N ewsrail * * Job Advertisement in this issue, please see inside back cover. WEEK ENDING 28 MAY 2005

Transcription

1 N ewsrail E X P R E S S TRAIN COMPANY National Rail information is listed first, followed by Train Company information in alphabetical Train Company order. Further items follow in alphabetical contributor order. To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate. WEEK ENDING 28 MAY 2005 ITEM FOR RETAIL TRAIN TRAVEL ITEM SUBJECT OUTLETS STAFF AGENTS 1 National Rail Family Railcard trial promotion & 25% discount offer 2 National Rail Changes to bus sevices 205 & 705 direct links between central National Rail termini 3 National Rail ATOC introduces electronic restrictions manual & Rail Directory for Travel Agents 4 Atos Origin Notice of fares revision 5 South West Trains International Festival of the Sea 6 Thameslink News Job Advertisement in this issue, please see inside back cover. ON 289

2 ADDITIONAL PUBLICATIONS The list shows additional publications included with this Newsrail Express. If you do not receive them, or need extra copies, rail staff should see Further Supplies. Travel Agents please contact your Sales Office. 1. ITEMS YOU SHOULD HAVE RECEIVED PUBLICATION NAME LABEL SENT NEWSRAIL FURTHER CODE TO EXPRESS SUPPLIES NUMBER [See 3 below] None this issue 2. ITEMS TO LOOK OUT FOR Newsrail Express on 3/6/05 NRE All 290 PSU Retail Manual Part One Amendment 87 RM1 Rail 290 PSU Retail Manual Part Two June Issue 183 RM2 Rail 290 PSU Rail Directory Part One June Issue 183 RD1 Agents 290 South Eastern Trains Retail Promotions Manual update SET Sel 290 NRES Enquirer Newsletter ENQ All 290 Newsrail Express on 17/6/05 NRE All 291 PSU Agents All Rail Sel all travel agents all recipients all rail staff selected recipients for distribution label code shown 3. CONTACTS FOR FURTHER SUPPLIES FOR RAIL STAFF PSU Atos Origin Publications Service Unit Reading Tel: Fax: DISTRIBUTION DATABASE FOR RETAIL STAFF You should advise any publications database amendments to your Retail Manager, or to Atos Origin, Publications Service Unit, 4th Floor, Aquis House, Blagrave Street, Reading RG1 1PL Tel: (Rail internal) , BT , Fax: (Rail internal) , BT , Publications@atosorigin.com Please quote the reference number shown on your mailing label. 2

3 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF TRAVEL AGENTS U 1 FAMILY RAILCARD TRIAL PROMOTION & 25% DISCOUNT OFFER As detailed in Newsrail Express 288, a Trial Family Railcard promotion is running in association with Family Circle Magazine. Anyone who purchases the June issue of the magazine (from 12 May to 9 June 2005), will be invited to write in to receive a Trial Family Railcard, valid for three months. The Trial Family Railcard also doubles as a voucher to buy a standard 12-month Family Railcard for instead of the normal 20.00, up to and including 31 October Issuing a Family Railcard The Family Railcard is only available from booking offices and travel centres. It will not be obtainable through Travel Agents or Telesales due to difficulties encountered for previous discount Railcard promotions,. To receive the 5 discount on a standard 12-month Family Railcard, the customer must hand over their trial Railcard and complete a Family Railcard application form. Please ensure that they complete every section of the form. The trial Railcard must then be attached to the application form, as this will be audited against the number of discounted Family Railcards issued by your office. The Railcard should then be completed in the normal way, ensuring that the customer signs the back of the Railcard and that the receipt portion of the Railcard application form is fully completed and handed back to the customer. Railcard retailing instructions for the different Ticket Issuing Systems are set out below: APTIS TICKET ISSUING INSTRUCTIONS Select Local Program for FAMILY RC PROMO Input the fare and press [ENTER]. Insert FAMILY RAILCARD TICKET STOCK. Complete as normal for full priced Railcard Attach Trial Railcard to application form for audit purposes APTIS LOCAL PROGRAM TICKET TYPE DETAILS To set up the local programme in APTIS, follow these steps: 1 : Insert and turn the supervisor key to the SUPERVISOR position and press 3 (See the Operators Manual section B, page 9). 2 : Press the nominated LOCAL TICKET TYPE BUTTON (Local 1 to 8) 3 : Input TKT PRINTED NAME FAMILY RC PROMO and press ENTER 4 : Input TKT DISPLAY NAME FAM RCP and press ENTER 5 : Input TKT TYPE CODE ZMJ and press ENTER 6 : Input PRINT FORMAT No. 27 and press ENTER 7 : HOPPER FED (Y/N)? N and press ENTER 8 : Input TKT TYPE CATEGORY 80 and press ENTER 9 : Input POV 12/00 and press ENTER 10 : Input DISCOUNT BIN No. 0 and press ENTER 11 : Input UTS TKT TYPE CODE 00 and press ENTER 12 : Input TIME RESTRICTION 0 and press ENTER - If either of these two fields is other than '00' or '0' the Local Program will have to be reinserted on the APTIS after receiving a download. APTIS prints a local program card confirming the details entered. 3

4 TRIBUTE TICKET ISSUING INSTRUCTIONS At Journey Input Screen Select F8 Miscellaneous Select Railcards F11 Select from Railcard list "FMM" Family RC Promo F12 Issue Railcard Complete as normal for full priced Railcard Attach Trial Railcard to application form for audit purposes SHERE SMART ISSUING INSTRUCTIONS Select [Railcards] from the menu bar as usual Select Family Railcard Promo 15 (either 1 or 2 adults) Complete as normal for full priced Railcard Attach Trial Railcard to application form for audit purposes Issuing instructions for the Fujitsu Smart Ticket Issuing System will be provided by your Train Company. If you require any assistance, please do not hesitate to contact us. Thank you for your continued support. Railcard Marketing Newsrail Express for train company National Rail information over 8,000 copies printed fortnightly 3,000 stations, travel agents and call centres receive Newsrail Express Estimated readership of 15,000 retail staff 4

5 TO BE READ BY: TRAIN COMPANY RETAIL STAFF U ON-TRAIN STAFF 2 TRAVEL AGENTS U ASSOCIATION of TRAIN OPERATING COMPANIES CHANGES TO BUS SERVICES 205 AND 705 DIRECT LINKS BETWEEN CENTRAL LONDON NATIONAL RAIL TERMINI BUS ROUTE 205 Liverpool Street to Paddington via Kings Cross, Euston and Marylebone (and reverse) Can customer service staff note that this fully accessible bus route provides an alternative for passengers who are unable to use the underground to travel between the above National Rail termini. HOWEVER, on west bound journeys (towards Paddington) this service does not call at the bus station at Euston. The stop for Euston is on the Euston Road (by the Friends Meeting House) and customers wishing to access Euston station will need to cross the main Euston Road. Eastbound 205 services (towards Liverpool Street) do call at Euston bus station. WITHDRAWAL of LONDON BUS ROUTE 705 Paddington to Liverpool Street via Victoria, Waterloo, Bridge and Fenchurch Street (and reverse) With effect from Saturday 21 May, Buses will withdraw route 705. This route provided a direct bus link between the following National Rail stations - Paddington - Victoria - Waterloo - Bridge - Fenchurch Street and Liverpool Street. This service was introduced in 2002 as a replacement for the Station Link service. Can all retail and station staff check to ensure references to this route are removed from customer supporting material and bus route publicity at stations. The table below identifies the alternative bus service options for journeys between National Rail stations served by the 705 route. Alternative Route Options Between Route 705 Destinations From Paddington Victoria Waterloo Bridge To Fenchurch Street Station Liverpool Street Paddington Victoria Waterloo Bridge Fenchurch Street Liverpool Street / then then then / then 17 C10 then then then then then then then C10 40 then then then NB: Routes in bold are alternative direct bus routes. The above route suggestions are given as a guide as further alternative routeings are also available. Additional fares are payable. ATOC LONDON TEAM

6 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF 3 TRAVEL AGENTS U ASSOCIATION of TRAIN OPERATING COMPANIES ATOC INTRODUCES ELECTRONIC RESTRICTIONS MANUAL & RAIL DIRECTORY FOR TRAVEL AGENTS Currently all Travel Agents are supplied with sections of the National Fares Manuals (NFM) in the form of the White Restrictions manual, which contains the following NFM sections: Sections B1, B2, (fares to and from ) E, (ticket types and validities) F, (discounted travel) H, (miscellaneous charges including accompanied animals/articles) K, (travelcards) L, (through tickets to Underground) M, (local tickets) Y (discounted tables) and RailLinks Information (Airports, Attractions, PlusBus, Bus and Tram and Ferries). This manual is produced and distributed, in paper form, to all travel agents by ATOC three times a year. ATOC also supply Travel Agents with the Avantix disk (which contains fares information), Rail Directory Part One, (detailing national and TOC marketing information) and Rail Directory Part Two, (providing information on accountancy and settlement arrangements). Following successful user acceptance testing with a number of Travel Agents, ATOC will be introducing electronic access to both the Rail Directory for Travel Agents and the White Restrictions manual from 12 June 2005 accessible via our website. All future updates will be done automatically so you can be assured of accurate and up-to-date information. Agents should note that the fares CD-Rom - Avantix Traveller - will continue to be distributed. To access the new electronic information, please visit enter your rail licence code (TAPSIS) in the top right hand corner, and click on the Rail Directory tab in the menu. Paul Upton Third Party Commercial Support Manager Newsrail Express for train company National Rail information over 8,000 copies printed fortnightly 3,000 stations, travel agents and call centres receive Newsrail Express Estimated readership of 15,000 retail staff 6

7 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF TRAVEL AGENTS U U U 4 NOTICE OF FARES REVISION WITH EFFECT FROM SUNDAY 12 JUNE 2005 All users of National Fares Manuals (NFM), RailLinks Manual and Strathclyde PTE Fares Manual are advised that the current books will expire on Saturday 11 June NFM 90, RailLinks Manual 90 and the Strathclyde PTE Fares Manual 13 will be effective from Sunday 12 June The following Local Fares Manuals will also be reissued for On-Train Staff only with effect from 12 June (The new edition numbers, where applicable, are shown in brackets). Chiltern Railways (31) Northern Rail - East (33) First Great Western Link (24) Northern Rail - West (36) LER (Anglia) (28) Southern LER (Great Eastern) South Eastern Trains (32) Downloading to APTIS machines, SPORTIS DRUs and Quickfare DCDs commenced on 2 May. Despatch of National Fares Manual 90 is due to start on 24 May. Final deliveries to all locations where a signature for receipt can be obtained should be completed by 3 June. If you do not receive your manuals, please contact your local manager or Publications at Atos Origin, on the telephone number(s) shown below. Copies of the AVANTIX Traveller CD Rom showing fares effective from Sunday 12 June will be posted to National Rail appointed Travel Agents and others who normally receive them, and should be received by 3 June. Further details of the arrangements for National Rail appointed Travel Agents will appear in item 3 in this issue of Newsrail Express. Publications Atos Origin Reading Rail internal /1671 BT /1671 Newsrail Express for train company National Rail information over 8,000 copies printed fortnightly 3,000 stations, travel agents and call centres receive Newsrail Express Estimated readership of 15,000 retail staff 7

8 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF TRAVEL AGENTS U 5 INTERNATIONAL FESTIVAL OF THE SEA All Inclusive train and admission package Available to sell: 29 May, Available for Travel: 30 June - 3 July Europe's greatest celebration of the sea returns to Portsmouth on 30 June 2005, bringing passengers the best value family day out of the summer. South West Trains has teamed up with the International Festival of the Sea to once again retail a convenient and money saving All Inclusive train and admission package to the Festival. When passengers purchase a train ticket to Portsmouth Harbour, they can purchase their admission portion to the International Festival of the Sea. Admission tickets should only be retailed in conjunction with train tickets to Portsmouth Harbour valid for 30 June - 3 July. Prices for rail admission to the festival are as follows: Status PS Destination Ticket Type Price Saving on full price/at the gate ticket Adult ZWW HCF Child ZWW HCF Senior ZWM HCH Family ZWN HAF none Senior tickets apply for people aged 60+ years. Festival Dates and Opening Times: Thursday 30 June to Sunday 3 July daily. Any tickets issued on any dates other than these should be for pre-purchase purposes only. In addition to the train travel tickets, customers are issued with an additional ticket - issued on supplementary stock where able (With the exception of Fujitsu Star, where the admission portion will be printed on the standard thermal stock). Refunds should be made available under the following circumstances only: If admission to the Festival was not available on an advertised date. If a Festival All Inclusive ticket was issued on a date when the tour was not advertised. If refund requests made prior to date of travel. In each of the above cases no administration fee should be charged. Ticket issuing instructions and bar codes Ticket issuing instructions and bar codes have been circulated to South West Trains stations and are available on Retail Online. Southern and Wessex Marketing departments will also be circulating instructions shortly and should be contacted if there are any related queries. Southern Marketing: Pam Morriss: pam.morriss@southernrailway.com or Wessex Marketing: Ruth Michell: Ruth.Michell@wessextrains.co.uk or For further information on the Festival call the International Festival of the Sea South West Trains Marketing Department or or

9 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF TRAVEL AGENTS U 6 THAMESLINK NEWS Thameslink FlyAway ticket to Gatwick and Luton Airport Parkway Fixed Fare of for 4 people The reopening of Thameslink's cross- route on 16 May has restored direct trains between Luton and Sutton and between Bedford and Brighton, serving both Luton and Gatwick Airports. The Thameslink FlyAway ticket represents outstanding value for money for small groups. For a fixed fare of 50.00, between one and four adults or children can travel on the date shown on the FlyAway ticket between any station served by Thameslink, and either Gatwick or Luton Airport Parkway and return up to one month later. Only one ticket will be issued to cover up to four people in the party, all of whom must travel together at all times. FlyAway tickets are fully inter-available, so they can be used on any train - regardless of train operating company - and must carry the + cross- marker. The FlyAway ticket validity is the same as that of a Standard Open Return, meaning that ticket holders can travel at any time and may return by any train within one calendar month. No Railcard discounts apply to the FlyAway product. For each FlyAway ticket, up to 4 additional accompanied children can travel for the flat fare of 1.00 each. Please refer to Section E of the National Fares Manual: TK Thameslink and Southern Accompanied Child 1 Flat Fare (Kids for a Quid). FlyAway tickets can also be used from Gatwick and from Luton Airport Parkway for journeys to any station served by Thameslink. Park and FlyAway from Luton Airport Parkway Many people heading for Gatwick Airport are nervous about the drive around the M25 and the possibility of getting caught up in traffic. For people living north of the Thames and flying from Gatwick Airport, the answer could be to drive to Luton Airport Parkway station, leave their car at Thameslink's adjacent multi-storey car park and take the train direct to Gatwick. There are up to four trains an hour between Luton Airport Parkway and Gatwick Airport with a typical journey time of just 1 hour 20 minutes. There are 815 spaces in the multi-storey car park at Luton Airport Parkway station. It is staffed and monitored by CCTV 24 hours a day, 7 days a week. Charges are 4.20 a day and a week. Larry Heyman Business Development Manager Thameslink

10 INDEX This index covers those more important items still current from the last six issues of Newsrail Express. Amendments to Fares Manuals and associated Publications are excluded. Some items have been included in the updates to other Manuals as indicated. NEWSRAIL EXPRESS No. PAGE No. ITEM No. MANUAL Advance Purchase Tickets RM2/RD1 NAT.D.1 Atos Origin NFM 89 Avantix Traveller Fares CD Rom Amendment Atos Origin Rail Internal Telephone/Fax numbers for Atos Origin Reading Atos Origin Retail Manual Part Two/Rail Directory Part One May Issue Central Trains Alton Towers All-in-One Ticket Central Trains Over 50 s 10/ 5 Flat Fare Offer Central Trains Penalty Fares First ScotRail Scottish Executive Ticket Car Parking Fishguard/Rosslare Family Fares RM2/RD1 GW.24 GNER Royal Ascot at York Race Day Special Trains Midland Mainline News National Rail APTIS/SDRU Data Cartridges DC 100A National Rail ATOC Re-Launches Travel Trade Website National Rail Community Rail Day National Rail Family Railcard Trial Promotion National Rail Missing SPORTIS Machine National Rail Missing/Recovered SPORTIS Machines National Rail NRS National Reservations Service News National Rail PlusBus Rail/Bus Ticket Expands National Rail Rail Enthusiasts visits to Stations National Rail Senior Railcard Half-Price First Class Offer National Rail Senior Railcard Half Price First Class Offer National Rail The Tour Sightseeing National Rail Ticket on Departure Refunds National Rail Withdrawal of Executive Ticket Core Package Northern Metrolink Revised Add-On Fares Southern Day at the Races Southern Incorrect Restriction Codes for Savers to Gatwick Airport Southern New Bus Links Thameslink New Rail/Bus Link via St Albans to Hatfield Business Park Thameslink Restoration of Thameslink s through Service from 16 May The National Trust and The National Trust for Scotland 2 for 1 Offer WAGN No Trains North of Cambridge RM2: Retail Manual Part Two RD1: Rail Directory for Travel Agents Part One PAGE No. 10

11 Advertisement SENIOR PROCESSING OFFICER WINSLOW Atos Origin is a leading IT services provider. We've brought together KPMG Consulting, SchlumbergerSema and Atos Origin to create the world's largest European owned IT company with annual revenues of 5 billion Euros and 46,000 experienced minds in over 40 countries. We design, build and operate integrated solutions for major global companies. Our fresh new culture is all about freedom - freedom to be original. If you are entrepreneurial, creative, customer driven and delivery focused, we welcome you to become part of our team turning client vision into results. Working in a large international IT organisation, you will be working in a small team ensuring that all RSP sales data polled from approved Ticket Issuing Systems is complete and accurate. The successful applicant will take appropriate action to resolve any errors or missing/rejected data discovered as a result of monitoring of daily reports in order to ensure the accuracy and completeness of the sales data in accordance with the appropriate Service Level Agreements. The candidate will be responsible for the data collection and input routines associated with the Lennon system, conducting the appropriate output checks to ensure the accuracy of the processing, advising Train Operating Companies on practices that will enable them to conform to the Ticketing and Settlement Agreement. You should have a good standard of education, typically A level or equivalent, and must be able to work on your own initiative, be flexible, adaptable, enthusiastic and display a positive and professional manner at all times. You should also be a competent data input operator capable of entering data to the speed and accuracy demanded by the systems on which you will be working. Knowledge of Booking Office/Travel Centre work together with the operation of Ticket Issuing Systems and peripheral equipment is advantageous but not essential. You should be a competent data input operator. Experience of word/excel and outlook would be advantageous. Knowledge of Booking Office/ Travel Centre work and associated accounting procedures is desirable. In return we offer a competitive salary, contributory pension scheme, generous holiday allowance, employee private medical cover, and a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required. Atos Origin does not discriminate on the basis of race, religion, colour, sex, age or disability. All recruitment decisions are made on the basis of qualifications, skills, knowledge, experience and relevant business requirements. If you wish to apply for this position, send your CV and covering letter to Estelle Potter, Atos Origin, Aquis House, Blagrave Street, Reading, RG1 1PL or Estelle.potter@atosorigin.com. Closing date for applications is Tuesday 31 May. 11

12 ASSOCIATION of TRAIN OPERATING COMPANIES working together for Great Britain s National Rail companies Published by Atos Origin, Publications Service Unit, 4th Floor, Aquis House Blagrave Steet, Reading RG1 1PL Distribution Int Production Int Facsimile jackie.shastri@atosorigin.com Publications@atosorigin.com Copyright Association of Train Operating Companies (ATOC) 2000 Printed by Hobbs the Printers Ltd, Brunel Road, Totton Hampshire SO40 3WX 12