1 National Rail London Boroughs concessionary fares scheme freedom pass. 2 Midland Mainline GroupSave barred dates

Transcription

1 N ewsrail E X P R E S S 309 WEEK ENDING 4 MARCH 2006 ITEM FOR TRAIN COMPANY ON RETAIL TRAIN TRAVEL ITEM SUBJECT OUTLETS STAFF AGENTS 1 National Rail London Boroughs concessionary fares scheme freedom pass * 2 Midland Mainline GroupSave barred dates * 3 Heathrow Express Product and fares information 4 Heathrow Connect Product and fares information National Rail information is listed first, followed by Train Company information in alphabetical Train Company order. Further items follow in alphabetical contributor order. * To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate.

2 ADDITIONAL PUBLICATIONS The list shows additional publications included with this Newsrail Express. If you do not receive them, or need extra copies, rail staff should see Further Supplies. Travel Agents please contact your Sales Office. 1. ITEMS YOU SHOULD HAVE RECEIVED PUBLICATION NAME SENT NEWSRAIL TO EXPRESS NUMBER c2c Fares Supplement All CONTACTS FOR FURTHER SUPPLIES FOR RAIL STAFF Customer Services TSO St. Crispins Duke Street Norwich NR3 1PD Tel: Fax: DISTRIBUTION DATABASE FOR RAIL STAFF You should advise any publications database amendments to your Retail Manager, Pricing Manager or to Customer Services, TSO, St. Crispins, Duke Street, Norwich NR3 1PD Tel: , Fax: , 2

3 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF * TRAVEL AGENTS 1 London Boroughs Concessionary Fares Scheme freedom pass The current issue of Elderly, Disabled and Blind Person s freedom pass Oyster cards expire on 31 March Eligible residents are now able to re-validate their freedom pass for a further two years, i.e. cards will be visibly re-dated to expire on 31 March 2008 by affixing a pre-printed adhesive strip. Elderly persons freedom pass holders can re-validate their pass at their local Post Office, unless they live in the boroughs Barking & Dagenham, Bromley, Havering or Wandsworth, in which case they must apply to their local borough council offices. Disabled persons freedom pass holders will need to contact their local borough council about re-validating their pass. Although holders are being asked to renew their passes before 31 March, there will be a period of grace between 1 April and 31 May during which existing passes may still be renewed, and pass holders should be reminded to do so. Any freedom pass with an expiry date of 31 March 2006 that is presented for travel after 31 May should be withdrawn. There are no changes to the scope of the scheme or time restrictions on participating train operating company services. Insofar as travel on National Rail services is concerned, you are reminded that: All freedom passes are valid on National Rail services wholly within the London Fare Zones area from 0930 Monday to Friday and at any time at weekends and public holidays They are also valid beyond the area for travel to Dartford, Swanley and stations Rickmansworth to Amersham inclusive. On designated inter-available routes, Elderly Persons passes are valid from 0900 Monday to Friday, and Disabled Persons passes are valid at any time Full details of the scheme are published in Retail Manual Part One, Section C. London Schemes Tel:

4 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF TRAVEL AGENTS * 2 GroupSave barred dates GroupSave will be barred on all Midland Mainline services on 18 & 19 March. Ravinder Bilan Pricing Manager Tel (int) : Tel (ext) : Newsrail Express for train company National Rail information over 7,000 copies printed fortnightly 3,000 stations, travel agents and call centres receive Newsrail Express Estimated readership of 15,000 retail staff 4

5 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF TRAVEL AGENTS 3 Product and fares information Destination: HEATHROW AIRPORT Interchange Station: LONDON PADDINGTON Heathrow Express provides a fast and efficient rail-air link between central London and Heathrow Airport with through ticketing via the National Rail network, from any Great Britain rail station. Railcard discounts are available to holders of Young Persons, Senior, Family, Disabled Persons Railcards and in addition to this we now also accept the HM Forces, Network Railcard and Gold Card. Normal Railcard discounts and conditions apply. Staff Travel Cards at appropriate Privilege rates are also accepted. (Through fares are also available in the reverse direction) Timetabled journey 15 minutes (Free transfer to and from Terminal 4 8 minutes) Amendments to Child Fares Add-on amounts The Child fares below replace those quoted on page A5 in RailLinks manual 92. Please ignore what is shown in the RailLinks manual and use these fares instead. For GWL and GWR fares only. The cross-london marker MUST NOT be shown on travel tickets. FOS/FDS Child 11.75, FOR/ FDR Child 22.50, SOS/SDS Child 7.25, SOR/SDR/CDR/SVR/SSR/NAR Child For all other TOC fares the cross-london market MUST be shown on travel tickets. Child FOS, FDS. Child FOR, FDR. Child 8.75-SOS, SDS. Child SOR, SDR, CDR, SVR, SSR, NAR. Newsrail Express for train company National Rail information over 7,000 copies printed fortnightly 3,000 stations, travel agents and call centres receive Newsrail Express Estimated readership of 15,000 retail staff 5

6 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF TRAVEL AGENTS 4 Product and fares information Heathrow Express and First Great Western Link jointly launched a new stopping service in June 2005 between London Paddington and Heathrow Terminals 1,2,3, calling at Ealing Broadway, West Ealing, Hanwell, Southall and Hayes & Harlington. The service conveys Standard Class accommodation only. (A free transfer between Heathrow Terminals 1,2,3 and Terminal 4 is offered by Heathrow Express). FARES Through fares to Heathrow Connect have been set up as follows: from London Terminals (for London Paddington), route Not Heathrow Express; on all journeys not passing via London (e.g. from Maidenhead, Reading, Oxford, Swindon, Bristol, etc). For all other journeys through fares may be issued by adding the amounts shown below to the fare to Hayes & Harlington.Alternatively, you can issue a ticket as normal to Hayes & Harlington, and a separate ticket between Hayes & Harlington and Heathrow Connect. Add-on amounts Adult Single 6.00, Child Single 3.00 Adult Return 12.00, Child Return 6.00 Fares may also be issued for the reverse direction. Please note that for the correct fares to come up in Fares, Enquiry and Ticket Issuing systems, the destination must be entered as HEATHROW CONNECT (H987). VALIDITY OF LONDON TRAVELCARDS Travelcards are NOT valid between Hayes & Harlington and Heathrow. Boundary Zone extension fares are available (see NFM Section K.3). Note that holders of All Zone Travelcards need to be issued with a ticket from BOUNDARY ZONE 5. DISCOUNTS Normal Child, Railcard, and Privilege discounts apply. REFUNDS Normal arrangements apply. TICKETING Destination Name/nlc: HEATHROW CONNECT H987 Tickets may be issued on ticket issuing machines only. Do not issue handwritten paper tickets. For the first 30 rail staff and travel trade respondents, we are offering a return trip for two on Heathrow Connect to use between London Paddington and Heathrow Airport at your leisure to sample our service, please by 31st March 2006 your name and address, your job title and company name to: andrew_mcconnell@airportexpressalliance.com 6

7 INDEX This index covers those more important items still current from the last six issues of Newsrail Express. Amendments to Fares Manuals and associated Publications are excluded. NEWSRAIL EXPRESS No. PAGE No. Midland Mainline Important product changes from 2 January 2006: Saver restrictions, First Inclusive season upgrade South West Trains Major engineering works at Woking over the Christmas and New Year period National Rail London area product changes and retail Information from 2 January National Rail Best Western Hotels 2 for 1 offer National Rail Railcard leaflets in alternative formats Central Trains Summary of fares review January Central Trains Cheap Day ticket restrictions Christmas GNER Coach relettering and Quiet Coach move Hull Trains New product Pioneer Advance Southern Southern stations re-zoned TransPennine Express Launch of TPE Advance National Rail Distribution of NFM 92 and LFMs National Rail Day Travelcard flat fares for accompanied children National Rail Period Travelcard prices between Out-boundary stations via Zone National Rail New PlusBus stations National Rail Redesign of the International Free Pass National Rail Telesales Offices Railcard application pads Thameslink fares changes Central Trains GroupSave/reservations Cheltenham Race Festival March National Rail Free return travel pass for staff attending Controllers Development Workshop National Rail Missing SPORTIS machine National Rail GNER 7-Day Season Ticket prices National Rail PIN Bypass Day is 14 February National Rail AVANTIX Traveller fares CD ROM for NFM Thameslink Issuing tickets for travel to and from London Stations served by Thameslink National Rail National fares Manual 92: London Manual Pages in wrong order ITEM No. MANUAL PAGE No. 7

8 ASSOCIATION of TRAIN OPERATING COMPANIES working together for Great Britain s National Rail companies ISBN Printed by The Stationery Office Limited (TSO) St. Crispins Duke Street Norwich NR3 1PD Copyright Association of Train Operating Companies (ATOC)