STAFF TRAVEL RESTRICTIONS

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1 Association of Train Operating Companies STAFF TRAVEL RESTRICTIONS SUMMER Sunday th May to Saturday 13 8th December

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3 INDEX Restrictions Information Codes Used In Facilities Barred and Exceptions columns Abellio Greater Anglia Arriva Trains Wales, Chiltern Railways & CrossCountry Trains CrossCountry Trains (continued) & East Coast East Coast (continued) East Midlands Trains East Midlands Trains (continued), First Capital Connect & First Great Western First Great Western (continued) & First Hull Trains First Hull Trains (continued) First Hull Trains (continued) & First TransPennine Express ScotRail ScotRail (continued) ScotRail (continued), Southeastern & Southern and Gatwick Express South West Trains & Virgin Trains Virgin Trains (continued), Eurostar International & SHIPPING SERVICES - Caledonian MacBrayne Caledonian MacBrayne (continued), Isle of Man Steam Packet Company P&O Ferries & Stena Line Stena Line (continued) Wightlink - Isle of Wight, LEISURE RAILWAYS - East Lancashire Railway & Mid Hants Railway (Watercress Line) North Yorkshire Moors Railway 1

4 This is your guide to the restrictions on the use of free and privilege staff travel facilities. If a service is not INDEX listed then specific restrictions do not apply. Please bear the following notes in mind when planning your journey as these will assist you in getting the best out of your concessions. Trains shown in the passenger timetable with U or S stops cannot be used for either alighting or joining at the stations designated. Buy your privilege tickets in advance before boarding the train. Failure to do so will mean you will be charged the standard single fare for the journey or a penalty fare if appropriate. Where the facility to purchase a privilege ticket does not exist at your commencing station, you should actively seek to obtain a ticket at the first available opportunity, either on the train or from gateline staff. If you wish to use a sleeper service, book as early as possible. Only a limited number of reservations may be available for staff travel on each service and this can sometimes be reduced if demand is high. If you wish to travel on a train marked with the symbol R in the passenger timetable you must obtain a seat reservation. This will be issued free of charge to ticket holders. On those services designated R seat reservations are strongly recommended (a fee, where applicable, will be payable). Grand Central are an open access operator. They have no agreement to exchange travel facilities with the franchised Train Operating Companies and as such free and privilege rate travel facilities are not available for use on Grand Central services. 2

5 CODES USED IN FACILITIES BARRED AND EXCEPTIONS COLUMNS FACILITIES BARRED A All First Class National Rail free and privilege travel facilities (including privilege season tickets). B All First Class National Rail free travel facilities. C D E All First Class National Rail privilege travel facilities (including privilege season tickets). All First Class National Rail free and privilege travel facilities (including privilege season tickets) in First Class accommodation (may be used in Standard accommodation). All Standard National Rail free and privilege travel facilities (including privilege season tickets). F All Standard National Rail free travel facilities. G All Standard National Rail privilege travel facilities (including privilege season tickets). EXCEPTIONS X Gold Status Passes Y Silver Status Passes Z Blue Status Passes Unless otherwise stated, the restrictions listed apply to the use of both leisure and residential travel facilities. 3

6 Overview of Restriction Changes Since Winter 2013/2014 Timetable Greater Anglia are now referred to as Abellio Greater Anglia. Abellio Greater Anglia Train From To Days Dates Barred Norwich Liverpool Street Norwich Liverpool Street Monday Monday 19/05/14 to 19/05/14 to Facilities Barred Note Note Exceptions XY XY This restriction applies only to staff making journeys between Manningtree or Colchester and London and vice versa. On all other Abellio Greater Anglia services, holders of First and Standard Class free and privilege travel facilities are asked only to occupy seats that are not required by fare-paying passengers. If at any point during the journey seats become required by fare-paying passengers, staff are requested to vacate them immediately. This ruling does not apply to retired staff. In addition, active staff and dependants must not make First or Standard seat reservations on any Abellio Greater Anglia service booked to arrive in London before 10.00, or to depart London between and (inclusive) on Mondays to s. Catering Please note that the complimentary refreshments served in First Class on Stansted Express services or from the café bar on InterCity services are not available to staff travel holders regardless of the level of facilities held. This information is provided by the Head of Revenue, Abellio Greater Anglia, Floor 11, One Stratford Place, Montfitchet Road, London E20 1EJ. 4

7 Arriva Trains Wales There are currently no specifically restricted Arriva Trains Wales services. However, holders of active First Class staff travel facilities are advised that First Class accommodation should only be used where seats are available. These seats should be vacated whenever required for fare paying customers. First Class seat reservations for active staff are not permitted. This information is provided by the Timetable Production Manager, Arriva Trains Wales Ltd, St. Mary s House, 47 Penarth Road, Cardiff, CF10 5DJ. Chiltern Railways Please note that the Business Zone on Chiltern Railways Mainline Silver Trains services is not First Class accommodation, but an additional facility available to all staff travel facilities holders upon payment of the full public supplement (currently 10 offpeak/ 25 peak). This information is provided by the Pricing Manager, Chiltern Railways, Great Central House, MW1 6JJ. CrossCountry Trains There are no restrictions to users of free and privilege rate travel facilities on any CrossCountry Trains service, however, the following should be noted: i) Active staff holders of National Rail First Class travel facilities must give priority to fare-paying First Class customers. ii) Active staff holders of National Rail Standard travel facilities are requested to vacate their seats if fare-paying customers are standing. PLEASE NOTE: Whilst there are no specified restrictions on CrossCountry Trains services as outlined above, due to high demand and limited capacity in 1st class accommodation, CrossCountry Trains respectfully asks all active staff travel facilities holders using free 5

8 and reduced rate 1st class travel facilities to refrain from occupying 1st class accommodation on the following routes/services as outlined below: Routes: Bristol/Birmingham/Manchester/York/Reading Times: & Day(s): Monday only Catering Staff with First Class travel facilities may partake of complimentary tea, coffee and soft drinks on CrossCountry services with the exception of the following routes where Turbostar rolling stock operate and catering is provided by an external supplier: Cardiff Nottingham, including local flows between Birmingham and Nottingham Birmingham Stansted Airport, including local flows between Birmingham and Leicester Acceptance of alcohol or complimentary food is not permitted on any CrossCountry service. This information is provided by the Head of Revenue, CrossCountry Trains, 5th Floor, Cannon House, 18 Priory Queensway, Birmingham, B4 6BS. East Coast There are no restrictions to users of free and privilege rate travel facilities on East Coast services. However, please observe the following: 1. Holders of First Class and Standard free and privilege travel facilities may use respective accommodation whenever there are seats unoccupied by fare-paying passengers. In addition if during the journey the seat is required by fare paying passengers however, staff are requested to vacate them immediately. This ruling does not apply to retired staff. 6

9 2. On all East Coast trains, fare-paying passengers should be allowed to occupy their choice of seats first. 3. Active staff and dependants must not make First Class seat reservations on any East Coast trains, Mondays to s. Also, Additionally, active and retired staff and their dependants must not make Standard seat reservations from Peterborough or Stevenage to London arriving before 09.40, nor from London to Stevenage or Peterborough inclusive, Mondays to s. 4. First Class free travel facilities holders may partake of complimentary tea, coffe, water, fruit juice, biscuits and crisps on East Coast services. However, regardless of the type of free First Class staff travel facilities held, acceptance of complimentary food, fizzy or alcoholic drinks is not permitted unless a catering voucher has been purchased in advance from the on-board café bar. Note the offer can only be purchased from the café bar and not from the crew in First Class, nor the guard, and in all cases the voucher should be handed to the member of the on board crew before ordering or accepting food or drink. A voucher costs 5.00 per person and no child discounts are available. Vouchers purchased on one train are not valid for use on another. N.B. Staff who have purchased Staff/FIP Privilege First Class fares, or at Weekends who have purchased a Weekend First upgrade, are entitled to partake of the offer without the need to purchase the voucher. Trains starting/terminating at Glasgow, Edinburgh, Aberdeen and Inverness are exceptionally busy, especially during school holidays and whenever possible, these trains should be used only by staff who are travelling to/from stations north of Newcastle. For further information please contact: Nigel Cross, East Coast Pricing and Revenue Support, East Coast House, Skeldergate, York, YO1 6DQ. 7

10 East Midlands Trains Train From To Days Dates Barred Facilities Barred Exceptions Sheffield London St. Pancras Monday 19/05/14 to E The Standard Class Facilities shown as barred apply only for passengers joining at Bedford for travel to London St. Pancras. 1) Users are respectfully asked to avoid travelling in First Class on the following service departing from Derby/Leicester (Mon-Fri): 2) 3) In addition to the above restriction, please note the points below: Sheffield - London St. Pancras Recommended alternatives to the above service are: from Nottingham or from Sheffield calling at Chesterfield at The following services are extremely busy in both First and Standard Class accommodation from London St. Pancras, and users are strongly recommended to travel on alternative services (Mon-Fri): London St. Pancras - Nottingham London St. Pancras - Corby London St. Pancras - Nottingham The following services are extremely busy in Standard Class accommodation and users are strongly recommended to travel on alternative services (Mon-Fri): Liverpool - Norwich (between Liverpool Lime St and Liverpool - Norwich (Manchester Piccadilly) Manchester - Liverpool Please Note All active staff travel facilities holders are requested to vacate their seats if fare paying customers are standing. Users of First Class travel facilities should always give fare-paying First Class passengers priority on all trains. This means under no circumstances should First Class seats be booked in advance on East Midlands Trains services. 8

11 First Class travel facility holders are respectfully requested to refrain from accepting the complimentary glass of wine, fruit juice, breakfast and snacks, but are welcome to accept tea, coffee and mineral water. Breakfast is available to purchase on-train for 5.00 (Monday - s). First Class lounges are not available to any First Class travel facility holders before This information is provided by the Pricing Manager, East Midlands Trains, 1 Prospect Place, Millennium Way, Pride Park, Derby DE24 8HG. First Capital Connect Holders of active First Class free travel facilities are requested to give priority to fare-paying passengers on peak services and to relinquish First Class seats if fare-paying passengers are standing. This does not apply to retired staff. This information is provided by the Fares & Pricing Manager, First Capital Connect, Hertford House, 1 Cranwood Street, London, EC1V 9QS. First Great Western Train From To Days Dates Barred Facilities Barred Exceptions Portsmouth Harbour Portsmouth Harbour Portsmouth Harbour Cardiff Central Cardiff Central Cardiff Central 23/05/14 to 23/05/14 to 23/05/14 to Between Portsmouth Harbour and Bristol Temple Meads only. In addition to the above restrictions, please note the points below: The following trains are extremely busy (often with passengers standing) Monday to in both Standard and First Class accommodation and it is strongly recommended that staff travel facilities holders use alternative services: X X X 9

12 16.15 London Paddington Swansea London Paddington Taunton London Paddington Bristol Temple Meads London Paddington Penzance London Paddington Swansea London Paddington Weston-Super-Mare In addition please note: i) Active staff holders of National Rail First Class travel facilities must give priority to fare-paying First Class customers. ii) iii) Active staff holders of National Rail Standard travel facilities are requested to vacate their seats if fare-paying customers are standing. In respect of journeys terminating at Paddington on services which arrive between and and journeys departing from Paddington between and 19.15, holders of all staff travel facilities should only use accommodation where spare seats are available. Whenever required by fare-paying customers, including those joining en-route, seats should be vacated immediately. This information is provided by the Fares Strategy Manager, First Great Western, Milford House, 1 Milford Street, Swindon SN1 1HL First Hull Trains Holders of First Hull Trains staff travel passes and National Rail staff travel cards and passes are not permitted to make seat reservations on First Hull Trains services. Pass holders are required to give up seats to fare paying customers if requested by the Train Manager. We have limited capacity, so travel with these cards and passes on the following First Hull Trains services is only available at the discretion of the Train Manager (pass holders should confirm with the Train Manager prior to boarding). 10

13 Train From To Days Dates Barred Facilities Barred Exceptions Hull Kings Cross Monday 19/05/14 to All Nil Kings Cross Hull Monday 19/05/14 to All () Nil Kings Cross Hull 23/05/14 to All () Nil Restriction applies to passengers joining at Kings Cross. Boarding at other stations en-route is permitted. FIRST CLASS TRAVEL Holders of First Hull Trains First Class passes and National Rail staff First Class cards and passes may occupy seats in First Class accommodation, subject to availability. Pass holders are required to give up seats for fare paying customers if requested by the Train Manager or First Class host, or move to other seats so as to afford full fare paying passengers the benefit of their choice of seats, at any point during the journey. Holders of all staff Standard passes will be required to pay the appropriate First Class fare for the journey being taken if they wish to travel in First Class. When available, payment of the Weekend First upgrade is sufficient. Holders of First Class staff passes may partake of complimentary tea, coffee, water and biscuits/light snacks as available. However, acceptance of any other food or drink is not permitted unless a catering voucher (currently 4) has been purchased on board that train from the Train Manager; the receipt for this should be retained and shown to the First Class host if requested. 11

14 Vouchers purchased on one train are not valid for use on another, and are not refundable. In all cases, priority of stock will be given to full fare paying customers, and the provision of food and drink to holders of staff passes and PRIV/FIP discounted tickets is not guaranteed for shorter journeys, although every effort will be made to serve all passengers. Staff and their dependents who have purchased PRIV/FIP discounted First Class fares, or a Weekend First upgrade, are entitled to partake of the full catering offer without the need to purchase the voucher. This information is provided by the Revenue Development Manager, First Hull Trains, Premier House, Ferensway, Hull, HU1 3UF. First TransPennine Express There are no restrictions to users of free and privilege travel facilities on TPE services, however the following should be noted: 1) Active staff holders of First Class travel facilities are advised that First Class accommodation should only be used where seats are available. These seats should be vacated whenever required by fare paying customers. First Class seat reservations for active staff and dependants are not permitted. 2) Active staff holders of Standard Class travel facilities are requested to vacate their seats if fare paying customers are standing. This information is provided by the Pricing Manager, First TransPennine Express, 7th Floor, Bridgewater House, 60 Whitworth Street, Manchester M1 6LT. 12

15 Daytime Services ScotRail There are currently no specific First Class restrictions on free and privilege rate travel facilities on any ScotRail daytime services. However, active staff and dependants are reminded of the following: Wherever possible staff travel facilities holders should seek to travel on lightly loaded trains When this is not possible and travel is undertaken on a crowded train, it is expected that staff travel facilities holders should stand back to allow fare-paying passengers to obtain seats Specifically, First Class travel facilities holders are encouraged to take cognisance of the above on the following services: 1) Glasgow Queen Street Edinburgh Waverley (and vice versa) express services departing between and 08.00, and between and ) Glasgow Queen Street Aberdeen services departing 07.41, and Sleeper Services Train From To Days Dates Barred Facilities Barred Exceptions Edinburgh Euston Sunday 18/05/14 to 07/12/14 Glasgow Euston Sunday 18/05/14 to 07/12/14 Aberdeen Euston Sunday 18/05/14 to 07/12/14 13

16 Inverness Euston Sunday 18/05/14 to 07/12/14 Fort Euston Sunday 18/05/14 to William 07/12/14 Euston Edinburgh Sunday 18/05/14 to 07/12/14 Euston Glasgow Sunday 18/05/14 to 07/12/14 Euston Aberdeen Sunday 18/05/14 to 07/12/14 Euston Inverness Sunday 18/05/14 to 07/12/14 Euston Fort William Sunday Edinburgh Euston Monday 18/05/14 to 07/12/14 19/05/14 to Glasgow Euston Monday Aberdeen Euston Monday 19/05/14 to 19/05/14 to Inverness Euston Monday Fort William Euston Monday Euston Edinburgh Monday 19/05/14 to 19/05/14 to 19/05/14 to 14

17 Euston Glasgow Monday Euston Aberdeen Monday - Euston Inverness Monday Euston Fort William Monday - 19/05/14 to 19/05/14 to 19/05/14 to 19/05/14 to Restrictions on overnight services apply to seated accommodation only. This information is provided by the Revenue Development Team, First ScotRail, Atrium Court, 50 Waterloo Street, Glasgow, G2 6HQ. Southeastern Southeastern asks you to be pro-active in considering our First and Standard Class fare paying passengers by allowing them to take their seats first. Where fare paying passengers are standing, please offer to give up your seat. This does not apply to retired staff. This information is provided by the Passenger Services Director, Friars Bridge Court, Blackfriars Road, London SE1 8PG. Southern and Gatwick Express There are no specific restrictions on Southern and Gatwick Express services. However, we do ask you to be pro-active in considering our fare paying passengers by allowing them to take their seats first. Where a train has passengers standing, rail staff are requested to give up their seats for fare paying passengers. This does not apply to retired staff. This information is provided by the Head of Revenue Development, Southern, Go-Ahead House, Addiscombe Road, Croydon, Surrey, CR9 5GA. 15

18 South West Trains Train From To Days Dates Barred Facilities Barred Exceptions Portsmouth Harbour Note Waterloo Monday - 19/05/14 to Note Restriction applies between Haslemere and Waterloo (including all intermediate stations). This service is free of restrictions between Portsmouth Harbour and Haslemere, but staff travel facilities holders (as outlined above) will need to de-train at Haslemere onto alternative services to continue their journey. General Restrictions Active holders of First Class free travel facilities are requested to give priority to fare paying passengers on peak period services and to relinquish First Class seats if fare-paying passengers are standing. This does not apply to retired staff. This information is provided by the Commercial Timetable Manager, South West Trains, Friars Bridge Court, Blackfriars Road, London SE1 8NZ. XY Virgin Trains There are currently no specific restrictions to users of free and privilege travel facilities on Virgin West Coast services, however, please note: The following trains are extremely busy (often with passengers standing) in both Standard and First class accommodation on s, and it is strongly recommended that staff travel facilities holders use alternative services: Euston - Manchester Piccadilly Euston - Birmingham New Street Euston - Liverpool Lime Street Euston - Holyhead 16

19 In addition please note: i) Active staff holders of National Rail First Class travel facilities must give priority to fare-paying First Class customers. ii) iii ) Active staff holders of National Rail Standard travel facilities are requested to vacate their seats if fare-paying customers are standing. Due to overcrowding, holders of National Rail and Virgin Trains First Class staff travel facilities are not permitted to use the First Class lounge at London Euston on Thursdays and s between and At all other times admittance is at the discretion of lounge staff. First Class travel facilities holders may partake of complimentary tea, coffee and soft drinks on West Coast services. However, regardless of the type of staff travel facilities document held acceptance of alcohol or complimentary food is not permitted. This information is provided by the Revenue Manager, Virgin Trains, North Wing Offices, Euston Station, London NW1 2HS. Eurostar International Ltd Availability of FIP fares on Eurostar: FIP fares are subject to restrictions on travel between 17.30hrs and 19.00hrs on s only. At all other times the FIP fares are subject to availability, and staff are reminded that the further in advance the FIP tickets are booked the greater the choice of trains available. SHIPPING SERVICES Caledonian MacBrayne Travel facilities are available only to staff who entered the service prior to 1 January 1971 and only on the routes enumerated below. Reduced rate travel facilities are available to all eligible active and retired staff on these services upon presentation of a valid undated Staff Travel Card at the Company s booking offices. 17

20 Free travel facilities, obtained by use of a dated Staff Travel Card, are granted to all eligible active and retired staff on routes only. On routes 1 10 free travel is granted only to eligible active salaried staff who should make an application for specific journeys (maximum 2 per annum) to their usual travel facilities administration point. 1) Ullapool Stornoway 2) Uig Tarbert 3) Uig Lochmaddy 4) Mallaig Armadale 5) Oban Craignure 6) Oban Castlebay/Lochboisdale 7) Oban Coll Tiree 8) Oban Colonsay 9) Kennacraig Port Askaig Colonsay 10) Kennacraig Port Ellen Port Askaig 11) Ardrossan Brodick 12) Ardrossan Campbelltown (summer only service) 13) Wemyss Bay Rothesay 14) Gourock Dunoon* *This route is now operated by Argyll Ferries Isle Of Man Steam Packet Company The Isle of Man Steam Packet has requested that all active and retired staff who are entitled to free/discounted travel on their services make reservations in advance of travel. This is to avoid disappointment at not being able to board due to the ship having insufficient space for privilege rate passengers. 18

21 P&O Ferries There are no restrictions on the short sea Dover - Calais route operated by P&O Ferries. Staff who wish to travel on a specific sailing must complete a Concessionary Travel Application form (available from staff offices) and send it together with a photocopy of their Staff Travel Card and Photo Identity Card (where applicable) to P&O Ferries, Channel House, Channel View Road, Dover, Kent CT17 9TJ. Port Taxes The following port taxes are payable on P&O Ferries services in each direction: Route Adult Child (4 13 yrs) Dover Calais Stena Line Reservations are compulsory on all sailings. Intending passengers should telephone Stena Line in advance on All passengers are recommended to book early throughout the year. Space for concessionary travel is subject to availability. However, an alternative sailing can be requested if the first choice sailing has no space left for concessionary travel. Passengers should report 45 minutes prior to departure. CAIRNRYAN-BELFAST (see note 4) FISHGUARD-ROSSLARE HOLYHEAD-DUBLIN (see note 3) HARWICH-HOOK OF HOLLAND The exceptionally busy times for all routes are during Halloween and the Christmas, New Year, Easter and Bank Holiday periods. 19

22 Vehicles Stena Line operate a pricing structure with cheaper fares available the earlier a booking is made. As such the 50% discount available to staff for conveyance of vehicles will be on the flexi fare available at the time of booking. Notes 1) All free and concessionary travel holders must have the correct documentation before travelling. 2) All Stena Line services are single class. 3) The Holyhead Dublin HSS service is seasonal and only operates during the summer months. 4) On 21 November 2011, Stena Line relocated the operation of the Belfast route from Stranraer to Loch Ryan Port, Cairnryan. The route has been renamed Cairnryan Belfast. For further information see Port Taxes The following port taxes are payable on Stena Line services in each direction:- Route Adult Child (4 13 yrs) Fishguard - Rosslare Holyhead - Dun Laoghaire Cairnryan - Belfast Harwich - Hook of Holland 5.00** 3.00** **Only if obtained at Harwich. Port Tax tickets purchased at Hook of Holland may cost more. 20

23 Wightlink Isle of Wight There are no restrictions on the use of free and privilege travel facilities by eligible staff* as foot passengers on Wightlink services during the Summer 2014 timetable. * Safeguarded employees who entered the service prior to 1 April LEISURE RAILWAYS East Lancashire Railway Due to pre-bookings, privilege fares are not available on any part of our popular Santa Specials that operate between Bury and Rawtenstall from 29 November to 24 December Privilege rate fares remain available on our Heywood to Bury shuttle, which is normally operated by a heritage diesel unit. Additionally, privilege fares are not available for our Day out with Thomas event on the following dates: 2 nd and 3 rd August 2014 and 4 th and 5 th October 2014 This is again due to extremely high passenger demand. Mid Hants Railway (Watercress Line) Staff Privilege Fares will not be available on the Mid Hants Railway on the following dates in the Summer 2014 timetable: Dates: 6 th, 7 th and 13 th December th to 17 th August 2014 inclusive Event: Santa Specials Thomas the Tank Engine Event 21

24 North Yorkshire Moors Railway On normal operating days and for many special events concessionary fares will be calculated at a 75% discount on the ordinary single fare (not against discounted fares, i.e. rovers and all line tickets which can already be purchased at a 50% discount). Concessionary fares will NOT be available on our Pullman Dining Trains, selected NYMR services on The Esk Valley Line to Battersby, and Santa Specials, or during the following special events: Heritage Diesel Gala - 12 th to 14 th September 2014 inclusive Autumn Steam Gala - 26 th to 28 th September 2014 inclusive Railway in Wartime - 10 th to 12 th October 2014 inclusive Restrictions may also apply on other leisure railways please check with the operator! 22

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