of Underground and mainline rail connections, local and long distance buses and of course, easy access to taxis. ACP Rail International Page 15 Dec 2004

16 I. Stansted Express Travel non-stop between London Liverpool St and London Stansted Airport There are no restrictions as to time, day or train. Prices inyen Stansted Express First Class Standard Class Single 4,600 2,900 Return 8,200 5,300 Other Notes Stansted Express trains take you directly from the Airport to London Liverpool Street Station in 42 minutes. Stansted Airport is also the starting point for a regular service that takes you cross country through Cambridge, Peterborough (for connections to York and Edinburgh), to Birmingham, Liverpool or Manchester. Children Age 5-15 pay half the adult fare. Children under 5 travel free and do not need a ticket. Ideal for. J. Luton Airport to London Direct travel to the City of London (business district around Liverpool Street or London s West End (change at Tottenham Hale onto the Victoria line underground line. Travel non-stop between Central London (Blackriars, Farringdon, and Kings Cross Thameslink to London Luton Airport There are no restrictions as to time, day or train. Prices inyen First Class Standard Class Single Return Other Notes: Trains take you directly from the Airport station to London St.Pancras Station in 45 minutes. Through services to London Kings Cross Thameslink Station and stations to the South Coast will resume in May 2005 following completion of engineering work. Luton Airport is also the starting point for a regular service that takes you North to Bedford for connections to Nottingham, Leicester, Derby, Sheffield and Leeds. The Airport station is a short free shuttle bus ride from the airport terminal. Children Ideal for. Age 5-15 pay half the adult fare. Children under 5 travel free and do not need a ticket. Direct travel to the City of London ACP Rail International Page 16 Dec 2004

17 K. Manchester Airport to Manchester Japan Sales Manual 2005 Travel non-stop the short journey between Manchester Airport and Central Manchester. Direct trains are also available to Liverpool, Leeds, York, Blackpool, Windermere and Newcastle. Prices inyen First Class Standard Class Single Return Children Ideal for. Age 5-15 pay half the adult fare. Children under 5 travel free and do not need a ticket. Direct travel to the City of Manchester and direct onwards to many other North West and North East England destinations L. Birmingham Airport to Birmingham Travel non-stop between Birmingham Airport and Central Birmingham. An ultra modern monorail takes you the short distance from the airport terminal to the station where direct trains take you to Birmingham in around 10 minutes. Direct connections are also available to London, Oxford and local station in the West Midlands Prices inyen First Class Standard Class Single Return Children Ideal for. Age 5-15 pay half the adult fare. Children under 5 travel free and do not need a ticket. Direct travel to the City of Manchester and direct onwards to many other North West destinations ACP Rail International Page 17 Dec 2004

18 M. Caledonian Sleepers Japan Sales Manual 2005 Ride overnight between London Euston & cities in Scotland and arrive the following morning in the heart of the Highlands or the centre of the city. Save the cost of a night s hotel and sleep in the luxury of one of our sleepers. Special inclusive fares for sleeper train service to and from Scotland. For Travel First Class Std Class between London and Carlisle, Edinburgh or Glasgow One Way 26,100 19,500 Round Trip 39,500 29,000 For Travel First Class Std Class between London and Aberdeen, Dundee, Ft. William or Inverness One Way 30,300 23,700 Round Trip 46,100 33,000 Fare includes rail ticket and sleeper reservation supplement. Children (5-15) pay half the adult fare. Children under 5 travel free. No 1 st Class Child Discount ACP Rail International Page 18 Dec 2004

19 BRITRAIL TRAVEL EXTRAS Japan Sales Manual 2005 N. LONDON VISITOR TRAVELCARD (PLEASE NOTE THAT THIS PRODUCT WILL BE REVISED FROM 31 ST MARCH 2005 MORE DETAILS WILL BE AVAILABLE SOON) Unlimited travel on the London Underground and Bus network, within either the Central Zone (Zones 1 and 2) or All Zones (Zones 1-6) including the Piccadilly Line to London Heathrow Airport. With the Visitor Travelcard, there are no date or time restrictions. No photocard required. Upon exchange of voucher in London, receive a discount booklet with coupons for many popular London attractions. Prices inyen ALL ZONE CENTRAL ZONE (1&2) Adult Child Adult Child 3 Days 4,200 1,850 2,800 1,200 4 Days 5,600 2,200 3,500 1,400 7 Days 8,300 3,500 4,300 1,700 Children Age 5 15 Other Notes Travel days are consecutive. London Visitor Travelcard exchange vouchers must be exchanged for a ticket in London. It must be exchanged upon arrival in London for the actual Travelcard at a London Transport Travel Information Centre. The voucher cannot be exchanged at Railway stations. London Transport Travel Information Centres: - Euston - Hammersmith - Heathrow Airport Terminal 1 and the Station serving Terminals 1,2 &3 and the Station at Terminal 4 - Liverpool Street - Oxford Circus - Piccadilly Circus - St James Park - Victoria Ideal for Zone is 2 Anyone visiting London remember a single journey for one stop in the Central ACP Rail International Page 19 Dec 2004

20 O. BritainShrinkers Japan Sales Manual 2005 BritainShrinkers was established in 1972 and are the pioneers in the fully escorted day and night trips from London to Paris. Their full range of escorted and newly developed unescorted trips leave from London s Waterloo International station via the top-notch Eurostar service through the Channel Tunnel. A tremendous value, featuring packages with 4 star hotels and indepth commentary of the French capital. Fully escorted day tour includes: Check-in staff at Waterloo International. Round-trip rail ticket and seat reservations. Guided services throughout. Coach for Paris sightseeing. Map of Paris. First Class ticket aboard Eurostar includes a full meal service. After checking in at 6:30 am, leave Waterloo International with your BritainShrinkers guide aboard the 7:23 am Eurostar train for the three-hour journey to Paris. Enjoy a fully guided panoramic tour of Paris including the Champs-Elysees, Arc de Triomphe, Eiffel Tower and much more. The afternoon will be free to shop and explore independently or with your guide: alternatively an optional tour to the Louvre* or a Seine Cruise** may be added to your day. Return to London via an early evening Eurostar, arriving at approximately 9:15 pm. *Louvre is closed on Tuesdays. Paris Tours Operate: January & February: Daily except Sunday June thru September: October & November: December: Monday, Wednesday, Saturday Daily Daily except Sunday Monday, Wednesday, Saturday Paris Tour 2 nd Class Paris One Way First Class Paris Tour First Class Round Trip Escorted Unescorted RailNet Code Adult Child RailNetC ode Adult Child Tour P 31,400 27,200 Tour PU 25,100 20,900 Tour PX 38,800 33,500 Tour PXU 32,500 27,200 Tour PF 46,200 39,900 Tour PFU 39,900 33,500 ACP Rail International Page 20 Dec 2004

21 *Paris Overnighter 2 nd Class *Paris Overnighter One way First Class *Paris Overnighter First Class Round Trip Japan Sales Manual 2005 Tour PN 54,600 50,400 Tour PT 50,400 46,200 Tour PXN 66,200 57,800 Tour PFT Tour PFN 77,800 65,100 Tour PXT 75,700 67,200 63,000 56,700 ACP Rail International Page 21 Dec 2004

22 P. City Sightseeing Bus Tours City sightseeing City Sightseeing now operates in many tourist towns and cities in Britain. With distinctive buses and friendly staff, the choice in selected cities between multilingual commentary or live guide, an exclusive Kids Commentary in some destinations, sightseeing has never been so much fun! 1 Day Validity Coupon for B cities Coupon for E cities Coupon for F cities Coupon for G cities Coupon for H cities Adult 3,500 2,200 1,900 1,500 1,200 B cities - London E cities Dublin F cities Bath, Belfast, Bristol, Cambridge, Edinburgh, Glasgow, Oxford, Stratford-upon-Avon & York G cities Bournemouth, Brighton, Cardiff, Chester, Llandudno, New Forest, Norwich, Plymouth, Stirling H cities Blackpool, Colchester, Dover, Eastbourne, Felixstowe, Great Yarmouth, Inverness, Ipswich, Leicester, Liverpool, Manchester, Newcastle/Gateshead, Newport, Perth, South Tyneside/Sunderland, Southend, Thanet (Margate/Ramsgate & Broadstairs), Windsor & Eton can be checked for more details. Ideal for Clients with a BritRail Pass. Travellers are taken to the main tourist attractions and can hop off to explore them further, then can simply hop on a later bus. Saves walking and offers an educational commentary too! ACP Rail International Page 22 Dec 2004

23 Q. Great British Heritage Pass Japan Sales Manual 2005 This unique pass gives free entry to over 600 magnificent castles, gardens and historic homes throughout England, Scotland, Wales & Northern Ireland. Prices in Yen Adult 4 Days 5,600 7 Days 7, Days 10,350 1 Month 14,000 Other Notes This pass is non-refundable/non-returnable once purchased and there are no discounts for seniors, children or youths Properties include Hampton Court Palace, Shakespeare s birthplace, Stonehenge, Warwick Castle and Windsor Castle. A souvenir gazetteer listing all of the properties with opening times and maps showing the locations is given to customers. Tickets should be placed in special Great British Heritage Pass ticket cover (Call us if you require supplies of these) NOTE: Some properties are closed between the end of October and March/April Ideal for Clients wishing to visit historic attractions and gardens, many of which are easily accessible from rail stations R. London Pass Gives free entrance to over 60 of London s most popular attractions. Attractions include Tower of London, Museums and Art galleries. The customer is given an exchange voucher, which can be exchanged for a smartcard ticket at any London Transport Information Centre. The customer will receive a high quality guide book when they exchange their voucher, giving detailed information about each attraction. Prices inyen Adult Child 1 Day 5,600 3,800 2 Days 8,700 6,000 3 Days 10,900 7,100 6 Days 15,300 9,800 ACP Rail International Page 23 Dec 2004

24 Note: If you require London Pass publicity leaflets, please call us, or for more information please see S. York Pass Gives free entrance to many of York s most popular attractions including York Minster, The National Railway Museum and York Dungeon The customer is given an exchange voucher, which can be exchanged for a smartcard ticket. The customer will receive a high quality guide book when they exchange their voucher, giving detailed information about each attraction. Prices inyen Adult Child 1 Day 3,800 2,300 2 Days 5,600 3,600 3 Days 7,100 4,900 Note: If you require York Pass publicity leaflets, please call us, or for more information please see T. Dublin Pass Gives free entrance to over 30 of Dublin s most popular attractions including The James Joyce Museum and Malahide Castle. You can also take advantage of free travel on the AirCoach between the Airport and the City Centre. Prices inyen Adult Child 2 Day 7,300 4,400 3 Days 8,800 5,100 6 Days 13,300 6,600 The customer is given an exchange voucher, which can be exchanged for a smartcard ticket. The customer will receive a high quality guide book when they exchange their voucher, giving detailed information about each attraction. Note: If you require Dublin Pass publicity leaflets, please call us, or for more information please see ACP Rail International Page 24 Dec 2004

25 BRITRAIL SEAT & SLEEPER RESERVATIONS U. Seat Reservations SEAT RESERVATIONS are 1150 Yen per person per train. V. Sleeper Reservations & Services SLEEPER SUPPLEMENT is 8950 Yen per person First Class and 7600 per person Standard Class. Sleepers leave London Euston station Sunday to Friday nights with services to Edinburgh, Glasgow and most major stations on the routes to Inverness, Aberdeen and Fort William (Caledonian Sleepers). Sleepers also operate from London Paddington to Plymouth and main stations through Cornwall to Penzance (Night Riviera). They are great way to cover a large distance whilst getting a night s rest, and saving a night s hotel cost. Sleepers are air-conditioned and have a wash basin. First Class is single berths and Standard Class is dual occupancy. A light breakfast is served. To travel in sleepers, an all inclusive Caledonian Sleepers ticket must be purchased (for Scotland services) or a supplement in addition to a BritRail Pass or point-to-point ticket. ACP Rail International Page 25 Dec 2004

26 4. WHY SHOULD I BUY A BRITRAIL PASS? BritRail Passes must be bought before arrival in the UK and are only available to those who do not reside in the United Kingdom. This section is designed to help decide which product is right for the client. Note: Citizens of the UK residing overseas are eligible to purchase a BritRail Euro Pass. Our Advice A BritRail Pass can be absolutely invaluable. It can save the client hundreds of euros. It is flexible and can be used on any train in Britain But first, what are the alternatives? If the client wants to travel by train but does not buy a BritRail Pass in advance, they can buy point-to-point tickets at the time of travel in the UK. There are some cheap fares on offer, however the best fares frequently require advance purchase (up to 14 days), compulsory seat reservation and there are limits on the number of tickets available for a specific train. Saver Fares can be bought at the time of travel. While they do not have quotas, they cannot normally be used at peak times of the day. Passengers will be charged the full fare if they travel on restricted trains, which tend to be in the mornings and evening rush hour periods. Stopovers en route are not allowed. ACP Rail International Page 26 Dec 2004

27 Is a BritRail Pass right for my clients? Begin by asking the client these questions: - Will you be making two or more fairly long journeys? - Will you be making a circular tour(s)? - Do you wish to have the flexibility to travel on any train? - Will you be making several short journeys? - Will you be travelling in peak periods in the mornings and evenings? - Are you likely to want to travel on a Friday? - Do you wish to have the flexibility to hop off at stations en route and plan as you go? - Are you going from London to Scotland? - Are you confident about buying rail tickets in English - Do you want hassle free travel with no queuing for tickets? If the answer is Yes to one or more of these questions, a BritRail Pass is suitable. If one journey is being made, then an Open Point to Point is best. BritRail Open Point to Point tickets offer reductions on round trips in both First and Standard class. And of course, all BritRail tickets can be used on any train. Why buy a First Class Pass? If the clients want to travel in First Class, and we recommend that they do, then a Pass is almost certain to be the best bet. Tickets for First Class in Britain tend to be expensive and are mostly designed for the business traveller. First Class BritRail Pass prices offer more affordable First Class travel. ACP Rail International Page 27 Dec 2004

28 What is the difference between First and Standard Class in Britain? - First Class has larger seats, more space both for your client and their luggage. - First Class carriages are usually less busy and offer a quieter atmosphere - On many routes First Class offers extras, including free tea and coffee. Some routes even offer free snacks and newspapers. Certain long haul routes have table or buffet service meal too. It is normally very good and comparable to airline first class. - The decor and ambiance is very pleasant frequently leaving one disappointed that the train has arrived. - Some commuter routes radiating from the big cities have First Class accommodation, but please check before booking. Here the benefit is space for your client on busy rush hour trains. - First Class is usually at the London end of the platform (i.e. no long walk at the London terminal!) Do all trains have First Class? No. However, most principle routes have First Class accommodation Some rural routes, such as in Scotland and commuter routes into large cities (excluding London), offer Standard Class accommodation only. First Class Pass prices do reflect the fact that not all trains have First Class. ACP Rail International Page 28 Dec 2004

29 5. SUGGESTED ROUTES AND PLANNING A TRIP Clients with a BritRail Pass are free to choose where and when they wish to go. However, our experience indicates that customers need destinations/routes suggested to them. This section and the next Hub Cities and Scenic Routes are designed to help suggest routes for your clients to take and in which cities to base themselves, each selected with rail travel and touring in mind. Remember most of the interesting cities a tourist will want to see are easily accessible by rail. These tours can be done over any length of time the figures in () indicate the approximate rail journey time between stations in hours. Anything is possible with a BritRail Euro Pass. London Kings Cross (1) Cambridge to (2.5) York to (2.5) Edinburgh to (3.5) Inverness to (3.5) Glasgow to (2.75) Windermere to (4.5) London Euston London Kings Cross to (2) York to (2.5) Edinburgh to (1) Glasgow to (5.75) London Euston London to (2) Norwich to (3) York to (2.5) Edinburgh to (5) London Euston The Grand Tour: London to (2) York to (2.5) Edinburgh to (3.5) Inverness to (3.5) Glasgow to (2.75) Windermere to (3) Birmingham to (2) Bath to (4.5) Penzance to (3.5) Exeter to (1.75) Salisbury to (1.5) London London to (1.5) Bath to (1.25) Cardiff to (3.25) Chester (1) to Manchester (1.5) York to (2) London London to (1.5) Portsmouth to (1.25) Salisbury to (1) Bath to (2) Birmingham to (4.5) Glasgow to (1) Edinburgh to (2.5) York to (2) London A trip to Ireland and Wales London to (2.5) Chester to Holyhead (1.5) for the HSS (Fast Ferry) to (1.75) Dublin/Dun Laoghaire to (2.5) Rosslare (2.5) for Ferry to (3.75) Fishguard in Wales to (2.5) Cardiff to (2) London ACP Rail International Page 29 Dec 2004

30 Getting train times Before departure: Detailed up to the minute train times can be obtained from the timetable section of the web site This is an excellent planning tool! In the UK: All stations have departure sheets and manned stations have timetable assistance, including route timetables once in the UK travellers can call at any time of the day or night, from anywhere for the price of a local call! The National Rail Timetable is available for purchase in the UK. It contains information on all scheduled rail services in Great Britain. It is, however large and cumbersome. A slightly smaller ABC Rail Guide is also available for purchase whilst in the UK. ACP Rail International Page 30 Dec 2004

31 6. SUGGESTED HUB CITIES AND SHORT TRIPS Apart from the tours suggested above, another excellent way to tour Britain is to stay in hub cities for several days and make day trips out from the hub. This avoids constantly travelling with luggage and having to repack every night. The fast and frequent go as you please BritRail network makes this very relaxing and practical. Full day and half day trips by rail are easily done to many of the following places: Short trips from THE Hub city - London Destination Journey Time Frequency* Departure Station Bath Birmingham Brighton Dover Ely Exeter Cambridge Canterbury Hastings Isle of Wight Manchester Norwich Portsmouth Oxford Salisbury Southampton 1 hour 20 min 1 hour 21 min 50 mins 1 hour 40 min 1 hour 2 hour 40 min 1 hour 1 ½ hours 1 ½ hours 2 hours 2 hours 6 mins 1 hour 50 min 1 ½ hours 1 hour 1 hour 25 min 1 ¼ hours Every 30 mins Every 30 mins Every 30 mins Every 30 mins Hourly 2 per hour Hourly 2 per hour Hourly Every 30 mins Every 30 mins Every 30 mins 3 per hour Every 30 mins Hourly 4 per hour Paddington Euston Victoria Victoria/London Bridge Kings Cross/Liverpool St Paddington / Waterloo Kings Cross/Liverpool St Victoria Victoria Waterloo Euston Liverpool St Waterloo Paddington Waterloo Waterloo Stratford Upon 2 ¼ hours Every 2 hours Paddington Avon * Minimum frequency Other Hub Cities Short Trips From York Destination Journey Time Frequency Harrogate or 30 minutes Hourly Knaresborough Leeds 25 minutes 2 or 3 per hour Durham 50 minutes At least 2 per hour Scarborough 45 minutes Hourly Settle & Carlisle Line, Full Day Trip Every 2 hours Newcastle Manchester 1 ½ hrs 2 or 3 per hour Hebden Bridge 1 ½ hrs 2 or 3 per hour ACP Rail International Page 31 Dec 2004

32 Short Trips From Edinburgh Destination Journey Time Frequency Glasgow 50 minutes 2 per hour Stirling 50 minutes 2 per hour Perth 50 minutes 2 per hour Oban 4 hours 4 per day Aberdeen 2 ½ hours Hourly Short Trips From Glasgow Destination Journey Time Frequency Stirling 30 minutes 2 per hour Q Perth 1 hour Hourly Q Oban 3 hours 3 per day Q Fort William 3 ¾ hours 3 per day Q Edinburgh 50 minutes 2 per hour Q Ayr 1 hour 2 per hour C Inverness 3 ½ hours Every 2 hr approx Q Q = Glasgow Queen Street Station C = Glasgow Central Station Short Trips From Inverness Destination Journey Time Frequency Kyle of Lochalsh 2 ½ hours 3 per day Wick/Thurso 4 hours 3 per day Aberdeen 2 ¼ hours Every 2 hrs approx Short Trips From Chester Destination Journey Time Frequency Manchester 1 hour Hourly Liverpool 35 minutes 2 per hour Llandudno 1 ¼ minutes Hourly Conwy 1 ½ hours Every 2 hours Central Wales Line Full Day 3 Daily Shrewsbury 1 hour Every 1 or 2 hours Blaenau Ffestiniog 2 hours Infrequent Short Trips From Cardiff Destination Journey Time Frequency Caerphilly 20 mins 2 or 3 trains hourly Trehafod 30 mins 2 trains hourly Pembroke, Tenby 3 hours Every 2 hours Shrewsbury 1 ¾ hours (35min, 1 Hourly (Abergavenny, Hereford) hour) Llandrindod Wells 3 hours 3 trains daily Bath Spa 1 hour 1 or 2 trains hourly ACP Rail International Page 32 Dec 2004

33 Short Trips From Manchester Destination Journey Time Frequency Liverpool 50 minutes 2 per hour B London 2 hours 6 mins 2 per hour P Chester 1 hour Hourly P Windermere (Lake District) 1 ¾ hours Every 2 hours P Blackpool 1 ¼ hours 2 per hour P York 1 ½ hours 2 per hour P Llandudno (North Wales 2 ¼ hours Hourly P Coast) Buxton (Peak District) 55 minutes Hourly P B = Both Manchester Victoria and Piccadilly P = Manchester Piccadilly Short Trips From Norwich Destination Journey Time Frequency Sheringham / Cromer (N 1 hour Hourly Norfolk) Lowestoft 40 minutes Hourly Great Yarmouth 30 minutes Hourly Cambridge (or Ely) 1 ½ hours (50 min) Hourly Short Trips From Shrewsbury Destination Journey Time Frequency Cardiff 1 ¾ hours Hourly Aberystwth 1 ¾ hours 5 per day Harlech/Ffestiniog/Pwhelli 2 ¾ hours to 3 ½ hours 5 per day Chester 1 hour Every 1 or 2 hours Short Trips From Birmingham Destination Journey Time Frequency London 1 hour 21 mins 2 per hour Hereford 1 ¾ hours Hourly N Cheltenham 45 mins 2 per hour N Cardiff 2 hours Hourly N Stratford upon Avon 45 minutes Hourly S or M Worcester 55 minutes 2 per hour All Stamford 1 hour 40minutes Hourly N Shrewsbury 1 hour Every 30 minutes N Warwick 35 minutes 2 per hour S or M M = Moor St Station, N = New Street Station S = Snow Hill Station ACP Rail International Page 33 Dec 2004

34 Short Trips From Exeter Destination Journey Time Frequency Exmouth 25 mins Every 30 minutes Barnstaple 1 ¼ hours 7 per day Torquay / Paignton / 1 ¼ hours 1 or 2 per hour Dawlish Salisbury 1 ¾ hours Every 2 hours Penzance 3 ¼ hours Hourly ACP Rail International Page 34 Dec 2004

35 7. SCENIC RAIL ROUTES IN BRITAIN There are many rail lines in Britain which are worth the trip just for the scenery. Below is a list of routes which should be traversed in daylight hours. Remember during summer in the north and Scotland daylight ends around 10 pm which gives you extra hours for touring! Travel times on these routes vary Scotland Inverness to Kyle of Lochalsh Inverness to Wick/Thurso Glasgow to Oban/Ft William and Mallaig Perth to Inverness Glasgow to Stranraer Edinburgh to Dundee Newcastle to Edinburgh (Northumbria Coast) South East Lewes to Hastings Guildford to Havant Folkestone to Dover Hastings Rye Ashford International North Country Leeds to Carlisle via Settle Middlesborough to Whitby Manchester to Sheffield Newcastle to Carlisle Preston to Carlisle (Lake District) Cumbrian Coast Line Wales Shrewsbury to Aberystwyth or Pwllheli Llandudno to Blaenau Ffestiniog Shrewsbury to Swansea Swansea to Pembroke East Anglia & Central England Norwich to Sheringham Norwich/Ipswich to Lowestoft Ely to Norwich Oxford to Hereford West Country Exeter to Penzance Liskeard to Looe Truro to Falmouth St Erth to St Ives Bristol to Weymouth Salisbury to Exeter ACP Rail International Page 35 Dec 2004

36 8. ARRIVING IN BRITAIN BY AIR There are a multitude of different ways to get from an airport into town listed below are the choices and views of when to take the various options for each airport. London Heathrow Heathrow Express: This is the quickest way to get from any Heathrow Terminal to central London. It runs every 15 minutes and takes just 15 minutes to London Paddington and London s West End. A roundtrip journey is less expensive than a one-way taxi for 1 or 2 people. Once at London Paddington, there is a connecting coach service to the Marble Arch/Oxford Street area for 2. This coach meets each Heathrow Express train. Taxis & Taxi Share are also available at London Paddington station for onward travel. London Paddington station is also the London station serving Oxford, Bath, Bristol, South Wales and Devon & Cornwall. Hours: Heathrow Express operates from Heathrow from 0507 to 0001 daily. London Underground - The Tube: This is the cheapest way to travel into London from Heathrow and is included in a London Visitor Travelcard. Heathrow Airport is on the Piccadilly line which serves the West End Euston and Kings Cross Stations. If cost is an issue and your client is travelling with little luggage this is your best bet. The Tube can be busy, but getting on at Heathrow means that you will in any case get a seat! The journey time from Heathrow to Central London/Kings Cross or Euston is about 1 hour. Taxis: At first, taxis may appear to be the most convenient for travel to and from the airport. However, they are costly ( one way) and can be slow, especially during morning rush hour into London and out in the evening. Travel time can vary and may take well over an hour to get to central London. Tip: If the client is normally a taxi person then give Heathrow Express a try chances are they ll prefer it. Heading West: Finally, if heading to Bath, Bristol, Cardiff, Cornwall or Devon, it is suggested that London is avoided altogether. Take the dedicated Rail Air Link coach from Heathrow Terminals to Reading Rail Station. At Reading, there are a lot of services to the West Country and Wales. It is little known but true that by using this service it can be a much better way to get to Birmingham too. Not only is it quicker, but it is easier, with no cross London transfer. Just hop off the regular coach at Reading onto a Birmingham bound train. A ticket can be purchased for this service from the coach driver (cost approx 7). It is not included in a BritRail Pass. ACP Rail International Page 36 Dec 2004

37 London Gatwick It is simple really take the train. Following railway privatisation there are 3 companies which provide service between Gatwick and Central London - Gatwick Express: dedicated link departs every 15 minutes with a 30 minute journey time. Hours of operation - From Gatwick: ¼ hourly service begins at 0550 until 0050, then hourly From Victoria: ¼ hourly service begins at 0500 until midnight, then hourly - Southern: commuter service that also runs to London Victoria. As it makes stops en route the service takes a little longer. - Thameslink commuter service between Gatwick and London Kings Cross Thameslink Station which is about 200 yds from Kings Cross mainline terminal. Service operates approximately every 30 minutes. This service is best if you are going directly to Kings Cross for trains to Scotland. This route helps to avoid a tube/taxi transfer. Taxis from Gatwick to Central London can be long and expensive. Gatwick Airport is 27 miles south of London. Travelling from Gatwick directly to the West Country or South Wales it is suggested that the Gatwick to Reading rail service is used. It runs frequently (at least hourly), avoids a cross London transfer and usually faster. Connections are available at Reading into services which originate at London Paddington. Heading south from Gatwick, trains go directly to coastal towns such as Brighton, Eastbourne and many others. London Stansted Stansted Express trains run directly from the Airport to London Liverpool Street Station in 42 minutes. Stansted Airport is also the starting point for a regular service that runs cross country through Cambridge, Peterborough (for connections to York and Edinburgh), to Birmingham, Liverpool or Manchester. London Luton Note! Validated BritRail Consecutive, Flexi & London Plus Passes are valid on any train! Travel non-stop between Luton Airport and London (Blackfriars, Farringdon, and Kings Cross Thameslink. Note that due to engineering work, until May 2005 trains run to London St.Pancras only (short walk from Kings Cross Thameslink station). Trains every 15 minutes run directly from the Airport station to London Kings Cross Thameslink Station in 45 minutes. Service also run every 15 minutes from Luton Airport to Bedford for connections to the East Midlands including ACP Rail International Page 37 Dec 2004

38 Nottingham, Leicester, Derby, Sheffield and Leeds. The Airport station is a short free bus ride from the airport terminal. Birmingham Airport Birmingham International has its own rail station on the main London to Birmingham rail route. Birmingham New Street Station, right in the heart of Birmingham can be reached easily in 10 minutes. London Euston is only 1 hour 20mins away. Trains run at half hourly intervals in both directions for most of the day (hourly on Sundays). Manchester Airport The rail station is part of the airport buildings, and has great rail connections. Apart from a quick and frequent service to Manchester itself, Manchester Airport rail station has service to places such as Huddersfield, Leeds, York, Blackpool, Windermere (Lake District), Chester and Liverpool, Sheffield. With such convenient rail service from the airport, Manchester is now a great place to arrive in the UK! Glasgow Airport Glasgow Airport is not equipped with its own rail station. Therefore it is necessary to take a bus link to Paisley Gilmour St and then the train to Glasgow which takes about 45 minutes. If the final destination is Glasgow and the client has baggage it is perhaps easiest to get a taxi or the direct bus link. ACP Rail International Page 38 Dec 2004

39 9. RESERVATIONS POLICY AND ADVICE Trains in Britain run very frequently. Routes to/from London have at least one train an hour throughout the day in nearly every case and often more, especially to popular tourist destinations such as Bath, Edinburgh and York. It is therefore perfectly acceptable to turn up and go - most people do! Indeed, this is what we advise and suggest. Our Pass products and Point-to-Point tickets for this type of flexibility - linger in London, explore for longer in Edinburgh, get curious in Chester. A touring vacation with a BritRail Pass means that itineraries or routes can be planned but last minute changes can always be made if it is raining in London it probably isn t in Norwich! It should also be noted that British trains are very different from American trains or European TGV style trains where a reservation is required. In Britain, frequency is the key and is the big difference in making touring so easy. Are there times when it is advisable to reserve a seat? Whilst we advise maximum flexibility there are some occasions when we do advise reservations. Seat reservations guarantee a seat and give peace of mind. - Peak times on long haul trains, Fridays, Sunday afternoon/evenings during holidays and on Summer Saturdays to the country. Like most people, Britons enjoy their weekends so Friday afternoons can also be busy especially out of London, particularly in Standard Class. - In First Class, if taking a very early morning business train (say before 9 am) from London, Leeds, York, Liverpool, Manchester, Bristol, Cardiff, Bath or Newcastle. - If travelling on a long journey in a small group, particularly if travelling from London to Scotland. - If travelling out of London during the evening rush hour. How are Seat Reservations made? Before Departure Seat reservations can be made using ACP RailNet. Note that most train services are No Smoking. Seat reservations cost 4 per person per train On Arrival At any station. A reservation can be made up to about 2 hours before the train departs. In some cases you a booking must be made further in advance. ACP Rail International Page 39 Dec 2004

40 10. SLEEPER RESERVATIONS Japan Sales Manual 2005 Sleepers leave London Euston station Sunday to Friday nights with service to Edinburgh, Glasgow and most major stations on the routes to Inverness, Aberdeen and Fort William (Caledonian Sleeper). Sleepers are great way to cover a large distance whilst getting a night s rest, and saving a night s hotel cost. Sleepers are air-conditioned and have a wash basin. First Class is single berths and Standard Class is duel occupancy. A light breakfast is served. To travel in sleepers a supplement or the inclusive Caledonian package must be purchased. Prices in $US First Standard Single* ACP Rail International Page 40 Dec 2004

41 11. RAIL TRAVEL FOR DISABLED PASSENGERS The Railways of Britain welcome disabled travellers and are committed to making widespread improvements to stations and trains to make travel easier. The Railways of Britain ask persons needing assistance to contact the Train Operating Company. If passengers are unsure as to the number of the station or the TOC to contact, passengers are advised to contact National Rail Enquiries when in the UK on National Rail Enquires have details of all station and train operator contacts. Passengers will then be able to contact stations or train operators directly. GNER which operates the London to Edinburgh route via York has a special number to call once in the UK for assistance To obtain assistance at the starting station, destination station and any interchange points en route at least 24 hours notice must be given to the train operating company of the first part of the journey. If the journey is cancelled please advise the helpline number where the original journey was planned. Crossing London London Transport operates a special service called StationLink which utilises buses with low access floors, ramps etc. between all the main London Rail Stations. For details contact: Unit for Disabled Passengers, London Transport 172 Buckingham Palace Road London, SW1 9TN Tel UK ACP Rail International Page 41 Dec 2004

42 12. CATERING TIPS This section does not endeavour to tell you about the many wonderful and well documented quality restaurants available in the UK. Rather, it offers advice for when clients are on the move, for drinks and snacks they might need. As with all travelling a tiny little bit of pre planning will work wonders and perhaps save a mini fortune! Whilst On Board Nearly all long haul trains and many regional services have a buffet or trolley service. The quality is good and the prices reasonable. On board service may be less comprehensive on weekends. Full meals are available on many GNER, Virgin and some First Great Western long distance trains. At Stations Many larger stations have increasingly impressive retail areas, as well as the fast food shops such as Pret a Manger, which have quality healthy sandwiches and other foods. Remember there is more to take-away in the UK than McDonalds. Tip! - it is wonderful to have a meal on a train whilst crossing the countryside. ACP Rail International Page 42 Dec 2004

43 13. LUGGAGE TIPS AND TRAVELLING IN BRITAIN It would be simplistic to say don t take any but.. Seriously, as with all independent travels the lighter the load the easier it will be. What do we suggest? Be comfortable and take what is manageable Those bags on wheels are a great energy saver. British platforms are the same height as the train carriages so weight lifting is not a requirement, however, given the generally older infrastructure of hotels, stations and so on there are still zones where steps will be encountered. Consider leaving some baggage at the hotel to lighten the load for the real touring part of the trip and pick it up on the return. Most principle stations have inexpensive, secure luggage facilities do use them. If help is needed it is advisable to call the station, preferably in advance. All main stations have luggage trolleys often with staff that can help for a nominal charge. Don t hesitate to take a taxi, (especially outside London) where they tend to be cheaper for journeys within the city/town or to your hotel. - Porters are not generally available and trains only stop at intermediate stations for 2 or 3 minutes so travel light Train carriages have overhead luggage racks, space between the seats and a storage area in the entrance vestibules for larger items. Your bags need not inhibit you or cause you to worry, especially if you are reasonable in what you take. ACP Rail International Page 43 Dec 2004

44 14. CANCELLATIONS, REFUNDS, RESPONSIBILITY & LIABILITY Refunds are limited to completely unused and unvalidated passes, tickets etc. The unused and unvalidated document must be processed by the original selling point and returned to BritRail. A minimum 15% Refund and Cancellation Charge will apply. No refunds are given on reservations, sleepers or the Great British Heritage Pass. Refunds and Cancellations can be processed through ACP RailNet. Please note that refunds cannot be granted for lost tickets, nor for mutilated, stolen or destroyed tickets. It is advisable to take out travel insurance. Special refunds may be authorized in the event of train service disruption. The Legal Stuff We have to advise that the information contained in this Sales Manual was correct at the time of printing, but that changes may have been made. BritRail reserves the right to change without prior notice prices and product detail, whether or not related to currency fluctuation. The BritRail Division of ACP Rail International acts only as a booking agent. It has no control over, and is not responsible for any of the tours, passes, attractions, hotels and other travel accommodations listed in this manual. All tickets and vouchers are issued on the express condition that BritRail is not responsible for any loss (consequential or otherwise), expense, damage, death, injury, inconvenience caused by or arising out of or in connection with any defect, negligence, wilful misconduct or other acts or omissions on behalf of the carrier or supplier. Every booking is accepted subject to the conditions and tariffs imposed by the transportation or other supplier. ACP Rail International Page 44 Dec 2004

45 Appendix 1 Japan Sales Manual 2005 ACP Rail International Page 45 Dec 2004