Dr Chloe Lau. Assistant Professor School of Hotel and Tourism Management The Hong Kong Polytechnic University

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1 Assistant Professor School of Hotel and Tourism Management The Hong Kong Polytechnic University Dr Chloe Lau Areas of Research Expertise Impacts of Events Convention, Exhibition and Meeting Management Mega Sporting Event ICT, Local Economic Development Tourism Planning Areas of Teaching Expertise Convention, Exhibition and Meeting Management Events Tourism and Management Venue Management Marketing China Hotel and Tourism Personal Introduction Chloe Lau, Accredited Trainer of Meeting Professionals International (MPI), joined the Hong Kong Polytechnic University in She is currently also the Programme Leader for BAC Xi an. Chloe is a three-time nominee and the recipient of the SHTM Teaching Excellence Award in 2009 and the PolyU President s Award for Excellent Performance/Achievement in Teaching Chloe has served as the Regional Services Manager (Greater Auckland Region) for CNSST, one of the largest NGO in New Zealand. She was responsible for developing and managing a range of educational programmes; preparing regional plans and budgets; initiating, planning organising and participating in events including seminars, conferences, and expos; developing procedure and policy; liaising with key representatives from government departments and agencies; as well as formulating and implementing strategic plans. After studying and working in Hawaii, Chloe returned to Hong Kong and joined the Peninsula Clubs & Consultancy Services (PCCS), The Hong Kong and Shanghai Hotels, Limited. During her time with the PCCS, Chloe was involved in various projects from feasibility studies, planning, development, opening to operation stages. She last stationed in Beijing and was seconded as Membership Manager for the China Club Beijing, one of the most exclusive Club in the world. While she was at Hawaii, Chloe was with the marketing team of Pan Tours, the largest travel retailer and wholesaler in Hawaii, responsible for advertising, tradeshows, tour package designing, sales forecasting and pricing. She was also with the staffing team at the ITT Sheraton Hotels in Waikiki, responsible for developing procedures and recruiting for Sheraton Royal Hawaiian Hotel, Sheraton Princess Kaiulani Hotel, Sheraton Moana Surfrider Hotel, and Sheraton Waikiki Hotel.

2 Qualifications [ Academic qualifications ] BSc (1994) University of Hawaii at Manoa, USA MBus (2005) Auckland University of Technology, New Zealand PhD (2015) Auckland University of Technology, New Zealand [ Professional Affiliations ] Accredited Trainer of Meeting Professionals International (MPI), Awards Outstanding Teaching Development Projects Award 2011, HKPolyU The President s Awards for Excellent Performance/Achievement in Teaching 2008/2009, HKPolyU Teaching Excellence Award 2009, SHTM Certificate of Merit, the SHTM Teaching Excellence Award 2008 Certificate of Outstanding Performance, Community Service Learning Award 2007 Certificate of Merit, Nomination for the SHTM Teaching Excellence Award 2007 Best Paper Award, International Convention & Expo Summit 2010 Doctoral Fee Scholarship, Faculty of Culture and Society, AUT ( ) Doctoral Fee Scholarship, Faculty of Applied Humanities, AUT ( ) AUT Business Tuition Fees Scholarship, AUT ( ) Sheraton Foundation Scholarship, UHM ( ) Pacific-Asian Scholarship, UHM (1994) Non-Resident Tuition Waiver, UHM ( ) Pacific-Asian Scholarship, UH-MCC ( ) Teaching and Research Grant Principal Investigator, Chinese Tourists in Pacific Small Island Developing States, Funded HK$419,876 (from SHTM) for June May Co-Facilitator, Community of Practice: Using the Blackboard LMS to Enhance Learning and Teaching, Funded HK$2 million (from UGC) and HK$300,000 (from PolyU) for the triennium. Collaborator, A Customisable Knowledge Map for the Design and Delivery of Blended Learning Subjects at PolyU, Funded HK$1 million by elearning and Blended Learning Development Grant for Member, Travel and Tourism: China and The World MOOC, Funded HK$1 million by eldss, PolyU for Principal Leader, Connecting Hotel Icon: Developing multi-disciplinary learning experiences and reusable educational resources, Funded HK$879,000 by Learning and Teaching Development Grant (Project Code: LTG09-12/FACWIDE/SHTM) Project Leader, Virtual PolyU Campus for SHTM & PolyU Teachers, Funded HK$176,000 by eldss, PolyU (Project Code: EL082F0010)

3 Co-Investigator, Understanding the Impacts of Experiential Learning on MICE Education: a Multi-faceted Approach, Funded HK49,940 by SHTM (Project Code: GU655) Member, CoreSL, Funded over HK$2 million by eldss and PolyU Learning and Teaching Development Grant Member, Education with a Heart: Community Service Learning in PolyU, Funded HK$782,000 by PolyU Learning and Teaching Development Grant Publications International Refereed Journals Ng, Vincent T.Y., Lau, Chloe K.H. and Shum, Pearl C.C. (2012). Multi-disciplinary Learning through a Database Development Project. Electronic Journal of e-learning, 2012, Vol. 10, Issue 4, pp X, available online at Lau, C. K. H., and Hui, Siu-Hung (2010). Selection attributes of wedding banquet venues: An exploratory study of Hong Kong prospective wedding couples, International Journal of Hospitality Management, 29 (2), Lau, C. K. H., and Wong, S. C. K. (2010). The value of conventions and events: perspectives and experiences of inudstry leaders at International Conventiona Expo Summit 2009, Journal of Convention & Event Tourism, 11(3), Lau, C., Milne, S. and Johnston C. (2005). MICE, ICT & Local Economic Development: The Case of Te Kahurangi, New Zealand, Journal of Convention & Event Tourism 7 (1), Lau, C., Milne, S. and Johnston, C. (2004) Linking MICE properties to local economic development: the role of ICT in New Zealand, in Frew, A. (ed) Information and Communication Technologies in Tourism 2004, Springer Wein, New York, Books and Chapters Chan, C. K., Lau Chloe K. H., Evans, Jennifer C., and Chow, Y. L. (2012) Textile for the Hotel Industry, Volume 1-5, Hong Kong Polytechnic University Lau, C. K. H., and Wong, S. C. K. (2010). Real World Learning: Training Manual for Teachers and Students, School of Hotel and Tourism Management, Hong Kong Lau, C. (2009). Tourism and Hospitality Studies: Meetings, Incentives, Conventions and Exhibitions (MICE), Education Bureau, Hong Kong Lau, C., and Tam, C. (2009). The Determinants of Internet Hotel Booking Behavior in Hong Kong in Tian, L., and Song, H. (ed) Community-Based Tourism, China Travel and Tourism Press, Beijing, Professional Publication

4 Lau, C. (2007). Hong Kong s position in MICE market challenged. The Voice of TIC, 3(September), 2-6 Thesis Lau, C. K. H. (2015). Migrant community participation in a mega sporting event: New Zealand Chinese and the Rugby World Cup (PhD), Auckland University of Technology, Auckland. Lau, K. H. C. (2007). MICE and local economic development in New Zealand: defining a role for the web (MBus), Auckland University of Technology, Auckland Conference Report Hung, V. M., & Lau, C. K. H. (2012). APF & ICES th Asia Pacific Forum for Graduate Students Research in Tourism and International Convention & Expo Summit 2012 May 22nd 24th, 2012, Journal of Convention & Event Tourism, 13(3), ) Wan, A., & Lau, C. K. (2011). Ninth Asia-Pacific Council on Hotel, Restaurant and Institutional Education Conference: 2 5 June 2011, Hotel ICON, Hong Kong. Anatolia, 22(2), Chan, G. K., and Lau, C. (2010). Conference Report: International Convention and Expo Summit (ICES) 2009, Hong Kong, May 18 20, 2009, Journal of Convention & Event Tourism, 11(1), International Refereed Conference Papers Chan, R. T. M., Lau, C. K.H., and Chui, R. T. F. (2016). Travel characteristics of potential peer-to-peer accommodation rental customer: The case of Hong Kong. Academy of Global Hospitality and Tourism Conference, May 2016, Seoul, Korea Wong, D. and Lau, C. K. H. (2013). When events management meets English for specific purposes: enhancing student learning experience through multi-disciplinary projects. Proceedings of the China Tourism and China Hotel-Branding Forum 2013 (pp ), May 2013, Hong Kong SAR, China Lau, Chloe K.H., Shum, Pearl C.C. and Wong and Stanley H. C. (2012). Connecting Hotel ICON: Developing Multi-disciplinary Experiences and Reusable Educational Resources. Proceedings of the 4th Asia-Euro Tourism, Hospitality and Gastronomy Conference 2012, 28 Nov 1 Dec 2012, Selangor, Malaysia. Ng, Vincent T.Y., Lau, Chloe K.H., Jones, David L. and Shum, Pearl C.C. (2012). You are my Clients: A Multi-Disciplinary Software Development Project. Proceedings of the 7th International Conference on e-learning (ICEL) (pp ), June 2012, Hong Kong, China Lau, Chloe K.H., Jones, David L., Ng, Vincent T.Y. and Shum, Pearl C.C. (2012). Enhancing Student Learning Experience on Convention and Events Education with Multidisciplinary Projects. Proceedings of 11th Asia Pacific Forum for Graduate Students

5 Research in Tourism and International Convention & Expo Summit 2012 (pp ), May 2012, Hong Kong SAR, China Lau, C., Evans, J., Yau, M., Chan, C. K., Ng, V., and Fong, K. (2011) Connecting to Hotel ICON: Building iconic resources from authentic experience with multi-disciplinary student projects, Proceedings of the 9 th APacCHRIE Conference, June 2-4, 2011, Hong Kong SAR, China (USB) Lau, C., and Wong, S. (2010). Understanding the impacts of experiential learning on MICE education: the case of ICES2009, Proceedings of the International Convention and Expo Summit 2010, March 4-5, 2010, Singapore (Web) Lau, C. and Pang, S. F. H. (2009). Green Venues in Asia, International Convention and Expo Summit 2009, May 2009 (pp ). Hong Kong SAR, China, (CD) Pang, S. F. H., and Lau, C. (2009). Examining the web marketing efforts of convention and exhibition centers in China, International Convention and Expo Summit 2009, May 2009 (pp ). Hong Kong SAR, China, (CD) Lau, C., and Wang, X.S.S. (2008). Convention and Exhibition Center Development in the China s Greater Pearl River Delta Region, Proceeding of the 8th Biennial Conference on Tourism in Asia Tourism, Hospitality & Foodservice Industry: Growing Role of Asia in the World Tourism, July 2-4, 2008, Angers, France, (CD) Lau, C., and Tam, C. (2007). The Determinants of Internet Hotel Booking Behavior in Hong Kong. Proceedings of the Fourth China Tourism Forum, December 14-16, 2007 (pp ). Kunming, China (CD) Lau, C., Milne, S., & Johnston, C. (2003). MICE, ICT & Local Economic Development: New Zealand Cases. In K. Weber (Ed.), Proceedings of the Convention & Expo Summit August 29-31, 2003 (pp ). Hong Kong SAR, China (CD). Lau, C. & Johnston, C. (2002). Eco-gateway! Auckland s Emerging Role as an Ecotourism Destination. Paper for the Ecotourism: Wilderness and Mountains Conference, August 28-30, 2002 Otago, New Zealand. Recent relevant professional activities Editorial Assistant, International Journal of Event and Festival Management Invited Reviewer for the Journal of Travel & Tourism Marketing, Journal of Hospitality & Tourism Research, Asia Pacific Journal of Tourism Research Contracted Consultant for developing Student Manual on MICE for the Senior Secondary Tourism and Hospitality Studies (THS) Curriculum, Hong Kong Education Bureau (Total project funding: HK$690,000) Facilitator, Impact of Service-Learning on Students: Ecotourism in Rural Regions, 28 th April 2015, Educational Development Centre, PolyU Facilitator, STLC Seminar: Online Learning, E-learning, and Blended Learning in SHTM, 4 th April 2014

6 Speaker, Development of SHTM, 24 th October 2013, Nanjing Institute of Tourism & Hospitality, Nanjing, China Speaker, MICE Development in Hong Kong, 22 nd March 2013, Singapore Polytechnic, Hong Kong Facilitator, Facilitator, 2013 MPI s GCMBE II Certificate Course, 25 th February to 3 rd March 2013, Taiwan External Trade Development Council, Taiwan Facilitator, Developing a Successful Learning and Teaching Development Project Proposal Part 2, 4 th December 2012, Educational Development Centre, PolyU Visiting Instructor, MICE Management, 14 th 18 th August 2012, Siam University, Thailand Facilitator, Connecting Hotel ICON: Developing Multi-disciplinary learning experiences and reusable educational resources, 20 th April 2012, Educational Development Centre, PolyU Honourable Guest Speaker, Wuhua Student Hall High Table Dinner, 30 th March 2012, PolyU Facilitator, Connecting Hotel ICON: Developing Multi-disciplinary learning experiences and reusable educational resources, 8 th December 2011, Educational Development Centre, PolyU Facilitator, 2011 MPI s GCMBE II Certificate Course, 12 th -17 th August 2011, Hong Kong SAR, China Facilitator, Teaching, Leaning and Research in Virtual Worlds The PolyU Experience, 21 st July 2011, Educational Development Centre, PolyU Facilitator, SHTM Teaching Seminar, Adopting Experiential Learning Approach in Teaching MICE Subjects, 28 th January 2011 Facilitator, MICE Education Programme for Tourism & Leisure Education Centre, Jeju National University, 3-7 May 2011, SHTM Facilitator, 2010 MPI s GCMBE II Certificate Course, 13 th 17 th December 2010, Beijing Tourism Administration, China Keynote Speaker for Seminar on Teaching Excellence, Helping Students Learn Inside & Outside of Class, 30 th August 2010, Educational Development Centre, PolyU Consultant, Management Review for InterContinental Shenzhen Hotel, August 2010 Facilitator, 2010 MPI s GCMBE II Certificate Course, 8 th 12 th August 2010, Hong Kong SAR, China Facilitator, Professional Hospitality Teacher Programme, Guilin Institute of Tourism, 7 th - 11 th June 2010, Guilin, GuangXi, China Facilitator, Real-world learning, Certificate in University Teaching, 6 th May 2010, Educational Development Centre, PolyU Contracted Trainer, Tourism and Hospitality Studies: Meetings, Incentives, Conventions and Exhibitions (MICE), July 2009, Education Bureau, HK SAR Government Keynote speaker for 2008 MICE Tourism Development and Education Trend Forum of China, Hong Kong, Macau and Taiwan, July 10, Tainan, Taiwan Trainer, Training Seminar on Event Planning for the Hong Kong Young Ambassador Scheme 2008, Co-organized by the Tourism Commission and the Hong Kong Federation of Youth Groups, 28 th May 2008 Facilitator, Executive Development Programme Seminar on MICE Development in the Pearl River Delta Region for the Korea Convention Event Industry Association (KCA) on 8 August 2007 Facilitator, Training Seminar on Convention Tourism in HK and Government Policies for the Exchange Programme for Convention and Exhibition organized by the Jiangsu Provincial Personnel Department, PRC and China Business Centre, Hong Kong Polytechnic University on 23 September 2006