Information for exhibitors DOMOTEX January

Transcription

1 Information for exhibitors DOMOTEX January

2 Emergency Numbers Emergency number (on-site) First-aid station entrance Nord 1/westside Police West 4 entrance Important notes: During the set-up period, the exhibition center is naturally abuzz with activity, and there is an elevated risk of injury for pre-show visitors. Sometimes persons have been entering the grounds and visiting exhibitors at their stands before the official start of the show. We must point out that exhibitors are responsible and liable for the safety of persons visiting their stands, even if these persons have not been expressly invited. In response to numerous complaints and in view of the considerable safety risks involved, we kindly ask you not to invite or receive any pre-show visitors. 1

3 Accommodation, service & tourist info Hannover Marketing & Tourist GmbH, HMTG Information Center, rooms Jan p.m. - 6 p.m. Jan Jan. 18 Jan a.m. - 6 p.m. 9 a.m p.m hotels@hannover-tourismus.de Airline Airport shuttle ATMs (cash dispensers) See "Lufthansa" A shuttle bus provides direct service from Hannover Airport (Arrivals Level C) to the exhibition grounds, Nord 2 entrance. Travel time is about 35 minutes. Tickets: 8 each way available from BFM (see "Baggage service / Pre-check-in") Airport - Fairgrounds (sign: "Airport - Messegelände"): :30 am - 02:00 pm Fairgrounds - Airport (sign: "Messegelände - Airport"): :30 am pm entrance NORD 1 Euro-, Mastercard, VISA, ec entrance NORD 2 Informations-Centrum/IC Euro-, Mastercard, VISA, ec Euro-, Mastercard, VISA, ec! 2

4 Audio & video equipment Mediashop Accessories and adapters (e.g. USB, VGA, DVI, HDMI, KAT 5, power cables, travel plugs and voltage adapters, blank CD-ROMs and DVDs, etc.) Information Center (IC), Room Please call in advance to confirm availability. Jan Jan. 19 8:30 a.m. - 6 p.m SPIE Fleischhauer GmbH tvc@h.fleischhauer.de Gahrens + Battermann GmbH hannover@gb-rental.com Baggage service / Pre-check-in Bank Beverage service Advance booking: BFM Incoming & Traveller Services GmbH info@gepaeckservice.de Airport counter: Arrivals Level C, open all year round Counter in Nord 2 lobby (Hall 2) Jan Jan. 19 ReiseBank AG Hannover Hauptbahnhof Ernst-August-Platz Hannover Messe Gastronomie Hannover GmbH Delivery service :30 a.m. - 6:30 p.m. Carpet delivery Delivery of carpets in halls starts on from hrs. on. Carpeting / floor coverings Also available at short notice by placing an order at the Exhibitor Service Center. 3

5 Carpet Walking Catalogue / list of exhibitors Catering Church Cloakrooms and left-luggage Exhibitors have the option of extending their carpeting out into the aisleways, up to the edges of the standard runners in the middle of the aisles. We will lay down neutral coir runners in the middle of the aisles. All carpeting used must be flame retardant. Contact: Mr. Christian Gründer christian.gruender@messe.de Exhibitors can pick up a complimentary copy of the list of exhibitors at the hall supervisor's office by presenting their Exhibitor Pass. Pick-up possible starting at the opening day, and on up to the next-to-last day of the show. Delivery at the booth without any additional delivery costs. Messe Gastronomie Hannover GmbH contact.catering@messe.de See "Religious facilities & services" Located at all entrances Conference rooms Construction and dismantling periods To book rooms for conferences, receptions or other exhibitor events conferencerooms@messe.de Date Time Start of construction End of construction pm Show starts :00 am Show ends pm Start of dismantling* pm End of dismantling *Stands may not be cleared or dismantled before 18:00 hrs. If you will not be able to finish dismantling within the official dismantling period, please contact: Ms. Kerstin Macht kerstin.macht@messe.de

6 Copyshop Courier services Information Center (IC), rooms Jan Jan a.m. - 6 p.m agush.ahmeti@messe.de Services offered: - black & white copies up to size A3 - color copies up to size A3 - fax service - printouts from notebooks - laminating up to size A3 - cutting machine for paper - business cards - badges - data transmission via USB Stick Shopping & Food area between halls 16/17 Service Point in the freight forwarders The forwarding agencies are offering courier service also. See also "Forwarding agencies" Cultural events and nightlife Customs Office Europaallee, Admin. building Hannover poststelle@zah-messe.bfinv.de 5

7 Delivery and removal of goods during the show Disconnection of utility services Dry cleaning, laundry, 24-hour delivery service Electricity service Movement of goods in Oriental section during the show: 6 p.m. - 9 a.m. and 1-2:30 p.m. On the last day of the show, morning delivery and pick-up of goods only permitted up to 9 a.m. Please ensure that your stand has sufficient space for storing your goods. Under no circumstances may pallets be left in aisles or lobbies, or in front of neighboring stands. Emergency escape routes must be kept free at all times. In cases or violations, Deutsche Messe will set a deadline for the removal of pallets/goods, after which they will be removed and stored at the expense of the exhibitor. These charges will be included in statement for any supplementary services ordered. Pallets/goods will be returned only if sufficient space is available to store them within the stand. For interim storage see "forwarding agencies" Disconnection of utilities prior to the end of the show is not permitted. For safety reasons, only authorized Deutsche Messe staff is permitted to disconnect utility services to stands. You can avoid delays in having the utilities disconnected by making an appointment well in advance. Exhibitors are emphatically warned not to disconnect or shut off supply lines themselves. The exhibitor is liable for any accidents or damage resulting from such action. For contact information, see "Electricity" and "Water connections" Laundry Pick-point in the Information Center (IC), Room Jan Jan. 19 8:30 a.m. - 6 p.m. hall 2: Geissler Elektrotechnik GmbH service@geissler-elektrotechnik.de Halls 3-5: Wahl GmbH & Co. KG messe@wahl-co.de Halls 6-9: Elektro-Stiller GmbH & Co. KG messe@elektro-stiller.de Halls 14-17: SPIE Fleischhauer GmbH messe@fleischhauer.de See "Internet Lounge" 6

8 Emission Zone Permits (windshield stickers) Exhibition office Exhibitor passes Exhibitor Service Center Please order your emission zone permit at The DOMOTEX Team is located at office building 2, 4th floor. If stand rental charges have been paid by the due date, the appropriate number of passes will be dispatched to exhibitors automatically See also "Exhibitor Service Center" Information-Center (IC) Room Just call or stop by the Exhibitor Service Center whenever you need help with: stand rental or technical issues telecommunications equipment cleaning, waste disposal stand security and traffic control issues admission tickets, parking permits, catalogues catering room rental general information Jan Jan. 14 Jan. 15 Jan. 16 Jan Jan a.m. - 6 p.m. 8 a.m. - 7 p.m. 7:30 a.m. - 6:30 p.m. 8:30 a.m. - 6 p.m. First-aid station next to Nord 1 (North 1) entrance, west side. Jan Jan. 22 8:30 a.m. - 6:30 p.m. Doctor on duty: Jan Jan a.m. - 6 p.m

9 Florists scheiermann eventgestaltung GmbH Shopping & Food area between Halls 3 and 4 Jan Jan a.m. - 6 p.m info@scheiermann.de Forwarding agencies Furniture rental Hall supervisors Hotel rooms Information and general assistance Agility GmbH Fairs & Event ehannover@agility.com Kuehne + Nagel (AG & Co.) KG exposervice.hannover@kuehne-nagel.com Schenker Deutschland AG fairs.hannover@dbschenker.com Orders taken at the Exhibitor Service Center. To arrange delivery dates or discuss complaints, contact: Deutsche R + S Dienstleistungen GmbH Every hall has a Supervisor's Office with experienced staff to help you solve any problems that may arise plus two-digit hall number, such as 02 Convention Center (CC) ingo.gaehring@messe.de See "Accommodation, service & tourist info"

10 International sales operations Internet Lounge Interpreters Laundry/dry cleaning service Deutsche Messe Administration building 3, Rooms und Contact: Mr. Helmut Knorr Contact: Ms. Silke Kammann Sales Coordination Europe (EMEA): Ms. Sarah Köhler Sales Coordinaton Asia-Pacific: Ms. Julia Zimpel Sales Coordination The Americas Ms. Nicola Ahlert-Runge Information Center (IC), Room Jan Jan. 19 8:30 a.m. - 6 p.m internetlounge@messe.de At the internet lounge 10 workstations are available for internet access. You can also send s, print files and burn CD- ROMs or DVDs, online trai tickets, stamps, sale of WLAN- Voucher See "Stand personnel" See "Dry cleaning, laundry, 24-hour delivery service" 9

11 Lost property office Lufthansa Information Center (IC), room Jan Jan. 19 8:30 a.m. - 6 p.m. Lost & found items not collected during the show will be handed over to the city of Hannover's lost & found office: Herrenstr Hannover Other contct points: c/o üstra Reisen Nordmannpassage Hannover fundservice.shtml hotline Ticketing, rebooking, refunds: Check-in Service Online: Check-in / Drop-off at Hannover Airport: Counter Late night check-in for flights operated by Lufthansa at Hannover Airport, Departures Level A: daily 7:30-8:30 PM Mobile: mobile.lufthansa.com Miles & More: Call Center:

12 Media Shop Information Center (IC), room Jan Jan. 19 8:30 a.m. - 6 p.m The following additional services are available: top up prepaid-cards SIM cards mobile phone recharge station stamps CD/DVD burning print support sale of IT accessories Muslim worship Office supplies See "Religious facilities & services" Diete-Trenzinger Büroorganisation GmbH shopping & food between hall 16 and 17 Jan Jan a.m. - 6 p.m. Jan Jan. 19 8:30 a.m. - 6 p.m Pallets Parking lots Patent and design infringements See "Delivery and removal of goods during the show" Cars: Nord 1-6, 8, Süd 26-27, hall 12, Hermesplatz Vans, trailers, semi-trailers: hall 12, West 45 Buses: Nord 4 Caravans: Nord 9, West 45 Trucks: West 45 Parking of trucks and caravans in car parking zones is prohibited info@gfv.messe.de Parties to disputes arising from infringement of utility designs, utility models, patents or trademarks should contact Deutsche Messe, Legal Department Admin. building 2, Room

13 Pharmacy Photographers/Pro Photo service The nearest pharmacy is located next to the shopping center KAUFLAND, Karlsruher Str. 8, Laatzen (Opening hours: Monday to Saturday from am pm). The pharmacy offers a delivery service to the fairground. Orders may be placed via phone or online ( The delivery charge is 2,50 and may be paid in cash or with credit card Photovision - DH info@photovision-dh.de Please kindly note that: Anyone wishing to produce videos for television features, new media productions and photographs of stands - exhibits in particular - even for private purposes, must first obtain the express consent of the exhibitor involved. In advance written permission from the organizer must also be obtained to make any television, video and new media production for commercial purposes. Advertise your presence effectively even after the event, with expressive pictures of your products imprinted in the minds of your customers. Simply book our new service "Picture Gallery" using OBS. The Picture Gallery (1 hour duration) consists of eight (8) professionally shot motifs of your tradeshow appearance, e.g. your exhibition stand, your products and your crew. Plants Police See "Florists" Deutsche Messe Administration building 7 (north of hall 21) Jan Jan a.m. - 6 p.m. or Police station Kastanienallee Hannover Postal address for exhibitors on site Company name Name of addressee ("Mr./Ms. xxx") DOMOTEX Hall... Stand No.... (or "Open-air site...") c/o Deutsche Messe Messegelaende Hannover / Germany 12

14 Postal services Press Center Press services Priority certificates Shopping & Food area between halls 16/17 in Service Point in the freight forwarders Stamps, packages up to 31 kg each postal service During the event, the press center is located in the northwest on the 1st floor of the Convention Center / CC Jan Jan a.m. - 6:30 p.m. Jan a.m. - 5:30 p.m. In the press center there are the press boxes and a free cloakroom and lockers for journalists. The dining options, Presse Treff' are specifically designed for journalists. For information on services, e.g. press info trays and webcasting your press conference, please refer to the Deutsche Messe "Service Catalogue" or visit We will be glad to you full details on request. Contact: Ms. Maryam Maghsudi melanie.osthaus@messe.de Exhibitors can file for interim protection for their registered designs, utility models, and trademarks they have on display at the show. Applications for the issuance of priority certificates filed after the show cannot be processed, since proper verification is then no longer possible. For further information kindly contact Deutsche Messe, Legal Department Administration building 2, Room Patent attorney office Deutsche Messe Administration building 1, Room Jan a.m. - 2 p.m. Jan a.m. - 2 p.m. 13

15 Public transport to the show Rail transportation Religious facilities & services From the Central Railway Station (Hauptbahnhof) to the terminal "Messe/Nord": Take tram lines 8 or 18 Stations along the way include Kröpcke and Aegedientorplatz. From the city center to the terminal "Messe/Ost": Take tram lines 6 or 16 Stations along the way include Kröpcke and Tierärztliche Hochschule From Hannover Airport take the urban rail (S-Bahn) train S5 from the station between terminals B and C to the Central Railway Station (Hauptbahnhof) and follow the above instructions for "From the Central Railway Station". For timetables, fares and tickets, visit: For timetables, fares and tickets, visit Christian worship Ecumenical Worship Center at the exhibition site Prayer room, personal guidance Information Center (IC) Jan Jan a.m. - 6 p.m. Jewish worship Synagoge Haeckelstraße 8 info@jg-hannover.de Kosher meals available at the Jewish Community Clubhouse. For reservations, call: Muslim worship - at hall 7/south side, facing "Platz der Nationen" - at hall 17/west side For further information, visit: 14

16 Removal of goods after the show Restaurants on the grounds Stand cleaning Stand construction service / Rental system stands Stand personell Stand personnel Stand security Signs marked "LKW" (German abbreviation for "trucks") are posted along all approach routes, showing drivers where to go. Removal vehicles will be directed by traffic wardens to a specified marshaling area for interim paid parking. Transport vehicles will be granted entry to the exhibition grounds as of 8:00 p.m. on the last day of the show. Please contact your own haulage contractor well in advance of the dismantling date to arrange for the removal work and the supply of fork lifts and other transport equipment. For groups of 15 or more, please make advance reservations: Messe Gastronomie Hannover GmbH See "Waste disposal and stand cleaning" Frau Nina Lier Mr. Frank Zwingmann mss@messe.de See "Stand personnel" event it AG info@eventit.ag Agentur für Arbeit (employment office) hannover.job-messe@arbeitsagentur.de Jan Jan. 19 Europaallee, Admin. building Hannover Halls 2-7: Niedersächsische Wach- und Schließgesellschaft mbh a.m. - 3 p.m. Halls 8-9, 14-17: Plural Servicepool GmbH

17 Stand setup and services Survey of exhibitors and visitors Tableware Taxi stands Technical assistance for stands Telecommunication equipment Urban trains & trams Halls 02-05: Mr. Sator Halls 06-09: Mr. Grothe Halls 14-17: Mr. Gründer We will once again be conducting a survey among exhibitors and visitors during the show. Your contribution would be much appreciated. Product Development and Market Research Dept Dishes, glasses, tableware and coffee makers can be rented from the following company, which delivers everything right to your stand: Christian Hubensack GmbH NORD and SÜD 2 / hall 14 southwest side See "Stand setup and services" For installation, service and installation, contact the TK- Service Center: Auf- / Abbau: 08:00-16:30 Uhr Veranstaltung: 08:00-18:00 Uhr Der Aussteller haftet für die ihm überlassenen Endgeräte (z.b. Telefon, Fax, Router). Die Rückgabe der Endgeräte und Zusatzeinrichtungen wird nach der Demontage quittiert. Ihr Ansprechpartner für allgemeine Fragen zu Telekommunikation: Herr Martin Lortz martin.lortz@messe.de See "Public transport to the show" 16

18 Vehicle access Vehicles for disabled persons Waste disposal and stand cleaning On the final day of the construction period, cars, vans and similar vehicles will may only enter the grounds for a maximum of three hours against payment of a refundable deposit of 100. Trucks as well as cars pulling trailers will be permitted to enter the grounds via all open entrances in order to deliver exhibits and related materials throughout the entire construction period (i.e. also the final day), provided they have a total loading capacity of over 3.5 tons. The German Road Traffic Regulations (StVO - "Straßenverkehrsordnung") apply. Drivers must give away to the right; there are no priority roads. The speed limit of 20 kilometers per hour must be strictly observed. Chauffeured vehicles are available for disabled persons requiring transportation within the exhibition grounds Halls 2-7, IC, CC: Deutsche R&S Dienstleistungen GmbH & Co. KG ausstellerbetreuung@deutsche-rs.de Halls 8-9, 14-17: PLURAL servicepool GmbH messe.hannover-plural@compass-group.de Water connections Hall 2: H. Vesterling Installationstechnik GmbH messe@vesterling-haustechnik.de Halls 3-7: Walter Heitmüller Sanitär und Heizung walter.heitmueller-sanitaer@htp-tel.de Halls 8, 9, 14-17: Ing. P. Behrens GmbH messe@peter-behrens-gmbh.de 17

19 WLAN vouchers & support Working hours Working platforms Information Center (IC), Room Jan Jan. 19 8:30 a.m. - 6 p.m. The exhibition grounds and the halls are open 24/7. At the last day before the fair starts, the construction must be finished at 18:00 hrs. By law, the maximum working period is limited to 10 hours/day, also during construction and dismantling periods. If your company has a registered office in Germany, that office can also obtain work permits by applying to the relevant state authority. No special work permit is required for tradeshow work on Sundays or public holidays. For further details, or to apply for special waivers, please contact the Hannover Labor Inspectorate: Staatliches Gewerbeaufsichtsamt Hannover Nina Lier nina.lier@messe.de

20 DOMOTEX, January 2016 Deutsche Messe Verwaltung/Administration Eingang Entrance Informations-Centrum Information Center Convention Center Aussteller Service Center Exhibitor Service Center Tagungsräume Conference Rooms Parkplatzverwaltung Car park admin. office Parkplatz (PKW) Parking (Cars) Parkplatz (Bus) Parking (Bus) Parkplatz (LKW) Parking (Lorries) S-Bahn Light rail Stadtbahn Tram Flughafen Shuttle Airport Shuttle Taxi Bahnhof/Railway Station Hannover Messe/Laatzen Ladestelle für e-fahrzeuge evehicle charging station Erste-Hilfe-Station First Aid Station Zimmervermittlung Accommodation Service EC-Geldautomat EC-Cash dispensing machine Gepäck-/Baggage Pre-Check-In & Transfer Presse-Centrum Press Center Restaurant Bistro Internet Lounge Traditionelle und moderne handgefertigte Teppiche Traditional and modern hand-made carpets and rugs Hallen/Halls Webteppiche von klassisch bis modern Machine-made carpets and rugs modern and classic designs Hallen/Halls 2 5 Matten und Sauberlaufsysteme Mats and clean-off systems Halle/Hall 4 Teppichböden für Wohn- und Objektbereich, Fasern und Garne Textile floor coverings residential and commercial, fibres and yarns Hallen/Halls 5, 6 Elastische Bodenbeläge Designvielfalt für alle Einsatzzwecke Resilient floor coverings in various designs for all purpose Hallen/Halls 5, 6 Maschinen, Werkzeuge und Techniken für den Handwerker Machinery, tools and solutions for the skilled trades Halle/Hall 7 Parkett, Holz- und Laminatfußböden Parquet, wood and laminate flooring Hallen/Halls 8, 9 Bodenbeläge für Balkon, Terrasse und Garten Balcony, terrace and garden flooring Hallen/Halls 8, 9 Polizei Police Zoll Customs Kirchen-Centrum Church Gebetsraum für Muslime Muslim Worship Logistik Zentrum/Spedition Logistic Center/Forwarding Agencies Übergänge Crossings Information (EBi) 10/2015 Änderungen vorbehalten/modifications reserved DOMOTEX