1 National Rail Introducing a Simpler Fares Structure (Fares Simplification) National Rail & Eurostar Ebbsfleet International station

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1 N ewsrail E X P R E S S 60 TRAIN COMPANY WEEK ENDING 2 February 2008 ITEM FOR RETAIL TRAIN TRAVEL ITEM SUBJECT OUTLETS STAFF AGENTS 1 National Rail Introducing a Simpler Fares Structure (Fares Simplification) 2 National Rail & Eurostar Ebbsfleet International station ON National Rail information is listed first, followed by Train Company information in alphabetical Train Company order. Further items follow in alphabetical contributor order. * To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate.

2 Additional items included with this issue of Newsrail Express None If you have not received these additional items or if you need extra copies, please contact: TSO Customer Services, St. Crispins, Duke Street, Norwich, NR 1PD Tel: Fax: TOCs should inform their Pricing or Retail Manager about any changes to the distribution of publications. New prices for Newsrail Express items and Retail Manual updates from 1 May 2007 There will be new prices for putting news items into Newsrail Express and for updating the Retail Manual from 1 May These prices have been agreed by Ticketing & Settlement Scheme Council and Retail Group. The aim is to partly shift the cost from TOCs submitting items and making changes to TOCs that still require printed paper copies of Newsrail Express and the Retail Manual. This aims to encourage greater use of electronic communications. New charges for making changes are shown in the following tables. New pages/pages amended Retail Manual Amendment Black & white page cost Colour page cost (fixed basic cost) (per page) (per page) Newsrail Express News item standard fixed cost (however long the news item is) 100 Any remaining production and distribution costs will be charged to TOCs receiving paper copies of Newsrail Express and Retail Manual updates in proportion to the number of copies each TOC requires. Charges will be calculated by RSP. Altering your TOC s requirement for paper copies of Newsrail Express and Retail Manual updates TOCs can reduce production and distribution costs by altering the number of paper copies of Newsrail Express and Retail Manual updates by contacting their Pricing Manager or nominated TOC representative to amend their TOC publications distribution list through the FRPS website. For example, a TOC may decide that it no longer requires paper copies of Newsrail Express and Retail Manual updates, if appropriate staff can access the information electronically. FRPP website an excellent alternative to paper Retail publications information can be accessed electronically via: and includes: l Newsrail Express l Retail Manual Part One & Part Two l National Fares Manuals l RailLinks Manual l Ticket Examiners Handbook Travel agents have their own ATOC travel agents website at: Retail Communications Manager paul.chilver@atoc.org Tel:

3 TO TO BE BE READ READ BY: BY: TRAIN TRAIN COMPANY RETAIL RETAIL STAFF STAFF ON-TRAIN ON-TRAIN STAFF STAFF 1 TRAVEL TRAVEL AGENTS AGENTS Introducing a Simpler Fares Structure (Fares Simplification) This year a number of changes to fare descriptions and terms & conditions will be introduced to simplify the range of fares available and make it easier for passengers to understand. Both advance purchase and ordinary walk-up fares will be affected by changes. l From 18 May 2008 All existing advance purchase ticket types will use a single ticket name Advance. Railcard discounts, changes to travel plan arrangements, booking deadlines and refund conditions will be the same for all Advance fares. l From 7 September 2008 All existing ordinary Standard and First Class walk-up fares will be renamed: l Full fare tickets will be renamed Anytime tickets, with Day added if they have one day validity. For example, Standard Open Returns will become Standard Anytime Returns, whilst First Class Day Singles will become First Class Anytime Day Singles. l Cheaper tickets with travel restrictions will be renamed Off-Peak tickets, with Day added if they have one day validity. Where there is more than one Off-Peak period or day ticket of the same class available for a particular journey, the cheaper one will be known as a Super Off-Peak ticket. When train companies introduce new fares that fall within the simplified Anytime, Off-Peak and Advance categories, they will follow this structure. l Fares NOT covered A number of ticket types are not covered by this programme for example, Season Tickets, Group Tickets, Travelcards, PTE fares etc. l Ticket Issuing and Journey Information Systems The changes have been carefully planned to work with existing ticket issuing and journey information systems. However, during the run-up to the changeover, various systems will cope differently with the need to display different terms and conditions for the same fare, depending on whether it is valid for use before or after the changeover dates. l Further briefing Detailed work is taking place to ensure that retail staff receive further briefing on what they need to do during the changeover. Keep an eye out for further updates in Newsrail Express

4 Summary of changes Date Existing Fare Name New Fare Name (not exhaustive) (First and Standard Class variants for each may still be offered) May 2008 Leisure Advance Advance Business Advance Value Advance SuperAdvance etc. Apex September 2008 First/Standard Open Single/Return Anytime First/Standard Day Single/Return Anytime Day September 2008 Saver* Off-Peak Cheap Day Off-Peak Day September 2008 Evening Fare Super Off-Peak Pricebuster Super Off-Peak Day SuperSaver Just 15 * Some Savers will be placed in other categories depending on how they relate to other fares priced by the same train company Richard Flindell National Rail Marketing Manager

5 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF TRAVEL AGENTS 2 Ebbsfleet International station Ebbsfleet International Eurostar station is in north Kent on the Eurostar line, with direct Eurostar trains to Paris, Lille and Brussels. It is not currently served by any National Rail train company services. Eurostar customers travelling to Ebbsfleet International by public transport can use Southeastern trains to Dartford, Greenhithe, Gravesend and Swanscombe stations, then Fastrack buses to Ebbsfleet International. It is suggested that customers use Greenhithe station if travelling on Southeastern trains from London, or Gravesend station if travelling on Southeastern trains to London. For more information on Ebbsfleet International, customers should contact Eurostar on or Newsrail Express for train company National Rail information over 7,000 copies printed fortnightly,000 stations, travel agents and call centres receive Newsrail Express Estimated readership of 15,000 retail staff 5

6 6

7 INDEX This index covers items from the last six issues of Newsrail Express. Amendments to Fares Manuals and associated Publications are excluded. ITEM (in alphabetical TOC order) NEWSRAIL ITEM PAGE EXPRESS No. No. No. Arriva Trains Wales New stations ATOC Privilege season tickets free mileage discounted amount ATOC Redesign of the TfL National Rail ID card ATOC Child Group Travel 58 1 ATOC Non-availability of staff travel facilities on Grand Central Railway 58 2 ATOC New Warrant designs - briefing 59 1 BemroseBooth Ordering of ticket stock over Christmas and New Year BemroseBooth Opening hours over Christmas and New Year CrossCountry retail information CrossCountry SmallGroup products East Midlands Trains East Midlands Trains East Midlands Trains East Midlands Trains news East Midlands Trains GroupSave bared dates 58 First Capital Connect Through fares now apply to/from Luton Airport First Great Western Bristol International Airport 57 5 First Great Western Saver restriction 4N 57 5 GNER Closure of GNER loyalty schemes GNERtime & GNER London Midland Summary of Fares Review National Express East Coast East Coast Main Line change of franchise from Sunday 9 December National Rail Reduced fares for wheelchair users and visually impaired people [update/reminder] National Rail National Rail Timetable [reminder] National Rail National Rail Timetable [reminder] 55 1 National Rail & Eurostar Through fares to the Continent via Eurostar [updated/reminder] 54 1 National Rail & Eurostar London International CIV] PLUSBUS Issuing PLUSBUS with rail tickets 54 4 PLUSBUS Issuing PLUSBUS with rail tickets (reminder) Railcards New Railcards stations leaflets and posters Railcards New Railcards stations leaflets and posters (reminder) Railcards New Railcards stations leaflets and posters (updated) 56 1 Railcards New Railcards stations leaflets and posters (updated) 57 1 Railcards Price increase 55 5 Railcards Date validation for thermal Railcard stock South West Trains Changes to South West Trains Rail Link services

8 Retail Communication Deadlines Would TOC and ATOC information providers please note the following deadlines for content submission, through FRPS, for Newsrail Express items and updates to your sections in Retail Manual Part Two (also reflected in Rail Directory for Travel Agents Part One). Submissions can be made up until 2:59 on the date shown. The Rail Directory for Travel Agents Part One is provided to travel agents in electronic format only and mirrors the information submitted to the Retail Manual Part Two. Newsrail Express issue number Retail Manual Part Two February to May 2008 Delivery date at retail locations (may vary by 2 days either side) Deadline for submission by information providers is 2:59 on the dates below March 27 February April Update 20 March March March 10 March 6 7 April 26 March May Update 21 April 2 April April 9 April 65 2 May 22 April June Update 19 May 29 April May 7 May FRPS website The Fares & Retail Publications Service website (operated by TSO) for entering information is Each TOC and ATOC have designated information providers with password access to contribute Newsrail Express items and Retail Manual Part Two updates. Guidance and cue cards Guidance on how to use the system is available from in the Marketing and Retail > FRPS (Fares & Retail Publications Service) section. For additional editorial guidance contact Paul Chilver at ATOC Editorial on paul.chilver@atoc.org or telephone Proof checking At the proof check stage, (usually 2- days after the submission deadline) contributors will receive an from TSO which states what the time deadline is for checking your proof. This then normally gives you one working day to check the proof and you should advise of any alterations required or supply sign-off to Paul Chilver at ATOC Editorial, fax by the deadline shown in the . Further information and prices Further information and full pricing details for contributing news items and updates is shown in the inside cover of this edition or available from in the Marketing and Retail > FRPS (Fares & Retail Publications Service) section. Note that prices are higher for colour and laminated pages where required. For invoice enquiries please contact Andrew Tolley at RSP on andrew.tolley@atoc.org or tel Publication supplies, distribution and technical support The TSO helpline for publication supplies (if you want to buy extra copies of manuals), distribution queries (if you do not receive the information that you were expecting) and technical support is or csatoc@tso.co.uk. If you simply wish to make a change to the distribution database then please contact your TOC s Retail or Pricing Manager (for non-tocs please contact paul.chilver@atoc.org). Inserts and merchandisers If you wish to send out any separate inserts (such as leaflets and merchandisers) within the Newsrail Express distribution package (either distribution of your pre-printed material or a full print and distribution service) please arrange this direct with TSO tel , csatoc@tso.co.uk to discuss details of costs and timescales. Please ensure that you contact TSO at least 7 days in advance of the submission deadline date shown above. Retail Manual Part One, Rail Directory for Travel Agents Part Two, Ticket Examiners Handbook If you want any changes made to Retail Manual Part One, Rail Directory for Travel Agents Part Two and Ticket Examiners Handbook, please contact ATOC Editorial on mark.bryce@atoc.org. working together for Great Britain s National Rail companies Printed by The Stationery Office Limited (TSO) St. Crispins Duke Street Norwich NR 1PD Copyright Association of Train Operating Companies (ATOC) 2000

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