Prof. Hanqin Qiu. Professor School of Hotel and Tourism Management The Hong Kong Polytechnic University

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1 Professor School of Hotel and Tourism Management The Hong Kong Polytechnic University Prof. Hanqin Qiu Areas of Research Expertise Consumer behaviour Tourism development and policies in Asia-Pacific area Inbound and outbound travel in China Areas of Teaching Expertise Tourism Planning and Geography Social Psychology of Tourism China Hotel and Tourism Development Personal Introduction Hanqin Qiu Zhang is a Professor of international tourism. She received her BA from Nankai University in Mainland China, her MA from University of Waterloo in Canada, and her PhD from University of Strathclyde in UK. Her research interests are tourism studies, consumer behaviour, and China hotel and tourism development and policy issues. She has been the Editor-in-Chief of Journal of Quality Assurance in Hospitality & Tourism since She has served as guest editor for International Journal of Contemporary Hospitality Management and Journal of Vacation Marketing on Special Issues for China Hotel and Tourism Development. She was also the regional editor for International Journal of Contemporary Hospitality Management. She has published more than 80 refereed journal articles and conference papers in major international journals (e.g. International Journal of Hospitality Management, Journal of Travel Research, Tourism Management, International Journal of Contemporary Hospitality Management and Journal of Vacation marketing) and presented about 80 research papers at international refereed conferences. Professor Qiu also worked as a leading consultant for UNWTO, CNTA, CTS Travel Group Services, and many other major organizations and companies. Qualifications [Academic qualifications] PhD (1999) University of Strathclyde, Glasgow, UK M.A. (1993) University of Waterloo, Waterloo, Ontario, Canada B.A. (1986) Nankai University, Tianjin, China (PRC) CHE (1996) American Hotel & Lodging Association, Washington, DC [Professional Responsibilities] Editor-in-Chief for Journal of Quality Assurance in Hospitality and Tourism Regional Editor for International Journal of Contemporary Hospitality Management, Co-editor for Journal of Hospitality and Tourism Education Editorial Board Memberships: Editorial Board Member for Journal of Vacation Marketing since August 2011 Editorial Board Member for International Journal of Tourism Sciences since 2010 Editorial Board Member for Journal of Quality Assurance in Hospitality & Tourism from 2006 to 2016

2 Editorial Board Member for International Journal of Contemporary Hospitality Management since 2006 to 2010 Editorial Board Member for Journal of China Tourism Research since Professional Affiliation: Member, Asia Pacific Tourism Association, since Member, Council of Hotel, Restaurant, and Institutional Education since1999. Founding Member of Asia Pacific CHRIE Guest Editors for Journals and Editor for Conference Proceedings: One of the Guest Editors for International Journal of Contemporary Hospitality Management, Vol.12, No.4, Special Issue on Hospitality Management and Trends in China. One of the Guest Editors for Journal of Vacation Marketing, 7/4, September Special Issue on China Emerging Market and Emerging Issues for Tourism and Hospitality Marketing. One of the Editors for Conference Proceedings of the 8th APTA Annual Conference in Dalian China, July 10-13, [Major Research Grants] Funded Projects (contract research included) and Research Grants No Year PI/CI Sources Title PI CNTA Travel market analysis on the marketing channels in Hong Kong and Macao CI PPR Exploring the effects of AirBNB on Hong Kong Tourism Industry CI PPR Enhancing Hong Kong s Competitiveness as a Regional Cruise Hub from a Policy Perspective CI GRF Developing Hong Kong as a Luxury Shopping Destination PI PPR PI Zhejiang U and PolyU Development Fund Towards Sustainability: Exploring the Social and Economic Dimensions of Travel to Hong Kong by Mainland Chinese Tourism Academic Advancement and Success of Higher Education PI GRF The Impact of Climate Change on Tourism Seasonal Demand for Hong Kong Tourism Industry PI CNTA Survey on Hong Kong, Macau, and Taiwan Residents Travel Behaviour in China for China Tourism Academy, a Think Tank of China National Tourism Administration PI GRF Switching Costs, Customer Satisfaction, and Customer Loyalty in the Hong Kong Hotel Industry PI CERG (3.5) Making Customer Coming Back and Staying Longer in Hong Kong Hotels: The Optimal Utilization of Switching Costs CI Home Affairs Bureau of HKSAR Independent analysis and reporting for the public engagement exercise on the recommendations of the Consultative Committee on the Core Arts and Cultural Facilities of the West Kowloon Cultural District CI HKSAR Independent analysis and reporting for the public

3 CI PI Government Secretary Home Affairs Bureau of HKSAR Shunde Polytehnic PI CERG (3.5) PI CI Ningnan Hotel Group Ningnan Hotel Group PI CTS PI UNWTO PI CERG (3.5) PI UNWTO engagement exercise for the Tamar Development Report on analysis of public views on the development of West Kowloon Cultural District Consultant for Shunde Polytechnic on Curriculum Design Visitation Influence on Perceived Destination Image of Hong Kong: Evidence from Individual Mainland Chinese Outbound Travelers Feasibility study on the operation of branding and cooperate image Assessment of Hotel Reservation and Property Management Systems: Directions for Medium and Long-term Development Consultant for China Travel Hotel Management Services H.K. Ltd. In revising and updating its operational manuals World Tourism Organization Consultant on Education and Human Resource Development in Heilongjian province, China Mainland Chinese Travel Demand Patterns for Hong Kong Tourism Industry World Tourism Organization Consultant on Education and Human Resource Development in Yunnan province Internally Funded Projects No Year PI/CI Sources Title PI PolyU China s Wine Tourism Industry: Structural Dimensions and Wine Tourism Product CI PolyU Travel Motivation: A Cultural Analysis PI PolyU Measuring the impact of Tourism Marketing Expenditure on Inbound Hong Kong Tourism Demand PI PolyU Factors Affecting the Small to Medium-Sized Enterprises: Travel Agents in China CI PolyU An Empirical Study of Managers' Work Attitude in Fast Food Industry in Hong Kong: An Analytical Assessment PI PolyU An Empirical Analysis of Tourism Policy Implementation in Mainland China CI PolyU Growth of China's Hotel Chains and their Future Expansion PI PolyU The Underlying Factors Affecting International Tourist Travel to Hong Kong and Singapore PI PolyU Factors Influencing International Tourist Arrivals in Hong Kong

4 Publications Refereed Journal Papers (SSCI) 1. Zhang, Qiu Hanqin, and Kulendran, Nada (2016). The Impact of Climate Variables on Seasonal Variation in Hong Kong Inbound Tourism Demand. Journal of Travel Research, DOI: Zhang, Qiu Hanqin, Fan, Daisy XF, Tse, Tony SM, and King, Brian (2016). Creating a Scale for Assessing Socially Sustainable Tourism. Journal of Sustainable Tourism, DOI: / Luo, Jian Ming, Zhang, Qiu Hanqin, and Lam, Chi Fung (2016). Urbanization Impacts on Regional Tourism Development: A Case Study in China. Current Issues in Tourism, Vol. 19. No. 3, pp Ren, Lianping, Zhang, Qiu Hanqin, Wang, Peilai, and Lin, Pearl MC (2016). Exploring Customer Experience with Budget Hotels: Dimensionality and Satisfaction. International Journal of Hospitality Management, Vol. 52, pp Li, Mimi, Zhang, Qiu Hanqin, and Cai, Liping (2016), A Sub-cultural Analysis of Tourism Motivations, Journal of Hospitality and Tourism Research, 40(1): pp Zhang, Qiu Hanqin, Ye, Ben Haobin, Bai, Billy, and Wang, Wei Heng (2015). Do the Roles of Switching Barriers on Customer Loyalty Vary for Different Types of Hotels?. International Journal of Hospitality Management, Vol. 46, pp Li, Hengyun, Goh, Carey, Zhang, Qiu Hanqin, and Meng, Fang (2015). Effect of Tourism on Balanced Regional Development: A Dynamic Panel Data Analysis in Coastal and Inland China. Asia Pacific Journal of Tourism Research, Vol. 20. No. 6, pp Goh, Carey, Li, Hengyun, and Zhang, Qiu Hanqin (2015). Achieving Balanced Regional Development in China: Is Domestic or International Tourism More Efficacious?. Tourism Economics, Vol. 21. No. 2, pp Li, Mimi, Zhang, Qiu Hanqin, Xiao, Honggen, and Chen, Yong (2015). A Grid group Analysis of Tourism Motivation. International Journal of Tourism Research, Vol. 17. No. 1, pp Mao, Iris Yue, and Zhang, Qiu Hanqin (2014). Structural Relationships among Destination Preference, Satisfaction and Loyalty in Chinese Tourists to Australia. International Journal of Tourism Research, Vol. 16. No. 2, pp Yan, York Qi, Zhang, Qiu Hanqin, and Ye Ben Haobin (2014). Assessing the Impacts of the High-speed Train on Tourism Demand in China. Tourism Economics, Vol. 20. No. 1, pp Ye, Ben Haobin, Zhang, Qiu Hanqin, and Yuen, Peter P. (2013). Cultural Conflicts or Cultural Cushion?. Annals of Tourism Research, Vol. 43, pp Huang, Kam, Zhang, Qiu Hanqin, Lam, Chifung, Yang, Guoqiang, Pang, Daixin, Chen, Zhongwen, Li, Jing, Yang, Fuying, Yan, Linquan, Wang, Chenfei, and Deng, Yuan (2013). Managing State-owned Hotels in China: The Challenges and Remedies. Journal of Hospitality Marketing & Management, Vol. 22. No. 7, pp Zhang, Qiu Hanqin, Yuan, Jingxue, Ye, Ben Haobin, and Huang, Kam (2013). Wine Tourism Phenomena in China: an Emerging Market. International Journal of Contemporary Hospitality Management, Vol. 25. No. 7, pp Zhang, Qiu Hanqin, Luo, Jian Ming, Xiao, Qu, and Basak Denizci Guillet (2013). The Impact of Urbanization on Hotel Development: Evidence from Guangdong Province in China. International Journal of Hospitality Management, Vol. 34. No. 1, pp Zhang, Qiu Hanqin, Ren, Lianping, Shen, Huawen, and Xiao, Qu (2013). What Contributes to the Success of Home Inns in China? International Journal of Hospitality Management. Vol. 33. No.1, pp

5 17. Yan, Qi York and Zhang, Qiu Hanqin (2012), Evaluation of the Economic Effectiveness of Pubic Tourism Coupons in China in 2009 A Corrected DEA Approach, Asia Pacific Journal of Tourism Research. Vol.17. No.5, pp Ye Ben, Zhang, Qiu Hanqin, and Yuen Peter (2012). Perceived Discrimination in the Context of High and Low Interactions - Evidence from Medical and General Tourists", Asia Pacific Journal of Tourism Research. Vol.17. No.6, pp Gao, Wendy, Zhang, Qiu Hanqin, and Lespoir, Pastrick (2012), Phantasmal Tourism: A Post-Modernist Perspective, Annals of Tourism Research. Vol.39. No.1, pp Tavitiyaman, Pimtong, Zhang, Qiu Hanqin, and Qu Hailin (2012), The Effect of Competitive Strategies and Organizational Structure on Hotel Performances, International Journal of Contemporary Hospitality Management. Vol.24. No.1, pp Zhang, Qiu Hanqin, Denizci, Basak, and Gao, Wendy (2012), What Determines Multinational Hotel Group s Locational Investment Choice in China? International Journal of Hospitality Management. Vol.31. No.2, pp Yan, Qi, Zhang, Qiu Hanqin, and Li, Mimi (2012), Programming Quality of Festivals: Conceptualization, Measurement, and Relation to Consequences, International Journal of Contemporary Hospitality Management. Vol.24. No.4, pp Li, Mimi, Zhang, Qiu Hanqin, Mao, Iris, and Deng, Qian (2011), Segmenting Chinese Outbound Tourists by Perceived Constraints, Journal of Travel and Tourism Marketing. Vol. 28, No.6, pp Tavitiyaman, Pimtong, Qu, Hailin, and Zhang, Qiu Hanqin (2011), Industry Forces, Competitive Strategies, and Performance in the Hotel Industry, International Journal of Hospitality Management. Vol. 30, No. 3, pp Ye, Ben, Zhang, Qiu Hanqin, and Yuen, Peter (2011), Motivations and Experiences of Mainland Chinese Medical Tourists in Hong Kong, Tourism Management. Vol. 32, No.5, pp Denizci, Basak, Zhang, Qiu Hanqin, and Gao Wendy (2011), Interpreting the Mind of Multinational Hotel Investors: Future Trends & Implications in China, International Journal of Hospitality Management. Vol.30, No.2, pp Zhang, Qiu Hanqin, Nada, Kulendran, and Song, Haiyan (2010), Measuring Returns on Hong Kong Tourism Marketing Expenditure, Tourism Economics. Vol. 16, No 4. Pp Yan, Qi York and Zhang, Qiu Hanqin (2010), The Determinants of the 1999 and 2007 Chinese Golden Holiday Systems: A Content Analysis of Official Documentation, Tourism Management. Vol. 31 No.6, pp Kong, Haiyan, Cheung, Catherine, and Zhang, Qiu Hanqin (2010), Career Management Systems: What are China's State-owned Hotels Practicing? International Journal of Contemporary Hospitality Management. Vol.22 No.4, pp Xu, J. Bill, Zhang, Qiu Hanqin, and Wu Jia Jia (2010), China's Policies on Foreign- Invested Travel Agencies upon Its Entry to the WTO: What Foreign Investors Can Do? International Journal of Contemporary Hospitality Management. Vol.22 No.3.pp Zhang, Qiu Hanqin, Yan, Qi, and Li, Yiping (2009), Understanding the Mechanism of Zero-Commission Chinese Outbound Package Tours: Evidence from Case Studies, International Journal of Contemporary Hospitality Management. Vol.21 No.6., pp Zhang, Qiu Hanqin, Heung, Vincent C.S, Yan, Qi (2009), Play or Not to Play An Analysis of the Mechanism of the Zero-commission Chinese Outbound Tours Through a Game Theory Approach, Tourism Management. Volume 30, Issue 3, Pages Heung, Vincent, Zhang, Qiu Hanqin, and Chen, Jiang (2008), International Franchising: Opportunities for China s State-owned Hotels? International Journal of Hospitality Management. 27(3), pp

6 34. Zhang, Qiu Hanqin and Morrison,Alison (2007), How can the Small to Medium Sized Travel Agents Stay Competitive in China s Travel Service Sector? International Journal of Contemporary Hospitality Management. Vol.19 No.4, pp Zhang, Qiu Hanqin, Leung, Vivien, and Qu, Hailin (2007), A Refined Model of Factors Affecting Convention Participation Decision Making, Tourism Management. Volume 28, Issue 4, August 2007, pp Zhang, Qiu Hanqin (2005), Impact of the Tsunami on Chinese Outbound Tourism, International Journal of Contemporary Hospitality Management. Vol.17 No.5, pp Zhang, Qiu Hanqin and Wu Ellen (2004), Human Resources Issues Facing the Hotel and Travel Industry in China, International Journal of Contemporary Hospitality Management. Vol.16 No.7, pp Zhang, Qiu Hanqin (2004), Accession to the World Trade Organization: Challenges for China s travel service industry, International Journal of Contemporary Hospitality Management. Vol.16 No.6, pp Zhang, Qiu Hanqin and Lam Terry (2004), Human Resources Issues Facing the Provincial Tourism Development In China: Evidences from Heilongjiang Province, International Journal of Contemporary Hospitality Management. Vol.16 No.1, pp Zhang, Qiu Hanqin, Qu Hailin, and Tang Venus (2004), A Study of Hong Kong Residents' Outbound Leisure Travel, Tourism Management. Vol. 25, No. 2, pp Zhang, Qiu Hanqin and Chow Ivy (2004), Application of Importance-Performance Analysis in Tour Guides Performance: Evidence from Mainland Chinese Outbound Travelers, Tourism Management. Vol. 25, No. 1, pp Lam, Terry and Zhang, Qiu Hanqin (2003), "Job Satisfaction and Organizational Commitment in Hong Kong Fast Food Industry." International Journal of Contemporary Hospitality Management. Vol.15, No.4, pp Zhang, Qiu Hanqin, Chong King, and Carson Jenkins (2002), Tourism Policy Implementation in Mainland China: An Enterprise Perspective, International Journal of Contemporary Hospitality Management, Vol. 14, pp Lam, Terry, Zhang, Qiu Hanqin and Baum, Tom (2001), An Investigation of Employees job satisfaction: the case of hotels in Hong Kong, Tourism Management, Vol. 22, Issue 2, pp Zhang, Qiu Hanqin and Heung, C.S. Vincent (2001), The Emerging of Mainland Chinese Outbound Travel and Its Implications for Tourism Marketing, Journal of Vacation Marketing, Vol.8, No.1, pp Zhang, Qiu Hanqin, Lam Terry, Thomas Bauer (2001), An Analysis of Training and Education Needs of Mainland Chinese Academics in the 21st Century, International Journal of Contemporary Hospitality Management, Vol. 13, No.6, pp Pine, Ray, Zhang, Qiu Hanqin, and Qi, Ping Shu (2000), The Challenges and Opportunities of Franchising in China s Hotel Industry, International Journal of Contemporary Hospitality Management, Vol. 12, No.5, pp Zhang, Guangrui, Pine,Ray, Zhang, Qiu Hanqin (2000), China s International Tourism Development: The Present and Future, International Journal of Contemporary Hospitality Management, Vol. 12, No.5, pp Lam, Terry, Zhang, Qiu Hanqin, and Tom Baum (2000), An Investigation of Employees Job Satisfaction: The Case of Hotels in Hong Kong. Tourism Management, Vol.22, No.2, pp Zhang, Qiu Hanqin, Lam, Terry, and Tom Baum (1999), A Study of the Interrelationships between Employees Job Satisfaction and their Demographic Characteristics, Asia Pacific Journal of Tourism Research, Vol. 4, No.2. pp Zhang, Qiu Hanqin & Lam, Terry (1999), An Analysis of Mainland Chinese Visitors Motivations to Hong Kong, Tourism Management, 20 (5), pp

7 52. Zhang, Qiu Hanqin, Chong, King, & Ap, John (1999), An Analysis of Tourism Policy Development: A Case of Modern China, Tourism Management, 20 (4), pp Lam, Terry & Zhang, Qiu Hanqin (1999), Service Quality: the Case of Travel Agencies in Hong Kong, Tourism Management, 20 (3), pp Qu, Hailin & Zhang, Qiu Hanqin (1997), The Projected Inbound Market Trends of 12 Tourist Destinations in South East Asia and the Pacific Destinations-1996 to 2000, Journal of Vacation Marketing, Summer, Vol. 3 No.3, pp Qu, Hailin & Zhang, Qiu Hanqin (1997), Hong Kong A Major Urban Tourism Destination in South East Asia, Journal of Vacation Marketing, Fall, Vol.3, No.4., pp Zhang, Qiu Hanqin & Qu, Hailin (1996), The Trends of China Outbound Travel to Hong Kong and its Implications, Journal of Vacation Marketing, Fall, Vol. 2, No.4., pp Qu, Hailin & Zhang, Qiu Hanqin (1996), Projecting International Tourist Arrivals in East Asia and the Pacific to the Year 2005, Journal of Travel Research. Summer, Vol.XXXV, No.1, pp Zhang, Qiu Hanqin & Zhang Junsen (1995), "Determinants of Tourist Arrivals and Expenditures in Canada," Journal of Travel Research, Fall, Vol.XXXIV, No.2, pp Other Refereed Journal Papers 1. Pearl M.C. Lin, Yong-Hee Kim, Hanqin Qiu and Lianping Ren. (forthcoming) Experiential Learning in Hospitality Education: A Case Study of Service Learning, Journal of Hospitality & Tourism Education. 2. Fan, Daisy XF, Zhang, Qiu Hanqin, Hsu, Cathy HC, and Liu, George Zhaoping (2015). Comparing Motivations and Intentions of Potential Cruise Passengers from Different Demographic Groups: The Case of China. Journal of China Tourism Research, Vol. 11. No. 4, pp Law, Vincent T., Tavitiyaman, Pimtong, and Zhang, Qiu Hanqin (2015). An Analysis of Industry Forces, Strategic Implementation, and Performance: Evidence from Stateowned Hotels in China. Journal of China Tourism Research, Vol. 11. No. 3, pp Kim, YongHee, Lin, Pearl MC, and Zhang, Qiu Hanqin (2015). Experiential Learning: Being a Real-Event Planner. Journal of Teaching in Travel & Tourism, Vol. 15. No. 4, pp Zhang, Qiu Hanqin, Ye, Ben Haobin, Hung, Kam, and York, Qi Yan (2015). Exploring Antecedents of Employee Turnover Intention Evidence of China s Hotel Industry. Journal of China Tourism Research, Vol. 11. No. 1, pp Xiao, Qu, Zhang, Qiu Hanqin, Pine, Ray, and Hua, Nan (2014). Strategic Implications of Government Policies on the Future Group and Brand Development of State-owned Hotels in China. Journal of China Tourism Research, Vol. 10. No. 1, pp Xiao, Qu, Zhang, Qiu Hanqin, and Huang, Hui (2013). The Effects of Hotel Theme Strategy: An Examination on the Perceptions of Hotel Guests on Theme Elements. Journal of China Tourism Research, Vol. 9. No.1, pp Hung, Kam, Goh, Carey, Zhang, Qiu Hanqin, Tang, Chaohua, and Lam, Chifung. (2013). Exploring Buddhist Travelers' Expectations Toward Buddhist-Themed Hotels, Journal of China Tourism Research. Vol. 9. No. 2, pp Zhang, Qiu Hanqin and Yan, Qi (2012), An Analysis of Disaster Management by the Chinese Government in the Market Rejuvenation of the Tourism Industry from the Severe Snowstorms in 2008, Journal of China Tourism Research. Vol. 8. No.2, pp

8 10. Zhang, Qiu Hanqin and Yan, Qi (2012), Dynamics of Tourism Policy Making: Evidence from the Tax Rebate Policy in Hainan Island, China, Journal of China Tourism Research.Vol.8, No.1, pp Yan, Qi, Zhang, Qiu Hanqin, and Yang, Yun (2010), An Empirical Study on Event Programme Quality in China, Tourism Tribune. Vol.26, No. 1, pp (in Chinese). 12. Zhang, Qiu Hanqin, Li, Mimi, and Xiao, Honggen (2009), Tourism Recovery Strategies and their Implications: A Multiple Case Study Approach, Journal of China Tourism Research, Vol. 5, No.3, pp Zhang, Qiu Hanqin and Yan, Qi. (2009), The Effects of Power, Ideology, Interest Groups and the Government on Tourism Policy Making A Conceptual Model, Journal of China Tourism Research. Vol. 5, No.2, pp Zhang, Qiu Hanqin, Luo, Jianming, and Yan, Qi (2009), The Facilitating and Inhibiting Factors in Cooperative Development of Greater Pearl River Delta, Journal of Quality Assurance in Hospitality & Tourism. 10(2), pp Zhang, Qiu Hanqin (2007), China s Tourism Policy Review, China Tourism Research, Volume 3, Number 1,March, pp Zhang, Qiu Hanqin, Yan, Qi, Ye, Haobin (2008), A Comparative Analysis of the Mechanisem of Policy Change in China s Travel Agency and Hotel Sectors, Journal of China Tourism Research, 4(3/4), pp , (ranked top 5 most downloaded paper from this journal in 2009). 17. Zhang, Qiu Hanqin, Wong, Kevin, and Or, Leslie (2001), An Analysis of Historical Tourism Development and its Implications to the Tourism Industry in Hong Kong, Pacific Tourism Review, Vol. 5, No.1/2, pp Zhang, Qiu Hanqin (1999), The Underlying Factors Affecting Tourism Demand for Hong Kong - Evidence from Eight Countries, Tourism Tribune, Vol.14, No.2, pp Zhang, Qiu Hanqin (1998), The Importance of Income, the Exchange Rate, and the Crime Rate in Tourism Demand for Hong Kong, Australian Journal of Hospitality Management, Vol.5, No.1, pp Lam,Terry and Zhang, Qiu Hanqin (1998), The Service Quality for Clubs of Hong Kong s Country Clubs and Members Requirements, Tourism Tribune, Vol. 13, No.6.pp Qu, Hailin & Zhang, Qiu Hanqin (1996), A Comparative Study of Hong Kong as an Urban Tourism Destination in South East Asia, Tourism Tribune, Vol.11, pp24-28 (in Chinese). Textbooks 1. Zhang Qiu Hanqin (2016 in press), Hospitality and Tourism in China, Zhejiang University Press, China (Bilingual) 2. Zhang, Qiu Hanqin, Ray Pine, and Lam Terry (2005), Tourism and Hotel Development in China: From Political to Economic Success, the Haworth Press, Inc., Binghamton, NY, USA. 3. Zhang Qiu Hanqin and Ren Lianping (2014), Passport to the World, Zhejiang University Press, China (Bilingual) Book Chapters 1. King, B.E.M. and Qiu, H (2015 forthcoming) Experiential Tourism and Hospitality Learning: Principles and Practice. In Benckendorff, P and Zehrer, A (eds) International Handbook of Teaching and Learning in Tourism. Edward Elgar Publishing 2. Zhang, Qiu Hanqin and Fang, Lei (2016), "Mainland Chinese Outbound Tourism to Asia: Recent Progress.", in Li, Robert (Ed.), Chinese Outbound Tourism 2.0 (2016) CRC Press. 3. Zhang, Qiu Hanqin and Yan, Qi (2010), Hong Kong s Tourism Development ( ): Present Situation and Future Perspectives, in Zhang Guangrui, Liu Deqian, and

9 Song Rui s edited Book entitled Green Book of China s Tourism No.9. Social Sciences Academic Press (China), pp Zhang, Qiu Hanqin, Jenkins, Carson, and Qu Hailin (2002), "Mainland Chinese Outbound Travel to Hong Kong and Beyond," in Alan Lew s Edited Book entitled Tourism in China. The Haworth Press, Inc., Binghamton, NY, USA, pp Pine, Ray, Zhang, Qiu Hanqin, and Qi Ping Shu (2001), The Challenges and Opportunities of Franchising in China's Hotel Industry, book chapter on Franchising in China, Alon, I. and Welsh, D. (ed.), CCH Inc. Chicago, pp Zhang, Qiu Hanqin & Qu, Hailin (1998), The Mainland Chinese Travelling to Hong Kong and its Implications, in Sun Wen Chang (ed.), Regional Tourism Development and the Development of Tourism Industry, pp (in Chinese). 7. Qu, Hailin & Zhang, Qiu Hanqin (1996), The Projection of International Tourist Arrivals in East Asia and the Pacific, in Go, Frank (ed.), Tourism and Economic Development in Asia and Australasia, pp Refereed Conference Papers 1. Xuefeng Fan and Hanqin Qiu (2016). Exploring the Dimensionality of Tourist-Host Social Contact and the Typology of Tourists (Extended Abstract). The 21 st Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Philadelphia, PA. 2. Gu, Q.S., Qiu, Hanqin & King, B.E.M. (2016) Identifying facilitators, constraints of wine tourism for outbound Chinese tourists. Proceedings of the 9th Academy of Wine Business Research Conference Adelaide, Australia. 3. Ren, L., Lin, P. and Qiu, Hanqin. (2015). Exploring customer perception with culinary authenticity. Paper presented at Travel and Tourism Research Association (TTRA) Asia Pacific (APac) conference, Tokyo, Japan, in December, Lin, P. M. C., Tung, V., Qiu, Hanqin., Gu, Q., & Zhao, A. (2015). Investigating travel memories on social media, through online review and photo posting. Travel and Tourism Research Association (TTRA) Asia Pacific (APac) Conference, Tokyo, Japan. 5. Pearl M.C. Lin, Hanqin Qiu and Kang-Lin Peng (2015) Experiential Learning in Hospitality Education: A Case Study of the Service Learning Subject. Paper presented at the 12th Asian Business Research Conference, Bangkok Thailand. 6. Hanqin Qiu, Daisy Fan, Tony Tse and Pearl M.C. Lin (2015) Scale Development for Social Sustainability of Tourism. Paper presented at the ICHRIE Conference, Orlando US. 7. Gu, Q.S., King, B.E.M., & Qiu, H (2015) The prevalence of wine tourism studies in hospitality and tourism journals: A literature review and suggestions for future research. Proceedings of the 2015 APacCHRIE / APF Conference. Auckland, New Zealand 8. Xuefeng Fan and Hanqin Qiu (2015) Cultural Distance Research in Tourist Behavior - Review and Critique (Extended Abstract). The 11 th New Zealand Tourism and Hospitality Research Conference, Hamilton, New Zealand. 9. Xuefeng Fan and Hanqin Qiu (2014) Cultural Differences and Travel Experience - Evidence from Hong Kong Residents Traveling to Mainland China. The 12th APacCHRIE Conference, Kuala Lumpur, Malaysia. 10. Xuefeng Fan and Hanqin Qiu (2014). An Exploratory Study of Demographic Influences on Cruisers Motivation and Intention (Extended Abstract). The 19 th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Houston, TX. 11. Zhang Qiu Hanqin and Nada Kulen (2013) The Impact of Climate Change on Tourism Seasonal Demand for Hong Kong Tourism Industry, the 30 th Anniversary Pan-Pacific Conference, June 3-6, Johannesburg, South Africa. 12. Zhang, Qiu Hanqin, Bai Billy, and Wang Wei Heng (2013), Switching Costs, Customer Satisfaction, and Customer Loyalty in the Hong Kong Hotel Industry, the

10 19 th Asia Pacific Tourism Association (APTA) Annual Conference, July 3-5, 2013, in Bangkok, Thailand. 13. Wang Dan and Zhang Qiu Hanqin (2013), Social Media and the Membership Management of Tourism Professional Organizations: A Case Study, World Conference on Hospitality, Tourism, and Event Research & International Convention &Expo Submit 2013, 25 th -28 th May 2013, Bangkok, Thailand. 14. Ren Lianping, Zhang Qiu Hanqin, Shen Yang, and He Yue (2013), What Makes them Come back: Understanding Chinese Customers Return Behavior with Budget Hotels? World Conference on Hospitality, Tourism, and Event Research & International Convention &Expo Submit 2013, 25 th -28 th May 2013, Bangkok, Thailand. 15. Shen Huawen James, Zhang Qiu Hanqin, Ye Haobin Ben (2013), Hong Kong Residents Attitude toward the Expansion of the Individual Visit Scheme- Evidence from Residents in Sheung Shui District near the Border, World Conference on Hospitality, Tourism, and Event Research & International Convention &Expo Submit 2013, 25 th -28 th May 2013, Bangkok, Thailand. 16. Luo, J.M., Zhang, H.Q., Goh, C. and Lam C.F (2013), The Impact of Urbanization on Hotel Development: Evidence from Guangdong Province in China, World Conference on Hospitality, Tourism, and Event Research & International Convention &Expo Submit 2013, 25 th -28 th May 2013, Bangkok, Thailand. 17. Wang Wei Heng, Zhang Qiu Hanqin, and Hung Kam (2013), The Construction of A Fanaticism Scale in the Context of Media Fan Pilgrimage Participation, World Conference on Hospitality, Tourism, and Event Research & International Convention &Expo Submit 2013, 2 5th -2 8th May 2013, Bangkok, Thailand. 18. Zhang, Qiu Hanqin, Yuan Jessica, Ye, Ben, and Hung, Kam (2012), Wine Tourism Phenomenon in China: An Emerging Market, 18 the Asia Pacific Tourism Association (APTA) Annual Conference, June 26-29, 2012, in Taipei, Taiwan. 19. Muangasame, Kaewta and Zhang, Qiu Hanqin (2012), Chinese Outbound Travel to Thailand and its Policy Implications to Thailand s Tourism Development, 18 the Asia Pacific Tourism Association (APTA) Annual Conference, June 26-29, 2012, in Taipei, Taiwan. 20. Luo Jian Ming, Zhang Qiu Hanqin, and Lam Chi Fung (2012), The Impact of Urbanization on Hotel and Development: Evidence from Guangdong Province in China, 18 the Asia Pacific Tourism Association (APTA) Annual Conference, June 26-29, 2012, in Taipei, Taiwan. 21. Ren Liangpin, Zhang Qiu Hanqin, and Ye, Ben (2012), Understanding Customer Satisfaction with Budget Hotels Through Online Comments on Home Inns? 18 the Asia Pacific Tourism Association (APTA) Annual Conference, June 26-29, 2012, in Taipei, Taiwan. 22. Ren Liangpin, Zhang Qiu Hanqin, and Shen Huawen (2011), What Contributes to the Success of Home Inns? Asia Pacific Tourism Association (APTA) 1 7th Annual Conference, July 3-6, 2011, Korea. 23. Tavitiyaman Pimtong, Zhang Qiu Hanqin, and Qu Hailin (2011), The Moderating Effect of Organization Structure on Competitive Strategies and Hotel Performance, The 2011 TOSOK International Tourism Conference, July 4-6, 2011, Korea. 24. Yan Qi York, Zhang Qiu Hanqin, and Li Mimi (2011), Programming Quality of Festivals: Conceptualization, Measurement, and Relation to Consequences, The 9 th Asia-Pacific CHRIE (APacCHRIE) Conference, June 2-5, 2011, Hong Kong. 25. Zhang Qiu Hanqin and Nada Kulendran (2011), The Impact of Climate Variables on Seasonal Tourism Demand in Hong Kong, Advancing the Social Science of Tourism 2011, University of Surrey, Guilford, UK. 26. Ben Haobin Ye, Zhang Qiu Hanqin, Peter P. Yuen (2010), Host and Guest Relationship Revisited: A Case Study of Medical Tourists in Hong Kong. the 9th Asia Pacific Forum for Graduate Students' Research in Tourism Beppu, Japan, July 6-8, 2010.

11 27. Yan, Qi, & Lau, Chammy, Zhang Qiu Hanqin (2010), A proposed theoretical framework to evaluate the quality of special event programming: A comparative analysis of two events. Proceedings of the 2010 Global Events Congress IV. Leeds, UK. 28. Ben Haobin Ye, Peter P. Yuen, Zhang Qiu Hanqin, and Vivienne Hui Zhang (2008), Motivation of Medical Tourists Undergoing Cosmetic Procedures: An Exploratory Case Study of Hong Kong Medical Tourists. Asia Pacific Tourism Association (APTA)14 th Annual Conference. 29. Zhang, Qiu. Hanqin., Gu, Huimin. & Yan, Qi (2008), An Analysis of Disaster Management by the Chinese Government in the Market Rejuvenation of the Tourism Industry from the Severe Snowstorms in 2008, Proceedings of the 5th China Tourism Forum, Huangshan, China, December Zhang, Qiu. Hanqin., Li, Ngok & Yan, Qi. (2008), The Effects of Power, Ideology, Interest Groups and the Government on Tourism Policy Making A Conceptual Model. Proceedings of the 6th Asia-Pacific (APacCHRIE) Conference and THE-ICE International Panel of Experts Forum, Perth, Australia, May, Zhang Qiu Hanqin and Nada Kulendran (2008), Analysis of Hong Kong Tourism Marketing Expenditure Pattern, CAUTHE, Gold Coast Australia, February, Zhang Qiu Hanqin., Luo, Jiamin & Yan, Qi (2007), Can Pearls Be Pals? An Analysis of Tourism Cooperation in the Greater Pearl River Delta, China: Evidence from Focus Group Interviews of Tourism Authority Officials. Proceedings of the 2007 Asia Pacific Forum for Graduate Students Research in Tourism, Xiamen, China, September To, Alice, Zhang Qiu Hanqin, and Lau Chammy (2007), A Content Analysis of Tourism Management Programs in Hong Kong Sub-degree Institutes. Proceedings of the First International Forum on Tourism Education, Guilin, China, Dec 12-13, Zhang, Qiu Hanqin., Heung, Vincent, and Yan, Qi. (2007), Play to Not to Play An Analysis of the Mechanism of the Zero-commission Chinese Outbound Tours through a Game Theory Approach. Proceedings of the 2007 Asia Pacific Tourism Association and APacCHRIE Joint Conference, May 24-27, 2007, pp Zhang, Qiu Hanqin, Qan Qi, and Li Yiping (2007), The Emerging of Mainland Chinese Outbound Travel and its Implications to the Tourism Industry in Asia: Evidence From Zero-Based Tours. Proceedings of the First Hospitality and Leisure: Business Advances and Applied Research Conference. Lausanne, Switzerland, July 5-6, pp Zhang Qiu Hanqin and Morrison Alison (2006), SME Travel Agents in China, Proceedings of the 2006 Asia Pacific Tourism Association, Hualian Taiwan, pp150 to Mao, Iris., Zhang, Qiu Hanqin, and Qu, Hailin (2005), Predicting future behaviour from past experience: Evidence from outbound Chinese tourists to Hong Kong, (Best Paper Winner). APF Proceedings: the 4th Asia Pacific Forum for Graduate Research in Tourism. Honolulu, Hawaii. August 1-3, pp Zhang, Qiu Hanqin, Qu, H., and Mao, Iris (2005), The determinants of likelihood of revisiting of Mainland China visitors to Hong Kong, I-CHRIE Proceedings: 2005 I- CHRIE Annual Conference and Exposition. Las Vegas. July 27-31, pp Zhang Qiu Hanqin., & Hsu Cathy (2005) The Developmental Process of China Outbound Tourism: an Analytical Review, Third Asia Pacific CHRIE Conference, Kuala Lumpur, Malaysia, May 26 to 28, pp Mao, Iris., & Zhang, Qiu Hanqin. (2005), Understanding tourists' loyalty through their motivations with logistic regression. (Best Paper Normination). Conference Proceeding: The 10th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. Myrtle Beach, South Carolina. January 5-7, pp Zhang Qiu Hanqin, Mao Yue. & Qu Hailin. (2004), "Motivating Factors of Domestic Urban Tourists and Potential Behavior Intention," Second Asia-Pacific CHRIE

12 (APacCHIRE) Conference & The Sixth Biennial Conference on Tourism in Asia, "Hospitatlity, Tourism & Foodservice Industry in Asia: Development, Marketing & Sustainability", Phuket Thailand. 42. Zhang Qiu Hanqin and Miller Janice (2004) Psychometric Properties of One Measurement Scale of Push and Pull Factors for Urban Tourism, International CHRIE s 2004 Annual Conference and Exposition, Philadelphia Pennsylvania, USA, July 27 to August 1, PP Zhang Qiu Hanqin. Mao Iris, & Chow Ivy. (2004), "Application of importanceperformance model in tour guides' performance: evidence from mainland Chinese outbound visitors in Hong Kong," Proceedings of Tourism: State of the Art II, pp 450, Galsgow, UK. 44. Wong Dennis and Zhang Qiu Hanqin (2003), Perceived Tourism Destination Image of Western China: Evidence from Hong Kong Residents, Travel & Tourism Research Association European Conference: Urban Tourism-Mapping the Future, September 2003, Glasgow UK. 45. Zhang Qiu Hanqin and Lam Terry (2003), "Study of Human Resources Training, Development in Hotels and Travel Agencies in China, International CHRIE 2003, 6-8 August, Palm Spring, USA, p Zhang Qiu Hanqin and Leung Vivien (2003), Analysis of Factors Affecting Convention Participation Decision Making, First Asia-Pacific CHRIE (APac-CHRIE) Conference Hospitality, Foodservice &Tourism Research and Education: The Asian Wave, May 2003, Seoul, Korea, pp Mao Yue and Zhang Qiu Hanqin (2003), Canonical Correlation Analysis of Urban Tourist Motivation: A Case of Shanghai, 8 th Annual Graduate Education and Graduate Students Research Conference in Hospitality & Tourism, January 5-6, Harrah s Hotel and Casino, Las Vegas, Nevada, USA, pp Wong Dennis and Zhang Qiu Hanqin (2002), Tourism Destination Image Perceived by Hong Kong Outbound Travelers to China, First Asia Pacific Forum for Graduate Students Research in Tourism, 22 May 2002, pp Wong Dennis and Zhang Qiu Hanqin (2002), Conceptualization of Visitation Influences on Perceived Tourism Destination Image, 8 th Asia Pacific Tourism Association 2002 Annual Conference, July 10-13, Dalian China, pp Leong Jennifer and Zhang Qiu Hanqin (2002), Training Effectiveness in China's Hospitality and Tourism industry, 8 th Asia Pacific Tourism Association 2002 Annual Conference, July 10-13, Dalian China, pp Mao Iris and Zhang Qiu Hanqin (2002), Motivating Factors of Domestic Urban Tourists in Shanghai, First Asia Pacific Forum for Graduate Students Research in Tourism, 22 May 2002, pp Lam Terry and Zhang Qiu Hanqin, Qu Hailin (2002), Job Satisfaction and Organizational Commitment in the Hong Kong Fast Food Industry, 8 th Asia Pacific Tourism Association 2002 Annual Conference, July 10-13, Dalian China, pp Zhang Qiu Hanqin, Chong King, and Carson Jenkins (2001), Tourism Policy Implementation in the Mainland China: From Enterprise Perspective, Asia Pacific Tourism Association 2001 Annual Conference, July 10-13, the Philippines, pp Lam Terry and Zhang Qiu Hanqin (2001), New Employees Job Satisfaction and Organizational Commitment in the Fast Food Industry, Asia Pacific Tourism Association 2001 Annual Conference, July 10-13, the Philippines, pp Zhang Qiu Hanqin and Qu Hailin (2001), Trends of International Tourist Arrivals in Hong Kong An Autoregressive Approach, International CHRIE 2001, July 27-30, Toronto, Canada, p Zhang Qiu Hanqin, Lam Terry, and Bauer Thomas (2001), An Analysis of Training and Education Needs of Mainland Chinese Academics in the 21 st Century, International CHRIE 2001, July, Toronto 27-30, Canada.

13 57. Qu Hailin, Zhang Qiu Hanqin, Tang Venus (2000), A Study of Destination Choice of Hong Kong Residents' Outbound Leisure Travel. New Beginnings International CHRIE 2000, July 27-30, New Orleans, USA, p Pine Ray, Zhang Qiu Hanqin, and Qi Ping Shu (2000) The Challenges and Opportunities of Franchising in China s Hotel Industry, New Beginnings International CHRIE 2000, July 27-30, New Orleans, USA, p Qi Ping Shu, Pine Ray, and Zhang Qiu Hanqin (2000), An Analysis of the Growth of Indigenous Hotel Chains in China, Fifth Annual Graduate Education Graduate Students Research Conference in Hospitality & Tourism, January 3-5, University of Houston, USA, pp Pine Ray, Zhang Qiu Hanqin, and Qi Ping Shu (2000), Conceptualisation of Hotel Chain Development in China: Stimulation, Evaluation, and Formation, Tourism in Southeast Asia & Indo-China: Development, Marketing, and Sustainability, June 24-26, 2000, Chiang Mai, Thailand, pp Zhang Qiu Hanqin and Jenkins Carson (2000), An Analysis of Mainland Chinese Outbound Travel, Tourism in Southeast Asia & Indo-China: Development, Marketing, and Sustainability, June 24-26, 2000, Chiang Mai, Thailand, pp Qi Ping Shu, Pine Ray, and Zhang Qiu Hanqin (2000), The Challenges of Hotel Chain Development in China, Asia Pacific Tourism Association 2000 Annual Conference, 28 June 1 July, Phuket, Thailand, pp Zhang Qiu Hanqin, Lam Terry, and Bauer Thomas (2000), An Analysis of Training and Education Needs of Mainland Chinese Academics in the 21 st Century, Asia Pacific Tourism Association 2000 Annual Conference, 28 June 1 July, Phuket, Thailand, pp Lam Terry and Zhang Qiu Hanqin, Baum Tom (1999), A Study of Job Satisfaction of Employees in Hong Kong Hotels, Asia Pacific Tourism Association 1999 Annual Conference, August, Hong Kong, HKSAR, pp Zhang Qiu Hanqin and Alice To (1999), An Analysis of Push and Pull Factors for the Mainland Chinese Travelers to Hong Kong, CHME/EuroCHRIE Spring Conference 99, April 1999, pp Zhang Qiu Hanqin and Alice To (1999), The Underlying Factors Affecting Tourism Demand for Hong Kong, CHME/EuroCHRIE Spring Conference 99, University of Surrey, Guilford UK. April 1999, pp Qu Hailin, Zhang Qiu Hanqin, and Chan Aron (1999), An Analysis of Visitor s Expectation and Satisfaction on Lantau Island s Tour, Fourth Annual Graduate Education and Graduate Students Research Conference in Hospitality & Tourism, 4-6 January, in Las Vegas, Nevada, pp Zhang Qiu Hanqin, Chong King, and Ap John (1998), An Analysis of Tourism Development and Policy in Modern China, Third Annual Graduate Education and Graduate Students Research Conference in Hospitality & Tourism, 8-10 January, University of Houston, USA. pp Zhang Qiu Hanqin, Chong King, and Ap John (1998), A Historical Review of Tourism Policy Making Process in Modern China, China International Business Symposium, Shanghai, China, May Zhang Qiu Hanqin & Lam Terry (1998), An Analysis of Mainland Chinese Visitors Motivations to Hong Kong, Tourism and Hotel Industry in Indo-China & Southeast Asia: Investment, Development, and Marketing, Phuket, Thailand, June 1998, pp Lam Terry & Zhang Qiu Hanqin (1998), A Study of Service Quality: the Case of Travel Agencies in Hong Kong, Tourism and Hotel Industry in Indo-China & Southeast Asia: Investment, Development, and Marketing. Phuket, Thailand, June 1998, pp Zhang Qiu Hanqin & Qu Hailin (1997), The Trends of China Outbound Travel to Hong Kong and their Implications, Asia Pacific Tourism Association 1997 Annual Conference, August, Taipei, Taiwan, R.O.C.pp A3-1-1 to A3-1-8.

14 73. Go, F.M. Mok, C., & Zhang Qiu Hanqin (1995), A Framework for the Identification of Environmental Issues Faced by the Hong Kong Tourism Industry, Paper submitted to the Global Business Conference, Lingnang College and City University, Hong Kong December 1995,pp Qu Hailin and Zhang Qiu Hanqin (1995), "The Trends of International Tourist Arrivals in East Asia and the Pacific-An Autoregressive Approach, The Best Refereed Paper presented in 1995 CHRIE Conference: Tuning Up for the Future, Nashville, Tennessee, USA.p Qu Hailin & Zhang Qiu Hanqin (1995), Hong Kong - A Successful Urban Tourism Destination in South East Asia, 95 China Shanghai Huangpu Tourism Festival International Conference on Metropolis Tour Proceeding, pp