1 ATOC New Warrant designs briefing

Transcription

1 N ewsrail E X P R E S S 59 TRAIN COMPANY WEEK ENDING 9 February 2008 ITEM FOR RETAIL TRAIN TRAVEL ITEM SUBJECT OUTLETS STAFF AGENTS 1 ATOC New Warrant designs briefing 2 First Capital Connect Through fares now apply to & from Luton Airport terminal ON National Rail information is listed first, followed by Train Company information in alphabetical Train Company order. Further items follow in alphabetical contributor order. * To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate.

2 Additional items included with this issue of Newsrail Express None If you have not received these additional items or if you need extra copies, please contact: TSO Customer Services, St. Crispins, Duke Street, Norwich, NR 1PD Tel: Fax: TOCs should inform their Pricing or Retail Manager about any changes to the distribution of publications. New prices for Newsrail Express items and Retail Manual updates from 1 May 2007 There will be new prices for putting news items into Newsrail Express and for updating the Retail Manual from 1 May These prices have been agreed by Ticketing & Settlement Scheme Council and Retail Group. The aim is to partly shift the cost from TOCs submitting items and making changes to TOCs that still require printed paper copies of Newsrail Express and the Retail Manual. This aims to encourage greater use of electronic communications. New charges for making changes are shown in the following tables. New pages/pages amended Retail Manual Amendment Black & white page cost Colour page cost (fixed basic cost) (per page) (per page) Newsrail Express News item standard fixed cost (however long the news item is) 100 Any remaining production and distribution costs will be charged to TOCs receiving paper copies of Newsrail Express and Retail Manual updates in proportion to the number of copies each TOC requires. Charges will be calculated by RSP. Altering your TOC s requirement for paper copies of Newsrail Express and Retail Manual updates TOCs can reduce production and distribution costs by altering the number of paper copies of Newsrail Express and Retail Manual updates by contacting their Pricing Manager or nominated TOC representative to amend their TOC publications distribution list through the FRPS website. For example, a TOC may decide that it no longer requires paper copies of Newsrail Express and Retail Manual updates, if appropriate staff can access the information electronically. FRPP website an excellent alternative to paper Retail publications information can be accessed electronically via: and includes: l Newsrail Express l Retail Manual Part One & Part Two l National Fares Manuals l RailLinks Manual l Ticket Examiners Handbook Travel agents have their own ATOC travel agents website at: Retail Communications Manager paul.chilver@atoc.org Tel:

3 TO TO BE BE READ READ BY: BY: TRAIN TRAIN COMPANY RETAIL RETAIL STAFF STAFF ON-TRAIN ON-TRAIN STAFF STAFF 1 TRAVEL TRAVEL AGENTS AGENTS New Warrant designs briefing In advance of changes to Ticket Issuing Systems (TIS) to be introduced next year, the Rail Warrants have been re-designed to include a barcode and the printing of the ticket details using a local receipt printer. The documents affected are: Non Season Ticket Warrants Groundline Warrants Season Ticket Warrants MOD Warrants Exchange Orders The barcode contains the warrant account number and warrant voucher number. When the warrant barcode reader functionality has been installed in the TIS there will be no need to manually enter the warrant details. Scanning the barcode will greatly reduce the time to process these documents and significantly improve the accuracy of the details entered in the TIS. Barcode position on warrant documents SEASON TICKET Please supply M with a SEASON TICKET for First /Standard /Adult /Child (Delete as appropriate ) Commencing Date Route between and For rail industry use only below this line RAIL WARRANT Ending Date via H M PRISON KIRKHAM FINANCE OFFICE FRECKLETON ROAD KIRKHAM LANCS PR 4 2RN Warrant expires after Authorised Signature SEASON TICKET ONLY Authorised Signature Receiving NLC Issue Date p p First Ticket No. D D M M Y Y This way to print side one The need for a station stamp has been removed. (A stamp may be used on the back of the warrant or above the signature.) Not valid if altered, defaced or mutilated. Valid for season tickets only Not Transferable 02 Doc. Type Account No. Warrant Number The new design has a For rail industry use only area where details of the exchanged ticket are written. As TIS functionality is introduced these details may be printed on the warrant by a local TIS printer. SEASON TICKET Please supply M with a SEASON TICKET for First /Standard /Adult /Child (Delete as appropriate ) Commencing Date Route between and For rail industry use only below this line RAIL WARRANT Not valid if altered, defaced or mutilated. Valid for season tickets only Not Transferable Ending Date via H M PRISON KIRKHAM FINANCE OFFICE FRECKLETON ROAD KIRKHAM LANCS PR 4 2RN Doc. Type Warrant expires after Authorised Signature SEASON TICKET ONLY Authorised Signature Receiving NLC Issue Date p p First Ticket No. D D M M Y Y Account No. Warrant Number This way to print side one Details from the ticket issued to be written here, below the For rail industry use line. The new warrants will be introduced towards the end of February Warrant Account holders will be sent the new style warrants as they replace their stock from the 25th February The current non-barcoded warrants will be gradually replaced over the next year. There will be no change in local procedures for handling Rail Warrants until the new warrant functionality is introduce into your TIS routines early john.sibley@atoc.org

4 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF TRAVEL AGENTS 2 Through fares now apply to & from Luton Airport terminal Luton Airport NLC 667 New buses, higher frequency First Capital Connect is now operating the shuttle bus service between Luton Airport Parkway station and Luton Airport terminal. This replaces the previous service which was funded by London Luton Airport Operations Ltd. First Capital Connect has invested 1. million in four new air-conditioned articulated buses, ideal for this high volume service. Each is able to carry up to 97 passengers plus luggage, providing double the capacity of the previous vehicles. The new service runs every ten minutes in each direction between 0500 and midnight, compared with every 15 minutes previously. The buses also connect with all trains calling at Luton Airport Parkway station overnight, providing a seamless link between train and plane. Background information Since Luton Airport Parkway station opened in November 1999, the number of passengers using London Luton Airport has more than doubled to almost 10 million per annum. Many of these passengers use the shuttle service to connect with the train to continue their journey. Over the past two years it became evident that the capacity and frequency of the buses was inadequate, often leaving customers standing at the station or airport and so offering an unsatisfactory standard of customer service. Fares to/from Luton Airport NLC 667 To cover the costs of the new service which is entirely funded by First Capital Connect, fares for rail passengers to and from Luton Airport terminal have been set at no more than 1.00 per single journey above the train fare to Luton Airport Parkway station, with children under 16 travelling at half price. 1. Between FCC London stations and Luton Airport NLC 667 The table below shows the fares between Luton Airport NLC 667 and any First Capital Connect London station compared with the fares charged between Luton Airport Parkway station and London up to 2 January Fares between London Fares between London and Luton Airport Parkway and Luton Airport NLC (and vice-versa) 667 (and vice-versa) % Description until 01 January 2008 from 20 January 2008 change Standard Day Single % Standard Day Return* % Standard Open Return (valid 1 month) % Cheap Day Single % Cheap Day Return % All Day Travelcard % Off-Peak Day Travelcard % *Only the Standard Open Return is available to/from Luton Airport from 20 January

5 2. Between all other stations and Luton Airport NLC 667 The single fare to Luton Airport NLC 667 is 1.00 higher than to Luton Airport Parkway 645 and the return fare is 2.00 higher. Children under 16 pay half fare. Customers arriving at Luton Airport Parkway by train who wish to use the shuttle bus to travel to the airport will need to hold a ticket with the destination Luton Airport. If not, they will have to pay an Excess Charge of 1.00 single and 2.00 return. It is therefore very important that you ask your customers if they are travelling to Luton Airport to make sure that you sell them the correct ticket for their journey. Similarly customers travelling from Luton Airport must be sold a ticket from that origin and not from Luton Airport Parkway. For any destinations to which a through fare is not available, a 1.00 single / 2.00 return add-on must be charged FlyAway is valid for travel to and from Luton Airport with no supplement to the fare and therefore represents outstanding value for money. 4. Railcard discounts Normal Railcard discounts apply for travel to and from Luton Airport. 5. Bedfordshire and Hertfordshire County Council Concessionary Fares Scheme Full details of this scheme are in National Fares Manual No 98: Page Q7 Midlands and Page Q11 East. The 50% discount on concessionary fares only applies when the shuttle buses are used as part of a through rail journey. Concessionary fares are therefore not available solely on the shuttle bus link between Luton Airport Parkway and Luton Airport. 6. Non-rail passengers Non rail passengers using the shuttle bus between Luton Airport Parkway station and Luton Airport terminal pay the following charges: Description Non-rail passengers Standard Day Single 1.50 Standard Day Return 2.50 Standard Open Return (valid 1 month) London Luton Airport staff and airline staff Staff holding any of the following photographic identity cards issued by London Luton Airport and where the expiry date shown has not passed, are entitled to free travel on the shuttle buses. Always check that the photograph is of the person carrying the identity card. London Luton Airport Staff Discount Card S A M P L E 5

6 London Luton Airport Security Pass The different versions are shown below. The samples show No Logo in the bottom right hand corner. The actual passes will either have the London Luton Airport name there or the name of the airline or other company by whom the pass holder is employed. Anyone not holding an identity card described above is not entitled to free travel and must pay the nonrail passenger fares shown. All staff employed at the airport are entitled to apply for a free London Luton Airport Staff Discount Card from the airport security office. 8. Rail Staff First Capital Connect staff holding a valid staff travel pass travel free on the shuttle buses, as do all safeguarded rail industry staff who have dated one of their boxes and anyone holding a Status Pass. Rail staff who hold TOC Privilege Travel Cards are entitled to 75% discount on full fare tickets to and from Luton Airport NLC Code Fares Queries If you have any queries in relation to fares to and from Luton Airport NLC 667, please contact Roy Cooper, Fares and Pricing Manager. His address is roy.cooper@firstgroup.com and his direct line is This is an exciting new project for First Capital Connect and the improved quality of the bus link to and from Luton Airport Parkway station will enable First Capital Connect to deliver a step change in the quality of customer service received by our customers. Larry Heyman Integration and Partnership Manager First Capital Connect Tel Larry.heyman@firstgroup.com 6

7 INDEX This index covers items from the last six issues of Newsrail Express. Amendments to Fares Manuals and associated Publications are excluded. ITEM (in alphabetical TOC order) NEWSRAIL ITEM PAGE EXPRESS No. No. No. Arriva Trains Wales New stations ATOC Privilege season tickets free mileage discounted amount ATOC Redesign of the TfL National Rail ID card ATOC Child Group Travel 58 1 ATOC Non-availability of staff travel facilities on Grand Central Railway 58 2 BemroseBooth Ordering of ticket stock over Christmas and New Year BemroseBooth Opening hours over Christmas and New Year CrossCountry franchise change CrossCountry retail information CrossCountry SmallGroup products East Midlands Trains East Midlands Trains East Midlands Trains East Midlands Trains news East Midlands Trains GroupSave bared dates 58 First Great Western Bristol International Airport 57 5 First Great Western Saver restriction 4N 57 5 GNER Closure of GNER loyalty schemes GNERtime & GNER London Midland Summary of Fares Review London Overground New franchise information National Express East Coast East Coast Main Line change of franchise from Sunday 9 December National Rail Reduced fares for wheelchair users and visually impaired people [update / reminder] National Rail National Rail Timetable 5 1 National Rail National Rail Timetable [reminder] National Rail National Rail Timetable [reminder] 55 1 National Rail & Eurostar Through fares to the Continent via Eurostar National Rail & Eurostar Through fares to the Continent via Eurostar [updated / reminder] 54 1 National Rail & Eurostar London International CIV] PLUSBUS Issuing PLUSBUS with rail tickets 54 4 PLUSBUS Issuing PLUSBUS with rail tickets (reminder) Railcards New Disabled Persons Railcard leaflets Rail Travel Made Easy 5 6 Railcards New Railcards stations leaflets and posters Railcards New Railcards stations leaflets and posters (reminder) Railcards New Railcards stations leaflets and posters (updated) 56 1 Railcards New Railcards stations leaflets and posters (updated) 57 1 Railcards Price increase 55 5 Railcards Date validation for thermal Railcard stock South West Trains Changes to South West Trains Rail Link services

8 Retail Communication Deadlines Would TOC and ATOC information providers please note the following deadlines for content submission, through FRPS, for Newsrail Express items and updates to your sections in Retail Manual Part Two (also reflected in Rail Directory for Travel Agents Part One). Submissions can be made up until 2:59 on the date shown. The Rail Directory for Travel Agents Part One is provided to travel agents in electronic format only and mirrors the information submitted to the Retail Manual Part Two. Newsrail Express issue number Retail Manual Part Two February to May 2008 Delivery date at retail locations (may vary by 2 days either side) Deadline for submission by information providers is 2:59 on the dates below March Update 25 February CLOSED February 1 February March 27 February April Update 20 March March March 10 March 6 7 April 26 March May Update 21 April 2 April April 9 April 65 2 May 22 April June Update 19 May 29 April May 7 May FRPS website The Fares & Retail Publications Service website (operated by TSO) for entering information is Each TOC and ATOC have designated information providers with password access to contribute Newsrail Express items and Retail Manual Part Two updates. Guidance and cue cards Guidance on how to use the system is available from in the Marketing and Retail > FRPS (Fares & Retail Publications Service) section. For additional editorial guidance contact Paul Chilver at ATOC Editorial on paul.chilver@atoc.org or telephone Proof checking At the proof check stage, (usually 2- days after the submission deadline) contributors will receive an from TSO which states what the time deadline is for checking your proof. This then normally gives you one working day to check the proof and you should advise of any alterations required or supply sign-off to Paul Chilver at ATOC Editorial, fax by the deadline shown in the . Further information and prices Further information and full pricing details for contributing news items and updates is shown in the inside cover of this edition or available from in the Marketing and Retail > FRPS (Fares & Retail Publications Service) section. Note that prices are higher for colour and laminated pages where required. For invoice enquiries please contact Andrew Tolley at RSP on andrew.tolley@atoc.org or tel Publication supplies, distribution and technical support The TSO helpline for publication supplies (if you want to buy extra copies of manuals), distribution queries (if you do not receive the information that you were expecting) and technical support is or csatoc@tso.co.uk. If you simply wish to make a change to the distribution database then please contact your TOC s Retail or Pricing Manager (for non-tocs please contact paul.chilver@ atoc.org). Inserts and merchandisers If you wish to send out any separate inserts (such as leaflets and merchandisers) within the Newsrail Express distribution package (either distribution of your pre-printed material or a full print and distribution service) please arrange this direct with TSO tel , csatoc@tso.co.uk to discuss details of costs and timescales. Please ensure that you contact TSO at least 7 days in advance of the submission deadline date shown above. Retail Manual Part One, Rail Directory for Travel Agents Part Two, Ticket Examiners Handbook If you want any changes made to Retail Manual Part One, Rail Directory for Travel Agents Part Two and Ticket Examiners Handbook, please contact ATOC Editorial on mark.bryce@atoc.org. working together for Great Britain s National Rail companies Printed by The Stationery Office Limited (TSO) St. Crispins Duke Street Norwich NR 1PD Copyright Association of Train Operating Companies (ATOC) 2000